Great help for their travel info and adviceGenuine Hotels.com guest review
"Left very unhappy"
When we were checking out, they said we didn't pay for parking when we paid in cash when we were checking in. The manager calls the hotelier who took my parking fee and asks him. he says he would have had the $43 over in his cashier.. what a stupid and horrible excuse. Not to mention that $43 for 2 nights is horribly expensive. Ugh never coming back […] here again. Read moreGenuine Expedia guest review
Had an excellent experience at the hotel. Great staff. Large comfortable room . Fantastic location.Genuine Hotels.com guest review
"Close to the attractions"
We enjoyed our stay at the Century Plaza Hotel & Spa. The location, the service, cleanliness of the hotel was great, and the coffee shop downstairs was handy.Genuine Hotels.com guest review
"Well-Priced Downtown Hotel"
Far enough away from Hastings St to be safe, and with spectacular views of downtown. Hotel and rooms were older but clean and we'll maintained. Definite great value with half-off promo on hotels.com. Didn't use the Spa, but seemed like its prices were high. Room service food was good and reasonably priced.Genuine Hotels.com guest review
"Great Location, Great Value"
Great location in downtown. Close to shops, restaurants, and tourist attractions. A few blocks from the ferry bus to Granville Island, walking distance to fantastic retail stores. My husband and I walked to the waterfront which may seem far on a map but it's actually not. The hotel bed was very hard. If not for all the pillows Idk how I would have gotten […] through 4 nights. Big flat screen tv, comfy couch, and spacious room. Our closet smelled like urine, other than that everything else was fine. We had a corner room so there was a nice distance between us and our neighbor. Even though there was a hospital next door we did not hear sirens throughout the night. Lively nightlife and feels safe enough to walk around at night. Read moreGenuine Hotels.com guest review
First rate service. Helpful and friendly staff. Centrally located. Nice large rooms.Genuine Hotels.com guest review
"Nice hotel in downtown"
I especially liked to have a little kitchen in the room.Genuine Expedia guest review
Had a great weekend in Vancouver. Booked a 1 bedroom king suite on-line for a fair price and was disappointed at check-in to hear they were overbooked and "upgrading" us to a deluxe king room. We didn't have the kids with us so weren't concerned about not having a seperate bedroom/living room and they offered to comp the parking at $17.00 due to not […] having the room we booked available. Perfect! Rob at the front desk was FANTASTIC! He was friendly and polite and had lots of great suggestions for things to do and places to eat/drink. All of the staff in this hotel was amazing! Great central location for walking everywhere. Read moreGenuine Expedia guest review
I enjoyed my stay. Hotel is central to most places I visited. Restaurant and coffee shop are very good. Bed was very comfortable and my room was good. Except for the walls in the bathroom and bed area which had gouges in the plaster. Looked very unsightly and made me wonder about the manager's interest in maintenance. But the rest of the hotel looked […] OK. Overlooking the room defects, this hotel is a good facility. Read moreGenuine Hotels.com guest review
"Basic but Good"
I got a great nightly rate at this downtown hotel. The neighborhood was safe and had a lot of good shops. It was walking distance (about 1.3 miles) to Stanley Park. The room was not super fancy but had a nice kitchenette and was basic but clean.Genuine Hotels.com guest review
"Pleasent hotel in the center of the city"
We spent three nights at the hotel. It is located within easy walking distance to many features in Vancouver. The staff were very pleasant and helpful. The parking fee was very reasonable for a city of the size. The only negative is that the facility is beginning to show age. Management needs to spend money to update.Genuine Expedia guest review
Big room, great view and balcony...very dated room, also very loud in room from hallway and other rooms.Genuine Hotels.com guest review
Pros: - Close to all the to-go downtown places. - Equipped kitchen for extended stays. - Clean rooms. - Free Wi-Fi. - Not very noisy (couldn't hear neighboring rooms through walls like other hotels). Cons: - Cloudy water in all taps (kitchen and bathroom) so you have to drink the expensive water bottles in the fridge unless you brought your own. - […] Weird heating system. Couldn't get stabilized at a temperature so either it was too hot or too cold. Kept having to switch between turning on the heat and the A/C to be comfortable. - Very hard mattresses, ended up with back and neck pain. - Rickety elevators. One time while going down in the elevator, it made loud scratchy noises all the way down (as if it was about to give in and plummet down the shaft!) Read moreGenuine Hotels.com guest review
Everything was great except for the fact that there was an additional fee for parking. I feel parking should be free since you are a guest at the hotel.Genuine Expedia guest review
"Value for money"
Surprising value for money, good location, friendly staff.Genuine Hotels.com guest review
"Great location, needs some updating"
The location of this hotel is perfect if you want to cruise around town on foot.Genuine Hotels.com guest review
"Decrepit, outdated room and poor customer service"
It has become apparent from reading other reviews and viewing the listing photos that there are 2 different classes of room in this hotel. There are apparently updated, modern rooms which are shown in the photos and many reviewers obviously were lucky enough to experience. Then there are the 1970's era rooms with ratty, stained furniture, outdated appliances, […] and moldy bathrooms. We had the misfortune of staying in one of the latter (#709). Upon arriving at our room, we discovered we had been given 2 double beds instead of the king bed we requested when making the reservation. I immediately called the front desk and requested that we be moved to a king room, in accordance with our original booking, but was told (quite rudely) by the gentleman at the front desk that there were no other rooms available and that by booking from Expedia, we are only assured of a room - the room type is not guaranteed. Looking more closely we noticed the couch fabric was frayed and ratty in several places and had numerous dark stains. The tiny kitchenette had a white & brown McClary stove that looked like it was from the early 1970s. The grout between the pink hued shower tile had visible mold and mildew, and the lighting bar over the mirror had a layer of rust. It is clear that whoever classified this hotel as 3.5 stars was only given access to the newly refurbished rooms, as our room did not warrant so much as 1.5 stars. FYI: I've submitted a more detailed review with photos on Trip Advisor. Read moreGenuine Hotels.com guest review
"Right by downtown and davie street"
The staff is super nice as well as the spa and restaurantGenuine Expedia guest review
"great location, bad parking experience"
There is no elevator from the parking so you need to make sure you take out luggage before you park, something the staff should mention when you check in.Genuine Expedia guest review
"Bets Location in Vancouver for Downtown"
Excellent service and location. We did not eat in the hotel except the last day we had coffee and come pastry at the coffee shop. There was one cashier and a long line. They could have added another cashier or expedite the time each patron is attended. The hotel seems like very clean. The decoration is modern and pleasant.Genuine Hotels.com guest review
We reserved for king bed and we ended up getting two beds. When I call the front desk. They blame it on hotel.com, the lady at the front desk has no customer service skills whatsoever. It was the most disappointing experience.Genuine Hotels.com guest review
"Good Downtown Experience"
4 start hotel at a budget price. I got 30th floor and fantastic view of downtown. Hardware in hotel room much better (got an actual shower sliding door than a cheap shower curtain) and temperature of room when I first walked in was comfortable. I had a foot massage machine in my room, which was nice after walking all day for business. Would definitely […] want to stay again. Read moreGenuine Expedia guest review
"Close to nightlife"
I loved Vancouver and Century Plaza Hotel & Spa was near everything we wanted to see. It was possible to walk to the convention center and nightlige was great just two blocks away. They also allow you in and out of the parking lot if you pay a small daily rate.Genuine Hotels.com guest review
The hotel was nice. Great location. Wonderful accommodations , hotel staff warm and friendly. The restaurants was fantastic. Quality of food and presentation was beyond reproach. We ate there several times.Genuine Hotels.com guest review
when I walked into room, did not smell clean, fresh, opened window to get fresh air in while we were gone came back it was fine.Genuine Expedia guest review
I booked the room through Expedia. Called the next day to talk with the Hotel. Explained we were coming fro a romantic weekend up from the states and requested a room on one of their upper levels(they have 30 floors). Was told that they'd try but couldn't guarantee. Got there and was given 8th floor with a view of the parking lot. Asked to change but […] was denied. Mentioned it again at check out and was told that I "should've booked the hotel through them directly i/o using Expedia. Room itsef was not like the pics. Some upgrades but overall was older. The walls are like paper and can hear everything in hall and next door. Bed was comfortable. Will not stay there again. Too many better options. Read moreGenuine Expedia guest review
Very pleased that not only did the Front Desk person exceed my expectations by putting me on a very high floor, but also gave me a suite upgrade! The view from the high floors here are stupendous (the bay, boats and rest of the tip of the island)! Nice cafe in the hotel; only small picky downsides: the parking lot is a bit difficult and not very attractive […] and some of the room furnishings are a bit dated. Added bonus; a coffee pot with room for four cups and bring your own coffee. Can't be beat! Read moreGenuine Hotels.com guest review
Friendly and efficient personnel, room size was better than average. Nice bar and restaurant on location. Only complaint is poor lighting in room.Genuine Hotels.com guest review
Great hotel awesome view definitely will book thru internet price againGenuine Hotels.com guest review
"Ok of you're on a budget, not my cup of tea"
Nice lobby, gorgeous spa and great restaurant. The rooms are dated and there are cords for lamps etc dangling over baseboard heaters. Also I couldn't figure out how to turn down the heater. There is a kitchenette on rooms which is great. If you're on a budget this might be the hotel for you as the rooms remind me of a budget motel but the service and […] other areas of the hotel were great. Read moreGenuine Expedia guest review
"Needs a renovation!!!"
Room smell of old mold as I walked in. Hotel rooms need a total renovation.Genuine Expedia guest review
I stayed at this hotel for 5 nights. I was welcomed warmly and got into my room quickly. My room was large, clean, comfortable, and quiet; just what I needed. The neighborhood had everything I could ever want: pharmacies, retail shops, restaurants, bars, ease of transportation. The hotel staff were extremely nice.Genuine Hotels.com guest review
"Huge, comfortable room with a gorgeous view"
Stayed in a huge king 1-bedroom suite on the 28th floor with a balcony and a fantastic view. It's about the nicest hotel room I've ever stayed in. Not a fancy bathroom if you care deeply about such things, but other than that, it was top notch. The hotel spa is a lovely perk. Easy walk to lots of good stuff.Genuine Expedia guest review
"Great location - quick access to everything."
They have a pool but they never mentioned anything about it to us and didn't end up finding it (never looked hard) thought. They have a spa too but I don't know all that was offered as no information was provided about that either. I suppose its nice not have anything pushed on you though. Our first day there a pipe on the water heater or something […] broke and we had no hot water - we called them and they knew it was problem and were working on a fix but could not provide a time estimate. Not wanting to waste a vacation day waiting around for hot water I ended up having to wash my hair in ice cold water, and my partner (lucky boy with short hair) washed his hair in the sink after we boiled water for him. Needless to say we hadn't anticipated sponge back and ice-cold hair wash at a place like that but we rolled with it. It would have been nice though to receive some sort acknowledgment about that huge inconvenience at a nice hotel.Other than that hiccup it was nice - bed was hard but that is a preference issue not a hotel issue I think. Read moreGenuine Expedia guest review
"Located in the heart of downtown"
Overall, we enjoyed the hotel. Having a kitchenette is a definite plus. However, the hotel shows obvious need for renovation (in the rooms); but they are clean. The beds are extremely hard. The lobby/restaurant areas are beautiful, along with the coffee shop and 'spa'.Genuine Hotels.com guest review
We stayed there for a weekend and had a great time. Love The restaurant! The only thing missing is a gym and a hot tub!Genuine Hotels.com guest review
"very central location!"
Rooms are very clean. Layout and design is a little out-dated, but overall great for the price.Genuine Hotels.com guest review
"Very nice and comfortable"
Very nice hotel with a simple but exceptional and well priced breakfast menu, and restaurant generally . the door men were great assistance and very knowledgable about the area so this was very valuable... The rooms a comforable, but some are needing a bed / matress refreshment which i believe is comming through now... All in all i would stay here again […] without any issue.. Read moreGenuine Hotels.com guest review
"Forgot to clean our room while we were out all day"
Ok overall. Def. Not a 4.8 hotel. . Vtsofgrouhg. Louder. He Alerug h.aeour gh . Akudrghoa.eurh IUERHOURSHUORWGHOIWRHGOUWGHEOUGHSOJRHEOUGenuine Expedia guest review
Hotel is in a great location. Easy walking distance to a lot of sights, or a short taxi ride for those who don't like to walk a lot. Has kitchen for those staying longer who want to be able to eat in. Plenty of restaurants in the area. Only complaint was it was a bit older, so the heating system made noise all night and the window rattled the night […] it was windy. Read moreGenuine Hotels.com guest review
Great location and view, kitchenette was a plus, else room was very smelly with hard bed and mold on window frames, hotel needs maintenance badlyGenuine Hotels.com guest review
"Great value in its class"
Got a great deal (under $100/nght) on a spacious corner suite with great city views. Plenty of great restaurants and entertainment within a 10-minute walk. Exceeded our expectations.Genuine Hotels.com guest review
Hotel room is clean, bed is comfortable. Beautiful ocean/ city view from the 28th floor. Lighting could be better, room temp hard to control at first then got better later on. Elevator a bit slow. Staff is very attentive to our needs.Great coffee shop with reasonable prices in the hotel lobby that serves the best Hazelnut Gelato. Overall , we enjoyed […] our stay! Would definitely stay here again. Read moreGenuine Expedia guest review
"Gem of a Hotel!"
Great value! Fantastic city view from the Studio Suite I stayed in. Very spacious room. Room service prices were very reasonable. I will definitely be staying at the Century Plaza Hotel again!Genuine Expedia guest review
We had a one-night stay with 2 separate rooms. Our reservation was for 1 room with 2 doubles and 1 room with a king. They tried to give another 2 doubles for the king, but it got straightened out and we got the king. Overall, a decent hotel.Genuine Hotels.com guest review
"What I expected"
Booked this as an overnight to celebrate my anniversary and I was absolutely in LOVE. The room was larger than I expected and the view was wonderful. The staff all seemed helpful and polite, and the restaurant was lovely (althrough we only ate breakfast there). I also made use of the spa and WOW it was fantastic, definitely worth a try! It was in a […] great location and though we aren't too adventurous found great food and bars within the block. I will most definitely be coming back here and hopefully soon! Read moreGenuine Hotels.com guest review
"Bit of a let down"
This hotel is a bit outdated. I can't believe it is called a 'spa' and there is no exercise facility. I think it's over-advertised. I was expecting nicer.Genuine Hotels.com guest review
"Great Stay / Location"
Wonderful hotel in a terrific location. We drove in from Seattle, parked our car once we arrived and walked everywhere during our stay. We were there for a hockey game and after the game took in a wide variety of tremendous venues all within walking distance of the hotel.Genuine Expedia guest review
As we entered the hotel we were greeted by the doorman. He was friendly and helped us with luggage without asking (he was well tipped). Staffs were overall friendly and courteous. We decided not to eat at the hotel because so many food options were nearby.Genuine Expedia guest review
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