Happened to be on sale, somewhat expensive but definitely worth the price! Very good service, LARGE, clean room. A room far too large for me by myself but greatly enjoyed it. Within walking distance to public transportation, City Hall, a lot of tourist options. The only negative was the breakfast was very crowded and they did not have enough seating […] to accommodate everyone. There were several sports teams there, so perhaps it had something to do with that. Read moreGenuine Hotels.com guest review
"In the heart of the city"
The suite was large, clean and comfortable. The only thing that was disappointing was that we drove to the city and parked our car at the hotel, which was very expensive. There's a TGI Friday's attached to the hotel if you're too tired to go out. This is where breakfast was also served. Huge selection and very good food.Genuine Hotels.com guest review
The only complaint I had was we arrived at 1:00 and we're informed the room was not ready but they would call us when it was. We ate lunch and returned to the hotel at 245 & the room still wasn't ready. We did not get to check into the room until 410 which was ridiculous.Genuine Hotels.com guest review
Comparatively excellent value for money, due to it's Superb safe location at the center of Benjamin Franklin Parkway! Located literally right opposite the historic Cathedral Basilica, and Logan Square park. Close, comfortable walking distances to beautiful City Hall, public transportation options, all the famed art and science museums, as well as the […] famous Reading Terminal Market. Travelling solo, found the City Hall/ downtown neighborhood to be rather rowdy. So, the center location on the parkway gave this property a much safer vibe. The rooms were extremely spacious and very clean. Sofa bed included. Mini-fridge was rather on the smaller size. No stove nor utensils. Microwave. Ample storage in kitchenette No cutlery nor dishes, but can be requested. Loved the two private balcony areas, specially the spacious living room balcony. Front desk personnel very friendly and helpful: double checked that the room was all in order by calling the room. Overall staff were always friendly and courteous. Very clean bathroom. Nice shower head with super water pressure. Loved the decent good hot and cold B'fast Buffet spread with cook-to-order options as well. Complimentary drinks and light snack in the evenings. Complimentary coffee in the lobby area. The work-out room is small, but functional and adequate. Only inconvenience: no free WiFi in rooms. Business center has only 2 computers and one has super slow internet. No free print-outs. Overall, would recommend. Read moreGenuine Hotels.com guest review
"close to the Barnes Museum"
Everything was fine except for the breakfast. TGIF was mobbed. It was a Saturday morning and we picked the wrong time. 30 minutes later or earlier would have been OK.Genuine Hotels.com guest review
Great location in center of town, great room for the 5 of us, would recommend hotel for familiesGenuine Hotels.com guest review
"Great hotel in a great neighborhood"
We always like staying at Embassy Suites properties, and this one is no exception. The rooms are spacious with a separate bedroom and living room. The rooms come with a mini fridge and microwave as well as a coffee maker. The beds are very comfy and the rooms are clean. We love the "cocktail reception". Basically a free cocktail and snack reception […] that goes from 5:30-7:30. Awesome. Finally, the breakfast is the best in the business. They have an omelette chef that will make your eggs to order and a nice big buffet with many choices. Read moreGenuine Hotels.com guest review
My stay was great. I loved the stay it was comfortable. The complimetry breakfast meals was amazing at Friday's, waiters were friendly and kind and patient. I would recommend this hotel.Genuine Hotels.com guest review
Emergency at midnight had us evacuate for 15 minutes -- many college kids were at the hotel that night -- don't rent to them without chaperones who will take responsibility for their actions. Otherwise, great location, good price, and easy to get in and out of the city.Genuine Hotels.com guest review
I loved my stay so much that I will be back there n 2 weeksGenuine Hotels.com guest review
"I would recommend it!"
only thing bad I would say is, rooms could have been a little cleaner. Beside that, everything was excellent.Genuine Hotels.com guest review
"CLOSE TO FLOWER SHOW."
