"Wonderful hotel - will not return"
I did not feel special at the hotel or even welcomed. I felt the hotel charged for too many services - I used a chair and umbrella at the beach - $30 plus tax. I did not price the other rentals. A single concierge for Labor Day with 2 weddings handling guests and the phones was ridiculous - after using the car service I called for 40 minutes straight […] with no answer. The hotel room was fabulous, location is great and loved the jazz music on Friday and Saturday. I stayed in a bungalow at the Fairmont for less last month and enjoyed my stay much better. Read moreGenuine Expedia guest review
Terrific hotel right on the beach, but with tip top service and quality. Really fantastic.Genuine Expedia guest review
The hotel location was perfect and the staff was extremely nice and helpful.Genuine Expedia guest review
"Top Notch all the Way"
Superior service and perfect surroundings and amenities. Delightfully decorated suites.Genuine Hotels.com guest review
"Shutters On The Beach"
Our second time at Shutters was as nice as the first and won't be our last.Genuine Hotels.com guest review
"sutters in Santa Monica"
great location, great place for people want to just relax at day ( go to beach ) or dress up at night ( lots of nice restaurants ) we been staying at 5 star hotel all over the places and Shutters always our best one on the list when we go to Santa MonicaGenuine Hotels.com guest review
loved this hotel tip ruined by noise of trucks unloading and banging room 747 terribleGenuine Hotels.com guest review
"Convenient location in Santa Monica"
We had wanted to stay at this hotel since our last visit where we were at Casa Del Mar. The architecture and interiors are beautifully done and resemble a Cape Cod beach house. The rooms are very small and cramped with low ceilings in the entry. They are, however, well appointed. The bathrooms are dated and in need of refurbishment. The staff uniforms […] are terrific and befitting of the style of the hotel. Very brand aligned. The service was very hit and miss. We found quite a number of staff quite snooty and indifferent. They often forgot that they are there to service the guests. incredible really when I find that service in the US hotel industry is of a generally high standard. Not a single person assisted my family on departure with 10 bags and 3 children in tow. They weren't busy; they were quite apathetic. I wouldnt return simply because of the inconsistent service. Judging by other reviews are there is a systemic problem here. I doubt it will change. Read moreGenuine Expedia guest review
Response by Shutters on the Beach Dear Traveler, Thank you for joining us at the beach. I am sorry to hear that our service during your stay did not meet your expectations and our usually high standards. My sincerest apologies for any issues regarding the attitudes and attentiveness of our staff that you experienced. Thank you for bringing this feedback to my attention, each review helps us to improve. Sincerely, Gregory Day, General Manager Shutters on the Beach
Brilliant,food,staff, hotel and a heatwave Expensive but brilliantGenuine Expedia guest review
We were married here 3 years ago. Returned for our anniversary anniversary and it was as wonderful as we remembered. Upgraded to a fantastic corner unit on 5th floor with great ocean view. Only negative was that there was a convention if some sort here so hotel was very crowded.Genuine Hotels.com guest review
"Lovely Hotel Staff extremely helpful and welcoming"
This has to be one of the best hotels I have ever stayed in and I would recommend this to anyone. From arrival to departure the staff at the hotel looked after us extremely well making the stay feel very special.Genuine Expedia guest review
"Great hotel on the beach"
An excellent position. Everything is close by. Pool overlooking beach is great and service excellent.Genuine Expedia guest review
"It was okay, valet horrible"
When we drove up, I was disappointed. Entered hotel, dark - further disappointed. Had to transfer from one elevator to the next to get to our room. Room was cramped with tons of tables and shelves, but they were all filled with their stuff, no real space for our suitcases and purses and bags. Made it difficult to move around in. The sleep was great. […] Valet didn't get our car when we called and then proceeded to lie to us and told us that it was sent back. We came out immediately after calling. That didn't happen. The best thing would have been for them to admit the truth - they dropped the ball! For the price I would not recommend this place at all. Not worth it! V Read moreGenuine Hotels.com guest review
Response by Shutters on the Beach Dear Disappointed Frequent Traveler, Thank you so much for your valuable feedback. I am sorry to hear that your stay did not meet your expectations and apologize for the setbacks you encountered with valet. We take honesty and integrity extremely seriously and I personally investigated this matter. From our CCTV, I can confirm that the car in question was brought up, and then back down again. Although sending the car back to the garage was certainly an error, for which we truly apologize, the integrity of the valet staff is intact. Thank you for bringing these matters to my attention. Sincerely, Gregory Day, General Manager Shutters on the Beach
"Gorgeous hotel right on the beach"
A lovely hotel, very comfy rooms and helpful staffGenuine Expedia guest review
"A little advice!"
