"Very charming tunneled walkway location."
Our room with twins was a welcome refuge to return home to after long days of walking and taking the excellent public transportation. This hotel has all the creature comforts Westerners hope for like AC, crisp white linens and duvets and pillows of top quality. Our room had a bath for soaking aching muscles and reading lamps for each bed. Cable TV and […] minibar fridge and separate toilet room. Our windows opened to the outside and yet was very quiet. We never took the breakfast option which was something like 17 euros. Read moreGenuine Hotels.com guest review
"Conveniently located to Wien Mitte"
This is a nice clean hotel, with spacious rooms. We selected it because it was less than a 10 minute walk to the Wien Mitte Landstrasse station. It's also close to StadtPark. There is also a good restaurant next to the hotel,Genuine Hotels.com guest review
"Location location location"
This hotel is very close to the Landstrasse Hauptstrasse train/metro station; also (if you're a good walker) close to the historic center of Vienna. One can take the train from the airport and then walk 3 blocks to this hotel (obviously if you don't have a lot of luggage. The staff was VERY eager to be helpful. On the downside, if you like to sleep […] with the window open there is a lot of noise from the cobblestone alley on which the hotel is situated, until about midnight. Read moreGenuine Hotels.com guest review
"Great staff just adds to the good value"
Very friendly and helpful staff from the arrival to the departure. They set the bar high, and that extends the good value for the cost of the stay.Genuine Hotels.com guest review
Quiet hotel, easy to find, near the metro so the whole city is just minutes away.Genuine Expedia guest review
This hotel is adorable. The staff were nice and efficient, the room was clean and well appointed. The only thing off an excellent standard was getting into the bed on one side was awkward due to the layout of the room, but it did not bother me much.Genuine Hotels.com guest review
"nice, clean and convienient"
The hotel was very nice as well as the staff. The location was excellent 5 minute walk to the metro station, a main hub. The sites could be walked to or you can go by metro. Travel to and from the airport was easy by mass transit. I would recommend this hotel to a friend and would stay there again.Genuine Expedia guest review
"not for handycap"
no one help with our bags!! One of the bags broke, the ground was difficult for the wheels (bag)Genuine Expedia guest review
"Lovely hotel - location not for wheeled luggage"
We had an overnight stay in Vienna due to a flight connection the next day. It's in a good location to walk into the center of the city, especially to visit St. Stephen catherdral. Only problem is the long cobblestone street leading to the hotel entrance. -- Service, good. Beds are very comfortable. Shower/bath works well, but glass door could be sealed […] better. -- Glad that it's not far from the train station, with some good restaurants nearby. Read moreGenuine Hotels.com guest review
"Great Hotel Location and Value"
The staff was excellent! Every time I had a question or needed assistance, they were right there. Close to the key Metro stops and the main Vienna attractions. Numerous choices for restaurants and ice cream very close by. Front desk arranged airport transport door to door at a reasonable rate Flawless service with a smile!Genuine Hotels.com guest review
"Typical Viennese hotel"
The entrance of this hotel is through a courtyard street, with little shops and an al fresco restaurant. The hotel also has an attractive winter garden and very ample rooms.Genuine Expedia guest review
"May not be best for certain people"
Situated in the middle of a city block, it is not really close to a street & the cab driver didn't know the easiest access through a parking area. The nicely equipped room, with two bathrooms, was situated on two levels; guests need to know about having to climb steep narrow stairway to access sleeping level.Genuine Hotels.com guest review
"Very nice experience."
