The only thing I had problem with is the charge for parking and being a hotel guest was outrageous, if I had known before hand...would have choosen another. Other than that it was a comfortable stay.Genuine Hotels.com guest review
"location, location, location."
Really good location for sight seeing. In city center, between the Art museum/ Rocky stairs and love park. Only 2 down sides, really soft mattress and 50$ for valet (parking garage available, however you pay to get in and out and it can add up quick). Other than those 2 thing everything was great, large clean rooms, staff, view and most of all loca […] tion. Read moreGenuine Hotels.com guest review
"Phyladelphia vacations christmas 2014"
Parking too expensive.Genuine Hotels.com guest review
A getaway to see Philly and eat cheesesteak with my two sons and meGenuine Hotels.com guest review
It was relaxingGenuine Hotels.com guest review
"Overnight Trip to Philly"
Great location in the center of Philly! Close to everything and convenient access to the Amtrak station and Wells Fargo Center which were the places we were traveling from and to during our recent trip. Just a brief overnight stay but the hotel was great overall!Genuine Hotels.com guest review
The staff was very nice, the food was very good and the room was really clean. Elevators are slow but an overall amazing getaway for us.Genuine Hotels.com guest review
Good Hotel Great Price.Genuine Hotels.com guest review
"Great home away from home."
Great location, friendly staff. Complementary cocktails and breakfast a big plus. Daryl the bartender was very helpful. Will definitely stay again.Genuine Hotels.com guest review
"Go Birds 2014"
Fabulous!! Have more than one ice machine on the 2 floor.Genuine Hotels.com guest review
"Quick trip to Philly"
This is our second time at this hotel. We were in town to see our son at college. The price was hard to pass up. We had a great city view of the Museum of Art. Nothing better than seeing a sunrise of the Rocky steps. Wish the buffet was a little better. Housekeeping was wonderful with getting us more blankets. We would stay here again.Genuine Hotels.com guest review
"Embassy suites stay"
Great! Wish there was a pool or jacuzziGenuine Hotels.com guest review
This particular hotel has a couple of problems due to the age of the building but it is great because it is Embassy Suites. The breakfast area needs to be larger. Hard to move around with four people in the juice/coffee/tea/toast area.Genuine Hotels.com guest review
"Wait 1 hr for wine opener???"
Staff not friendly, we have to wait 1 hr for wine openerGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for sharing your recent experience regarding the Embassy Suites Center City. Please accept our sincerest apologies for any aggravation or inconvenience experienced waiting for a wine opener. What you have described is well below our standards of service and please be confident that we will follow-up on the points you have outlined to avoid recurrence. Comments from our guests enable us to continually improve and exceed those standards. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We hope that you will afford us the opportunity to serve you again in the future.
"Would stay here anytime"
My best friend and I got a suite for one night. The sitting area was perfect to invite several friends over before heading out. The hotel offered free drinks for 2 hours in the evening and full complimentary breakfast. Only minor complaints were that housekeeping never answered the phone and our room service took close to an hour and 1/2 to get to the […] room because it's hard to get an elevator in the building. Read moreGenuine Hotels.com guest review
"Maybe worth an overnight stay only"
The service is great. The room was large and in decent condition but the lobby was very noisy. The rooms are so close to the elevators and you can hear everything going on outside. My only other issue was that you have to pay for wifi. This is the first hotel I've been too that didn't have free wifi. Also, I wish the hotel had more than a minimal […] TGIFridays menu for room service. And besides a short evening service, there's no hotel bar. Other than that, I'd recommend this hotel if you don't plan on being around for more than a day. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to inform us of your recent stay here at the Embassy Suites Center City. I’m really glad you were pleased with the service the team provided, they truly take pride in the level of service they provide. Our hotel is very uniquely shaped and I apologize if there was noise caused by the elevators, I hope it did not cause any discomfort. Our WIFI is complimentary in the common area’s and I hope you were able to take advantage of that, I apologize we were not able to offer complimentary room access. We are in the process of updating the room service menu for TGI Fridays with more options, I’m sorry if the menu was not to your satisfaction. Thank you again for your valuable feedback regarding your experience and please come back to visit the next time you’re in the Philadelphia area.
Excellent location and spacious room. Great welcome drinks.Genuine Hotels.com guest review
"Overnight in the City"
An overnight stay for our family to see the holiday sights in center city. Enjoyed the city view from the balcony - was able to see Love Park with the Christmas village and lit Christmas tree. We arrived a little early and the hotel was able to get us into our room right away. The front desk was very helpful and very pleasant. We also used the Phlash […] bus to help us get to the attractions - this really made navigating the city very enjoyable. We all had a very nice time! Read moreGenuine Hotels.com guest review
We did not take advantage of the breakfast buffet, so I cannot comment on that. Otherwise, all aspects of the stay were at or above expectations for the price point. I would not hesitate to stay at this hotel again in the future.Genuine Hotels.com guest review
I really enjoyed my stay here, hotel is very clean and convient. I will stay here where I am in Philadelphia.Genuine Hotels.com guest review
"Average at best"
Location was awesome, right in the heart of everything. 1.3 mile walk to either the Liberty Bell or Art Museum (aka Rocky Steps). The valet had their A-game. Be prepared to pay like $45/per night. The main lobby was very nice. Front desk help was adequate. The rooms/building in general seemed a bit on the dated side. A water main broke when we first […] got there and we had no hot water for one evening. It was fixed the next morning. Wife called housekeeping and asked why were the bed sheets all wrinkled up upon arrival. That's just how they roll apparently. The rooms were fair at best, but the home run is the free buffet style continental breakfasts. Excellent! This helped balance out our opinions of the joint. They're connected with TGI Friday's. I tried ordering food to the room (which they do) but no one picked up up. I didn't hate this hotel, but I'll likely chose something else on my next visit to Philly. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City We are so glad you had a positive experience at the Embassy Suites Center City hotel. We are in the heart of the museum district and we are glad you were able to enjoy the area. Thank you for the positive mentions of the valet and front office team members, they truly care about our guest experience. We are a vintage hotel and can seem dated to some, however, we have the largest suites and balconies with spectacular views of the city. We did encounter hot water issues during your stay but I am glad we were able to resolve the issue quickly and please accept my apology if we caused any inconvenience. We process our linens in house, however we do not iron our sheets, I’m sorry if they seemed wrinkled. We glad you felt the breakfast was excellent and had the opportunity to enjoy it. I’m sorry you were not able to order room service, but I hope you were able to go down to the restaurant. I will bring your comments to them so they can review why no one answered. My hope is that if you are back in the Philly area, you’d see the advantage we have and come back to stay with us.
The water was cold and it took 20 minutes to warm it up to tepid for a shivery shower. Also the heating unit fan was very noisy and ran constantly. Otherwise it was nice.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you sharing your experience regarding the Embassy Suites Center City hotel. We experienced some issues with hot water which were sporadic throughout the hotel causing issues with the water temperature. Please know that we did address this issue with a high sense of urgency and resolved immediately. Guest satisfaction is our number one priority here at the Embassy Suites. We value our guest feedback and truly care about your experience. I’m sorry the heating unit was noisy for you, we are replacing the older units with new and more efficient units. We look forward to seeing you in the very near future.
"No hot water"
Room service was extremely slow and there was no hot water when I checked in. However the hotel refunded my stay without a hassle.Genuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you taking the time to tell us about your recent stay at the Embassy Suites Center City hotel. I’m sorry that room service was slow, I will be sure to share your comments in efforts to make improvements for the future, thank you. We regret that there was an issue relating to the hot water, please accept our apology. The issue with the hot water has been resolved and I’m hoping you’ll come back to give us another opportunity when you are back in the Center City area.
"Peace Of Mind......"
It was wonderful looking forward to going back & staying longer....felt like home but it just was quiet & relaxingGenuine Hotels.com guest review
Excellent service!Genuine Hotels.com guest review
"Well worth the money"
Hotel is not top tier but well worth the money. It's an easy walk to Center City restaurants and business offices, easy subway or cab ride to historical Philadelphia and right on the parkway that houses several great museums. Easy walk from Suburban Station if you come by train. Staff were friendly. The hotel is slightly worn but was clean and everything […] worked. The suite had plenty of space and would work for a longer stay than my one night. Read moreGenuine Hotels.com guest review
"ten star stay"
It was thegreatest stay at a hotel I've ever had,book me there always.staff knew my name allstaff smiled n spoke alwaysGenuine Hotels.com guest review
"Hot food; cold water"
There is always a nice hot breakfast; I wish I could say the same for hot water. I suffered a cold shower the style morning of my stay.Genuine Hotels.com guest review
Had a really good time the hotel staff was excellent love the location close to everything I needed. Free drinks and food from 530 to 730. Overall good choice the room was clean tgi breakfast buffet was very good long lines but it was free so you expect that. Have a good time go to Sabrina diner as wellGenuine Hotels.com guest review
"My Birthday vacation"
I like the Embassy Suites because I have a big living room, dining room, and bedroom. To add to the room, a kitchen with a microwave and refrigerator. The early evening cocktail party is kid friendly in the lobby which is a great begining for your evening out. The staff is very pleasant and helpful. The full breakfast being inclusive is another plus […] to keep me staying at the Embassy. Embassy Suites is one of my top choices of hotels. After all is said and done to rest in my room and smoke puts the icing on the cake. After all, it is my choice to smoke in the convenience of my living quarters. Keep us the good work Embassy suites. See you in a few months. Read moreGenuine Hotels.com guest review
One word.... Perfect!!!!!Genuine Hotels.com guest review
"Birthday night out"
awesome accommodations, beautiful view, and great staffGenuine Hotels.com guest review
"Great hotel with lousy elevators"
Everything was great, except trying to check out on a Saturday morning. Specifically, we had to wait around 30 minutes to get an open elevator to be able to get downstairs. We were on the tenth floor with luggage and small children, so the stairs were out of the question. I don't know if there was a mechanical problem or simply excess elevator traffic, […] but the staff said they knew about the problem. Read moreGenuine Hotels.com guest review
I WAS THERE VISITING FAMILY AND IT WAS SO NICE.Genuine Hotels.com guest review
Very nice comfortable n service was greatGenuine Hotels.com guest review
"Made to feel at home"
For the one night I stood in Philadelphia this was a nice experience for a last minute arrangement. The hotel front desk expedited me and got me to my room almost immediately the room was clean and big for the price I paid for. The view was awesome and I loved it. The complimentary breakfast was decent but not the best. That's ok it's not the end of […] the world. As I checked out again was greeted by employees and was made to feel at home. Will be here again on my next business trip or when plans fall apart. Read moreGenuine Hotels.com guest review
"Avoid the Sofa Bed"
We stayed at the hotel to attend the Philly Marathon which meant the hotel was packed. The room was spacious for our family with 2 younger kids (7 and 9). We intended to use the sofa beds for the kids. Although we did not have high expectations, this was by far the worst sofa bed mattress; it was like laying down on a layer of metal springs. The kids […] could not sleep on it (they can fall asleep on the floor). There was also no hot water in the shower after the race. The sofa pillows had several stains. After paying a super premium for the special event, it was a very disappointing stay. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to share your experience about your recent stay at our hotel. Sounds like we truly dropped the ball with the housekeeping condition of your room. This is unacceptable by our standards. We want to provide our guests are comfortable, fun, and most importantly clean hotel. I cannot offer a reason why we dropped the ball during your visit. Unfortunately we had a pipe burst and it affected the hot water throughout the hotel. I apologize again for the issues that you encountered and hope that you will allow us another opportunity in the future to demonstrate the high level of service that our guests have come to expect from our team.
