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Shangri-La Hotel, Sydney - Sydney -33.86155, 151.20596
176 Cumberland Street The Rock, Sydney, NW, 2000 Australia
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Guest review summary
- 4.5 Average rating: All Trip Types
- 94% Recommended
- 32 Reviews
- 4.5 Hotel Service
- 4.7 Room Comfort
- 4.5 Hotel Condition
- 4.5 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (32) | 4.5 |
| Business | (4) | 4.5 |
| Romance | (6) | 4.5 |
| Family | (3) | 4.7 |
| With Friends | (3) | 5.0 |
| All Others | (16) | 4.4 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (surcharge)
- Babysitting or child care
- Beauty services
- Cell phone/mobile rental
- Complimentary newspapers in lobby
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Express check- in
- Express check-out
- Fitness facilities
- Full-service health spa
- Hair salon
- Health club
- Internet access - wireless
- Limo or Town Car service available
- Massage - treatment room(s)
- Medical assistance available
- Multilingual staff
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Parking garage
- Porter/bellhop
- Safe-deposit box - front desk
- Sauna
- Security guard
- Shoe shine
- Spa tub
- Tour assistance
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Computer rental
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
- Room service (24 hours)
- Secretarial services
- Translation services
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Bathrobes
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Extra towels/bedding in room
- Hair dryer
- High-speed Internet access
- Housekeeping
- Hypo-allergenic bedding available
- In-room childcare (surcharge)
- In-room massage available
- In-room safe (accommodates laptop)
- In-room safe (accommodates laptop)
- Internet access (complimentary)
- Iron/ironing board
- Makeup/shaving mirror
- Minibar
- Multi-line phone
- Pay movies
- Premium bedding
- Premium television channel(s)
- Refrigerator
- Remote lighting/drapery/curtain control
- Rollaway beds
- Satellite television service
- Separate bathtub and shower
- Sewing kit
- Slippers
- Turndown service
- Voice mail
- Wake-up calls
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Coffee shop or café;
- Elevator/lift;
- Gift shops or newsstand;
- Meeting facilities size in meters 1900;
- Number of floors: 36;
- Number of rooms: 563;
- Patio;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - indoor;
- Wired (high-speed) Internet access - complimentary
| Check-in time is | 3 PM |
| Check-out time is | 11 AM |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Spa information
Located on level two, the Alysium Spa & Health Club contains a fitness centre and swimming pool. The Spa has four single massage rooms. There is also a separate beauty and hair salon.
Swedish Massage (30 minutes): AU$65
Relaxing, full body oil massage that gently relieves aches and muscle soreness to leave a wonderful feeling of wellbeing.
Fee may not include tax and is subject to change without notice.
Pregnancy Massage (60 minutes): AU$110
Sequence of massages focusing on the lower back, legs, and all the tired parts of the body.
Fee may not include tax and is subject to change without notice.
Super Stress Release Massage (60 minutes): AU$110
Sequence of massages covering the scalp, neck, and shoulder areas, relieving stress and promoting deep relaxation.
Fee may not include tax and is subject to change without notice.
Aromatherapy Massage (60 minutes): AU$120
Whole body treatment using a range of pre-blended essential oils. Designed to promote physical and mental health, relaxation, and wellbeing.
Fee may not include tax and is subject to change without notice.
Ultimate Bliss (60 minutes): AU$210
Specialty treatment involving two therapists working simultaneously to create the ultimate massage indulgence, using pre-blended essential oils.
Fee may not include tax and is subject to change without notice.
Collagen Facial (1 hour, 15 minutes): AU$145
Regenerating, re-hydrating mask applied to address premature ageing, the development of fine lines, and severe dehydration.
Fee may not include tax and is subject to change without notice.
Express Facial (30 minutes): AU$75
Comprises a deep cleanse, exfoliation, and mask application.
Fee may not include tax and is subject to change without notice.
Remedial Massage (60 minutes): AU$110
Oil massage in which therapist deals with problem areas of the body using therapeutic massage suited to individual needs.
Fee may not include tax and is subject to change without notice.
Active Green Clay Body Brush & Mud Wrap (30 minutes): AU$75
Luxurious treatment for the feet using Organic Wild Thyme Pumice.
Fee may not include tax and is subject to change without notice.
Day of Indulgence Package (4 hours): AU$425
Includes 60-minute aromatherapy massage, manicure, hair and scalp treatment, 60-minute deluxe facial, eyelash and eyebrow tint, make-up, and shampoo and dry.
