All hotels in Boston, Massachusetts, United States of America
1 room, 2 adults
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101 Harborside Drive, Boston, MA, 02128, United States of America, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 1,171 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.0
4.0 / 5Excellent
"Loyal Guests who were Disappointed"
We have enjoyed our stays at Hyatt Boston Harbor many times and continue to return. It has always been our hidden gem in Boston. This stay, however, was perhaps the least of our experiences. As returning guests, we have enjoyed nicer rooms and more efficient service, though staff has always been friendly and courteous. We return mostly because of the view of Boston Harbor, what has previously been reliable shuttle service and reasonable rates (for Boston). This time, we had a runway view, not the harbor, our room had scarring in the sink that looked like debris and pink mildew at the baseboards of the restroom. Most significantly, we waited up to 45 minutes for the shuttle to transportation connections, putting us behind on schedule for most of our 5 day stay. That had never happened before and I hope will never again.
Genuine Hotels.com guest review
4 night romance trip Oct 1, 2015
Cheryl Ann
US
3.0 / 5Good
"Not happy"
Room overpriced. The bed squeaked every time we moved. The bathroom was so small, we could barely flush the toilet (could hardly reach the handle) - toilet lid had to be held up. Faucet on sink fell off in my hand.
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2015
John
US
5.0 / 5Outstanding
"A must see hotel"
This was my first trip to Boston and I enjoyed the view from the hotel over the Boston's harbour which was spectacular. The staff were helpful and outstanding and I never felt that this was an airport hotel. The sound proofing ensured complete relaxing time.
Genuine Hotels.com guest review
2 night trip with friends Sep 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location, great hotel"
We were very happy with Hyatt Boston Harbor. The view of the city is spectacular! The airport shuttle was also wonderful- runs every fifteen minutes. Highly recommend.
Genuine Expedia guest review
Other trip Oct 1, 2015
Tara
US
4.0 / 5Excellent
"Stay if you may"
Short and sweet
Genuine Hotels.com guest review
1 night business trip Sep 28, 2015
Joe
US
3.0 / 5Good
"Meh"
The buffet was weak, more like the free continental breakfast you see at the budget hotels. I'd step that up a notch. The room was OK but the shade was broken and just generally not even 3-star, given the cost. Hyatt has a reputation for being overpriced versus your competition, this only reinforces that perception for me.
Genuine Hotels.com guest review
1 night romance trip Sep 22, 2015
Patrick
US
2.0 / 5Fair
"Too expensive"
We arrive for a one night stay in a room that costs over $400 to realize they room they give us is not what we paid for. Luckily, they were able to move us to the right room that featured the king that we wanted. The room was small and did not have anything particularly special about it. Earlier this year I stayed at Le Pavillon in New Orleans in a king suite room that featured a mini fridge, full closet, jacuzzi tub, significantly larger, a fire place, and a couch with a coffee table which I paid $180 less for, not to mention I received a 10% discount at the Harbor and the room was offered nothing. I felt completely cheated that a hotel could charge so much for a room that offers its guest absolutely nothing. Not to mention the terrible condition the bathroom was in. If you're in Boston don't subject yourself or anyone to waste of money this hotel is. They overcharge you for the name not because they are a great experience.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2015
A Traveler
US
5.0 / 5Outstanding
"review"
We overnighted at Logan because of a 7 a.m. flight to San Diego the following morning, and we summer in New Hampshire. Really enjoyed lazy afternoon with drinks and early dinner on the patio overlooking Boston as well as our room which happened to overlook the new runway--meant something since my husband spent his career working at Logan.
Genuine Hotels.com guest review
1 night romance trip Jul 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent choice"
Complementary Yoga class was awesome in that room with that view.... Yoga instructor was awesome. Water taxi the best option to me! Very convenient to avoid traffic.
Genuine Hotels.com guest review
2 night trip Sep 20, 2015
Layla
US
4.0 / 5Excellent
"If you're staying near Logan, it should be here"
Spent one night here--there is nothing around it except a terminus for the bus line. Western views of the Charles River and Boston skyline, eastern views of the airport runways and terminals. Room lacked any sort of hotel information...no binder with services, fees, room service menu, etc. Very clean, very comfortable.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2015
Richard
US
5.0 / 5Outstanding
One night stay in order to attend concert at Blue Hill Bank Pavilion. Enjoyed a ride to the concert via water taxi which afforded an excellent view of the harbor. Room had a great view of the harbor and Boston skyline. Also enjoyed a morning stroll on the Harbor Walk. Food was good but pricey! Only problem was broken vent fan in the bathroom.
Genuine Hotels.com guest review
1 night romance trip Sep 18, 2015
John
US
5.0 / 5Outstanding
"Views were amazing!!"
Hotel had great views. Service was good. Concierge and all info desks very helpful. The harbor view was definitely worth the price. We also loved the vicinity to the airport and the water taxi was great!
Genuine Hotels.com guest review
2 night romance trip Sep 13, 2015
Melissa
US
5.0 / 5Outstanding
"Planning a repeat stay"
I stayed one night with an early morning flight out of Logan. I chose this hotel over one closer to the airport because of the restaurant revues and the seawalk. I used both. The dinner was superb and I walked on the seawalk after dinner, in spite of a light rain, and enjoyed it. The room was quiet, even though it overlooked the runways. The bed was comfortable and the room had a good ventilation system. I plan to stay here again.
Genuine Hotels.com guest review
1 night family trip Sep 13, 2015
Mim
US
5.0 / 5Outstanding
"Boston harbor view....stunning"
Perfect place to stay when getting on a plane and want to enjoy Boston for a day or two. Harbor view and water taxi is the way to go. Can literally walk from airport car rentals/returns to hotel. Room was spacious and quiet. Quality service and Restaurant. Would highly recommend this property and would stay again in the future.
Genuine Hotels.com guest review
1 night romance trip Sep 14, 2015
FRANCIS
US
5.0 / 5Outstanding
"Great hotel near Boston Logan"
Always a pleasure to stay at this Hyatt near Boston Logan. Great location, beautiful setting and very good restaurant. Staff is friendly and professional.
Genuine Hotels.com guest review
1 night romance trip Sep 8, 2015
Keith
US
5.0 / 5Outstanding
"The Food"
Some of the best food ever! Try the short ribs - out of this world!
Genuine Hotels.com guest review
1 night business trip Sep 4, 2015
Patricia
US
4.0 / 5Excellent
"Beautiful Boston"
Wonderful hotel! The upgrade for the view of Boston was worth it. Everything was clean and comfortable. The lobby always had goodies out (water, coffee, apples, etc). The wait for the shuttle from the T was quite lengthy. Saw other shuttles a couple of times before the Hyatt showed up.
Genuine Hotels.com guest review
2 night family trip Sep 4, 2015
Patricia
US
5.0 / 5Outstanding
"Cheers from two overlooking Boston skyline!"
Very accommodating. Great service and food at the restaurant on premises. Clean, quite rooms and picturesque Boston Harbor views.
Genuine Hotels.com guest review
1 night business trip Sep 3, 2015
Greg
US
5.0 / 5Outstanding
"Special back in Boston hotel visit"
The view of Boston Harbor was breathtaking from our room on the 5th floor The food and service was way above normal hotel food
Genuine Hotels.com guest review
1 night family trip Sep 1, 2015
richard
US
5.0 / 5Outstanding
"yes, I'd recommend it."
arrived very late (after midnight). Shuttle provided from/to airport and it was very efficient. Great hotel, beautiful views, short - but comfortable stay.
Genuine Hotels.com guest review
1 night family trip Aug 30, 2015
Colleen
US
5.0 / 5Outstanding
This is a beautiful property, overlooking the water. The staff was extremely helpful, friendly, and seemed to care that we had a good experience, even though we were staying only one night prior to an early morning flight. We look forward to returning.
Genuine Expedia guest review
Other trip Sep 2, 2015
A Traveler
US
4.0 / 5Excellent
Would return !!!Loved the water taxi !!!Service and food in the Harborside was mediocre!!!!!All the staff was excellent!!!
Genuine Expedia guest review
Other trip Sep 2, 2015
A Traveler
US
5.0 / 5Outstanding
The hotel was beautiful and the room was lovely, with a spectacular view of Boston Harbor. I would highly recommend it over comparably priced hotels near the airport. The qualify of the food for room service was the only disappointment.
Genuine Hotels.com guest review
1 night family trip Aug 29, 2015
Caroline
US
5.0 / 5Outstanding
Very comfortable stay and staff was great.
Genuine Hotels.com guest review
1 night business trip Aug 25, 2015
A Traveler
US
4.0 / 5Excellent
"Great place to rest and recoup"
We were returning from 9 days in Europe and needed the chance to start shifting our body clocks. This was a great place to do so. The bed was comfortable, the room dark and the airport noise was nonexistent.
Genuine Hotels.com guest review
1 night romance trip Aug 23, 2015
Lynn
US
5.0 / 5Outstanding
"Great hotel with amazing views"
The hotel itself was extremely clean, staff was very friendly and beds were comfortable. The only complaint is there is only one restaurant option. The breakfast was good but seemed overpriced and during dinner, our service was awful. We did end up back at the restaurant for dessert and Trevor was awesome! The restaurant is open late which is a plus. Overall we really enjoyed our stay and would definitely come back. They shuttle you to the airport or subway and also offer a water taxi so it's easy to get to the city. The front desk staff and concierge were amazing!!
Genuine Expedia guest review
Other trip Aug 26, 2015
New to Boston
US
4.0 / 5Excellent
"A quick overnight"
a quick overnight stay for a connection for a early connection.
Genuine Hotels.com guest review
1 night business trip Aug 23, 2015
Angela
US
5.0 / 5Outstanding
"Room With a View"
Room was comfy and clean. The view over the harbor was beautiful - what a sunset!
Genuine Hotels.com guest review
1 night family trip Aug 22, 2015
Tonia
US
3.0 / 5Good
"Great spot with draw backs"
great place beautiful place to view, but had trouble in the bar area to be acknowledged for food and drinks. Really no restaurant thought there would be a better selection of food on the menu. There is nothing close by to walk to............ you are just stuck in the hotel.
Genuine Hotels.com guest review
2 night romance trip Aug 14, 2015
Guy
US
2.0 / 5Fair
Too expensive for location an service
Genuine Hotels.com guest review
3 night trip with friends Aug 15, 2015
William
US
5.0 / 5Outstanding
"Beautiful hotel"
This is one of the nicest hotels I have stayed at. Beautiful views if the harbor. Room was very clean, spacious and updated. Only comment is that there was no refrigerator in the room. Loved the water taxi and outdoor fireplaces at night.
Genuine Expedia guest review
Other trip Aug 20, 2015
Susan
US
4.0 / 5Excellent
"Hyatt Boston Harbor Aug-15"
Gorgeous view onto Boston downtown & harbor. Shuttle from airport & to Subway - no car required for a Boston only visit. 30 min from downtown by car, bus/rail or water taxi. Restaurant to small for the number of guests, hence long waiting times, which is not so good when you arrive late & there are now other opportunities near by. Restaurant personal was helpful & supportive of the situation. Wonderful harbor viewing outdoor tables with fire pits. Room had as well a wonderful sight onto downtown but a plumbing problem with the sink. Otherwise service was good & reliable. Reasonably priced outdoor parking.
Genuine Hotels.com guest review
3 night family trip Aug 8, 2015
A Traveler
US
4.0 / 5Excellent
"Super Logan Convenient"
I had an extremely early morning flight and stayed the night before departure. It really could not have been an easier experience getting to Logan at 5 in the morning. Great view of Boston from outdoor dining area!
Genuine Expedia guest review
Other trip Aug 16, 2015
Dawn
US
4.0 / 5Excellent
Very easy access to the airport. Easy shuttle service to airport and rental car return
Genuine Expedia guest review
Other trip Aug 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding View"
Outstanding, would always stay here when in Boston
Genuine Hotels.com guest review
1 night family trip Aug 7, 2015
A Traveler
US
5.0 / 5Outstanding
"getaway"
absolutely loved everything about our stay! and the view was spectacular!
Genuine Hotels.com guest review
2 night family trip Aug 9, 2015
John
US
5.0 / 5Outstanding
"Hotel Staff Are The BEST!!!"
My go-to hotel when in Boston for the following reasons: View of the city can not be beat, and neither can enjoying a cocktail from the patio while gazing at that view, rooms are soundproof = no airport noise, staff are exceptional - EVERYONE make you feel welcome (even random encounters in the hallway or elevator - all asked, "How is your stay?" and "Can we do anything to help?"), rooms are clean and comfortable, easy access to airport and city. Unfortunately we encountered maintenance issues with the bathroom this time around (and never in all the years we've stayed here has this happened), so our stay was less than perfect - but made better by the front desk (Louis) who instantly took care of everything and offered a welcome bottle of water.
Genuine Hotels.com guest review
1 night family trip Jul 28, 2015
K
US
4.0 / 5Excellent
"Very nice hotel with relaxing harbor views"
Clean room, very nicely updated and appointed. The bathroom was not user friendly because there were no towel bars. I was in the room alone so I hung my towel and washcloth over the shower curtain rod. I hung a hand towel over the makeup mirror arm. This would have been an untidy situation if more than one person was in the room.
Genuine Expedia guest review
Other trip Aug 13, 2015
Kimberly
US
5.0 / 5Outstanding
"Pleasant"
The view was fabulous
Genuine Hotels.com guest review
1 night family trip Aug 9, 2015
A Traveler
US
4.0 / 5Excellent
"Consider location/Beautiful view of Boston"
We stayed overnight to take the ferry to Provincetown. The hotel is located in the airport. We took the water taxi t across the harbor to visit the city. Uber or a taxi is much cheaper and more reliable. Other than the hotel restaurant, there is nothing nearby. The hotel is in pretty good condition. Restaurant was good for breakfast, but expensive.
Genuine Hotels.com guest review
1 night trip with friends Aug 4, 2015
Kenneth
US
5.0 / 5Outstanding
"Beautiful room close to airport and downtown"
Had a one-night layover in Boston and wanted a nice hotel next to airport but close to downtown.
Genuine Hotels.com guest review
1 night romance trip Aug 7, 2015
Brian
US
2.0 / 5Fair
"Bad Experience"
Very disappointed overall for the price of the room vs. the quality of service. Bath towels not replenished...... had to call the concierge. No bath mat left except for one day......had to call concierge. No shampoo or condition and soap replenished any day......had to call concierge. Called and ordered room service one afternoon during our stay, after having waited nearly an hour, I called down to check on the order and was told they were sorry BUT HAD MISPLACED THE GUEST NAME AND ROOM NUMBER!!!! After waiting an additional HALF HOUR, our order arrived, just as we were leaving the room to head into the city!! Over all very disappointed, would not recommend the hotel and will say the price was exorbitant for the quality of service and facility.
Genuine Hotels.com guest review
4 night family trip Jul 31, 2015
Lester
US
3.0 / 5Good
"Won't go back"
Great place but I think having to pay to park while staying at the hotel is to much
Genuine Hotels.com guest review
1 night family trip Aug 2, 2015
Steve
US
5.0 / 5Outstanding
"Great place"
This was a great hotel to stay in!! We will be back If you need a refrigerator ask they have them! I would pass on breakfast $20 for runny cold eggs, and almost silver dollar pancakes Or $25 for a breakfast buffet that's limited
Genuine Hotels.com guest review
1 night family trip Aug 1, 2015
Anthony
US
4.0 / 5Excellent
"I will be back to stay when in the"
Very comfortable stay with a beautiful view. Food and drinks were overpriced
Genuine Hotels.com guest review
1 night family trip Aug 2, 2015
MARY
US
5.0 / 5Outstanding
"Best choice for Logan airport stay"
Stayed at the Hyatt overnight since we had an early am flight and wanted a short trip to the airport. I have stayed at all three Logan airport hotels and the Hyatt was my favorite. They have free wifi in rooms (unlike the Hilton) and the rooms are newer/nicer than the Embassy Suites. Not to mention the harbor view was outstanding! Slept with the shades open to enjoy the Boston night view. Free shuttle takes you to the Silver Line or Blue Line airport stops so that you can get to other Boston locations. This is hand down my choice for future stays at Logan.
Genuine Hotels.com guest review
1 night family trip Aug 1, 2015
A Traveler
US
3.0 / 5Good
"Bed Bugs?"
The hotel was beautiful and the people there were very nice. I had a great view, unfortunately I woke up on my first night and my feet were covered in tiny white itchy bumps. I'm afraid that I had been bitten by a bad case of the bed bugs! I've never experienced this before and everything else was great, but you can't quite get over a bad case of sleeping with bugs! Won't be returning.
Genuine Hotels.com guest review
1 night business trip Jul 27, 2015
A Traveler
US
5.0 / 5Outstanding
Incredible views!
Genuine Hotels.com guest review
1 night family trip Jul 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Welcoming and comfortable"
This was a great place to stay for an overnight before flying out of Boston. The evening menu at the restaurant was varied and delicious. Try the ribs. The room was comfortable and well-appointed. The manager was welcoming and extremely attentive and helpful throughout our stay. The harbor views, both day and night were spectacular. There is a lovely walking path just outside the hotel along the harbor.
Genuine Hotels.com guest review
1 night trip with friends Jul 27, 2015
Jody
US
5.0 / 5Outstanding
"nice hotel"
great room with a great view of boston harbor!
Genuine Hotels.com guest review
1 night romance trip Jul 8, 2015
Bonnie
US
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