All hotels in Philadelphia, Pennsylvania, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here1776 Benjamin Franklin Pkwy, Philadelphia, PA, 19103, United States of America, ‏‎855-239-9484
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4.1 / 5Excellent

Score breakdown (from 1,374 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.3
  • Condition
    4.0
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Very large rooms. Unique layout. Breakfast was the best I've ever received at a hotel.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
James
US
4.0 / 5Excellent
"Great room, great location, great price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fantastic location, professional and courteous staff, gigantic clean quiet room -- all for an amazing price. The usual small annoyances ... crowded breakfast, waiting for elevators, bathtub drain slightly busted ... that stuff is unavoidable. I'll certainly stay there again next time I'm in Philly.
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Dave
US
1.0 / 5Poor
"Philadelphia"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Valet Parking too expensive! Almost $50 Couldn't sleep because the Heating kept blowing cold air in the bedroom, living room temperature was ok. Breakfast crowded, not good service, asked 2 employees to please clean up the table so we can eat and was ignored, had to do it myself. My son found a cockroach in the men's room at the restaurant. Not satisfied at all, will never go back.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
Fabricio
US
2.0 / 5Fair
"Seemed like a good deal, but really wasn't"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was hoping that this would be a great end to a long business trip, however, it was not. The front desk attending was not very welcoming at all. The valet was ridiculously expensive, and the overall layout of the hotel was terrible. Free breakfast was tolerable. The best part of the hotel was the room. The valet service was pretty unorganized too, but the staff for valet were quite personable unlike the front desk agent when we first arrived. I wouldn't stay here again.
Genuine Hotels.com guest review
2 night business trip Feb 13, 2015
A Traveler
US
1.0 / 5Poor
"beware of bad rooms"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
the floor was freezing cold. the hand held shower spray kept slipping down. the bathroom drain was rusted and clogged.
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
US
3.0 / 5Good
"Great location, okay hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Stayed there for a convention, room was good, however not great. Hotel seems to be slightly dated, bathrooms are small, bedroom was cold even with heat cranked. Wish parking was explained a little better when booking. If you are there on a busy weekend, you will wait forever for an elevator, not to mention the elevators are really small.
Genuine Hotels.com guest review
3 night business trip Feb 12, 2015
Tyler
US
4.0 / 5Excellent
"nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
very nice and roomy. great stay.
Genuine Hotels.com guest review
1 night family trip Feb 11, 2015
A Traveler
US
4.0 / 5Excellent
"Pleased"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good experience. Hotel is a bit quirky and interesting. I have never stayed in a circular hotel. It made for some interesting room configurations. Would stay again. The breakfast buffet and social hour at night were great additions to the stay.
Genuine Hotels.com guest review
4 night business trip Jan 14, 2015
Gordon
US
2.0 / 5Fair
"It was an "eh" stay."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Messy bed sheets, but the service was great.
Genuine Hotels.com guest review
3 night business trip Feb 10, 2015
A Traveler
US
3.0 / 5Good
"Great location, horrible hotel."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Wonderful part of the city to stay in. Minutes walk to love park and sansom streets has a lot of cool bars. The balcony was the best part of the room honestly. If the room didn't have the balcony it's worth about half the price. I did think the valet fee was overpriced. Every time we wanted to pick up our car we called 20 minutes before hand yet we still had to wait another 15 minutes downstairs because all the valets didn't really know what was going on, including the valet manager. Also they only have 3 elevators and during high use hours your going to have to wait atleast 5 minutes for one and if there are multiple people waiting and you're not in front of the correct elevator you'll miss your turn and have to wait another 5 minutes. And if your room is next to the elevator like ours was you'll be hearing it through your wall going up and down all night. We got room service from TGIFridays, which is attached to the hotel, and all of our food was mildly warm and got about a handful of fries for a ridiculous price. All in all I'd only ever stay here again if it was my last choice.
Genuine Hotels.com guest review
2 night trip with friends Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"just perfect"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great view nice size rooms
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
william
US
5.0 / 5Outstanding
"staycation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
An amazing room for my solo night to myself
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent Embassy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was fantastic. Happy hour was great. Fridays in the hotel was awesome. Staff was super friendly and knowledgeable.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
David
US
4.0 / 5Excellent
"v-day"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
it was very nice and elegant
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Kaliah
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came to Philadelphia for family. I was very impressed with the hotel, the accommodations and the staff. I would definitely recommend it to anyone visiting the Philadelphia area.
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
Katona
US
3.0 / 5Good
"More Pros Than Cons, But Needs Updating"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
Pros: Big room, nice view, good breakfast, great evening reception with free cocktails & snacks Cons: a bit dingy and worn-down, staff nice but overwhelmed, broken heater and toilet in room.
Genuine Hotels.com guest review
1 night trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"A WONDERFUL EXPERIENCE!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
IT WAS FABULOUS! I will DEFINITELY be back!
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
Deborah
US
4.0 / 5Excellent
"Overall good value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice hotel, excellent location. Strange building design, but nice spacious rooms.
Genuine Hotels.com guest review
2 night business trip Feb 10, 2015
Edgardo
US
5.0 / 5Outstanding
"embassy suites"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Embassy Suites was great - great friendly staff - great location - only negative was the roll out couch - it was horrible to sleep on.
Genuine Hotels.com guest review
2 night family trip Feb 9, 2015
susan
US
5.0 / 5Outstanding
"Great experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was great. Room was better then expected.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Jose
US
4.0 / 5Excellent
"Will be back"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay!!! Bed was very comfortable and staff was always willing to assist
Genuine Hotels.com guest review
1 night family trip Feb 6, 2015
Leslie
US
5.0 / 5Outstanding
"Excellent value in downtown Philly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Loved this hotel - fantastic service from front desk staff and valet, big comfortable rooms for a good price.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
A Traveler
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was a very nice hotel. The room was spacious and the bed was very comfortable! Loved that there was a TGIFridays in the bottom of the hotel and there was a late check out. Next time I go to Philly I will be staying here.
Genuine Hotels.com guest review
1 night romance trip Feb 4, 2015
Amanda
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location is walking distance to great restaurants and shopping.. The evening reception is a great way to start the evening
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
A Traveler
US
2.0 / 5Fair
"Unpleasant Staff makes for Unpleasant stay"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The front desk staff is extremely rude. Expect long waits at the elevator. Rooms are dirty.
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Philly weekend stay :)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great! The check-in was supposed to be @ 4pm and we got into the city early. No issues at the front desk as they even upgraded us to a Presidential suite on the 27th floor for no additional cost. Great view! Bathroom was newly renovated. Complimentary breakfast was served in the Fridays downstairs and they even have a complimentary reception in the lobby from 5:30-7:30 with a full bar. Negative: Parking is expensive and alittle over priced. $50 per night... I found a lot 2 blocks away and only spent $10 from Saturday afternoon to Sunday night. :)
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Eduardo
US
5.0 / 5Outstanding
"week in trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
hotel was very clean service was great and location was right in the middle of everything room was very clean
Genuine Hotels.com guest review
1 night romance trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
"great hotel near the center of Philadelphia."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
had trouble finding the entrance and the valee parking was a bit pricy,but overall it was a great hotel. The first night I noticed my clock was a hour slow,I let the front desk know. in the morning and by the time I got back at night,it was fixed. There are usually always taxis parking in the back,or you could walk to almost anywhere in Philadelphia.
Genuine Hotels.com guest review
4 night trip Feb 2, 2015
George
US
3.0 / 5Good
"Philly"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great place when traveling for business. Elevators need replaced. Very slow.
Genuine Hotels.com guest review
2 night business trip Jan 21, 2015
jill
US
4.0 / 5Excellent
"Enjoyed my stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My stay at the Embassy was great. The staff was very courteous and the room was quite comfortable
Genuine Hotels.com guest review
2 night business trip Feb 5, 2015
Patricia
US
3.0 / 5Good
"room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Air conditioning was too loud in bedroom..and it was a lil cold
Genuine Hotels.com guest review
1 night trip Feb 2, 2015
Matthew
US
5.0 / 5Outstanding
"A Great Two Days"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful stay even with a few problems but the staff was courteous and made our stay amazing!
Genuine Hotels.com guest review
2 night romance trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
"Sweet Suite"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel for price, didn't have a smoking room as requested. Overall I was very pleased w/ this hotel
Genuine Hotels.com guest review
1 night romance trip Feb 1, 2015
William
US
3.0 / 5Good
"Service and Location are top notch"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location couldn't be more perfect, next to all the museums and SEPTA's Suburban Station. I was there with 2 kids to visit the Franklin Institute. Overall it was a good visit, with the location, service/staff friendliness and size of room the best parts. On the negate, the property seems to be showing it's age and the too-small/too-few elevators do not properly accommodate a busy hotel. We ended up taking the stairs to and from the 15th floor multiple times. Also, the fact that TGI Friday's is the hotel restaurant isn't great- mediocre food at best.
