All hotels in Shenzhen, China
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereJianshe Road, Luohu District, Shenzhen, Guangdong, 518001, China, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 203 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    3.9
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1.0 / 5Poor
"Shangri la what a joke"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Should never be called the Shangri la I really not quite sure how they allow that name to hang over the door Quite simply shocking , this hotel has needed a complete refurbishment for the last 10 yrs
Genuine Hotels.com guest review
1 night business trip Apr 27, 2015
A Traveler
US
4.0 / 5Excellent
"Bathroom"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's very good western style hotel. But, I have one opinion in bathroom. Bathroom is clean and good, and if I could have used a washlet function on the toilet, I'd like to give the max point.
Genuine Hotels.com guest review
2 night romance trip Feb 5, 2015
Kazuyuki
US
4.0 / 5Excellent
"close to the railway and to the boarder"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
nice hotel...room too small...beautiful view of harbour
Genuine Expedia guest review
Other trip Feb 25, 2015
sam
US
4.0 / 5Excellent
"good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good value. Hotel is a bit dated but location close to the gate make it a good choice.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2015
A Traveler
US
3.0 / 5Good
"Disappointed..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
One of the worst Shangri La I've stayed... The room was very old and needs renovation badly. I would compare to a 3-3.5 star rooms. Very few staff spoke English and had difficult time communicating.
Genuine Hotels.com guest review
2 night business trip Jan 16, 2015
James
US
5.0 / 5Outstanding
"Couldn't be happier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I could not have been any more pleased with my stay at the hotel. The Shenzhen Metro access is directly in front of the main entrance, only 30 meters away. Access to the Hong Kong Metro is only about 500 meters, so you could not beat the location. The hotel staff are extremely accommodating. Shenzhen is a very clean and modern city as compared to many parts of Hong Kong, although Hong Kong is also a great place to visit, and has a very unique charm. Hong Kong reminds me a lot of San Francisco because it is hilly, and also has electric streetcars, but they are double decker streetcars. Sitting in the top of a double decker streetcar, one can get a panoramic view whilst traversing the city.
Genuine Expedia guest review
Other trip Jan 3, 2015
Bobby
US
1.0 / 5Poor
"Worst Stay!"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
It needs renovating. All around worst hotel stay ever! Out dated Lobby. Cramped rooms for the price of ~$200/n Worst Shower Area. Smallest Tub Could not place my 2 feet side by side. I wear size 43Regulars. No outlets for hair dryer in Bathroom. Mildewed shower curtain. Uncomfortable bed.
Genuine Expedia guest review
Other trip Dec 9, 2014
Jaz
US
4.0 / 5Excellent
"Service maximus"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Travel into the area often on business and the service from this hotel is exceptional
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
steve
US
2.0 / 5Fair
"Overpriced Low Luxury Hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room was much smaller then similarly priced or even much cheaper hotels. The room was very out dated. Visible cups stains everywhere. I had a deluxe room and did not feel deluxe at all. In addition, bed felt like a soft brick. I do not recommend.
Genuine Expedia guest review
Other trip Dec 4, 2014
Erick
US
3.0 / 5Good
"in need of entire renovation except restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Staff is always friendly and helpful.....long lines at check-in, only two receptionists. Stayed at this hotel about 12 nights per year for 15 years. Been thru a complete renovation about 12 years ago....time for another.....except restaurants, which have recently been updated. Still a convenient location for me at reasonable prices......but certainly not 5 stars. A real 5 star hotel is one mile away.....Grand Hyatt....wow!!
Genuine Expedia guest review
Other trip Nov 25, 2014
Richard
US
5.0 / 5Outstanding
"1st visit to China"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great staff, great food, great location
Genuine Hotels.com guest review
4 night family trip Oct 6, 2014
A Traveler
US
3.0 / 5Good
"The rooms are old"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel is getting old. The rooms are really old. The hotel rooms definitely need an urgent renovation. Room cleaning should be better. The restaurant is great. Great location right next to the Lohu train station.
