"Great stay , great price"
Great stay , great priceGenuine Hotels.com guest review
"Loved the stay, avoid the Friday's Bar"
Loved the hotel, the rooms where very spacious. They had a living room area with a pullout couch, a small kitchen (sink, microwave and refrigerator), a bathroom and a bedroom. The breakfast that came with the room was great and the employees were friendly. Sadly it was snowing when I visited so I didn't really utilize the balcony. The only issue I […] had with the hotel was the TGI Fridays attached to the hotel and the parking. I visited the Fridays on Sunday afternoon and sat at the bar. The service I received was horrible, rude and slow. Don't let this sway you because I believe it's a separate entity, but just beware. The parking is valet only and costs around $50 a night, which is steep, but if you compare it to the parking garages around it isn't that bad. However if you are staying over the weekend checkout Philly Gateway Parking $5 a day and only around 2-3 blocks away. Read moreGenuine Hotels.com guest review
Great time we spend in this hotelGenuine Hotels.com guest review
"Great staff, Great rooms, Great view"
Great place to stay in Philly. Staff is always on top of it!! Great views of the parkway. Rooms give are spacious with large balconies. I stay here several times a year and have always had a good experience.Genuine Hotels.com guest review
"Good all rounder"
Good hotel large rooms. Very clean and comfortable beds and sheets. Excellent neighborhood. Walking distance from liberty bell and historic sites. The rooms have balconies. Free breakfast is actually quite good and made to order. Drinks reception is also very coolGenuine Hotels.com guest review
"Home away from home"
It was wonderful. I look forward to my next stay.Genuine Hotels.com guest review
It was very close to all of the attractions that we wanted to see! Within walking distance to some great food and we really enjoyed our stay!Genuine Hotels.com guest review
"Embassy Suites Philadelphia Center City"
Always stay at the Embassy in Philly, very close to my work location.Genuine Hotels.com guest review
"Rosalie Wetzel's stay"
Daughter enjoyed the stay, is staying there tonight again . Would be nice if the amount they put on hold on your card would be removed faster after checkout.Genuine Hotels.com guest review
Very nice hotel would stay here again. Love the fact there's Fridays inside the hotel!Genuine Hotels.com guest review
"Right in the middle of everything"
Spacious room, great view.Genuine Hotels.com guest review
"don't do the down town one"
Wouldn't stay at this one anymore. The parking lot thing iscwayvto much.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking a moment to share your recent experience regarding the Embassy Suites Center City. We are certainly disappointed that we failed to meet your expectations with regards to the parking. Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We hope that if you are back in the Philadelphia area, you will allow us the opportunity to offer some alternatives with regards to parking in Center City. Thank you
"Awesome, huge, hotel & great location. but wifi??"
One of the best hotels I have ever stayed in for the money. These must be converted apartments; That's how huge the rooms are. The only things I can complain about and this may be nitpicking but it bugs me every time I stay there....No free Wifi? Really? It's 2015. I used to be able to find free coupon codes online but not anymore. Also, the parking […] prices are extremely high but there is a cheaper garage right around the corner. Like I said, that's really nitpicking because the price pretty much makes up for it. The location is perfect and there are plenty of restaurants and bars in walking distance. I will stay again. Read moreGenuine Hotels.com guest review
"Great stay, spacious, close to everything!"
Room was very spacious. Loved having a balcony and a nice view. The Bedroom and bed were comfy. The Bathroom was spacious and enough room for two people. The "living room" area was also very spacious and loved having a little kitchenette. Overall great stay. We walked to a bar to meet friends and walked home. We also had the complimentary breakfast […] the next which isn't the best breakfast ever but a nice perk. Read moreGenuine Hotels.com guest review
"Embassy Suites Review"
The breakfast was less than satisfactory. Too many people without ample tables and chairs. Milk for hot tea was nowhere to be found and I waited 10 minutes for some after I notified the server. Also, the carpet in my room wasn't vacumed so I spent a few minutes cleaning it.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. Breakfast can get hectic due to the number of guests we have staying at our property, the earlier you go the better. Sounds like we truly dropped the ball with the housekeeping condition you found your room in. This is unacceptable by our standards. We want to provide our guests are comfortable, fun, and most importantly clean hotel. I cannot offer a reason why we dropped the ball during your visit. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
No pool, very expensive parking (50$) or walk 2 streets and pay 20$. Stayed one night to continue our way to our destination. Nice big building, suites are cozy and what we thought was affordable. But our room had a very noisy air conditioner and water leaking from fosset keeping us awake all night. Didn't want to call front desk, cause we were so tired […] and didn't want someone coming into our room... Mentioned it at check out, all they said was, we could have called and they would have taken care of it. While reserving and still on the phone, wanted to cancel when we knew they had no pool, but their policy was to pay full price because we reserved same time. Doorman was just waiting to help us with luggage making us feel obligated to use his services, same as valet. These are extra services that we have to tip and that adds up unnecessarily. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking a moment to share your experience. Our parking rates are in line with similar properties and we feel we offer a good value given our location, I’m sorry you felt the cost was expensive. Our valet team can give you directions to other lots in the area that are a short walk from the hotel if you like, however they do not offer the same security benefits. We apologize for any inconvenience caused by the air conditioner and the water leak, our engineering department work very hard to keep our suites up to par. Your feedback it helps us identify those things we can improve for our guests. We pride ourselves on delivering exceptional service, but also on correcting things for the future in the instances when we do not get it right the first time.
"Weekend in Philly"
Hotel was perfect - walking distance to the Barnes Foundation, which was our reason for visiting Philadelphia. Only complaint was that breakfast was just awful.Genuine Hotels.com guest review
"Replace room comforter"
Everything was ok please must replace your comforter it is pretty oldGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the comforter in your suite. I can assure you that this is not the standard in our hotel. Our housekeeping team work very hard to ensure all linen are cared for properly. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests.
"Overall not bad, but definitely not luxurious."
Overall, the hotel wasn't too bad. Here is the good. The price was very good, less than $100 before taxes. Every night they have a free happy hour with some chips and salsa. It was very enjoyable, even with our 2 young children. They had soda, candy, and goldfish to enjoy. Every morning they have a free buffet breakfast with an omelet station hosted […] by Friday's which is connected to the hotel. The room is surprisingly large. When you first get off the elevator you will find all the doors very close to each other, but when you walk in there is a large sitting area with a small kitchenette with a microwave and refrigerator. Then there is a separate bedroom. Now for the not so good. Parking is a little pricey. If you wish to drive in and out then you must use their valet service which is about $48. The bed is not very comfortable and is very "springy". The sofa bed, is also not very comfortable. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Please may I mention that we greatly value your feedback as our guest and it is a pleasure to know that you enjoyed your overall stay at our property. Our parking rates are in line with similar properties and we feel we offer a good value given our location, I’m sorry you felt the cost was expensive. Our valet team can give you some directions to other lots in the area that are a short walk from the hotel if you like, however they do not offer the same benefits or security. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests.
Room was clean and with lots of space, I think it's bigger than my studio! :-) breakfast was delicious with many options!! Overall a very nice place to stay at!!Genuine Hotels.com guest review
"The best hotel in center city, philly!"
The best hotel, location great to many rest and attractions And, breakfast is full! They even have a happy hour, every day!!!Genuine Hotels.com guest review
"Will stay here again."
Good location and value.Genuine Hotels.com guest review
Nice hotel. Elevator problem. Key cards don't work in them properly. Was to receive a phone call when room was ready. Did not.Genuine Hotels.com guest review
"Great Philly Value!"
For a family of five, this was the most economical and spacious option available, and you get tremendous value! Full buffet breakfast, fantastic Philly location midway between old City and museum row, and free Happy Hour in the afternoon (actually 2 hours!). Only negative is overnight parking fee is $50, but there are some less expensive options a few […] blocks away. Read moreGenuine Hotels.com guest review
Worst stay ever at any Embassy Suites Hotel. They are not setup to deal with large crowds or any abnormal situation.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for posting your feedback from your visit with us. We are truly sorry and certainly disappointed to hear about the perception you are left with about our staff and accommodations. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
What a wonderful room set up. My family and I enjoyed the room and breakfast. Very nice set up and all employees were very friendly.Genuine Hotels.com guest review
"Fantastic suite in great location"
Fantastic and helpful staff at the front desk, very clean rooms, and the best location. What more could you ask for. The only reason I marked the condition down by a star was due to one of the two lifts being broken for the duration of our 5 night stay (December 2014). This caused long delays trying to move between floors, and had been an ongoing issue […] at the premises. Read moreGenuine Hotels.com guest review
"Do not stay here"
I had a 5 by 8 Uhaul trailer that the valet said he could not park. He watched us take all of our stuff out of our SUV before he bothered to tell me. Person at front desk never looked up. She must have been texting. Lobby was filthy. Don't stay here. We went down the street to Homewood Suites. They were WONDERFUL in every respect. Never stay at this […] Embassy Suites. Stay at Homewood instead. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. I'm saddened to read you left feeling this way. We do have a length requirement due to space availability. Like many city hotels, a valet service is necessary as we do not have a parking facility of our own. We partner closely with them to ensure the service levels match the Hotel standard and I am extremely sorry we were not able to accommodate your trailer while with us. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this kind of service upon check-in. We have addressed your comments with our Front Desk who is terribly sorry for the inconvenience caused to you and will look to improve the quality of their service based on your feedback. We are a unique property and we pride ourselves in having a clean hotel with a customer focused staff. My hope is that if you’re back in the Philadelphia area that you will give us another opportunity.
"Exception Embassy Suites Stay!"
We had an exceptional stay at Embassy Suites in Center City! Not only was it in a prime location, but our visit was 5-star in every aspect. We were greeted with smiling faces and helpful hotel staff who looked after our bags while our room was being prepared for check-in. The room itself was incredibly spacious, clean and had a fantastic view! We had […] a wonderful night's sleep, as the bed was extremely comfortable... Great mattress! We honestly cannot say enough positive things about our stay at your hotel and we will be sure to pass along the recommendation to all of our friends and family. Can't wait to come back! Thank you, Jen & Dave Read moreGenuine Hotels.com guest review
Its like a high end Days Inn. This is definately on the low end of other Embassy Suites I have visited. The neighborhood is great, close to museums and the rooms are clean and spacious. It's no frills but serves the purpose. I would probably stay here again.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for sharing your feedback. We are a vintage hotel that is over 20 years old but very unique rooms with a balcony that has spectacular views of the city that no other hotel has to offer. We focus on delivering the type of service that makes you want to come back and tell your friends about us. We look forward to seeing you when you’re back in Philadelphia.
"Good but expensive stay"
I had a good stay. The community events like breakfast and cocktail hour were very overcrowded but with patience it was enjoyable. I had two lights out in my room and one half toilet paper that ran out during my stay so that was inconvenient. Other than that, the rooms are comfortable and the staff is helpful and friendly. The absolute worst part which […] is the only reason I wont stay again is that one of the hidden fees is parking which amounted to $100 for two nights which is outlandish and the cost to stay in a room for one night. Read moreGenuine Hotels.com guest review
Nice hotel, near all the sights we wanted to see.Genuine Hotels.com guest review
The staff was friendly and hospitable.Genuine Hotels.com guest review
"Great service but missing some details"
Front desk staff and valet attendants were friendly and very helpful. Even when someone pulled the fire alarm in the middle of the night, they maintained their friendliness and professionalism. The only problem was that the fold-out bed had no blanket and there were not enough towels for the number of guests allowed in the room, and it's a hassle to […] ask for what should be provided. The manager's reception is nice, but it's kind of disgusting to have people use their hands when utensils are provided and laugh and cough over open food. Maybe cover it? Read moreGenuine Hotels.com guest review
"Suites were comfortable. Parking is horrible!"
