"Not like it was"
Visit was just ok. Chose it over another hotel because of the free breakfast advertised. Upon arrival found breakfast was only from 7 to 9. We missed it. Might have been better if it was on from say 7-11, but that's just me. Otherwise it was just a stay at a hotel. For what I got, I probably could have got the same for a much lesser price at another […] hotel in Red Deer. It was - nothing special. I came to Red Deer remembering it from the 1980's and what the Red Deer Lodge was like back then - conferences, the atrium, the giant chair in the lobby that people got their pictures taken in, Snifter's and Esmeralda's -- the Red Deer Lodge was a jewel then. Well, maybe Snifter's wasn't that great, and maybe we can be grateful the demographic doesn't support Esmeralda's anymore - but at least the Atrium was still there. However even it looked a bit diminished. If I was holding a conference and I wanted to impress people, I wouldn't have it at the Lodge - its overall appearance inside is unremarkable, and its outside is - well, shabby. Read moreGenuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments regarding your most recent stay and sharing some history of your visits to the Red Deer Lodge Hotel. The Hotel has changed over the years and some of the features were altered as time went. We appreciate you coming back for a visit and invite you to return again when travelling in the area.
We stayed right by the pool, and although during pool hours it was a bit noisy, the staff were diligent in making sure that guests were following the rules and it was good and quiet after pool hours. The included buffet was fantastic. Really enjoyed our stay.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your five star rating of your experience at the Red Deer Lodge Hotel. I am glad you enjoyed the pool and our buffets. Please consider us when planning your next trip to the Red Deer area.
"Close to home"
We hadn't stayed at the Lodge for several years because it was beginning to get rundown, but we were pleasantly surprised with our room.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Javorka, Thank you for your review of your trip to the Red Deer Lodge Hotel. I am glad to see you returned to see what we look like and was impressed. Please come again soon.
"close to down town"
love it thereGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre george king, Thank you for your five star rating of your trip to the Red Deer Lodge Hotel . Please come back soon.
"Clean hotel, Need of update."
We stayed in the tower section. Room was clean, breakfast was great, however the hotel is in need of an update. Bed was a bit hard, shower was either scalding or cold. Price was a bit high for what we got.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Sonya, Thank you for your comments regarding your latest visit to the Red Deer Lodge Hotel. The breakfast is a hit with most of our guests. I apologize the shower temperature was fluctuating and I will advise our Maintenance department but without a room number it will be difficult to resolve the issue. We appreciate you staying with us and would love the opportunity to serve you again in the future.
"Thermostat control issues"
Nice courtyard and free hot breakfast buffet was very nice. Staff are pleasant. Cute little indoor pool and hot tub. Unfortunately, the entire experience fell short due to the lack of thermostat control in the room. Our room never dropped below 24 C despite putting on the fan which barely put out any cool air. When we asked at the front desk for another […] room we were informed no others were available. Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre D.W., Thank you for your comments and feedback from your latest visit to the Red Deer Lodge Hotel. I must apologize your experience with us was interrupted by the temperature of the guest room. The team does try to make every effort to resolve our guests concerns and it was unfortunate our Maintenance department was not able to address the issue and we did not have an alternative room available. We appreciate your business and look forward to serving you again soon.
"It was good"
Had nice experience, but if we need microwave etc., need to pay extra amount.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments and rating of your experience at the Red Deer Lodge Hotel. Please come visit us again soon.
"Was delightful in the midst of the green foliage!"
We were delighted by the scrumptious smorgs that they served each evening of our weekend and their waitresses were so congenial.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments and rating of your visit to the Red Deer Lodge Hotel. The Associates of the Hotel are truly the best in my opinion. I will pass along your message to our Food & Beverage team . Please come back soon.
It was only a quick stay but the staff were helpful and the room was nice and clean.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre C, Thank you for your review of the Red Deer Lodge Hotel. I am happy to see our team made your stay more enjoyable. Please come back soon.
"Decent but basic hotel"
Hotel had all the ammenities required for business or pleaseure. The hotel is somewhat dated (e.g. still has picture tube style TV's) but other than that was clean and had comfortable beds.Genuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments on your trip to the Red Deer Lodge Hotel. Our rooms do contain an older style of television but the picture quality is clear. We appreciate your business and look forward to serving you again soon.
Staff were nice and food was good. Room was clean and comfortableGenuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your rating on your visit to the Red Deer Lodge Hotel. We look forward to serving you again very soon.
I enjoyed the lodge. Rooms were clean staff was polite, quiet and convienet definiy somewhere to enjoy some r&rGenuine Expedia guest review
Response by Red Deer Lodge Hotel and Conference Centre Blaine, Thank you for your comments on your latest visit to the Red Deer Lodge Hotel. I am glad to see you were able to enjoy your time here. We look forward to serving you again soon.
