"Dated but clean"
Stayed 1 night and hotel is obviously dated but the few staff around try. Rooms are tidy and clean but food was way overpriced and cream on sweet was off !! Told guy who said 'I just watched him make it' instead of apologising and replacing which he eventually did. Cheap oven chips with a £20 steak also not good. Overall, hotel ok but food bad and […] £££££££ Read moreGenuine Hotels.com guest review
"A bit rundown, but clean and servicable"
Its an OK hotel if you're after a budget stay. Bonus is the gym and pool. A bit out of town, opposite a retail park.Genuine Hotels.com guest review
"Great hotel but a little tired"
Fab price for a 2 night stay, hotel is in need of some upgrading but this didn't ruin our stay at all as the room was very clean. Great health suite although sadly the steam room was out of order. Would stay again for £32 a night b&b. Good location too.Genuine Expedia guest review
Hotel rather tired and in need of refurbisment but bed comfy and staff friendlyGenuine Hotels.com guest review
Nice hotel good breakfast rooms clean not far from city centre.hada good weekend.Genuine Hotels.com guest review
"ideal for business visits to Carlisle area"
Clean room.good amenities.Genuine Hotels.com guest review
The staff are trying very hard to do their best for a hotel that is in Administration. The service cannot be faulted, but little things like no bath mat, and only 4 tv channels due to the Administration are frustrating. The Spa has been fixed which is great news because the pool and spa are our main reasons for staying here. The DB&B deal is great value […] as the food is V good. Read moreGenuine Hotels.com guest review
"OK Location But Poor Hotel"
The hotel was very dated. The wallpaper was peeling off the the walls in the bedroom, although that was the least of the problems. I couldn't turn off the heating and it was unbearably hot in the room. The food in the restaurant was OK but the wine glass was dirty and had a lipstick mark on it. The staff were OK but didn't go out of their way to help.I […] wouldn't recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"A comfortable stay"
The hotel is old, but is undergoing a complete renovation now. The staff were kind and courteous. The corridors are a bit warren-like, but are well defined with room numbers.Genuine Hotels.com guest review
Hotel is trying hard to upgrade and staff are very helpful, would stay again.Genuine Hotels.com guest review
It was ok for what I paid!Genuine Hotels.com guest review
"Return to the Hilltop"
I used to stay regularly at the Swallow Hilltop, then one of the best hotels in Carlisle. It still has all of the four star facilities, but it's looking a little jaded in both external and internal decor. However, a major re-furb programme is underway and the job is being done well. Quite simply, given the facilities, the location, the service and the […] fact that this is a REAL hotel with a decent bar, restaurant AND leisure club, at £39.00 per room per night B&B (very acceptable Full British Breakfast) through Hotels.com, it's unbeatable value for money. Highly recommended. Read moreGenuine Hotels.com guest review
"Competitive price, good location"
The staff were helpful polite and friendly The room was comfortable and clean The buffet breakfast was good Did not have time to use the Leisure facilities Free parking is a bonus For our two night stay it was value for moneyGenuine Expedia guest review
Has been redecorated and new carpets and is slowly getting better. An ideal overnight stop for me when travelling back home from Scotland but not one I'd bring my wife to.Genuine Hotels.com guest review
This hotel was run down and possibly the worst I have stayed in. The decor was dated and wallpaper peeling off walls and heavily marked. The whole building was in need of a huge makeover and the photo they use in the booking section clearly isn't what you get on arrival. Luckily I arrived late and set off early.Genuine Hotels.com guest review
"Cheap & Clean"
The hotel entrance and public area have be renewed and the rooms are being done over a period of time. The room I stayed in was very clean but past it's sell by date. Could not fault the breakfast a buffet stye so you can fill up for the day. Ideal for an overnight business stay.Genuine Hotels.com guest review
The hotel seemed aged and jaded breakfast was unimaginative and the car park was in poor conditionGenuine Hotels.com guest review
In need of ungrading, currently under renovation. Pool very small and jacuzzi not working during our stay. Friendly staff and great breakfast. Convenient for city centre.Genuine Hotels.com guest review
t.v. to old.Bath on the small side..very nice gym.also very nice pool.looking better now the carpets are fitted.Genuine Expedia guest review
"What an Improvement!"
Stayed here a year ago, what a change, new carpets, very enjoyable bar meal, decent breakfast, polite smiling staff, all making it a decent stay.Genuine Hotels.com guest review
Old fashioned, very noisy and in need of a good clean!Genuine Expedia guest review
"Close to the M6"
Hotel in process of being renovated so new carpets being laid. Hotel room dated and a water stain on ceiling. But everything was clean. Hotel staff were very helpful especially as we didnt arrive until after midnight ! The hotel was full and as a result breakfast time was very busy. Good assortment of everything. It was a good cheap hotel which was […] close to the M6 so very useful for an overnight stop. Read moreGenuine Hotels.com guest review
"Very handy for the Motorway and a break"
Thought the Hotel was perfect for our needs.Will be staying there again soon. going North or South of the Border.Genuine Hotels.com guest review
"Comfortable for a stop-over"
Only stayed one night, room was fine - shower was slightly weak, breakfast was good, but a bit of a delay in replemishing demanded items ie bacon etc, but fine for the money.Genuine Hotels.com guest review
"Receptionist that never did the course"
Reception - blunt & arrogant. The carpets throughout were filthy and worn. It was late when we arrived - 10:30, we asked about food and we were told to go to a take away down town. In fairness if the kitchen was closed maybe the advice was positive but the room was terrible. The bathroom was old fashioned and felt dirty, one measure of shower gel and […] no shampoo. No glass In the bathroom despite the fact that it was double occupancy room - makes brushing teeth a bit of a chore. It was raining, our widow wouldn't close & there was an eve spilling down onto the open window. When we went to the bar, there were some people there,but after waiting ten minutes for service no bar person arrived behind the vacant counter so we left. Our business requires a lot of travel. We have to use hotels and lodges frequently. In full honesty, in our experience this "hotel" is down there with the absolue worst. Read moreGenuine Expedia guest review
"just poor hotel all round"
very dated, staff very useless, food very basic, rooms very poor condition, bath tap did not work reported it but knowone came to fix it, mould on ceiling tv did not work, would not stay here again!Genuine Hotels.com guest review
Rooms had few toilet facilities e.g. no toilet brush. Hotel is looking tiredGenuine Hotels.com guest review
I had read the other reviews, so I was not surprised to find the decor tired and scruffy. The key elements (sheets, bathroom) of the rooms are clean, but I twice put my hand through a cobweb in other parts of the room- I have never done this before at a hotel! The beds were not overly comfortable. The shower was unusable, as for some reason you could […] only get (very) hot water running through it- at least the bath tap mixer worked. At breakfast, another first: despite our being down a few minutes after breakfast started, they had run out of white bread! As I had expected from other reviews, wi-fi did not work in our room, but it was fine in the bar area. Overall, I was not dissatisfied, however- we were only using it as a stopover, and it was the cheapest hotel we could get at short notice. The leisure club looked OK, but we didn't have time to use it. We slept OK, and breakfast was passable, apart from the bread issue. We had fun with the quiz machine in the corridor- I wish more hotels had one! This is therefore a very unusual hotel- it has good facilities on paper, but instead of smartening it up to compete with the Holiday Inn end of the market, they seem to keep inverstment very low and compete at the low end, largely on price. I wouldn't avoid it, but make sure you understand it's strengths and weaknesses before booking a stay. Read moreGenuine Hotels.com guest review
First room was damp moved to another room after we complained. hotel had buckets as water as it dripping from the roof in corridors. We only stay for one night cancelled the other two nights staff were good tho.Genuine Hotels.com guest review
"overnight stay on way up to Scotland"
The hotel is not the greatest hotel you will ever stay in and the web photographs probably do it more justice than it deserves but it is terrific value for money for an overnight stay if you are travelling via Carlisle. The food is better than average and the pool and spa, although small, give an excellent oppurtunity to unwind. The staff are friendly […] and accomodating and the rooms are clean and tidy. Read moreGenuine Hotels.com guest review
Room was dirty and damp, the radiator had the control valve missing so couldn't heat the room, none of the staff managed a smile, eat out but breakfast was okay.Genuine Hotels.com guest review
Nothing about the stay at this hotel was good, Had we known it was in administration we would not have booked. The hotel needed refurbishing urgently and to say it was 3 star was not correct. The staff were trying very hard to deal with what they had but never would we recommend this hotel to anyone..It was just as well we only stayed one night.Genuine Hotels.com guest review
It was okay hotel is looking tired and needs investment in updating itGenuine Hotels.com guest review
"Avoid at all costs. Worst hotel EVER !!!!!!"
Absolute joke !! Makes Fawlty Towers look 5 Star Firstly the hotel is barely sign posted from the road and even with a Sat Nav its easy to miss. As you arrive you see the tired and worn hotel looking that something from a 1970,s beach holiday. The car park is small and tight. As we arrived there was a wedding reception going on. Poor them !!! Drunken […] folk outside smoking and swearing around the door. Once in reception we waited 10 minutes for someone to arrive and eventually an uniformed lady appeared asking if we were "alright". Oh the receptionist had returned from her cigarette break. We were given our key and headed down the corridor with a carpet that should have been replaced years ago and held together in many places by black tape. The room was ROASTING hot, and could not be cooled down. The furniture was 70s style and worn out and unsafe. The shower did not work at all. The bath mat was mouldy. So at bed time window open to hope for even the slightest breeze to cool the room as despite asking about the heating we were told it was off, although every radiator in the place was red hot !! So to bed, roasting, and then the wedding reception kicked in, Disco and loud noise until gone 2am. Breakfast, into the dirty dinning room, again black tape holding the carpet together. Scruffy man points us to a table. Then nothing. Had to ask twice to get coffee, poor quality of re heated food on dirty plates. NEVER again Swallow !! Read moreGenuine Expedia guest review
"do not stay in this hotel"
not well signposted paid for two nights stayed one night...room looked dingy wallpaper hanging off wall had a damp patch above bed which had been fixedbut had not been painted over my grandson would have done a better job and he is 6 year old....wish i had not booked this hotel 1 star is more like it....very very dissapointing and should be taking off […] expedias web site...should have booked premier inn ... Read moreGenuine Expedia guest review
"Avoid if possible"
The shabby state of the hotel was well documented in other reviews I read but I could live with that for one night. What was unacceptable was the prevailing attitude of staff, with only one or two exceptions, that guests were an inconvenience. My friends and I were variously snapped at and ignored and only got decent service after threatening to leave […] the restaurant - which only lasted until a coach party arrived, at which time we were ignored again. Staff started noisily setting up extra tables in the bar from 10pm, forcing guests to move from their seats and generally making us feel like we were in the way. Prior to that, staff had actually argued with guests (not us) about what TV channel as staff wanted to watch the football! At times, we were seriously looking for the hidden cameras... So much needs to be done on customer service, which is more important than new carpets. Read moreGenuine Hotels.com guest review
"Investment badly needed."
