All hotels in Edmonton, Alberta, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here10010 104th Street, Edmonton, AB, T5J 0Z1, Canada, ‏‎855-239-9222
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3.7 / 5Good

Score breakdown (from 224 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    3.8
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5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel in a convenient location. Close to metro, buses and eating places.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveler, thank you for gifting us with your lovely 5 star review and quick feedback regarding our hotel. We are happy to hear that our location was agreeable to your plans and Itinerary, and that you found amenities close by. If you're ever in the Edmonton area, we wish to invite you to return and stay with us. Until then, thanks again for choosing the Holiday Inn Express Downtown Edmonton.
Other trip Aug 28, 2014
Patti
US
4.0 / 5Excellent
"better than expected"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A handy hotel for me, only in town for one night for a concert. They ordered a cab for me in the evening. Around the corner and one block up are an excellent grocery store and an assortment of small restaurants. My room had two very comfortable queen beds, a balcony, and a kitchenette. There were appropriately placed reading lights as well. It was much more than I expected for the price. A fluorescent tube was out in the bathroom and a request to replace it was not met while I was out for a couple hours in the afternoon. Above-average included breakfast in the morning had lots of protein. Although I am not partial to steam table eggs and sausage myself, there was lots of other stuff to keep me going.
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
US
4.0 / 5Excellent
"All around good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable hotel and convenient location. Some things in the rooms are starting to wear. Toilet was leaking, but maintenance came within 15min. and fixed it right away. Breakfast is overall good... would like more fruit, i.e. more than bananas every day. Mostly gluten and sugar options like cinnamon buns; pancakes; bread; etc. Scrambled eggs taste like they are from a bag.. also have bacon, ham, and cheese omelette. For a non dairy, non gluten person that left packaged oatmeal and banana otherwise you may love breakfast. Staff are friendly and helpful and I'd recommend the hotel.
Genuine Hotels.com guest review
1 night trip Aug 31, 2013
Sue
US
5.0 / 5Outstanding
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great place to stay. Staff friendly, clean, accommodating, comfortable beds. Fixed leaking toilet immediately.
Genuine Hotels.com guest review
1 night trip Aug 27, 2013
A Traveler
US
4.0 / 5Excellent
"Nice and convenience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice and clean hotel. A bit pricy though.
Genuine Hotels.com guest review
4 night business trip Aug 22, 2013
A Traveler
US
3.0 / 5Good
"Staff was good. Facilities... not so much"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Staff was friendly and helpful. One elevator was broken, the other being shared by guests as well as housekeeping staff to transport their large carts of linens. The elevator and hallways had an unpleasant, chemical odor (I'm assuming from cleaning supplies). The odor was less powerful within my room. The room was clean and servicable, but rather rundown, particulary the bathroom. I'm pretty tolerant, so this was fine for a one-night stay for myself while on business. My wife wouldn't have wanted to stay here, and I likely would not recommend it for others based on the overall facilities and ambience.
Genuine Expedia guest review
Other trip May 1, 2013
Lance
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was fine. The rooms were clean enough. The service wasn't great. It took half an hour to check in because they didn't have the room I reserved 2 weeks in advance ready. And then they offered a room with a fridge which we said we wanted and then gave us one without. Not sure if we will stay there again.
Genuine Hotels.com guest review
Business trip May 1, 2013
JQ
US
2.0 / 5Fair
"Slow service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
While we were checking in. The service was too slow it took us almost 1 hour standing in line because 2 blond girls were chit chatting with the customer not minding the long line up at the back waiting for them to get finish. It is annoying because we were tired from traveling to think that we still have to stand and wait for 1 hour to stand:(
Genuine Hotels.com guest review
1 night business trip Apr 5, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Location is awesome, room was OK, breakfast was really aweful
Genuine Hotels.com guest review
1 night business trip Mar 13, 2013
A Traveler
US
5.0 / 5Outstanding
"great location for downtown."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The continental breakfast was the best that I have had yet, it was a full breakfast. room was comfortable and clean and staff was amazing, we asked if we could buy microwavable popcorn for the microwave and they gave us 2 free bags and 2 bottles of water(WOW).
Genuine Hotels.com guest review
2 night trip Jan 25, 2013
Ken
US
4.0 / 5Excellent
"Great stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice stay. Nice stay. Not a fan on the parking fee, but nice overall
Genuine Expedia guest review
Other trip Nov 6, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great downtown hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing stay! Came up for a girls weekend and the 3 of us loved our room! Downtown location and price were fantastic, and the beds/pillows were so comfortable. We took full advantage of the pool and excellent complimentary breakfast in the morning (one of the best I've ever had). You can really tell they have put a lot of work into the hotel recently and it shows. Would recommend for sure and will be stay here every time I come to Edmonton.
Genuine Hotels.com guest review
2 night trip with friends May 16, 2015
Katherine
CA
5.0 / 5Outstanding
"my favorate hotel chain"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice stay
Genuine Hotels.com guest review
1 night family trip May 17, 2015
shaowu
CA
2.0 / 5Fair
"Parking issue"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
There wasn't enough parking in the lot for the hotel. when i went to tell the staff that there was no spots left. They informed me that they have an overflow lot. They asked for my room number and said "oh that's why your complaining about parking your from Saskatchewan". Which i found was extremely rude!
Genuine Hotels.com guest review
2 night business trip May 1, 2015
A Traveler
CA
4.0 / 5Excellent
"Girls getaway!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
stayed with 3 friends. beds were very comfortable, the lobby & elevator was under construction at the time, but it wasn't a problem for us. We enjoyed the hotel very much. Location is close to restaurants, clubs & soon the new arena.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Girls getaway!, We appreciate this four star review for our hotel Holiday Inn Express Downtown Edmonton. Delighted you and your friends enjoyed your getaway, slept well in our new beds and found everything you needed in a close vicinity to the hotel. Apologize for the small amount of renovations we still have going on, but pleased this did not impact your stay with us. Look forward to see you all again when you return to Edmonton.
1 night trip with friends Mar 26, 2015
A Traveler
CA
5.0 / 5Outstanding
"Sister's weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent visit for a 'Sister's Weekend'
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Catherine, Thank you for taking the time to give us this amazing five start review for our hotel Holiday Inn Express Downtown Edmonton. Pleased you and your sisters enjoyed your weekend with us and look forward to accommodating you again when you return to Edmonton.
3 night family trip Mar 27, 2015
Catherine
CA
3.0 / 5Good
"Standard Holiday Inn Express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Holiday Inn Express room was spacious and very clean. Interior lobby renovations under way in March 2015. Amenities in the room include a mini fridge, microwave and coffee/tea supplies and iron/ironing board. There is also a desk and a chair. Closet space Is limited, but there is a dresser with drawers. The hotel is downtown, so it’s convenient for any downtown activities, with lots of restaurant choices within walking distance. The wireless worked well. Bathroom is large, tub is not a soaker tub, but it’s a decent size. Great toiletries, including separate shampoo and conditioner, and shower gel, in addition to bars of soap. There is a hair dryer and a lighted makeup mirror. The bed is very comfy, and they give you firm/soft pillow choices. The firm pillow was actually quite comfortable. Breakfast was included and there were both hot and cold options. The usual, cereal, breads and fruit, along with scrambled eggs, bacon, turkey sausage and sausage. You can also make your own pancakes and waffles. Check in was efficient and friendly. Parking will cost you $12/per day. We did, however, have issues with noise. The walls are paper- thin!!!! The front desk attendant was very helpful and cheerfully moved us to another room, kudos, for that.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Doris, Thank you for staying at our hotel and for giving us a 3 star review. We are happy to hear that you enjoyed your stay with us and liked our renovated spacious rooms as well as breakfast. Front desk is happy to see that their service is worth noting on your review. However we are very saddened to hear you had issues with noise from the guests next to you. We understand that noise is very important to have a good rest at any giving hotel! Front desk staff will be able to assist with any noise related issues you may encounter in your future stay. Hope to see you again in the near future . Thank you.
