"Good Hotel Friendly Staff"
Spacious rooms, friendly staff, breakfast included everyday. Had to take a cab to/from historic sites and better restaurants, but I would still recommend this hotel. Expensive parking at the hotel, suggest looking for a nearby lot for half the price, probably the same lot the hotel uses. Overall a great value compared to some of the hotels, i.e. The […] Four Seasons right across the street. Read moreGenuine Expedia guest review
Not worthy of the nightly rate. Would not reconmenmdGenuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank your providing a rating for the Embassy Suites Center City. Please accept our sincerest apologies for any aggravation or inconvenience experienced during your visit. We are constantly monitoring the performance of our Hotel and measure it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future. Your continued loyalty to Hilton Worldwide is appreciated and valued.
"great mothers day"
Awesome ! Perfect mothers dayGenuine Hotels.com guest review
"Nice location, but a dump"
This hotel hasn't been updated in 50 years. The rooms are spacious, but have a musty smell, REDICULOUSLY LOUD a/c - heat units, and tired, sad furniture. The only good thing about the A/C units is they drown out most of the traffic noise. Still, bring earplugs. Simply can't recommend.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry your room was not as fresh smelling as it should have been. We are a unique hotel with spacious suites that offer spectacular views of the city. Our rooms are scheduled for a refresh next year, I am sorry if the décor do not meet your standards. We are working diligently to replace or repair the older A/C units with a more efficient unit as quickly as possible; I hope it did not cause any inconvenience. We will take your comments under consideration as we continually work to improve our guest experience. We look forward to your return visit with us in the future.
"Nice location, poor amenities"
You'd figure that for spending $500 for two nights plus parking, that they would give you internet access. Big picture stuff was covered well enough, but all the little things were lacking.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City The time taken along with the effort made to share your comments with us regarding the Embassy Suites Center City is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. I am very sorry you were disappointed with the charge for the internet service. We do offer rates that include internet, please be sure to inquire at check in the next time your back in town. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services when your travels bring you back to Philadelphia. Your continued loyalty to Hilton Worldwide is appreciated and valued.
The suites are huge, even having small kitchens. The free happy hour and breakfast are great deals. The hotel could not be better located. Parking is expensive, but a cheaper garage is just next door. Price for value is good.Genuine Hotels.com guest review
The location of this hotel was wonderful. We were right in the middle of the museums, and close to good restaurants. Taxis were always available right around the corner. Best of all, every employee that we came across seemed to go out of their way to make us feel welcome and comfortable. The free breakfasts and evening cocktails at managers reception […] were also a treat. Met a lot of nice people. Downside: number one worst problem was the slow elevators. They had times when they took fifteen minutes to arrive. Second problem: we were disappointed with the kitchenette. I had specifically picked this place because it had one. The kitchenette had no dishes or silverware, and the coffeemaker was a dinky single-cupper. Paper cups only. And, sadly, each day we were replenished with two coffee packets to make two cups of coffee. There were three of us in the room. We either had to call for more, or get dressed and go to the lobby for the coffee served there. Kind of defeats the purpose of having a kitchenette if you ask me. Read moreGenuine Hotels.com guest review
GREAT LOCATION, GREAT STAFF, NERA EVERYTHING, WALKING DISTANCE TO SHOPS, RESTAURANTS, TOURS,Genuine Expedia guest review
The rooms were nice, however it was the SUPER friendly and accommodating staff that really made everything that much better. Everyone that we came in contact with was lovely. We will definately be back next time we head to Philly!Genuine Hotels.com guest review
"Go to hotel"
Hey - if you are looking for a hotel with a great location with ample room. The embassy philly is your hotel.Genuine Expedia guest review
Large comfortable clean rooms right in the middle of everything in Pniladelphia. Treated well. Checkin fine. Everything perfect.Genuine Expedia guest review
"Covenient to downtown Philadelphia."
The hotel is clean and comfortable. Staff are great.Genuine Expedia guest review
"Liked the Hotel a lot"
We loved the location and breakfast at the Embassy Suites. Great location.Could access a lot of museums. Very clean and big suite. Beds slightly small. Wish we had known parking was $40 extra per day though. Front desk and valets very helpful. Would stay there again definitely.Genuine Hotels.com guest review
Overall ok, but who on earth makes you pay the wifi at the hotel nowaday ?? Night shift check in counter employee was terrible, clearly unhappy to be at work ... Fortunately, the day shift lady was a charm !Genuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank you for your feed back regarding your most recent stay at the Embassy Suites Center City. We offer different options for guest to choose from when it relates to internet, some even offer free internet, please check with us the next time you are in town. I am surprised you had a negative experience with the night personal, I will make sure I bring this incident to their attention for immediate correction. On the other hand I am glad you were able to experience the level of service from another team member, please accept my sincere apology. The feed back that you’ve provided is very valuable to the success of this team, and I truly appreciate you taking the time to share. Thank you.
"Nice hotel in great location."
Love Embassy Suites extras but the plumbing in this building needs some work.Genuine Expedia guest review
"Good Philly location"
Comfortable room. We loved the full breakfast included and the manager's reception in the afternoon. The staff was very helpful.Genuine Hotels.com guest review
"central location to sights of interest"
1. First chek-in - no TP in bathroom, had to call down to get some. Had to call many times as there was no answer the first 3 times, just rang and rang. 2. Decided to stay 1 more night to visit other things and had to check out and then check back in at a higher rate. Asked to stay in the same room (to save you money in room cleaning, laundering, etc) […] but had to change rooms anyway. 3. Managers social with drinks, etc was very nice, but the snacks were really pretty sad - a bowl of plain chips, a bowl of mixed chex and a bowl of animal crackers. Read moreGenuine Hotels.com guest review
The place was beautiful , wish could have spent more days.Genuine Expedia guest review
breakfast area was extremely small. kitchen staff rude.Genuine Hotels.com guest review
"Good set-up for families"
It was great.Genuine Hotels.com guest review
"Hotel in the middle of downtown"
My stay was ok. I just have one complaint and that was that I asked for more blankets for use on the sleeper sofa and they said they could only give me one thin blanket because the hotel was full and they couldn't give me any more than one. I personally like to sleep with more than one blanket and they couldn't accomodate my request.Genuine Expedia guest review
Restaurant for breakfast was a TGIFridays and it was filthy. The happy hour was a disappointment as well... Was not the typical Embassy Suites experience. The room was very spacious and that was the only redeeming quality. Also, it was a nice neighborhood - convenient for walking places.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry you did not feel our hotel was up to your normal Embassy Suites standards. We are a unique hotel with spacious suites that offer spectacular views of the city. I’m sorry you felt that the restaurant wasn’t clean; I will share your comments and work to create a winning solution. I’m surprised that you didn’t enjoy the evening reception; we try to offer a variety snacks for everyone and stay within the Brand requirements. We will take your comments under consideration as we continually work to improve our guest experience. We look forward to your return visit with us in the future.
"very central and walking distance to where I was v"
Little disappointed that the kitchen had no glasses, flatware etc.Genuine Expedia guest review
Enjoyed the stay in Philly and appreciated the "breakfast included" portion of our stay with Embassy SuitesGenuine Hotels.com guest review
"Great place to stay"
Great location, the staff was very welcoming, and our room had a beautiful view. The place is a bit pricey but that seems to be the standard rate in this part of Philadelphia.Genuine Expedia guest review
I loved this hotel even though i was only there for a night it was amazing through and through.Genuine Hotels.com guest review
"Business, but all fun!"
The hotel was very nice and helpful. The price was a little expensive, but it was in the heart of downtown. Everything is in walking distance and the cab ride was cheap. The hotel was very clean, comfortable bed, and spacious. I would stay there again!!Genuine Hotels.com guest review
"1 day stay"
hotel was clean and staff was great except our remote control did not work and i called and asked for batteries or a different remote at 4pm. Still nothing at 8pm called and stopped by front desk but worker did not come up until 9pm. He said he need an allen wrench, he called at 10pm to say he didn't have one. So we had no remote (not the worst thing […] but it would have been nice). Read moreGenuine Expedia guest review
"Very roomy and close to everything"
The room fit 5 of us comfortably loved the balcony hotel staff was very helpfulGenuine Expedia guest review
"Best so far"
Best choice in Philly in my opinion. Excellent staff!!!!Genuine Expedia guest review
"Great Location - Good for Family (kitchenette)"
We really enjoyed our stay. We appreciated the kitchenette and the suite style for a reasonnable price, and above all, the cleanliness. We liked the breakfast (average but good enough and convenient).The only drawback was the elevator: the hotel was full that week-end, and each time we tried to use the elevator, we gave up and ended up using the stairs […] after 10 mn waiting. Fortunately, we were on the fifth floor (but we had a stroller, hence we still tried a few time to take the elevator). That being said, this was a minor detail, and we would recommend anyone to stay in this hotel (we would go back if we had to stay again in Phili)! Read moreGenuine Hotels.com guest review
Positive experience for the most part. The only issues were at TGIF when a very large crowd began arguing with the staff/police arrived on the premises. Also, the valet services were close to an hour instead of 20-25 minutes as advertised.Genuine Hotels.com guest review
First, yes it's $48 to park. But it's valet, and your car stays inside the building. It will cost you 30 on the street. Mandatory expense. Now for the stay and accommodations. Excellent value. Right in the center heart of the city. Generous size rooms, nice suites actually, for price of average rooms. Staff was friendly and accomodating. Real breakfast […] included, happy hour included ? Really, who treats you to free drinks and snacks to get comfortable. I am used to paying $8 for a water. Close to everything. I will stay there again, business, family or pleasure. Oh, I forgot the nice views. Read moreGenuine Expedia guest review
Happened to be on sale, somewhat expensive but definitely worth the price! Very good service, LARGE, clean room. A room far too large for me by myself but greatly enjoyed it. Within walking distance to public transportation, City Hall, a lot of tourist options. The only negative was the breakfast was very crowded and they did not have enough seating […] to accommodate everyone. There were several sports teams there, so perhaps it had something to do with that. Read moreGenuine Hotels.com guest review
"In the heart of the city"
The suite was large, clean and comfortable. The only thing that was disappointing was that we drove to the city and parked our car at the hotel, which was very expensive. There's a TGI Friday's attached to the hotel if you're too tired to go out. This is where breakfast was also served. Huge selection and very good food.Genuine Hotels.com guest review
The only complaint I had was we arrived at 1:00 and we're informed the room was not ready but they would call us when it was. We ate lunch and returned to the hotel at 245 & the room still wasn't ready. We did not get to check into the room until 410 which was ridiculous.Genuine Hotels.com guest review
Comparatively excellent value for money, due to it's Superb safe location at the center of Benjamin Franklin Parkway! Located literally right opposite the historic Cathedral Basilica, and Logan Square park. Close, comfortable walking distances to beautiful City Hall, public transportation options, all the famed art and science museums, as well as the […] famous Reading Terminal Market. Travelling solo, found the City Hall/ downtown neighborhood to be rather rowdy. So, the center location on the parkway gave this property a much safer vibe. The rooms were extremely spacious and very clean. Sofa bed included. Mini-fridge was rather on the smaller size. No stove nor utensils. Microwave. Ample storage in kitchenette No cutlery nor dishes, but can be requested. Loved the two private balcony areas, specially the spacious living room balcony. Front desk personnel very friendly and helpful: double checked that the room was all in order by calling the room. Overall staff were always friendly and courteous. Very clean bathroom. Nice shower head with super water pressure. Loved the decent good hot and cold B'fast Buffet spread with cook-to-order options as well. Complimentary drinks and light snack in the evenings. Complimentary coffee in the lobby area. The work-out room is small, but functional and adequate. Only inconvenience: no free WiFi in rooms. Business center has only 2 computers and one has super slow internet. No free print-outs. Overall, would recommend. Read moreGenuine Hotels.com guest review
"close to the Barnes Museum"
Everything was fine except for the breakfast. TGIF was mobbed. It was a Saturday morning and we picked the wrong time. 30 minutes later or earlier would have been OK.Genuine Hotels.com guest review
Great location in center of town, great room for the 5 of us, would recommend hotel for familiesGenuine Hotels.com guest review
"Great hotel in a great neighborhood"
We always like staying at Embassy Suites properties, and this one is no exception. The rooms are spacious with a separate bedroom and living room. The rooms come with a mini fridge and microwave as well as a coffee maker. The beds are very comfy and the rooms are clean. We love the "cocktail reception". Basically a free cocktail and snack reception […] that goes from 5:30-7:30. Awesome. Finally, the breakfast is the best in the business. They have an omelette chef that will make your eggs to order and a nice big buffet with many choices. Read moreGenuine Hotels.com guest review
My stay was great. I loved the stay it was comfortable. The complimetry breakfast meals was amazing at Friday's, waiters were friendly and kind and patient. I would recommend this hotel.Genuine Hotels.com guest review
Emergency at midnight had us evacuate for 15 minutes -- many college kids were at the hotel that night -- don't rent to them without chaperones who will take responsibility for their actions. Otherwise, great location, good price, and easy to get in and out of the city.Genuine Hotels.com guest review
I loved my stay so much that I will be back there n 2 weeksGenuine Hotels.com guest review
"I would recommend it!"
only thing bad I would say is, rooms could have been a little cleaner. Beside that, everything was excellent.Genuine Hotels.com guest review
"CLOSE TO FLOWER SHOW."
I THOUGHT THAT IF I EVER HAVE ANOTHER OPPURTUNITY TO GET THIS SUITE AT THE PRICE THAT I PAID,IT WOULD DEFINITELY BE WORTH IT.Genuine Expedia guest review
Large, clean, friendly and quiet. Loved itGenuine Hotels.com guest review
Quality begins with service!! Lonia at the front desk exceeds in the area of customer relations!! The stay was excellent because of her!! Will absolutely recommend the hotel to all and will myself stay there again. All because of one Employee!!Genuine Hotels.com guest review
The hotel was very convenient to everything we wanted to do in the city for the weekend. The room and hotel were clean and comfortable, plus the suite was huge. The service was excellent. It happened to be St. Patrick's Day when we were leaving and the parade went right by the hotel. Although that must have been a nightmare for the valets trying to […] move people checking in and out, they were on top of it and made our life easy. Since the streets were closed, one of them even carried our bags and walked us two blocks to catch a cab! The only complaint I would have is about the convenience of the elevators. There were three elevators, which should have been plenty for the number of rooms, however we always had to wait at least 5 minutes to go anywhere. One at 9:30am we waited 20 minutes before we finally gave up and walked down 10 flights. Read moreGenuine Hotels.com guest review
"Well everything can't be perfect..."
Location is great... Parking not so great. Barbara at the front desk great had Customer service. The beds are not as comfortable as they appear. The drinks at the Manager's Reception were beyond great. The snack at the Reception should be for small children and not adult guest. The room was spacious and modern, it need to be updated more. I enjoyed […] my stay until... I left a personal item in the room and I called and was put on hold and transferred several times. I was directed to the Director Susan, who has obviously lost touch with her Customer Service skills. She was so rude and had no intentions of attempting to look for my personal item. I felt that if I had any contact with her during my stay it wouldn't have been pleasant. Read moreGenuine Hotels.com guest review
I paid extra for the view and it was not what I had expected. Very disappointing Not worth the money. I Could not open the doors to the balcony. Overall stay was just ok. However the staff was very nice and friendly. And I couldn't turn the heat pass 80. I'm always cold so that was uncomfortable being as though there was a draft from the balconies in […] the bedroom and living room Read moreGenuine Hotels.com guest review
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