Not even close to the star rating. Room service was closed early, the ceiling was dusty from the air vent, the air filter on the HVAC was visibly filthy. Just not what you would (and should) expect for the money.Genuine Hotels.com guest review
"Thanksgiving Holiday Travel"
I loved the Chateau!! I would stay there again. Just wish there was WiFi in the room for free!Genuine Hotels.com guest review
"Great hotel, could offer complimentary services..."
The hotel is beautiful and well kept, the staff excellent, food very good, but I can't understand why the hotel doesn't offer free wifi. You can go to any lower scale hotel or motel and they offer it plus a free breakfast. I usually give my business to those who offer these services, and will continue to do so in the future, so most likely will not […] be staying at the Chateau again, even though it is a lovely hotel. Read moreGenuine Expedia guest review
Great Hotel, Great ExperienceGenuine Hotels.com guest review
The hotel was absolutely beautiful. The staff were very helpful and exceptionally friendly. We wanted tickets to a show one evening and the woman at the desk arranged that for us and got us the best deal possible.Genuine Expedia guest review
"Nice place to stay after Silver Dollar City"
We went to visit family and decided to spend the night here after a day at Silver Dollar City. The hotel is very close to SDC and avoids downtown Branson. The hotel is very beautiful, especially this time of year with all the Christmas decorations. It also has a waterfall and river running through it that our young children loved. The only complaint, […] and a small one, we had was the restaurant. We had breakfast in the morning and the food overall was fantastic. However, I ordered and omelet with three items, and when it came out, it had EVERYTHING on the menu in it. The waitress, to her credit, noticed it right away and asked if I wanted it remade, but time being of the essence I decided to eat it anyway. My wife ordered the french toast which was great. And the bakery was fantastic too. Overall I would highly recommend this hotel, just don't order the omelet unless you want everythign in it... Read moreGenuine Hotels.com guest review
We have stayed at this hotel before and strongly recommended it to our friends to stay there this trip with us. However, my very real,problem was the $9.95 daily per device for Internet service. We saw motel rooms for $30.00 per night offer free Internet. It was extremely irritating and did spoil the pleasure of,our stay. We were told it is a private […] Internet service. As I see it that is the Chateau's problem...it shouldn't be mine. It will affect whether I recommend the hotel to others and whether we stay there again ourselves. Read moreGenuine Hotels.com guest review
Very layed back and comfortable.Genuine Hotels.com guest review
"Best in Branson"
The entire staff greeted you when they saw you and stated they wish we had a good stay. Everyone was very courteous and helpful when asked a question. We will certainly go back again as it was quiet, peaceful and beautiful facility and view.Genuine Expedia guest review
"Nice but not nice enought for the money."
Sorry but it was way over priced for what you get. Ended uo being just an adverage stay.Having stayed in all sorts of hotels I wasnt inpressed with this one.Genuine Hotels.com guest review
Chateau On The Lake is a lovely hotel. But we had a problem with the door card. THE CARD DID NOT WORKED. After trying for 10-15 minutes, their receptionist gave us an another card, but it did not worked either. After that the main desk called the maintenance dept. The maintenance man tooked the door luck a part, and he could not fix it. So we had to […] moved to an another room. On October 4, we had been traveling whole day and we were very tired when we arrived to the Chateau On The Lake. This was an another problem that we should not have had to deal with. Read moreGenuine Hotels.com guest review
"beautiful lake site"
remember that not all room face lake and problem is no comforters at this hotel which is amazing considering the average price, great brunch on sunday, pool is small considering the size of facilityGenuine Hotels.com guest review
"Absolutely beautiful hotel"
This hotel is scenic - tucked along Table Rock near the dam. Just beautiful and the hotel couldn't be nicer.Genuine Hotels.com guest review
"Could have been cleaner"
Beautiful setting, but definately lacking in cleanliness. Disappointing since the room are more expensive.Genuine Hotels.com guest review
"A great hotel"
One of the nicest hotels anywhere. Certainly the nicest in BransonGenuine Expedia guest review
"Great for a couples retreat!"
