All hotels in Carlisle, England, United Kingdom
1 room, 2 adults
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London Road, Carlisle, England, CA1 2NS, United Kingdom, ‏‎800-491-6126
2.9 / 5Fair

Score breakdown (from 200 reviews)

Average rating for:

  • Cleanliness
    3.1
  • Service
    3.3
  • Comfort
    3.0
  • Condition
    2.4
  • Neighborhood
    3.0

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"dated"
Hotel sore in need of renovation. Staff really good though. Friendly and helpful.
Genuine Hotels.com guest review
1 night trip Oct 19, 2013
Trevor
GB
4.0 / 5Excellent
"Quiet and Warm"
As most Swallow hotels this one is dated but staff work hard to make you welcome and are very friendly, this is why I return time after time.
Genuine Hotels.com guest review
1 night business trip Oct 2, 2013
Peter W
GB
5.0 / 5Outstanding
"will stay again"
good location will stay again
Genuine Hotels.com guest review
1 night trip Oct 1, 2013
johnt
GB
3.0 / 5Good
"MMMMMMM!"
The hotel was shabby with cobwebs in corners of bedroom. The place needed a good refurb' However the food was good with a good breakfast chose. The waiter was excellent and is wasted in this hotel. Price was OK
Genuine Expedia guest review
Other trip Oct 4, 2013
JIM & ELAINE
GB
4.0 / 5Excellent
"Comfy beds"
Ideal place to break the journey to northern Scotland
Genuine Hotels.com guest review
1 night trip Sep 9, 2013
Sidcup
GB
3.0 / 5Good
"nice hotel"
cant say to much as i got there late ,but what i saw was ok.
Genuine Hotels.com guest review
1 night trip Sep 25, 2013
A Traveler
GB
4.0 / 5Excellent
"Excellent value for money"
My wife and I stayed here, we read reviews beforehand and found them to totally unfair, yes the hotel is a little tired, but everything worked, service was good, staff were very attentive, and the food excellent, both dinner & breakfast. Overall extremely good value for money, if they can keep the rates, we will definitely be returning.
Genuine Hotels.com guest review
1 night trip Sep 26, 2013
I & J
GB
3.0 / 5Good
"Its ok"
The exterior of the hotel was discouraging, but inside was ok. the service was ok, nothing gr8. but the breakfast was outstanding. full service there!
Genuine Hotels.com guest review
1 night trip Sep 23, 2013
Nischol
IE
3.0 / 5Good
"Does what it says on the tin"
A good place to get your head down after a busy day at work and appointments in Carlisle the next day.
Genuine Expedia guest review
Other trip Sep 24, 2013
s
GB
3.0 / 5Good
"Great value"
Good value. Nice running nearby. The decor of the rooms is tired. the breakfast is good. the receptionists are very helpful and attentive.
Genuine Hotels.com guest review
1 night business trip Sep 19, 2013
a traveller
GB
2.0 / 5Fair
"Poor hotel in need of money spending on it"
The wallpaper in the room was peeling off. bed was clean & comfortable. at breakfast had to wait in queue for more eggs & bacon to be brought out. When it did appear it was not enough for those in queue. The orange juice had been watered down so much it tasted like very, very weak orange squash. I complained along with another guest and it was taken away but no fresh brought out. This hotel needs money spending on it.
Genuine Expedia guest review
Other trip Sep 22, 2013
A Traveler
GB
4.0 / 5Excellent
"You pay for what you get."
The cost was cheap and the hotel was decent enough. The lady at the check in was very friendly, so was all the staff. The carpets in the hallways look all new and the hotel is in the throes of redecoration. Room quite clean, needing a little tlc but good enough. Breakfast was included and there was a good array of food, either continental or a fully cooked breakfast. No complaints here, I took a chance after reading the reviews and glad I did. It's not the Ritz but doesn't charge the Ritz prices................
Genuine Expedia guest review
Other trip Sep 17, 2013
Kevin
GB
5.0 / 5Outstanding
"business"
generally very good excellent value very comfortable bed needs a little bit of improvement food good
Genuine Expedia guest review
Other trip Sep 13, 2013
A Traveler
GB
2.0 / 5Fair
"Long Past Its Use By Date.."
Food adequate.Barman excellent. Other staff bored, disiterested and the waiting staff poorly trained. Whole place run down and in sore need of a major refurb.
Genuine Expedia guest review
Other trip Sep 12, 2013
Danny
GB
3.0 / 5Good
"Night staff can't be bothered!"