We had just stayed at 5 other hotels before this one and all of the hotels were wonderful and so we compared shutters to them and they lacked in a few categories. They knew it was my 60th birthday just like all the other hotels and they were lacklustre about it. Of course I knew what the other hotels had done to help "kick it up" for the occasion. The […] staff were not as friendly as the other hotels and we were paying the same kind of fees to stay at all of them and so they should feel somewhat the same. They need a lesson in customer service and what customers expect when they are paying. $500.00 plus per night. Mgmt should check out the service standards at the four seasons Biltmore if they want to see what I mean! I was disappointed for sure! Read moreGenuine Expedia guest review
"Lovely, colonial style hotel on the beach."
Lovely pool area with deck overlooking beach. Very nice casual restaurant Coast. Easy walk to Pier and main shopping areaGenuine Expedia guest review
"Amazing small hotel. Wonderful surprise."
If you prefer a quiet little hotel on the beach at Santa Monica this is for you. What a wonderful surprise to find such a pretty and intermit accommodation. We both felt relaxed from the moment we walked in the doors. We were frightened that staying in a hotel over the Christmas period would be a bit noisy but we had none of that. Having flown in from […] the UK Christmas Eve there was something very special about our whole experience. The rooms & facilities are excellent. The staff helpful. & accommodating. Our trip & stay was much too short only 2 nights, really must stay longer next time. We will be back. Read moreGenuine Expedia guest review
"Reasonable not brilliant"
Wouldn't stay here again.Genuine Hotels.com guest review
Response by Shutters on the Beach Dear A traveler, We are so sorry to hear you were not satisfied with your stay at Shutters on the Beach. We try to ensure the best customer service and we appreciate your invaluable feedback. Gregory Day, General Manager Shutters on the Beach
Great hotel, excellent staff, very comfortable - would certainly stay here againGenuine Expedia guest review
"One of the best hotels ever"
We have stayed in some fantastic hotels throughout the world , but shutters really is very very special , it's got that rare combination of ultimate luxury , yet feels so homely . Location is fantastic on the sea front , we wished we had more time to stay , I was sad to leave . Staff were very helpful & friendly . We really couldn't find fault with […] anything . Already planning a return trip all the way from Ireland . Read moreGenuine Expedia guest review
"Location, location, location"
Situated on Venice / Muscle Beach, Sanat Monica, LA - a wonderful location if you are looking for sun, sea and fun. Busling atmoshere and the occasion celeb hanging out. Absolutely loved itGenuine Hotels.com guest review
4 tables for outside eating and drinking was a joke For the size of hotel it was rediculousGenuine Hotels.com guest review
This is a lovely hotel in a good location but it's too expensive. The rooms are beautifully decorated but not overly large, we had a view of the street which meant that traffic noise, sirens etc were audible throughout the day and into the evening.Genuine Expedia guest review
"great holiday hotel"
Amazing hotel! great staff and great experience...... one thing i was a little shocked on is that they charge you for internet use...this day and age this should be free of charge.Genuine Expedia guest review
"A little bit of Luxury"
I first visited Shutters with my daughter a couple of years ago, then it was just for lunch but Iknew my husband would love it so this year brought him for a treat. Unfortunately we were only able to sat one night as we had to move on. He was just as taken with the style and comfort as I was and we will return ! We have photos , which we will send on. […] Our friends back here in England love the look of both the interior decor and the stunning facade both by day and night. Our only disappointment was that we were not able to eat in the dining room as it was closed for a private function that night. We enjoyed a meal in the lovely hotel next door but really didnt want to leave the comfort and ambience of Shutters which was very much more our style. Read moreGenuine Expedia guest review
"Perfect in every way"
Amazing location right on the beach. Throughout the hotel so much attention to every detail. One of the most comfortable hotel beds ever slept in. Great staff. Pool area is superb.Genuine Expedia guest review
"An expensive treat"
Not the newest hotel in the area but the service and facilities are fabulous and as a special treat I think just about justifies its sky-high rates. Go on - spoil yourself for a night or two...!Genuine Hotels.com guest review
"Great LA hotel"
This is a fantastic hotel, perfect as a base for exploring Santa Monica, Venice Beach and for day trips into Hollywood, Beverly Hills etc. The staff were all very welcoming. Facilities were excellent and the restaurant staff were great. I would definitely recommend to family and friends.Genuine Expedia guest review
"Great Hotel,would stay again , but park myself"
We stayed in Shuttes for 3 nights during a road trip around Southern California, this was he Highlight Hotel of our trip , it was everything you want from a hotel. I travel a lot worldwide and enjoy many top rated hotels, this is the one of best hotels I have had the pleasure of staying at. The only downside are the chargeable WiFi which should be included […] in all 5* hotels as standard , it is not necessary to charge this when the hotel rate is high. Also the Overnight Valet parking for 3 days is charged at a daily rate which is unreasonable. Read moreGenuine Expedia guest review
"Sexy Shutters does it for me."
Shutters is a stunner. It really is a brilliant, sexy, little hotel in paradise. It's size enables it to be intimate and staff to really provide you with a personal service, whilst it is big enough to to cater for all your needs. The room was great - great amenities, comfortable bed, jacuzzi, balcony - and decorated to a really high standard. Gym […] is well stocked with a great little steam room. The sun deck and pool are also great to catch a few rays. I haven't stayed at any of the other LA hotels but don't need to - in comparison to the majority of hotels I have stayed in Shutters is up there. Its a 35-45 dollar taxi to LAX. Read moreGenuine Expedia guest review
Our stay was fantastic a really wonderful hotel. The staff were exceptionally helpfull too which helps. Will definately go back.Genuine Expedia guest review
Lovely hotel right on the beach but very Expensive! There is a charge for internet and the bikes! Some facilities should be complimentary for hotel guests!Genuine Hotels.com guest review
"Top romantic hotel"
This is one of the most romantic hotels in the world.The rooms and public areas are intimate and the two restaurants excellent and atmospheric. The lobby lounge also has great snacks. We could have done with quieter music in the lounge.A trumpet doesn't encourage conversation.Genuine Expedia guest review
オーシャンビューの部屋に泊まりました。波の音を聴きながら窓を開けて昼寝をしましたが楽しそうな人の声、波の音、少しうるさいヘリの音さえ気持ち良く感じました。 是非次回は連泊したいと思います。 素晴らしい時間を有難う。Genuine Expedia guest review
hotel parfaitGenuine Hotels.com guest review
"Bedre kan det knapt bli!"
