Great place to stay. The front desk staff were excellent and answered all of our questions. They were very helpful and friendly.Genuine Expedia guest review
"Needs a little work"
I had a good stay at this hotel as i have in the past. However, some of the finishes on the building are starting to show wear and tear .. such things as the top of the night stand is worn, shower curtain rod screws are coming loose. There was nothing that was entirely bad, but could use a little work to bump up the star rating a little.Genuine Hotels.com guest review
"For one night, it's ok"
The breakfast was really light, just regular pancakes, fruits and eggs ... so if you are starving or wish to have something a little bit fuller ... go to the 7/11 by the hotel. The room was ok - the only thing that kind of out stand was the bathroom, wider than usual.Genuine Expedia guest review
"Get what you pay for"
Nice place. Enjoyed the included breakfas.Genuine Hotels.com guest review
"Edmonton business trip"
Staff were very friendly, courteous and extremely helpful The hotel is close to everything and easy to find from the airportGenuine Expedia guest review
Wireless internet was painfully slow and not working at times. HVAC doesn't seem to work properly in rooms, hard to find a consistent temperature. Staff was friendlyGenuine Hotels.com guest review
"Broken AC but great service"
Unfortunately the AC was broken on the long weekend and it was bloody hot. Luckily the nights are cool and with the balcony doors open it was manageable. The service and attitude of the people working there is exceptional as usual. They are very friendly and as helpful as they can be. Will go back again.Genuine Hotels.com guest review
The hotel was very hot. The air conditioning wasn't working. Considering it was +29 degrees this was unbearable. My girlfriend and I had to sit outside most of the night. Get the air conditioning fixed and the hotel would have been rated way better. The room was sort of cleaned but could have been better. Jacuzzi tub..the one control was not moving […] properly. Read moreGenuine Expedia guest review
"Placements when requesting room."
Although I asked for a quiet room (away from elevators) and was put in the very farthest room, it also happened to be the floor that had the pool and exercise equipment, so there was lots of running in the hallways. I was placed in a corner room in line with two streets intersecting. Next time, I'll request above the second floor and away from the […] intersection. Read moreGenuine Expedia guest review
"Not bad. .. I'd stay again"
The hotel is very nicely located. The staff were very good. The front desk tries to offset good check in service. Additionally the staff and management are all very friendly (except one named Justin, he doesn't say hi or acknowledge you like the others). The beds really need to be replaced. The are way past their life span. The men's sauna was down […] and the changerooms needed cleaning. A decent complimentary breakfast starts the day with an attentive lady who ensures everything is stocked up. This is a superior choice to the dreadful place across the street. Read moreGenuine Expedia guest review
"Good Night Sleep"
The bed was comfotrtableGenuine Hotels.com guest review
Good hotel - close to facility for meet attendance.Genuine Expedia guest review
"Good place for youth group stay"
3 adults and 10 youth stayed at this hotel while we attended a youth conference in Edmonton. The staff were friendly and professional, even with the possibility of having 10 rowdy youth running around (which they didn't do). :) The included breakfast was adequately stocked - definitely not gormet, but decent enough. It was eat more convenient to eat […] at the hotel than truck 10 youth around to find a breakfast restaurant. The rooms were clean and the beds were very comfortable. The pool was also used during our stay - no complaints! Read moreGenuine Expedia guest review
The room was clean but the air conditioning don't work right. About 25 degree's in room.Genuine Hotels.com guest review
"Not a great value for the money."
Clearly an older construction that needs a few more dollars to make this place better for the rates they charge. Breakfast just OK. Hot foods should be warm for more than 30 seconds. Variety was OK. One huge positive is their staff at the reception. Very helpfull and pleasant. I didn't like the "open access" to their hotel parking. Not too secure. At […] $10 bucks a day one should expect better security. Rate just OK overall. Read moreGenuine Expedia guest review
"Neither here nor there."
This was a decent hotel, but really nothing fancy. It felt really out of date and a little unrefined, but overall it was clean and the free breakfast was a bonus.Genuine Expedia guest review
Clean, comfortable and pleasant. A little slow on check in.Genuine Hotels.com guest review
"Parking was an issue"
Pool was great & hot tub. Breakfast was excellent. Parking was an issue. Not much parking and had to park a block down the street.Genuine Expedia guest review
It was nice Great location Very clean. Would recommend it to my friendsGenuine Hotels.com guest review
The bed was extremely uncomfortable. Breakfast was not that great.Genuine Expedia guest review
really the only dislike with the hotel is the staff it wasn't to friendly and not very knowledgeable. hard to stay again in this hotel.Genuine Hotels.com guest review
Good location in downtown Edmonton. They have 2 above ground parking lots, which was perfect for us since we have a large truck. It costs $10 dollars a night for parking. We had to park in the "over flow" parking lot just across the street from the hotel, it didn't have a fence or video surveillance, but they have a staff member check the parking lot […] hourly. Rooms were nice and clean. Our only issue was trying to rent a movie off the tv menu-it wasn't working. We called the front desk to see if there was anything they could do, they said they had been having this issue with some TVs and offered to waive our parking fee instead. My only other complaint was that breakfast ended at 10 am, I think it should be extended to 11 am. We came down at about 10:20 and everything had been put away, a couple other guests had missed out as well. I'm sure there are lots of guests who are on leisure trips who want to sleep in a bit, so it'd be much better to have a later breakfast. Other than that our stay was very nice. Read moreGenuine Hotels.com guest review
For the price it was ok. Good location, parking was a challenge.Genuine Expedia guest review
"The perfect place for a short stop-over"
Its location in downtown is awesome and it doesn't take too long to get anywhere (not considering bad traffic). The place is well maintained with great and helpful staff. I prefer it for its breakfast option that is included. Its not much (in variety - fruits, eggs, bacon, bread, cereal, pancakes) but its better than stepping out in the morning looking […] for something to eat. It even has a small swimming pool and jacuzzi. Useful after a tiring day. Go there every time. I don't even bother with the other places compared to the value and quality it offers. Read moreGenuine Hotels.com guest review
Rooms were good, comfy beds, quiet hotel and great service.Genuine Hotels.com guest review
"dont do it"
Never before have I been treated so horribly. The staff was RUDE the hotel was dirty and our room was disgusting. When I mentioned the room had a horrible odor to it the staff told me there was nothing they could do about it. I witnessed them being horrible to everyone so at least they were consistant. I dont normally leave comments but if me doing […] so will prevent anotger family frim having this same experience then i think its worth my time. Read moreGenuine Hotels.com guest review
Just okGenuine Hotels.com guest review
"Don't bring pets..."
I have stayed at this hotel before and was very pleased. So when I had to take a trip with my puppy I decided to stay at this pet friendly hotel. As part of the contract you were not to leave your animal alone in the room during your stay. Due to this when I went to visit a friend I brought my puppy with me. During the time I was at my friends house, […] out of the hotel I received a very rude phone call stating that my dog was barking and that I was in breach of the contract I had signed. I informed them that I was not in the hotel and neither was my dog. After which I did not receive a "sorry" or any other acnologement of their mistake. It was not until I logged a formal complaint in the morning that I was informed that there was a woman in a room with three bulldogs (where you are only allowed two animals per room) on my floor and it was possibly her. After which they removed my pet fee for the inconvience. Overall I was quite disappointed in my stay this time around. Read moreGenuine Expedia guest review
My stay was amazing and it's a prime area for visiting Edmonton. The hotel was clean and everyone who worked there was so polite and kind and very helpful. They always had answer for all of my questions, when I go back ill definitely be staying at the Holiday inn express again.Genuine Hotels.com guest review
"Great downtown hotel"
Free parking + Free breakfast = Great deal!! Convenient location, comfortable rooms. All around good deal.Genuine Hotels.com guest review
"Nice, but not for families."
A wedding party was also staying the weekend we stayed. Needless to say, there was a lot of noise and the people next to us needed to be removed by police after a loud drunken fight broke out! I was worried for the safety of my family as we had our 2 year old with us. The hotel staff was very quick to remove the trouble makers however and the rest of […] the night was good. The free breakfast was also very good, with pancakes, bagels, juice, milk, coffee and yogurt. Also eggs and bacon. My 2 yr old loved it. As we are a family, we will not be staying downtown edm again, it was a little too noisy for us. The hotel was very nice, the beds were comfy and the room was clean. Read moreGenuine Expedia guest review
"Hot room, noisy halls"
Room layout was okay, and bed comfortable, but it was hot as air conditioning didn't work in winter and there was no fan or air circulation. The reasonable rates seemed to attract partiers so that noise was a problem both nights. Walls are thin, hallways echoey and doors slam noisily. Hot breakfast was nice, parking rates were reasonable. Probably would […] not stay again unless pressed. Read moreGenuine Hotels.com guest review
Good clean convenient, booked this hotel because it has the bus termunal next doorGenuine Expedia guest review
"Just great value for money"
Its a great place to be and I don't have any complaints. It is rated as a 2.5 star hotel. I have seen 4 star hotels with service and conditions worse than this. As far as short trips to edmonton is concerned, Holiday Inn Express is the place to be.Genuine Expedia guest review
Amazing place, good service and good locationGenuine Hotels.com guest review
It is hard to rate a place when all one does is sleep there. This hotel was ok, though it is a bit dated. The whole surrounding area has signs posted saying that car breakins are a frequent occurrence. For a one night stay this was fine. The room would have been very lacking if we were spending multiple days there. The staff was very friendly.Genuine Hotels.com guest review
clean and comfortable and spacious (exec king) - pleasantly suprised.Genuine Hotels.com guest review
"A great place to stay"
The price was right, the breakfast was excellent, and the room was very comfortable for 4 adults to stay. I will stay here again.Genuine Hotels.com guest review
"Happy repeat customer"
I always stay at this hotel when I visit Edmonton. I've very rarely had any problems there, but when I have had a problem, the front desk staff is always happy to fix it. Price is always good. Breakfast is fantastic.Genuine Hotels.com guest review
The only reason it wasn't a total disaster of an experience was the fact that it was a five minute walk to the Edmonton LRT....... Gross....... There was dirty sheets and dirty everything just sitting in the halls in the evening and the shower certain was completely discusting. The room door didn't shut on its own as it should, and as we thought it […] did. Came back later that night only to realize that our door wasn't latched. While I was in the shower at 7:00am someone tried coming into the room, because the inside latch was in the position to indicate that. All in all, it's a pretty beat up place. Read moreGenuine Expedia guest review
"Nice and Cozy!!"
The rooms were very clean and well kept. The beds were very comfy. The pillows were good. I didn't wake up with a sore neck. The bathroom was adequately stocked and towels were fresh and clean. The pool area could use a little bit of maintenance. The chlorine levels were a bit too strong for me. I could smell that all the way in the elevator. Great […] coffee, good breakfast - I loved the hot pancakes and scrambled eggs. The Muffins were ok, a little bit less baked for my taste. Overall, I enjoyed my stay at the Holiday Inn Express. I had requested for an extended check out as my flight was leaving late in the evening and the staff were very accomodating. Read moreGenuine Expedia guest review
"Fitting for a Halloween weekend - SCARY!"
This hotel's walls may very well have been made from paper. Bricks and mortar may have helped screen some of the noise coming in from outside, below us, and beside us. Thank God for London Drugs and earplugs for night # 2. Impressive as the Fry Experiment is on YouTube, it is somewhat underwhelming when the pool area is used as the lab. Maybe a cleaning […] person could get rid of the fries, the peeling ceiling paint, and the rust around the hot tub in one (or 7) visits to the pool. Never again. Read moreGenuine Expedia guest review
"great location for everything"
Great places to stay and everything was just walking distances from the hotel. Will stay there more often but the breakfast is something to pass on.Genuine Hotels.com guest review
Small rooms. No fridge. Thin walls. Could hear everything. Party in rooms and hallway. Smoking, loud music, and screaming all night long. Over priced for quality of stay.Genuine Hotels.com guest review
We thought the rooms were very nice and the private balcony, fantastic!The complimentary breakfast was by far the best I've had. We were very impressed with the array of items to choose from. We would definitely book at this hotel again and other Holiday Inn Expess' for future events.Genuine Hotels.com guest review
"Great Breakfast Buffet, Great Location"
The staff is friendly, the location is very convenient, the breakfast has an excellent selction and long hours, and it's really all you could ask for in a hotel.Genuine Hotels.com guest review
this hotel is always a good place to stay for us when there is a good deal , keep in mind that the price does not include parking which is $10/dayGenuine Expedia guest review
"Good hotel for Edmonton"
I have stayed in a lot of hotels in Edmonton and lived there for 40 years so I am familiar with the areas. The hotel is perfectly good, with a pool and hot tub for use. The breakfast is very good for one that is inclusive in your rate. Omelettes, fruit, yogurt, bacon, sausages, pancakes, toast, bagels, cream cheese, cereal, etc - something for everyone. […] Our room was very clean and new with good sheets and pillows. I noticed no noise from other rooms. The area is not the best, being downtown and around the corner from Red Arrow buses and across the street from another hotel with a noticable bar but there are some restaurants close by and a Sobeys grocery store 1 block away. Read moreGenuine Expedia guest review
"Stay in Edmonton"
We have stayed there 3 times now and like the location, breakfast is decent but this time we were disappointed in the cleaniness of the hotel and the smell of smoke on the 4th floor. Then they sprayed a freshner and made it worse.Genuine Expedia guest review
Great location and surroundings. The free breakfast was nice would recommend it this hotel. Will be going back on my next days off.Genuine Hotels.com guest review
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