Genuine Hotels.com guest review
1 night business trip Oct 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent service all the staff are very professional the rooms are very clean
Genuine Expedia guest review
Other trip Oct 26, 2014
moe
US
4.0 / 5Excellent
"Good for business travelers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I paid for a room upgrade and the room was pretty small so I wonder what a regular room is like. Anyway, I had a very pleasant frictionless stay. Staff was very helpful when I need to go somewhere in town and didn't know how to get there.
Genuine Expedia guest review
Other trip Sep 29, 2014
Check Writer
US
4.0 / 5Excellent
"Great stop at the train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
It's a great hotel at the otherwise seedy train station. There is nothing of note around the place, but inside is 5 star service and the best room service we've had in Asia. Highly recommended hotel if you're stuck in this area.
Genuine Hotels.com guest review
1 night business trip Aug 6, 2014
Bdavlin
US
4.0 / 5Excellent
"An oasis"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This hotel provides quite an oasis in a busy neighborhood. Ironically, they do not provide any free seat facilities in their huge empty hobby.
Genuine Hotels.com guest review
4 night trip Aug 24, 2014
Sancisco
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very pleasant stay; solicitous hotel staff, great pool.
Genuine Expedia guest review
Other trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
OK
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
Gary
US
4.0 / 5Excellent
"Centrally located closed to the border"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A nice hotel although room a bit dated. It is near Lowu border, shopping centres and railway station. Metro station is just a footstep away. Easy to move around and there is a mini bus station to travel to HK airport by land at the hotel east gate which is very helpful .
Genuine Expedia guest review
Other trip Jul 8, 2014
Lina Chandra
US
5.0 / 5Outstanding
"Near HK and Shenzhen Border China Silicone Valley"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean Room. Staff is knowledgeable among near by District that I need to conduct business. Spacious room, modern design very quite even near busy intersection. Food is great from Western to East Asia varieties.
Genuine Expedia guest review
Other trip Jun 18, 2014
Budiman
US
4.0 / 5Excellent
"Close to Luohu train station."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
If you're arriving in Shenzhen at the Luohu train station, this hotel is a 5 minute walk from there. To be classified as a modern 5 star hotel, the rooms need to be upgraded. They are clean, but a little tired. The staff is friendly, the price was right and I would recommend it.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"close to shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay, although I was in Shenzhen for business this hotel was very close to the Luohu shopping area and it was safe and easy to go shopping at night. Also nice gym and pool area, nice rooms, good internet service. I will stay here again.
Genuine Hotels.com guest review
3 night business trip May 13, 2014
Shelly Stokes
US
4.0 / 5Excellent
"Nice hotel in lousy neighborhood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It's a nice hotel but in my room, carpet and drapes had seen better days. Beautiful swimming pool, and the fitness facility was adequate. Food was delicious but not cheap. Had sports bar.
Genuine Expedia guest review
Other trip May 7, 2014
Joe
US
5.0 / 5Outstanding
"Love this Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pay no attention to any of the other reviews posted here that does not praise this hotel to the max. I've been coming here for years and have never been disappointed at all. Nothing beats Shangri-La "Club Level" rooms and service. 5 star all the way!!
Genuine Hotels.com guest review
1 night trip Apr 30, 2014
Allan
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my second shangri-la hotel and it was great... So far so good with this hotel chain...
Genuine Expedia guest review
Other trip May 3, 2014
Jose
US
5.0 / 5Outstanding
"you are paying for its name"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The rooms are spacious but for the price charged you are paying for the name. Only stayed one night so was able to justify paying that price. But a one time thing for us.
Genuine Hotels.com guest review
1 night trip with friends Mar 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel but too far away of the center"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Loved the hotel, but it was too far away from the center. When you don't speak the language and just want to discover of you own the city, it's too far away from the real center. Everything inside the hotel incl. the staff absolutely fantastic!