The hotel has a great location. Nice and quiet, but easy to get around and walk the city.Genuine Expedia guest review
Nice hotel relativelly close to the center. Seems like garage access needs to be managed somehow.Genuine Hotels.com guest review
My friend and I stayed for 1 night in this hotel. We booked a Classic room with two single beds. Overall, the room was cosy but much smaller than expected. We visited in July and understandably the air conditioning was cooling the room. The problem is that regardless of the settings of the air conditioning, the room was always a bit too cold for our […] taste. We ended up sleeping curled up in our blankets to keep ourselves warm. Another thing I didn't quite like was that although we had access to internet in the evening, when I tried to connect on the morning (before checking-out) there was an error message saying that we are not checked in. I guess the system assumes that since we were only there for one night, we should not be granted internet access upon waking up in the morning. Hours before the check-out time! Finally, at about 8am, when we were just waking up, we heard how somebody unlocked our door, opened it, and then closed it without coming in. I immediately jumped out of my bed, rushed to the door, opened it and saw a woman standig in the hallway. She apologized but didn't say anything more. I assume she was the cleaning lady. But still, this unexpected visit so early in the morning disturbed me and my friend. Overall, I would say we paid for a 4-star hotel (that indeed looks like a 4-star one) but got service as if it was 3-star at most. My advice would be: book it if you get a deal on the price, but don't spend too much on it. Read moreGenuine Expedia guest review
"Satisfactory hotel with supportive employees"
In overall I was pleased to stay Mercure Grand Hotel. Staff was very helpful and kind. Wireless internet connection was working properly throughout the hotel and speed was decent. I found the room view unsatisfactory. It was looking for just a corridor and you can see the other room's window just opposite. You cannot keep your window open. Secondly, […] room size was not good when compared to a 4 star hotel. Nevertheless, I recommend this hotel if you have relatively good price. Read moreGenuine Expedia guest review
Lovely hotel down a charming alley. Less than 15 min stroll to downtown Vienna through Stadtpark. Gave us a comprehensive Explore Vienna in 72 hours tour book and explained the Vienna card, which saved us money and time. Was able to see everything mentioned by following their suggestions. Even had time to see a few extras because we had 4 days..The […] train sation short walk away as well. Read moreGenuine Hotels.com guest review
"Mercure Grand Hotel - good location, poor Internet"
The hotel was quite nice and the location was very convienient. Only two complaints: #1 there were only two electrical outlets in the room, and both were behind the tv (and in use). I had to ask for a long power bar to use my computer near the ethernet cable. #2 Internet was quite slow, even in the lobby (and no wireless in the rooms).Genuine Hotels.com guest review
"Convenient overnight stop"
Clean, convenient to Wien Mitte station for an early morning train to the airport. Good breakfast.Genuine Hotels.com guest review
Stayed here for 2 nights and loved it! We arrived very early after a long haul flight from New Zealand and we were given our room as it was already ready. Very good service , polite and courteous staff. Loved the location close to the CAT station. I would definately stay here again.Genuine Hotels.com guest review
"Nice all round hotel"
Room was excellent. Breakfast good, and lots of choice. Front desk service was professional and knowledgeable.Genuine Hotels.com guest review
"Hotel room a little small for a 4star hotel"
Nicely located, although a little distance from the main attractions of Vienna. Fitness centre was disappointing, with little equipment...a cross trainer ( a cheap one), a running machine, exercise bike and an exercise mat was rather less than the hotel description indicated. Hotel staff where though very helpful. Breakfast was good although a little […] expensive at 17 Euros each. Read moreGenuine Expedia guest review
"A hotel with lots of character."
New Year in Vienna was a very good experience. Tourist attractions were well promoted and there was something to suit all tastes. We were not disappointed when visiting the traditional coffee houses and the variety of speciality drinks and cakes exceeded our expectations. The city on New Years eve was exciting with plenty of music and activity. The […] exceptionally mild weather was a bonus. Read moreGenuine Expedia guest review
"Nice place to stay"
Location is 15 minutes walk form downtown if you like walking it is a place to stay. Hotel is located on a pretty small street surrounded for small shops. You have a supermarket next to it, if you decide to have your breakfast in you room as the hotel provide a catler and instant coffee. No many good restaurants around at least on the main street take […] you to down town. Staff are friendly and helpful. If you decide to sleep late don't forgot to attached to the door the tag "don'e disturb" as cleaners will nock the door once and immediately open the door :). Price was very good for a double room for two nights. Read moreGenuine Hotels.com guest review
"Vienna Xmas Market Trip"
Lovely hotel in excellent position. Staff were very helpful and spoke excellent English. Rooms were very clean and beds incredibly comfortable.Genuine Expedia guest review
"Vienna - CityBreak"
This was an excellent hotel, centrally placed, well run and efficient that made our stay in Vienna pretty much flawless. Excellent value.Genuine Expedia guest review
"Good hotel in great location."
Staff were helpful and location was in walking distance of Xmas markets, belvedere museum etc. The CAT stop is a few minutes away on foot from the hotel so you can get a ticket and jump straight on the train from the airport direct to hotel and return. Swiss air were also very good - you probably pay for it but there is a lot to be said for a cuppa […] tea, snacks and some decent customer service. Read moreGenuine Expedia guest review
Really enjoyed our stay here. Shortish walk(25 mins) from interesting sights, but close toU4,U2 U bahn so even handier to access sights including the Schonbrunn. Excellent breakfast and handy restuarants in the charming hotel's passage courtyard. (very atmospheric). Friendly reception staff but unable to explain why our room was only serviced 2 days […] out of 5!! despite being notified after the first omission. Our travellig companions on the same floor had no problems. Fortunately the service trolley was parked in a recess close to our room so fresh towels etc weren't a problem. Despite this 'blip' I would recommend this hotel as it did not spoil a most enjoyable stay. Read moreGenuine Hotels.com guest review
"Ideal location, excellent transport connections."
Fully occupied four-day break. City is compact with excellent transport systems. Weather good.Genuine Expedia guest review
"A weekend in Vienna."
We went to see Vienna for the weekend and stayed at the Grand Hotel Mercure. We went on the free guided walking tour and followed our guide's advice about where to visit. Culture: Haydn, Mozart, Beethoven and Schubert all lived in Vienna. The Albertina gallery: see paintings by Durer, Titian, Michael Angelo. Concert halls, hear a Mozart quartet. Transport. […] The metro, the buses and the trams all work and are clean and cheap. Food. Have breakfast at a coffee house and stay to read the papers, like the Viennese do. Read moreGenuine Expedia guest review
"A Great Experience"
We loved the location with the courtyard entrance. The facility was our favourite during our trip. It was very convenient to shops and eateries.Genuine Expedia guest review
"Okay for short stays"
Hotel was okay (not too old neither new). Location was about 7 mins walk from Wien Mitte with direct connection to the airport. Wifi signal was weak but usable for messaging/emailing.Genuine Hotels.com guest review
"Hotel without proper Internet"
I travel a lot. I normaly stay in 4 or 5 star hotels. My basic requirements are : a room, a good bed, a shower and proper INTERNET. And that last thing is a MUST. The front desk of that hotel was occupied mostly by disapointed guests ( to say the very least) wondering how they could connect and the clerk having to explain that it did not work in the […] rooms and for long periods of time (hours on end), not even in the lobby or the building. And to make maters worst, people from the hotel did not look like this was a major problem. This went on all 3 days I was there. Hotels should now consider Internet service like hot water, it is for most people a must as it is for me. If I had know, I would not have book there. And this is what a lot of people were saying out load in the lobby. For the hotel itself, location is good, about 300 meters from the Ubahn. It is located in a charming little alley. If you have limited mobility, be aware that you will have to walk about 150 meters on a nice but uneven surface to get to the entrance. Cars do not enter the alley. Rooms are a lillte old but are clean. People were friendly and polite even when gests were frustrated. For the way this hotel seems to consider Internet service, I would not recommend this hotel unless you appreciate being totally TOTALLY disconnected. The experience was a bit like 30 years ago. I was in Prague the weekend after at the Corinthia Hotel, wow, that is a good place to be. Read moreGenuine Expedia guest review
"A pleasant, reasonably central hotel."
This older style hotel is accessed from the road along a cobbled alleyway, so traffic noise is minimal. It is reasonably central ( about a 20 minutes walk to St. Stephen's cathedral) and the nearest metro station (on the direct U4 line to the Shonbrunn palace) is only a 5 minute walk away. If you turn right out of the hotel on to the main street there […] are shops and cafes. If you turn left out of the hotel you come to a smaller street (the Ungargasse) which has an Indian, a Mexican, an Italian (excellent) and a Japanese restaurant. There is also a pub/restaurant called the Bierteufl (reasonable food and great beer) and a small,grungy pub called the Café Malipop which you will either love or hate (we loved it). The hotel itself served all our needs, although we only slept in it and didn't use any of the facilities. Relatively small quibbles are mentioned below. The front desk service was excellent and the room was cleaned in a timely and efficient way. The hotel and surroundings were nice and quiet. Read moreGenuine Expedia guest review
"Beautiful building full of character"
Very friendly staff and wonderful place.Genuine Hotels.com guest review
Quiet, comfortable old fashioned feel with modern facilitiesGenuine Hotels.com guest review
"Very comfortable stay"
Slept like a log, in the comfortable bed and no ambient noises to disturb me.Genuine Hotels.com guest review
wonderful, peaceful getaway from all the hustle and bustleGenuine Hotels.com guest review
"Tradition and quality rolled into one!"
