Quality Inn - Baytown

My spouse and I needed one night on the road. We are older, both with bad knees and ankles, so we asked fro first floor. We were offered the handicapped room and gratefully accepted. Boy were we surprised! Though advertised as having microwaves and small refrigerators in all rooms, ours had none. When we complained, a set was brought in. Despite the […] advertised free WiFi, there was none, and no help from the front desk in getting any. The handicapped shower was broken in 2 ways and could not be fixed in place, and squirted water out of the hand-held sprayer. The baseboards had been removed from the room and there were wrinkles in the carpet which was about an inch from the walls all the way around. *There was no telephone* in this handicapped room! Imagine if we had been fully handicapped!! And when we complained, they did NOTHING about it! Best I can say is the ac and TV worked, and the mattress was comfortable. Read more

Genuine Hotels.com guest review

I book my stay on-line just for one night, as I was headed to San Antonio, I had a nice dinner at Cheddar's, and once I returned to my hotel, preparing for bed, I can hear the guest above me, walking back and forth, glad it was not children running around. I was able to get some sleep, once I put my ear plugs in...

Genuine Hotels.com guest review

I was supposed to get a queen. Was put in a double. Could hardly turn around in the room.

Genuine Hotels.com guest review

This property apparently was some other inn at a previous time. Paint job was sloppy, paint on trim, not cut in tight to trim. Didn't mask the wagonwheel design on the front exterior of the building. The Lobby was warm and humid. Swimming pool was out of service during our stay. Lawn care was non-existant. Some of the lawn may have been cut recently, […] but it has not been edged this season. Read more

Genuine Expedia guest review

I don't normally write reviews for my stays, but this time I had to. If you're going to stay at this hotel, then know what you are getting yourself into. The place is decent, modern and in good shape. The problem? The reservations. Even booked through hotels.com, where I am pre-paid, they did not hold the room I booked. I asked for and paid for a queen-sized […] bed. Instead I got a full-size. For a person of my size (6'5" plus), this meant an uncomfortable night. I arrived late (expected) and the hotel was booked and full - there was nothing they could (or would) do. If I had known I was going to get a full size bed I wouldn't have booked the room. Apparantly this is hotel policy, so unless you're willing to roll the dice, DON'T WASTE YOUR TIME! Read more

Genuine Hotels.com guest review

The hotel was convent to shopping mall but at nite u heard kids running in the hall the showwer door was broke and the toilet was broken just shock cause we sleep a lot to sleep inn. just surprise of how themotel was very disappointed

Genuine Hotels.com guest review

Room door card key reader barely worked, Air conditioner in room squeaked all night long,hallway smelled like smoke. Vending machine room used for storeage.

Genuine Expedia guest review

This hotel is good for those who are on a budget and cannot afford to stay at a expensive hotel. I like that the entrance to my room goes through the lobby instead of outside, for this is a very important thing I want to have. The free breakfast is good, it's small of course but that is because of the size of the hotel and how many rooms it has. Outback […] restaurant is right next door, you can walk to it. I give it a good rating because it is affordable and it's the 3rd time I have stayed here since January 2012. The only bad thing is the TV's are not the flat screen TV's and not all TV's are closed captioned, so if you are deaf and looking for a hotel with closed caption TV, you may want to call before reserving to make sure you get a room with closed caption TV. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very pleased going back in two weeks. Will definitely stay again. Quiet, , clean., friendly and helpful staff. highly recommend

Genuine Expedia guest review

The general manager quickly resolved a couple of issues to our complete satisfaction. The hotel staff was very friendly. Pet friendly status was awesome!

Genuine Hotels.com guest review

Ok, I haven't been to Baytown in years but after this I will not EVER stay the night there again. This hotel was CRAPPY! Since they accept dogs, the whole reception area/dining area (where you have breakfast, which is also a joke) smelled like an animal shelter. The room seemed to be clean, since no one ever stays here, but the furniture was ripped […] and OLD. Very outdated and crappy....so not worth the price!! I would not recommend this place. Drive to Kemah instead!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The front desk clerk always sets the tone for a hotel stay. He/ she can improve a stay at a not-so-good property or can ruin the stay at a good one. The front desk at this hotel needs to learn a little about making guests feel welcome (or at least learn how to fake the emotion!) The room was clean and comfortable - recent renovation was evident. But […] the grounds outside are already going to pot (overgrown grass etc) and it looks like the renovation isn't going to be maintained. I'd be leary of booking a night at this hotel again. I'm wondering if the rave reviews weren't plants by hotel management Read more

Genuine Hotels.com guest review