"Convenient location w/ a nyc feel"
Nice location, but the service isn't great. The front desk people are not very nice, but I guess you get the NYC experience ?Genuine Hotels.com guest review
A decent hotel, close to Grand Central (we came in by train from CT) and easy proximity to theater etc. Only serious negative was lack of hot water for a morning shower - 14th floor and old pipes. When I told the clerk about that, he was sympathetic, but more on the que sera sera level. A first-rate hotel would have offered a coupon for a future stay […] or something. All in all, you get what you pay for, and at a $150 for a premium room, we'd stay there again. Hotels.com was helpful in changing our reservation by a day, but evidently didn't inform the Roosevelt of the change, and that was only not a problem because I had the confirmation # with me. Read moreGenuine Hotels.com guest review
"Just ok. Great location."
The bathroom was not up to par. The front desk woman was terse. She seemed annoyed that I could not understand her accent, even as I said, "Pardon me?".Genuine Hotels.com guest review
"Beautiful and well maintained; gracious front desk"
The Roosevelt was great. We were in NYC for my husband to have knee surgery at the Hospital for Special Surgeries (which should also get A+ if there's a review for hospitals.) We came in Wednesday morning and the front desk was nice enough to let us into a spacious corner room well before the usual check-in time. Very much appreciated and comforting […] as we were a little stressed out! The only negative was a noisy heater, at times, but it was more than drowned out by the jack-hammers below, on street level. But hey - it's New York; if you can't sleep through a little street noise, what are you doing there?? The concierge was also helpful with restaurant advice, and the lobby is beautiful. The convenience to Grand Central - subways and trains home - also a huge plus. Read moreGenuine Hotels.com guest review
"Location Great. Hotel clean and in good condition"
Great hotel in a great location. We'd go back. (Pillows were too big and hard for me)Genuine Hotels.com guest review
"A classic NY hotel"
Wonderful classic, New York Hotel. I booked on hotels.com and my room was automatically upgraded when I checked in. It has a beautiful, spacious, quite lobby for side meetings and conversations. The location is great - walking distance to everything in mid-town. No amenities, you'll pay for internet, coffee, etc. The hotel bar is very basic - no beers […] on tap, cheap wine, but OK for a nightcap. The bartenders are generous with their pours. The hotel is a good value - I'll be back. Read moreGenuine Hotels.com guest review
Love this gem feels like old time nycGenuine Hotels.com guest review
"VINTAGE BOUTIQUE HOTEL RECOMMENDED"
I WORK DOWN THE BLOCK FROM THIS HOTEL. VERY CONVENIENT. THE STAFF.. FROM THE CHECK IN DESK.. TO THE HOTEL BAR. EVERYONE WAS VERY CURTIOUS. I WOULD DEFINITELY STAY THERE AGAIN. AND SPECIAL THANKS TO EDDIE THE BARTENDAR WHO WAS SPOT ON WITH THE GREAT RECOMENDATION ON MY DINNER ORDER.Genuine Hotels.com guest review
Nice place to stay. Very friendly staff for sure! The wifi was expensive and missing a fridge in our room, but expect that, all good.Genuine Hotels.com guest review
"Blizzard of 2015 that never happened"
I stayed here with my husband for two nights during the blizzard that never happened. My first room was the smallest hotel room I have ever stayed in looking over rooftop mechanical equipment. It was very claustrophobic and I could not imagine staying in there for two days. The front desk was gracious, understanding and accommodating and moved me to […] a better room with a view of 45th St. Every staff member was kind and helpful. Highly recommend this hotel but if you get a room you are not happy with, it pays to ask for a new one in a nice way. Read moreGenuine Hotels.com guest review
"grand dame in midtown"
I've stayed in a number of nyc hotels I love this one because it is old school...rooms are spacious. .services are professional. .definitely would stay againGenuine Hotels.com guest review
"Good value, but dont accept a room near elevators"
The hotel is a good value overall, but the room was a was very noisy, too close to the elevators.Genuine Hotels.com guest review
"Comfort in NYC"
Very comfortable and roomy. Would appreciate it better if there was coffee in the roomGenuine Hotels.com guest review
"Weekend roosevelt stay"
Very comfortable. The staff was nice and made us feel welcomedGenuine Hotels.com guest review
Very relaxing... would stay again.Genuine Hotels.com guest review
"Stay there often"
Best value in New YorkGenuine Hotels.com guest review
"OK spot, great location, some flaws."
