"A very nice place to stay while visiting NYC"
A grand hotel, like stepping back in time. The service was excellent. The room was larger than most hotel rooms in nyc. They're dated but very clean and comfortable. We visit often, and The Roosevelt has become our favorite place to stay.Genuine Hotels.com guest review
"Great service, great location, great personality"
We have stayed at the Roosevelt several times. It is a grand old hotel, convenient to Times Square, Grand Central Station, Lord &Taylor, the theater district, Rockefeller center and much more. The lobby is beautiful and the lobby bar has great service and lovely furnishings. Our Delux room was not large, but we upgraded to a superior and had plenty […] of space for the 2 of us. Although it is an older hotel, it has been cared for. coffee makers and bathrobes are not supplied; I do not know if that is an option or not, but there is a small coffee bar in the lobby and plenty within steps of the front door. The service here though, is wonderful. In fact, a package I accidentally left behind was actually turned in by housekeeping and kept safe for me, a wonderful surprise. We are in NYC frequently, and the Roosevelt is always on my short list of places to stay. Read moreGenuine Hotels.com guest review
"Good location but bad customer service"
I was here for 2 days. The hotel looks good, nice decoration. Customer service was not good at all. They didn't look friendly, especially the restaurant inside the hotel. The receptionist did not pay attention at all to what i requested, kind of rushing me to service the next guest.Genuine Hotels.com guest review
We got in late, asked for at upgrade to King bed. This we got for free, but had to wait 45 min. Because we waited we got free breakfast and WiFi. The breakfast was VERY GÒOD and very Nice service. This was the 2jan. Just after New Years. don't think I would stay there around New Years again. Too busy. Nice location. They really should Upgrade there […] rooms to the standard that the lobby and breakfast area is in. Read moreGenuine Hotels.com guest review
Beautiful old hotel in an excellent location (1/2 block from Grand Central Station). Beautiful lobby and nice restaurant. Rooms were small but typical for a Manhattan hotel at this price (which was very good). The only bad comments I have is that the beds are old and not the most comfortable and the in-room heating and cooling is noisy and didn't work […] well. Overall, it was a good value for what you got. Read moreGenuine Hotels.com guest review
"Perfect place for what we needed."
I would say that this hotel is perfect for the family on a budget. It isn't a 5 star hotel by any means, but it certainly isn't bad. The ambiance is lovely. The rooms are older and there was some chipped paint in the bathtub, but these were not things that bothered us. If you are looking for perfection, this isn't the place, but if you're laid back […] and understand that the building is older, it won't get to you. The lobby area is beautiful and the doormen with their top hats and coats provided the classic NYC feel. We did have to wait in line for check in, but it was very busy for the weekend after NYE. The management had an employee bring drinks and candy bars to us while we waited and apologized for the wait so they were definitely trying to accommodate us. For a 3-4 star hotel, I would give this 5 stars for what it is. We enjoyed our time and it was perfect for what we needed. After all, we were only there to sleep and get ready for the day. Grand Central station, Rockefeller Center, and Times Square were in easy walking distance from the hotel. It was a great central location for us. Read moreGenuine Hotels.com guest review
"Roosevelt Hotel is Great !"
Always a great place to stay, and good value when under $130 / night!! Friendly staff at the desk, too!Genuine Hotels.com guest review
"Charming, Cozy Rooms and a Great Overall Value"
Beautiful, old elegance, inviting lobby. A pleasure to sit there and have a drink or coffee overlooking the lovely ambiance which The Roosevelt offers. Very helpful and accommodating personnel. Rooms are small, but very comfortable and spotless. Location is perfect, within 5 min walk to Rockefeller Ctr and other sights.Genuine Hotels.com guest review
"Enjoyed our stay"
Classic hotel that shows some age but not in a bad way. Great location near Grand Central; very convenient. Only complaint was that room was too hot even with the AC running in January.Genuine Hotels.com guest review
"Family visit to NYC"
The lobby is beautiful and the staff attentive but the rooms are awful. They are very dated, the bathrooms need updating badly.Genuine Hotels.com guest review
Night on the town with my husband and another couple. Our "upgraded" room was like any other hotel room out there-- Standard tub/shower and king size bed- it was nothing special. The "standard queen" room- which my friends happened to receive was a disgrace. They had no place to open suitcase and the bathroom was a joke- no elbow room to shower, and […] no space for even a toothbrush on the vanity. The rooms were clean, but in great need of a major remodeling. The best thing going for this hotel is its location. Walking distance to Rockefeller center and grand central station is next door. Check-in was a pain as no room outside of hotel to temporarily park your car and carry-in luggage. Valet parking was $55 p.day. We were told that it would take 40mins til our car was outside, but luckily we were serviced within 20mins. Read moreGenuine Hotels.com guest review
"New Year's eve in NYC"
Good experience overall. Our room was in a quiet hall. The location of the hotel is great, close to many attractions. Will repeat this stay in the near future.Genuine Hotels.com guest review
One night trip to NYC hotel very close to Grand Central and about three blocks from time Square, older property but a great classic lobby . Room clean new bedspreads, room warm.clean . Did not eat in Hotel great rateGenuine Hotels.com guest review
"Thank Goodness we did not have large bags!"
