All hotels in Vancouver, British Columbia, Canada
1 room, 2 adults
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1015 Burrard St, Vancouver, BC, V6Z1Y5, Canada, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 2,285 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Food
    Delicious food
  • Room
    Room is all right
  • Breakfast
    Breakfast is average
  • WiFi
    Bad internet service
3.0 / 5Good
Older, cramped halls were uncomfortable. Very noisy and bedroom did not have good air circulation.
Genuine Expedia guest review
Other trip Aug 13, 2015
A Traveler
US
5.0 / 5Outstanding
"2 Nights at Century Plaza in Vancouver"
Nice suite with separate living room and kitchen. We did not cook there, only used the refrigerator. Extra bed brought in but was flimsy and we did not sleep on it. Brdroom was small and a little warm. The air conditioner was in the living room. Restaurant (C Prime) was excellent.
Genuine Hotels.com guest review
2 night family trip Aug 3, 2015
A Traveler
US
5.0 / 5Outstanding
"quality hotel"
excellent hotel at reasonable rate. Friendly staff.
Genuine Hotels.com guest review
4 night business trip Jul 27, 2015
Gregory
US
2.0 / 5Fair
"Stinky Deal"
The one positive of this property is location, close to shopping and restaurants. The lobby is modern and updated, however the rooms are old, dirty and unpleasant. We had two rooms for our family, when we checked in our room had the most unpleasant smell ( it smelled of heavy chlorine bleach like it was trying to cover up a horrendous smell) the combination of both was atrocious! We cracked the window to try to air out while we went to explore the city, hoping it would get better. After five hours we came back and it did not dissipate! We requested another room and the front desk obliged, almost knowing it smelled awful. A bellman came to give us new keys and he agreed the room stunk!! It's our belief they knew about it before we checked in and they still put us in the stinky room.
Genuine Hotels.com guest review
1 night family trip Jul 31, 2015
Marnie
US
4.0 / 5Excellent
"Good hotel/stay for the price"
This hotel fit our plans. It's located in central Vancouver downtown within walking distance of shopping/dining. We had a one bedroom suite with a kitchen that allowed us to have simple breakfast meals vs going out. We had no issues with the service and the room was very clean. This is an older building so there is no central air but there was a living room ac unit that worked and there was also a fan that we used to circulate air into the bedroom, so we didn't have any issues it being too hot.
Genuine Expedia guest review
Other trip Aug 1, 2015
Django
US
4.0 / 5Excellent
"Good Location, Nice room but a bit old."
The room we stayed has toilet leakage every flush. The toilet water tank also leaks. Notified the maintenance personnel but nothing was done. Besides that, everything is fine.
Genuine Expedia guest review
Other trip Jul 30, 2015
Traveller
US
5.0 / 5Outstanding
"Great Time at the Century"
We spent only two days in Vancouver, but this hotel was great to come back to after a day of touring--great room, great hotel location, great food.
Genuine Hotels.com guest review
2 night romance trip Jul 15, 2015
frances a.
US
5.0 / 5Outstanding
Great location in dynamic section of Vancouver. Great view. Helpful staff. Surprisingly fine restaurant on premises. Very spacious room.
Genuine Expedia guest review
Other trip Jul 28, 2015
A Traveler
US
4.0 / 5Excellent
"Another great stay, with a few very minor issues"
I organize a group trip to Vancouver with friends every summer and we have stayed here almost every year for the past six years, so we obviously like the place. However, this year's stay had a few wrinkles that are worth mentioning. The rooms are big and spacious with beautiful views, and we have always been very impressed with the service at the hotel, especially with the man in charge of luggage, etc-- I think his name is "Jerry"? I should really know his name well by now, because every year he goes out of his way to help us with the logistics of storing all our gear (bags, bikes, etc). This year was no different in that respect, but our experience was a bit tarnished by an especially slow breakfast at the hotel restaurant (it took about an hour to get some eggs, pancakes and a bowl of cereal), and one of the men at the front desk who insisted on charging me an additional $30 fee for my friend to sleep on the couch in our room. This is the kind of fee that anyone who is willing to neglect mentioning their extra guest can easily avoid paying, so it really only penalizes the honest, cooperative customers (the kind of customers you want to keep, I would think). I find that to be somewhat frustrating, especially when we were already paying for four rooms. The rest of our stay was great though, and we'll certainly be back again next year.
Genuine Hotels.com guest review
1 night trip with friends Jul 25, 2015
Alexander
US
4.0 / 5Excellent
"Downtown Vancouver Hotel"
Very good location. Bus stop right in front for trolley. Good food and service at their restaurant. Friendly staff.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2015
Sandra
US
5.0 / 5Outstanding
"Great location in the nice part of downtown."
Great location. Walking distance to everything. Free shuttle to Capliano bridge right outside the hotel lobby.
Genuine Expedia guest review
Other trip Jul 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location, Prime restaurant was"
One night stay over after cruise....just perfect, great downtown location.
Genuine Hotels.com guest review
1 night family trip Jul 22, 2015
Neil
US
4.0 / 5Excellent
"Day in Vancouver"
Very nice, friendly, helpful staff. Great location. The hotel is a bit older but big and roomy. Would stay there again.
Genuine Expedia guest review
Other trip Jul 21, 2015
Jewels
US
1.0 / 5Poor
"stay out of this hotel, its that bad"
This is one of the worst hotel I have ever stayed in my life. The hotel is very dirty, carpets are years old, run down with black spots, very narrow hallway, small elevator space and carpets in the hallway stinks like vomit or Indian curry spices or both. Each My first objection is the hotel lobby does not reflect the actual hotel's state. I think the cheap owner of the hotel, just renovated the lobby so it looks nice and clean and polished, but once u get to elevator and stop at any floor you will see the discrepancy and how unclean and badly maintained this hotel features are. There is a 100 years old AC unit in living room only, nothing in bedroom. We went to Vancouver in july, 88F and high humidity and no ac in bedroom so go figure... The free (!) wifi is another joke. It only works if you are near the room entrance facing the hallway, it does not work inside the suite. The hotel pool is another story worst pool we have ever seen in any hotel, motel 6 has better and cleaner pool. Its indoor, place looks dirty and run down, water smells like bleach, pool surface has visible cracks
Genuine Hotels.com guest review
4 night trip with friends Jul 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Highly recommend!"
Had a wonderful stay. Good location, walking distance to shop. It is close to a hospital and you will hear sirens but didn't prevent a good nights sleep. Friendly helpful staff. Group of six had a great stay.
Genuine Hotels.com guest review
2 night family trip Jul 6, 2015
Lena
US
4.0 / 5Excellent
"Clean comfortable convenient hotel"
We enjoyed our stay in this convenient hotel. Staff was very helpful and friendly. Very clean and well-maintained.
Genuine Expedia guest review
Other trip Jul 9, 2015
Kasia
US
5.0 / 5Outstanding
"Downtown Vancouver"
The staff was efficient and friendly. Check in and out was a breeze. Received an upgrade for free. Food at the restaurant was great!
Genuine Expedia guest review
Other trip Jul 6, 2015
A Traveler
US
4.0 / 5Excellent
"Pleasant experience"
This hotel worked well for us. Stop 16 on the Hop On'Off bus so we were able to use that to get around. Good restaurants and bakery nearby. Was a bit disappointed in the pool so didn't end up using it.
Genuine Expedia guest review
Other trip Jul 5, 2015
TR
US
5.0 / 5Outstanding
"Excellent service"
We were traveling with a handicapped individual and the staff were very helpful and the room for him (an accessible room) was well equipped and large layout. Our stay was very relaxed and comfortable.
Genuine Expedia guest review
Other trip Jul 4, 2015
Barry
US
4.0 / 5Excellent
"Vancouver"
Spent 7 nights. We stayed in a suite and the room was spacious. The kitchenette with a full fridge was very useful subs we had two teenagers with use. The AC did not reach the bedroom very well. The workout room was large and nice. The pool is in the basement with no windows, natural light, or a good place to sit.