I THOUGHT THAT IF I EVER HAVE ANOTHER OPPURTUNITY TO GET THIS SUITE AT THE PRICE THAT I PAID,IT WOULD DEFINITELY BE WORTH IT.Genuine Expedia guest review
Large, clean, friendly and quiet. Loved itGenuine Hotels.com guest review
Quality begins with service!! Lonia at the front desk exceeds in the area of customer relations!! The stay was excellent because of her!! Will absolutely recommend the hotel to all and will myself stay there again. All because of one Employee!!Genuine Hotels.com guest review
The hotel was very convenient to everything we wanted to do in the city for the weekend. The room and hotel were clean and comfortable, plus the suite was huge. The service was excellent. It happened to be St. Patrick's Day when we were leaving and the parade went right by the hotel. Although that must have been a nightmare for the valets trying to […] move people checking in and out, they were on top of it and made our life easy. Since the streets were closed, one of them even carried our bags and walked us two blocks to catch a cab! The only complaint I would have is about the convenience of the elevators. There were three elevators, which should have been plenty for the number of rooms, however we always had to wait at least 5 minutes to go anywhere. One at 9:30am we waited 20 minutes before we finally gave up and walked down 10 flights. Read moreGenuine Hotels.com guest review
"Well everything can't be perfect..."
Location is great... Parking not so great. Barbara at the front desk great had Customer service. The beds are not as comfortable as they appear. The drinks at the Manager's Reception were beyond great. The snack at the Reception should be for small children and not adult guest. The room was spacious and modern, it need to be updated more. I enjoyed […] my stay until... I left a personal item in the room and I called and was put on hold and transferred several times. I was directed to the Director Susan, who has obviously lost touch with her Customer Service skills. She was so rude and had no intentions of attempting to look for my personal item. I felt that if I had any contact with her during my stay it wouldn't have been pleasant. Read moreGenuine Hotels.com guest review
I paid extra for the view and it was not what I had expected. Very disappointing Not worth the money. I Could not open the doors to the balcony. Overall stay was just ok. However the staff was very nice and friendly. And I couldn't turn the heat pass 80. I'm always cold so that was uncomfortable being as though there was a draft from the balconies in […] the bedroom and living room Read moreGenuine Hotels.com guest review
Overall a good experience. All good except a terrible mattress. Very soft and felt unstable. Not a good night sleep.Genuine Hotels.com guest review
We stayed here over night between touring colleges in the area. The staff was very friendly and helpful. The SEPTA was a few blocks away if you prefer public transportation or a cab was always at hand. The reasonably priced room was excellent, the $40 fee for overnight parking was not terribly bad but the $8 parking tax we were not told about on top […] of the $40 really made an excellent stay a bit sour. Overall I would highly recommend this hotel. BTW the computers in the business center are BEYOND slow! Read moreGenuine Hotels.com guest review
If you get what you pay for then I paid for quality and I happily got it. I nice spacious suite that I wish I could have spent more time in. The $40 valet was ridiculously overpriced, but there are public garages across the street. The TGIF co-located in the same building put on a fine complimentary breakfast but do your self a favor and go out somewhere […] else for dinner. Only mediocre food and service at a near premium price. The sight lines of the city were nice and I felt like we were staying at an extended stay suite with nearly as much living space as some foreign city apartments I had been in but much higher quality amenities. Staff were very helpful and friendly. I would go again despite paying more than I usually like to shell out for an overnight. Read moreGenuine Hotels.com guest review
"a nice hotel"
the hotel room is big and clean. also, the location of the hotel is convenient for travelers. the staff are nice. overall, this hotel is worth my money.Genuine Hotels.com guest review
"We loved it!"
