I enjoyed the lodge. Rooms were clean staff was polite, quiet and convienet definiy somewhere to enjoy some r&rGenuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Blaine, Thank you for your comments on your latest visit to the Red Deer Lodge Hotel. I am glad to see you were able to enjoy your time here. We look forward to serving you again soon.
Great hotel clean kept up well and friendly staff. Wish the breakfast was open past 9 am that seems too early on a weekend.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre S, Thank you for your rating and comments on your trip to the Red Deer Lodge Hotel. I do apologize you felt rushed in the morning to enjoy the breakfast buffet. We know you have choices when travelling in the area and appreciate your selecting the Red Deer Lodge. We look forward to seeing you again soon.
"Good value for money"
Great location. Room was good, beds comfortable. Had complementary drinks and snacks next to the pool on wednesday evening. overall, a very good place to stay.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Glen, Thank you for the 5 star rating of your experience at the Red Deer Lodge Hotel. Please come back soon.
"Could have been better."
Hotel room was decent and the bed was clean but it was much firmer than I'm used to. Biggest dispappointment was the service at the restaurant. It took a long time to receive food and when a second guest arrived at the table, he was ignored. Wasn't offered coffee or even asked if he wanted anything to eat.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Dennis, Thank you for your comments regarding your latest visit to the Red Deer Lodge Hotel. I am sorry your dining experience was impacted by the level of service you received. I will be passing your comments onto our Botanica Manager for her to use as a training & coaching opportunity for her team. Every guest who enters Botanica should receive the same attentive service and never feel ignored. We appreciate you selecting to stay in our Hotel and look forward to serving you again soon.
Hotel was clean but needs a renovation. Staff were friendly and helpful.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your feedback on your time at the Red Deer Lodge Hotel. We agree we do not have the newest product in the City but we make every effort to keep it clean and everything working at its full potential. Our Associates enjoy working in the building and with our Guests. If you are travelling in the area again, please come visit us again.
Great hotel. Our bathroom needed some scrubbing and the air conditioner made noise but overall a nice hotel close to the park.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Tryudy, Thank you for your rating and comments regarding your visit to the Red Deer Lodge Hotel. I hope the A/C noise did not disturb your sleep. I am confident once alerted, our Maintenance team went and checked the unit to ensure it was operating correctly. I have passed your comment regarding the bathroom to our Director of Rooms to follow up with her Housekeeping team. We appreciate the opportunity for you to stay with us and look forward to seeing you again soon.
Our room looked a little bit older but it was clean and comfortable. We were there for our child's basketball tournament and despite all the children there our room was quiet. We did not use the amenities that were available because we only stayed overnight. The breakfast buffet was excellent with a wide variety to choose from. I would recommend this […] hotel and would stay there again. Read moreGenuine Expedia guest review
Everything was great and the hotel was very welcoming. The beds were very comfortable and the room seemed spacious. The only thing missing was the convenience of a microwave.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your feedback on your stay at the Red Deer Lodge Hotel. I am glad the room and bed were comfortable and relaxing. We do have microwaves in certain styles of rooms and we do also rent them to our guests for a reasonable rate through the Front Desk. We look forward to serving you again soon.
"Great place to stay"
This is an awesome place to stay. The pool was fun for our kids. The rooms were clean and big enough for 2 playpens. The breakfast was very yummy. It's a great place to stay.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Amanda, Thank you for your review of the Red Deer Lodge Hotel. I am glad the family retreat was enjoyed by everyone. Please come visit us again very soon.
"Good location, lots of parking & plug-ins for cold"
Very pleasant, clean, quiet. Room was comfortable in every way. Room was supposed to be equiped with a spa tub--only a regular tub. Hotel staff stated that no rooms had such a feature. However, we were provided with a room in the tower as specified. Overall, the amenities were more than sufficient. Had no negative experiences. It is obviously an older […] facility, but has been well kept along with renos & upgrades. Read moreGenuine Expedia guest review
Older hotel, but well taken care of good service.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments regarding your latest visit to the Red Deer Lodge Hotel. Please consider us again when travelling to the Red Deer area again.