Genuine Hotels.com guest review
8 night family trip Jun 20, 2015
Frank
US
4.0 / 5Excellent
The room was very large, nicely renovated, and included a full kitchen and living area. The hotel is in a great location right in the middle of the city. The view from our room on the 24th floor was amazing. The front desk staff were very friendly and helpful. The formal restaurant was good but a little pricey because everything was a la carte.
Genuine Hotels.com guest review
1 night romance trip Jun 26, 2015
Timothy
US
3.0 / 5Good
"Needs an upgrade!"
The good: Hotel location, pool, on site cafe, and price were great. The bad: elevator wait was ridiculously long, refrigerator did not work well( we had to put milk and beer in the freezer to keep them cool and they never froze), the wifi connection in our room was awful, and the room discription did not match the advertisement( it was supposed to have a queen couch bed, but we were told they were removed, so our kids got an air mattress. The Ugly: room was old and dated. 1980s style mirrored closet that was off its rails. But the worst part was the front desk staff. When we brought up some of these issues, they made it seem like we were annoying them, except for the doormen and the cleaning staff who were great.
Genuine Hotels.com guest review
2 night family trip Jun 26, 2015
Philip
US
4.0 / 5Excellent
"Our stay"
Hotel location was great and right where we wanted to be. Hotel room is old and needs updated. All faucets leaked, carpet was stained. Beds are small and fits one person in each. Glad for the couch pull out which we could fit two.
Genuine Hotels.com guest review
7 night family trip Jun 21, 2015
A Traveler
US
2.0 / 5Fair
"Disappointed from Seattle"
My wife and I had stayed here a few months prior to our last visit, and had a good experience. We liked the location, which is convenient to most downtown activities. So we decided to stay there again when we returned for a concert late in May. Unfortunately, the room they gave us this time had a broken A/C unit and was miserably hot. We woke up in the middle of the night sweating and couldn't get a hold of the front desk. When we mentioned this at check out, and received a very smug response asking if we called the front desk. They did not offer to make it right, or take responsibility for anything. My wife and I both work in Customer Service and found this to be disappointing. We are now going to have to find a new hotel for our next trip up. We would have been very loyal customers, as we usually stick with what we know and like.
Genuine Hotels.com guest review
1 night romance trip Feb 10, 2015
Graham
US
4.0 / 5Excellent
Very Comfortable.
Genuine Hotels.com guest review
1 night romance trip May 5, 2015
Anthony
US
4.0 / 5Excellent
"Convenient and comfortable."
I chose this hotel given the ratings and close proximity to the BC Stadium which hosted the World Cup. The hotel is next to a hospital, and I was expecting to be awaken by sirens, but this was not the case. The staff was very friendly, the room comfortable, and the location excellent.
Genuine Expedia guest review
Other trip Jun 22, 2015
golfing granny
US
4.0 / 5Excellent
Great downtown location. Liked the layout of the room.
Genuine Expedia guest review
Other trip Jun 22, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable and a great value"
Great location and amenities were what we were looking for. Friendly staff and great service.
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
Eric
US
2.0 / 5Fair
"This hotel is so nice... what the?!"
This was the weirdest hotel I've ever stayed in. The location is great, it's safe and in the middle of everything. Vancouver is expensive for hotels and its nice to find a 'cheaper' hotel downtown. The staff was very nice and helpful (I think they're used to people trying to cancel their stay, when we tried to, 2 other groups were also trying to get out of their reservation). You go in the lobby and its a perfectly up to date, stylish, Vancouver hotel. Then you get to your room, and you've stepped back in very rundown time. There are holes in the door so that you can see the hallway from inside the room. Minimal furniture has been brought in, it's new I think but thats where the updates stop, everything else is circa 1950. It's not dirty, its just old, and things like drains and faucets dont work how they should. My friend and I walked onto our floor and into our room and just started laughing, we're we in the same hotel as downstairs? It was bizarre. The hotel is obviously renovating as they can, but it's just not there yet.
Genuine Hotels.com guest review
1 night trip with friends Jun 7, 2015
jessica
US
5.0 / 5Outstanding
"Excellent Hotel location"
Excellent Hotel location, walking distance to many vistor attractions.