I traveled here with my 8 yr old son. The staff was incredibly warm, welcoming and helpful. The staff is first rate. There was a very strange problem with the heat in our room when we checked in. The hotel was very responsive and when the problem couldn't be fixed they moved our room. The location was great and we loved that there was a TGIF attached […] to the hotel. Read moreGenuine Expedia guest review
"Great except for the lack of late night food"
My husband and I stay at the Embassy Suites whenever we can. The rooms are luxurious, but the price is not out of this world. My only complaint: we checked into our room at midnight, after a concert. Room service was no longer serving food, and there were no open restaurants nearby. So we went hungry. I wish room service served something even late at […] night. Read moreGenuine Hotels.com guest review
I stayed at the Embassy in Center City, PA. The ease of check-in/check-out was phenomenal. I loved the atmosphere in the Hotel as well as the surrounding area. The staff were accomodating and helpful. I really enjoyed my stay.Genuine Hotels.com guest review
The rooms were great the most comfortable bed I've ever slept in the staff are very helpful and it's close to everything but the elevators will have you confused from time to timeGenuine Hotels.com guest review
"Average, At Best"
Parking is expensive. Room decor was dated. Hotel restaurant is a TGI Fridays that was always crowded and very, very loud (don't try to have a conversation with anyone sitting with you during a meal).Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for sharing your recent experience regarding the Embassy Suites Center City. We have surveyed the parking charges with in the Center City area to ensure we are seen as a value to our guest when staying with us. We feel that the charges are comparable for the benefits we offer, such as unlimited in and out privileges and prompt service. There are other options in the City and we'd be more than happy to ensure they are available to our guest. I'm sorry you felt the restaurant was not to you liking, it can get very busy at times, we suggest attending breakfast as early as possible to avoid the crowds. We are a vintage Embassy Suites Property that offers a unique experience including the spectacular views from our balconies along with a 725 sq ft 2 bedroom suite with flat screen T.V.'s in every room. We appreciate the time you took to share your experience and we hope when you’re back in Philadelphia you'd give us another try.
"Nice Hotel -- BUT"
everything was good except - the Charge of $48 charge - and the front desk gets a Little defensive when asked why don they disclose itGenuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank you for sharing your experience regarding the Embassy Suites Center City. I am surprised you had a negative encounter with our front desk personal, please accept my sincere apologies, we will be sure to follow up with more training to ensure our guest feel welcomed. I understand your frustrations with the parking charges, we feel that our charges are comparable for the benefits we offer, such as unlimited in and out privileges and prompt service. There are other options in the City and we'd be more than happy to ensure they are available to our guest. Thank you again for taking the time to share your experience.
"Close to the flower show."
Check-in was fast and easy. Parking was convenient. Staff was great.Genuine Expedia guest review
felt right at home in this large roomGenuine Hotels.com guest review
Perfect location for our first trip to Philly! Friendly and helpful staff, large rooms, perfect view overlooking Logan Square. Couldn't have asked for better!!Genuine Hotels.com guest review
"very nice hotel convenient to sites in Philly"
Had a very nice stay. The suite was very large and airy. Had everything we needed and then some. The staff couldn't have been nicer. Can't wait to go back to Philly. We want to stay at this Embassy Suites again.Genuine Expedia guest review
"Great Hotel in Philly"
Get hotel in downtown Philly with nice staff. Good space in rooms. breakfast and plenty of things to walk to in the area.Genuine Expedia guest review
"lots of room -- no claustrophobia here!"
There are three great features about Embassy Suites. First, the rooms are very spacious. You could entertain people in your room. Second, there is a free cocktail party at 5:30 p.m. Third, the price includes a real breakfast! Also, if you plan to visit one or more of Philadelphia's museums, you are within very easy walking distance.Genuine Hotels.com guest review
"Love this hotel!"
We were greeted by an extremely pleasant woman at the front desk and checked in without incident. Rooms are fantastic, spacious and offer great views and balconies! There were three couples in our party and everyone really enjoyed their rooms. Only negative point is that the elevators do take a very long time especially at check in. We will go back, […] though! Read moreGenuine Hotels.com guest review
"Parking too Expensive!"
The Parking situation was disappointing - $40 per night for Valet with no Self Parking Option! The Heater in the room was really loud too. So loud I had to keep turning it off in order to sleep but then we were cold. Disappointing for sure.Genuine Expedia guest review
The hotel staff was courteous and cheerful. Though the room was spacious, it was definitely dated and beat up. We had a handicap accessible room and the mechanism above the bathroom was falling off the top of the door. If you weren't careful, you could bump your head on it. Still the room was comfortable and adequate for the price. I would definitely […] stay there again. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience regarding the Embassy Suites Center City. i did research the room you were staying in and our Engineering Department has rectified the issue with the door closer, thank you for bringing that to our attention. I 'm glad you enjoyed your stay with us and we look forward to your return in the near future.