"Red Deer Lodge"
This hotel is in serious need of not only upgrading, but attention to cleanliness. Our room had dirty grease boot prints on the carpet, it smelled of an unclean, unattended space. The overall room condition was much less than desirable and much less than our expectations for this facility. Upon our exit in the am, we encountered two cleaning staff members […] visiting on the guest chairs, with dirty wet mop in hand, resting on the carpet. Not the experience we had anticipated, definitely will not recommend to others! Read moreGenuine Expedia guest review
"Stayed a week for Christmas"
Was pleased at the beginning of our stay.. Hotel was nice, the kids loved the pool and we had complimentary breakfast in the restaurant all week. We got into our room and they are very nice.. Could use some upgrading on the TV's.. When we went to make coffee the following morning our coffee maker was dirty and as I am a very picking person I got very […] annoyed.. It then went down hill from there with housekeeping.. Our glasses were not changed all week. I continued to return to the front desk every night as they only left two towels for us every day when there was four of us in the room. Sheets are to be changed on day four which I understand but ours never did get changed and no vacuuming was done the whole stay. And there would be room service trays left in the hallway for days..Unfortunately for such a nice hotel my family will not be returning to this hotel in the future due to the housekeeping.. Which is to bad as we are there at least 2-3 times a year. Read moreGenuine Expedia guest review
"reasonable worth of hotel charge"
Nice experience from hotel staff; desk staff is courteous and helpful. restaurant is awesome and staff are very courteous and felt great hospitality.Genuine Expedia guest review
"Best Staff on the Planet!"
There's nothing these guys won't do to make your stay the very best. What a great hotel! Please don't stay here lol. It's my hidden gem!! :D The pool is warm and you can stand and swim a bit in the hot tub too which is totally cool! I <3 U Red Deer Lodge!Genuine Expedia guest review
"Very nice hotel. Close to parks and restaurants."
Staff was very nice. Room was nice and clean. Hot tub could have used seats but otherwise a great stay. Breakfast buffet was excellent!Genuine Expedia guest review
"Outdated hotel, decent price"
If the hotel had been updated it would've been much nicer. It was a decent price but held nothing special. The prime rib and seafood buffet was very disappointing but thought we should give it a try. The breakfast buffet was quite good but the had strange hours for it (7-9) which made it a rush to get to. I would probably stay again but only because […] the price was reasonable. Read moreGenuine Expedia guest review
"Great stay for the whole family"
Pool was cool in temp, room was clean and fair size but bathroom is very tight in space! Otherwise a good place to stay for our family with a toddler.Genuine Expedia guest review
"Heating fan noisy."
Very comfortable.Restaurant staff very pleasant.Genuine Expedia guest review
First time staying at the Red Deer Lodge, and we were very pleased over all. Rooms were very spacious, clean & comfortable. The noise level from the hall was quite noticeable, not very sound proof. The heat was already on in our room when we arrived, but we had to turn it off due to the noise of it running, turned out we didn't need it on in the end, […] as the room was rather warm. Hotel staff were wonderful, they even called up to our room not long after we arrived to make sure that everything was to our liking, never had that before!! Overall, we give the Red Deer Lodge a thumbs up, can't wait to go back to sample the breakfast, as we missed it from sleeping in to late!! Read moreGenuine Expedia guest review
"My Hotel of Choice!!"
After a warm greeting at the front desk I continued to my room. I noticed that my adjoining rooms had young families in them. As I in town on vacation and didn't want to disturb them later in the night. The wonderful staff not only switched my room but also upgraded my stay. Thanks for the great experience.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Mark-David Taylor, Thank you for your comments regarding your visit to the Red Deer Lodge Hotel. I appreciate your concern for other guests and there experience at the Hotel. We look forward to having you return to our City and stay with the Red Deer Lodge Hotel.
Quiet, Liked bathroomGenuine Expedia guest review
"Beds were super comfortable, lots of parking."