Genuine Hotels.com guest review
2 night trip Mar 5, 2014
Monica
US
5.0 / 5Outstanding
"San Diego visits China shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location for discount shopping at Luohu Commercial City. Also very close to Hong Kong Golf Club just across the border. Short 1 hour ride for $150 from HKG Airport. Excellent quality at low price for 5 star hotel. Good American food in hotel. We stayed here in 2012 and will come back again.
Genuine Hotels.com guest review
4 night trip Mar 1, 2014
G & K
US
5.0 / 5Outstanding
"Very friendly service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great, staff is exceptional. The only problem I faced was with the shower head, which was not very functional, it was stuck on a flow type and not easy to change.
Genuine Hotels.com guest review
6 night business trip Jan 20, 2014
Sajid
US
3.0 / 5Good
"Efficient"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Business needs hits the buttons.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2014
A Traveler
US
1.0 / 5Poor
"Hotel is nice good location management steals"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was charged $5131.00 for incidentals. I charge one limo service at $160.00, 2 packs of cookies from mini bar. 4 bottles of bourbon for gifts to my clients, one bottle of wine for guest, and one dinner in restaurant for three people. For this I was charged over $5,000.00 The hotel said they would send me an accounting of this i never received. i have requested three times now. what can i do it is out right stealing
Genuine Expedia guest review
Other trip Jan 7, 2014
Larry
US
4.0 / 5Excellent
"Nice older hotel in older part of town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
great hotel. room and bath tub is a bit small. other than that, it's great!! Not much nearby. Starbucks is 5 min walk away.
Genuine Expedia guest review
Other trip Nov 3, 2013
John
US
5.0 / 5Outstanding
"pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our staying in Shangri-La and the hotel staffs are very professional.
Genuine Hotels.com guest review
1 night trip Jul 25, 2013
frank
US
5.0 / 5Outstanding
"Very Nice and worth every penny"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
From the moment of checking in till checking out you are indulged in grand quality. Great swimming pool, and fitness facility's. In room dining is as good as going to any of the restaurants in the hotel.
Genuine Expedia guest review
Other trip Jul 9, 2013
Mike
US
3.0 / 5Good
"A "Fading Lady"; However the Staff Makes It Shine"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I travel roughly 275 days a year, primarily to Asia and have a number of "stays" at Shangri-La's in China and Taipei. Sans the lobby, which maintains the elegance of the chain, the rooms and common areas, while comfortable, are showing their age. Why I keep coming back is the incredibly friendly staff. Having recently had an obvious medical procedure, they ensured my room was stocked with ice, without me asking, 24x7. My only real complaint this trip, was that because of a convention at the hotel, they closed a number of restaurants. Because I was conducting interviews and meeting with clients, I was "forced" to move off-property
Genuine Expedia guest review
Other trip Mar 25, 2013
Lewis
US
4.0 / 5Excellent
"functional chosen for location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
a little sprucing up of the rooms would go a long way for the price you pay
Genuine Hotels.com guest review
1 night business trip Jan 16, 2013
steves
US
5.0 / 5Outstanding
"Nice Older Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The service is top notch. The only issue is that the hotel is a bit older compared to others in the area. The location worked for me due to my schedule but other told me there are nicer places to stay within the true city center.
Genuine Hotels.com guest review
2 night business trip Jan 9, 2013
Scott B
US
5.0 / 5Outstanding
"Best of Shen-Zhen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Attentive & Friendly. Everything you need is inside or within 5 walking minutes of the hotel.
Genuine Expedia guest review
Other trip Dec 2, 2012
A Traveler
US
5.0 / 5Outstanding
"Close to great bargain shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Area looks sketchy to Americans but it was extremely safe. We walked around at night and there was nothing to fear. You can walk to the Lo Hu commercial center where you could spend about two weeks and half your net worth on great, low cost products ranging from jewelry, purses, mens/womens clothing, hair care, massage, watches, electronics, AND vegetables. Also very convenient to the Hong Kong Golf Club for enjoying the HK Open Golf tournament, although the border can be a mild waste of time. Great bar on 2nd floor with excellent Philipino singers. Good health club / massage for about $40 per hour VS 3-4 times that much in good hotels in US. Staff very helpful. Cabs VERY cheap and dependable.
