Roosevelt Hotel New York - New York 40.75455, -73.97742

We check in to the hotel, and the staff could not have been nicer. They were very accomodating for us and and young daughter. The hotel is a beautiful old and wonderfully restored hotel. It really takes you back. Our room was very large compared to others I have stayed in NYC. It was very clean.

It would have been helpful to know that the hotel was performing maintenance on the plumbing the night of our stay. We made the reservation the morning of our stay. The hotel shut off water to all the rooms from 11:00PM to 6:00AM. The hotel offered my husband and I and our 2 kids 2 bottles of 16 oz water to use during the shut off. We were traveling with a 2 year old and 5 month old. You can never be sure with kids when you'll need water. In addition when the water was turned back on at 6:00am, it was brown and filled with piping deposits. I know that it is normal to have some, but I let the hot water run from 6:00am to 7:45am and it was still there. We had to leave so we just gave up on waiting for the water to clear. We could not take a shower and I could not wash the kids. The worst part of this experience was that when we were checking out, I told the front desk associate about the water. Her response to me was, " Oh well, other rooms are okay." What a horrible experience!

The price of this 3.5 Star hotel was very inviting. But the hotel is very old and ordinary. The rooms look and feel old. All the furniture looks worn out, the carpets are dated. Fridge has no stock of anything. To call water into the room costs $16 per bottle. Layout of room very weird. Funny sounding wake up call.

Would not have paid full price for this hotel. It was clean, bit a little run down. Location was excellent! Would stay again if I had too.

While the lobby and bar are lovely, the rooms are very noisy. Lots of outside noise.

Room carpet and walls were old and worn. Bathroom (tub, soap dish) was not clean. I complained to the front desk, but the clerk was unconcerned and did nothing to correct the complaint while we were out for 4 hours. Bed was very comfortable, and the hotel bar is a classic--it's part of why we wanted to stay there. Next time we will stay in a more updated hotel and just visit the bar.

The Roosevelt is an old hotel which is generally well kept up. Excellent beds, bedding, bathroom and amenities. Staff is courteous and efficient. Location is outstanding. No strange smells (often a problem in older hotels). Rooms are big. This is notable because in NYC hotels often have rooms which are just too small. Breakfast at the hotel is superb, but like all NYC hotels breakfast is not cheap. Plenty of excellent restaurants at all price-points near the hotel. My only complaint was that there were two large stains on the carpet (room 605?) which looked like they were from coffee and cranberry juice. I stay here frequently and will continue to do so.

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The hotel is in a great location. The place is walking distance from Times Square and most of the Broadway Theaters. It has a very welcoming feel to it because of the large lobby area. Front desk personnel are very friendly. We were also lucky that we got upgraded to a larger room! As what you expect from an old building, the rooms and bathroom are a bit small but that's what you should expect when going to New York anyway. If I will come back to New York, I will stay in this hotel again.

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We loved everything about the hotel, especially the location.

Lobby is stunning - rooms are very poorly maintained - matched only by the extremely poor service

Hotel service continuously disappointed us. When we arrived, the porter was unhelpful and even worse, unfriendly. The hotel has paper cups in the room. When we asked for glasses, we were told they could only be provided by housekeeping and we would have to pay extra!! When we tried to take a cab to the airport, the doorman put us in the hotel car service (according to the manager it was not affiliated with the hotel) that he said was the same as a cab and took credit cards. When we got there, the driver first said he didn't take credit cards and then wanted to charge us extra for using a credit card. Who needs this?

We stayed at The Roosevelt the night before Thanksgiving so we could go to the parade. The hotel was a short walk from the parade route, and the noon checkout allowed us to watch the parade and get back to the hotel with plenty of time to checkout. I highly recommend the Roosevelt Hotel.

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My husband and I stayed a night here before venturing back to Atlantic City. The bed was very comfy. However, the bathroom was tiny and gave me little room to get ready in. I would stay here again for the good price and great location to NYC attractions. The lounge was great, yet extremely slow. However, our breakfast (received via room service) was prompt and delicious!!

Extreme value for the true Manhattan experience! Roosevelt employees are readily available to assist, a true vacation!

The hotel was clean and the room was okay, just very small. I was skeptical about using the hotel provided shampoo and conditioner as the bottles had no seals or brand labels. I suspected that the hotel filled the bottles themselves and maybe reused them.

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All the staffs especially at the front desk were very unkind to customers. Except that, location of the hotel was good.

I found the Roosevelt to be a great place to stay while in NYC. The lobby is beautiful and the hotel is in walking distance to most of the sight seeing. Our rooms were upgraded when we got there. We had a wonderful time. The Roosevelt Grill also has a nice buffet breakfest.

We have stayed at the Roosevelt about 4 times in the past round thanksgiving. The location is perfect for us but I have to say I do think the quality of the service and the hotel's condition has declined abit over the last 5 yrs. For ex. we had a problem with our showers not getting hot 2 out of our 4 days there and when i called we got the "sorry it's an old hotel" .. "wait 10 mins. and try again". Only after my wife and I where late for Dinner did i ask to speak to the mgr. and she did offer us some financial compensation but again it was only after we were made to feel bad about not understanding. All that said, I would stay there again because it is a great Grand old NY city hotel in a unbeatable location.

The Roosevelt is a beautiful property with a convenient location. It is a little worn around the edges and has seen better days, but is still a good value for the hotels.com price.

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I am in midtown on business a lot. I try to stay at nice places near my office for a reasonable price, but don't seem to find any. When I go to the travel sites, The Roosevelt pops up every time for a cheap price compared to other hotels. Unfortunately, it disappoints every time. Rooms are very tired. usually small. Elevators are slow and small. Room service is bad. Aside from the nice lobby/bar and great location, this hotel is awful.

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The hotel was a little worn in places -- like the bathroom -- but the beds were wonderful and the room was comfortable. A nice stay for the money. The staff was friendly and helpful.

Room was defintely dated and in need of a face lift. The bathroom shower curtain had a strong musty smell that permeated the area. The fitness center was pretty small and lacked equipment (plenty of treadmills, bikes and the like but little in the way of weight machines and room to work out). Also very irksome was the fact that the business center did not provide free internet access. Instead, it cost $0.37 per minute with a $3.00 minimum and the speed was incredibly slow such that the rates just kept racking up (in some cases it took over a minute to load my hotmail page). Just to print out a boarding pass cost about $3.40 ($3.00 for the time minimum and I believe it was $0.40 per page to print. The concierge should have at least provided the boaarding pass service for nothing, but that was a no go. I stopped at a location (not an internet cafe) down the street which had the same internet provider only the rate was $0.20 per minute. I didn't check the speed. I spent about $25 over 2 days just to check my emails (less than 20) and print a boarding pass.

The pictures on the website over rate the hotel. The pictures need to be updated and the hotel is not near as nice as it has been represented.

Somewhat tattered, but clean, comfortable and well located. Service was polite and prompt.

I was never told.. before hand (so I can arrange other accommodations) that there were NYC street works that evening with never stopping "pneumatic (air) hammers" raising hell and that would be going on until 11:30pm (yes, half hour before midnight) just outside my window..(?) I called the front desk and I was told that it is not them...but the city...of course I knew it was not them, silly people. Anyway too late and too tired for changes (not that they offered)..I decided to watch TV instead of caching up with my beauty sleep lol. As I was getting comfortable.. I dropped a small round battery on the floor..and to my surprise when I went looking for it... Oh my god, what was under the beds and the end table where the safe rests ? Just let me tell you this, if there was a cleaning police they would have arrested the manager pull him by the ear and throw him out of the hotel like in the old far west movies when they threw drunks out the bar. They (Roosvekt owners) should be ashamed of themselves for the DIRT there in a supposedly decent NY hotel, no one had ever done any cleaning for ages underneath, just a superficial harried room vacuum and out the door. Then I started looking for other faults the shower head/nozzle was loose, someone had tried glue, but no go..lol The mirrors rusted, the towels not very clean, all in all a flea-bag with a grandiose lobby. I have stayed in the past a couple of times there and I always forget how crappy it is. I guess I forget because it suits me area wise...but never again

A little updating in bathrooms would be nice, but otherwise decent value and great location.

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It was to noisy from the street , that has nothing to do with the hotel, that's New York, next stay is going to be in a quieter neighbourhood

Beautiful lobby, great service, and the location is so close to Grand Central.

The Roosevelt is a favorite of mine. I travel to NYC quite often and the hotel has always delivered comfort and good service. Two comments: On numerous visits the same doorman (name excluded) has been rude when asked for directions or assistance. He's also preoccupied with checking out every woman who walks down the street, practically panting and barking as they pass. The bar waiters are very slow so, I recommend eating at the bar. Nice bartenders and good mixologists.

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Very comfortable, well placed hotel. Price Moderate.

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The Roosevelt has a beautiful lobby, clean and comfortable rooms. I was only disappointed that they didn't have movies available for rent on the tv. Otherwise, a great place to stay and very conveniently located.

A beautiful hotel located very convenient to all attractions.

My friend and I stayed at the Roosevelt during Halloween/Marathon Sunday and we were very impressed at the beauty of the lobby and it's fantastic location. Upon arrival the desk staff were very, very polite and helpful to us. We checked our bags with no issues, the first bellman we encountered was polite but every one after that was terribly rude. They would do something simple for you and then follow you around, getting very close to you saying "thank you, thank you, thank you" wanting you to give them a tip. The first time we were unprepared as we had spent our cash on a cab, we went to look for an ATM but the bellman whispered hateful things under his breath and finally walked away from us so we decided not to give him a tip. From there on out every bellman we saw would ignore other guests just to follow us around trying to get money from us. This was completely rude and unprofessional. It made us feel uncomfortable and their behavior certainly did not warrant an extra tip. Aside from the rude bellmen the hotel was beautiful, the rooms were exactly what I expected them to be. I just wish that their staff members hadn't let such a poor taste in my mouth.

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The staff was very friendly! Our room was small but very clean. Small rooms are normal for NYC though, unless you pay $600 per night at a 5 star hotel. The location was perfect! The hotel bar was fabulous. This was a GREAT hotel!

The lobby was beautiful, but when we got to our floor, we could smell bleach. As it turned out, the smell was coming from our room. When the bleach smell dissipated, there was a strong musty smell. In addition to the smell, handles were missing from the chest, there was no desk lamp, and the bed skirt was torn and dirty. We have stayed at this hotel in the past and have been satisfied, but never again!

The only issues I had with the room were that the bathroom was very small and outdated, and one night, the water in the shower ran brown for about 20 minutes before running clear again. That being said, I have stayed at this hotel once before, and I would stay there again. It's within walking distance from shopping and Time Square, and for anything farther out, cabs are readily available. The staff is very courteous and helpful. The rooms are not as lavish as the lobby, but they are comparatively spacious and very comfortable.

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The hotel is gorgeous, and it's located in a good spot. However, my room was very disappointing. The first thing I noticed when I walked into the bathroom was a USED bar of soap. To make matters worse, the toilet was not properly secured to the floor. I would think that a hotel that nice would do a periodic inspection of their rooms and fix issues like these. Other than that, I was very comfortable in my room.

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