1 night trip with friends Mar 7, 2015
Doris
CA
5.0 / 5Outstanding
"Very convenient location downtown, near LRT."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Third time we have stayed here. Very much appreciate the breakfast that is included in the price. Close to downtown, LRT, and our daughter's apartment. We have always enjoyed staying here.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveler: Thank you for taking the time to review our hotel and for presenting us with 5 lovely stars. We are pleased to hear that our location was fitted well within your itinerary, and we are glad that you enjoyed your complimentary breakfast. The next time you're in Edmonton, we welcome your return, whether for business or for pleasure. Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay.
Other trip Feb 19, 2015
A Traveler
CA
5.0 / 5Outstanding
"Good stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good hotel, efficient friendly staff. Excellent breakfast and free wifi.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Bradley, Thank you very much for staying at the Holiday Inn Express Edmonton Downtown. We are pleased to see a 5 STAR review from your recent stay . We are proud that we met your expectations while we are almost complete with face-lifting our property. Our staff and management team are delighted that you took advantage of our excellent breakfast as well as free wifi. We also thank you for recognizing our valuable and efficient team members . Thank you.
3 night family trip Jan 22, 2015
Bradley
CA
5.0 / 5Outstanding
"Comfortable and updated"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, great room, recently updated, friendly and helpful staff. Breakfast was complimentary and had healthy options, plus it was delicious. Will definitely be staying here again.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Chantelle: thank you for your kind feedback and for your lovely 5 star review. We truly appreciate your kind words and for recommending us for your future stays. Whenever you are in Edmonton, we welcome your return. Until then, thank you once again for your feedback, and for choosing the Holiday Inn Express Downtown for your stay.
Other trip Jan 26, 2015
Chantelle
CA
4.0 / 5Excellent
"Great as usual"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just a night away - 2 full days. Good service, breakfast, room. All was good, as usual which is why we are repeat customers to this hotel.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Catherine, So glad you enjoyed your time with us short but sweet, we appreciate you taking time to give us this four star review for our hotel Holiday Inn Express Downtown Edmonton. We look forward to seeing you on your next stay and providing our usual outstanding service.
1 night romance trip Jan 23, 2015
Catherine
CA
3.0 / 5Good
"Business Trip in Edmonton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
I had a one night stay for business. The hotel is currently under renovations and the pool and hot tub are not accessible - they will provide complimentary access to the YMCA. All of the staff I had contact with were very helpful and friendly. My room was beautifully renovated, spacious and the bed and pillows were extremely comfortable. The sudden change in temperature in Edmonton meant that the thermostat was set at too high a temperature, however, so the room was extremely warm. Front desk will provide fans should you have this problem. The complimentary breakfast is wonderful.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Lauren: thank you for your review and for providing us with your valuable feedback. We sincerely apologize for not meeting your expectations while you were with us. We are glad to hear that you met some of our award winning staff members and we are happy to hear that you enjoyed your breakfast. If you're ever in the Edmonton area again for business, we wish to invite you to return after the completion of our renovations (end of February). Until then, thank you once again for your valuable feedback and for choosing the Holiday Inn Express Downtown for your stay.
1 night business trip Jan 18, 2015
Lauren
CA
5.0 / 5Outstanding
"Very close to the hosputal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very pleased with service and close to all ammenties to our needs
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Thank you for your kind words. Hope to see you when all the renovations are complete.
Other trip Jan 20, 2015
A Traveler
CA
4.0 / 5Excellent
"Regular Hotel in Edmonton"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
I almost always stay here when in Edmonton. The staff are great and the rooms are clean with the most comfortable beds. The front desk staff were awesome and actually tried to upgrade me without me knowing but a jacuzzi room wasn't avaliable. I generally take advantage of the breakfast and did the same this stay. However, I was disappointed with service during breakfast. Many things were low or gone ( hot water, knives, pancakes batter, bacon, sausages) and we had to ask several times to have them replenished. Guests who arrived after us also had to ask. This is not usual so I hope it will not be repeated.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Sorry to hear about your experience in our breakfast bar. All is up and going now, unfortunately due to finishing touches on our electrical and stone tops we were a little overwhelmed. All is one hundred percent up to par now. Hope to see you when all the renovations are complete.
Other trip Jan 19, 2015
A Traveler
CA
4.0 / 5Excellent
"Refreshingly friendly and polite staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great staff. Everyone we encountered was notably friendly and polite. Undergoing renovations in breakfast area, but still clean
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Thank you for taking the time to write a review for our hotel Holiday Inn Express Downtown Edmonton. So delighted that you enjoyed your stay with us and you found the staff welcoming and helpful. Our breakfast bar is now complete and we will be excited to show you on your next stay with us.
1 night family trip Jan 10, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff went the extra mile to make my stay enjoyable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Jesse: thank you for your comments and for giving us a lovely 5 star review. We are glad that our award winning staff were able to make your stay very enjoyable and that all our services met your standards. If you ever return to Edmonton, we wish to invite you to return so that we may once again provide our hospitable service to you. Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay, and thank you again for your valuable comment.
2 night business trip Jan 5, 2015
Jesse
CA
5.0 / 5Outstanding
"Central hotel. Clean and comfortable. Good breakft"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our stay. Only thing that lowered the tone of the hotel was PLASTIC drinking glasses. Surely glasses can be washed and then no plastic to recycle. Having to pay for parking was a shock.
Genuine Expedia guest review
Other trip Jan 6, 2015
jane
AU
4.0 / 5Excellent
"Nice hotel close to bus station"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Always pick this hotel because it's downtown and close to the bus station. The breakfast is good and the staff is always friendly. I go to Edmonton once a month and will always comeback to this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Verified Traveller: thank you for taking the time to rate our hotel and for providing us with a 4 star review. We are glad that our services were to your satisfaction. and that our location worked well with your itinerary. The next time you are in Edmonton, we wish to invite you to return so that you may have the opportunity to provide our hospitality services to you once again. Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay and for your kind feedback.
Other trip Jan 2, 2015
A Traveler
CA
3.0 / 5Good
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Okay experience staff was friendly. Hotel was under construction. Room was a little outdated but still very comfy bed. And nice size room.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Savannah, thank you for taking the time to review our hotel and for your kind feedback. We are glad that our location was well within your itinerary, as this is just one of the many reasons why so many love our hotel. Thank you for acknowledging our friendly staff and comfy bed. You will be glad to hear that all our rooms are currently going through renovations, and are expected to be fully improved by late Feb, with the biggest change over in our jacuzzi suites. At that time, we would like to invite you to return so that you may experience our updates. Until then, thank you once again for your review and we hope to see you soon.
Other trip Dec 20, 2014
savannah
CA
4.0 / 5Excellent
"Nice location downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Clean hotel and friendly staff. Hotel was under construction during my stay in early December 2014. My room was in great condition.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Verified Traveller. thank you for taking the time to review our hotel and for gifting us with 4 stars. We are glad that you had an opportunity to meet our award winning staff and were able to experience some of our early improvements for the hotel, specifically your room. Thank you for acknowledging the cleanliness of your room as we very much appreciate the hard work of our house staff. The next time you're in Edmonton, we invite you to return for another stay where you may experience all of our full improvements (late Feb). Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay.
Other trip Dec 17, 2014
A Traveler
CA
1.0 / 5Poor
"Terrible Services"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Not one staff member cared about anything you had to say...I paid for parking and was assured no tickets but lo and behold a $70 ticket which they did finally remedy but only after half an hour of trying to make it my fault. Anything question you asked staff would dodge your question or give one so vague so as to completely avoid any accountability. No one cared about anything. Never going back
Genuine Hotels.com guest review
2 night trip Dec 5, 2014
samuel
CA
4.0 / 5Excellent
"Had a nice balcony."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good breakfast for the morning. Charged for parking which I wasnt happy about but the next day when I got the bill they gave me a deal! Awsome In renovation just about done the rooms were really nice
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
CA
1.0 / 5Poor
"Subpar service."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
We were put in a broom closet sized room while our friends were put in a lovely room with a balcony for the same price? We left a cash deposit, and when we checked out they went to check the rooms condition which was fine but the front desk staff forgot about us and we sat for 45 minutes waiting for them, I finally went and interrupted their chat session got our deposit back and left angry! Cannot say we will stay here again or even recommend it to anyone.
Genuine Hotels.com guest review
3 night family trip Aug 22, 2014
Anne-Marie
CA
4.0 / 5Excellent
"Holiday Inn Express downtown Edmonton"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is going through some major renovations so there is still quite a bit of debris in the lobby. But the rooms have all been recently renovated with new furnishings and beds so they were very clean. The hotel staff was friendly, efficient and helpful. The beds were really comfortable. I would stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Lynne, thank you for gifting us with a wonderful 4 star review. We are delighted that you enjoyed your stay with us and that your room was to your liking. Thank you for acknowledging our award winning staff, as they are just one of the many reasons that make our hotel special. You will happy to hear that our renovations are going well and the guest rooms are almost complete. If you are ever in Edmonton in the future and are in need of a place to stay, we welcome you to stay with us again. Until then, thank you for staying with us at the Holiday Inn Express Downtown Edmonton.
2 night romance trip Nov 14, 2014
Lynne
CA
4.0 / 5Excellent
"Great place to stay!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
my girlfriend and I stayed there while we went to a concert. Hotel was clean, rooms were nice, clean and quiet. The beds are comfortable. Staff was friendly. Would definitely recommend it to others.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Corey, thank you for your kind words and for gifting us with a wonderful 4 star review. Thank you for acknowledging our clean rooms and our award winning staff, as well as the intent to recommend our hotel to others. We are truly glad that your enjoyed your stay. If you're ever back in Edmonton for another romantic occasion, we welcome you to stay with us again. Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay.
1 night romance trip Nov 15, 2014
Corey
CA
4.0 / 5Excellent
"good location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
comfortable and nice experience. breakfast is good. room is very nice.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Thank you for staying with us. We look forward to you returning when our new breakfast room is done.
Other trip Nov 20, 2014
A Traveler
CA
3.0 / 5Good
"convenient to downtown activities"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We found the room spacious and adequate. Elevators were a little difficult to operate with the cards. Sofa couch was in dis-repair and uncomfortable. Make up mirrors great addition. Fridge missing from room. Room Doors closing were very loud from neighbors rooms.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Thank you for taking the time to review our hotel and for proving us your valuable feedback. We sincerely apologize for not having a fridge in your room, but in the future all our rooms will be equipped with a fridge and a microwave. We do have alternative lots in the case our main lot does get filled. Our renovations are scheduled to be completed in late Dec, early Jan and we wish to invite you back to stay with us, after our renovations, so that you may experience our improved hotel. Thanks again for choosing our hotel for your stay.
Other trip Nov 20, 2014
Ed
CA
2.0 / 5Fair
"Decent Hotel, Terrible Service"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room wise it's what you'd expect from an express Holiday Inn - comfortable beds and pillows, simple and clean room, great location close to the downtown core. Split between 4 people, the cost of the room was average compared to the surrounding area. We had an issue with the customer service of the hotel staff. We drove from Vancouver to Edmonton overnight and arrived around 8am: we knew we were too early for check-in but politely asked the desk staff if there was any way we could get into a room earlier, as we were exhausted. Bluntly and without offering us anything, we were told to come back at 3pm. We managed to fill our time until 2pm, and tried our luck a second time - this time there was a second staff who tried to help us, and was rudely cut off by the initial woman who told us there was not a single room available for an even slightly earlier check in. We weren't given any explanations, any consolation at all (even an offered cup of coffee would have been nice) and were checked in at 3pm on the dot. For this reason I would not stay at this hotel again, and would not recommend it to family or friends.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Sebastien: thank you for taking the time to review our hotel and for providing your valuable feedback. We apologize that we were not able to provide an early check-in for you during your stay with us. Our check-out time is 12 noon, and depending on the activity from the night before, we may not have been able to accomodate you if we were sold out. In the future however, I recommend requesting an early check-in ahead of time so that we may be better prepared for your arrival; however, please note that early check-ins will be honored on a best effort basis as avilablity will depend on the activity from the night before. Your feedback was forwaded to the respective department and re-training is in consideration for the staff whom you dealt with. If you're ever in the Edmonton area again, we invite you to return to our hotel, especially after our renovations are complete (late Nov/ early Dec), so you may experience our improved facility. Until then, thank you for choosing our hotel for your stay.