"Loved it. Great value. Awesome location."
Perks: free omelet breakfast. Free managers reception with real booze. All suites with kitchen and separate bedroom. Walking distance to everything Minus: building slightly old. Parking 50 bucks a day!!!Genuine Hotels.com guest review
"Loved my stay"
Love this hotel,food was very good...Genuine Hotels.com guest review
Went for two nights with my family. Great location as it was right near the Ben Franklin inst. Also good area with lots of shops and stores. They offer valet parking which is not cheap ($40 a day) but convenient. They also offer a happy hour with free snacks and drinks which the kids liked. Best of all for a family, the rooms are suites so there is […] plenty of room for all and a small kitchen. Read moreGenuine Hotels.com guest review
"I would stay here again"
Very friendly staff, spacious room.Genuine Hotels.com guest review
My rating and enjoyment was impacted by the following factors: long wait for a room despite calling ahead to request early check in, hotel renovations significantly impacting wait times to get to the lobby from the 24th floor by elevator, infestation of ladybugs in my room that when reported to the front desk was effectively dismissed as a possible […] balcony door being open (it was not nor had it been opened during my stay) and no wifi access in the room. Overall, I will not be staying at the Embassy Suites in Philadelphia again. When I am on business 3 times a year to Center City, I will choose another hotel. Read moreGenuine Hotels.com guest review
"Good family style hotel"
The elevators were broken, but were fixed within a day. There were free drinks in the evening. The room was spacious. The surrounding neighborhood had many restaurant and bar options. Nightlife is a short cab ride away. There is plenty of garage parking. Street parking while safe is limited to 2 hours metered. It's loud, but it's a family oriented hotel […] and that's to be expected. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Philadelphia Center City Thank you for taking the time to tell us about your recent stay at the Embassy Suites Center City hotel. Please accept our sincerest apologies regarding the elevator, we were having them remodeled and I hope this didn’t cause any aggravation or inconvenience. We are so glad you were able to take advantage of our evening reception and the spacious suites we offer. I hope you were able to get out and enjoy some of the local restaurants’ that Philadelphia has to offer. We are a very busy hotel and a lot of families take advantage of the oversized suites and the amenities that Embassy has to offer. We look forward to your next visit to Philadelphia.
"dated and reeked of cigarettes"
I had selected Embassy suites since we were traveling with kids and wanted more room. The hotel was very dated and our "non smoking room" seemed to be more of a suggestion than a policy as our room reeked of cigarettes and came complete with a cigarette burn in the sofa cushion (my parents and my sisters room's were the same). The hotel was apparently […] over booked so they were unable to move our room, but did offer to fabreeze it for us. I would definitely think twice about staying here if you want a truly non smoking room. Read moreGenuine Hotels.com guest review
"Great hotel, beware of extra parking fees"
Great place, really great breakfast, good location. Our only complaint was the additional $50/night we had to spend to park. Maybe this is typical for the area, but we were used to the stays including parking.Genuine Hotels.com guest review
"Nice, Conformable Stay and Reasonably Priced"
Wish that the elevator wasn't so slow. However, the staff were very courteous.Genuine Hotels.com guest review
"Week end trip to Philadelphia!"
Great hotel in the center of the city. Two blocks away from The Franklin Institute.Genuine Hotels.com guest review
"Had a great time"
The room was really nice and I truly enjoyed my stay. Looking forward to the next oneGenuine Hotels.com guest review
"Great for a night out"
If you are looking for a place to stay with a group of friends in philly or just lookig for a comfortable getaway i highly recomend embassy suites rooms are very spacious the hotel was very welcoming with there special happy hour with free drinks the veiws from the balcony are second to none and for the price you can not beat it . I went with me and […] 5 friends everyone had a great time and between the 2 beds and pull out sofa there was more than enough room for everyone !!! Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
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