I'm sure this hotel was very nice in 1984 which is around the same time any money seems to have been spent on the general upkeep of the hotel. Being on a business trip i chose this hotel for two reasons; 1. Wireless Internet at no extra cost. 2. Room service. The wireless internet was not available throughout the hotel, in fact it was bearly available […] at all... i found a spot in the bottom of a stairwell where i could just about get a signal, sitting on the stairs with a laptop is not a good look. Upon entering the hotel, and when in my room there was no mention of room service anywhere, no menu in the room etc.. There was a leak in the ceiling of the corrider outside my room... The TV in my room had very few channels and a very poor discoloured picture which i was unable to make any better. I would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
Overall the hotel reflected the rate we paid, the hotel is need of some serious tlc, but by enlarge wasn't a bad stay. The leisure centres staff were helpful and freindly enough as were the other guest there. Breakfast was buffet style and everything easy accessible , we ordered one item to be cooked that wasn't on the buffet which arrived speedily […] and to good standard. Think the hotel need to take off the room service button on phone, there's more chance of getting hold of a dodo. Read moreGenuine Hotels.com guest review
Bedroom clean and comfortable,but bathroom had a lot of mildew behind toilet Breakfast was fine and waitress attentive and helpful with local knowledge.Genuine Expedia guest review
"Hotel of yesteryear"
This was just a last minute stop off to avoid the travel disasters of Thursday night. Itnwas cheap for bed and breakfast and close to the station, so on that basis it fit the bill. The hotel itself has seen better days, very run down and shabby, but my bed was clean and comfortable. The false fire alarm at 6am and the noise from the corridor all night […] was not particularly conducive to a great sleep; but the breakfast was good and the staff polite and friendly. Read moreGenuine Hotels.com guest review
Stayed here 4 times already nothing fancy but comfortable and clean, great base for lake district and exploring. Plenty of choice with pubs and restaurants in the town area and shopping too. Leisure facilities are bonus too great to unwind in the steam room after a day out. Bar meals available in hotel if you don't want anything fancy. Enjoyed it again […] and will be back. Read moreGenuine Hotels.com guest review
CAR PARK VERY POTHOLED, INSIDE RUN DOWN, I ASKED FOR A COFFEE AND WAS TOLD I WOULD HAVE TO WAIT UNTIL EVERY ONE ELSE HAD BEEN SERVED. NOT AT ALL THE STANDARD I EXPECT FROM SWALLOW HOTELS. WOULD I STAY AGAIN. NOT A CHANCE.Genuine Hotels.com guest review
"Well situated just off M6"
Hotel is "falling apart". Staff are doing good job but hotel urgently needs maintenance. More black tape than carpet, no need for alarm clock as water system will wake up entire hotel as soon as some-one starts to use it.Genuine Hotels.com guest review
The staff were very friendly and welcoming. The room had stains on the carpets, the windows did not close properly and so the sound of the nearby train line and noise and smell of the outside kitchen air conditioning stopped any chance of a full nights sleep. The gym was in need of maintenance to put it politely. If I had been visiting as a break instead […] of with work I would not have stayed. Read moreGenuine Hotels.com guest review
Our stay was comfortable, however, we agree with previous reviews about the hotel needing a little bit of updating where the decor is concerned. The reception staff are very friendly and helped us tremendously with any needs. One gentleman member of staff at breakfast really made us welcome and uplifted the whole atmosphere. however, this was majorly […] let down the next day when he was absent and the staff on duty were very miserable. Overall the hotel was very clean and was enjoyable to stay at. Read moreGenuine Hotels.com guest review
"Great hilltop location"
The hotel decor looks a bit tired, especially the carpet, but everything else more than made up for it: especially the friendly staff who, at every occasion, was very helpful and competent. The hilltop location meant the sun shone into the hotel restaurant and lounge till late making it look really welcoming. We arrived just before the restaurant closed […] but were still offered the full range. The food was delicious, well presented, at reasonable prices. We had 2 dogs in the car and were able to park against a wall to keep it in the shade in the morning. Read moreGenuine Hotels.com guest review
Was in an ok location. The hotel has seen better days but overall not bad for the money. Chair in room not changed since th early 70s :)Genuine Expedia guest review
"OK for the money"
Good value - room clean and tidy, but rather dated. Whole hotel looking tired. Breakfast good selection and food fresh.Genuine Hotels.com guest review
This hotel could so easily be upgraded to a 4* spa. Instead it is tired & jaded. Obviously no money spent on it for years.Genuine Hotels.com guest review
Suited my needs for an overnight stop. The hotel seemed a bit wornGenuine Expedia guest review
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