2 night trip with friends Oct 10, 2014
Sebastien
CA
4.0 / 5Excellent
"nice hotel & friendly staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff were friendly there. When the receptionist knew that I needed to get prepared for my exams, she arranged the room without neighbours. That was so thoughtful!
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveller: thank you for taking the time to provide feedback regarding our hotel and for gifting us with a 4 star review. Thank you for acknowledging our award winning Front Desk Staff as they certainly do try their best to anticipate/meet every guest's requests so that each may have a satisfactory stay. When you have a moment, please contact Michelle, Front Office Supervisor, to advise which Front Desk Agent checked-you in. By doing so, we wish to personally thank and acknowledge the good work to the agent whom checked you in. If you are ever back in Edmonton, we wish to invite you back for another great stay. Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton.
Other trip Oct 20, 2014
A Traveler
CA
3.0 / 5Good
"it was ok"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nicer rooms for same price available elsewhere. Under construction which isn't a big deal but rooms were old except minor updating.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
CA
1.0 / 5Poor
"Under construction and gross"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
I wouldn't stay here if the room was free and renovations were done, it's an awful facility with a parking lot suited only for motorcycles and smart cars
Genuine Expedia guest review
Other trip Oct 20, 2014
tyler
CA
3.0 / 5Good
"Under renovation - no pool or hot tub access"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
Could hvave mentioned that there was no pool or hot tub access before booking - hotel expensive and had to pay or parking on top of that
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveller; Thank you for taking the time to review our hotel and for proving us your valuable feedback. We sincerely apologize for the Pool not working during your time with us. The status of our pool was an unexpected maintenance issue, and has been addressed and is up and running. Our renovations are scheduled to be completed in late Nov, early Dec and we wish to invite you back to stay with us, after our renovations, so that you may experience our improved hotel. Thanks again for choosing our hotel for your stay.
Other trip Oct 20, 2014
A Traveler
CA
3.0 / 5Good
"Good hotel close to shaw"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Good room but only one elevator worked so we ended up taking the stairs from the 4th floor
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Raver, thank you for taking the time to review our hotel and for proving us your valuable feedback. We sincerely apologize for the elevator not working in perfect order during your time with us. The status of our elevators are logged everytime there is a maitennace issue, and these statuses are forwarded off to the necessary departments for review. We however wish to thank you for acknowleding the state of our rooms. We are glad to hear that our room met your expectations. Our renovations are scheduled to be completed in late Nov, early Dec and we wish to invite you back to stay with us, after our renovations, so that you may experience our improved hotel. Thanks again for choosing our hotel for your stay.
Other trip Oct 19, 2014
raver
CA
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    3.0
Free wi-fi is NOT good. Breakfast was, however. Room was very nice BUT renovations make it NOT nice outside... so did noisy neighbors.
Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveller: thank you for taking the time to review our hotel and for providing us with your valuable feedback during your stay with us. We apologize that our WIFI was not up to your standards while staying with us . Consideration for updated WIFI technology is in place (fiber optics) and is expected to be up and running sometime in the new year. We hope this will provide better WIFI service to all our guests. Thank you for acknowledging our rooms and our breakfast, as our breakfast is one our highlights. If you are ever in the Edmonton area again, we invite you to return to our hotel after the renovations are complete (late Nov/early Dec), so that you may experience our updated and fresh look.
1 night trip Oct 3, 2014
A Traveler
CA
3.0 / 5Good
"Decent hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Undergoimg renovations so my room was brand new burnt would have been nice to know about the $11 per night parking charge before I booked it
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveler: thank you reviewing our hotel during your stay with us. We are glad that you had a taste of some of our improvements thus far and hope that enjoyed the renovated furniture in your guest room. We apologize that you were unaware of the parking fee at the time of your booking; however, if you had reviewed the section "About the Hotel" or a section of similar intent, on the reservation website, you would have noticed the $11 parking fee and other amenities at our location. In spite of, we wish to thank you for choosing our hotel for your stay and if you are ever in the Edmonton area again, we wish to invite you to return after our renovations are complete (late Nov/early Dec), so that you may experience our new and improved hotel.