Fee may not include tax and is subject to change without notice.
The philosophy at the Alysium Spa & Health Club aims at personally helping clients with their individual needs, allowing for pampering in luxurious but relaxed surroundings. Signature treatments include Ultimate Bliss and the Day of Indulgence package.
Alysium Spa uses Simply Natural and U Skin Care products from Australia.
Dining
Altitude Restaurant - Australian cuisine with European influences. À la carte dinners and fine wine. Seven-course degustation meals. Intimate venue. Fine crystal and table linen. Décor in purple and tan tones. Located on level 36. Ceiling-to-floor windows with views of Sydney Harbour and Opera House. Private dining room seats 16. Smart casual attire. Open for dinner daily except Sunday, bookings advisable. Private functions for breakfast, lunch or dinner.
Blue Horizon Bar - Large cocktail selection, premium wines, champagnes. Light snacks and canapés. New York-inspired décor. Located on level 36. Ceiling-to-floor windows with views of Sydney Harbour and Opera House. Smart casual attire. Open daily from late afternoon until late.
Café Mix - À la carte and modern buffet selections from Asia and Europe, with seafood highlights. Western and Asian buffet breakfasts. Contemporary, relaxed décor with displays of coloured bottles. Open-theatre kitchen. Located on level one. Open daily from early morning to late evening.
Lobby Lounge - Cocktails and other drinks. Light menu options including vegetarian dishes. Afternoon teas and herbal tea selections. Live piano music evenings. Décor of purple and beige tones. Located off lobby, with floor-to-ceiling windows overlooking lily pond. Smart casual or business attire. Open daily from early morning (mid morning Sundays) to late evening. Gloucester Street Pantry - Freshly baked pastries, breads, cakes, and sandwiches. Desserts. Wine and spirits. Located at street level. Open daily from early morning to late afternoon, weekdays only.
Harts Pub - Sports bar serving pizzas, light lunches, traditional barbecue lunches with salad bar. Range of beer and ale, and wine. Part of the 1890s Hart Building, and former home of Australian culinary icon Margaret Fulton. Located at street level, adjacent to main tower building. Outdoor courtyard. Open daily from noon to late, weekdays only.
Recreation
The Alysium Spa & Health Club on level two has a fitness centre offering a wide range of the latest cardio and strength equipment, free weights, weight machines, and resistance equipment. A 20-metre indoor pool has a spa tub and adjoining sundeck. There is also a sauna and a cold plunge pool. The King George V fitness centre, just 100 metres from the hotel, offers aerobics, yoga and Pilates lessons, as well as basketball courts. Within 1 km of the Shangri-La Hotel Sydney, via the Sydney Opera House, is the Royal Botanic Gardens with a foreshore running and walking track. Bicycle rentals are available in nearby Clarence Street, and tennis courts in Kent Street. A 10-minute taxi ride away is Centennial Park, offering extensive running and walking tracks in addition to horse riding. Golf is available at Moore Park Golf Club (5 km), Bondi Golf Club (7 km) or Lane Cove Country Club (10 km). Sailing, windsurfing and kayaking is available in Rose Bay, a 15-minute taxi ride from the hotel. The seaside suburb of Manly (30 minutes by ferry from Circular Quay) offers sea kayaking, surfing, scuba diving, parasailing, and numerous harbour walks. The recreational activities listed below are available either on site or nearby; fees may apply.
- Aerobics nearby
- Basketball nearby
- Bicycle rentals nearby
- Golf - driving range nearby
- Golfing nearby
- Hiking/biking trails nearby
- Parasailing nearby
- Pilates classes/instruction nearby
- Rowing or canoeing nearby
- Running track/path nearby
- Sailing nearby
- Scuba diving nearby
- Surfing/boogie boarding nearby
- Swimming on site
- Tennis nearby
- Windsurfing nearby
- Yoga classes/instruction nearby
Guestrooms Guestrooms
Deluxe Darling Habour View Twin
One king single or two double beds with goose down quilts, 300-thread-count sheets, pillow menu, silk throws, and Thai silk headboard. Views of Darling Harbour and Western Sydney through to Blue Mountains. Located on floors 5–29. 40–42 square metres (430–452 square feet). Desk with complimentary high-speed Internet access, direct-dial dual-line phone, and voice mail. Cable TV with pay movies. Coffee/tea maker, and minibar with refrigerator and complimentary bottled water. Marble bathroom with separate tub and shower. Bathrobes, scale, telephone, and slippers.