Overall my stay was very good. The smoking suites should be ventilated better and aired out. Leave the balcony door open for a while. The door to the bed room had a hole in it, as though someone punched it, the lamp shade in the dinning area, and the couch was stained. Thank you.Genuine Hotels.com guest review
"Manager's reception needs MAJOR improvement"
Overall, I really enjoyed my stay. The hotel room was clean, spacious and comfortable. The free breakfast in the morning was very good as well. The staff was hospitable ams helpful. My only gripe, and it is a big one, is that the Manager's reception needs major improvement. I have stayed at several other Embassy Suites within the past year, and have […] thoroughly enjoyed the Manager's reception as a nice addition to my stay there. I've enjoyed nice cocktails as well as very good appetizers. Not here, however. The appetizers offered were goldfish crackers and pretzel nuggets. The lobby where the manager's reception is held is cold and cramped when it comes to accommodating the hotel guests. And worst of all is the fact that the bartender was no real bartender. She had no clue how to make drinks, even asking my husband how to make the drinks he requested (one of which was a simple whiskey sour). The end product was horrible and undrinkable. So much alcohol was in my drink that I got a headache from my first sip. Please do better in this area Embassy Suites Philadelphia. If you can improve this, you'd have a 5 star rating from me. Read moreGenuine Hotels.com guest review
"Made business tri more convenient"
The hotel was conveniently located to business. It was a nice hotel and reasonably priced. Staff was excellent.Genuine Hotels.com guest review
"had a great time"
Clean, spacious with kitchen. Had a great 3 nights stay.Genuine Hotels.com guest review
"Nice room, not what I asked for."
The room and location was great but I paid for a King size suite 3 weeks in advance and got bumped out because I made reservations from a third party site. I understand the benefit of a cheaper price but that should be indicated on the site before booking.Genuine Hotels.com guest review
I stayed in a suite that had a beautiful balcony view of the Art Museum and all of the beautiful scenery that Philadelphia offers. The room was impeccably clean and comfortable and the staff were very informative and approachable. I felt like I was on an extravagant vacation and a great complimentary breakfast was included! I would definitely recommend […] it to others and I plan to stay with them again. Read moreGenuine Expedia guest review
"Nice hotel but room type not guaranteed"
I had paid in advance and ask for a king I was given a room with two doubles. However I had called in advance and was notified of this I was also notified if one come available I would get that one. Upon arrival I asked about the situation and was told a few had become available but they had not been given to me. Nice facilities but need to work out […] the stipulations Read moreGenuine Expedia guest review
Very close to Museums and easy walking distance to the art that makes the center of city so pleasing. Staff was great and helpful. The room was nice and large. The price was reasonable. I would definitely stay again.Genuine Expedia guest review
"Nice hotel downtown"
Good hotel. The rooms were nice and big. I thought the rooms were cold. The heat was blowing out cool air in the bedroom but hot air in the living room. The breakfast was a great add. The evening reception was a good touch and fun.Genuine Expedia guest review
Great hotel and roomyGenuine Hotels.com guest review
"Great escape from our power outage"
I almost felt guilty enjoying my stay as much as I did while neighbors camped out in their houses. My family enjoyed the convenience of the location and we even added an extra night to our stay.Genuine Hotels.com guest review
"Excellent customer service!"
We loved this hotel! Went for a girls weekend with friends and the room was very large with a great view of the city and extremely clean! Front desk, valet, concierge were incredible and very friendly and helpful. We would definitely stay there again!Genuine Hotels.com guest review
Service was really bad. There were a bunch of hotel staff standing around doing nothing. They weren't courteous and they took too long to park and retrieve my car. I won't be going back.Genuine Hotels.com guest review
Very good hotel with excellent front desk and bell captain/concierge services.The nightly manager's reception (open bar) was a great way to end the day or strat the evening. Just be aware that wi fi is an extra charge, Wi fi should be standard feature so who likes to be duped.Genuine Hotels.com guest review
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