"Poor hotel in need of money spending on it"
The wallpaper in the room was peeling off. bed was clean & comfortable. at breakfast had to wait in queue for more eggs & bacon to be brought out. When it did appear it was not enough for those in queue. The orange juice had been watered down so much it tasted like very, very weak orange squash. I complained along with another guest and it was taken […] away but no fresh brought out. This hotel needs money spending on it. Read moreGenuine Expedia guest review
"You pay for what you get."
The cost was cheap and the hotel was decent enough. The lady at the check in was very friendly, so was all the staff. The carpets in the hallways look all new and the hotel is in the throes of redecoration. Room quite clean, needing a little tlc but good enough. Breakfast was included and there was a good array of food, either continental or a fully […] cooked breakfast. No complaints here, I took a chance after reading the reviews and glad I did. It's not the Ritz but doesn't charge the Ritz prices................ Read moreGenuine Expedia guest review
generally very good excellent value very comfortable bed needs a little bit of improvement food goodGenuine Expedia guest review
"Long Past Its Use By Date.."
Food adequate.Barman excellent. Other staff bored, disiterested and the waiting staff poorly trained. Whole place run down and in sore need of a major refurb.Genuine Expedia guest review
"Night staff can't be bothered!"
Upon check in we waited quite a while before being served as the lady was sat in the back. We said hello, and coughed a few times but to no avail. She obviously couldn't be bothered and didn't even tell us where would have breakfast which led to me running around the hotel trying to find someone to show me where to go for breakfast that morning. I checked […] in after 10pm, which was always named due to my commitments, but surely I should have received the same level of service as someone who would check in during the afternoon Read moreGenuine Hotels.com guest review
"A bit disappointing overall"
The first room we were allocated was very poorly decorated, small and in need of general tidy up - replacement room was much better. Staff were not very polite when we complained.Genuine Expedia guest review
"Needs to be vastly updated"
Only stayed the night, but that was enough. No hot water, tv was like something from the dark ages. Remote didnt work.Genuine Expedia guest review
Nothing was right. As u entered hotel u got a particular smell in the room as well. Shower got only hot water. iron was broken. room service guy pour tea on my body. Bad stay at all.Genuine Hotels.com guest review
"Good value hotel trying hard"
Use this hotel often £45-£49 per night for two incl breakfast is great value. Convenient to M6, Carlisle & lake districtGenuine Expedia guest review
"A very disapointing experience."
To fit in some of my concerns about this hotel i will bullet point them below: We were immediatley unsure if we had come to the correct hotel due to the state of the carpark and the exterior of the hotel. Check in was a good experience but we were informed that the hotel was fully booked. We made our way through the corridors to our room, walking through […] an area of non carpeted hallway, left in a poor condition of just underlay and bare concrete at points. Our room was small with basic supplies of coffee and tea making facilities. The TV was the old CRT style, huge, taking up lots of the small surface space in the room. We tried to connect to the hotels free WiFi connetion and after trying on mutliple different machines to do so called reception to find out if there was a problem, told that the receptionist was connected to it on her phone, so there couldn't be a problem. Asked her to reset the router and were told that she didn't know where it was or how to do this. There was a half eaten biscuit under one of the beds. The main lighting in the room was a strip light over the door. The next morning i was awoken at about 9am with some workmen outside my room (we were on the ground floor), talking loudly about fire hydrants. The housekeeping lady knocked and then immediately unlocked the door and walked into the room, 1/2 hour before check out. Loads of other things, but no space to detail them. The website for this hotel is extreamly misleading. Read moreGenuine Expedia guest review
"Needs a makeover"
Swallow used to have a reputation of being good quality, so I was very disappointed to see how this hotel has been neglected. The public rooms are quite pleasant, but as you go into the residential part of the hotel, it is easy to see where things have been allowed to deteriorate. It's all cosmetic, for example peeling or bubbled wallpaper, damaged […] internal doors, old fashioned CRT TV. Having said that, everything worked and we had a decent breakfast (even if the tablecloth was stained). The staff in the restaurant were pleasant and accommodating. Read moreGenuine Hotels.com guest review
"Receptionist in need of customer care training!"
I didn't have great expectations given the very reasonable B&B room rate so it wasn't a big deal to find 'tired' and in some places tatty décor. My big issue is that in the morning I discovered the shower wasn't working, and, with limited time, I was forced to have a cold shower. When I pointed this out to the receptionist on checking out she just said […] 'I'll ask the technician to have a look it's probably something simple', when I politely said 'an apology would be nice' she didn't respond! when a lady from the office happened to come out as the receptionist finished off the checking out experience by asking 'was everything ok with your stay' and I said ' apart from having to have a cold shower' she said 'yes, we'll get that sorted for you'. I was checking out what was the point of saying that .... and still no apology!!!! Not impressed. Read moreGenuine Expedia guest review
A decent hotel with a decent gym.. Can't argue with the price and the food was good. Hotel a little dated but I would and will stay here again.Genuine Hotels.com guest review
"Hair today gone tomorrow"
The broom was awful.Pain peeling from ceiling in bathroom and smelt damp.I had to clean the bath as their was hairs in it.Car park awful and hotel a long way from town and decent restaurants.Breakfast was ok but had to wait for eggs and it was not busy..I had unpacked and was just going into shower when i noticed the hairs..You get what you pay for […] .. Read moreGenuine Expedia guest review
"service could have been better"
the Hotel was OK but the general service left a lot to be desired.Genuine Hotels.com guest review
Hotel shabby inside and out very poor service but food vwhen it arrived goodGenuine Hotels.com guest review
"Very tired hotel"
Room was damp with wall paper hanging off wall. Matress old and dish shaped. TV not working properly.Genuine Expedia guest review
This has to be the worst hotel that I have ever stayed in. The room was needing decorated - flaking paint round window frame, the grouting in the bathroom was disgusting and a general state of lack of attention about the place. In the short time that I was there I heard 2 different guests complaining about the lack of cleanliness in their rooms. We […] went for dinner there and apart from the food not matching the description in the menu it was not very good. I sent both my starter and main course back because of this but was still charged full rate for it all, even after asking to speak to the manager - talk about customer service, this hotel has never heard of that. Read moreGenuine Expedia guest review
"Dated but good value."
The hotel is dated and in need of a refit, but good, fast (free) WiFi, nice small gym, pool and sauna and steam room, friendly helpful staff and breakfast; represents good value for money.Genuine Expedia guest review
"Can't grumble at the price"
Yes it is tired, yes I would probably not go on my honeymoon there but it's in a great location, pleasant staff and has good food, a bar and a gym. All it needs is a refurb but if people don't use the hotel where will the investment come from?Genuine Hotels.com guest review
Poorly maintained hotel that is in dreadful need of refurbishment. My room had wall-paper hanging off, damp patches. TV did not work, very thin walls that you could easily hear what was going on in the room next door. I complained and was offered another room just a few doors up. This was even worse. I was advised that the hotel was undergoing maintenance […] and not all rooms were completed yet. As this was a stop-over from a trip to Scotland, I seriously considered checking out and driving home. Eventually I was provided a room that was acceptable although still had its faults, despite being one of the refurbished ones. I consider this one to avoid especially if for a holiday or weekend away. Read moreGenuine Hotels.com guest review
"one night stay"
Overall the hotel was fine, good value, good facilities, good staff. Is an old hotel but not as bad as some reviews say. Our shower was not working but we got moved straight away with no fussGenuine Hotels.com guest review
"Very tired !"
The staff made up for the hotel condition, staff were polite and helpful although over stretched, location was quite but scruffy, hotel rooms in desperate need of TLC, Very tired !!Genuine Hotels.com guest review
PoorGenuine Hotels.com guest review
"swallow hotel genral"
the hotel does know were near rate 3 stars having worked in the hotel indrusty for more than a decade as a hotel manager i was descusted by the state of the hotel and the service provided first of all the hotel loooks like it could have been a really nice hotel at one stage in its life but has been let go appeerance tatty bedroom bathroom seen better […] days ie top of the toilet system broken and glued back to gether bath panel tatty bedroom water marks on the ceiling and decoration out dated bed solid and uncomfortable room noisy with knocking water pipe breackfact coffe cold no milk . very sub standard stay and over priced Read moreGenuine Hotels.com guest review
Staff and food at the Swallow was excellent, very dissatisfied with our room. Badly needs renovation and far too hot, had the fan on high and slept on top of the bed. Leisure Centre very well staffed.Genuine Hotels.com guest review
"Tired and in desperate need of a good clean"
The whole hotel was extremely run down, tired and in need of a good clean and redecoration. It doesn't look as though it had been touched since it was built. The staff try hard to do a good job in dire surroundings. The carpet! in our ensuite had an inch wide band around the edges which was thick muck. The lamps either side of the mirror had unmatching […] shades. The dining room was depressingly in need of a make over as was the swimmimg pool. There was what looked like a new carpet on our stairway, but it clearly had not been vacuumed for a while. This hotel is not up to the standard expected of a Swallow hotel. Read moreGenuine Hotels.com guest review
Unaware of my (paid for) booking. Room too hot - nothing to do with outside temperatue. Items unavailable at breakfastGenuine Hotels.com guest review
"It was fine"
Our stay was fine. We paid £50 per night for bed and breakfast per night and I think that was a little too much. The breakfast was quite good. The leisure facilities were good.Genuine Hotels.com guest review
"no cause for complaints at the price"
One night stay mid way to Scotland in early, freezing April. For the price of m'way motel this Swallow is a far better place to be. Friendly staff, comfy bed, warm room, excellent hot and cold breakfast, a good gym and pool, free parking and a bar where the prices were not unreasonable. Refurbishment ongoing - new carpets, flat screen TV in room - bathroom […] a bit tired and needing attention. All in all, no complaints and a bargain at the price. Location a bit out from city centre to walk, but plentiful on street evening parking in town. Alternative fast food outlets on nearby retail park. will certainly use again Read moreGenuine Hotels.com guest review
"Slightly disappointing and requires refurbishment."
Nice location and good facilities although very tired and requires complete refurbishment which could make it great.Genuine Expedia guest review
"A Good Stopover"
I have used this Hotel many times as it is convenient for the Lake District and Scottish Borders. The staff are friendly and helpfull. The Curry and Steak nights are good value, the breakfast buffet offers a good selection too.Genuine Expedia guest review
Very shabby, dated and showing its age. Friendly staff. Good value for money if you get a deal.Genuine Hotels.com guest review
"very good stay"
Positives: very friendly and helpful staff, good breakfast, warm room with plenty of hot water, hotel location good - walking distance to city centre, leisure facilities excellent, with pool sauna, steam room etc. Excellent value for money. Negatives: very dusty on and behind radiator in room, poor choice of TV channels.Genuine Hotels.com guest review
Hotel is 'tired' and in need of renovation. All staff very helpfull and friendly. Food very good; great breakfast!Genuine Hotels.com guest review
"Dated but clean"
Stayed 1 night and hotel is obviously dated but the few staff around try. Rooms are tidy and clean but food was way overpriced and cream on sweet was off !! Told guy who said 'I just watched him make it' instead of apologising and replacing which he eventually did. Cheap oven chips with a £20 steak also not good. Overall, hotel ok but food bad and […] £££££££ Read moreGenuine Hotels.com guest review
"A bit rundown, but clean and servicable"
Its an OK hotel if you're after a budget stay. Bonus is the gym and pool. A bit out of town, opposite a retail park.Genuine Hotels.com guest review
"Great hotel but a little tired"
Fab price for a 2 night stay, hotel is in need of some upgrading but this didn't ruin our stay at all as the room was very clean. Great health suite although sadly the steam room was out of order. Would stay again for £32 a night b&b. Good location too.Genuine Expedia guest review
Hotel rather tired and in need of refurbisment but bed comfy and staff friendlyGenuine Hotels.com guest review
Nice hotel good breakfast rooms clean not far from city centre.hada good weekend.Genuine Hotels.com guest review
"ideal for business visits to Carlisle area"
Clean room.good amenities.Genuine Hotels.com guest review
The staff are trying very hard to do their best for a hotel that is in Administration. The service cannot be faulted, but little things like no bath mat, and only 4 tv channels due to the Administration are frustrating. The Spa has been fixed which is great news because the pool and spa are our main reasons for staying here. The DB&B deal is great value […] as the food is V good. Read moreGenuine Hotels.com guest review
"OK Location But Poor Hotel"
The hotel was very dated. The wallpaper was peeling off the the walls in the bedroom, although that was the least of the problems. I couldn't turn off the heating and it was unbearably hot in the room. The food in the restaurant was OK but the wine glass was dirty and had a lipstick mark on it. The staff were OK but didn't go out of their way to help.I […] wouldn't recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"A comfortable stay"
The hotel is old, but is undergoing a complete renovation now. The staff were kind and courteous. The corridors are a bit warren-like, but are well defined with room numbers.Genuine Hotels.com guest review
Hotel is trying hard to upgrade and staff are very helpful, would stay again.Genuine Hotels.com guest review
It was ok for what I paid!Genuine Hotels.com guest review
"Return to the Hilltop"
I used to stay regularly at the Swallow Hilltop, then one of the best hotels in Carlisle. It still has all of the four star facilities, but it's looking a little jaded in both external and internal decor. However, a major re-furb programme is underway and the job is being done well. Quite simply, given the facilities, the location, the service and the […] fact that this is a REAL hotel with a decent bar, restaurant AND leisure club, at £39.00 per room per night B&B (very acceptable Full British Breakfast) through Hotels.com, it's unbeatable value for money. Highly recommended. Read moreGenuine Hotels.com guest review
"Competitive price, good location"
The staff were helpful polite and friendly The room was comfortable and clean The buffet breakfast was good Did not have time to use the Leisure facilities Free parking is a bonus For our two night stay it was value for moneyGenuine Expedia guest review
Has been redecorated and new carpets and is slowly getting better. An ideal overnight stop for me when travelling back home from Scotland but not one I'd bring my wife to.Genuine Hotels.com guest review
This hotel was run down and possibly the worst I have stayed in. The decor was dated and wallpaper peeling off walls and heavily marked. The whole building was in need of a huge makeover and the photo they use in the booking section clearly isn't what you get on arrival. Luckily I arrived late and set off early.Genuine Hotels.com guest review
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