All rooms include All rooms include- Air conditioning
- Bathrobes
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Cribs (infant beds) available
- Designer toiletries
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Extra towels/bedding in room
- Hair dryer
- High-speed Internet access
- Housekeeping
- Hypo-allergenic bedding available
- In-room childcare (surcharge)
- In-room massage available
- In-room safe (accommodates laptop)
- In-room safe (accommodates laptop)
- Internet access (complimentary)
- Iron/ironing board
- Makeup/shaving mirror
- Minibar
- Multi-line phone
- Pay movies
- Premium bedding
- Premium television channel(s)
- Refrigerator
- Remote lighting/drapery/curtain control
- Rollaway beds
- Satellite television service
- Separate bathtub and shower
- Sewing kit
- Slippers
- Turndown service
- Voice mail
- Wake-up calls
Deluxe Darling Harbour View
One king bed or two double beds with premium bedding. Views of Darling Harbour and western Sydney. Located on levels five to 29. 40 square metres. Armchair and ottoman. Executive desk with dual-line phone, independent fax line, and complimentary high-speed Internet access. Make-up table with mirror. Cable/satellite TV with pay movies and premium channels. Minibars with refrigerators, complimentary bottled water, and tea/coffee kettles. Iron and ironing board. Safe accommodates laptop. Marble bathroom with separate tub and shower. Hair dryer. Bathrobes and slippers. Complimentary toiletries.
All rooms include Accessibility featuresDeluxe Grand Harbour View
One king or two double beds with premium bedding. 180-degree view of Sydney Harbour from Opera House to Harbour Bridge. Located on levels five to 29. 43 to 45 square metres. Armchair and ottoman. Executive desk with dual-line phone, independent fax line, and complimentary high-speed Internet access. Make-up table with mirror. Cable/satellite TV with pay movies and premium channels. Minibars with refrigerators, complimentary bottled water, and tea/coffee kettles. Iron and ironing board. Safe accommodates laptop. Marble bathroom with separate tub and shower. Hair dryer. Bathrobes and slippers. Complimentary toiletries.
All rooms include Accessibility featuresDeluxe Opera House City View
One king bed or two double beds with signature bedding and pillow menu. Views of Sydney skyline, Circular Quay, and Sydney Opera House. 40 square metres. Executive writing desk, dual-line direct-dial phone, independent fax line, and complimentary high-speed Internet access. Satellite TV with movie channels. Minibar and tea/coffee making facilities. Iron and ironing board. Safe accommodates laptop. Marble bathroom with separate tub and shower. Hair dryer. Shangri-La towels and bathrobes. Complimentary toiletries.
All rooms include Accessibility featuresDeluxe Opera House View Twin
One king single or two double beds with goose down quilts, 300-thread-count sheets, pillow menu, silk throws, and Thai silk headboard. Views of Opera House, Sydney Harbour, and Circular Quay. Located on floors 5–29. 40–42 square metres (430–452 square feet). Desk with complimentary high-speed Internet access, direct-dial dual-line phone, and voice mail. Cable TV with pay movies. Coffee/tea maker, and minibar with refrigerator and complimentary bottled water. Marble bathroom with separate tub and shower. Bathrobes, scale, telephone, and slippers.
All rooms include Accessibility featuresExecutive Grand Harbour Corner
One king or two double beds with premium bedding. Views of Darling Harbour and western Sydney, as well as Sydney Harbour including the Opera House and Harbour Bridge. Located on levels five to 29. 83 square metres. Hallway and guest powder room. Separate sitting area with sofa, armchair and coffee table. Executive desk with dual-line phone, independent fax line, and complimentary high-speed Internet access. Flatscreen cable/satellite TV with pay movies and premium channels. DVD and home theatre entertainment system. Minibars with refrigerators, complimentary bottled water, and tea/coffee kettles. Bedroom with armchair and ottoman, side table, and flatscreen TV. Iron and ironing board. Safe accommodates laptop. Umbrella. Marble bathroom with separate tub and shower, and Darling Harbour views. Separately enclosed toilet. Hair dryer. Bathroom scales. Bathrobes, yakuta (Japanese style robes) and slippers. Complimentary toiletries. Horizon Club privileges include dedicated check-in service, Asian green tea service on check-in, and access to Horizon Club Lounge, which has complimentary wireless Internet access and computer stations, board games and newspapers, and complimentary drinks. Complimentary continental breakfast in lounge or full buffet breakfast in Café Mix. Complimentary fruit selection delivered daily, and shoeshine and suit pressing service.
