"Friendly staff and great value."
Business trip- I opted to pay hotel directly instead of going through Hotel.com and glad I did. Booked for 3 nights, schedule changed and only needed two nights. Hotel said no problem, but if I paid through Hotel.com I would have to request a refund and hassle with that. Hotel was great, good breakfast, complimentary happy "hour" 5-7 but staff would […] exercise discretion as it went longer and everyone had a good time. Friendly staff, overall a great value. Read moreGenuine Hotels.com guest review
We got a good deal on the hotel and were so glad we found this gem! It's close to everything but not too close. There's a free shuttle to anywhere within 4 miles which is great if you hate trying to drive in traffic. The staff made sure to go out of their way to make you feel welcome and always had suggestions on where to go. Plus you get 2 free drinks […] during happy hour. Will be back! Read moreGenuine Expedia guest review
the staff was very nice, helpful and courteous. Great location.Genuine Hotels.com guest review
"good neighborhood, terrible bed"
good staff, good location, horrible bedGenuine Hotels.com guest review
"Location is the only good part"
Price is too high for room, I thought I'd be getting a better quality stay for what I paid. A "budget" hotel has more amenities and service then this hotel does. Beds were almost waterbed like, squishy, shifty and the linens were overused thin sheet like "comforters". Hot water was actually warm water. They explained to me that they had a shuttle service […] upon arrival and I thought fantastic because we were going to attend a show that evening. I asked them when we need to be picked up what do we do? they told me just to call them and they would come get us, but what they failed to tell me is that their shuttle service stops at 11 PM. The staff needs to be more informed and unfortunately as great of a location it is we will not stay there again. Read moreGenuine Hotels.com guest review
Short one night stay - the desk clerk was extremely nice and recommended local restaurants. Offers Happy Hour with two free drinks between 5-7. The lobby and bar area have been updated nicely. The rooms are average but comfortable. In walking distance of restaurants, bars, and other night life. Minutes from Country Club Plaza. Hotel parking is shared […] with neighboring burger joint and quite packed. Offers morning breakfast, we had to leave early so we didnt eat. Read moreGenuine Hotels.com guest review
"In the middle of everything"
Our first visit to KC and we had a wonderful time. Most of it due to the location and staff of 816. Our room was a little rough around the edges (toilet paper holder fell off the wall, our last day/night there our room was not cleaned etc...) but for the most part because of all the other great things about this hotel, we were able to overlook the small […] inconveniences. Read moreGenuine Expedia guest review
Great location, clean rooms, only complaint is the water pressure.Genuine Expedia guest review
"816 - Good Experience"
Location and cost are very good. Close to dining and entertainment at the Plaza, Westport, and Midtown. The Flea Market next door DOES indeed have the best burgers in KC, and noise didn't come through the stout windows. Only downside was that water pressure was so low that shower barely functioned. Otherwise, very convenient and comfortable.Genuine Hotels.com guest review
"Wouldn't stay again"
Very dirty hotel. Tub didn't drain,sink didn't drain. Tub was very dirty. Beds uncomfortable. Rooms very loud due to being so close to busy road. Very ExpensiveGenuine Hotels.com guest review
"Close to downtown but not very nice"
Our bathtub was very dirty and had a slow drain. Expected a lot better for what we paid. Front desk employees were very nice and helpful.Genuine Expedia guest review
"Older hotel still needs work"
The hotel is better from the outside than the inside. Our room (#120) needed remodeling and an update in decor. The shower/tub was so worn that the bottom of it had turned into two distinct colors. There was no stopper in the sink and the furniture was hopelessly outdated. Additionally, the bed was very squeaky and not particularly comfortable. On a […] positive note, the hotel staff was friendly and helpful and the room was clean. If they would put some money into this hotel, they could upgrade very quickly. One other thing...avoid staying on the first floor. The hotel bar is close to you and very noisy. Read moreGenuine Expedia guest review
The hotel staff were very helpful and efficient. My room was spacious and clean. The breakfast was delicious.Genuine Expedia guest review
"Not just a hotel..."
This was not just a hotel, it was a community. We felt right at home at 816 and had the best experience. We especially enjoyed the happy hour. Two free drinks for everyone staying there and the bartender TJ was amazing! There was also tank 7 on tap and if you know anything about tank 7, you know getting two free ones is the closest thing to heaven. […] We loved meeting other guests, socializing and the staff took great care of us. Our room was clean and the location couldn't be better. Being able to walk to dinner and all of the Westport bars was perfection. If you're looking to have a good time in KC, stay here, and don't forget to snag a free cookie at the front desk. This hotel is not basic. Read moreGenuine Expedia guest review
"Great location for work"
Hotel, needs some work. Room had what looked like water stains on the ceiling in several places. AC was loud.Genuine Hotels.com guest review
Helpful, friendly staff and great breakfasts. Fascinating photos throughout the hotel. Enjoyed our stay!Genuine Hotels.com guest review
"Good location, friendly staff"
Hotel staff was very friendly. The free breakfast included all of the usual plus made-to-order omelets. An unexpected perk was happy hour just for guests from 5 to 7 which included two free cocktails per adult. The room was clean when we arrived and my only complaint would be that it wasn't cleaned very well during our stay. We asked for no housekeeping […] the first day since we'd just arrived the night before. The second day we arrived back to the room late in the afternoob to find a bag of garbage in the middle of the floor, the coffee pot had not been cleaned, the pack of coffee was not replaced, the empty box of tissues was not replaced, washcloths taken but not replaced, and three towels kind of stuffed onto the shelf in such a way that we had to double check to make sure they were clean ones and not the dirty ones we had left on the floor. AND we had left a tip that morning, which of course was gone although not deserved. Needless to say when we left the next morning we did not leave a tip. Other than that unfortunate incident, I would highly recommend this hotel. It was an easy less than 20 minute drive to the baseball game, Boulevard Brewery, Nelson Atkins Museum, and the Plaza plus many things within walking. Read moreGenuine Hotels.com guest review
"Nice little hotel with great service"
The hotel was located in a nice little area. Facilities were good. Clean and cozy. The staff was amazing! Expedia incorrectly booked my stay for a month earlier, but they were able to quickly reserve a room for me on the spot! The free breakfast was better than I expected. It included free omelet and pancake machine that made pretty good pancakes along […] with standard toast, yogurt, cereal, coffee, etc. I would definitely recommend a friend to stay here! Read moreGenuine Expedia guest review
I read on trip advisor about excellent service the employees deliver and I am happy to say they lived up to the billing. Not every single person but most went above and beyond and made my stay very pleasant. Two thumbs upGenuine Expedia guest review
"Really nice hotel!"
We were recommend by a friend who stay at the 816 Hotel in the past. The hotel is really unique and different. I really like to warm feeling when I arrived from the staff. this is definitely not your cookie cutter hotel. We really like the idea the the hotel is focused on the history of Kansas City. There is a lot to do in the area. The complimentary […] drinks were a huge plus and the bartender really nice and had knowledge of the area. . The breakfast was really good. Anyone traveling to Kansas City would love this property! Read moreGenuine Expedia guest review
The hotel was very clean and the staff were very welcoming. They were very helpful in answering questions. They have a free shuttle to anywhere within a 4 mile radius, which is a nice amenity but there will sometimes be a 15-20 min wait during afternoon and evening hours depending whether the hotel is busy or not. The room was well maintained , everything […] worked. The location of the hotel is very nice, it is near restaurants and a short distance from The Plaza. Overall my stay at the hotel was very pleasant. Read moreGenuine Expedia guest review
nice hotel, close everything you to see!Genuine Hotels.com guest review
"Average hotel in great area"
