The representative who checked us in at 8 pm gave us a very difficult time, told us not to book thru Hotels.com because the service gets confused. She held us up for 20 minutes, very bad. After that when to room, settled in and brought my daughter to pool, once we were ready to leave no towels and called front desk same lady said she was alone couldn't […] bring us towel, I had to run and grab while I left my daughter in pool area alone very horrible. Worst service ever, never going back. Breakfast was disgusting being part of Marriott very surprised, because Residence Inn does it marvelously.... Read moreGenuine Hotels.com guest review
"Receiving guess receptionist Jennifer"
OMG my entire family stated so we had three different types if room and Jennifer was the best front desk personnel we have ever ever had the pleasure of meeting. Personally I have stayed at many marriott hotel an services has always been great but this was superbGenuine Hotels.com guest review
Wish the restaurant was completeGenuine Hotels.com guest review
It was great! We stayed one night and we loved it. The movies are right around the corner, and there are great restaurants around as well. We went bowling which is literally down the street. This hotel is great the staf is AMAZING!!!. Would I go back? WITHOUT A SHADOW OF A DOUBT!!!Genuine Hotels.com guest review
"Nice and comfortable hotel."
Everything was great about this hotel. The room was very clean, and the bed extremely comfortable. Jennifer at the front desk made check in very easy and fast! Always stay here when we are in the area. The hotel is nice and has many restaurants and stores right near it.Genuine Hotels.com guest review
If J Williard Marriott witnessed our experience at the Fairfield Inn it would have one less employee. By any standard, she was curt and unprofessional. Other than the hotel’s postage stamp sized pool packed with kids, and the out of service hot tub, the hotel was nice. When we arrived, I confirmed our need for an extra cot. I was told I couldn't get […] one because I didn't give advance notice. I showed my booking email and written request, and I was told "you shouldn’t use third party booking services," and, "she’d try to work something out.” After dinner (around 8:20 pm) as my son and I approached the front desk, the clerk blurted, "Sorry, we don't have a bed for you. Next time book through our website." We stood there stunned and then she asked (dismissively), "Is there anything else?" I said, "No, I'll just try to figure out where my son will sleep tonight." She met us on our way back to our room and lectured us again about using a 3rd party booking service. At that point I pointed out that hotels.com is the only reason we found this hotel other hotels we’ve booked didn’t have this issue. 10 minutes later she showed up at our door with a bed. My wife met her and we really expressed gratitude. She didn't say anything or make eye contact. She turned on her heels and walked out and let the door slam behind her. With all the hotel choices in general area, I suggest that visitors CHOOSE ANOTHER HOTEL, NOT THIS ONE! Read moreGenuine Hotels.com guest review
"Stay here instead of Hartford."
The hotel we originally were going to stay at in Hartford was a dump. So we cancelled and rescheduled our stay here. Talk about an upgrade. The staff was amazing and the place was immaculate. Definitely will be there again on my next trip up.Genuine Expedia guest review
The reason we chose this hotel was because it was close to an event we were going to and it had a hot tub. On the day we arrived the hot tub was not in order and we were offered no type of compensation from the hotel.Genuine Expedia guest review
Convenient location close to the highway and lots of shopping/restaurants. Good for travelers. Free breakfast was a little sparse compared to other places I have stayed, mostly cold cereal, fruit and bagels, but it was sufficient. Hotel was cleaned and well-maintained, as was the pool. The pool is a little small, but it was clean and heated to a nice […] temperature. Staff were pleasant. Read moreGenuine Hotels.com guest review
"where's the restaurant???"
Too expensive otherwise fine.Genuine Hotels.com guest review
"easy on amd easy off rte 84"
Enjoyed everything but noise from rooftop. do not want to be in a room on top floor next time.Evening hostess at desk was great- friendly- cookies were great but we should not haver to ask for them- they should be out for all at desk.Genuine Hotels.com guest review
Newly renovated, fantastic service, what's not to like about this hotel?Genuine Hotels.com guest review
clean, pleasant room. Nice staff. free breakfast is always a plus.Genuine Expedia guest review
"Very Clean hotel"
I stay in hotels quite often and would say this is one of the better hotels out there. The room didn't have a smoke smell and was clean. The breakfast had fresh fruit and other healthy alternatives than just cereal. Would definitely stay again if ever in the area.Genuine Expedia guest review
"Convenient, Clean, Cost-Appropriate"
This was my first stay at this newly constructed facility nestled in the Plainville, CT area. Hotel booking staff was very helpful in establishing my fee. Check in staff was very friendly and accommodating. The amenities were very good and can soon be "excellent" once the restaurant section is completed. Hope it has a bar! Having a variety of dining […] options nearby was great, too. I will most definitely return. Read moreGenuine Hotels.com guest review
It was clean and the bed was great comfortable Quality serviceGenuine Hotels.com guest review
"Very satisfied. A nice hotel"
Check in & out was easy. The staff was friendly & courteous. My only complaint is that the bed was too soft.Genuine Hotels.com guest review
We will come back, very nice personnal. Breaskfast was great.Genuine Hotels.com guest review
Very clean hotel had everything I needed for a great stay!Genuine Hotels.com guest review
"Nice hotel near the highway and shopping"
I will be going back to this hotel loved itGenuine Expedia guest review
"Nice Hotel. Great location."