All rooms include Accessibility featuresHorizon Club Darling Harbour View Room
One king bed with premium bedding. Views of Darling Harbour and western Sydney. Located on levels 30 to 35. 40 square metres. Small hallway. Sofa, armchair and coffee table. Executive desk with dual-line phone, independent fax line, and complimentary high-speed Internet access. Make-up table with mirror. Flatscreen cable/satellite TV with pay movies and premium channels. DVD and home theatre entertainment system. Minibars with refrigerators, complimentary bottled water, and tea/coffee kettles. Iron and ironing board. Safe accommodates laptop. Umbrella. Marble bathroom with separate tub and shower. Hair dryer. Bathroom scales. Bathrobes and slippers. Complimentary toiletries. Horizon Club privileges include dedicated check-in service, Asian green tea service on check-in, and access to Horizon Club Lounge, which has complimentary wireless Internet access and computer stations, board games and newspapers, and complimentary drinks. Complimentary continental breakfast in lounge or full buffet breakfast in Café Mix. Complimentary fruit selection delivered daily, and shoeshine and suit pressing service.
All rooms include Accessibility featuresHorizon Deluxe Opera House City View
One king bed with signature bedding and pillow menu. Full-size windows with views of Sydney skyline, Circular Quay, and Sydney Opera House. Located on level 30 to 35. 40 square metres. Executive writing desk with dual-line direct-dial phone, independent fax line, and complimentary high-speed Internet access. Flat-panel satellite TV with movie channels. DVD and home theatre entertainment system. Minibar and tea/coffee making facilities. Iron and ironing board. Safe accommodates laptop. Marble bathroom with separate tub and shower. Hair dryer. Shangri-La towels and bathrobes. Complimentary toiletries. Horizon Club privileges include dedicated check-in service, Asian green tea service on check-in, and access to Horizon Club Lounge, which has complimentary wireless Internet access and computer stations, board games and newspapers, and complimentary drinks. Complimentary continental breakfast in lounge or full buffet breakfast in Café Mix. Complimentary fruit selection delivered daily, and shoeshine and suit pressing service.
All rooms include Accessibility featuresPremier Grand Harbour View
One king bed with premium bedding. Corner room with 270-degree views of Sydney Harbour from Opera House to Harbour Bridge. Located on levels five to 33. 68 square metres. Small hallway. Sofa, armchair and coffee table. Executive desk with dual-line phone, independent fax line, and complimentary high-speed Internet access. Make-up table with mirror. Flatscreen cable/satellite TV with pay movies and premium channels. DVD and home theatre entertainment system. Minibars with refrigerators, complimentary bottled water, and tea/coffee kettles. Iron and ironing board. Safe accommodates laptop. Umbrella. Marble bathroom with separate tub and shower. Hair dryer. Bathroom scales. Bathrobes and slippers. Complimentary toiletries.
All rooms include Accessibility featuresTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Valet parking: AU$ 45 per night
Prices shown exclude taxes and fees unless otherwise stated.
Area map
A short guide to City Centre
Built on an iconic harbour and bordered by the expansive Royal Botanic Gardens and Domain parkland on the east, the city centre offers shopping experiences from the sophisticated to the bargain basement, with restaurants and cafés to match. Backpackers, international visitors, and the local business crowd all rub shoulders here.
see all hotels in City CentreNearby Activities & Points of Interest
Less than 0.5 mile
- Museum of Contemporary Art (MCA) - 300 yards
- Done Sydney Observatory - 400 yards
- The Rocks - 400 yards
- Downtown Business District - 400 yards
- Sydney Town Hall - 400 yards
- Circular Quay - 500 yards
- Customs House - 600 yards
- Museum of Sydney - 600 yards
- Sydney City Centre - 800 yards
0.5 - 1.0 mi
- State Library of New South Wales - 900 yards
3.0+ mi
- Sydney Rose Bay Seaplane Base (RSE) - 3.3 miles
- Sydney Kingsford Smith Intl. Airport (SYD) - 5.6 miles
- Kingsford Smith Airport - 6.0 miles
- Bankstown Airport (BWU) - 13 miles
- Palm Beach Seaplane Base (LBH) - 20 miles
Reviews
Filter by:
-
All (32)
- Recommended (30)
- Not recommended (2)
Reviewed by a Hotels.com guest on Oct 3, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great views of the harbour"
Reviewed by E of Rochester, Kent on Sep 28, 2009
The hotel location is perfect as it is right near to the circular quay train and ferry station which is central to most tourist things in Sydney i.e. The opera house, sydney habour bridge. We stayed in the ocean harbour view room so we had excellent views of the opera house. It was so nice we didn't even want to leave the hotel. The hotel staff were extremely friendly and always very helpful.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Service"
Reviewed by Jon of Rome on Aug 24, 2009
We will stay in a Shangri-La whenever they are available from now on.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Location!"
Reviewed by Robin of MSP on Jul 20, 2009
As expected, the Shangri-la delivered. Would recommend booking their club level rooms - nice to relax in the lounge with complimentary drinks and appetizers in the evenings. Good location - walking distance to Circular Quay and The Rocks area. The views out of the window were spectacular - both the Sydney Harbour Bridge and Opera house were in view. Their breakfast buffet is excellent - eggs made to order, Japanese and British breakfast items; definitely a nice way to start the day.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Good hotel, great service and location"
Reviewed by a Hotels.com guest on Jun 12, 2009
The hotel had a great location, with views of the Harbor Bridge and the Sydney Opera House from our room. Although people complain about the steep walk up the hill to walk back to the hotel, there are roundabout ways to get there that also get you around the Rocks area. Horizon Club is definitely recommended, as the service and views are top-notch. The hotel room furnishings, however, definitely needs some updating for a top-rated hotel: looks like furniture from the 1980's. The cleaning of our room upon arrival was also not quite up to par.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 3.0 Room Cleanliness
"Can't wait to go back"
Reviewed by T of Ireland on May 18, 2009
everything was great just have one fault the Recetpionist did not have any information about what was on around the town or where was a good place to eat other than the hotel, you need to have plenty of information for the traveller re everything that is of interest and also good list of places to eat
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Not a bad choice for business traveller"
Reviewed by J of Hong Kong on Apr 21, 2009
The hotel's lobby is nice, very welcoming. Staff is well trained and hospitable. Overall service of the hotel is very good. The location is ok, though at the CBD, it is not so close to the main shopping area, and you have to climb uphill a little to get to the main entrance - a bit tiring if you return hotel after a day of activities. Four Seasons is opposite Shang and is better in its location simply because you won't need to walk uphill, saving that little bit of workout. The room is very spacious, but decor is outdated (early 90s) and a bit worn out. The upholstery of the chair of the work station is broken, making it look a bit shabby. It's big, but doesn't give you the luxurious and pampered feeling (what one would expect of - considering the star-rating and rates of this hotel). The best thing about the hotel is, it offers complimentary in-room internet connection, which is a rare feature in similar hotels in Sydney.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"5 star experience at 4 star price"
Reviewed by Sandra of Edina on Apr 8, 2009
The service and experience at this hotel was beyond our expectations. The staff is courteous, helpful, and responsive. We asked if a roll a way would fit into our room when we checked in. The desk said they would give us a junior suite so we could have two rooms. We were overwhelmed when we actually saw the spacious room with a breathtaking view of the city. We have travelled a lot and this room was larger than usual, and the amenities were better. For a change, the bathroom was large with a tub. The staff couldn't do enough for us. The location is great with the rocks areas within three blocks and the CBD a short 10 minute walk. The hotel overlooks a busy highway, but being on the 20th floor, we heard little noise. Some complain about the steep walk home from the rocks (and it is steep, with three long uphill climbs), but we just took a cab up the hill for $5 AU. It was well worth it to be so close to the harbor and to take a cab at the end of the day when we were tired. I would definitely recommend this hotel and stay there again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Internet not working, false charges on the account, rude staff"
Reviewed by a Hotels.com guest on Apr 1, 2009
We called ahead to make sure there was internet access since we needed it for business. 3 times the internet went down, and 3 times we were given different answers and different reasons for the failure, finding out later that none of these were true. We asked over and over to be moved to a different room where the internet would work, and finally were - so that issue was solved. The keys we were given to the new room were not working, and neither were the keys to the old room, in order for us to pack all our stuff up and move. Next, some $60 appeared on our account that we did not charge; after some investigation, however, these charges were removed.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Brilliant"
Reviewed by A of London on Feb 9, 2009
Fantastic setting, brilliant room, the staff were fantastic too - and so knowledgeable. Would recommend to anyone.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"So refreshing!"
Reviewed by Henry of Woodside on Jan 29, 2009
Great hotel, great room! Very comfortable and located very centrally. Close to Harbor Bridge, Circular Quay, and Darling Harbor. If you book, try and pay extra for a room that allows access to the Horizon club. Good breakfast, but Great afternoon/evening tea and appetizers..
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Hotel - Fantastic Staff"
Reviewed by C of Surrey on Jan 7, 2009
We returned to Sydney for our last night in Australia and decided to stay in style. The Hotel was everything we'd hoped for - and more. The staff were very professional but also very helpful and friendly. The Blu Horizon Bar has an amazing view, only wish we could have gone up there in daylight. Walking back to the hotel was a bit of a steep climb but it is ideally situated to explore The Rocks and the Sunday market. Wish we could have stayed longer!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Cindy of Yakima on Dec 19, 2008
For the price it was fabulous......the bed was soooo comfortable and the bathroom was top notch. Had a view of the Sydney Harbor with the Opera House.....absolutely beautiful! Breakfast was good and everyone was so nice.......it was a wonderful stay
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Excellent comfort and service - no complaints"
Reviewed by M of Dublin on Dec 9, 2008
Everything great - room, staff, location, room service
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Insurance Pro."
Reviewed by steve of monkey Island on Nov 12, 2008
The best view we ever had!!!!!!!!! a great hotel with great food and bars. Couldn't imagine a more romantic room and view
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 7, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 17, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Sydney Shangri-La"
Reviewed by Daniel of San Francisco on Jun 3, 2008
We thoroughly enjoyed our stay. The room, location and personnel met our needs very well. We definitely would stay at any of the Shangri-La Hotels again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Call Ahead To Confirm Room Is Ready"
Reviewed by a Hotels.com guest on Feb 13, 2008
We arrived at the hotel around 4:30 in the afternoon. Check in is guaranteed by 3pm. We were told the room was not ready and were made to wait in the lobby until 6pm. We finally were allowed to go to the room so we could get ready for our 7pm dinner reservations and the room had not yet been cleaned - confetti all over the floor, towels strewn about, etc. We received no reimbursement for our inconvenience.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 3.0 Room Comfort
- 1.0 Room Cleanliness
"Outstanding hotel"
Reviewed by C Fernandez of Newton, MA on Jan 30, 2008
We were a day late getting in, and the room we reserved was no longer available. The hotel gave us an upgrade for the same price, and it was magnificent - top floor of the hotel which came with access to the private club for breakfast and cocktails. The room was meticulous and the service impeccable.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Lovely hotel with great views in super location"
Reviewed by Anna of Sausalito on Dec 31, 2007
My second stay. I will be back again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Nov 24, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 11, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel,"
Reviewed by Linda of Bakersfield, Ca on Oct 9, 2007
The hotel was Outstanding and I was very pleased. I would stay there again. The restaurant was a little expensive. So we dined elsewhere.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Great Views"
Reviewed by a Hotels.com guest on Oct 8, 2007
Had a room in the horizon club floors (34th floor) and had a great view of the opera house and harbor. The horizon club also had a great view and was a perfect place to have a few drinks (6-8pm) and relax after a long day. I would definitely stay at this hotel again.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"One of the Best"
Reviewed by Keith of Utah USA on Jul 19, 2007
Shangri la is well located with excellent views of the Sydney Harbour. Room quality was very good, and service, especially with the Horizon Club option, is better than first class. This is a great exampl of what five star is meant to be like - it's a pity that most five star hotels cannot come close to this standard of service I will difinitely return.
Overall Rating
out of value="5"- 1.0 Hotel Service
- 1.0 Hotel Condition
- 1.0 Room Comfort
- 1.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Tommy G of Fanwood, NJ USA on Jun 22, 2007
Far exceeded my expectations. I felt like I was the only person in the entire hotel, the staff always knew my name and greeted me. Beautiful view and large rooms.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 24, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 23, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following English reviews were posted by Hotels.com guests from other countries
""Pure Luxury""
Reviewed by S of Torbay on Jan 30, 2008
This is ideal hotel if you want to experince the ultimate time in Sydney. I had a Horizon Club room which also allows access to the Club Lounge which has full views of the Bridge and Opera House. Service is excellent and the hotel is immaculate. Located right at the start of the Bridge on the historic Rocks this hotel makes access to all Sydneys highlights so easy
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
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