Upon check in we waited quite a while before being served as the lady was sat in the back. We said hello, and coughed a few times but to no avail. She obviously couldn't be bothered and didn't even tell us where would have breakfast which led to me running around the hotel trying to find someone to show me where to go for breakfast that morning. I checked in after 10pm, which was always named due to my commitments, but surely I should have received the same level of service as someone who would check in during the afternoon
Genuine Hotels.com guest review
1 night trip Sep 7, 2013
A Traveler
GB
3.0 / 5Good
"A bit disappointing overall"
The first room we were allocated was very poorly decorated, small and in need of general tidy up - replacement room was much better. Staff were not very polite when we complained.
Genuine Expedia guest review
Other trip Sep 6, 2013
BS
GB
2.0 / 5Fair
"Needs to be vastly updated"
Only stayed the night, but that was enough. No hot water, tv was like something from the dark ages. Remote didnt work.
Genuine Expedia guest review
Other trip Sep 1, 2013
A Traveler
GB
2.0 / 5Fair
"bad"
Nothing was right. As u entered hotel u got a particular smell in the room as well. Shower got only hot water. iron was broken. room service guy pour tea on my body. Bad stay at all.
Genuine Hotels.com guest review
3 night business trip Aug 19, 2013
A Traveler
GB
4.0 / 5Excellent
"Good value hotel trying hard"
Use this hotel often £45-£49 per night for two incl breakfast is great value. Convenient to M6, Carlisle & lake district
Genuine Expedia guest review
Other trip Aug 23, 2013
stephen
GB
2.0 / 5Fair
"A very disapointing experience."
To fit in some of my concerns about this hotel i will bullet point them below: We were immediatley unsure if we had come to the correct hotel due to the state of the carpark and the exterior of the hotel. Check in was a good experience but we were informed that the hotel was fully booked. We made our way through the corridors to our room, walking through an area of non carpeted hallway, left in a poor condition of just underlay and bare concrete at points. Our room was small with basic supplies of coffee and tea making facilities. The TV was the old CRT style, huge, taking up lots of the small surface space in the room. We tried to connect to the hotels free WiFi connetion and after trying on mutliple different machines to do so called reception to find out if there was a problem, told that the receptionist was connected to it on her phone, so there couldn't be a problem. Asked her to reset the router and were told that she didn't know where it was or how to do this. There was a half eaten biscuit under one of the beds. The main lighting in the room was a strip light over the door. The next morning i was awoken at about 9am with some workmen outside my room (we were on the ground floor), talking loudly about fire hydrants. The housekeeping lady knocked and then immediately unlocked the door and walked into the room, 1/2 hour before check out. Loads of other things, but no space to detail them. The website for this hotel is extreamly misleading.
Genuine Expedia guest review
Other trip Aug 19, 2013
Lucie
GB
3.0 / 5Good
"Needs a makeover"
Swallow used to have a reputation of being good quality, so I was very disappointed to see how this hotel has been neglected. The public rooms are quite pleasant, but as you go into the residential part of the hotel, it is easy to see where things have been allowed to deteriorate. It's all cosmetic, for example peeling or bubbled wallpaper, damaged internal doors, old fashioned CRT TV. Having said that, everything worked and we had a decent breakfast (even if the tablecloth was stained). The staff in the restaurant were pleasant and accommodating.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
Janice
GB
3.0 / 5Good
"Receptionist in need of customer care training!"
I didn't have great expectations given the very reasonable B&B room rate so it wasn't a big deal to find 'tired' and in some places tatty décor. My big issue is that in the morning I discovered the shower wasn't working, and, with limited time, I was forced to have a cold shower. When I pointed this out to the receptionist on checking out she just said 'I'll ask the technician to have a look it's probably something simple', when I politely said 'an apology would be nice' she didn't respond! when a lady from the office happened to come out as the receptionist finished off the checking out experience by asking 'was everything ok with your stay' and I said ' apart from having to have a cold shower' she said 'yes, we'll get that sorted for you'. I was checking out what was the point of saying that .... and still no apology!!!! Not impressed.
Genuine Expedia guest review
Other trip Aug 11, 2013
Elsie
GB
4.0 / 5Excellent
"Decent hotel"
A decent hotel with a decent gym.. Can't argue with the price and the food was good. Hotel a little dated but I would and will stay here again.
Genuine Hotels.com guest review
2 night business trip Aug 6, 2013
A Traveler
GB
2.0 / 5Fair
"Hair today gone tomorrow"
The broom was awful.Pain peeling from ceiling in bathroom and smelt damp.I had to clean the bath as their was hairs in it.Car park awful and hotel a long way from town and decent restaurants.Breakfast was ok but had to wait for eggs and it was not busy..I had unpacked and was just going into shower when i noticed the hairs..You get what you pay for..