a fine affordable night in the city. All ratongs would be higher if the tub did not have bad scratch marks, worn and the MIFI was not blocked.Genuine Hotels.com guest review
"staying in central NYC"
Comfort would have been higher except for two factors: 1. consistant all night jackhammer noise on a building close by 2. a very dry room that was hard to learn how to control heat ( the last night we finally hit on the right combination of temp & fan )Genuine Hotels.com guest review
"a classic hotel at a good price"
The hotel lobby and environs are truly a trip into a marvelous pst. They have been impeccably restored. The room was not spectacular but very adequate. The bath was a bit small but adequate. The staff is another jewel of this place. To a person they went out of their way to make us welcome. A try warm and comfortable place.Genuine Hotels.com guest review
"Great Hotel in Great Location"
Friendly, clean hotel in a great location; close to subway,shopping and all things NY!Genuine Hotels.com guest review
"A grand NYC hotel"
This was our second visit to the Roosevelt. The location, so close to Grand Central, is terrific. It is close to all mid-town sights. The rooms are not huge, but they are clean & comfortable. And we find the staff to be friendly and helpful. We will definitely be back!Genuine Hotels.com guest review
Great location and service would definitely stay again and rcommendGenuine Hotels.com guest review
"A grand Old Hotel"
I found the staff to be courteous and very pleasant. I love the location of the Roosevelt, since it is in walking distance of most of the places I need to be, and very close to Grand Central Terminal.Genuine Hotels.com guest review
"We'll be back"
Best location, relaxing bar and comfortable bed -- what more do you need?Genuine Hotels.com guest review
"Location Location Location"
great location and a beautiful old hotel!Genuine Hotels.com guest review
I was pleasantly surprise. This hotel is rated as 3 1/2 stars, I would call it 4 stars. It is not a luxury hotel, but an inexpensive, clean, well kept hotel in a great location. I visited with my 14 year old son and it was perfect for us. They had a room with 2 double bed and did not charge extra for the extra bed.Genuine Hotels.com guest review
"not that great"
When you approach the place it is very grand but when u stay in the room not worth it Noisy,you can hear through the walls And seriously the room service is horrible The breakfast was coldGenuine Hotels.com guest review
"Liking the "Roos""
The "Roos" is a taste of older style New York, which I love. Grand older style building, great bar and terrific, attentive staff.Genuine Hotels.com guest review
"Horrible accommodations & manager--Jose!"
Our first room=heat broke. Second room=leak in the ceiling with dripping water. We discovered the leak at 11 pm when we got back from dinner. Once maintenance verified we needed a new room, the manager (Joel) asked if we needed 1 or 2 beds. We were 3 people so we needed 2 beds. He informed me there were no more double rooms available, so I said we would […] need two rooms. He decided to upgrade us to a suite and said we'd be very happy. Upon entering the suite (at midnight), it only had a king bed. I immediately called down to say we would not be able to stay here. The new manager on duty, Jose, said they would send up a roll-away bed. We did not pay to sleep on a roll-away. He said there was nothing else he could do. Until he found out one of us was 9 months pregnant. He was then able to somehow get her a room so she didn't have to sleep not the roll away. It took him 30 minutes and three phone calls to bring up the keys to this additional room. Once Jose arrived, he accused me of previously turning away a hotel employee and the keys he brought to our door. Not one person had attempted to deliver anything--keys to a room or a roll-away bed--at all the entire night until Jose showed up around 1 am and accused me of lying. He was condescending, insulting, rude, and arrogant. It took 2 hours to solve a simple problem. Absolutely unacceptable. Read moreGenuine Hotels.com guest review
"Great weekend stay"
This is an elegant, old, grand hotel. We loved the ambiance and sense of history. Our room was very clean, the bed was comfortable and it was quiet at night; (no traffic sounds) since we were on the 9th floor. We would definitely stay here again. The location is convenient for walking to the theatre and for dining.Genuine Hotels.com guest review
"Love The Roosevelt !!!"
Have stayed at the Roosevelt many times & have never been disappointed. Great location... Great atmosphere... Rooms do need an overall upgrading, which I do hope happens !!!Genuine Hotels.com guest review
Was not happy maid came in at 915 without knocking bartender were rude and drank behind the bar no refrig or coffee makerGenuine Hotels.com guest review
"Convenient and classy."
The Room was small, but no smaller than should be expected for value midtown NYC hotel - If you're staying for business, be aware that some rooms have a desk, others do not. Very close proximity to Grand Central Terminal, Bryant Park and NY Public Library. My room had no water pressure in the shower, it was just a slow trickle. Lobby is nicely appointed […] with historic grandeur, bar/restaurant, and shopping. Read moreGenuine Hotels.com guest review
"You should stay here"
Great experience. We would go back again. The location was nice and so were the staff.Genuine Hotels.com guest review
The hotel lobby is beautiful and updated. However, when I arrived in my room I was disappointed. The shower head barely trickled out and when I tried to adjust it - it fell apart. I was also disappointed that there was no coffee maker in the room - for such a nice place I expected more.Genuine Hotels.com guest review
"Love the Roosevelt"
Excellent Stay for a family of 3.Genuine Hotels.com guest review
"5 days in the city"
The hotel is centuraly located and that is it's best selling point. The staff knows it is a tourist hotel so don't expect a lot of service. No coffee in the room.WiFi is a joke. Use your phone.Genuine Hotels.com guest review
"Got your money...."
Noisy radiator and unsympathetic guest staff...Genuine Hotels.com guest review
"great midtown location"
Decent hotel in great location; good deal for the price paid.Genuine Hotels.com guest review
It was a family weekend in NYC, this hotel's location was great! Although I wish they were a bit friendly up at the check in area.Genuine Hotels.com guest review
"Comfort and Charm With a Great Price"
Large, comfortable room. Very reasonably priced. Elegant, charming, old hotel. They don't make them like this any more. So glad it's still around and being so lovingly taken care of.Genuine Hotels.com guest review
"Time in the Big Apple"
This hotel was very nice with a good variety of places to eat, shop and close to many Broadway shows.Genuine Hotels.com guest review
"It's a beautiful, neat hotel, a little old style"
This hotel is not as big as it's seen on the website.But the location cannot be better. Very convenient. It's close to Grand Central, airport express bus, and tons of famous sites. The room is not big, but very comfortable. The bedding is brand new, impressed me.Genuine Hotels.com guest review
"A Classic and a Good Value"
The Roosevelt Hotel has a very impressive grand lobby. However it's a busy lobby, so the crowd and noise lessen the impact of what would otherwise be elegant. There are many elevators, but the doors close quickly so you have to get in fast. My room with two double beds was a little snug. I wished it were a bit larger. There was no room for an upholstered […] chair for reading; closet and dresser were small. There was no fridge or microwave for snacks brought back to the room. The location is terrific. A short walk to Grand Central and to offices in Midtown East. Good value when I booked. I will stay here again. Read moreGenuine Hotels.com guest review
A beautiful hotel in a nice neighborhood but a distance from Times Square. The room was clean and neat but might have been a little happier with a little coffee maker in the room.Genuine Hotels.com guest review
"Old luxury feel with outdated appliances"
Beautiful lobby with an old luxury feel, but many of the appliances are outdated. Small bathroom and A/C was acting up.Genuine Hotels.com guest review
"Great hotel, but no free wifi"
No free wifiGenuine Hotels.com guest review
"Guy Lombardo's homebase."
Perfect location. Comfortable beds. Polite staff. What else do you need?Genuine Hotels.com guest review
"Decent Hotel, great location"
The Roosevelt has a great lobby and bar. The rooms are so-so. I like the midtown location.Genuine Hotels.com guest review
The Roosevelt was great, as usual. My only complaint was that the restaurant isn't open for lunch. When I asked about it, I was told that it is only opened for breakfast. I should have been told that I could get lunch at the bar, so I wouldn't have left the hotel in the pouring rain to find lunch for my team. Still, not a big deal. I just think the […] person that answered my question wasn't interested in what I was trying to achieve, but only in answering the direct question and getting off the phone. Read moreGenuine Hotels.com guest review
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