"better than expected"
A handy hotel for me, only in town for one night for a concert. They ordered a cab for me in the evening. Around the corner and one block up are an excellent grocery store and an assortment of small restaurants. My room had two very comfortable queen beds, a balcony, and a kitchenette. There were appropriately placed reading lights as well. It was much […] more than I expected for the price. A fluorescent tube was out in the bathroom and a request to replace it was not met while I was out for a couple hours in the afternoon. Above-average included breakfast in the morning had lots of protein. Although I am not partial to steam table eggs and sausage myself, there was lots of other stuff to keep me going. Read moreGenuine Expedia guest review
"All around good"
Comfortable hotel and convenient location. Some things in the rooms are starting to wear. Toilet was leaking, but maintenance came within 15min. and fixed it right away. Breakfast is overall good... would like more fruit, i.e. more than bananas every day. Mostly gluten and sugar options like cinnamon buns; pancakes; bread; etc. Scrambled eggs taste […] like they are from a bag.. also have bacon, ham, and cheese omelette. For a non dairy, non gluten person that left packaged oatmeal and banana otherwise you may love breakfast. Staff are friendly and helpful and I'd recommend the hotel. Read moreGenuine Hotels.com guest review
"Great place to stay."
Great place to stay. Staff friendly, clean, accommodating, comfortable beds. Fixed leaking toilet immediately.Genuine Hotels.com guest review
"Nice and convenience"
Nice and clean hotel. A bit pricy though.Genuine Hotels.com guest review
"Staff was good. Facilities... not so much"
Staff was friendly and helpful. One elevator was broken, the other being shared by guests as well as housekeeping staff to transport their large carts of linens. The elevator and hallways had an unpleasant, chemical odor (I'm assuming from cleaning supplies). The odor was less powerful within my room. The room was clean and servicable, but rather […] rundown, particulary the bathroom. I'm pretty tolerant, so this was fine for a one-night stay for myself while on business. My wife wouldn't have wanted to stay here, and I likely would not recommend it for others based on the overall facilities and ambience. Read moreGenuine Expedia guest review
The hotel was fine. The rooms were clean enough. The service wasn't great. It took half an hour to check in because they didn't have the room I reserved 2 weeks in advance ready. And then they offered a room with a fridge which we said we wanted and then gave us one without. Not sure if we will stay there again.Genuine Hotels.com guest review
While we were checking in. The service was too slow it took us almost 1 hour standing in line because 2 blond girls were chit chatting with the customer not minding the long line up at the back waiting for them to get finish. It is annoying because we were tired from traveling to think that we still have to stand and wait for 1 hour to stand:(Genuine Hotels.com guest review
Location is awesome, room was OK, breakfast was really awefulGenuine Hotels.com guest review
"great location for downtown."
The continental breakfast was the best that I have had yet, it was a full breakfast. room was comfortable and clean and staff was amazing, we asked if we could buy microwavable popcorn for the microwave and they gave us 2 free bags and 2 bottles of water(WOW).Genuine Hotels.com guest review
Very nice stay. Nice stay. Not a fan on the parking fee, but nice overallGenuine Expedia guest review
Except for not getting the jacuzzi room I thought I booked it was very pleasant experienceGenuine Hotels.com guest review
"Great service and people"
Very good service, and very helpful staff and manager.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Dear Gongchen, thank you for the wonderful 5 star gift to the Holiday Inn Express Downtown Edmonton, and for your kind comments. Thank you for acknowledging our award winning staff as we aim to for all our guests to have a satisfactory stay. The next time you are in need of accommodations in the Edmonton area, we look forward to your return. Thanks again for your 5 star gift, and for choosing the Holiday Inn Express Downtown Edmonton for your stay.
The room was a little bit old but it is clean. The swimming pool water was not that warm. The only disappointment was that not all the things that they feature is available. Like the microwave that they say you can borrow, when I called to ask for one they said its only for the higher rate room not for promo rooms and if we need to use one you have […] to go down and use the one at the front desk. On the brighter side, The staff on the breakfast room was so nice and friendly, But overall it is still a good place to stay, Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Dear Arnold, thank you for taking the time to review our hotel and for providing us with your valuable feedback. Thank you for acknowledging our award winning staff. We apologize that we were not up to par with your standards regarding a fridge and microwave. Discussions of having these appliances as a standard for our hotel is under consideration; however, If these appliances are very important to you, I recommend that you book one of our feature rooms in the future, so that a fridge and microwave are included in your room rate, and so that you may receive more value from your stay. If you are ever back in Edmonton, we would like to invite you to stay with us once again. Until then, thanks again for your feedback.
"Lots of kids....."
The hotel and staff were wonderful, as usual - would recommend it. I personally found it very noisy with young kids/toddlers running up and down the hallways, crying, and loud voices. I assume this was because I was on the second floor, where the pool is located. If I stayed again, I would request NOT to be on that floor.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi Brenda, thank you for taking the time to review our hotel and for providing us with valuable feedback regarding your stay with us. We apologize that the noise level(s) in your room were louder than expected; however in spite of, thank you for recommending us to others and for considering for returning in the future. As a result of your valuable feedback, consideration for better insulation between rooms is in discussion for our next renovation. The next time you are in Edmonton, we welcome you return to our hotel, so that we may have another opportunity to better accommodate you. Until then, thank you for your feedback, and for choosing our hotel for your stay.