Genuine Expedia guest review
Other trip Aug 7, 2013
A Traveler
GB
3.0 / 5Good
"service could have been better"
the Hotel was OK but the general service left a lot to be desired.
Genuine Hotels.com guest review
1 night trip Jul 23, 2013
A Traveler
GB
1.0 / 5Poor
Hotel shabby inside and out very poor service but food vwhen it arrived good
Genuine Hotels.com guest review
1 night trip Jul 12, 2013
kenny
GB
2.0 / 5Fair
"Very tired hotel"
Room was damp with wall paper hanging off wall. Matress old and dish shaped. TV not working properly.
Genuine Expedia guest review
Other trip Jul 19, 2013
A Traveler
GB
1.0 / 5Poor
"Never again!"
This has to be the worst hotel that I have ever stayed in. The room was needing decorated - flaking paint round window frame, the grouting in the bathroom was disgusting and a general state of lack of attention about the place. In the short time that I was there I heard 2 different guests complaining about the lack of cleanliness in their rooms. We went for dinner there and apart from the food not matching the description in the menu it was not very good. I sent both my starter and main course back because of this but was still charged full rate for it all, even after asking to speak to the manager - talk about customer service, this hotel has never heard of that.
Genuine Expedia guest review
Other trip Jul 18, 2013
Romy
GB
3.0 / 5Good
"Dated but good value."
The hotel is dated and in need of a refit, but good, fast (free) WiFi, nice small gym, pool and sauna and steam room, friendly helpful staff and breakfast; represents good value for money.
Genuine Expedia guest review
Other trip Jul 17, 2013
Jim
GB
5.0 / 5Outstanding
"Can't grumble at the price"
Yes it is tired, yes I would probably not go on my honeymoon there but it's in a great location, pleasant staff and has good food, a bar and a gym. All it needs is a refurb but if people don't use the hotel where will the investment come from?
Genuine Hotels.com guest review
1 night trip Jun 24, 2013
A Traveler
GB
1.0 / 5Poor
"Disappointing"
Poorly maintained hotel that is in dreadful need of refurbishment. My room had wall-paper hanging off, damp patches. TV did not work, very thin walls that you could easily hear what was going on in the room next door. I complained and was offered another room just a few doors up. This was even worse. I was advised that the hotel was undergoing maintenance and not all rooms were completed yet. As this was a stop-over from a trip to Scotland, I seriously considered checking out and driving home. Eventually I was provided a room that was acceptable although still had its faults, despite being one of the refurbished ones. I consider this one to avoid especially if for a holiday or weekend away.
Genuine Hotels.com guest review
1 night business trip Jun 20, 2013
A Traveler
GB
4.0 / 5Excellent
"one night stay"
Overall the hotel was fine, good value, good facilities, good staff. Is an old hotel but not as bad as some reviews say. Our shower was not working but we got moved straight away with no fuss
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2013
A Traveler
GB
2.0 / 5Fair
"Very tired !"
The staff made up for the hotel condition, staff were polite and helpful although over stretched, location was quite but scruffy, hotel rooms in desperate need of TLC, Very tired !!
Genuine Hotels.com guest review
1 night business trip Jun 19, 2013
Williams
GB
3.0 / 5Good
Poor
Genuine Hotels.com guest review
Business trip Jun 16, 2013
puke
GB
1.0 / 5Poor
"swallow hotel genral"
the hotel does know were near rate 3 stars having worked in the hotel indrusty for more than a decade as a hotel manager i was descusted by the state of the hotel and the service provided first of all the hotel loooks like it could have been a really nice hotel at one stage in its life but has been let go appeerance tatty bedroom bathroom seen better days ie top of the toilet system broken and glued back to gether bath panel tatty bedroom water marks on the ceiling and decoration out dated bed solid and uncomfortable room noisy with knocking water pipe breackfact coffe cold no milk . very sub standard stay and over priced
Genuine Hotels.com guest review
1 night trip Jun 8, 2013
un happy customer
GB
3.0 / 5Good
"great staff"
Staff and food at the Swallow was excellent, very dissatisfied with our room. Badly needs renovation and far too hot, had the fan on high and slept on top of the bed. Leisure Centre very well staffed.
Genuine Hotels.com guest review
2 night trip Jun 2, 2013
john .c
AU
1.0 / 5Poor
"Tired and in desperate need of a good clean"
The whole hotel was extremely run down, tired and in need of a good clean and redecoration. It doesn't look as though it had been touched since it was built. The staff try hard to do a good job in dire surroundings. The carpet! in our ensuite had an inch wide band around the edges which was thick muck. The lamps either side of the mirror had unmatching shades. The dining room was depressingly in need of a make over as was the swimmimg pool. There was what looked like a new carpet on our stairway, but it clearly had not been vacuumed for a while. This hotel is not up to the standard expected of a Swallow hotel.
