Great hotel, awesome service. Would definitely stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi verified traveller, thank you for gifting us a 4 star review, and for taking the time to provide us with your wonderful comments. Thank you for acknowledging our award winning staff and for recommending us for your future stays. We look forward to seeing you again. Thanks again for choosing the Holiday Inn Express Edmonton Downtown.
The room was nice and the hotel was in a good location. For some reason during my 3 night stay my room was only made up once. Also the walks are very thin so I could hear everything going on in the rooms beside me. Very annoying and hard to sleep with a loud TV next door.Genuine Hotels.com guest review
Overall, the hotel was a good choice. The rooms were clean, the price was reasonable. Although I must say, I have NEVER had to pay parking for any other hotel stay. I believe parking should be included in the price of the roomGenuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi, thank you for taking the time to review our hotel and providing your feedback regarding your stay with us. Thank you for acknowledging the cleanliness of our rooms. Since we are in the Downtown core, unfortunately parking is only available for a fee. However, to receive more value out of you stay, I recommend that you book one of our packages (eg. bed & parking package) whereby parking would be included with your room rate, and would alleviate you from having a separate parking fee. Thanks again for your comments and we look forward to seeing you again if you're ever back in Edmonton.
"Good stay but needs better parking"
Needs better parking options and may be better amenities like coffee shops or something..Genuine Hotels.com guest review
Only thing to say against was the 8th floor vending machine was not working, otherwise all was fine.Genuine Hotels.com guest review
Response by Holiday Inn Express Edmonton Downtown Hi Jamie, thank you for your 4 star gift. We apologize that the 8th floor vending machine was out of commission during your stay with us. As a result of your comment, we have since looked into the situation, and I am happy to report that the machine is now back in order. The next time you're in Edmonton, we hope to see you again. Thanks again for your feedback.
"Had what we needed"
The location was great for our trip. Hotel was clean, staff accommodated us well, and breakfast was hot!Genuine Expedia guest review
Response by Holiday Inn Express Edmonton Downtown Hi, thank you for gifting us with a 4 star review and for acknowledging our award winning staff. We take great pleasure in offering a wonderful deluxe breakfast which includes both hot and cold items. We are glad that our location worked well for your trip and look forward to welcoming you back, the next time you're in Edmonton.
"Nice hotel. Perfect located good area of downtown"
Near a major bus stop, also the subway, supermarkets, restaurants, everything you need. The hotel is nice and perfect.Genuine Expedia guest review
Close to down town Edmonton and near of every facilitiesGenuine Expedia guest review
"Nice. Clean. Good breakfast."
Overall very good stay. Our room was above a bus stop so was loud at times, but that's a part of staying downtown. Very clean. Staff was nice.Genuine Expedia guest review
Late check in for us and welcomed by a friendly face. We were in Edmonton for a swim meet at the Commonwealth pool. We had an early start, and required to be out of our hotel, with swimmers at 7 am. We went down for breakfast at 6.40 am and explained this to the gentleman setting up breakfast, and he promptly turned on the lights and immediately began […] bringing out the hot trays, so the kids could eat. Great service. Thank you so much. Read moreGenuine Expedia guest review
"Simple, clean accommodations for an impromptu stay"
Decided to do a last minute getaway to Edmonton and chose the Holiday Inn Express based on previous experience. An overall great stay except that the pool was under renovation (not faulting the hotel for this) and our room's thermostat, although adjustable, never brought the temperature down to a comfortable sleeping level (there was a note above the […] controls stating the A/C would only be activated in the summer months...we could have complained but didn't). Room was otherwise fine, the hotel was very quiet through the night and the simple buffet breakfast was more than adequate. Read moreGenuine Expedia guest review
"Right in the dawn town"
Very quite and comfy to rest, nice breakfast and cheap parking fee.Genuine Expedia guest review
"Close to everywhere I needed to go"
Hotel was very juice and close to Red Arrow drop off. Made it easy to access the huskiness I needed to make it to on foot. Lots of great restaurants and shops in the vicinity. Love the downtown Sobey's.Genuine Hotels.com guest review
Staff were friendly and helpful. They greet me by name every time and always ask about my day. The heat was a bit overwhelming, though, and I couldn't adjust it appropriately.Genuine Hotels.com guest review
"A nice hotel...near downtown area"
Its was great...all the staff are nice..the room was so clean..the breakfast is yummy..:)..Genuine Expedia guest review
"Nice near to a lots off restaurant"
Didn't sleep at night, because another room made big noise, but staff were really nice.Genuine Expedia guest review
"Not what we booked"
Second time we have booked a Holiday Inn. Specifically for pool. Second time we have arrived and found not only the pool, but the hotel under renovation. Nothing was done - no discount, and when we asked for refund - can only go through Expedia - plus they offered that we could walk several blocks to another facility. To add pain, we were incorrectly […] billed and were given the bill that should have gone to Expedia - showing that while we paid Expedia, $179, the hotel bill was for $145. We also had to pay parking - very poor show. Nothing could be done by the hotel. So they said. Read moreGenuine Expedia guest review
"Pet friendly? Not so much..."