We were looking forward to a nice quiet getaway... we found it and more at this hotel. LOVE LOVE LOVE it!! We've stayed a number of times and everytime it is a wonderful experience!Genuine Expedia guest review
"View isn't there"
They Hotel is beautiful but WATCH OUT! We. Requested a room with a view and go a balcony room and the only view was a roof! The staff was not concerned and would not move us despite the fact that there were only a handful of people staying there!Genuine Hotels.com guest review
Everything was excellent. The food was great, beautiful atrium . My only negative comment is the balcony to the King room with Sofa Lakeside View was very very tiny and not wrth the price we paid . Next time I would just stay in the king room no view . Way more reasonable price.Genuine Hotels.com guest review
excellent hotel.everything first class.Genuine Hotels.com guest review
"Branson Family Trip"
We thoroughly enjoyed our stay at the Chateau on the Lake! While it was a wee bit away from the strip of Branson, it was nicely located on picturesque Table Rock Lake. It was so beautiful, refreshing & relaxing to be at the outdoor pool overlooking the lake. I/we hope to come back. This was my 2nd stay here. I only wish there was a mini-frig in the […] room. That would have been helpful with kids. It would have been nice to have access to free Wi-Fi as well as the first trip there we had international guests from all over the world & they didn't have access to the use of their credit cards (on hold from being used extensively). However, it worked out. Beautiful, gorgeous hotel! Read moreGenuine Hotels.com guest review
A wonderful getaway with my 2 amazing daughters. After a long summer of hard work it was a great place to enjoy the spa, the view, and the ability to recharge. We each recharge a little differently and the Chateau provided the variety and space for us to each do our own thing and then spend time together. Breakfast on the terrace overlooking the lake […] was amazing! The spa is wonderful. Read moreGenuine Hotels.com guest review
Very nice hotel with all the ammenities. A little out of the way and not so easy to find.Genuine Hotels.com guest review
We enjoyed the indoor and outdoor pools. The outdoor pool cleanness can be better. My daughter really liked the ice cream at the sweets shop.Genuine Hotels.com guest review
"Great place to stay"
The hotel is very nice and hotel staff superb. The restaurant however could improve. The food was not hot and for a 4 star hotel not that good. Also the hotel advertises free paddleboats but when we went down to the lake to get one we were told they ALL were broken.Genuine Expedia guest review
Nice location and quality but not inexpensive. Breakfast was a disappointment as my pancakes were very burnt on the down side and I gave up on the server returning to the table and ate what I could. That kept us out of the dining area the rest of the stay. One more complaint-- we kept our tooth brushes laid out on a clean Kleenex in the bath room of […] the room. When we returned to the room they had been moved to a wash cloth. Having someone else handle and move our tooth brushes was not appreciated. Read moreGenuine Hotels.com guest review
We had a wonderful experience and took advantage of the spa services.Genuine Expedia guest review
The hotel was nice and the views were amazing but the price was steep. I was also disappointed that the marina wasn't exactly within walking distance.Genuine Hotels.com guest review
One of the nicest resort in Branson. Will make this our family tradition .Genuine Expedia guest review
The staff especially doormen and bellhops were very kind and helpful. My mother is quite elderly and has a hard time getting around and everyone there was very helpful.Genuine Hotels.com guest review
"Very very nice if your asleep before midnight."
The hotel itself was amazing. My main complaint was the whole place seems to shut down before midnight. Room service ends at 11pm, there was absolutely noone at reception after midnight and even though I paid for valet service I never once got to use it because we stayed out till midnight and there was no valet to be found... we even waited incase he […] was parking another car. It's not like we were out till 4am, I'm talking like 12:15! The place was beautiful and I really do recomend it unless you are under the age of 65 and actually use additional hotel services. Read moreGenuine Hotels.com guest review
"Kansas City travelers disappointed."
If this hotel wants to market itself as a spa and resort, they need to train their staff to remember to cater first to their guests. The front desk person I worked with at check in was unfriendly and he did not offer any information regarding the facilities or programs available. We had several needs that were handled with impatience and with a bothersome […] attitude from the staff (only one luggage rolling rack, forgot our phone charger;front desk /needed medication from the gift shop/ extra blankets from housekeeping). We wanted to order food and bring it to the pool area and this was treated like it was a major undertaking. The pool staff did not offer to help in any way and hung out in their cabana. We had to ask for water and they did not offer to assist us with a menu or drinks. When we did order food we had to go upstairs to the restaurant, order it, wait in my opinion too long, pay a $3.00 delivery fee and then the food was over-cooked. The wait staff had to return 3 times to get utensils/extra ketchup and another part of our order they forgot. All the while, making us feel like WE were being high maintenance. The facilities are amazingly well kept, clean and comfortable but the staff's attitude (minus the great bell-hops/vales ) was a major disappointment. We will spend our money somewhere else next time. Read moreGenuine Expedia guest review
We enjoyed our stay at this luxury hotel. The dinner at Chateau Grille was delicious.Genuine Hotels.com guest review
"great location, and the staff were very friendly."
enjoyed it very much, very relaxing, and the friendly staff were awesome, great location.Genuine Hotels.com guest review
Staff very friendly & helpful. Everyone of them with smiles!!Genuine Hotels.com guest review
The service and standards was top flight all the way. Every attention to every detail. Every effort was made to do everything possible to make all wedding guests feel special and ensure a wonderful event.Genuine Hotels.com guest review
"Great unless you have a disability"
Accessibility to the hotel was difficult unless you used the valet parking. Handicapped parking spaces were distant from the entrance and were not on level ground. I had requested a wheel chair accessible room, the room I received was not. The bath room vanity was not a roll under, and the bath tub only contained grab bars and no shower chair or bench. […] When I requested a shower chair, the one the brought could not be used with the type of bath tub. The toilet was positioned so as wheel chair transfers were tricky at best. Probably will not be staying here again. Read moreGenuine Expedia guest review
"badness at the chateau"
Front desk has an attitude, manager must not b good. Restaurant and bar staff is wonderrful, manager must be something else! Would not rec to friends because front dk staff is fake n by the book. No personality.Genuine Expedia guest review
Beautiful Hotel, would love to go back! Better then any Hilton or Hyatt I have stayed in.Genuine Expedia guest review
"Chateau on the Lake, lovely but not quite a 5"
We loved our one-night getaway to the Chateau. Its location is really beautiful. Unfortunately, there were kids being loud and running up and down our hall early in the morning. And I would not recommend breakfast in the main restaurant.Genuine Hotels.com guest review
"Wifi should be complimentary."
Wi-fi should be complimentary. The doormen were very helpful and pleasant.Genuine Expedia guest review
"The Chateau on the Lake - Perfect Holiday Stay"
Perfectly decorated for the Christmas Holiday, complete with elaborate gingebread village. Festive, yet relaxing. The hotel food is some of the best in Branson!Genuine Hotels.com guest review
Although this hotel is "off the strip," it is only minutes away from SDC and downtown Branson. Beautifully located--great getaway!Genuine Hotels.com guest review
"Best of Branson"
This may be the best of Branson but it needs some updating. Rooms are very dark and lighting poor. The lobby area is quite spectacular in true Branson fashion. The ballroom is too big for most parties. The restaurant food was really good but the staff seemed overwhelmed by the New Year's crowd.Genuine Hotels.com guest review
"The Get Away"
Very nice hotel!! The staff and employee's were there to answer any questions. My wife and I just wanted to get away for the weekend and we are so glad we found the perfect hotel to escape to.Genuine Expedia guest review
This was our first time to stay in this part of Branson and it was Wonderful! The hotel was very clean, comfortable, and very pretty. We will definately stay there again.Genuine Expedia guest review
Great hotel, great stay. We found two dirty socks in the room, not in the same area and not a pair....two different socks. Kind of gross. Other than that, it was beautiful.Genuine Hotels.com guest review
"Chateau on the Lakes Branson"
Hotel staff very friendly and hotel very clean. My only complaint is that we felt we were being "nickeled and dimed" for everything. About $10 to have Internet access in room PER device, $3 for a bottle of water. Almost all hotels give Internet access for free. I think they would be much better off if they just raised the room rate by $15 and be done […] with it. We'll stay in the hotel again, but are now prepared for the surcharges they impose. Read moreGenuine Hotels.com guest review
We really enjoyed our weekend getaway at the Chateau. Setting is beautiful, the views were great from the room....pretty much nothing but what you would expect from a hotel in this category.Genuine Hotels.com guest review
"Can't wait to go back"
Can't wait to go backGenuine Expedia guest review
For all the times we've stayed at this hotel over the past decade the conditions have been consistently good.Genuine Hotels.com guest review
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