The worst room experience I've ever had. Small would be a grave understatement; the only thing in the room was a bed. No side tables or even a chair...no room! The TV was wall mounted in the corner but you could not turn it towards the bed because it would bang into the wall mounted lamp! The bed was not a "Queen " as quoted, although when my wife called […] the front desk she was told "Their Queens were a different size"..... I would agree as I bel this would be a Queen sized bed in Munchkin Land! My wife and I are not large but we had to move in synchronized movement to ensure we did not fall off. Overall this was clearly a former closet that was converted to a room. The bathroom was about the size of a phone booth. Management did nothing and I am just glad to be out after one night. NYC is still wonderful but just stay out of the Roosevelt. Read moreGenuine Hotels.com guest review
"Great stay at a very beautiful hotel in NYC"
Post holiday visit to NYC with my man.Genuine Hotels.com guest review
"Christmas in NYC"
We visited New York City at Christmas for the first time in December 2014. We stayed at the Roosevelt Hotel. It was a fabulous beautiful hotel in midManhattan---perfectly located. It is in walking distance to the theater district...it is a block from Grand Central Station. It was reasonably priced considering the season and its location. We all heartily […] recommend the Roosevelt Hotel to stay in. Read moreGenuine Hotels.com guest review
Would stay there again. Excellent value.Genuine Hotels.com guest review
"Enjoyed our stay, would this hotel again"
Very nice hotel and great locationGenuine Hotels.com guest review
"Great choice for visiting Manhattan"
Awesome location, beautiful lobby, sufficient rooms. Just what we needed.Genuine Hotels.com guest review
"A great hotel near to Times Square/Grand Central"
We stayed 5 nights over New Years and the hotel was beautifully decorated and elegant. Our rooms were small but typical for hotels of the age of this fully upgraded property. Friendly staff and professional front desk. Only two blocks from Grand Central Station with lots of connections or 4 blocks from the center of Times Square. No complaints and would […] stay here again. Great rate for the period over New Years. Thanks Hotels.com for offering this one! Read moreGenuine Hotels.com guest review
"Old fashioned elegance and new fashioned service!"
We had a bit of trouble the first night with the sound of the heat going of and on, but they moved us and were wonderful about it.. The problem was solved and their graciousness made all the difference in the experience.Genuine Hotels.com guest review
"NYC Roosevelt hotel"
Beautiful historic hotel, very small room not to mention the restroom.Genuine Hotels.com guest review
Room was very expensive for the size and features. It was so small. Other than that it was great.Genuine Hotels.com guest review
"Roosevelt... time for the f rave"
Other than lobby, this hotel is falling apart. Elevators are right out of tower of terror. Mold in bathrooms. Wall paper falling down. Heater was stuck on high... their fix... open the window! Would never stay there again.Genuine Hotels.com guest review
"Good if you get a special rate"
Booked 2 rooms for 12/27 & 12/28 for a special rate of $350/rm/night. Second room wasn't ready until after 8 p.m. and was missing a dresser and chair for desk. Overall the hotel rooms need an update. No refridgerators or coffee makers. However, when in NYC, you shouldn't be spending too much time in your room. The lobby is beautiful and the staff very […] nice and helpful. The elevators (6 of them) are very slow. Great location--within blocks of Rockefeller Center and Times Square. Read moreGenuine Hotels.com guest review
"Love The Roosevelt"
Short two day getaway to NYC. We've stayed at The Roosevelt before and have never been disappointed. This time was no different--friendly and helpful staff, comfortable room, and unbeatable location. Our first-choice hotel in New York.Genuine Hotels.com guest review
"Disappointed in the 'Grand Dame of Madison Avenue'"
I couldn't fully open the door to my room because of the obstructing position of a floor lamp. Hot and cold water in the shower was hooked up in reverse and they charged me 16 dollars for internet access. Beyond that, the hotel was clean and the staff were solicitous and prompt.Genuine Hotels.com guest review
"Comfortable and small"
it was a small but very clean room. staff were friendly, location is decent, and I have no complaintsGenuine Hotels.com guest review
"Great hotel that needs some cosmetic updating."
We like the hotel. The room was great, very comfortable bed. I would love to see the furniture in the lobby and especially the furniture on each floor in front of the elevators replaced. It is clearly old and shabby. Also the old wallpaper in the hallways is so outdated. Makes the rest of the hotel look bad. The Roosevelt is a lovely hotel with great […] history, making these improvements would make a huge difference. Read moreGenuine Hotels.com guest review
"Charming hotel, great location, ? Service"
Stayed three nights for a getaway the week after Christmas. The hotel is very charming in the lobby in the rooms were comfortable. The rooms were small and the walls are very thin and mildly noisy which is a function of the age of the hotel. This was not intrusive. The location is excellent.One can easily walk to many New York City attractions from […] this location. The biggest disappointment however was the service provided by the bell desk and others in the lobby. The front desk was quite good but anyone else including the people in the gift shop were not friendly. I had to wait at least five minutes before being acknowledged by the bell desk captain.I found this unacceptable at any hotel let alone one of this caliber.we had also called housekeeping for additional blankets and they never arrived. Overall the hotel fit our needs nicely however the service was a bit lackingfor a hotel of this stature. Read moreGenuine Hotels.com guest review
"Lobby was impressive"
The lobby was grandiose and fantastic but thought the rooms could use updating.Genuine Hotels.com guest review
Great hotel. Convenient location. Great bar. Couldn't ask for better service. Would definitely stay again.Genuine Hotels.com guest review
"Best of Manhattan"
Loved it! Phenomenal location close to Times Sqe, Broadway. Hotel was elegant and well maintained. Had a great time!Genuine Hotels.com guest review
"Rooms and food Good, Staff Great, Bathrooms not so much..."
Room #1 was small, and hot because the heat wouldn't turn off. Leaving the window open cooled the room, but outside noise was significant, because Grand Central Station was right next door. Bathroom was dingy, in need of a makeover. Switched rooms after two nights, and room #2 was quieter on the 16th floor, and opposite from GCS. Bathroom was equally […] dingy though, sink didn't drain, and shower had very low water pressure. Oh well, can't have it all. Staff were very nice, and food was good. Read moreGenuine Hotels.com guest review
"Christmas day trip"
Quick two day trip to New York City with the family. Had a great stay. Hotel was clean, staff was friendly and helpful, and the location was incredible. It was a short walk to many sightseeing interests and less than a block to the subway for the rest. Will definitely stay there again.Genuine Hotels.com guest review
Fabulous stay! Everyone was helpful and friendly. Service and the upgrade were exceptional!Genuine Hotels.com guest review
"Christmas at the Roosevelt"
Had a nice stay over the Christmas holiday. Hotel is run very lean. It must be for sale. Overall it was a good experience. The room we had was on the small side compared to others on the same floor. Some doors wouldn't open unless others were shut, that kind of thing. Noise from adjacent rooms was loud at times. But for the price it was a good expe […] rience. Read moreGenuine Hotels.com guest review
"Room was tiny!"
Room with single queen was the smallest hotel room I ever stayed in. The room was clean, by elevator and noisy. Biggest complaint was bellman did not get luggage from taxi. You enter in a lower level than check in which required an elevator ride up one floor which took 20 minutes. Elevators are slow. Hotel is old but renovated and clean. Hotel value […] in nyc in my opinion is 175.00 a night. Location is the best part of this property. Read moreGenuine Hotels.com guest review
"Great deal for the price...for Manhatten."
We arrived into Grand Central Station, the hotel is only 3 blocks away. Check in is at 3:00 but we got to the hotel at 11:45 - able to pre-check in (drop bags for free and hotel called me when room was available). The lobby is beautiful and 6 elevators serve the hotel. Can be a long wait at times. The room was small - not unexpected for Manhatten. The […] room was slightly old but clean. White duvet and sheets. Mild street noise, not a major problem. More of an issue was loud door slams from other guests on our floor. The room was hot despite running a/c at high. Small bathroom, but lots of towels and hot water. Very nice housekeeper. Location of the hotel is excellent! No coffee in room or in lobby ( complementary) but great little cafe out the lobby and 40' to the left. Bought 2 coffees, 3 bagels with cream cheese, yogurt, apple juice and a banana for $18.50. Great deal. Would stay here again. Read moreGenuine Hotels.com guest review
The hotel staff made us feel as if we were their only guests! We love this hotel and have stayed here many times and will continue this tradition for many years. It is a beautiful hotel with a wonderful staff and food is great! Couldn't ask for a better location.Genuine Hotels.com guest review
Hotel is outdated and needs some work but great location, especially if you're looking to do typical NY touristy things. Slow elevators and huge hotel but nice lobby bar. Room could have been a touch cleaner but nothing we complained about to the property.Genuine Hotels.com guest review
"Classic NY hotel"
Love the old traditional hotels. Beautiful interior, nice bar. Only issue was the bathroom was very cold for morning shower.Genuine Hotels.com guest review
warm cozy relaxing and yet beautiful for the Christmas holidayGenuine Hotels.com guest review
"great hotel! a classic"
great - loved it - room could have used a new shower head though!Genuine Hotels.com guest review
"Waste of your money"
The only good thing about this hotel is the location. Other than that it is a total piece of c and needs some serious renovations. For the price I paid, I could've stayed at the Hyatt Grand Central down the bloc but decided to try the Roosevelt this time. Not any more.Genuine Hotels.com guest review
"Worst experience at a great location :("
The shower head was broken. AC/heating unit was too old to be able to set the right temperature so we all woke up dehydrated and tired. The size of the room was very small for a 'two double-bed' room. Only two out of five elevators worked so the average wait time for the elevator from our floor to the lobby was 10-15 minutes. This is a very old hotel […] with everything in the hotel from around the same time. Good location for the business travelers as it is located next to the grand central terminal but not at all ideal for a family fun hotel stay. We booked this room after reading 'Views' as one of the features so went expecting great views but got only the view of dark office building that was much taller than the hotel itself. This made our room very gloomy. The prices are in-line with Hyatt at time square (brand new, just three years old) or Marriott marquis (beautiful classic) where I have stayed previously and I am sure there must be many more great hotels at much lower prices in downtown or midtown east/west. This hotel screwed up our family fun Christmas vacation plan so plz avoid it if looking for NYC vacation location. Read moreGenuine Hotels.com guest review
"Great service, perfect for a family vacation"
This hotel hints at its historical grandeur, but is sadly dated in terms of room quality, amenities, etc. Pros: lobby was beautifully appointed, service was helpful, old school bar and billiards rooms was nice, location is convenient to grand central, Central Park, k-town, Rockefeller center. Cons: doesn't feel like a luxurious hotel getaway for a couple, […] more like a family vacation hotel that mom and dad got on the cheap. Read moreGenuine Hotels.com guest review
Staff was tremendous. Location can't be beat. We stay here frequently.Genuine Hotels.com guest review
"Truly is the Grand Dame of Madison Avenue"
The Roosevelt Hotel is a beautiful building and has been kept up nicely. The room was large enough to accommodate my wife and I, however the bathroom had absolutely no counter space. The bathroom consist of a pedestal sink, shower/tub and the porcelain thrown of course. On the positive side, it is obvious that the hotel has gone through some renovations. […] The concierge was not very helpful when I asked him to help with reservation to Tavern on the Green. His response was, '' don't bother I'm sure that they are all booked up. '' Not wanting to take no for an answer especially when the concierge didn't even bother to call and ask, I called myself and was able to get reservations on my own. The doorman and bell hops were extremely helpful especially when trying to geta cab. Although the location of the build is in the vicinity of time square and the Broadway theatres it is still a bit of a work out walking towards the fun. I must say that the price of the hotel was Ideal if you're on a budget. Read moreGenuine Hotels.com guest review
The shower wouldn't drain and took a shower in the evening and my boyfriend couldn't take one in the morning...the tub was half full. We told the women at the desk and she recommended taking one in a different room... No thanks. Also, we were in a corner room and the housekeeping kept coming even though there was a do not disturb sign up. Also, everytime […] someone went to the room next to us it sounded like our door was opening. We were woken up at least five times. Not good, room was so small considering the price, lobby was nice, however Christmas tree was being fixed. We wanted to start an annual tradition of staying there, this was our second time and most likely last. Read moreGenuine Hotels.com guest review
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