"Cramped, Noisy and Lousy Internet"
While reasonably priced, room and bathroom are super small. The a/c unit sounds like a jet engine when it switches on, and the internet rarely works. Not any bargain at the price.Genuine Hotels.com guest review
"Great hotel but bad timing?"
There was something under construction either near by or at the hotel which made it hard to sleep. Our next door neighbors always had a strong food smell coming from their room making it uncomfortable in our room. Otherwise a great hotel though - clean and comfortable room and friendly staff.Genuine Expedia guest review
"not what I expected from the Essex hotels"
the building is really old, the room has a very small bathroom and sometimes if you try to shower very early, there is not hot water. the air conditioning system is old and you cant have several temperatures, its cold like Alaska or you need to turn it off because its making you sneeze. Housekeeping can end up cleaning your room by 3 pm and they will […] just say, they had a lot of rooms before yours. checkout time is at 11 am, who does that nowadays??? most hotels have checkout time by noon or even 1pm. and breakfast...OMG!!! that is really :(!!! just watery coffee, bread, toast, some fruit (if you are there after 9am maybe theres no more fruit or coffee) ,orange juice and yoghurt...no one can make you a nice omelette or fried eggs and the plates are plastic plates!!!!! the tables are not clean and if you put someones elses plates and cups away to sit down, the lady tells you that you should put that in the trash!!!! I know it sounds incredible but visit and you will see it yourself...not coming back again... Read moreGenuine Expedia guest review
"Location is wonderful"
The rooms have seen better days with noisy air conditioner and wrinkled carpet on the floor. We didn't have a shower curtain although they brought one up promptly when we mentioned it. The afternoon sushi and wine in the lobby was a nice touch. It is interesting that the lobby looks almost like it did 70 years ago. You are only a block away from the […] ocean and all the other art deco hotels. It is a nice place, just don't expect great luxury. Read moreGenuine Hotels.com guest review
"This is a cheap hotel close to the beach"
The hotel was ok. The staff was a little rude, but nothing out of this world. Our room AC leaked in our room. They said that they sent someone to fix it everyday we reported it....Note: EVERYDAY.....all they were willing to do was vacuum and suck the water out the carpet.Genuine Expedia guest review
"Great South Beach location"
Overall was impressed with this hotel, front desk service was excellent, great customer service. Fantastic location, decent breakfast bar. Only had two complaints one was the maid service, they didn't check in to see if I need sheets changed and let it go a day. Secondly, I didn't realize beforehand that there was no desk and chair in the room. I would […] have thought that would be fairly standard so didn't think to have to ask about it. It made getting some work done a little difficult! but if just there for the sites and scene this may not matter! Read moreGenuine Hotels.com guest review
comfortable stay - great staff service! - continental breakfast included - close to beach and short walk to shopping area - right off of ocean drive - enjoyed my stay and will rebook at hotel when staying in Miami South BeachGenuine Expedia guest review
"Very beautiful hotel!!"
I loved this hotel simply because its near everything and you hear nothing when its time to sleep and let's not forget the stuff EVERYONE was very nice and helpful... My boyfriend and i would really like to thank everyone for this amazing hotel stay!!Genuine Expedia guest review
"What happens In Miami stays in Miami"
We stayed at the Essex Hotel was very nice,clean.. Front desk staff were wonderful!! Always saying hello, always asking us if we needed help, Answered all of our questions, helped us with where we should eat N shop!!! All our friends told us to stay at other hotels, and I didn't listen, why? Cause when your always out and only sleep In the room why […] should you pay double just for the NAME? Stay at the Essex I Promise you'll Love it.... Read moreGenuine Expedia guest review
"Old but clean close to the Beach"
This hotel is old but fits in well with its surrounds is clean and comfortable with great staff and a excellent restaurant ,and is 100 metres from beachGenuine Expedia guest review
Great location, King Suite with courtyard view, very quiet in the middle of Sobe. Staff was friendly, helpful and efficient. Partnered with The Clevelander Hotel on Ocean Drive, you get the amenities of both (pools, roof decks, etc)Genuine Hotels.com guest review
"Would book here again"
Great service and beautiful room. I was checked in early and upgraded to a suite. Free yummy pasteries for breakfast. Nice location walking distance to everything, half a block to the beach.Genuine Hotels.com guest review
"Best staff ever!!"