Stayed there for business. Room was Very Clean and comfortable. The breakfast could use a little work. But what do you expect for free.Genuine Expedia guest review
We had a amazing time . Everyone was so very nice and so very helpful. We had a great time in the pool. Everything was there that was advertised.Genuine Hotels.com guest review
Everything was fantastic. my son and I had a wonderful time and everyone was very nice and welcoming. Thank you for making my son and I feel as if we were home. One of your staff Jasmine helped my son and I fine the the nearest shopping mall and if it wasn't for her I not familiar with Connecticut because we live in New York and she helped us out a […] lot. just wanted to say thank you so much for a blessed weekend. Read moreGenuine Hotels.com guest review
"Staff were extremely friendly."
2nd time staying at this hotel and the wonderful staff are what made me want to go back.Genuine Expedia guest review
Try to go swimming next time and use the fitness club.Genuine Hotels.com guest review
"Great Place to Stay for Balloon Festival"
Hotel Staff was meeting every need with immediacy. Hotel condition was well maintained. I didn't see anything dirty in the hotel room. There are two televisions in a King Room which was exceptionally accomodating incase there was a difference of viewing a show. Donahue let us eat breakfast before 6am for the dawn viewing of the balloons taking flig […] ht. Read moreGenuine Expedia guest review
Great place just wish the restaraunt/lounge was all done with construction, but other than that I'll staying with you in the future...Thank you.Genuine Hotels.com guest review
The lady at the front desk with long brown straight hair was wonderful. She made our stay great, she went the extra mile. We would love to stay there again on our next vacation. We can not wait for the restaurant to be built.we had a five star vacationGenuine Hotels.com guest review
"Disappointing Fairfield Inn"
Made reservations months in advance and they placed me in a "handicap" room with no tub, a ridiculously small sink, and a bed that was less than comfortable. A huge outdoor spot light shined in my window and the AC unit managed to separate the curtains during the night. Wall paper seams were separating on the wall and I had to put the coffee maker on […] the floor to plug into the only available outlet. The room was clean, the staff was friendly, and the free breakfast was decent. Would I recommend? No, overpriced for the value. Read moreGenuine Hotels.com guest review
negative: only I elevator for whole place. staff and guests had to wait for the ride. sometimes long wait.Genuine Hotels.com guest review
I truly cannot say anything bad about this place. Yes the pool was a little small, but that is not really why I went there anyway. The place must have recently been redone because everything is in excellent shape. It's really clean and breakfast was as nice as could be without being a real buffet. I would love to stay there again. The rating of only […] 2 1/2 stars is not fair for this place and should be a full star more at 3 1/2 stars in my opinion. Read moreGenuine Hotels.com guest review
"close to stores and eateries"
rooms are very clean and somewhat noise proof. The heat was great and room came w/ a microwave and fridgeGenuine Hotels.com guest review
"Worst hotel stay ever."
This is a nice hotel in a good part of town. However, the weekend we were there the hotel was the primary host to families attending a soccer event for 8-14 year old kids. There must have been around 200 kids at the hotel, and there were no rules and complete chaos. During the day, there was constantly kids running through the halls screaming, knocking […] on walls, and throwing soccers balls. They would not even interrupt their game in the lobby long enough for guest to pass. At night it sounded like the New England Patriots were playing the Green Bay Packers in the room immediately above ours until the hotel security finally broke up the game at 2:00. AM. We called to complain earlier, but the hotel staff was too busy responding to other calls. The hotel obviously solicits these soccer events, and knows how bad it will be for other guests, but does nothing to isolate their nor soccer paying guest from this torture. I definitely would not stay in this hotel on a weekend again. Read moreGenuine Expedia guest review
My priority when I stay in a hotel is the cleanliness of the room. There is no negative to say about our stay. From bedsheets to bathroom, everything was clean and we were comfortable to use them. Lighting in the room was perfect. Swimming pool was clean and big enough for our 2 kids. Housekeeping personnel were very helpful to provide us what we n […] eeded. Read moreGenuine Hotels.com guest review
"extremely clean hotel"
One of the most comfortable hotels i've have stayed at !Genuine Hotels.com guest review
very niceGenuine Hotels.com guest review
"Well kept but........."
Great hotel nice staff great location and surrounding areas were nice but bed lower level duvet had white stains on the back made me feel a little awkward about that stain area being covered up what else is being covered upGenuine Hotels.com guest review
"fairfied new Britain conn"
Great hotel really clean. Its a nice place to stop traveling from pa and de if your going to Boston or Hartford. Good breakfast also.Genuine Hotels.com guest review
"Great for ad-hoc traveler"
While Plainville is NOT a go-to spot for tourists, business travelers and others just passing through will find this modernized motel cozy, convenient, and well staffed. Staff provide a level of solicitous care usually found only in large hotels with a concierge. I would highly recommend this motel for the budget conscious traveler who still wants […] comfort with their value. Read moreGenuine Hotels.com guest review
I came to this hotel alone (without family members) on business. I was uncomfortable with the hotel's location in an industrial site (backing onto a cement factory) and thought it strange that the parking lot was used as a staging area for industrial vans. All of that made me feel uncomfortable and unsafe. Next time I'd stay in a Marriott, but not in […] that location. Read moreGenuine Hotels.com guest review
"Super clean and Modern"
From the most pleasant desk attendant to the excellent breakfast and through the immaculately clean hotel everything was superior. My only issue was I had a bit of difficulty finding the hotel, but that was mostly my fault.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )