"close to many downtown venues"
room was comfortabe and clean. Breakfast was good and food was hot.Genuine Expedia guest review
Our experience started out terrible! We booked a room with 2 queen beds, and got a room with 1 queen! We were told it was free parking and we had to pay $11 a night! Hotel staff knocked on our door at 8am woke us up and asked if we checked out. Over miserable experienceGenuine Expedia guest review
Staff very friendly. Surprised at room size & location of 'kitchenette' upon arrival. I was expecting a larger sized room for the price I paid! I certainly did NOT expect to find fridge, microwave, coffee & ice bucket IN THE BATHROOM! Certainly NOT IMPRESSED! Management's poor attempt to appease my unhappiness was unsatisfactory at best!Genuine Expedia guest review
It was your basic downtown hotel. Nothing fancy whatsoever. Definitely a pricey hotel for what you get. Take full advantage of the free breakfast to make back a bit of your money. Overall, I'd stay again if its a quick stay and other hotels are booked. Too pricey for what you get.Genuine Expedia guest review
"Downtown Hotel same block as the subway."
Room was hot but they offered a fan. Nice reception with manager on WednesdayGenuine Expedia guest review
This is a nice hotel and a good location. Close to LRT. But warning......this hotel will charge you extra for parking!!!!!!!Genuine Expedia guest review
"Great View! Very friendly staff"
Our room was perched overlooking 104th St downtown facing North. Beautiful view, you could see MacEwan from our window. Really clean, friendly staff, they had a pool and steam room and workout facilities. Not a full gym but enough to get a sweat on. Will stay there again absolutely.Genuine Hotels.com guest review
"Fix the heating system!"
We stayed at this hotel 23 dec 2013 for one night, with my husband and son. The entry was beautiful, staff were nice. Check in was lengthy as they sign you up for reward points. Room was clean, bed comfy. However, it was a horrible night. The room was so hot and dry that nobody slept. There was a sign on the wall stating that the AC only worked in summer […] months. I adjusted the temperature on the thermometer, and it made no difference. We called the front desk to inquire about the heat and they said nothing could be done. We requested a humidifier for the room, and none were available. We were offered two bottles of water. We ended up "sleeping" with the balcony door open, which was largely uncomfortable as we were on a lower floor. Nobody slept, which made for a terrible drive home the next day. I will not stay again. Read moreGenuine Expedia guest review
Rooms where clean, beds were super comfy...a bit of a pain in the butt to get to if you are not accustomed to driving in the city. Parking in limitedGenuine Hotels.com guest review
First room....no hot water....second room....heat would not shut off, had to sleep with balcony door open in -25c winter storm.....Hotel is showing its age, but overall a decent stay.Genuine Hotels.com guest review
We booked this hotel because we stayed at 4 other Expresses this year and our expectations were always surpassed. With the poor treatment we received here, I doubt we will stay at another ever again.Genuine Hotels.com guest review
The hotel staff was so nice and a pleasure to communicate with. Everyone from guest services to the cleaning staff were all wonderful. I'd stay here again.Genuine Hotels.com guest review
Nice hot pool and tub. Spacious rooms. Breakfast was very good. Nice to have a balcony.Genuine Expedia guest review
It was fine for a one night stay. Close to LRT. (In town to see NHL hockey game) Beds were very comfortable. Breakfast was awesome.Would stay again if visiting Rexall Place again.Genuine Hotels.com guest review
The hotel and staff were very nice, however the bed was badly worn and dipped in the middle when you got in, Otherwise it was as expected.Genuine Expedia guest review
Booked room 4 months in advance because such a large family was told when booking that we would be accommodated but when we got there told us they couldn't accommodate us with a cot but could upgrade us at our expense. then to find no fridge or microwave in roomGenuine Hotels.com guest review
"Wouldn't go back"
Was not happy with my stay here. I booked a king suite executive and was told there was a jacuzzi which there wasn't. The room was no different than a normal room and I was told I would get bonus points as a member which I didn't get. Overall, I wouldnt stay at this hotel again.Genuine Expedia guest review
Nice complimentary Breakfast!Genuine Hotels.com guest review
Great breakfast very friendly staff.Genuine Hotels.com guest review
Decent hotel for the price. Good rate for parking ($10/night). Excellent complimentary breakfast. Typical Holiday Inn decor, not bad at all. Nice (small) pool and gym.Genuine Expedia guest review
The staff is so wonderful and friendly! The room was very clean. The breakfast is awesome! Very quite hotel. Can't hear people in the next rooms or outside. We had a wonderful stay and will be back anytime we need to go to the city!Genuine Expedia guest review
"Typical Holiday Inn comfy"
I had stayed in so many other Holiday inns before, definitely this is not the best. But these guys are always better than other similar priced hotelsGenuine Expedia guest review
Good hotel. Good pool. Good breakfast. I need more characters.........Genuine Expedia guest review
Would stay here again if needed a hotel in downtown EdmontonGenuine Hotels.com guest review
Thin walls, you can hear the people next to you. Small hot tub. Breakfast doesn't start until 7am. Overall nice place and good stay.Genuine Hotels.com guest review
clean and quiet.great breakfast. front desk very helpful... but lacking adequate parking.Genuine Expedia guest review
Great place to stay. The front desk staff were excellent and answered all of our questions. They were very helpful and friendly.Genuine Expedia guest review
"Needs a little work"
I had a good stay at this hotel as i have in the past. However, some of the finishes on the building are starting to show wear and tear .. such things as the top of the night stand is worn, shower curtain rod screws are coming loose. There was nothing that was entirely bad, but could use a little work to bump up the star rating a little.Genuine Hotels.com guest review
"For one night, it's ok"
The breakfast was really light, just regular pancakes, fruits and eggs ... so if you are starving or wish to have something a little bit fuller ... go to the 7/11 by the hotel. The room was ok - the only thing that kind of out stand was the bathroom, wider than usual.Genuine Expedia guest review
"Get what you pay for"
Nice place. Enjoyed the included breakfas.Genuine Hotels.com guest review
"Edmonton business trip"
Staff were very friendly, courteous and extremely helpful The hotel is close to everything and easy to find from the airportGenuine Expedia guest review
Wireless internet was painfully slow and not working at times. HVAC doesn't seem to work properly in rooms, hard to find a consistent temperature. Staff was friendlyGenuine Hotels.com guest review
"Broken AC but great service"
Unfortunately the AC was broken on the long weekend and it was bloody hot. Luckily the nights are cool and with the balcony doors open it was manageable. The service and attitude of the people working there is exceptional as usual. They are very friendly and as helpful as they can be. Will go back again.Genuine Hotels.com guest review
The hotel was very hot. The air conditioning wasn't working. Considering it was +29 degrees this was unbearable. My girlfriend and I had to sit outside most of the night. Get the air conditioning fixed and the hotel would have been rated way better. The room was sort of cleaned but could have been better. Jacuzzi tub..the one control was not moving […] properly. Read moreGenuine Expedia guest review
"Placements when requesting room."
Although I asked for a quiet room (away from elevators) and was put in the very farthest room, it also happened to be the floor that had the pool and exercise equipment, so there was lots of running in the hallways. I was placed in a corner room in line with two streets intersecting. Next time, I'll request above the second floor and away from the […] intersection. Read moreGenuine Expedia guest review
"Not bad. .. I'd stay again"
The hotel is very nicely located. The staff were very good. The front desk tries to offset good check in service. Additionally the staff and management are all very friendly (except one named Justin, he doesn't say hi or acknowledge you like the others). The beds really need to be replaced. The are way past their life span. The men's sauna was down […] and the changerooms needed cleaning. A decent complimentary breakfast starts the day with an attentive lady who ensures everything is stocked up. This is a superior choice to the dreadful place across the street. Read moreGenuine Expedia guest review
"Good Night Sleep"
The bed was comfotrtableGenuine Hotels.com guest review
Good hotel - close to facility for meet attendance.Genuine Expedia guest review
"Good place for youth group stay"
3 adults and 10 youth stayed at this hotel while we attended a youth conference in Edmonton. The staff were friendly and professional, even with the possibility of having 10 rowdy youth running around (which they didn't do). :) The included breakfast was adequately stocked - definitely not gormet, but decent enough. It was eat more convenient to eat […] at the hotel than truck 10 youth around to find a breakfast restaurant. The rooms were clean and the beds were very comfortable. The pool was also used during our stay - no complaints! Read moreGenuine Expedia guest review
The room was clean but the air conditioning don't work right. About 25 degree's in room.Genuine Hotels.com guest review
"Not a great value for the money."
Clearly an older construction that needs a few more dollars to make this place better for the rates they charge. Breakfast just OK. Hot foods should be warm for more than 30 seconds. Variety was OK. One huge positive is their staff at the reception. Very helpfull and pleasant. I didn't like the "open access" to their hotel parking. Not too secure. At […] $10 bucks a day one should expect better security. Rate just OK overall. Read moreGenuine Expedia guest review
"Neither here nor there."
This was a decent hotel, but really nothing fancy. It felt really out of date and a little unrefined, but overall it was clean and the free breakfast was a bonus.Genuine Expedia guest review
Clean, comfortable and pleasant. A little slow on check in.Genuine Hotels.com guest review
"Parking was an issue"
Pool was great & hot tub. Breakfast was excellent. Parking was an issue. Not much parking and had to park a block down the street.Genuine Expedia guest review
It was nice Great location Very clean. Would recommend it to my friendsGenuine Hotels.com guest review
The bed was extremely uncomfortable. Breakfast was not that great.Genuine Expedia guest review
really the only dislike with the hotel is the staff it wasn't to friendly and not very knowledgeable. hard to stay again in this hotel.Genuine Hotels.com guest review
Good location in downtown Edmonton. They have 2 above ground parking lots, which was perfect for us since we have a large truck. It costs $10 dollars a night for parking. We had to park in the "over flow" parking lot just across the street from the hotel, it didn't have a fence or video surveillance, but they have a staff member check the parking lot […] hourly. Rooms were nice and clean. Our only issue was trying to rent a movie off the tv menu-it wasn't working. We called the front desk to see if there was anything they could do, they said they had been having this issue with some TVs and offered to waive our parking fee instead. My only other complaint was that breakfast ended at 10 am, I think it should be extended to 11 am. We came down at about 10:20 and everything had been put away, a couple other guests had missed out as well. I'm sure there are lots of guests who are on leisure trips who want to sleep in a bit, so it'd be much better to have a later breakfast. Other than that our stay was very nice. Read moreGenuine Hotels.com guest review
For the price it was ok. Good location, parking was a challenge.Genuine Expedia guest review
"The perfect place for a short stop-over"
Its location in downtown is awesome and it doesn't take too long to get anywhere (not considering bad traffic). The place is well maintained with great and helpful staff. I prefer it for its breakfast option that is included. Its not much (in variety - fruits, eggs, bacon, bread, cereal, pancakes) but its better than stepping out in the morning looking […] for something to eat. It even has a small swimming pool and jacuzzi. Useful after a tiring day. Go there every time. I don't even bother with the other places compared to the value and quality it offers. Read moreGenuine Hotels.com guest review
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