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
Nancy
US
4.0 / 5Excellent
"Very Nice Stay at Embassy Logan Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice place in a great location. Got a great deal on the room - thankfully, as valet parking (the only option) is quite steep. Also, there was a large group of high school kids there for some event, and the elevator situation seems to be a bit overwhelmed at times. THAT SAID, I would highly recommend overall considering the price point and location - and the service was top notch also.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"I'd stay here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have to say this was one of my better lodging experiences. The location is fantastic. The staff throughout the facility were genuinely nice. The breakfast, complete with made to order omelets, was incredible. The room layout is a little unique in that the 'living room' of the suite is in front, the 'bedroom' in back. Because of this arrangement the bedroom is much quieter than a typical hotel. As others have mentioned, the cost of parking was the only drawback. I'd stay here again without question.
Genuine Hotels.com guest review
2 night romance trip Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Great Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I had a great stay. It was very close to various attractions in the area. It was also a plus that Friday's resturant was downstairs and I did not have to go outside. Our room was very clean and we had to complaints.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"Always a pleasure"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Always stay here when I visit Philly. Huge rooms, always pleasant staff, free breakfast, and the manager's reception is always nice. A definite gem for the price.
Genuine Hotels.com guest review
1 night trip Jan 31, 2015
George
US
4.0 / 5Excellent
"overnight stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Did not like the fact the rates of phone service was not clear and concise... It said rate PER call not minute....and I was told You should have read the book by hotel management
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
natalie
US
5.0 / 5Outstanding
"Extremely .....fantastic stay....wonderful 4 days"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Exceptional! !!!!! My wife n I will most certainly visit again.
Genuine Expedia guest review
Other trip Jan 31, 2015
keyno Jean
US
5.0 / 5Outstanding
"AWESOME!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Better than we ever expected!
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
aubrey
US
4.0 / 5Excellent
"Great stay , great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay , great price
Genuine Hotels.com guest review
1 night trip with friends Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Nuce hotel at center Philadelphia. Great room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Love it great experience .very nice design room and setting . Comfortable . Good breakfast
Genuine Expedia guest review
Other trip Jan 30, 2015
Heleng
US
5.0 / 5Outstanding
"Loved the stay, avoid the Friday's Bar"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Loved the hotel, the rooms where very spacious. They had a living room area with a pullout couch, a small kitchen (sink, microwave and refrigerator), a bathroom and a bedroom. The breakfast that came with the room was great and the employees were friendly. Sadly it was snowing when I visited so I didn't really utilize the balcony. The only issue I had with the hotel was the TGI Fridays attached to the hotel and the parking. I visited the Fridays on Sunday afternoon and sat at the bar. The service I received was horrible, rude and slow. Don't let this sway you because I believe it's a separate entity, but just beware. The parking is valet only and costs around $50 a night, which is steep, but if you compare it to the parking garages around it isn't that bad. However if you are staying over the weekend checkout Philly Gateway Parking $5 a day and only around 2-3 blocks away.
Genuine Hotels.com guest review
3 night romance trip Jan 23, 2015
Kyle
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great time we spend in this hotel
Genuine Hotels.com guest review
1 night family trip Jan 27, 2015
Yousef
US
5.0 / 5Outstanding
"Great staff, Great rooms, Great view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great place to stay in Philly. Staff is always on top of it!! Great views of the parkway. Rooms give are spacious with large balconies. I stay here several times a year and have always had a good experience.
Genuine Hotels.com guest review
1 night trip with friends Jan 23, 2015
Eric
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Very spacious suite for a great price, but the furnishings and the beds definitely felt low budget. The bed sank in the middle so I felt like I was on a weird tilt all night. And even when we blasted the heat at 75 the suite felt very chilly the whole time (to be fair it was below freezing outside and snowing). Otherwise, staff was friendly and the gym was nice. Didn't pay for the wifi in the room, just went to the lobby for free wifi. Didn't eat the complimentary breakfast but it came with the room at no extra cost which is nice. Overall, great value but not the nicest or most updated facility.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
"fantastic staff - parking expensive."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great breakfast, convenient location, beautiful views from large balcony. Great!
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a wonderful stay. Convenient to all the museums and restaurants.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a great stay at embassy suites, philadelphia. The rooms are beautiful and very spacious.
Genuine Expedia guest review
Other trip Jan 28, 2015
Ayman
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews