"All around good"
Comfortable hotel and convenient location. Some things in the rooms are starting to wear. Toilet was leaking, but maintenance came within 15min. and fixed it right away. Breakfast is overall good... would like more fruit, i.e. more than bananas every day. Mostly gluten and sugar options like cinnamon buns; pancakes; bread; etc. Scrambled eggs taste […] like they are from a bag.. also have bacon, ham, and cheese omelette. For a non dairy, non gluten person that left packaged oatmeal and banana otherwise you may love breakfast. Staff are friendly and helpful and I'd recommend the hotel. Read moreGenuine Hotels.com guest review
"Great place to stay."
Great place to stay. Staff friendly, clean, accommodating, comfortable beds. Fixed leaking toilet immediately.Genuine Hotels.com guest review
"Nice and convenience"
Nice and clean hotel. A bit pricy though.Genuine Hotels.com guest review
"Staff was good. Facilities... not so much"
Staff was friendly and helpful. One elevator was broken, the other being shared by guests as well as housekeeping staff to transport their large carts of linens. The elevator and hallways had an unpleasant, chemical odor (I'm assuming from cleaning supplies). The odor was less powerful within my room. The room was clean and servicable, but rather […] rundown, particulary the bathroom. I'm pretty tolerant, so this was fine for a one-night stay for myself while on business. My wife wouldn't have wanted to stay here, and I likely would not recommend it for others based on the overall facilities and ambience. Read moreGenuine Expedia guest review
The hotel was fine. The rooms were clean enough. The service wasn't great. It took half an hour to check in because they didn't have the room I reserved 2 weeks in advance ready. And then they offered a room with a fridge which we said we wanted and then gave us one without. Not sure if we will stay there again.Genuine Hotels.com guest review
While we were checking in. The service was too slow it took us almost 1 hour standing in line because 2 blond girls were chit chatting with the customer not minding the long line up at the back waiting for them to get finish. It is annoying because we were tired from traveling to think that we still have to stand and wait for 1 hour to stand:(Genuine Hotels.com guest review
Location is awesome, room was OK, breakfast was really awefulGenuine Hotels.com guest review
"great location for downtown."
The continental breakfast was the best that I have had yet, it was a full breakfast. room was comfortable and clean and staff was amazing, we asked if we could buy microwavable popcorn for the microwave and they gave us 2 free bags and 2 bottles of water(WOW).Genuine Hotels.com guest review
Very nice stay. Nice stay. Not a fan on the parking fee, but nice overallGenuine Expedia guest review
"Close to everywhere I needed to go"
Hotel was very juice and close to Red Arrow drop off. Made it easy to access the huskiness I needed to make it to on foot. Lots of great restaurants and shops in the vicinity. Love the downtown Sobey's.Genuine Hotels.com guest review
Staff were friendly and helpful. They greet me by name every time and always ask about my day. The heat was a bit overwhelming, though, and I couldn't adjust it appropriately.Genuine Hotels.com guest review
"Pet friendly? Not so much..."
My husband and I choose this hotel specifically because of the pet friendly status. We had nothing but problems the second we walked through the door with our 6 month old dog. We were told that it's unacceptable to leave our dog in her crate while we attended the hockey game. I ended up having to miss the game. Everytime I walked past the front desk […] to bring my dog outside, the supervisor at the front desk gave me dirty looks. I did not feel very comfortable staying at this hotel and I surely would not recommend anybody travelling with a pet to stay here. Read moreGenuine Expedia guest review
"Not worth the free breakfast..."
My family often stays at Holiday Inn Express for the kids sporting events and such because the convenience of the free breakfast. We've found them to be great family friendly places to stay. But the location in downtown Edmonton is a bit rough...not a place I'd bring my family. More of the Hangover-ish...bachelor party gone wrong...a murder, a drug […] deal or both may have happen in this room kind of vibe...which was fine for a weekend with da' boys. Read moreGenuine Expedia guest review
"Friendly Staff super hot rooms."
Hotel staff were great, heating is messed up. Way too hot can't even use the ac in the spring. Parking was a nightmare, if you don't own a smart car you won't fit very well. Beds were kind of wore out, hotel was in decent shape and we'll maintained. They have an excelent breakfast.Genuine Hotels.com guest review
"Central Hotel Great for Business or Pleasure"
We booked into the hotel with no problems at all. The rooms were clean, and the staff was very friendly. The hotel is located downtown, and allows easy access to the west end or south side of Edmonton.Genuine Expedia guest review
"In downtown Edmonton."
It was a very nice stay. The beds and pillows were very comfortable, the room was clean. He nice wine and cheese party upstairs was really nice.Genuine Expedia guest review
"close to many downtown venues"
room was comfortabe and clean. Breakfast was good and food was hot.Genuine Expedia guest review
Our experience started out terrible! We booked a room with 2 queen beds, and got a room with 1 queen! We were told it was free parking and we had to pay $11 a night! Hotel staff knocked on our door at 8am woke us up and asked if we checked out. Over miserable experienceGenuine Expedia guest review
Staff very friendly. Surprised at room size & location of 'kitchenette' upon arrival. I was expecting a larger sized room for the price I paid! I certainly did NOT expect to find fridge, microwave, coffee & ice bucket IN THE BATHROOM! Certainly NOT IMPRESSED! Management's poor attempt to appease my unhappiness was unsatisfactory at best!Genuine Expedia guest review
It was your basic downtown hotel. Nothing fancy whatsoever. Definitely a pricey hotel for what you get. Take full advantage of the free breakfast to make back a bit of your money. Overall, I'd stay again if its a quick stay and other hotels are booked. Too pricey for what you get.Genuine Expedia guest review
"Downtown Hotel same block as the subway."
Room was hot but they offered a fan. Nice reception with manager on WednesdayGenuine Expedia guest review
This is a nice hotel and a good location. Close to LRT. But warning......this hotel will charge you extra for parking!!!!!!!Genuine Expedia guest review
"Great View! Very friendly staff"
Our room was perched overlooking 104th St downtown facing North. Beautiful view, you could see MacEwan from our window. Really clean, friendly staff, they had a pool and steam room and workout facilities. Not a full gym but enough to get a sweat on. Will stay there again absolutely.Genuine Hotels.com guest review
"Fix the heating system!"
We stayed at this hotel 23 dec 2013 for one night, with my husband and son. The entry was beautiful, staff were nice. Check in was lengthy as they sign you up for reward points. Room was clean, bed comfy. However, it was a horrible night. The room was so hot and dry that nobody slept. There was a sign on the wall stating that the AC only worked in summer […] months. I adjusted the temperature on the thermometer, and it made no difference. We called the front desk to inquire about the heat and they said nothing could be done. We requested a humidifier for the room, and none were available. We were offered two bottles of water. We ended up "sleeping" with the balcony door open, which was largely uncomfortable as we were on a lower floor. Nobody slept, which made for a terrible drive home the next day. I will not stay again. Read moreGenuine Expedia guest review
Rooms where clean, beds were super comfy...a bit of a pain in the butt to get to if you are not accustomed to driving in the city. Parking in limitedGenuine Hotels.com guest review
First room....no hot water....second room....heat would not shut off, had to sleep with balcony door open in -25c winter storm.....Hotel is showing its age, but overall a decent stay.Genuine Hotels.com guest review
We booked this hotel because we stayed at 4 other Expresses this year and our expectations were always surpassed. With the poor treatment we received here, I doubt we will stay at another ever again.Genuine Hotels.com guest review
The hotel staff was so nice and a pleasure to communicate with. Everyone from guest services to the cleaning staff were all wonderful. I'd stay here again.Genuine Hotels.com guest review
Nice hot pool and tub. Spacious rooms. Breakfast was very good. Nice to have a balcony.Genuine Expedia guest review
It was fine for a one night stay. Close to LRT. (In town to see NHL hockey game) Beds were very comfortable. Breakfast was awesome.Would stay again if visiting Rexall Place again.Genuine Hotels.com guest review
The hotel and staff were very nice, however the bed was badly worn and dipped in the middle when you got in, Otherwise it was as expected.Genuine Expedia guest review
Booked room 4 months in advance because such a large family was told when booking that we would be accommodated but when we got there told us they couldn't accommodate us with a cot but could upgrade us at our expense. then to find no fridge or microwave in roomGenuine Hotels.com guest review
"Wouldn't go back"
Was not happy with my stay here. I booked a king suite executive and was told there was a jacuzzi which there wasn't. The room was no different than a normal room and I was told I would get bonus points as a member which I didn't get. Overall, I wouldnt stay at this hotel again.Genuine Expedia guest review
Nice complimentary Breakfast!Genuine Hotels.com guest review
Great breakfast very friendly staff.Genuine Hotels.com guest review
Decent hotel for the price. Good rate for parking ($10/night). Excellent complimentary breakfast. Typical Holiday Inn decor, not bad at all. Nice (small) pool and gym.Genuine Expedia guest review
The staff is so wonderful and friendly! The room was very clean. The breakfast is awesome! Very quite hotel. Can't hear people in the next rooms or outside. We had a wonderful stay and will be back anytime we need to go to the city!Genuine Expedia guest review
"Typical Holiday Inn comfy"
I had stayed in so many other Holiday inns before, definitely this is not the best. But these guys are always better than other similar priced hotelsGenuine Expedia guest review
Good hotel. Good pool. Good breakfast. I need more characters.........Genuine Expedia guest review
Would stay here again if needed a hotel in downtown EdmontonGenuine Hotels.com guest review
Thin walls, you can hear the people next to you. Small hot tub. Breakfast doesn't start until 7am. Overall nice place and good stay.Genuine Hotels.com guest review
clean and quiet.great breakfast. front desk very helpful... but lacking adequate parking.Genuine Expedia guest review
Great place to stay. The front desk staff were excellent and answered all of our questions. They were very helpful and friendly.Genuine Expedia guest review
"Needs a little work"
I had a good stay at this hotel as i have in the past. However, some of the finishes on the building are starting to show wear and tear .. such things as the top of the night stand is worn, shower curtain rod screws are coming loose. There was nothing that was entirely bad, but could use a little work to bump up the star rating a little.Genuine Hotels.com guest review
"For one night, it's ok"
The breakfast was really light, just regular pancakes, fruits and eggs ... so if you are starving or wish to have something a little bit fuller ... go to the 7/11 by the hotel. The room was ok - the only thing that kind of out stand was the bathroom, wider than usual.Genuine Expedia guest review
"Get what you pay for"
Nice place. Enjoyed the included breakfas.Genuine Hotels.com guest review
"Edmonton business trip"
Staff were very friendly, courteous and extremely helpful The hotel is close to everything and easy to find from the airportGenuine Expedia guest review
Wireless internet was painfully slow and not working at times. HVAC doesn't seem to work properly in rooms, hard to find a consistent temperature. Staff was friendlyGenuine Hotels.com guest review
"Broken AC but great service"
Unfortunately the AC was broken on the long weekend and it was bloody hot. Luckily the nights are cool and with the balcony doors open it was manageable. The service and attitude of the people working there is exceptional as usual. They are very friendly and as helpful as they can be. Will go back again.Genuine Hotels.com guest review
The hotel was very hot. The air conditioning wasn't working. Considering it was +29 degrees this was unbearable. My girlfriend and I had to sit outside most of the night. Get the air conditioning fixed and the hotel would have been rated way better. The room was sort of cleaned but could have been better. Jacuzzi tub..the one control was not moving […] properly. Read moreGenuine Expedia guest review
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