"Not 4 Star Quality"
A decent enough hotel but definitely not 4 star quality - think UK & 3 star at best - room quality akin to a UK Premier Inn. Having stayed in Vienna earlier in our holiday, we returned for 1 night in order to fly home. I was unable to book our previous hotel, so picked this one. Not the greatest of locations, albeit right next to the underground & only […] 2 stops to the city centre - Good price, so I suppose you get what you pay for. Very clean, with helpful staff & a good price breakfast. Read moreGenuine Hotels.com guest review
Morning reception staff very nice, afternoon- not very interested to assist. For that price my room should have been better "equpped" I asked for a kettle which I was told to pay a deposit of 20 euros!!!!!Genuine Hotels.com guest review
Tutto perfettamente nella media. Ottimo hotel in una comodissima posizione per raggiungere facilmente il centro. Camere spaziose, pulite. Unica piccola pecca la colazione che quando non inclusa costa € 9.90 e non è all'altezza (in termini di scelte) dell'importo chiestoGenuine Hotels.com guest review
Hotellet lå et stykke fra centrum, men der var dog kun 20 min hurtig gang dertil - så det var ok. Men hvis man skulle være i Wien i længere tid ville vi vælge et hotel tættere på. Værelset var fint og havde gode senge og et rent og stort badeværelse. Personalet var venligt og hjælpsomt. Men indretningen var ret umoderne. Morgenmaden var god men ikke […] rigtig god. Read moreGenuine Hotels.com guest review
지하철 바로 앞에 있어서 이동하기 편리했어요. 그리고 가격대비 깔끔하고 좋았어요.Genuine Hotels.com guest review
Den Tagespreis für die Tiefgarage war viel zu hoch! Hätten gerne im Badezimmer eine Badewanne gehabt...haben diese Bitte auch im Voraus geäussert...wurde leider überhaupt nicht beachtet.Genuine Hotels.com guest review
"очень удобно, конфортно и не дорого"
Оставались в отеле два дня, заселили ранче обычного check in-а на 2 часа, так как мы приехали из Германии,,,очень рано,,,спасибо, что не пришлось долго ждать,,номер очегь хороший, свежий, постельное,,полотенца,,все на 5+,,,санузел с душкабиной был отличный,,,в некоторых номерах были ванные,,но очень все ново, удобно, чисто, если идти от отеля к заподному […] вокзалу,,,,,ровно 30 мин,,или есть метро,,,попробуйте,,я как новечек,,,справилась с покупкой билета за 2 минуты,,цена проезда 2, 10 евро,,,и станция метро прям напротив отеля,,,,все понравилось,,ни капли не пожалела,,,единственное что,,от завтрака ожидала большего,,,но многое из того что хотела, было,,а кофе вообще отличное,,,спасибо за все,,,,я осталась довольна,,и не пришлось платить дорого)))) Read moreGenuine Hotels.com guest review
"Ambienti moderni e raffinati"
Abbiamo soggiornato in coppia per 7 notti. Il personale parla inglese, uno di loro anche un po' di italiano, ed è stato gentilissimo e cordiale. Abbiamo escluso la colazione, perché costosa e perché comunque vicino all'hotel è possibile usufruire di molti Cafè Konditorei (Bar Pasticcerie) ottimi. L'aria condizionata (difficile da non far azionare in […] automatico), seppur leggermente rumorosa, ha fatto il suo dovere egregiamente. Read moreGenuine Expedia guest review
"Worst hospitality "
09/13/14 Hemant S
Small rooms, uncomfortable bathroom, breakfast time it's like 600 people eating at a time, no refill, no crockery available for juice n coffee, when asked after 15 mints wait, get rude reply we need to clean so takes time. Complete cayos many go without breakfast. Management least bothered. Better to avoid such hotels
"A centrally located good hotel for tourist"
09/09/14 Pohit Kolkata (Calcutta), India
As such most of the tourist attractions of Vienna are situated within the central portion of the city. The location of this hotel is very much suitable for visitors. The rooms (smart room) are clean though small. There is problem to get wi-fi connection from the rooms situated in 2nd and 3rd floor of the hotel. The staff are very helpful. You can get Vienna card and other day tour tickets from the reception desk of the hotel. U-bahn station (Pilgramgasse) and McDonald (in case you like to have your meal outside the hotel) are within 100 ft from the hotel entrance.