Genuine Hotels.com guest review
6 night trip Nov 12, 2012
George
US
4.0 / 5Excellent
"niece hotel in a convinient place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel and facilities are oustanding.jusr the housekeeping use to knock the door, even if the DND light is on red. That's very disturbing.
Genuine Expedia guest review
Other trip Sep 28, 2012
carlos
US
3.0 / 5Good
"Hardware 5 software 3"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had issues with English. Hardly anyone in the hotel spoke good english. Lounge service was very very slow and had to get up and go to the service staff to get service. Had a couple times staff rang the doorbell 6 times in 3 minutes and two attempts to enter the room when I was otherwise occupied in the room. Waited an hour for a limo to Hong Kong and it never showed ended up taking the train with a lot of luggage. Overall the quality of the hardware is a 5 - Excellent. The Quality of the software a 3 - needs a lot of improvement and management should be working with their lower level staff to improve.
Genuine Expedia guest review
Other trip Sep 2, 2012
AB
US
5.0 / 5Outstanding
"Your business Hotel's choice !"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
excellent location and people, however they can be a bit cheaper in the VIP floors comparing to Shanghai or other Hotels, the rest is quite good.
Genuine Hotels.com guest review
3 night business trip Aug 7, 2012
FilibertoM
US
4.0 / 5Excellent
""Not the best Shangri-la for a 1st impression ""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My room was nice but the hotel condition is very old. When you have been to other Shangri La's and you stay at this one, you will be disappointed. If this is your 1st one, its not bad but not the best 1st impression of my favorite hotel chain.
Genuine Expedia guest review
Other trip Jul 11, 2012
Justin
US
2.0 / 5Fair
"Not flexible if your travel times/dates change"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were unable to make it to the hotel due to a Visa complication. We called the hotel and our booking agent to make sure they knew we would not be able to make our intended arrival. We came the next day after calling both the agent and the hotel who both were happy to refund our one night's stay. Upon arrival we were told that we were a "no show" and we would be charged for the night we were unable to stay. I would expect better service out of this hotel and more flexibility with business traveler's schedules.
Genuine Expedia guest review
Other trip Jul 3, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice hotel close to shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Highly recommend the Horizon room. Not that much more but includes a nice happy hour with good food and plenty to drink. Breakfast buffet is also very nice with made to order omelette and the most delicious homemade yogurt that I've ever had! Shopping at the market is an easy 5 minute walk.
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Marier
AS
4.0 / 5Excellent
"Feeling at home"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall is acceptable except the twin beds are generally smaller than the queen size found in other hotels including other Shangri-La hotels in China. The bedroom is not provided with tissue paper or napkin.
Genuine Hotels.com guest review
1 night family trip May 17, 2015
Eng Meng
SG
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great, everything was perfect.
Genuine Hotels.com guest review
1 night trip May 9, 2015
A Traveler
SG
4.0 / 5Excellent
"SHOPPING AT LUHU SHOPPING PLAZA"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
CLEAN AND PLEASENT.STAFF VERY SUPPORTIVE AND QUICK TO ASSIST/ADVISE
Genuine Hotels.com guest review
1 night business trip Apr 19, 2015
DOUGLAS
MX
4.0 / 5Excellent
"Hotel Needs Updating"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Not The Hotel It Used To be. The restaurants All Served poor quality western food. I could have stayed at several hotels in the area for similar comport and half the price.
Genuine Hotels.com guest review
1 night business trip Apr 24, 2015
Jim
AS
5.0 / 5Outstanding
"Wonderful Stay in Shenzhen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great service, convenient location and clean and comfortable room. Wi-Fi worked well.
Genuine Hotels.com guest review
3 night romance trip Apr 1, 2015
Anthony
SG
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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