Great hotel, awesome service. Would definitely stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi verified traveller, thank you for gifting us a 4 star review, and for taking the time to provide us with your wonderful comments. Thank you for acknowledging our award winning staff and for recommending us for your future stays. We look forward to seeing you again. Thanks again for choosing the Holiday Inn Express Edmonton Downtown.
The room was nice and the hotel was in a good location. For some reason during my 3 night stay my room was only made up once. Also the walks are very thin so I could hear everything going on in the rooms beside me. Very annoying and hard to sleep with a loud TV next door.Genuine Hotels.com guest review
Overall, the hotel was a good choice. The rooms were clean, the price was reasonable. Although I must say, I have NEVER had to pay parking for any other hotel stay. I believe parking should be included in the price of the roomGenuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi, thank you for taking the time to review our hotel and providing your feedback regarding your stay with us. Thank you for acknowledging the cleanliness of our rooms. Since we are in the Downtown core, unfortunately parking is only available for a fee. However, to receive more value out of you stay, I recommend that you book one of our packages (eg. bed & parking package) whereby parking would be included with your room rate, and would alleviate you from having a separate parking fee. Thanks again for your comments and we look forward to seeing you again if you're ever back in Edmonton.
"Good stay but needs better parking"
Needs better parking options and may be better amenities like coffee shops or something..Genuine Hotels.com guest review
Only thing to say against was the 8th floor vending machine was not working, otherwise all was fine.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi Jamie, thank you for your 4 star gift. We apologize that the 8th floor vending machine was out of commission during your stay with us. As a result of your comment, we have since looked into the situation, and I am happy to report that the machine is now back in order. The next time you're in Edmonton, we hope to see you again. Thanks again for your feedback.
Close to down town Edmonton and near of every facilitiesGenuine Expedia guest review
"Nice. Clean. Good breakfast."
Overall very good stay. Our room was above a bus stop so was loud at times, but that's a part of staying downtown. Very clean. Staff was nice.Genuine Expedia guest review
Late check in for us and welcomed by a friendly face. We were in Edmonton for a swim meet at the Commonwealth pool. We had an early start, and required to be out of our hotel, with swimmers at 7 am. We went down for breakfast at 6.40 am and explained this to the gentleman setting up breakfast, and he promptly turned on the lights and immediately began […] bringing out the hot trays, so the kids could eat. Great service. Thank you so much. Read moreGenuine Expedia guest review
"Simple, clean accommodations for an impromptu stay"
Decided to do a last minute getaway to Edmonton and chose the Holiday Inn Express based on previous experience. An overall great stay except that the pool was under renovation (not faulting the hotel for this) and our room's thermostat, although adjustable, never brought the temperature down to a comfortable sleeping level (there was a note above the […] controls stating the A/C would only be activated in the summer months...we could have complained but didn't). Room was otherwise fine, the hotel was very quiet through the night and the simple buffet breakfast was more than adequate. Read moreGenuine Expedia guest review
"Right in the dawn town"
Very quite and comfy to rest, nice breakfast and cheap parking fee.Genuine Expedia guest review
"Close to everywhere I needed to go"
Hotel was very juice and close to Red Arrow drop off. Made it easy to access the huskiness I needed to make it to on foot. Lots of great restaurants and shops in the vicinity. Love the downtown Sobey's.Genuine Hotels.com guest review
Staff were friendly and helpful. They greet me by name every time and always ask about my day. The heat was a bit overwhelming, though, and I couldn't adjust it appropriately.Genuine Hotels.com guest review
"A nice hotel...near downtown area"
Its was great...all the staff are nice..the room was so clean..the breakfast is yummy..:)..Genuine Expedia guest review
"Nice near to a lots off restaurant"
Didn't sleep at night, because another room made big noise, but staff were really nice.Genuine Expedia guest review
"Not what we booked"
Second time we have booked a Holiday Inn. Specifically for pool. Second time we have arrived and found not only the pool, but the hotel under renovation. Nothing was done - no discount, and when we asked for refund - can only go through Expedia - plus they offered that we could walk several blocks to another facility. To add pain, we were incorrectly […] billed and were given the bill that should have gone to Expedia - showing that while we paid Expedia, $179, the hotel bill was for $145. We also had to pay parking - very poor show. Nothing could be done by the hotel. So they said. Read moreGenuine Expedia guest review
"Pet friendly? Not so much..."
My husband and I choose this hotel specifically because of the pet friendly status. We had nothing but problems the second we walked through the door with our 6 month old dog. We were told that it's unacceptable to leave our dog in her crate while we attended the hockey game. I ended up having to miss the game. Everytime I walked past the front desk […] to bring my dog outside, the supervisor at the front desk gave me dirty looks. I did not feel very comfortable staying at this hotel and I surely would not recommend anybody travelling with a pet to stay here. Read moreGenuine Expedia guest review
"Not worth the free breakfast..."
My family often stays at Holiday Inn Express for the kids sporting events and such because the convenience of the free breakfast. We've found them to be great family friendly places to stay. But the location in downtown Edmonton is a bit rough...not a place I'd bring my family. More of the Hangover-ish...bachelor party gone wrong...a murder, a drug […] deal or both may have happen in this room kind of vibe...which was fine for a weekend with da' boys. Read moreGenuine Expedia guest review
"Friendly Staff super hot rooms."
Hotel staff were great, heating is messed up. Way too hot can't even use the ac in the spring. Parking was a nightmare, if you don't own a smart car you won't fit very well. Beds were kind of wore out, hotel was in decent shape and we'll maintained. They have an excelent breakfast.Genuine Hotels.com guest review
"Central Hotel Great for Business or Pleasure"
We booked into the hotel with no problems at all. The rooms were clean, and the staff was very friendly. The hotel is located downtown, and allows easy access to the west end or south side of Edmonton.Genuine Expedia guest review
"In downtown Edmonton."
It was a very nice stay. The beds and pillows were very comfortable, the room was clean. He nice wine and cheese party upstairs was really nice.Genuine Expedia guest review
"close to many downtown venues"
room was comfortabe and clean. Breakfast was good and food was hot.Genuine Expedia guest review
Our experience started out terrible! We booked a room with 2 queen beds, and got a room with 1 queen! We were told it was free parking and we had to pay $11 a night! Hotel staff knocked on our door at 8am woke us up and asked if we checked out. Over miserable experienceGenuine Expedia guest review
Staff very friendly. Surprised at room size & location of 'kitchenette' upon arrival. I was expecting a larger sized room for the price I paid! I certainly did NOT expect to find fridge, microwave, coffee & ice bucket IN THE BATHROOM! Certainly NOT IMPRESSED! Management's poor attempt to appease my unhappiness was unsatisfactory at best!Genuine Expedia guest review
It was your basic downtown hotel. Nothing fancy whatsoever. Definitely a pricey hotel for what you get. Take full advantage of the free breakfast to make back a bit of your money. Overall, I'd stay again if its a quick stay and other hotels are booked. Too pricey for what you get.Genuine Expedia guest review
"Downtown Hotel same block as the subway."
Room was hot but they offered a fan. Nice reception with manager on WednesdayGenuine Expedia guest review
This is a nice hotel and a good location. Close to LRT. But warning......this hotel will charge you extra for parking!!!!!!!Genuine Expedia guest review
"Great View! Very friendly staff"
Our room was perched overlooking 104th St downtown facing North. Beautiful view, you could see MacEwan from our window. Really clean, friendly staff, they had a pool and steam room and workout facilities. Not a full gym but enough to get a sweat on. Will stay there again absolutely.Genuine Hotels.com guest review
"Fix the heating system!"
We stayed at this hotel 23 dec 2013 for one night, with my husband and son. The entry was beautiful, staff were nice. Check in was lengthy as they sign you up for reward points. Room was clean, bed comfy. However, it was a horrible night. The room was so hot and dry that nobody slept. There was a sign on the wall stating that the AC only worked in summer […] months. I adjusted the temperature on the thermometer, and it made no difference. We called the front desk to inquire about the heat and they said nothing could be done. We requested a humidifier for the room, and none were available. We were offered two bottles of water. We ended up "sleeping" with the balcony door open, which was largely uncomfortable as we were on a lower floor. Nobody slept, which made for a terrible drive home the next day. I will not stay again. Read moreGenuine Expedia guest review
Rooms where clean, beds were super comfy...a bit of a pain in the butt to get to if you are not accustomed to driving in the city. Parking in limitedGenuine Hotels.com guest review
First room....no hot water....second room....heat would not shut off, had to sleep with balcony door open in -25c winter storm.....Hotel is showing its age, but overall a decent stay.Genuine Hotels.com guest review
We booked this hotel because we stayed at 4 other Expresses this year and our expectations were always surpassed. With the poor treatment we received here, I doubt we will stay at another ever again.Genuine Hotels.com guest review
The hotel staff was so nice and a pleasure to communicate with. Everyone from guest services to the cleaning staff were all wonderful. I'd stay here again.Genuine Hotels.com guest review
Nice hot pool and tub. Spacious rooms. Breakfast was very good. Nice to have a balcony.Genuine Expedia guest review
It was fine for a one night stay. Close to LRT. (In town to see NHL hockey game) Beds were very comfortable. Breakfast was awesome.Would stay again if visiting Rexall Place again.Genuine Hotels.com guest review
The hotel and staff were very nice, however the bed was badly worn and dipped in the middle when you got in, Otherwise it was as expected.Genuine Expedia guest review
Booked room 4 months in advance because such a large family was told when booking that we would be accommodated but when we got there told us they couldn't accommodate us with a cot but could upgrade us at our expense. then to find no fridge or microwave in roomGenuine Hotels.com guest review
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