Fantastisk hotell, med dyktig betjening.Genuine Hotels.com guest review
素人が撮影しても絵になる風景のなか、客層もファッショナブルなセレブな人たちばかり。スタッフの対応も良く気分良く過ごせました。レストランで夕食と朝食を頂きましたが盛りつけも味も良かったです。Genuine Hotels.com guest review
眺めが全くない、残念な部屋でしたが、サービスはとても気持ちがよく、また滞在したいと思わせるものでした。レストランのサーバーもとてもフレンドリーで、食事もおいしく、満足でした。 設備面では、バスルームの塗装が剥げていたり、カビが生えていたり、シンクの栓が壊れたりと、メンテナンスに費用をかけていないことがあからさまで、ホテルの値段には見合わない状況でした。ベッドのスプリングも古くなっているのを感じました。そろそろ投資をして、リノベーションをしたほうがよいと思います。設備の老朽化を考慮してもまた泊まりたいです。Genuine Hotels.com guest review
Dette er måten å oppleve Santa Monica på!! Spis frokost på koselige Coast før du rusler ut på Santa Monica Boulevard og opplever folkelivet på stranden. Det er bare en liten gåtur fra både selve Santa Monica Pier og handlegatene. Hotellet la meget godt til rette for at vi hadde med oss en liten en. Eneste negative var at vi glemte igjen noen verdisaker […] på hotellet etter avreise og måtte kontakte hotellet noen dager etterpå for å høre om de hadde funnet noe. Verdisakene var allerede funnet, men jeg var overasket at de ikke tok kontakt med meg umiddelbart da de ble funnet. Read moreGenuine Hotels.com guest review
Perfeita,Genuine Hotels.com guest review
прекрасный отель!все отличноGenuine Hotels.com guest review
Immer wieder gern im Shutters, dem perfekten Hotel am Strand von Santa Monica. Die Lage ist einzigartig (daher auch der Preis). Zimmer u Hotel insgesamt sehr gemütlich. Zu empfehlen ist das Frühstück im "Coast".Genuine Hotels.com guest review
お部屋もレストランもちょどよい大きさで、居心地はいいのに品格が漂う雰囲気がとても良かったです。スタッフもフレンドリー。日本人はほとんどいませんでした。周囲は裏手の道がちょっと夜になると怖い感じがしましたが、海岸にダイレクトにアクセスできて散歩には最適でした。バスタブがあり、しかもジャグジー月でした。ただ歯ブラシがないので、持参の必要あり。ベットは登るという表現がぴったりなくらい高いですが、寝心地は抜群です。観光というより、ホテルでゆっくりしたい人にピッタリかも。また泊まりたいです。Genuine Hotels.com guest review
一日に何度もベツトメーキングに来てくださり、いつもきれいな部屋で気持ちが良かった。 お風呂も大きくて良かった。 バスアメニティがもう少し充実していたらさらに良かった。Genuine Expedia guest review
オーセンティックなリゾート。古き良き時代を感じながら、近代的なサービスが行き届いていて、特別感を満喫できる。Genuine Expedia guest review
"Det er her du skal bo"
Fantastisk beliggenhet rett på stranden. Nydelig hotel i "Hampton stil", gode senger og bra service. Litt små rom men det gjorde ingenting da rommene var dekorert slik at det ble "hjemmekoselig". Kjempefin terrasse med pool på taket. God mat i restauranten men også kort vei til andre restauranter og shopping. Be om rom med balkong mot stranden og Santa […] Monica piren. Read moreGenuine Hotels.com guest review
Zimmer (2 Queenbetten) zu klein, Position unseres Zimmers nicht befriedigend (eingeschränkte Aussicht), Infrastruktur recht gut. Santa Monica als Ausgangspunkt für Los Angeles-Ferien sehr gut.Genuine Hotels.com guest review
لم تكن جيده على الاطلاقGenuine Hotels.com guest review
ビーチ、サンタモニカピア、ショッピングモール等々、殆ど徒歩圏内で楽しむ事が出来、ホテルのスタッフは皆親切で、雰囲気が素晴らしく、滞在を更に楽しませてくれた。ホテルの構造が変わっているため、迷子になってしまうが、それもまた他の一般的なホテルと違っていて、逆に楽しめる要因になるかもしれない。Genuine Hotels.com guest review
직원들이 무척 친절합니다. 하지만 해변쪽 방이 아니면 뷰가 좋진 않구요. 방도 가격에 비해서는 무척 작습니다. 그리고 해변이 생각보다 멉니다. 바다까지 가려면 아주 열심히 10분 이상 모래사장을 걸어가야 합니다.Genuine Hotels.com guest review
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