Great hotel clean kept up well and friendly staff. Wish the breakfast was open past 9 am that seems too early on a weekend.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre S, Thank you for your rating and comments on your trip to the Red Deer Lodge Hotel. I do apologize you felt rushed in the morning to enjoy the breakfast buffet. We know you have choices when travelling in the area and appreciate your selecting the Red Deer Lodge. We look forward to seeing you again soon.
"Good value for money"
Great location. Room was good, beds comfortable. Had complementary drinks and snacks next to the pool on wednesday evening. overall, a very good place to stay.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Glen, Thank you for the 5 star rating of your experience at the Red Deer Lodge Hotel. Please come back soon.
"Could have been better."
Hotel room was decent and the bed was clean but it was much firmer than I'm used to. Biggest dispappointment was the service at the restaurant. It took a long time to receive food and when a second guest arrived at the table, he was ignored. Wasn't offered coffee or even asked if he wanted anything to eat.Genuine Expedia guest review
Hotel was clean but needs a renovation. Staff were friendly and helpful.Genuine Expedia guest review
Great hotel. Our bathroom needed some scrubbing and the air conditioner made noise but overall a nice hotel close to the park.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Tryudy, Thank you for your rating and comments regarding your visit to the Red Deer Lodge Hotel. I hope the A/C noise did not disturb your sleep. I am confident once alerted, our Maintenance team went and checked the unit to ensure it was operating correctly. I have passed your comment regarding the bathroom to our Director of Rooms to follow up with her Housekeeping team. We appreciate the opportunity for you to stay with us and look forward to seeing you again soon.
Our room looked a little bit older but it was clean and comfortable. We were there for our child's basketball tournament and despite all the children there our room was quiet. We did not use the amenities that were available because we only stayed overnight. The breakfast buffet was excellent with a wide variety to choose from. I would recommend this […] hotel and would stay there again. Read moreGenuine Expedia guest review
Everything was great and the hotel was very welcoming. The beds were very comfortable and the room seemed spacious. The only thing missing was the convenience of a microwave.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your feedback on your stay at the Red Deer Lodge Hotel. I am glad the room and bed were comfortable and relaxing. We do have microwaves in certain styles of rooms and we do also rent them to our guests for a reasonable rate through the Front Desk. We look forward to serving you again soon.
"Great place to stay"
This is an awesome place to stay. The pool was fun for our kids. The rooms were clean and big enough for 2 playpens. The breakfast was very yummy. It's a great place to stay.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Amanda, Thank you for your review of the Red Deer Lodge Hotel. I am glad the family retreat was enjoyed by everyone. Please come visit us again very soon.
"Good location, lots of parking & plug-ins for cold"
Very pleasant, clean, quiet. Room was comfortable in every way. Room was supposed to be equiped with a spa tub--only a regular tub. Hotel staff stated that no rooms had such a feature. However, we were provided with a room in the tower as specified. Overall, the amenities were more than sufficient. Had no negative experiences. It is obviously an older […] facility, but has been well kept along with renos & upgrades. Read moreGenuine Expedia guest review
Older hotel, but well taken care of good service.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments regarding your latest visit to the Red Deer Lodge Hotel. Please consider us again when travelling to the Red Deer area again.
"Red Deer Lodge"
This hotel is in serious need of not only upgrading, but attention to cleanliness. Our room had dirty grease boot prints on the carpet, it smelled of an unclean, unattended space. The overall room condition was much less than desirable and much less than our expectations for this facility. Upon our exit in the am, we encountered two cleaning staff members […] visiting on the guest chairs, with dirty wet mop in hand, resting on the carpet. Not the experience we had anticipated, definitely will not recommend to others! Read moreGenuine Expedia guest review
"Stayed a week for Christmas"
Was pleased at the beginning of our stay.. Hotel was nice, the kids loved the pool and we had complimentary breakfast in the restaurant all week. We got into our room and they are very nice.. Could use some upgrading on the TV's.. When we went to make coffee the following morning our coffee maker was dirty and as I am a very picking person I got very […] annoyed.. It then went down hill from there with housekeeping.. Our glasses were not changed all week. I continued to return to the front desk every night as they only left two towels for us every day when there was four of us in the room. Sheets are to be changed on day four which I understand but ours never did get changed and no vacuuming was done the whole stay. And there would be room service trays left in the hallway for days..Unfortunately for such a nice hotel my family will not be returning to this hotel in the future due to the housekeeping.. Which is to bad as we are there at least 2-3 times a year. Read moreGenuine Expedia guest review
"reasonable worth of hotel charge"
Nice experience from hotel staff; desk staff is courteous and helpful. restaurant is awesome and staff are very courteous and felt great hospitality.Genuine Expedia guest review
"Best Staff on the Planet!"
There's nothing these guys won't do to make your stay the very best. What a great hotel! Please don't stay here lol. It's my hidden gem!! :D The pool is warm and you can stand and swim a bit in the hot tub too which is totally cool! I <3 U Red Deer Lodge!Genuine Expedia guest review
"Very nice hotel. Close to parks and restaurants."
Staff was very nice. Room was nice and clean. Hot tub could have used seats but otherwise a great stay. Breakfast buffet was excellent!Genuine Expedia guest review
"Outdated hotel, decent price"
If the hotel had been updated it would've been much nicer. It was a decent price but held nothing special. The prime rib and seafood buffet was very disappointing but thought we should give it a try. The breakfast buffet was quite good but the had strange hours for it (7-9) which made it a rush to get to. I would probably stay again but only because […] the price was reasonable. Read moreGenuine Expedia guest review
"Great stay for the whole family"
Pool was cool in temp, room was clean and fair size but bathroom is very tight in space! Otherwise a good place to stay for our family with a toddler.Genuine Expedia guest review
"Heating fan noisy."
Very comfortable.Restaurant staff very pleasant.Genuine Expedia guest review
First time staying at the Red Deer Lodge, and we were very pleased over all. Rooms were very spacious, clean & comfortable. The noise level from the hall was quite noticeable, not very sound proof. The heat was already on in our room when we arrived, but we had to turn it off due to the noise of it running, turned out we didn't need it on in the end, […] as the room was rather warm. Hotel staff were wonderful, they even called up to our room not long after we arrived to make sure that everything was to our liking, never had that before!! Overall, we give the Red Deer Lodge a thumbs up, can't wait to go back to sample the breakfast, as we missed it from sleeping in to late!! Read moreGenuine Expedia guest review
"My Hotel of Choice!!"
After a warm greeting at the front desk I continued to my room. I noticed that my adjoining rooms had young families in them. As I in town on vacation and didn't want to disturb them later in the night. The wonderful staff not only switched my room but also upgraded my stay. Thanks for the great experience.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Mark-David Taylor, Thank you for your comments regarding your visit to the Red Deer Lodge Hotel. I appreciate your concern for other guests and there experience at the Hotel. We look forward to having you return to our City and stay with the Red Deer Lodge Hotel.
Quiet, Liked bathroomGenuine Expedia guest review
"Beds were super comfortable, lots of parking."
I reserved and paid online a room with a king size bed. When we got to our room it was a queen bed. I called to inquire and they said some of the rooms with king beds were not available but nothing was said to me when we checked in. After some insistence they moved us to a room with 2 queens. Unfortunately it was next to some type of noisy generator […] which did not make for a very quiet sleep. Also, free breakfast is included but only till 9:00 am. Who is up and ready for breakfast by 9:00 when on a holiday!! Read moreGenuine Expedia guest review
grinding noisy ventilation system, bathrooms need updating, caulking missing in bathroom, noisy bath fan when lights are turned on. great breakfast and pleasant staffGenuine Expedia guest review
"Hair in the tub"
Alls I have to say is that there were hairs everywhere in the bathroom - floor, tub. They weren't mine. Plus the hotel was last updated, renovated a LONG time ago. I also got stuck in the elevator. Somehow I booked this as a three star hotel. No way!!!Genuine Expedia guest review
"Pleasant courtyard area"
Really enjoyed the stay. The food and serving staff were excellent! The atmosphere in the pool/courtyard was wonderful, especially in the winter. I thought I had booked a courtyard facing room and disappointed that I had not done so. In the future I will make certain that I book courtyard facing because it is so relaxing especially to open sliding doors […] to listen to people at pool and the sense of openness. Thank especially to the food staff!! Read moreGenuine Expedia guest review
We stayed here about 10 years ago, very nice place at that time. Stayed again on Nov 7 & 8, 2013. Wow, what a difference. :-( The place is in dire need of renovations. The bathroom was upgraded, but the rest of it needed work. Even the windows need replacing (and they were FILTHLY--I'm sure they hadn't been cleaned for a long time). The bed was nice, […] but the room wasn't worth the price we paid. The breakfast (included) did make up for a lot, but even still, it was a pricy room for what we got. Read moreGenuine Expedia guest review
Great service all the way around. The only thing was that we could not use our breakfast vouchers, as the restaurant was not open until 7AM. We had a competition where we had to be at by 7:15AM.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Tanveer, Thank you for your rating of your trip to the Red Deer Lodge Hotel. I am sorry that your day had to start before you were able to experience the hot breakfast buffet the Hotel offers the guests staying with us. It does present a reason for another visit to Red Deer. We would love the opportunity to serve you again.
"This hotel is well located, but a bit tired."
This hotel's interior decor in the public areas looks like it hasn't been updated since the 1970's. There was a used towel and a lip gloss on the floor in my room. The menu in the restaurant is a bit limited, although the quality of the food is good, and the kitchen did prepare a special order (I am vegetarian, and there isn't much on the menu beyond […] a pasta dish and a salad). So, the staff is kind, but the place needs a bit of a fix-up. The parking lot is completely shabby and is shared with the local hospital, so there isn't a lot of space. Read moreGenuine Expedia guest review
The hotel is older but very well maintained. Rooms are upgraded and beds were comfortable. The TVs are adequate but it's time to upgrade to flat screens, have not seen a CRT TV in a few years. The atrium restaurant provides a decent atmosphere, not high-end but functional. The food was tasty. THE ONE DRAWBACK was the speed of service. We were in a rush […] to go to a concert and it took 5 minutes or so to have a server come and see us. Further delay to order food. When I informed the server that we had a tight timeline, we were told the food would be about 20 minutes, it was 30 minutes. It all worked out but it put undue stress on our time. We made the concert almost right as it started. IF we were in a larger city, we would have been late. Overall, it was a good experience. The buffet breakfast was fine but my wife was able to sleep in and did not go to the restaurant until the complimentary breakfast period was almost finished and there was very little food to pick from. Read moreGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Sherwood Park couple, Thank you for your comments regarding your experience at the Red Deer Lodge Hotel. I do apologize the speed of service impacted your enjoyment of your evening with your wife. I am glad to read you did not miss the concert and the rest of your stay with us was relaxing. I will be speaking with the Food and Beverage Manager as the Breakfast buffet is to be properly stocked for our guests from 7 am to 9 am. We would love the opportunity to serve you again on your next trip to the area.
"Place is very dated"
this is the third time I have stayed there. each time I get a room with a different orientation. last room was south - hot hot hot - a/c barely works the breakfast was the selling point - but?Genuine Expedia guest review
"Place to sleep"
Just needed a paced to crash from work trip. Was quite and secure. Was little dated in the facilities.Genuine Expedia guest review
Very impressed with size of my room and room serviceGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre David, Thank you for your feedback regarding your recent stay at the Red Deer Lodge Hotel. Please visit us again soon.
"Would have gotten a full 5 Review, except..."
It was great. The food was good, comfortable, good location. But when there is a hockey game on, I would like to watch it and here they did not have the channel selection required for my viewing pleasure. But otherwise great.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre CSmith, Thank you for your comments regarding your stay with the Red Deer Lodge Hotel. I do apologize our channel selection did not include the one with your team playing. We are considering our options with channel packages but do not have a firm date of a decision. We look forward to your return visit soon.
Rooms are nice and large with comfortable beds. The continental breakfast was great with many hot options.Genuine Expedia guest review
clean and comfortableGenuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Altie, Thank you for sharing your rating of your recent trip to the Red Deer Lodge Hotel. We look forward to serving you again soon.
If you book this hotel through any online discount hotel site, your privileges are cut short from those that book directly through the hotel.Genuine Hotels.com guest review
Response by Red Deer Lodge Hotel and Conference Centre Thank you for your comments on your trip to the Red Deer Lodge Hotel. I must apologize as I am not clear on which privileges you may be referring to in your comments. We look forward to serving you again.
"Red Deer Disappointment"
The hotel room was tiny, not as the pictures on-line suggested! The carpet was very worn and the queen size bed that was advertised was only a full at best. The room that the bed was in was very small, I could touch the walls from either side of the bed. Storage was a real problem as there were no drawers or dressers for clothing. There was a small […] closet that also housed the ironing board but there was hardly any room in it after the jackets and one outfit were hung out. The bathroom was smaller than any hotel room bathroom that I have been in. The towel rack fell off of the wall after the first shower was taken. The pull out mattress was unusable for my daughter, as the springs poked through the mattress. The last thing that really was disappointing was that the complimentary breakfast was only served from 7 am until 9 am. While this may suit business travellers, it did not work for my family. 10 or 10:30 is the norm at other hotels that I have stayed at. I would not stay here again and the price line was high for what my family and I got! :-( Read moreGenuine Expedia guest review
"Good for overnight stay"
Breakfast buffet great, close to hospital, big rooms good for group of friendsGenuine Expedia guest review
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