Genuine Hotels.com guest review
3 night family trip May 31, 2015
Glenn
US
3.0 / 5Good
"Old but comfy hotel, poorly run"
Over 8 staff behind the counter, staring at computers and talking to each others but not taking care of a growing check - in line of customers, finally after a while just one guy decided to start with check-ins (longtime until I was attended). The key stops working 2 days before check-out date, I have to get to the counter again, not reason given about why that happened. On my check-out day a cleaning lady is banging on the door at 9am in the morning, even though there is a please quite sign and when I open she gives a defying look and says, "I'll come back later", even though policy is 11am check-out time.
Genuine Expedia guest review
Other trip Jun 8, 2015
Him
US
5.0 / 5Outstanding
"Great stay."
Very friendly and helpful staff. Room was clean and comfortable. Restaurant in hotel very good.
Genuine Hotels.com guest review
1 night romance trip May 31, 2015
A Traveler
US
1.0 / 5Poor
"manager refused to cancel one of my reservations"
your customer service had to get into it to cancel
Genuine Expedia guest review
Other trip Jun 1, 2015
Robert
US
5.0 / 5Outstanding
"Nice and clean hotel"
Beautiful hotel. Perfect location. Walking distance to cruise terminal. Excellent service. Nice staff.
Genuine Hotels.com guest review
2 night romance trip May 16, 2015
Roberto
US
5.0 / 5Outstanding
"Nest in the sky from which to survey the city....."
Arrived off a cruise ship...tired and irritated! Front desk staff was cheerful and welcoming in every way! Efficient check in,baggage stored we were off on the tourist trail. Room (2309) was spacious, well appointed with a full kitchen. I had requested a high floor away from the hospital and traffic and I got it--a room tip for one and all. The daily service was excellent from the doorman on up to the room attendant. The little coffee shop off the lobby serves excellent and well price food and keeps extended hours. I would recommend giving them a try! Asked for a late checkout (noon) and it was immediately granted--nice touch! The room appointments were seemingly not 'au courant' by some standards, but were homey and comfortable without appearing shabby or run down. If you are staying here at these great rates I would say to you 'pipe down' about complaints in that regard. Your home is probably not the 'derniere mode' either! It is clean and comfortable and offers a quiet and good night's rest. Good value for the money and a pleasant, efficient and hard working staff who will accommodate any reasonable request with a smile.
Genuine Hotels.com guest review
2 night trip with friends May 22, 2015
Janet
US
4.0 / 5Excellent
"Loving Vancouver."
Enjoyed the space of an apartment in a hotel environment. Ask for the corner suites on high floors. Beautiful views of city, water and mountains. Room furnishings adequate, not luxurious. Excellent restaurant,food and service. Café for breakfast, nice, also.Very helpful front desk and doormen. Got a taxi almost instantly, every time. The hotel is on a bus line out the front door. Would return to this hotel again.
Genuine Hotels.com guest review
3 night romance trip May 2, 2015
James
US
5.0 / 5Outstanding
"Nice but noisy hotel."
Very nice hotel but noisy throughout the evening and morning with ambulance sirens going to the emergency hospital next door. The facets in the bathroom are difficult to use, both the shower and the sink.
Genuine Expedia guest review
Other trip May 13, 2015
papahog
US
5.0 / 5Outstanding
Was totally surprised that our room had a living area plus a kitchen. Great deal for the money.
Genuine Expedia guest review
Other trip May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"i will always stay here"
was just overnite but its my 5th time in Vancouver and i will always stay here big rooms a little out dated but super comfortable
Genuine Hotels.com guest review
1 night business trip May 3, 2015
john
US
5.0 / 5Outstanding
"There for the Half Marathon"
Great location. Within 30 minutes of walking to everything.
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
michael
US
5.0 / 5Outstanding
"Great hotel"
I LOVE this hotel. The eucalyptus spa was awesome. The room had an awesome view. It was clean and had a great kitchen.