I reserved and paid online a room with a king size bed. When we got to our room it was a queen bed. I called to inquire and they said some of the rooms with king beds were not available but nothing was said to me when we checked in. After some insistence they moved us to a room with 2 queens. Unfortunately it was next to some type of noisy generator […] which did not make for a very quiet sleep. Also, free breakfast is included but only till 9:00 am. Who is up and ready for breakfast by 9:00 when on a holiday!! Read moreGenuine Expedia guest review
grinding noisy ventilation system, bathrooms need updating, caulking missing in bathroom, noisy bath fan when lights are turned on. great breakfast and pleasant staffGenuine Expedia guest review
"Hair in the tub"
Alls I have to say is that there were hairs everywhere in the bathroom - floor, tub. They weren't mine. Plus the hotel was last updated, renovated a LONG time ago. I also got stuck in the elevator. Somehow I booked this as a three star hotel. No way!!!Genuine Expedia guest review
"Pleasant courtyard area"
Really enjoyed the stay. The food and serving staff were excellent! The atmosphere in the pool/courtyard was wonderful, especially in the winter. I thought I had booked a courtyard facing room and disappointed that I had not done so. In the future I will make certain that I book courtyard facing because it is so relaxing especially to open sliding doors […] to listen to people at pool and the sense of openness. Thank especially to the food staff!! Read moreGenuine Expedia guest review
We stayed here about 10 years ago, very nice place at that time. Stayed again on Nov 7 & 8, 2013. Wow, what a difference. :-( The place is in dire need of renovations. The bathroom was upgraded, but the rest of it needed work. Even the windows need replacing (and they were FILTHLY--I'm sure they hadn't been cleaned for a long time). The bed was nice, […] but the room wasn't worth the price we paid. The breakfast (included) did make up for a lot, but even still, it was a pricy room for what we got. Read moreGenuine Expedia guest review
Great service all the way around. The only thing was that we could not use our breakfast vouchers, as the restaurant was not open until 7AM. We had a competition where we had to be at by 7:15AM.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Tanveer, Thank you for your rating of your trip to the Red Deer Lodge Hotel. I am sorry that your day had to start before you were able to experience the hot breakfast buffet the Hotel offers the guests staying with us. It does present a reason for another visit to Red Deer. We would love the opportunity to serve you again.
"This hotel is well located, but a bit tired."
This hotel's interior decor in the public areas looks like it hasn't been updated since the 1970's. There was a used towel and a lip gloss on the floor in my room. The menu in the restaurant is a bit limited, although the quality of the food is good, and the kitchen did prepare a special order (I am vegetarian, and there isn't much on the menu beyond […] a pasta dish and a salad). So, the staff is kind, but the place needs a bit of a fix-up. The parking lot is completely shabby and is shared with the local hospital, so there isn't a lot of space. Read moreGenuine Expedia guest review
The hotel is older but very well maintained. Rooms are upgraded and beds were comfortable. The TVs are adequate but it's time to upgrade to flat screens, have not seen a CRT TV in a few years. The atrium restaurant provides a decent atmosphere, not high-end but functional. The food was tasty. THE ONE DRAWBACK was the speed of service. We were in a rush […] to go to a concert and it took 5 minutes or so to have a server come and see us. Further delay to order food. When I informed the server that we had a tight timeline, we were told the food would be about 20 minutes, it was 30 minutes. It all worked out but it put undue stress on our time. We made the concert almost right as it started. IF we were in a larger city, we would have been late. Overall, it was a good experience. The buffet breakfast was fine but my wife was able to sleep in and did not go to the restaurant until the complimentary breakfast period was almost finished and there was very little food to pick from. Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Sherwood Park couple, Thank you for your comments regarding your experience at the Red Deer Lodge Hotel. I do apologize the speed of service impacted your enjoyment of your evening with your wife. I am glad to read you did not miss the concert and the rest of your stay with us was relaxing. I will be speaking with the Food and Beverage Manager as the Breakfast buffet is to be properly stocked for our guests from 7 am to 9 am. We would love the opportunity to serve you again on your next trip to the area.
"Place is very dated"
this is the third time I have stayed there. each time I get a room with a different orientation. last room was south - hot hot hot - a/c barely works the breakfast was the selling point - but?Genuine Expedia guest review
"Place to sleep"
Just needed a paced to crash from work trip. Was quite and secure. Was little dated in the facilities.Genuine Expedia guest review
Very impressed with size of my room and room serviceGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre David, Thank you for your feedback regarding your recent stay at the Red Deer Lodge Hotel. Please visit us again soon.