My husband and I choose this hotel specifically because of the pet friendly status. We had nothing but problems the second we walked through the door with our 6 month old dog. We were told that it's unacceptable to leave our dog in her crate while we attended the hockey game. I ended up having to miss the game. Everytime I walked past the front desk […] to bring my dog outside, the supervisor at the front desk gave me dirty looks. I did not feel very comfortable staying at this hotel and I surely would not recommend anybody travelling with a pet to stay here. Read moreGenuine Expedia guest review
"Not worth the free breakfast..."
My family often stays at Holiday Inn Express for the kids sporting events and such because the convenience of the free breakfast. We've found them to be great family friendly places to stay. But the location in downtown Edmonton is a bit rough...not a place I'd bring my family. More of the Hangover-ish...bachelor party gone wrong...a murder, a drug […] deal or both may have happen in this room kind of vibe...which was fine for a weekend with da' boys. Read moreGenuine Expedia guest review
"Friendly Staff super hot rooms."
Hotel staff were great, heating is messed up. Way too hot can't even use the ac in the spring. Parking was a nightmare, if you don't own a smart car you won't fit very well. Beds were kind of wore out, hotel was in decent shape and we'll maintained. They have an excelent breakfast.Genuine Hotels.com guest review
"Central Hotel Great for Business or Pleasure"
We booked into the hotel with no problems at all. The rooms were clean, and the staff was very friendly. The hotel is located downtown, and allows easy access to the west end or south side of Edmonton.Genuine Expedia guest review
"In downtown Edmonton."
It was a very nice stay. The beds and pillows were very comfortable, the room was clean. He nice wine and cheese party upstairs was really nice.Genuine Expedia guest review
"close to many downtown venues"
room was comfortabe and clean. Breakfast was good and food was hot.Genuine Expedia guest review
Our experience started out terrible! We booked a room with 2 queen beds, and got a room with 1 queen! We were told it was free parking and we had to pay $11 a night! Hotel staff knocked on our door at 8am woke us up and asked if we checked out. Over miserable experienceGenuine Expedia guest review
Staff very friendly. Surprised at room size & location of 'kitchenette' upon arrival. I was expecting a larger sized room for the price I paid! I certainly did NOT expect to find fridge, microwave, coffee & ice bucket IN THE BATHROOM! Certainly NOT IMPRESSED! Management's poor attempt to appease my unhappiness was unsatisfactory at best!Genuine Expedia guest review
It was your basic downtown hotel. Nothing fancy whatsoever. Definitely a pricey hotel for what you get. Take full advantage of the free breakfast to make back a bit of your money. Overall, I'd stay again if its a quick stay and other hotels are booked. Too pricey for what you get.Genuine Expedia guest review
"Downtown Hotel same block as the subway."
Room was hot but they offered a fan. Nice reception with manager on WednesdayGenuine Expedia guest review
This is a nice hotel and a good location. Close to LRT. But warning......this hotel will charge you extra for parking!!!!!!!Genuine Expedia guest review
"Great View! Very friendly staff"
Our room was perched overlooking 104th St downtown facing North. Beautiful view, you could see MacEwan from our window. Really clean, friendly staff, they had a pool and steam room and workout facilities. Not a full gym but enough to get a sweat on. Will stay there again absolutely.Genuine Hotels.com guest review
"Fix the heating system!"