I absolutely loveeed this hotel! It was my first time going to Miami & staying here made my experience that much better. The staff was extremely friendly, gave great recommendations and even gave us complimentary piña coladas delievered to our suite! (Not included in the price) The beach is about a block away (5 min walking) and the hotel is located […] next to The Cleavlander which always has good music, upbeat vibe. The hotel itself is not super fancy compared to Vegas hotels but its a great deal for the fantastic service, price & location. Definately staying here again! Read moreGenuine Expedia guest review
"A Warm Welcome- Step into Luxury/Back into History"
Highly recommended. We have stayed at 7 different Miami South Beach hotels and have encountered the worn edges that are characteristic of many of those that have not been restored. The Essex has been restored - honoring its art deco past … walk through the door where Al Capone played cards, Miami Vice was filmed, and where thousands of soldiers stayed […] during WW II. The warmth and thoughtfulness of the staff were most remarkable and made the trip the most memorable. We had stayed at the Essex ten years ago and mentioned our prior visit in our reservation - we were greeted with a handwritten welcome back note. Due to storm delay we called to let them know we would be late. We arrived to an upgraded room - which, along with the included breakfast and walks on the beach one block away, made this an unforgettable experience. Park next door in the garage and ask the parking office about their hotel rates; ask for the beach towels at the front desk; get a copy of the local papers to the right of the front desk to check out the local events (you will be one block from the beach - ten minute walk to Lincoln road - a few minutes from Espanola Way restaurants.) If you have a choice the suite with Jacuzzi tub, windows framed by palm trees, conveniences of the refrigerator etc. is worth it. The Essex will become our hotel of choice for our future visits to Miami throughout the year. Read moreGenuine Hotels.com guest review
When I first time entered the room, I feel very humidified. But the location, service and the pool are really good.Genuine Hotels.com guest review
Very clean room which i liked the most during my stay, great housekeepers. Fantastic location, close to everything beach, clubs, restaurants. Kind, helpful staff. Highly recommend this hotel.Genuine Expedia guest review
"Great hotel in heart of south beach"
Everything was great. Comfortable, perfect location, didn't notice the noise. Even got free drinks and sushi during happy hour! Only complaint was waking up stuffed up from the air conditioning, but there's probably not much they could have done.Genuine Hotels.com guest review
Very attractive old hotel; friendly, helpful staff; great location; comfortable in all ways except for old air conditioning system which was difficult to moderate.Genuine Hotels.com guest review
This hotel is very nice and is in a great location. They make you feel like your at home and are very attentive to your needs. The suites are large and the happy hour is a great perk.Genuine Hotels.com guest review
"Great hotel in a great location!"
This hotel is in a great location with a very short walk to the beach and restaurants on Ocean Drive. There is a lot of local shopping very close to the hotel. We booked this hotel on hotels.com for a great rate. We were a little apprehensive after staying at their sister hotel the Clevelander in the past. Upon our arrival we were immediately treated […] extremely well. Our previous reservations were immediately erased. We were greeted by Kim and the Manager Annette. Kim and Annette were very welcoming and even upgraded us to a suite. The room I stayed in was on the ground level (E-1). The room was decorated nicely and was very large. the bathroom and the jacuzzi tub were inviting and very clean. We were surprised by the happy hour which served endless bottles of Presidente, Heineken, red & white wine. They also serve a great sushi that is offered from the japanese restaurant named Zensai. This restaurant is located in the lobby. Bella the hospitality host during the happy hour was very friendly and extremely friendly. All the employees we encountered at the hotel were extremely professional and very attentive to our needs. There is a small quiet pool at the hotel. The sister hotel the Clevelander is a great party spot but I wouldn't recommend it to stay. Overall we were very impressed with our stay at the Essex House and would recommend to all! Read moreGenuine Hotels.com guest review
"Not A Luxury Resort But Meets Basic Needs"
Definitely not a luxury resort like the Delano and Lowes, but will meet your basic hotel stay needs. Good for staying the nights and branch out to other activities at other places, such as pool parties at other hotels and resorts, the beach, nightlife, etc. which is what we did. One thing I found odd, there is no security at the door after hours. Nothing […] really preventing anyone from walking in the porch or lobby as far as I could tell. That should be improved. Read moreGenuine Expedia guest review
"Nice but ..."
