Spacious suites. Great location, right in the centre of the city business community. Friendly staff and willing to help, thanks Alex and Kestda.Genuine Hotels.com guest review
Had a great stay. Like others say, the elevators are slow but the rooms are spacious and have great views. I found a stray toenail in the carpet in my room which was unwelcoming but other than that, the room, hotel staff, and location were excellent.Genuine Hotels.com guest review
"Great Location for Independence Day"
PROS: 1)The hotel was nice and the staff were very accommodating. 2)The complimentary breakfast was very good and well stocked. 3)Guests were provided with wristbands to help the hotel staff manage the holiday foot traffic and ensure the security of the guests. CONS: 1)The laundry facilities were inefficient and needed servicing. I think the volume […] of people in the hotel at the time overwhelmed them as the hotel was also out of laundry soap and I had to make multiple trips to the front desk to get enough quarters to run the machines. 2) I did not know that I had to book a room that faced the fireworks directly with the hotel itself. I must have misunderstood the descriptions of the room views available. I hope this helps others looking for a good place to stay for July 4 festivities in Philly. Overall I had a great experience here. Read moreGenuine Hotels.com guest review
Very nice staff. Everybody was extremely friendly. Only downside was that hotel did not have parking. Parking was $30/day in private lot next door. This seemed to be due to hotel's location in the city. Hotel does have a very nice complimentary breakfast (the kind that others would charge 20/pp for). I would stay there again.Genuine Hotels.com guest review
"Great for a quick getaway"
THe room was great for me and my daughter to spend a night in Center City Philadelphia. Good location on the Parkway. The suite was very spacious and comfortable. A good choice especially if you need to stay a few days and don't want to be crowded in a small standrd room.Genuine Hotels.com guest review
"Very satisfied customer"
My family and I stayed in Philly for a few days to do some sightseeing. This hotel is within walking distance of The Franklin Institute and City Hall but would be harder to walk to Independence Hall with little ones. The front desk called a shuttle service for us to do a double decker bus tour. The breakfast at TGIFridays was nice each day...just really […] crowded. I thought the size of our room was well worth the cost, we had more then enough room for the five of us. We also enjoyed the nice balcony. This hotel was clean and the staff was courteous. Read moreGenuine Hotels.com guest review
"central location, good view, large rooms"
We would stay here again. The 1 bedroom room was clean, well laid out and big enough for a family of 4 to be comfortable in. The place is not perfect though - the elevators were slow, the building is old for the neighborhood, and the air conditioner was loud.Genuine Hotels.com guest review
"nice than I thought"
the front desk people were very nice. Breakfast was ok, room was huge. Great view of downtown Phi.Genuine Hotels.com guest review
the entire room reeked of smoke even though it was a "non-smoking" room. We called to complain and they offered to "febreze" the room, as if this would help the situation. I brought up the smell to the front desk again on Sunday morning and the woman was very short with me and told me I should have called and they would have "febrezed".Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. I am so sorry you found your room cleanliness unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room smelling fresh for every arrival, please accept my apologies. Please trust that our team takes every issue with a sense of urgency, and we appreciate your valuable feedback. I hope you consider staying with us again. We’d love to have you as our guest again.
"wonderful stay for family with little kids"
Superb. Hotel staff was so accommodating and friendly. The microwave, fridge and sink area in the living room was great for the kids. Breakfast was very crowded but food was good- many choices. Far walk from historical attractions though. Franklin Institute was very close.Genuine Hotels.com guest review
"Nice hotel close to many sights"
Good location, room was spacious with having a seating room and a separate bedroom. The look of the room was a little dated but it was clean and the hotel staff was very helpful - they even got us checked in early at 11am. Buffet breakfast was great and it was great having it included in the room price.Genuine Expedia guest review
Elevators a bit small but it was still a good stayGenuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. Please accept our sincerest apologies for any aggravation or inconvenience experienced with the size of our elevators. Comments from our guests enable us to continually improve and exceed those standards. The time taken along with the effort made to share your comments with us is most appreciated. We hope to welcome you back next time you are in Philadelphia.
"Pricey but nice"
Good service,nice large room. It had a nice size balcony with a great view . Having a smoking room was great and it smelt good for being a smoking room. A little more of a walking distance from attractions and restaurants than I thought but bus service was close. Great having an on site restaurant Overall very satisfied.Genuine Hotels.com guest review
"What a View"
Wow! We arrived after dark and the view from our 18th floor room was spectacular. The room was lovely--as are all Embassy Suites in which we have stayed. The bed was very, very comfortable. Location, location, location. We were just a block away from a transport line to historic Philly and other major attractions that was free to seniors. We were within […] walking distance of some fabulous restaurants. All and all, it couldn't have been a better stay. Read moreGenuine Expedia guest review
"Great hotel, just needs a good cleaning!"
This hotel is in a great location. The valet attendant was very courteous and so were the check in employees. Our room was the perfect set up because our daughter was on the pull-out couch and we were able to be in our own room to talk and watch tv without disturbing her. There was a free cocktail party in the lobby with free drinks and snacks. The […] snacks were pretty lame, but the free drinks were nice! Also, we took advantage of the free breakfast at the attached TGIFridays. It was great - hot and cold food, plus an omelette station. Here are my complaints...the room could use a good cleaning and maybe an update on the furniture. The couch had a few stains on it that made me uncomfortable. We also found a hair on the comforter of our bed. Also, the air conditioner was so loud!!! I didn't go to bed until about two am because every time the AC went off, it would boom and hiss, startling me! Plus, you can't control the AC from the bedroom, only the living room so once my daughter was sleeping, I couldn't go back out there to adjust it. Read moreGenuine Hotels.com guest review
Elevators are crowded. Needs vending machines on more floors. Also, one ice machine for the whole building is not enough. Great location!Genuine Expedia guest review
"Great location and views"
We really enjoyed our stay at the Embassy Suites in Philly. During the day, we used the Phlash tourist transportation bus and the stops were nearby, and we also walked a fair amount to center center destinations.. The managers reception is always nice, and the breakfast at the adjacent TGIFridays offers lots of options. I had to stand in line for the […] custom made omelet, but it was excellent and worth the few minutes. The views from the upper floors are breath-taking (we were on the 22nd floor), and the ability to spread out over two rooms is one of the hallmarks that keeps me returning to Embassy Suites. Our living room area was spacious and included a fold out couch, TV, table and chairs, kitchenette, and walk-out balcony. Our bedroom had two comfortable beds, another TV, and a small closet. The rooms had a few signs of age, but overall were great. The only negative we experienced relates to the elevator. During peak times, we had to wait 5 minutes or more for an elevator. On our last day, our elevator actually got stuck between floors. Thankfully the technicians arrived very quickly and we were able to be on our way within a matter of 5 minutes or so. Read moreGenuine Expedia guest review
"Great location and breakfast."
Hotel is in a great location in the city. Breakfast included was a bargain for the family. Very good overall value.Genuine Hotels.com guest review
"Not what we expected"
We have stayed at Embassy Suites in other cities and always had a good experience, however, this experience left a lot to be desired. The room was clean and comfortable enough, but that's where the satisfaction ended. The "convenience" store on site was nothing more than 4 sodas, a few frozen meals, and some packs of aspirin. They had no soap for the […] laundry the entire 4 days we were there and had to go buy some at a store. And there are NO vending machines in the whole hotel, which was disappointing. One day, our room wasn't even serviced and when it was serviced, we would have to beg for towels because they wouldn't even leave one. The free breakfast was set up very poorly and it was all we could do was to grab a muffin and squish out of the crowd. The elevators were terrible and slow. I had to take the stairs most of the time just for not having to wait 8 minutes for the lift. The balcony was nice, but no table or chairs on it, which was odd considering it was a big enough balcony to comfortably fit furniture. I will say the hotel staff, especially the valets, were very friendly. It's an old hotel and could use some updates. But, the location was good and there were always cabs out front if you wanted one. Next time, I will pick a different hotel in Philly. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank your providing a rating for the Embassy Suites Center City, I am sorry we did not exceed your expectations. Please accept our sincerest apologies for any aggravation or inconvenience experienced with the elevators during your visit and my sincerest apologies for the convenience store; we had to relocate all refrigerator items behind the front desk due to failed equipment, my apologies if it felt empty. Again I apologize for any aggravation or inconvenience experienced with our breakfast, we have signage throughout the hotel to help guests plan there day so they can avoid the breakfast rush when the hotel is fully committed. I will share your commentary with the restaurant and our Housekeeping teams in order to help improve service. The time taken along with the effort made to share your comments with us is most appreciated. I hope that despite your comments you will give us another try next time you are in Philadelphia.
"Good but no free Wifi/Internet"
Hotel was in good location. Staff was friendly and efficient. Rooms were showing their age, fans for bathroom & air conditioning were extremely loud. Paying almost $300 a night and not getting complementary wifi Internet connection was pretty poor, and would be a considetation in choosing whether to stay at Hilton chain hotels. Breakfast was average. […] Nice terrace, but don't leave your food unattended unless you wish to replicate a scene from Alfred Hitchcock's "The Birds". Read moreGenuine Hotels.com guest review
"Very good but a little dated"
The room was oddly shaped and the décor was a bit dated. It was clean and the location is very convenient especially to the art museum. The convention center is a 10 minute walk and the Mutter museum is a 15 minute walk. The elevator bank and room configurations are a bit confusing and off putting but the happy hour on weekedays from 5:30 to 6:30 has […] snacks and free beer, I like free beer. The parking was a bit steep compared to other nearby lots (40$/night and then an 8$ tax) parking tax... really? the state and city hotel taxes are also pretty high (not that the hotel controls that but just be aware that you are going to pay 30 -40$ a night in additional tax above and beyond the booking price) Read moreGenuine Hotels.com guest review
"Great service, perfect location"
Booked hotel through Expedia based on location, price and visitor recs, and it didn't disppoint. We had a mixup with rooms after we checked in, and front desk immediately rectified it and compensated with free premium wifi for our stay. Room was huge, clean and comfortable. Staff was friendly and the free breakfast was fine (though when they say it […] ends at 9:30, they mean it -- whisked everything away in five minutes). The location is great -- 15 min walk to Univ of Penn, 10 mins to museums and historic district. Great restaurants nearby. Highly recommend as a budget option. The elevators are kind of a pain at key times (breakfast, dinner) but otherwise high marks. Read moreGenuine Expedia guest review
"Nice hotel - rooms were very nice"
the noise from the hallways was very loud in the room, waiting for an elevator took a while as it was a tall buildingGenuine Expedia guest review
I had a very comfortable stay...I stayed at the same hotel a few years ago & had such a pleasant experience I had to visit againGenuine Hotels.com guest review
The hotel was extremely nice. Parking wasn't the best cost but we parked somewhere else for five dollars instead of $48. It was a three minute walk away from the hotel. Staff was amazing. Would definitely go back next time in Phili.Genuine Expedia guest review
Everyone was pleasant enough. The breakfast that is included is acceptable, the restaurant was a bit unkempt.Genuine Expedia guest review
Great place for the price and located within walking distance to many attractions. Kind of satires , but Very roomy and good size TVs.Genuine Expedia guest review
"Awesome location, but needs updating."
An awesome location, right in the heart of all the major attractions of Philadelphia. The suite was perfect. every in-room amenity a family could ask for. All this hotel was lacking was a coat of paint. Definitely worth it if you can get a good deal on your room and don't mind a room that is a little rough around the edges.Genuine Hotels.com guest review
"Time for cleaning"
Hotel is dingy, in need of a thorough cleaning. Bedding needs better washing so does the upholsteryGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for sharing your recent experience regarding the Embassy Suites Center City hotel. Please accept our sincerest apologies for any aggravation or inconvenience you had during your stay with us. I am sorry that you felt the hotel felt dingy, we deep clean the entire room quarterly, but seems we’ll need to relook at the frequency to ensure we get the quality our guest deserve. Comments from our guests enable us to continually improve and exceed their expectations. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. Thank you again for your feedback and we hope to see you again soon.
the staff was very, friendly & helpful, rooms were okay, great location. good free breakfast but valet was crazy, $40 a night!Genuine Hotels.com guest review
"Short Business Trip"
Booked a King -- got two doubles. That was not right. Place was kept well though and the amenities and perks were nice. Provided me with the WiFi coupon code too which was nice.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Dear Guest, Thank you for taking the time to share your feedback. I apologize we were not able to give you the room you requested, When booking, room types are not guaranteed and we allocate them upon check in. I hope you still found your room comfortable. I am pleased the rest of your stay with us was a pleasant one. We hope to welcome you back to our hotel very soon! Sincerely, Emma S Guest Relations Manager
"great breakfast and manager reception"
The hotel personnel were very helpful and did a great job. I especially liked the breakfast buffet and the managers reception every night.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Dear Guest, Thank you for the great review of our hotel! I am pleased to hear you enjoyed our breakfast buffet and the managers reception, we do our best to ensure all our guests have a relaxing time whilst staying with us. Sincerely, Emma S Guest Relations Manager
"Good location, good for the price, good layout"
In general this hotel served our family of four well. It was spacious and had all the necessary amenities. Photos from Expedia however were not the same as the actual hotel. Rooms had dated/old decor.Genuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City. We sincerely appreciate your feedback and we're very sorry you did not feel it was up to your normal Embassy Suites standards. We are a unique hotel with spacious suites that offer spectacular views of the city. Our pictures on Expedia show some of our rooms and not all, We will take your comments under consideration and check to ensure our pictures on Expedia are a true representation of our hotel as we continually work to improve our guest experience. We look forward to your return visit with us in the future.
"Right in the heart go Philly."
We enjoyed it so much we changed ou reservations in Washinton DC later in the week. Only disappointment was they charge for wifi.Genuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Dear Guest, Thank you for the great review of our hotel! I am pleased to hear that we exceeded your expectations on so many levels. We look forward to welcoming you back to the Embassy Suites soon! Sincerely, Emma S Guest Relations Manager
Circular building gives a view from every room, and each has a balcony. Also means all rooms are very close to 3 elevators! The suites are large- good frig and microwave. The breakfast was a large assortment of good food. The staff was all very friendly and accommodating. The manager's special at 5:30 p.m. is a nice way to have a free aperitif; Or have […] drinks and snacks at that time if you eat a late dinner. Excellent location for museum site seeing and walking distance to a number of other tourist areas of Philadelphia. Read moreGenuine Hotels.com guest review
"Came to Philly to see the new Barnes Museum"
Enjoyed it very much. Used to come to Philly when is was not safe in areas. This time it was very inviting although I was saddened to see the homeless near the Free Library.Genuine Hotels.com guest review
Loved our room, very comfortable beds, spacious living space and bedroom. Balcony has an amazing view. What more could you ask for!?Genuine Hotels.com guest review
I enjoyed my room. The view from my room allowed me to see a lot of the city. My room was very clean.Genuine Expedia guest review
"room key difficulty"
room keys were not working so well. I had to try so many times to open the room door, enter the business room and laundry room. Other than that, everything was great.Genuine Hotels.com guest review
"This hotel is poorly managed and far from 4-star"
Staff swearing loudly; sheets not changed 2 nights out of 4; did not provide breakfast coupon for last day; wood-rot in bathroom; 20-minute wait for elevator; very poorly trained staff.Genuine Expedia guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room’s cleanliness. As part of Embassy Suites “Green Initiative” we change guest sheets the second day staying over unless requested otherwise, please accept my sincere apologies for the inconvenience. I’m sorry we forgot to give you the last nights breakfast coupon, I hope you were given the room verification option to avoid going back to your room for the coupon. Our elevators can be challenging when the hotel is fully committed, I do apologize for the aggravation. We will take your comments under consideration as we continually work to improve our guest experience. Thank you again for sharing experience and I hope that if you are back in the Philadelphia area, you’ll give us another opportunity to serve you.
Great location, extremely friendly staff, and very comfortable room. My only complaint is the elevators, after waiting 20 minutes for elevators that weren't packed with people heading to the breakfast buffet, we gave up and lugged everything down the stairs.Genuine Expedia guest review
Very nice rooms and great staff. Price was was good!Genuine Expedia guest review
"Convenienent to Philadelphia Sites"
Great hotel close to tourist sites. We were able to walk to the Philadelphia Museum of Art, Rodin Museum, and to Center City. Bus routes stopped a block from the hotel for easy mobility around the city. Happy hour was good with great selection of drinks along with tasty happy hour food, all included in the price of the hotel. We were not pleased with […] the attached TGI Friday's where the breakfast buffet was served each morning. We actually ended up going to a local place for breakfast one morning. The food was mediocre and the service was disappointing. We had dinner there one night due to rain, and the meal service was similarly lacking in attention. Overall, however, we enjoyed our stay. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Dear Brian, Thank you for the great review of our hotel! I am glad you found our location convenient for everything Philadelphia has to offer. Its also great to hear you enjoyed our Managers Reception. I am however disappointed to hear that your dining experience with TGI Friday's was not up to standard. I will pass your comment along to their management team to address. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma S Guest Relations Manager
I stayed there in 2013 for Veterans Day and I enjoyed it......I stayed at the other hotels like the double tree and the Windsor and for the price the embassy suites was hands down awesomeGenuine Hotels.com guest review
"Great location- walked everywhere"
We chose for the location and were not disappointed.Genuine Expedia guest review
"Nice clean rooms"
Overall the hotel itself was nice and clean. Not even close to enough elevators when the hotel is full. Waited over 15 minutes when checking out just for the elevator. Also called the day before to make sure we had a crib reserved and desk said no problem. Called again later at night since no crib and they said they would bring one right up. Its is […] now 8pm and still no crib so I called again to hear that they didn't have any more. We had a 5 month old right near her bedtime so we were very upset. They called around and borrowed one from another hotel but not until we said without a crib we couldn't stay. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Dear Don, Thank you for taking the time to share your feedback. I apologize for the inconveniences you went through whilst staying at our hotel. The level of service you received is not acceptable and I will be addressing your comments with the Front Desk Team who did not organize your crib in a timely manner. Again I apologize for the wait for the elevators when the hotel is full, unfortunately adding an elevator is not an easy task and structurally we are unable to do this currently. We hope that despite your issues on your recent stay you will give us another chance to welcome you back to our hotel! Sincerely, Emma S Guest Relations Manager
"Close to all Center City attractions"
It's in a very nice section of the city- near all attractions. However- be prepared for VERY long waits for the elevator. It took me over 20 min to get downstairs at breakfast. Also- parking is expensive so look elsewhere for reasonable rates. The rooms could use significant updating.Genuine Expedia guest review
"Mid-town, easy access, good price for suites"
Mid-town location, easy access from town, not too far from interstates, good price for suites - given the location. It is a tower, has only 3 elevators - during our stay one of the elevators was out of service some of the time - so we waited longer than we were comfortable at times. And the breakfast service can get very busy and congested - the space […] for this function is very small. And it is my opinion that NO hotel should be charging for in-room wi-fi anymore - I was disappointed in that. Read moreGenuine Hotels.com guest review
Very close to the Franklin Institute. About a 25 minute walk to the historical district. Decent buffet breakfast. Courteous and helpful staff. We had a decent room rate on a Friday night, but valet parking was a little expensive.Genuine Hotels.com guest review
An number of negatives; Micro wave didn't function properly, coupled with lumpy pillow!Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at the Embassy Suites Center City hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay and the inoperable Microwave. For your convenience, we offer a choice of pillows upon request, I’m sorry if your pillow was lumpy, I hope this negative experience will not detour you from staying at other Hilton properties in the future. We will take your comments under consideration as we continually work to improve our guest experience. Thank you again for your feedback
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