"Why you shouldn't stay here."
09/07/14 VMA1121 New York
I am a female in her early twenties, this past summer I traveled to Europe for the first time ever and this hotel made, at least the Vienna leg of my trip, one of my worst experiences. I was mugged, IN the hotel, at breakfast. When I went and reported this incident to the front desk, all of the staff was nothing but rude and un-sympathetic. When I told them what happened they explained that what happens in the hotels breakfast area is none of their concern as it is an area opened to the public (something which myself, and others I was traveling with were NOT made aware of) and one of the desk workers said to me as I sit crying and shaken "you should stop crying, you'll never get your stuff back you should have been more careful". The next day I was told I would meet with the hotels manager to discuss what happened, he never showed. Vienna is a beautiful city with plenty of hotels, if you care at all about your safety or the safety of your friends and family, DO NOT stay at this hotel.
"Nothing to justify 4stars ranking"
09/07/14 MKV64 Piraeus, Greece
a) There was no soap or shampoo in bath (instead therte were refills used). b) Stained (by kids, chocolate) sheets simply put the other way and that's all c) Two t-shirts missing from luggage, most likely stolen. (Didn't complain officially due to time shortage).
"A good hotel with an excellent Staff"
09/05/14 Dan492 Brasov County, Romania
the hotel is very well located, and the customer service is excellent. Since we checked in, the receptionist, I think he was Spanish, was very kind and he offered us very useful information about the city and he answered all our queries very politely and even offered us advice about how to reach to the landmarks. the hotel was very quiet and the room was very clean.
09/02/14 CharlieST Split, Splitsko-Dalmatinska, Croatia
I stayed here only for a night but what I saw was really good. Everything looks really nice and new, the staff is very friendly and helpful. The rooms are standard for this type of hotel (clean, spacious, comfortable beds). Breakfast is really rich and tasteful and the restaurant can accomodate round 200 people. Location is also really good (next to the metro station) and the garage in the basement is really useful.The only "problem" was at the check in when the receptionist had some problems with our reservation (as I was a tour leader of a group we had a reservation for round 60 rooms) but everything was solved in 10 minutes.
"A very nice hotel"
09/02/14 nikolamarunic Split, Croatia
Hotel is nicely decorated and staff at the reception is nice, also the location is good. But when we were there, there was a mix-up that ruined the experience a little bit. Otherwise the hotel rooms were well equipped, clean and roomy for two, but if you add an extra bed it can get a bit tight. Breakfast is served and you can choose what you want.
"Definitely will visit again"
High reccomendation- great location - just out of Pilgramgasse metro station, clean and comfortable rooms, good service...croatian speaking and friendly staff.. Good value for money.I would definitely stay in this hotel again and reccomend it to my friends
"Pleasant but expensive"
08/24/14 Kayleigh W
Visited this hotel and to be honest it is lovely, clean and very welcoming. The lobby hosts a charming souvenir shop, and there is the option to eat here, but the prices were very expensive so we ate out. Friendly staff and big, clean spacious rooms. Very poor wifi - most people had to go to the lobby to read emails. We just happened to stay when Rapid Vienna were playing football, and there were coaches of very rowdy, drunk men falling about the place. There was no game if sleep with these here. Air conditioning didn't work and there were no fans. Don't attempt to take anything from the mini bar! A small packet of nuts would set you back at least €2.50 - I think this was the cheapest item! Very close to the metro and travel cards are cheap. Beautiful city with lots of attractions.
"Not a 4star Hotel"
08/23/14 James A
The breakfast is very poor and crowded at certain times. Wifi signal is very weak. Rooms are not that clean and shower doors do not close properly. Some of the staff are rude too. On the otherhand the hotel is centrally located and close to the underground.
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