Other trip Oct 7, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, hotel was under some renovations but didn't interrupt out stay. Close to LRT stations, shops, restaurant, busses, parking was cheap. I would definitely stay there again.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Mary, thank for gifting us with a lovely 5 star review and for your kind words regarding your stay with us. Thank you for acknowledging our renovations and for listing out valuable points about the Holiday Inn Express Downtown Edmonton. We are glad that our location was to your complete satisfaction, and that we had fit in well with your plans. It sounds like we can expect to see you again, if you're ever in the Edmonton area again. Thanks again for your kind feedback and for choosing the Holiday Inn Express Downtown Edmonton. Until next time...
Other trip Oct 6, 2014
Mary
CA
4.0 / 5Excellent
"Under Renovation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The lobby and main floor of this hotel were under renovation when we stayed there so we could not see the finished product, although from what we saw, it will modernize the look a lot. I didn't see any sign that the rooms or hallways were being re-done. They are okay but average. Overall the room was very clean and it had new carpet. The mattress on our king bed was very good. The gym, which I like to use, was okay but the elliptical stepper and bike were not very good quality. I don't know about the treadmills as I didn't use them. Free weights (dumbells) are good. Breakfast is included. It was reasonable and the staff were very nice. Check in and out is very quick. AC made some sound, but not enough to trouble me, and the temperature control was very good ... better than many hotels. Parking is in an impark lot next door at $11.00 for the day, paid through the hotel. Overall, considering the reasonable price, the hotel is a good place to stay if you are mostly in the room for the evening but if you are seeking luxury this is not the location.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Rick: thank you for your your valuable feedback and for gifting us with 4 stars. Thank you for acknowleding our award winning staff, our breakfast and and our ongoing efforts to update the hotel. You will be happy to hear that the wallaper in the hallways and cooridors are currently being undetaken for their makeover and we are excited to see the finished product. We have taken note of the gym equipment and measures are now in place to ensure that our equipment is kept in good quality with regular maitenance and check-ups. When our renovations are completed (sometime late Nov, early Dec), we wish to welcome you to return, so you may see our improved facility Until then, thank you for choosing the Holiday Inn Express Downtown Edmonton for your stay.
Other trip Oct 6, 2014
Rick
CA
2.0 / 5Fair
"Under renovations don't go there"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was under renovations, no indication of this when booked. I arrived to be told that they could not honour my reservation even though I had already paid. In the end my reservation was honoured. Staff was freindly, room was renovated and clean
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
CA
3.0 / 5Good
"Good location and an OK budget hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The good thing about this hotel is that it is in a very good downtown location within a reasonable price range... The rooms are nice and have cozy little balcony facing the street (but still nice)... Otherwise, it was a bit disappointing - the hotel is undergoing renovation and constructions, so it wasn't very comfortable. The breakfast was ... well it was bad... Overall, considering the price and location it is still a viable option.
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Kosta, thank you for taking the time to review our hotel and for acknowledging valuable points about our hotel (location and price range, cosiness of the rooms). We apologize that we were under renovations during your stay with us; we certainly would have preferred you to experience our hotel at a more quiet time for your comfort. If you are ever in the Edmonton area once again; however, we wish to invite you to stay with us again after our renovations are complete (late Nov/early Dec), so that you may experience our newly improved look. Until then, thank you for your valuable comments, we hope to see you soon.
Other trip Sep 30, 2014
Kosta
CA
5.0 / 5Outstanding
"nice downtown hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
decent b'fast, central location, clean, balcony is great!
Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown
Dear Traveler, thank you for gifting us with your wonderful 5 star review and for expressing your likes and dislikes of our hotel. We are glad that overall, we met your expectations and that our location was fitting with your schedule. However, we apologize that our fitness centre did not meet your needs. Expansion of our gym is under consideration as your comment was forwarded to the appropriate department. If you're ever back in the Edmonton area, we wish to invite you stay with us again; however, until then, thanks again for staying with us at the Holiday Inn Express Downtown Edmonton.
Other trip Sep 27, 2014
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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