Genuine Hotels.com guest review
1 night trip May 30, 2013
susied
GB
2.0 / 5Fair
"Uncmfortably hot"
Unaware of my (paid for) booking. Room too hot - nothing to do with outside temperatue. Items unavailable at breakfast
Genuine Hotels.com guest review
1 night trip May 30, 2013
Pub Manager
GB
3.0 / 5Good
"It was fine"
Our stay was fine. We paid £50 per night for bed and breakfast per night and I think that was a little too much. The breakfast was quite good. The leisure facilities were good.
Genuine Hotels.com guest review
2 night trip May 7, 2013
A Traveler
GB
4.0 / 5Excellent
"no cause for complaints at the price"
One night stay mid way to Scotland in early, freezing April. For the price of m'way motel this Swallow is a far better place to be. Friendly staff, comfy bed, warm room, excellent hot and cold breakfast, a good gym and pool, free parking and a bar where the prices were not unreasonable. Refurbishment ongoing - new carpets, flat screen TV in room - bathroom a bit tired and needing attention. All in all, no complaints and a bargain at the price. Location a bit out from city centre to walk, but plentiful on street evening parking in town. Alternative fast food outlets on nearby retail park. will certainly use again
Genuine Hotels.com guest review
1 night trip Apr 1, 2013
A Wanderer
GB
3.0 / 5Good
"Slightly disappointing and requires refurbishment."
Nice location and good facilities although very tired and requires complete refurbishment which could make it great.
Genuine Expedia guest review
Other trip Apr 26, 2013
Geordie
GB
3.0 / 5Good
"A Good Stopover"
I have used this Hotel many times as it is convenient for the Lake District and Scottish Borders. The staff are friendly and helpfull. The Curry and Steak nights are good value, the breakfast buffet offers a good selection too.
Genuine Expedia guest review
Other trip Apr 7, 2013
A Traveler
GB
2.0 / 5Fair
"Tired hotel."
Very shabby, dated and showing its age. Friendly staff. Good value for money if you get a deal.
Genuine Hotels.com guest review
3 night trip Mar 30, 2013
A Traveler
GB
5.0 / 5Outstanding
"very good stay"
Positives: very friendly and helpful staff, good breakfast, warm room with plenty of hot water, hotel location good - walking distance to city centre, leisure facilities excellent, with pool sauna, steam room etc. Excellent value for money. Negatives: very dusty on and behind radiator in room, poor choice of TV channels.
Genuine Hotels.com guest review
2 night trip Mar 30, 2013
Sue
GB
5.0 / 5Outstanding
"Overview"
Hotel is 'tired' and in need of renovation. All staff very helpfull and friendly. Food very good; great breakfast!
Genuine Hotels.com guest review
1 night trip Mar 31, 2013
A Traveler
GB
3.0 / 5Good
"Dated but clean"
Stayed 1 night and hotel is obviously dated but the few staff around try. Rooms are tidy and clean but food was way overpriced and cream on sweet was off !! Told guy who said 'I just watched him make it' instead of apologising and replacing which he eventually did. Cheap oven chips with a £20 steak also not good. Overall, hotel ok but food bad and £££££££
Genuine Hotels.com guest review
1 night trip Mar 25, 2013
Andy
GB
3.0 / 5Good
"A bit rundown, but clean and servicable"
Its an OK hotel if you're after a budget stay. Bonus is the gym and pool. A bit out of town, opposite a retail park.
Genuine Hotels.com guest review
3 night trip Mar 18, 2013
A Traveler
GB
3.0 / 5Good
"Great hotel but a little tired"
Fab price for a 2 night stay, hotel is in need of some upgrading but this didn't ruin our stay at all as the room was very clean. Great health suite although sadly the steam room was out of order. Would stay again for £32 a night b&b. Good location too.
Genuine Expedia guest review
Other trip Mar 24, 2013
A Traveler
GB
2.0 / 5Fair
Hotel rather tired and in need of refurbisment but bed comfy and staff friendly
Genuine Hotels.com guest review
2 night trip with friends Mar 17, 2013
marj
GB
4.0 / 5Excellent
Nice hotel good breakfast rooms clean not far from city centre.hada good weekend.
Genuine Hotels.com guest review
3 night trip with friends Mar 15, 2013
A Traveler
GB
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