We had an average stay for one night at this hotel. The staff was friendly and the room was sufficient. (It reminds me of a Days Inn with some cosmetic upgrades.) The best part was the location- walking distance to many restaurants and bars! It was fine for one night.Genuine Hotels.com guest review
"Pictures are deceiving"
Old Style Room - Furniture was stained, room was extremely humid even with the A/C on. Poor customer service...Genuine Expedia guest review
If you plan to stay out in WestPort this is the best place to stay! We traveled all over the city with the free shuttle which was wonderful! Orlando was an absolute delight! Great experience- we will be back.Genuine Expedia guest review
"Great idea - Need to see it through"
This hotel is a great concept in an awesome location. The only think lacking is the follow through. The fit and finish of the hotel has yet to be upgraded from the previous iteration of the property. The room themes are great and it's so close to being a "great stay."Genuine Hotels.com guest review
"Not a good experience"
I stayed here once before the hotel was remodeled and it wasn't as bad. But this time was quite different though. I stayed in one of the business kings on the first floor which ended up being right near the kitchen and maids closet (room 115). First off, the room felt really humid and uncomfortable. Sheets and pillows seemed old and cheap. It was a […] very large room, but the bed was stuffed in the corner and there was a random elliptical exercise machine in the room. Then around 5-6am, it sounded like someone dropped a bunch of plates/bowls right outside the door and shattered them. Then a half hour later they were vacuuming right outside the door (or they just have incredibly thin walls). Then between 7-7:30 a kitchen alarm or microwave kept going off. The rest of the hotel might not be as bad, but I'll never stay on the first floor again. The rate was reasonable and the location was nice. But the parking lot next to the hotel fills up quickly so you might end up parking in the back lot. One good thing is the happy hour from 5-7 which includes two free drinks (domestic beer). Read moreGenuine Hotels.com guest review
"Ok hotel but has some issues"
Didn't receive our wake up call so we missed breakfast. The hotel is old and you can tell they are slowly remodeling but it still needs some work. The bed was very comfortable on the plus side. It's nothing special and it's south of KC. My mom and I thought it was in the city and it's about 15 minutes south. Also people said the breakfast was amazing […] but from what I could tell watching them clean up it looked very standard and nothing special. Read moreGenuine Expedia guest review
Convenient and remarkably cheap place within interesting area of Kansas City. Followed some reviewers' impressions and was not disappointed. Only stayed one night but would not hesitate to come back. Friendly staff. Rooms ok except INSANE FREEZING TEMPERATURE from airconditioner when we arrived. Basic breakfast buffet included. Certainly excellent return […] on the little money. Read moreGenuine Hotels.com guest review
"everything was great, but bathrooms need upgrade"
enjoyed the hotel and westport,would stay againGenuine Hotels.com guest review
"Dated hotel, friendly staff"
With the exception of the singularly rude omelette station worker, the staff are very friendly. The themed decor is great in concept, but when paired with the outdated bathroom, dingy carpet, and lack of higher end finishes... The effect is confusing and off putting. For the low price, it's a steal, but if you're willing to pay a bit more, I'd head […] to Hotel Philips. Read moreGenuine Expedia guest review
The front desk ppl were very rude. We paid for a king and r bed was a queen, when we asked about it they said that was their king. Comp breakfast, wifi and printing for tickets and shuttle within 5 miles was nice.Genuine Hotels.com guest review
The website for the hotel is deceiving. Rooms are very outdated, smelled musty, and the bed was very old . This is the first time I have taken the time to do a review. The hotel was nothing what I expected.Genuine Hotels.com guest review
"Good downtown location...Westport area"
Liked most of the experience, location, the Flea Market next door!Genuine Expedia guest review
We thoroughly enjoyed our staff and room. Great location for visiting Westport and Plaza areas of KC.Genuine Hotels.com guest review
We stayed the night in KC to see Steve Miller. The hotel was clean, staff was very nice and helpful!Genuine Expedia guest review
"No Country Club Plaza experience!"
Old converted Holiday Inn. Ceiling leaked in the middle of the night, dirty room, sheets not changed on a regular basis. I travel a lot and this was bad.Genuine Expedia guest review
"Great location, lacking in quality"
Ive actually stayed at this hotel before it changed to 816. Very disapointed in the "theme room" our room just had 3 black and white old pictures in frames. No theme. The happy hour was nice, we each had 2 beers for free off tap. The blow dryer did not work and they had no replacements so I was left with wet hair trying to get ready for a night out […] at Westport. We forgot our toothpaste and the front desk had nothing. The breakfast was nothing at all...some dry cereal and breads. Made to order omelettes took 30 minutes to get and was the only decent part of breakfast. The location was great, we walked to dinner and to the piano bar for drinks and walked home. The price tag did not reflect the quality of the room they need to spend some money on upgrades. No microwave or refrigerator in room. Read moreGenuine Expedia guest review
"nice hotel great location remodelI would recommend"
cool hotel great location unique rooms friendly staff remodeling lobby if that's okay they were fastclose to Westport and the plaza would stay there again great rates from ExpediaGenuine Expedia guest review
"Excellent Proximity to Westport"
Stayed two nights at 816 and it exceeded expectations. Staff was friendly and breakfast adequate. The room was an interesting baseball theme, which was unique if nothing else, and we could tell it was recently built/remodeled. Clean, comfortable, and quiet. However, the best feature was definitely its location on Westport...just a short walk down to […] some of KC's best eateries and nightlife! Read moreGenuine Hotels.com guest review
"Web site makes it look better than it is."
Friendly staff does overcompensate for the old saggy beds or the fact that the rooms are pretty old. Not much updating there.Genuine Expedia guest review
Older hotel but great staff. Needs updating but free hot breakfast and long happy hour. Close to Plaza and Westport. Great bargain if you don't mind some older features.Genuine Expedia guest review
"The omlettes were good. The rest, so so."
All the staff are good and full of smiles. However, the room itself was average. TV remote and soap were missing and we had to request it. Very noisy even though room was a bit off to the side. I think it was because of the gap at the bottom of the front door. Hard to close bathroom door. Overall, felt I could have stayed at a more value place inst […] ead. Read moreGenuine Expedia guest review
The stay was pleasant and exactly what we needed for our weekend trip. It was a clean, safe place to crash in a nice locale.Genuine Expedia guest review
"Great hotel and location"
Very clean and comfortable room. They have remodeled recently and the hotel looks great, although there a few small details to be fixed (our bathroom door was cracked all around the edges). The breakfast omelets were delicious! All the staff were helpful and courteous. The neighborhood was fun and lively, with shops, restaurants and nightlife all within […] walking distance. We will definitely be back and would recommend to friends! Read moreGenuine Hotels.com guest review
"Could have been a better trip :/"
I liked the renovations at the hotel. We were hoping for a theme room but ended up in the family friendly Penguin room. We would have preferred a room with a mini fridge and microwave over bunk beds. We didn't like the tiny bath vanity and the tub had no ledge to put your products or your foot if you prefer to shave in the shower. Loved the shuttle […] service, free cocktails and omelets, however my car was broken into and nearly stolen off their lot. Need more security in their lot! Since the hotel was fully booked for the weekend we were turned out with an unworn car. Stressful end to a romantic getaway! Read moreGenuine Hotels.com guest review
"1st Timer to KCMO"
Loved the hotel location. The KC Theme rooms were pretty cool. This was a mother daughter trip and felt very safe . Downtown shopping was minutes away. Staff had everything waiting for us when we arrived and we were able to go straight to our room. This will be our hotel of choice next time we visit Kansas City!Genuine Hotels.com guest review
"Great Location, But damp"
Awesome location. Right near all the action. Room smelled of smoke. Tub in shower was damaged. Room was very damp. My socks felt wet after walking on carpet. Had to clean a very dirty Air Filter in the AC unit myself.Genuine Hotels.com guest review
"Way better than I expected"
I was in Kansas City to do some research at the National Archives. I picked the hotel because of the location and price. I was way better than I expected. Happy hour, decent breakfast, shuttle service, great room, in the historic Westport part of town. I walked around the neighborhood with out a care. The bars and restaurants were close and varied. […] A great say. The service was excellent and extremely helpful. Read moreGenuine Hotels.com guest review
"Great convenient to everything"
Just north of the plaZa. Access to all interstates and major thoroughfares. Love the neighborhood. The people working there were fantastic! Love the breakfast!!Genuine Hotels.com guest review
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