This hotel is adorable. The staff were nice and efficient, the room was clean and well appointed. The only thing off an excellent standard was getting into the bed on one side was awkward due to the layout of the room, but it did not bother me much.Genuine Hotels.com guest review
"nice, clean and convienient"
The hotel was very nice as well as the staff. The location was excellent 5 minute walk to the metro station, a main hub. The sites could be walked to or you can go by metro. Travel to and from the airport was easy by mass transit. I would recommend this hotel to a friend and would stay there again.Genuine Expedia guest review
"not for handycap"
no one help with our bags!! One of the bags broke, the ground was difficult for the wheels (bag)Genuine Expedia guest review
"Lovely hotel - location not for wheeled luggage"
We had an overnight stay in Vienna due to a flight connection the next day. It's in a good location to walk into the center of the city, especially to visit St. Stephen catherdral. Only problem is the long cobblestone street leading to the hotel entrance. -- Service, good. Beds are very comfortable. Shower/bath works well, but glass door could be sealed […] better. -- Glad that it's not far from the train station, with some good restaurants nearby. Read moreGenuine Hotels.com guest review
"Great Hotel Location and Value"
The staff was excellent! Every time I had a question or needed assistance, they were right there. Close to the key Metro stops and the main Vienna attractions. Numerous choices for restaurants and ice cream very close by. Front desk arranged airport transport door to door at a reasonable rate Flawless service with a smile!Genuine Hotels.com guest review
"Typical Viennese hotel"
The entrance of this hotel is through a courtyard street, with little shops and an al fresco restaurant. The hotel also has an attractive winter garden and very ample rooms.Genuine Expedia guest review
"May not be best for certain people"
Situated in the middle of a city block, it is not really close to a street & the cab driver didn't know the easiest access through a parking area. The nicely equipped room, with two bathrooms, was situated on two levels; guests need to know about having to climb steep narrow stairway to access sleeping level.Genuine Hotels.com guest review
"Very nice experience."
The hotel has a great location. Nice and quiet, but easy to get around and walk the city.Genuine Expedia guest review
Nice hotel relativelly close to the center. Seems like garage access needs to be managed somehow.Genuine Hotels.com guest review
My friend and I stayed for 1 night in this hotel. We booked a Classic room with two single beds. Overall, the room was cosy but much smaller than expected. We visited in July and understandably the air conditioning was cooling the room. The problem is that regardless of the settings of the air conditioning, the room was always a bit too cold for our […] taste. We ended up sleeping curled up in our blankets to keep ourselves warm. Another thing I didn't quite like was that although we had access to internet in the evening, when I tried to connect on the morning (before checking-out) there was an error message saying that we are not checked in. I guess the system assumes that since we were only there for one night, we should not be granted internet access upon waking up in the morning. Hours before the check-out time! Finally, at about 8am, when we were just waking up, we heard how somebody unlocked our door, opened it, and then closed it without coming in. I immediately jumped out of my bed, rushed to the door, opened it and saw a woman standig in the hallway. She apologized but didn't say anything more. I assume she was the cleaning lady. But still, this unexpected visit so early in the morning disturbed me and my friend. Overall, I would say we paid for a 4-star hotel (that indeed looks like a 4-star one) but got service as if it was 3-star at most. My advice would be: book it if you get a deal on the price, but don't spend too much on it. Read moreGenuine Expedia guest review
"Satisfactory hotel with supportive employees"
In overall I was pleased to stay Mercure Grand Hotel. Staff was very helpful and kind. Wireless internet connection was working properly throughout the hotel and speed was decent. I found the room view unsatisfactory. It was looking for just a corridor and you can see the other room's window just opposite. You cannot keep your window open. Secondly, […] room size was not good when compared to a 4 star hotel. Nevertheless, I recommend this hotel if you have relatively good price. Read moreGenuine Expedia guest review
Lovely hotel down a charming alley. Less than 15 min stroll to downtown Vienna through Stadtpark. Gave us a comprehensive Explore Vienna in 72 hours tour book and explained the Vienna card, which saved us money and time. Was able to see everything mentioned by following their suggestions. Even had time to see a few extras because we had 4 days..The […] train sation short walk away as well. Read moreGenuine Hotels.com guest review
"Mercure Grand Hotel - good location, poor Internet"
The hotel was quite nice and the location was very convienient. Only two complaints: #1 there were only two electrical outlets in the room, and both were behind the tv (and in use). I had to ask for a long power bar to use my computer near the ethernet cable. #2 Internet was quite slow, even in the lobby (and no wireless in the rooms).Genuine Hotels.com guest review
"good value for vienna"
The room and bed were comfortable and compact. This place is a good, though perhaps not great, value in a city notorious for mediocre hotels with high prices.Genuine Hotels.com guest review
"Nice place to stay"
Location is 15 minutes walk form downtown if you like walking it is a place to stay. Hotel is located on a pretty small street surrounded for small shops. You have a supermarket next to it, if you decide to have your breakfast in you room as the hotel provide a catler and instant coffee. No many good restaurants around at least on the main street take […] you to down town. Staff are friendly and helpful. If you decide to sleep late don't forgot to attached to the door the tag "don'e disturb" as cleaners will nock the door once and immediately open the door :). Price was very good for a double room for two nights. Read moreGenuine Hotels.com guest review
"Vienna - CityBreak"
This was an excellent hotel, centrally placed, well run and efficient that made our stay in Vienna pretty much flawless. Excellent value.Genuine Expedia guest review
"Good hotel in great location."