Nice hotel, large suite but no closet space for clothesGenuine Hotels.com guest review
Great boutique hotel. Second year I've stayed there and really enjoy it. It's very comfortable, in an area where you can spend $500 per night for a 5 star room with Ikea style furniture and cement floors. It's stylish, in a great location and the staff is Amazing! The private pool is a little gem. No brainer!Genuine Expedia guest review
"Great Location, Charming Layout, So-So Service"
You cannot beat the location of this hotel. It's proximity to the beach, restaurants and nightlife is amazing. The rooms were small, but comfortable and clean. My only concern was that they seem to be extremely understaffed. At night it was difficult to get anyone to answer the phone or assist us with a few issues. Unfortunately, I became ill during […] the trip and had to stay in on a Saturday night. My boyfriend tried to find someone to give us hot water for tea and it took several tries and several requests to get someone to accommodate. I don't think that this was because the individual at the front desk was unhelpful, I think he was just simply overwhelmed. Overall, the stay was great and I would visit again. I would just suggest better staffing. Read moreGenuine Hotels.com guest review
"seriously great staff"
this area of the world has the surprising distinction of having top quality service staff and the Essex House did not disappoint! everyone we met was amazingly nice and terrifically helpful. the hotel itself is located right off the beach and is actually fairly quiet considering it's proximity to the never ending party that is South Beach. our suite […] was beautiful and very comfortable. Read moreGenuine Expedia guest review
"April 2013 deceiving"
The staff was very pleasant but they have us the wrong room and could not accommodate us. The down stairs area of the hotel including the restaurant, bar, pool, and lobby area were beautiful BUT the rooms were not met to standards at all. We met people staying in the hotel and they felt the same way it was very deceiving!Genuine Expedia guest review
"Place needs renovating, good for luggage storage.."
You'll likely not get any sleep at this place unless you can sleep through a train wreck. The Essex House/The Clevelander likely has a niche market: if you want to be in the middle of the action, mingle with lots of young singles, have no plans to sleep at all, don't care about decor, not planning to watch any TV, but want to be close to the beach - […] then this is your spot. However, if you don't expect to hear everything going on in the hotel at all times, if you don't like outdated decor (there's art deco and then there's just outdated), if you don't expect a live band to be playing 10ft from your room until well after midnight, if you don't appreciate a DAILY CHARGE of $100 FOR INCIDENTALS, DAILY AND NOT THE ONE-TIME FEE HELD ON YOUR CC, (not seen in policies shared by Expedia, and one not necessarily typical of other hotels in the area) and don't like small rooms - then this is NOT the place for you. Pros: close to the beach, Ocean Ave., restaurants, shops, etc.; comfortable bed, ample linens, clean appearance, responsive staff; Cons: EXTREMELY NOISY, no insulation or soundproofing so you hear EVERYTHING - next door, above, below, around, outside - EVERYTHING, small lobby with loud "ambient" music, not to mention live band playing just steps from guest rooms (*Note: the band was not nightly, but a bad idea either way.), bogus daily charge for incidentals, no digital cable and TV reception sucked, small room with a small bathroom Read moreGenuine Expedia guest review
"convenient to restaurants, shops, beach, bars..."
hotel staff was super!Genuine Hotels.com guest review
I am very satisfied with my experience at the Essex. First, it is on a prime location! A block from Lummus and right next to the Cleve, yet quiet enough for a good night's sleep (if you so chose). Second, the venue, while relatively small, it's very complete, pool, nice restaurant, roomy rooms, free wifi, free continental breakfast and nice decor. I […] would definitely come back and truly recommend it! Read moreGenuine Expedia guest review
"Great location, beautiful boutique hotel."
Close enough to beach and anything you want to see in South Beach and away from noise and crowds on Ocean Blvd.Genuine Hotels.com guest review
"great for vacationing..."
The staff was very friendly and helpfull. Cleaning procedures could be improved. The glasses that were in our rooms were not sanitized, the house keeper rinsed them out in the sink and replaced them, this made us wonder if this was how they were sanitized for guess to guess, but they had no problem getting us new ones. Other than that the hotel is great […] for vacationing. The location is superb. I would return to this hotel no doubt. Read moreGenuine Expedia guest review
"Great place to stay"
The staff was what really made this hotel. Everyone was super friendly and helpful and if I am ever back in Miami I will definitely be staying here again.Genuine Expedia guest review
"Right in the Middle of It!"
Right in the heart of the action, in the mix of the beach, bars, and bodies. Suites are really nice and not too expensive. I liked all that was open and available given its' proximity to the action, and atmosphere. Be prepared to go with the flow, but inside the hotel it's like a little oasis and secluded. Inside the room it's comfy and relaxing (and […] more so the further your room is from The Clevelander). Read moreGenuine Expedia guest review
Very friendly staff! great location of the hotel. Complimentary "breakfast" and evening drinks. The hotel is a well preserved landmark from the 30s.Genuine Expedia guest review
"Clean and great location"
We were scheduled to stay at the Essex. Upon arrival we were upgraded to their sister hotel (which we preferred because it was on Ocean Dr). Both hotels were very clean and modern. The staff was more then friendly and we were even greeted with complimentary piña coladas. The room at the Clevender was very clean. More of a younger (20-30) crowd. Even […] had a bar on the 6th floor exclusive to members staying at the hotel. Definitely would recommend Read moreGenuine Expedia guest review
If your looking for a great stay I would recommend the Essex house. It is a great location in the middle of all the action in south beach. I loved the people great service!Genuine Hotels.com guest review
"its all good."
1 complaint. I couldn't contact the hotel directly with the hotel number provided. Everything else was great.Genuine Hotels.com guest review
i stay in hotels 80% of my life and this is the worst customer service i have ever had. it's a very typical Miami hotel where the lobby is very nice and the rooms are just OK. the only good part about the hotel is it's close proximity to the beach and the good restaurant attached. other than that it's garbage. I would never in a million years stay there […] again nor recommend to anyone. techno all night long too. Read moreGenuine Hotels.com guest review
"Best Hotel in South Beach"
Extremely friendly and professional staff, helpful in every situation. Loved the gorgeous authentic art deco interior and the restaurant/bar was a delicious oasis in a sea of spring break buffet food and horrible neon drinks. I would never stay anywhere else in Miami Beach. (NOTE: If you stay during spring break, make sure to get a room that doesn't […] face the sister hotel, The Clevelander, as the music doesn't end until 5am) Read moreGenuine Expedia guest review
"Great stay. Awesome service staff."
The location and amenities of this hotel are probably well understood, so I'll focus on the excellent service and the relaxed atmosphere instead. We thoroughly enjoyed our stay and were made to feel special and welcome by almost everyone that worked here. Will would love to stay here again.Genuine Hotels.com guest review
"Prime location! Excellent stay"
The Essex House had me concerned before I booked because of some of the reviews, but my stay was great! Right in the heart of all the action, Essex House was perfect. While staying, we noticed the pool was little small but you have complete access to The sister hotel next door, The Clevelander, which has amazing amenities and even a tanning area on […] the roof where you can relax and even get a free welcome piña colada! The service we received was up to par with what you would expect from any hotel customer service. The rooms were clean and we were brought fresh towels daily. Would definitely recommend this hotel to anyone and will stay again. Read moreGenuine Hotels.com guest review
"Nice place to stay in South Beach"
Deco hotel well located in South Beach. Nice staff, free wine, beer and sushi for happy hour during the week. Beautiful lobby and very nice room. Very clean too. Two slight negatives: thin walls let you hear neighbors, and beds, while acceptable, could be more comfortable. All in all, a great place with very nice staff.Genuine Expedia guest review
The Essex was fantastic. We stayed here on a Tuesday and Wednesday in March 2013. The location was central to South Beach and we easily walked to all our destinations. It was a bit noisy but not as bad as it could have been considering it was Spring Break for many schools. I'll definitely stay here again but will ask for a room further from the lobby. […] The room was very clean and the historic details were nice. The desk staff was incredibly friendly and we felt very welcome. Read moreGenuine Hotels.com guest review
"history and location"
perfect location for beach...just far enough away from noise. This is a historic hotel so one can't compare to modern hotel. Rooms great, bathrooms just ok, lobby outstanding (part of south beach deco tour) People at front desk outstandingGenuine Hotels.com guest review
Everyone from Carlos the hotel manager to the bell captain were so accommodating and helpful. Room was lovely and location is great . Terrific stayGenuine Hotels.com guest review
It was in a great location with almost everything within walking distance. Service was good and the staff was very friendly, yet I had to wait almost 45 minutes to have the valet bring my car.Genuine Hotels.com guest review
Was very impressed with the suite room that I was given...the hotel staff was extremely friendly. A great value and close to the party area...but not too close (it was quiet). Plus, they had a free happy hour every night for 1 hour!!!Genuine Expedia guest review
"Close to all Must-See sights but loud"
Service fine and friendly, room loud, carpet oldGenuine Hotels.com guest review
"Horrible staff, not helpful in the least"
I called for several days before I could even get someone at the front desk to make a change to my reservation. Each call resulted in about 20 minutes on hold with either to be hung up on or told to call back, no one could help me. The agent I finally reached told me she noted the change in the reservation, however when I went to check in the guy that […] helped me said he had no record of the change, that I forfeited my reservation and that I had to pay a second time. Complete nonsense. If you want to be assured a headache and loads of frustration, go to this highly understaffed hotel. Read moreGenuine Hotels.com guest review
"close to art deco center for walking tour"
I loved being close to the Art Deco center for the Walking Tour, just a block away. A bit noisy at night but not bad. The room was beautiful, but it waas promised to be a King Size bed and pull out sofa. Since I was traveling with my adult son, it was important to have the extra bed, which was NOT there. So, they brought up an air mattress immediately […] and he used that. However, the hotel should have had what they promised. Their Zen Sai restaurant was very good, Andrew our server for two nights was excellent a wonderful young man. Read moreGenuine Hotels.com guest review
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