Suites were roomy & comfortable.Some oversights like sheets on upside down, but no big deal. Inside staff was courteous & helpful. Valet & parking charges were horrible! Do yourself a favor & research on parking in the area, they will overcharge & not answer the phone when you want to get your car out.Genuine Hotels.com guest review
Hotel was in a great location to see many attractions. Valet parking was great, the car could stay even after checking out allowing time to walk around the city without having to find another parking lot which can get expensive. Overall great stay.Genuine Hotels.com guest review
The staff were very rudeGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for posting your feedback from your visit with us. I am very surprised and saddened that you had a negative experience with our staff, I have known them to go out of their way to ensure guests are happy, but sounds like we did not in this case and I apologize. We focus on delivering the type of service that makes you want to come back and tell your friends about us. This is so unlike us. Please accept my sincerest apologies.
I stayed for one night in early January 2015. The room was great plenty of space a suite actually, the rates were great (no hidden fees). Make certain the complimentary breakfast is included.Genuine Hotels.com guest review
"Find a place to stay with more reasonable parking"
The hotel room was spacious which is good for us, a family of five. However, the parking was exorbitant ($50+ per day) and the breakfast which was included wasn't that good.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your recent experience at the Embassy Suites Center City hotel. I’m so glad you found the suite to be spacious enough for your family. Our parking rates are in line with similar properties in the area and we feel we offer a good value given our location, I’m sorry you felt the cost was expensive. Our valet team can give you some directions to other lots in the area that are a short walk from the hotel if you like, however they do not offer the same benefits or security. I’m surprised the breakfast was not to your liking, we receive many wonderful reviews about the complimentary breakfast we provide, please accept our sincerest apologies. We look forward to seeing you again in the very near future.
The elevators are next to every room and we heard the elevator all night. Fortunately I travel with ear plugs. Otherwise the room was great and the staff was helpful. Well located.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for posting your visit here at the Embassy Suites Center City hotel. We are glad you thought the suites was great and we really appreciate the feedback regarding the staff. Please accept our apology regarding the elevators, I hope this did not cause any aggravation. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.
"Embassy Suites in Philadelphia is a good choice"
was goodGenuine Hotels.com guest review
The room was spacious with good amenities and the hotel was in a good location for touring Philadelphia. The price of parking was a shock and I don't think the fee was clearly marked on the website.Genuine Hotels.com guest review
Very friendly and professional staff. My only complaint would be the bed, too soft. Otherwise, a great stay.Genuine Hotels.com guest review
"Good hotel for the price."
The hotel was great except the area where the breakfast is served. No room to move around and the line for omelette was very long and there wasn't enough people to service the area. Otherwise it was a great stay.Genuine Hotels.com guest review
"Embassy suites center city"
Great stay overall.Genuine Hotels.com guest review
"bill's stay at your hotel"
The room was great. We enjoyed the free breakfast. The location was perfect.Genuine Hotels.com guest review
"Great Hotel in Philly for the family"
Quick family getaway to Philly. Great location. Great staff. Huge rooms, but small beds. WOuld be happier with 2 queen beds instead of 2 doubles. Will be back again soonGenuine Hotels.com guest review
"Philadelphia's best hotel."
Awesome views, very helpful staff and overall great hospitality!!!!Genuine Hotels.com guest review
"I'll definitely go back"
Trip was just for some weekend fun - Mission Accomplished Pluses: great location near art museums, easy access to-and-from; spacious, comfortable rooms; balcony (smoker here); no-issue wifi, great staff. Minuses (minor): older building (well maintained though); fair amount of weekend "merriment" into the night but I like that vibe, and it was unnoticeable […] once the door was closed; balcony floor needed resurfaced. Read moreGenuine Hotels.com guest review
Best hotel breakfast ever! Will look for Embassy Suites 1st, when booking. Service, room great.Genuine Hotels.com guest review
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