Amazing service. The first room we got was street-facing and loud from 5:30 pm in the morning. Staff were fantastically accommodating and upgraded us to a suite immediately. Friendly staff, helpful service with a traditional ambience you seek when vacationing in Austria. The location was also perfect for travel throughout Vienna.Genuine Expedia guest review
"Vienna and value what a find!"
We thoroughly enjoyed our stay at this traditional hotel. The setting and location were excellent for our first stay in Vienna. Reception is accessed down a quaint alley off the main high street and there are plenty of eateries and supermarkets right on the doorstep. The staff were friendly and helpful, even providing us with a large umbrella when we […] had an unexpected storm one evening on our way out to dinner. We would strongly recommend and are already thinking of planning a return visit with friends. Read moreGenuine Expedia guest review
"Good central location"
Well located for main station and airport train. Good old style hotel but with plenty of facilities. Staff very helpful.Genuine Hotels.com guest review
The service from reception was excellent and they were very helpful, however the servicing of the room was not what I would expect from a four star hotel, every day something had been overlooked. Rooms were clean and comfortable.Genuine Hotels.com guest review
"close to all must-see sights"
Hotel locationGenuine Hotels.com guest review
The hotel wasn't in the center of town but was a quick walk to everywhere we wanted to go. The room was small, as most European hotel rooms are, but very clean and nicely decorated. The service was great. We would certainly stay here again.Genuine Hotels.com guest review
"Great for sightseeing"
We stayed in one of the privilege rooms which was a very good size, very quiet and extremely comfortable; the bed and pillows were perfect. We didn't eat in the hotel as there are so many different places to choose from in Vienna. Would recommend Rudolf Olz cafe for breakfast- across the road from the hotel. Only two minutes from the central station […] to and from the airport. Read moreGenuine Expedia guest review
stayed 5 nights but tea & coffee facilities in room only replenished and cups changed on last day. Good job we brought our own supplies.Genuine Hotels.com guest review
"Quiet, lovely hotel"
We chose this hotel without knowing much about Vienna. It was very close to the CAT (city-airport train) terminal, and the underground, as well as the tram line O which goes from Prater to Belvedere. Good local restaurants as well (an Italian across the road, and an Austrian pub 2 mins from the back door). The rooms were very comfortable and quiet, […] each with a separate dressing room. The hotel staff were very helpful and friendly. Great choice! Read moreGenuine Hotels.com guest review
"excellent hotel and location"
very good service, terrific breakfast, comfortable room.... simply an excellent value. This is the place to stay; easy walking distance to Wien Mitte terminal that goes to the airport, equally close to U-3 and U-4 lines. Very nice and helpful staff.Genuine Hotels.com guest review
"Nice hotel, booked on a deal, very happy"
We booked on the secret hotel deal - and got a very good price for two nights. I loved the historic feel of the building in its cobbled arcade, the location is very convenient for the City Airport Train (CAT) and the U4 tram for getting to Schoenebrunn Schloss; it's a little outside the touristy centre but not too far to walk. I emailed the hotel in […] advance with two special requirements (relating to stairs and bed) - they never replied but the room we got was perfect on both counts, so I'm not sure whether we were lucky in room allocation or whether the management made special arrangements for me. There's a pub around the corner called Bierteufl which serves fantastic Austrian food (schnitzel, spaetzle, etc) at a cheap price and has a good selection of beer and were still serving when we arrived late on a Friday night (11.30ish) when everywhere else was closed. I would come back here again. Read moreGenuine Expedia guest review
Very friendly parking was a little complicated,with the car park only being admitted by card,Genuine Expedia guest review
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