Unclean, none of the accommodations or amenities that were advertised were offered or available. However once hospital employee serving breakfast was amazing. We were told breakfast at 10 however it was actually stopped at 9 but a very lovely woman reopened the stove for us.Genuine Expedia guest review
"Nice, but misleading"
One of our main reasons for picking this hotel was the shuttle service we hoped would bring us to the Starlight Theatre. The theatre was only about 5 miles away, but the shuttle will only travel two, which severely limits were you can go. Our room also had a funny smell and was much smaller than it appeared online. The bar and free drinks were an added […] bonus and the staff was friendly. Read moreGenuine Hotels.com guest review
The rooms were small and dirty. We did not receive enough washcloths for the 3 of us who stayed in the room. The A/C did not work and the maintenance staff member was prompt, but was unable to fix it, except by opening the window! The stairs and hallways were also dirty and dusty. The front desk staff was nice, however the bartender was not. She told […] my friend to step up to the bar to retrieve our drinks, 'after all, they were free'. No one else was in the bar at the time. The person making the omelets in the morning was completely overwhelmed. It would have been better to have some scrambled eggs already made up to accommodate the Veterans group who was staying there. More than once were told by a staff member that they were going to have to re-apply for their jobs once the Marriott takes over. Read moreGenuine Expedia guest review
My husband and I stayed at the Q Hotel and Spa this past weekend. A very nice hotel with nice rooms, comfy bed, great service and awesome amenities. We thoroughly enjoyed the shuttle service came in very handy since we were unfamiliar with the area. Orlando and Dan were very helpful and friendly and always very prompt. Close to several nice attractions. […] My husband and I would definitely stay here again. Read moreGenuine Expedia guest review
We normally stay in the Power and Light District but this area and hotel have completely won me over. Not the same "touristy" feel that you get in the P&LD and half the price. Hotel is cozy and the staff is the nicest, most helpful people I've dealt with on vacation. Rooms are a little older but kept clean and we slept great. Bars are within walking […] distance and they do have a bar at the hotel (with two FREE drinks during Happy Hour). I hope they keep the same feel and staff when the Marriot takes over because I'll definitely be making this my go-to KC hotel. Read moreGenuine Hotels.com guest review
"Great location, but dingy room!"
Check in was speedy, my husband and I enjoyed the free perks and great location, however we could not get over the smell and dinginess of the room. It was like staying in a hot wet basement. The A/C on high at the lowest temp would not get the room to cool down either. We will not stay here again unless some remodeling happens..Genuine Hotels.com guest review
"Traffic very congested on weekends"
Average room, nice lady at the desk - checked in at night. Hotel is old and needs remodeled.Genuine Hotels.com guest review
"Good but needs improvements"
We stayed at the Q Hotel for my son's spring break vacation and visited a friend in KC. I am sure the Q Hotel was very nice when it was first remodeled but it doesn't seem like it has been well maintained, it's looking worn. The bathroom was very small and we saw water spots on the ceiling. The hotel is close to restaurants and shops which was nice. […] Breakfast was free and it was ok, nothing fancy. Free parking and free wifi which we liked. Not sure what is up with the staff, they don't seem like a happy bunch there. I am going to blame senior management on that. If your staff is not happy, then you need to find out why, maybe the staff isn't paid much or respected. I was asking a front desk person some question and she chugged a soda the whole time I spoke with her and acted like I was bothering her, I didn't like that. The first day we were there, housekeeping changed all our towels like we requested, the next day we left some towels on the floor and they never replaced and they didn't finish putting all the bedding back on our bed. Did we get a crabby housekeeper the next day, not sure. If they can improve their staffs attitude, then it would've made for a more pleasant staff. Read moreGenuine Hotels.com guest review
All employees at the hotel were very nice and accomodating. Their shuttle service is great. Never a long wait and every one very helpful. I would recommend this hotel to my friends.Genuine Hotels.com guest review
"Best hotel ever!"
Every morning free HOT breakfast - Belgian waffles, omelets made to order, bagels, cereal, fresh fruit, coffee, OJ, etc - every evening 2 free cocktails. Additionally, FREE shuttle to anywhere within 3 miles of the hotel which includes Union Station, WWI Museum, Money Museum, Legoland, Sea Life Aquarium, Kalidescope, Science City, the plaza, and multiple […] great restaurants. We had a rental car and literally drove from the rental car place to the hotel and back again putting only 10 miles on the car. Their staff was exceedingly friendly and helpful. The building is older so it shows signs of wear, giving it character. If you're looking for a sleek, ultra modern hotel this is not the place for you, but if you are looking for a friendly, helpful, great place to stay, this is it!!!! Read moreGenuine Hotels.com guest review
"awesome staff awesome location!"
Chason gave me excellent suggestions for bars to check out. The hotel is fantastic, perfect location! Will definitely stay again every time im in KCGenuine Hotels.com guest review
"Nice hotel with extra perks in a great location!"
Had a great experience staying at this hotel. The staff were friendly, room was clean and modern. Loved the classy feel. Would highly recommend this to others.Genuine Expedia guest review
"Nicely centrally located"
The stay was fantastic. The Belgium breakfast was Grrrrrreat. I just forgot my mini ipad and waiting for the hotel to return it.Genuine Hotels.com guest review
Great breakfast and 2 free drinks in the hotel bar make the Q hotel standout.Genuine Expedia guest review
"Beautiful, clean, A+++"
The hotel staff was so welcoming and friendly, everyone from the front desk to the breakfast staff. I enjoyed free drinks from the bar during happy hour and the convenience of a free shuttle around town. The free continental breakfast was fantastic and included fresh waffles and omelets. The room was so clean and comfortable, with a beautiful window. […] I will definitely stay here again!! A+++!! Read moreGenuine Expedia guest review
"Great location, okay hotel for price!"
The things i LOVED: -Location right on Westport Rd. -Free shuttle service that will take you anywhere within a 3mi. radius. -Happy Hour which included 2 free drinks per guest over 21.-Staff was friendly! The things i DIDN'T LOVE: -When arriving to our room we discovered a pair of boxers on the floor behind the bathroom door. -You aren't able to control […] the heating/cooling in the room and it got a bit warm at night which made it hard to sleep. -The water in the shower was either REALLY HOT or REALLY COLD. - Breakfast staff was really nice but I found a hair in my waffle that she prepared. (maybe hairnets are needed?) Read moreGenuine Hotels.com guest review
I stayed three days at the "Q", and two of those days I did not have hot water in the shower. Staff was apologetic, and discounted the room, but I was unable to shower. There was continuous air blowing in my room, and no controls to lower the room temp or raise it. On the other hand, the hallways and elevator were very warm. The upholstered furniture […] was stained, and the desktop badly scratched and marred. There was a beautiful pear tree in full bloom outside my window, which overlooked the parking lot. Also, the room was quiet. The breakfast was very nice. Read moreGenuine Expedia guest review
"Amazing location, friendly staff, mediocre comfort"
Pros: The location was outstanding - walking distance to many fun Westport bars. The staff was friendly and helpful. The shuttle to anywhere within a 3-mile radius was a nice touch, though I never took advantage of it. Breakfast was included and parking was free. Price was reasonable. Cons: Lobby is outdated and, for lack of a better way to describe […] it, the air is "stale." My room smelled like cigarettes despite being nonsmoking. The bed was pretty firm and uncomfortable and there were multiple large rust spots on the tub near the drain. While there was an omelette station and belgian waffles, I had to wait 20 min for my omelette (albeit, there seems to have been some type of volleyball tournament and the place was teeming with teens), the juice machine was broke, there was no fresh fruit and only a large vat of yogurt that was screaming "eat at your own risk!" Overall, the price is a little high for the room/amenities you get, but the location is great and the front desk staff was very friendly. Read moreGenuine Hotels.com guest review
"happy hour and the shuttle is awesome!"
I booked the hotel for a quick overnight stay because I had stayed there before and loved it. The staff is always helpful and friendly.They include two happy hour drinks per person at the bar, the omelet bar is also fantastic. I feel like the walls are a little thin and you can hear your neighbors leaving their rooms, but I always travel with a fan […] or sound machine so it doesn't bother me much. I'll definitely plan on staying there again! Read moreGenuine Hotels.com guest review
Great if you like paying $140 to sleep in a public bathroom ! Do NOT recommend the Q!Genuine Hotels.com guest review
"Near the St. Luke Hospital"
A very nice hotel, though showing its age a little. Very clean, such nice services available, and wonderful people who go out of their way to make your stay a good experience. I hated to leave. Comfortable and clean, we really liked this place!Genuine Hotels.com guest review
Hotel was clean and staff was exceptional. Only complaint was temperature in room would not cool down.Genuine Hotels.com guest review
"Shuttle service made it worth it"
Our room was small and oddly set up (i.e., TV stand on the side of bed rather than in front, so hard to watch TV from bed) and had an overall cramped feel to it, so it was not a room I felt like spending much time in. However, the free breakfast was really good and the free shuttle to Plaza and to Power & Light was completely amazing and made the stay […] worth it. We bounced around between the hotel and these locations all weekend and the shuttle made this possible. Also, who doesn't love getting two free drinks at happy hour?! (Other cool amenity). The hotel bar and lounge was pretty nice, though they definitely need to clean their upholstery. Read moreGenuine Hotels.com guest review
Waited for staff to check in for 4 minutes while were in a small room talking about their personal issues could hear em. When the staff arrived treated us like they were doing us a fever to be in hotel. It was a poor customer servicesGenuine Expedia guest review
"Nice hotel near restaurants in historic district"
The Q is obviously older and in need of renovation. Room temperatures were uneven during our three nights. On the plus side are the free on-site parking, shuttle service, complimentary cocktails each evening and breakfast each morning. Staff was universally pleasant and most helpful.Genuine Expedia guest review
"Great little getaway"
We really enjoyed our stay at the Q Hotel and Spa. The location was perfect. We never even had to drive 10 minutes to get to all of the top attractions. The neighborhood of Westport was quaint and adorable with lots of great eats and shopping. We felt very safe. The hotel staff was very friendly. The free drinks and made-to-order omelets were fanta […] stic. Read moreGenuine Hotels.com guest review
The temperature of the room was not controllable. The room was to warm. The thermostat did not function. The hotel people told us they couldn't change it, to turn it off, open a window and they gave us a small fan.Genuine Hotels.com guest review
The hotel furniture and flooring appeared older than shown in photos. Comfortable enough, but they have a boiler system for heat so they cannot go back and forth between heat and air conditioning on a given day. They did offer fans, and the windows open so it was not too hot on a late March stay. Staff was friendly and helpful.Genuine Expedia guest review
"A little getaway"
The Q Hotel is in a prime location and for an unbeatable rate! The staff were very friendly and helpful when asking for nearest hotspots. The neighborhood of Westport a great place to be! We walked to nearby restaurants, bars and shops. There is a great sampling of foods around the area. We ate at Jerusalem Cafe (best falafels!), Beer Kitchen (fantastic!) […] and Korma Sutra for the lunch buffet (yum!). The beds were not that comfortable and that is my only complaint. Otherwise, this hotel is in the best location for walking around and exploring. You are also within shuttle distance to the Rivermarket! Read moreGenuine Hotels.com guest review
"St. Patricks Day Fun!"
Staff was nice, a little busy because it was St Patricks Day, But had a good time. The room was super clean!Genuine Hotels.com guest review
"Older building, poor parking access"
I arrived on a weekend that it had snowed a bit and apparently there was VERY POOR road cleaning. There is one driveway to the hotel which is up a small hill and my vehicle could not get in because of said snow not being cleared-not even in the driveway. So, make sure it hasn't snowed! I checked in after "happy hour" so there was no refreshments available […] in the lobby. The elevator was creepy small, if you have elevator phobia do not go here. I reserved a non-smoking room, and the clerk reassured me the whole hotel was non-smoking. The hallways smelled a bit of older cigarette. Once I got to my room it hit me like a slap, reeking terribly of smoke especially in my room. As I am asthmatic and sensitive to such things I couldn't possibly sleep there. Mind you I wasn't able to park anywhere near the hotel anyhow. I left to find a place to eat and when I couldn't find a non-shady-looking bar near by I gave up all my efforts and drove the 2+ hours home, unable to stand it. Read moreGenuine Expedia guest review
"near what we wanted to see"
The hotel is very centralized for us. The hotel personnel were very friendly and helpful. We liked that we didn't have to get up and go out for breakfast. If I would have thought about it sooner I sure would have booked your spa.Genuine Hotels.com guest review
Overall very pleasant stay -- a few things in the room were a little questionable cleanliness wise but I'm on the OCD/germaphobe side of things. The overall ambiance, great breakfast, and shuttle service (didn't have to rent a car) were all huge wins. Will stay again.Genuine Hotels.com guest review
This hotel is acceptable at best for a boutique hotel. It really needs updating. In March when you needed AC the best they could offer was a window fan. Have not experienced any hotel like that in a very, very long time.Genuine Expedia guest review
"A drop off"
Stayed at the Q many years ago and my how it has changed. Really, soap dispensers in the shower, I can't imagine that little bottles could cost that much. Little to no water pressure in the showers. The one thing it has is location. Probably never staying again.Genuine Expedia guest review
"Boutique hotel in Westport."
I've stayed at the Q several times and was disappointed in this most recent stay. I learned upon check out that the hotel was sold in October to Marriot and in Oct.2014, will become just that. This explains a lot of what was missing. The quality customer service and personal touch I was accustomed to under the previous owner was missing. My first room […] had dried vomit on the floor. I was promptly moved. The bartender was rude, unlike my previous experiences. The driver that was supposed to be available for shuttling was always unavailble. This too was unlike previous experiences. Read moreGenuine Expedia guest review
"ecellent location for food & drink!"
everything was great except the bath tub / shower. But I heard that they will be renovating motel in june and open back up in September. Service and staff was great!Genuine Hotels.com guest review
EV ERYTHING WENT GREAT BUT THE 1 1/2 HOUR WAIT FOR THE SHUTTLE WAS DEPRESSING.Genuine Hotels.com guest review
"to like this place"
first room we were given was dirty - beer bottle, used soap, used coffeecup, pillows off the bed although beds were made. They gave us a discount but I had started unpacking before I noticed how bad the situation was and it was a hassel to find trolley, pack-up and move. There was no airconditioning and it was unseasonably warm so whole hotel was hot. […] Very uncomfortable. We could hear every word thepeople next door said. Interior has become shabby. We used to like this place but won't go back. Read moreGenuine Expedia guest review
"Nice Hotel close to the plaza"
Nice Hotel, nice staff, the free wifi needs some help and the air conditioning of the room was awfulGenuine Expedia guest review
"The room was very small and hot"
The room (410) was so small there was less than a foot between the beds and the wall. So you could only get out of the bed on one side. We had a room with two double beds for our family of 4. The room was so hot that we turned off the heat, but we were still sweating and couldn't take it any longer. We were able to open the window on the 4th floor, […] but the screen was hanging loose. We called the staff and they sent up someone right away with duck tape to tape the screen, but as far as the heat, they said that there was nothing they could do about it. It was 32 degrees outside and we had to have the window open in order to sleep. If you like hot showers, you will love this hotel. I never could find the cool water. The shower water was so hot that I couldn't stand under it. We had to brush our teeth in boiling water. The made-to-order omelets were good, but you had to wait along time to get them. The room was clean, but the ceiling was cracked and the furniture needed replaced. We booked online and when we went to check out, the hotel staff didn't even know we were still there. We booked 3 nights online and the hotel thought we were only staying two. The hotel clerk looked very surprised and said that 410 was suppose to be empty. The hotel handed us a bill of sale and their price was $20 less than the online price. Our special online deal doesn't seem very special now. So if you really want to stay there, I'd call the hotel direct and don't sleep in 410. Read moreGenuine Hotels.com guest review
"Nice location; property has become shopworn"
The staff are welcoming and helpful. The property, though apparently decorated within the last decade, has become shabby. Our faucet was almost completely pried loose from the sink. During our particular stay, our neighbors were running in and out of their rooms from 2 to 5 am, slamming doors and talking loudly.Genuine Expedia guest review
"Nice place great spot to go bar hop Westport."
Happy St Patty's Day great place to be close to the bars of Westport to do the pub crawl. Nice place to stay nice features real clean nice breakfast.Genuine Expedia guest review
Loved how I could walk to just about every thing I needed. Room was great and two free drinks every night we stayed was even better!Genuine Expedia guest review
"Web preview oversold the rooms"
Sunday there is no maintenance person on duty. Isn't Sunday a guest day too?Genuine Expedia guest review
"Not dirty but nasty. Very nasty."
Okay so it just depends on what kind of person you are and your tolerance level. If you are the type that really doesn't have much expectations in a hotel. You know you just want a bed and a toilet then you won't mind this place at all. If you are the type of person that is really put off by a desk top that has a bubbled and cracked veneer, when you […] lie down on the bed the springs creak loudly and a toilet bowl that where the porcelain of the bowl is chipped and looks stained and first glance don't come here. I stay in hotels on and off about six months out of the year. The Q masquerades as a 3-4 star hotel price-wise, but has 2 star amenities. Some (or more) money should be spent maintaining the rooms. Read moreGenuine Hotels.com guest review
"Not a 4 out of 5 hotel."
Had the wrong room rate at check in. Gave me keys to a room that was already occupied (current occupants were not happy as we walked in). Promised two beds, did not get two beds. It would have been OK as a "budget hotel", but not close to a 4+/5 hotel. It was the Big 12 basketball tourny, so they were very busy, still not enough of an excuss to overcome […] all this issues. Read moreGenuine Expedia guest review
We left after one night. Room was the level of a one or no star facility. What they said was a queen bed was not even close. I would look closely at the rating of this hotel based on the room we were put in. All furniture was old and the TV was as well. Only redeeming value was the location close to the Plaza but saying this was a Plaza located hotel […] is stretching the truth. Read moreGenuine Hotels.com guest review
The staff was very helpful and friendly. My room was on the 4th floor and the AC was not turned on yet so the room was hot and uncomfortable. The maintenance man was able to come and open our window. Would stay again but not on the 4th floor!Genuine Expedia guest review
"Nice hotel in Westport"
Overall a nice place to stay. Rooms are small and the shower didn't work well. Staff friendly and shuttle driver very friendly and fun. Good breakfast. Decent value for the money.Genuine Expedia guest review
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