"Would have gotten a full 5 Review, except..."
It was great. The food was good, comfortable, good location. But when there is a hockey game on, I would like to watch it and here they did not have the channel selection required for my viewing pleasure. But otherwise great.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre CSmith, Thank you for your comments regarding your stay with the Red Deer Lodge Hotel. I do apologize our channel selection did not include the one with your team playing. We are considering our options with channel packages but do not have a firm date of a decision. We look forward to your return visit soon.
Rooms are nice and large with comfortable beds. The continental breakfast was great with many hot options.Genuine Expedia guest review
clean and comfortableGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Altie, Thank you for sharing your rating of your recent trip to the Red Deer Lodge Hotel. We look forward to serving you again soon.
If you book this hotel through any online discount hotel site, your privileges are cut short from those that book directly through the hotel.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments on your trip to the Red Deer Lodge Hotel. I must apologize as I am not clear on which privileges you may be referring to in your comments. We look forward to serving you again.
"Red Deer Disappointment"
The hotel room was tiny, not as the pictures on-line suggested! The carpet was very worn and the queen size bed that was advertised was only a full at best. The room that the bed was in was very small, I could touch the walls from either side of the bed. Storage was a real problem as there were no drawers or dressers for clothing. There was a small […] closet that also housed the ironing board but there was hardly any room in it after the jackets and one outfit were hung out. The bathroom was smaller than any hotel room bathroom that I have been in. The towel rack fell off of the wall after the first shower was taken. The pull out mattress was unusable for my daughter, as the springs poked through the mattress. The last thing that really was disappointing was that the complimentary breakfast was only served from 7 am until 9 am. While this may suit business travellers, it did not work for my family. 10 or 10:30 is the norm at other hotels that I have stayed at. I would not stay here again and the price line was high for what my family and I got! :-( Read moreGenuine Expedia guest review
"Good for overnight stay"
Breakfast buffet great, close to hospital, big rooms good for group of friendsGenuine Expedia guest review
"Would Stay Again!"
Our Stay was awesome! Grandkids had a great time! Continental breakfast was wonderful! Staff were all freindly! I forgot to clean out the fridge though when we checked out & realized it after we left! So I called the hotel & asked for them to please put all my stuff into one bag at the front desk & I would be around to pick it up. I got there & there […] was only my medication which was a good thing but where did all the yogurt, oranges, pop, coffee creamer & 4 icepacks go? Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Cary, Thank you for your feedback on your trip to the Red Deer Lodge Hotel. I am glad your grandchildren had an awesome visit with their grandparents. As for the items in the fridge, we do retain several items left behind by our guests in hopes to reunite them with their owners. Food items unfortunately , are not items we keep and dispose of when the room is being cleaned. The icepacks depending on the style should have been kept in our lost and found area. We appreciate you have choices and look forward to the opportunity to serve you again.
"Near but not too near, downtown"
Very good breakfast buffet, could use more fresh fruit however. Nice rooms could use a little updating. Amenities were very nice, could provide movies or tv-movie rentals. Staff was very courteous and provided a late check out on request. Great for the whole family.Genuine Expedia guest review
"Everyone I encountered were professional and great"
Range of ages in group 1-54 and everyone enjoyed the pool, rest and free breakfast. I stayed at red deer lodge approx 5 yrs ago and was not impressed but it obviously is under new leadership as the entire experience was amazing.Genuine Expedia guest review
I haven't stayed here in about 5 years - they have definitely performed some upgrades. The courtyard poolside room was fresh and clean. The staff were friendly and efficient, and I've always enjoyed their food. The complementary hot breakfast buffet was a great way to start my day. The online price was much more competitive than the new big box hotel […] chains located in Gasoline Alley. Definitely recommend this hotel. Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre GB, I want to thank you for your feedback on your return visit to the Red Deer Lodge Hotel. We did complete renovations to the Courtyard rooms in 2009 which would have been shortly after your last visit to the Hotel. The hot breakfast included in the room rate started this year and we are getting great reviews from our guests. Please do not wait another 5 years before visiting us again.
"just spent the night on our way home"
It's a decent hotel. It's the first hotel we've stayed in a long time that didn't have a movie channel. The free breakfast was pretty good, just not a lot of choices. We will definitely stay again.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for providing your comments regarding your visit to the Red Deer Lodge Hotel. I must apologize if you felt there was not sufficient variety on the breakfast buffet. Our culinary team strives to provide choices for all of our guests. We appreciate our guests sharing their feedback to assist us to make our business better. We look forward to serving you again very soon.
I had heard from a couple people that this place was nice with good food, needless to say, it wasn't. I was very disappointed. The pictures online are very deceiving, they're from many years ago. The hotel is very dated. Upon arrival, we were greeted very kindly, and check-in was seamless, but we got into the smelly elevator and up to our room and all […] the pleasantries changed. The carpet on our floor was unacceptably stained, all over! The room stunk of stale cigarets and unwashed carpets, I didn't even feel comfortable standing on the floor WITH my shoes on. I called front desk and they immediately accommodated us and gladly moved us to a different room, one that was just freshly renovated! The new room was better, but still not to my expectations, the carpet still smelled, and the air felt stale because of the proximity to the courtyard. The courtyard was one of the main reasons I chose to book this hotel, but it was old, and stuffy. I pool wasn't as big as I thought it was going to be, and the hot tub (the biggest reason I chose this hotel) didn't have any seating in it! So we just hung out and stood awkwardly in the tub! The breakfast was not what they raved about as their "breakfast buffet" it was pretty limited and didn't even have any fruit! At least it was free! I wouldn't recommend this hotel to anyone, their service was great but the venue could use some cleaning and upgrading! Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Ivanka, Thank you for submitting your feedback on your visit to the Red Deer Lodge Hotel. I do apologize the initial room selected for you was not comfortable. I have shared the comments with the team at the Hotel to remind them we may not be the new property in the City but we can be clean and properly maintained. The Hot Tub seating is a concern for our guests and a long term solution is still being considered. We appreciate your business and look forward to the opportunity to serve you again in the future.
"Very reasonable rates!"
We went for a "Girls Night". We had a pool side room which was great. Ate dinner at the read tyrant and the food was very good. Included a free breakfast which was a fantastic hot buffet. We plan on doing it again!Genuine Expedia guest review
Hotel staff was very friendly and accommodating. Beautiful space in main lobby area. The restaurant food has not improved since we were there a number of weeks ago. We chose to dine out rather than at the hotel restaurant. I would however stay at the Sheraton in Red Deer again.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your feedback on your recent visit to the Red Deer Lodge Hotel. We appreciate your business and would love the opportunity to serve you again when travelling in the Red Deer area.
We stayed for the weekend. The room was clean but is in need of upgrading. There was trouble with the bathroom door and the tub needs to be replaced. There was a space under the room's door which made it quite noisy when people would walk by. I was awakened by someone's dog barking repeatedly at 3am. Also, our 10 year old got sick to her stomach in […] the night. We called the front desk to get some supplies to clean things up and were told that they would just use the bathroom towels anyway so just use that. I found that to be rather unhelpful and unsanitary. They should have at least offered to come collect them after we cleaned up. Other than that, the buffet breakfast was good and the restaurant staff were very friendly. Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre AJ, Thank you for your feedback regarding your recent visit to the Red Deer Lodge Hotel. Our guests comments assist us to review our processes and implement improvements to create positive experiences. I do apologize a guest's pet disturbed your restful evening. We are a pet friendly Hotel and we expect pet owners to be responsible for their pets. There will be conversation with the Front Desk team on the situation regarding your daughter not feeling well. We do treat those linens with special processes in our laundry room. We appreciate the opportunity to serve you and your family and look forward to seeing you again.
i would go back there anytime. great customer service. clean wonderful breakfast name it. get there.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Paul, Thank you for your comments regarding your recent stay at the Red Deer Lodge Hotel. Good to read the team created a great experience for you. We look forward to serving you again soon.
Very friendly staff from the front desk to the restaurant wait staff.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )