"Very Nice Stay!"
Very relaxing and everyone was very friendly and welcoming. Loved it!Genuine Hotels.com guest review
"wedding nite on the island"
Great hotel, beach front view and awesome room service.Genuine Hotels.com guest review
"Saturday Night Stay"
Bar service not good. Room not ready at 4:30 p.m.- didn't like that. Overall, however, ok.Genuine Hotels.com guest review
loved the free shuttle to the pier and free parking for our cruise. The restaurant food was great.Genuine Expedia guest review
"Great Galveston Hotel"
The room was excellent with a nice view of the Gulf. The people were fantastic and very helpful. We will stay there again.Genuine Hotels.com guest review
"Friday Night Stay"
PleasureGenuine Hotels.com guest review
"bridal party accomodations"
Hotel for daughters bridal party, King size rooms with gulf view. Everyone very pleased with accommodations, would stay again.Genuine Hotels.com guest review
"Best weekend ever"
Our stay was wonderful It was our 28th anniversary, they gave us champagne and chocolate covered strawberries, we were so surprise that we forgot to tip the nice man who brought it to our room, but we did leave something nice for housekeeping because they kept our room clean and nice. Thanks HiltonGenuine Hotels.com guest review
Overall experience was beyond expectation! Was even given a complimentary upgrade. Conventiently located across from beach, and right next šo ir to Landrys SeafoodGenuine Expedia guest review
"Beautiful Hotel on the beach. Gorgeous pool area"
Enjoyed our stay. Great breakfast buffett and friendly staffGenuine Expedia guest review
Recommend staying here very nice people and relaxing. Will return to this hotel for next cruise.Genuine Expedia guest review
"good time in Galveston"
Very good time at hotelGenuine Hotels.com guest review
"Just the way I was expecting, just perfect. ."
It was a winter time and the swimming pool was completely heated we just love it...nice clean room and good service..wow no doubt about it THE HILTON'S still preferences for to many people. ..BigGenuine Expedia guest review
Great stay. Bartender was wonderfulGenuine Hotels.com guest review
"Hilton I would come back."
Great price and deal for those cruising. Park, ride shuttle to pier, maybe get picked up on the way back. We waited a long time for the shuttle back to the parking area, and finally asked others waiting to find out it was a different shuttle picking us up. Without their help we would not have gotten a ride back. Numerous calls just got the continuous […] assurance that someone would come for us, but no mention of change in shuttle. The room was fine. The exercise room was barely ok, no sound on the machine tvs, no water in the dispenser. I think they were trying, and said they would fix things right away. Overall I'm pleased, and grateful we made it back to the car. The restaurant next door was delicious! Read moreGenuine Hotels.com guest review
I was here for Thanksgiving. Just one day. More to relax than anything.Genuine Expedia guest review
"Quick Family Getaway"
We like to hotel hop and had just come from a different hotel with larger rooms and free breakfast, it was above a 3 star as well. OUr stay at the Hilton was pleasant, our room was next to the fountain on the 3rd floor so it was nice to hear the trickling water. Service was great and courteous. Great that it comes with a safe that you can code your […] own number. Hotel is a bit older, the lock in the restroom didn't work, there's no restroom exhaust fan, hinges are rusty, there was a beer bottle from previous person under the cabinet and my son touched the mouth piece (gross), the room is a bit small, when i would go to the closet which isn't enough for any family's luggage, i kept hitting the top hinge of the main door, the refrigerator that we called up to our room was a bit roughed up but that's not really a big deal. I would think considering these things the cost of room service would be a bit lower, we spent $94 for a couple of dishes and an appetizer. Read moreGenuine Hotels.com guest review
Excellent experience, great views, perfect locationGenuine Expedia guest review
The rooms are clean and the staff are very friendly. The location is great because it is next door to Landry's Restaurant and a few others. Parking is excellent. The only thing that they are missing is a microwave in the room. That would have made it extra special.Genuine Hotels.com guest review
"Not going back to Houston in fall season"
The hotel was super boring, there were no activities or amusement. Breakfast was not included not even a continental one. The town's restaurants were closed by 9 or 10. We had to travel to Houston to have some fun. Would never visit again during fall season.Genuine Hotels.com guest review
The stay was great but there was to much construction. It would be better to shut down the hotel for a week & expedite the construction, rather than having guest hear noise in the am. Besides that the staff was amazing.Genuine Hotels.com guest review
We stayed one night and it was great. Nice views of the beach and very clean!Genuine Hotels.com guest review
"Would stay here again"
Aside from a long wait to checkin, the rest of the experience was wonderful!Genuine Expedia guest review
"Lone Star Rally"
Had an issue with my room. Of course they blamed Expedia. They put me in another room and gave me a discount but the girl at the desk didn't seem pleased that she had to do it. It was o.k. but not sure I would stay again.Genuine Expedia guest review
"Great Location, Comfortable Rooms & Free Self-Park"
Overall the stay was a success. The location is great, near plenty of places to eat, across from the water. Free self-parking, nice pool, clean & spacious rooms, comfortable bed and nice toiletries (as you'd expect). The one negative is that valet could not keep up in the rain and they kept letting people block the entire drive thru in front of the […] lobby. That was completely disorganized, but everything after went great. Read moreGenuine Hotels.com guest review
Nice hotel, but noisy. We could hear people in hallway and other rooms. Bed not the most comfortable. The staff was VERY freindly and courteous.Genuine Hotels.com guest review
"Very nice but who made the bed??"
So nice to find big, fluffy, soft towels and pkenty of them for a change! And room service food was excellent. The only thing less than great was the bedding. Dont get me wrong, bed was comfortable, but there was a sheet on TOP of what was supposed to be a comforter or bedspread? Was the bed made wrong? We found another blanket wrapped in plastic in […] the closet, but it was cheap and wasnt anythung I would put on my body. Very nice front desk and staff. Made us feel very welcome. Very nice view of the pool and gulf. TV could use an update. Read moreGenuine Hotels.com guest review
the hotel was nice, but the bathroom needed a upgrade. ThxGenuine Hotels.com guest review
Loved it!!! Would definetly stay there again.Genuine Hotels.com guest review
Was there for the Lonestar Motorcycle rally. They catered to the biker creating s special parking area out front and provided towels for cleaning your bike.Genuine Hotels.com guest review
It was great and the front desk was amazing!!!Genuine Hotels.com guest review
The visit was fine. Nice room-nice view of the water. Large, soft towels.Genuine Expedia guest review
"Night Before Cruise"
Arrived around 7:30ish, room was ready & saved, staff was very helpful arriving & departing. Excellent bellhop service making them 5 Stars & making the hotel service perfect.Genuine Hotels.com guest review
Room was fine once I figured how to find it. The two hotel sections are only joined at the back on the first floor. There was a horrible smell in the hall,turns out it was commercial paint. (I guess they never heard of air ionizers.) Luckily it was not noticeable in the room. The pool looked nice but we quickly figured out why it was not being used. […] TOOOOOOO COOLLLDDD!!! Apparently they have a heater but rarely use it... The staff was very friendly. The room was modern and well appointed. Read moreGenuine Hotels.com guest review
"Great Hotel, needs some new staff..."
Pros: great hotel, great location. Cons: hotel maids trying to kick us out at 11 am,hotels.com told us that our check out time was 12. Hilton was remodeling the hallways during our trip. Room service food was a 2/10.Genuine Hotels.com guest review
"Very nice and clean"
It was relaxing very clean and the works was very niceGenuine Expedia guest review
"great location close to restaurants and beach."
This Hilton is very convenient to the beach restaurants and not far from the Strand. The staff are special. We have to give recognition to Keith our bellhop very nice and helpful.Genuine Expedia guest review
It was decent. The bathroom was a bit yucky because there was hair in the bathtub. Staff was friendly. View was amazing.Genuine Expedia guest review
"Guest of the day"
It is great! When checking in they staff said we were the guest of the day and upgraded ourroom for free and all staff was very friendlyGenuine Hotels.com guest review
We looked very forward to our stay at the Hilton Galveston Island. Unfortunately they made it very clear that we should have not booked through a 3rd party. They refused to give us any Hilton points and put us on a floor that the hallway baseboard had just been painted. The smell of paint was strong during the entire stay. We didn't realize how bad […] it was until we went back down in the elevator to the main floor.The carpet in the hallway was filthy. Our TV did not work. We had to call down for someone to fix it. After all the planning this was a poor start to our vacation. One positive,the staff was pleasant. Read moreGenuine Hotels.com guest review
Room and view great. We had issues with shower. Other than that was a great place to stay.Genuine Hotels.com guest review
"Don't expect summer service in off season"
I have a feeling this hotel steps it up when the summer season hits. However, we went in October and all the perks we thought we would enjoy were closed, which some were the reason we chose this hotel in the first place - pool bar, etc. They were in the process of updating rooms so I am sure that will help the room experience. Staff was friendly. Just […] wish services were the same all year long. Understand why they wouldn't but it would be nice to know beforehand what to really expect. Read moreGenuine Hotels.com guest review
Stayed here for the night before we left on a Royal Caribbean cruise. Nice hotel on the beach. very good restaurant next door.Genuine Expedia guest review
"close to all the action"
The Hotel was very clean and located in a great area- Have fun can't wait to come back.Genuine Hotels.com guest review
"Great hotel for price and location"
First room smelled of smoke so we were put into a different room. Overall hotel is nice, just a little dirt in corners of room and bathroom.Genuine Hotels.com guest review
"Few Have Lost The Art of Customer Service"
The hotel was very beautiful even though there were repairs going on during our stay. The work crews were very polite and always tried to avoid any passage block.I arrived and checked in but there was issues of fraud on the card that was used on the booking of an extra room for my son. Most of the staff worked with me to straighten out the issue except […] for a young lady named Kristina who pushed my conversation aside and was very rude. She may need some training on the way Hilton handles customer issues. I enjoyed my stay and would do a revisit in the future and most of your staff was very professional and took pride in their jobs. Read moreGenuine Expedia guest review
"Don't eat there!"
Customer service & room were great. We splurged on breakfast buffet but it was awful. Eggs, bacon & waffles were all cold! Staff brought us all of it at 3 separate time so we had a 3 course meal- not what we wanted. Would have been better off at ihop.Genuine Hotels.com guest review
The 3rd floor was very smelly When we walked off the elevator Toilet pressure was horrible toilet had to be flushed three times before anything went down . Ac was old large and loud. Patio door allowed us to hear loud wind all night like we were at the airport . Room 326 Next door to ice maker and Soda machine we heard noise all night It was my […] birthday trip two day trip but I checked out early we only stayed one night Read moreGenuine Hotels.com guest review
Refrigerator would be nice. Ice machine out of ice.Genuine Hotels.com guest review
"Before and after cruise"
Our stay before the cruise was uneventful. We used the shuttle to the cruise ship and this process was well organized and we were very satisfied with the ability to park our vehicle at the hotel while we were gone for our cruise. We checked in after our cruise and couldn't have been more disappointed. We checked in before lunch and we were told that […] our room would be ready after about 2:00 pm. We arrived back at the hotel around 2:00 to find that our room was indeed ready. We settled into our very nicely appointed, well cleaned, room and decided to take a nap. We were a little tired from the cruise. Our nap was quickly interrupted by a sawing and hammering noise directly above our room. We tried to ignore it but it continued for over an hour. We called the front desk and they quickly agreed to change our room. We moved to the next room to find there was only one bed, since our son was with us we needed another bed. We called and were again accommodated quickly with another room. We tried to get settled but within a matter of minutes the sawing began again. We went to the front desk and heard a hotel representative tell someone on the phone that the website clearly states that they are having work done at the hotel. I booked through Expedia so I was unaware of the construction. We were told that the construction would begin again at 6:00 am so we checked out and went home. We weren't charged, but we didn't spend the night either. Read moreGenuine Expedia guest review
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