We stayed at this hotel 23 dec 2013 for one night, with my husband and son. The entry was beautiful, staff were nice. Check in was lengthy as they sign you up for reward points. Room was clean, bed comfy. However, it was a horrible night. The room was so hot and dry that nobody slept. There was a sign on the wall stating that the AC only worked in summer […] months. I adjusted the temperature on the thermometer, and it made no difference. We called the front desk to inquire about the heat and they said nothing could be done. We requested a humidifier for the room, and none were available. We were offered two bottles of water. We ended up "sleeping" with the balcony door open, which was largely uncomfortable as we were on a lower floor. Nobody slept, which made for a terrible drive home the next day. I will not stay again. Read moreGenuine Expedia guest review
Rooms where clean, beds were super comfy...a bit of a pain in the butt to get to if you are not accustomed to driving in the city. Parking in limitedGenuine Hotels.com guest review
First room....no hot water....second room....heat would not shut off, had to sleep with balcony door open in -25c winter storm.....Hotel is showing its age, but overall a decent stay.Genuine Hotels.com guest review
We booked this hotel because we stayed at 4 other Expresses this year and our expectations were always surpassed. With the poor treatment we received here, I doubt we will stay at another ever again.Genuine Hotels.com guest review
The hotel staff was so nice and a pleasure to communicate with. Everyone from guest services to the cleaning staff were all wonderful. I'd stay here again.Genuine Hotels.com guest review
Nice hot pool and tub. Spacious rooms. Breakfast was very good. Nice to have a balcony.Genuine Expedia guest review
It was fine for a one night stay. Close to LRT. (In town to see NHL hockey game) Beds were very comfortable. Breakfast was awesome.Would stay again if visiting Rexall Place again.Genuine Hotels.com guest review
The hotel and staff were very nice, however the bed was badly worn and dipped in the middle when you got in, Otherwise it was as expected.Genuine Expedia guest review
Booked room 4 months in advance because such a large family was told when booking that we would be accommodated but when we got there told us they couldn't accommodate us with a cot but could upgrade us at our expense. then to find no fridge or microwave in roomGenuine Hotels.com guest review
"Wouldn't go back"
Was not happy with my stay here. I booked a king suite executive and was told there was a jacuzzi which there wasn't. The room was no different than a normal room and I was told I would get bonus points as a member which I didn't get. Overall, I wouldnt stay at this hotel again.Genuine Expedia guest review
Nice complimentary Breakfast!Genuine Hotels.com guest review
Great breakfast very friendly staff.Genuine Hotels.com guest review
Decent hotel for the price. Good rate for parking ($10/night). Excellent complimentary breakfast. Typical Holiday Inn decor, not bad at all. Nice (small) pool and gym.Genuine Expedia guest review
The staff is so wonderful and friendly! The room was very clean. The breakfast is awesome! Very quite hotel. Can't hear people in the next rooms or outside. We had a wonderful stay and will be back anytime we need to go to the city!Genuine Expedia guest review
"Typical Holiday Inn comfy"
I had stayed in so many other Holiday inns before, definitely this is not the best. But these guys are always better than other similar priced hotelsGenuine Expedia guest review
Good hotel. Good pool. Good breakfast. I need more characters.........Genuine Expedia guest review
Would stay here again if needed a hotel in downtown EdmontonGenuine Hotels.com guest review
Thin walls, you can hear the people next to you. Small hot tub. Breakfast doesn't start until 7am. Overall nice place and good stay.Genuine Hotels.com guest review
clean and quiet.great breakfast. front desk very helpful... but lacking adequate parking.Genuine Expedia guest review
Great place to stay. The front desk staff were excellent and answered all of our questions. They were very helpful and friendly.Genuine Expedia guest review
"Needs a little work"
I had a good stay at this hotel as i have in the past. However, some of the finishes on the building are starting to show wear and tear .. such things as the top of the night stand is worn, shower curtain rod screws are coming loose. There was nothing that was entirely bad, but could use a little work to bump up the star rating a little.Genuine Hotels.com guest review
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