Genuine Hotels.com guest review
1 night business trip Mar 22, 2015
Dominique
US
5.0 / 5Outstanding
"Nice hotel good location"
The room was clean and comfortable. It was a corner suite with a kitchenette. The location is good easy walking to the main city, quirky neighborhoods, and shopping. Definitely would stay there again
Genuine Hotels.com guest review
3 night trip Apr 24, 2015
James
US
3.0 / 5Good
"Overall decent experience in a great location"
Hotel is in a great central location with pretty views and most of the staff were very friendly and helpful when asked for suggestions about how to get places and where to eat, etc. The lobby is gorgeous- and misleading. Loved the size of the rooms, but the furniture/carpet could use some updating (the couch and dining room furniture were like dorm furniture & neither the couch nor the bed were very comfortable). Also questioned the "freshness" of our towels as some still had make-up on them. Overall we had a great time though!
Genuine Hotels.com guest review
3 night romance trip Apr 23, 2015
Arianna
US
4.0 / 5Excellent
"Spotlessly clean and well run!"
This is our second stay at this hotel. The stunning views of central Vancouver had us constantly taking photos from our 24th floor suite. The staff was friendly and efficient at every contact. My only disappointment was the mattress as I found it to be too hard.
Genuine Hotels.com guest review
4 night romance trip Apr 25, 2015
Charles
US
4.0 / 5Excellent
"All-round good hotel in downtown Vancouver"
Good location. Nice spacious room. Friendly staff.
Genuine Expedia guest review
Other trip Apr 25, 2015
Jacki
US
3.0 / 5Good
"Front desk staff not very helpful"
The concierge at the front desk (check-in) was not very helpful or informative. He didn't explain what amenities were in the hotel or ask if we had any questions. I was very disappointed to find out that our pet friendly room was a double bed, instead of one King bed. He should've pointed this out when he was checking us in. For the extra $40 we pay for our pets to stay, we should've had the comfort of having a regular King size bed room. The room was very clean, spacious and had a kitchen, which was nice. The hotel itself is in nice condition, but the front desk staff needs to be a bit more professional.
Genuine Hotels.com guest review
1 night romance trip Apr 19, 2015
Amanda
US
4.0 / 5Excellent
"Great rates, close to everything!"
Rooms are very comfortable and well equipped. Great location, close to shops (Pacific Centre, Robson St. and Davie St.) local grocer, seawall, aquabus, marina, aquatic centre. Staff is very friendly and accomodating, cafe is great. Pool is small and needs updating, as with the lower level in general. No hot tub!! Workout facility was great though. Plenty of nice equipment. Parking rate is very reasonable and a big plus. Will continue to stay there during our visits!
Genuine Hotels.com guest review
2 night family trip Apr 13, 2015
ALICIA
US
5.0 / 5Outstanding
"Honeymoon Stay"
We had a awesome stay the room we started in was very nice but because of a problem with our window not being fixed the manager moved us up to the Penthouse for the last 2 nights of our stay. We were on our Honeymoon so this made our trip even better.
Genuine Hotels.com guest review
3 night romance trip Apr 13, 2015
Lisa
US
5.0 / 5Outstanding
"Nice hotel downtown"
This hotel was great! It was within walking distance to pretty much all downtown amenities and entertainment. Even with the hotels close proximity to everything, we had no issue with noise or things being too loud. Though it is an older building, they have done a great job at up keeping the interior and the rooms. The staff was always friendly and happy to help. I would definitely stay here on future visits to Vancouver!
Genuine Expedia guest review
Other trip Apr 19, 2015
K
US
4.0 / 5Excellent
The room description for the studio suite included a microwave including cooking utensils and dishware. No utensils or dishware were provided. It also stated that free highspeed internet would be provided. There was no internet on alternate floors (which I was on). I was advised in quite an off hand manner that if everyone in the hotel was on the internet, then the signal would be weak. They ignored the fact that I was using the internet at 1am (jetlag). It was however available in the lobby. Also the pool area was filthy. It smelt of mould and when I moved my foot across the tiled area, a black scum was evident. The steam room area was much nicer. The hotel was in a good location.
Genuine Venere guest review
Other trip Apr 19, 2015
A Traveler
US
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