Staff were helpful and location was in walking distance of Xmas markets, belvedere museum etc. The CAT stop is a few minutes away on foot from the hotel so you can get a ticket and jump straight on the train from the airport direct to hotel and return. Swiss air were also very good - you probably pay for it but there is a lot to be said for a cuppa […] tea, snacks and some decent customer service. Read moreGenuine Expedia guest review
Really enjoyed our stay here. Shortish walk(25 mins) from interesting sights, but close toU4,U2 U bahn so even handier to access sights including the Schonbrunn. Excellent breakfast and handy restuarants in the charming hotel's passage courtyard. (very atmospheric). Friendly reception staff but unable to explain why our room was only serviced 2 days […] out of 5!! despite being notified after the first omission. Our travellig companions on the same floor had no problems. Fortunately the service trolley was parked in a recess close to our room so fresh towels etc weren't a problem. Despite this 'blip' I would recommend this hotel as it did not spoil a most enjoyable stay. Read moreGenuine Hotels.com guest review
"Ideal location, excellent transport connections."
Fully occupied four-day break. City is compact with excellent transport systems. Weather good.Genuine Expedia guest review
"A weekend in Vienna."
We went to see Vienna for the weekend and stayed at the Grand Hotel Mercure. We went on the free guided walking tour and followed our guide's advice about where to visit. Culture: Haydn, Mozart, Beethoven and Schubert all lived in Vienna. The Albertina gallery: see paintings by Durer, Titian, Michael Angelo. Concert halls, hear a Mozart quartet. Transport. […] The metro, the buses and the trams all work and are clean and cheap. Food. Have breakfast at a coffee house and stay to read the papers, like the Viennese do. Read moreGenuine Expedia guest review
"A Great Experience"
We loved the location with the courtyard entrance. The facility was our favourite during our trip. It was very convenient to shops and eateries.Genuine Expedia guest review
"Okay for short stays"
Hotel was okay (not too old neither new). Location was about 7 mins walk from Wien Mitte with direct connection to the airport. Wifi signal was weak but usable for messaging/emailing.Genuine Hotels.com guest review
"Hotel without proper Internet"
I travel a lot. I normaly stay in 4 or 5 star hotels. My basic requirements are : a room, a good bed, a shower and proper INTERNET. And that last thing is a MUST. The front desk of that hotel was occupied mostly by disapointed guests ( to say the very least) wondering how they could connect and the clerk having to explain that it did not work in the […] rooms and for long periods of time (hours on end), not even in the lobby or the building. And to make maters worst, people from the hotel did not look like this was a major problem. This went on all 3 days I was there. Hotels should now consider Internet service like hot water, it is for most people a must as it is for me. If I had know, I would not have book there. And this is what a lot of people were saying out load in the lobby. For the hotel itself, location is good, about 300 meters from the Ubahn. It is located in a charming little alley. If you have limited mobility, be aware that you will have to walk about 150 meters on a nice but uneven surface to get to the entrance. Cars do not enter the alley. Rooms are a lillte old but are clean. People were friendly and polite even when gests were frustrated. For the way this hotel seems to consider Internet service, I would not recommend this hotel unless you appreciate being totally TOTALLY disconnected. The experience was a bit like 30 years ago. I was in Prague the weekend after at the Corinthia Hotel, wow, that is a good place to be. Read moreGenuine Expedia guest review
"A pleasant, reasonably central hotel."
This older style hotel is accessed from the road along a cobbled alleyway, so traffic noise is minimal. It is reasonably central ( about a 20 minutes walk to St. Stephen's cathedral) and the nearest metro station (on the direct U4 line to the Shonbrunn palace) is only a 5 minute walk away. If you turn right out of the hotel on to the main street there […] are shops and cafes. If you turn left out of the hotel you come to a smaller street (the Ungargasse) which has an Indian, a Mexican, an Italian (excellent) and a Japanese restaurant. There is also a pub/restaurant called the Bierteufl (reasonable food and great beer) and a small,grungy pub called the Café Malipop which you will either love or hate (we loved it). The hotel itself served all our needs, although we only slept in it and didn't use any of the facilities. Relatively small quibbles are mentioned below. The front desk service was excellent and the room was cleaned in a timely and efficient way. The hotel and surroundings were nice and quiet. Read moreGenuine Expedia guest review
"Beautiful building full of character"
Very friendly staff and wonderful place.Genuine Hotels.com guest review
Quiet, comfortable old fashioned feel with modern facilitiesGenuine Hotels.com guest review
"Very comfortable stay"
Slept like a log, in the comfortable bed and no ambient noises to disturb me.Genuine Hotels.com guest review
wonderful, peaceful getaway from all the hustle and bustleGenuine Hotels.com guest review
"Tradition and quality rolled into one!"
Amazing service. The first room we got was street-facing and loud from 5:30 pm in the morning. Staff were fantastically accommodating and upgraded us to a suite immediately. Friendly staff, helpful service with a traditional ambience you seek when vacationing in Austria. The location was also perfect for travel throughout Vienna.Genuine Expedia guest review
"Vienna and value what a find!"
We thoroughly enjoyed our stay at this traditional hotel. The setting and location were excellent for our first stay in Vienna. Reception is accessed down a quaint alley off the main high street and there are plenty of eateries and supermarkets right on the doorstep. The staff were friendly and helpful, even providing us with a large umbrella when we […] had an unexpected storm one evening on our way out to dinner. We would strongly recommend and are already thinking of planning a return visit with friends. Read moreGenuine Expedia guest review
"Good central location"
Well located for main station and airport train. Good old style hotel but with plenty of facilities. Staff very helpful.Genuine Hotels.com guest review
The service from reception was excellent and they were very helpful, however the servicing of the room was not what I would expect from a four star hotel, every day something had been overlooked. Rooms were clean and comfortable.Genuine Hotels.com guest review
"close to all must-see sights"
Hotel locationGenuine Hotels.com guest review
The hotel wasn't in the center of town but was a quick walk to everywhere we wanted to go. The room was small, as most European hotel rooms are, but very clean and nicely decorated. The service was great. We would certainly stay here again.Genuine Hotels.com guest review
"Great for sightseeing"
We stayed in one of the privilege rooms which was a very good size, very quiet and extremely comfortable; the bed and pillows were perfect. We didn't eat in the hotel as there are so many different places to choose from in Vienna. Would recommend Rudolf Olz cafe for breakfast- across the road from the hotel. Only two minutes from the central station […] to and from the airport. Read moreGenuine Expedia guest review
stayed 5 nights but tea & coffee facilities in room only replenished and cups changed on last day. Good job we brought our own supplies.Genuine Hotels.com guest review
"Quiet, lovely hotel"
We chose this hotel without knowing much about Vienna. It was very close to the CAT (city-airport train) terminal, and the underground, as well as the tram line O which goes from Prater to Belvedere. Good local restaurants as well (an Italian across the road, and an Austrian pub 2 mins from the back door). The rooms were very comfortable and quiet, […] each with a separate dressing room. The hotel staff were very helpful and friendly. Great choice! Read moreGenuine Hotels.com guest review
"excellent hotel and location"
very good service, terrific breakfast, comfortable room.... simply an excellent value. This is the place to stay; easy walking distance to Wien Mitte terminal that goes to the airport, equally close to U-3 and U-4 lines. Very nice and helpful staff.Genuine Hotels.com guest review
"Nice hotel, booked on a deal, very happy"
We booked on the secret hotel deal - and got a very good price for two nights. I loved the historic feel of the building in its cobbled arcade, the location is very convenient for the City Airport Train (CAT) and the U4 tram for getting to Schoenebrunn Schloss; it's a little outside the touristy centre but not too far to walk. I emailed the hotel in […] advance with two special requirements (relating to stairs and bed) - they never replied but the room we got was perfect on both counts, so I'm not sure whether we were lucky in room allocation or whether the management made special arrangements for me. There's a pub around the corner called Bierteufl which serves fantastic Austrian food (schnitzel, spaetzle, etc) at a cheap price and has a good selection of beer and were still serving when we arrived late on a Friday night (11.30ish) when everywhere else was closed. I would come back here again. Read moreGenuine Expedia guest review
Very friendly parking was a little complicated,with the car park only being admitted by card,Genuine Expedia guest review
Like it ...Genuine Hotels.com guest review
"Mercure Grand Hotel Biedermeier Vienna"
The room was great, spacious and comfortable with good quality linens, toiletries etc. The windows drowned out most of the noise from the street outside and the air con was excellent, which was very welcome in the heatwave while we were there. Standard of cleanliness very good. We didn't include breakfast as it seemed quite an expensive addition to […] the room rate but on reflection I would choose it next time as there arent that many places to eat nearby. I was very pleasantly surprised by the hotel - for the bargain rate we got for our twin room, it was great and I would definitely go back. Read moreGenuine Expedia guest review
"Hotel along a passage!"
a old hotel along a passageway, so rooms look out onto other windows - caught someone peeping at me one day, from opposite side of passage, so had to have curtain closed when changing etc. No decent lighting............. this is a general moan about all hotels... the lighting is so DIM!! Breakfast tables too close together... I dont want to hear the […] conversation of the people on the next table, nor be able to reach their toast, when mine is cold!! Read moreGenuine Expedia guest review
"Mercure Grand Hotel Biedermeier in Vienna"
Excellent location from airport - CAT train stops some hundred meters from the hotel - also U4 and U3. Interesting neighbourhood with variety of dining places, close to city center. Hotel is very nice, in old fashioned style. Free Internet in our room and 2 computers for free to use in the lobby.Genuine Hotels.com guest review
"Stylish, comfortable, good value"
Least expensive rooms are extremely small and virtually windowless; but the hotel is delightful, the service professional and breakfast buffet excellent (if overpriced).Genuine Expedia guest review
"Solid basic hotel"
Nothing wrong with this hotel, a good basic hotel and service is particularly friendly. Just that I am not sure if the price matches the quality.Genuine Expedia guest review
"Great location, friendly service"
This is a great hotel if you want to be near the centre of Vienna but don't want to pay an arm and a leg to be right in the centre. I was expecting the walk to St Stephens to be around 25 minutes looking at the map but it is just 15 mins down a lovely high street with shops and hotels, so we walked into the centre every day and evening. The hotel was […] excellent and really friendly - we wanted to change the room when we got there and they sorted it out for us. We even got engaged in this hotel - and I'd love to go back. Read moreGenuine Hotels.com guest review
The hotel was very clean, quiet and the service was excellent. The recommendations from staff were very good and they were all very helpful. The hotel is just 5mins walking from the CAT (the train that connects the airport to the city centre) so it's extremely convenient to get to/from. It's also about 15mins to the city centre (St. Stephen's) so […] it's very central for everything you might want - all is within walking distance. We enjoyed our time there and really helped with the experience. Would definitely recommend it to anyone. Read moreGenuine Hotels.com guest review
"Definitely not 4 star"
The hotel was about a 10 minute walk from the station but the road has bumpy pavers so not so great with luggage. The room was an unusual design. There was a bedroom and a sitting room which was nice but the bathroom was located in one and the toilet in the other. Therefore needed to walk around the corner to wash your hands after going to the toilet. […] Very strange. The bathroom was nice. The beds were not so comfortable and very narrow. Parts of my bed fell off. TV and fridge were good but no jug. I would say a 3 star experience. Read moreGenuine Expedia guest review
"Dejligt hotel med god service"
Kan fint anbefales. Ligger 5 min. gang fra Wien Mitte stationen. Dejligt saunaområdeGenuine Hotels.com guest review
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