OKGenuine Hotels.com guest review
"close to shopping"
Great place to stay, although I was in Shenzhen for business this hotel was very close to the Luohu shopping area and it was safe and easy to go shopping at night. Also nice gym and pool area, nice rooms, good internet service. I will stay here again.Genuine Hotels.com guest review
"Love this Hotel"
Pay no attention to any of the other reviews posted here that does not praise this hotel to the max. I've been coming here for years and have never been disappointed at all. Nothing beats Shangri-La "Club Level" rooms and service. 5 star all the way!!Genuine Hotels.com guest review
"you are paying for its name"
The rooms are spacious but for the price charged you are paying for the name. Only stayed one night so was able to justify paying that price. But a one time thing for us.Genuine Hotels.com guest review
"Good hotel but too far away of the center"
Loved the hotel, but it was too far away from the center. When you don't speak the language and just want to discover of you own the city, it's too far away from the real center. Everything inside the hotel incl. the staff absolutely fantastic!Genuine Hotels.com guest review
"San Diego visits China shopping"
Great location for discount shopping at Luohu Commercial City. Also very close to Hong Kong Golf Club just across the border. Short 1 hour ride for $150 from HKG Airport. Excellent quality at low price for 5 star hotel. Good American food in hotel. We stayed here in 2012 and will come back again.Genuine Hotels.com guest review
"Very friendly service"
Everything was great, staff is exceptional. The only problem I faced was with the shower head, which was not very functional, it was stuck on a flow type and not easy to change.Genuine Hotels.com guest review
Business needs hits the buttons.Genuine Hotels.com guest review
"Hotel is nice good location management steals"
I was charged $5131.00 for incidentals. I charge one limo service at $160.00, 2 packs of cookies from mini bar. 4 bottles of bourbon for gifts to my clients, one bottle of wine for guest, and one dinner in restaurant for three people. For this I was charged over $5,000.00 The hotel said they would send me an accounting of this i never received. i have […] requested three times now. what can i do it is out right stealing Read moreGenuine Expedia guest review
"Nice older hotel in older part of town"
great hotel. room and bath tub is a bit small. other than that, it's great!! Not much nearby. Starbucks is 5 min walk away.Genuine Expedia guest review
We enjoyed our staying in Shangri-La and the hotel staffs are very professional.Genuine Hotels.com guest review
"Very Nice and worth every penny"
From the moment of checking in till checking out you are indulged in grand quality. Great swimming pool, and fitness facility's. In room dining is as good as going to any of the restaurants in the hotel.Genuine Expedia guest review
"A "Fading Lady"; However the Staff Makes It Shine"
I travel roughly 275 days a year, primarily to Asia and have a number of "stays" at Shangri-La's in China and Taipei. Sans the lobby, which maintains the elegance of the chain, the rooms and common areas, while comfortable, are showing their age. Why I keep coming back is the incredibly friendly staff. Having recently had an obvious medical procedure, […] they ensured my room was stocked with ice, without me asking, 24x7. My only real complaint this trip, was that because of a convention at the hotel, they closed a number of restaurants. Because I was conducting interviews and meeting with clients, I was "forced" to move off-property Read moreGenuine Expedia guest review
"functional chosen for location"
a little sprucing up of the rooms would go a long way for the price you payGenuine Hotels.com guest review
"Nice Older Hotel"
The service is top notch. The only issue is that the hotel is a bit older compared to others in the area. The location worked for me due to my schedule but other told me there are nicer places to stay within the true city center.Genuine Hotels.com guest review
"Best of Shen-Zhen"
Attentive & Friendly. Everything you need is inside or within 5 walking minutes of the hotel.Genuine Expedia guest review
"Close to great bargain shopping"
Area looks sketchy to Americans but it was extremely safe. We walked around at night and there was nothing to fear. You can walk to the Lo Hu commercial center where you could spend about two weeks and half your net worth on great, low cost products ranging from jewelry, purses, mens/womens clothing, hair care, massage, watches, electronics, AND vegetables. […] Also very convenient to the Hong Kong Golf Club for enjoying the HK Open Golf tournament, although the border can be a mild waste of time. Great bar on 2nd floor with excellent Philipino singers. Good health club / massage for about $40 per hour VS 3-4 times that much in good hotels in US. Staff very helpful. Cabs VERY cheap and dependable. Read moreGenuine Hotels.com guest review
"niece hotel in a convinient place"
Hotel and facilities are oustanding.jusr the housekeeping use to knock the door, even if the DND light is on red. That's very disturbing.Genuine Expedia guest review
"Hardware 5 software 3"
Had issues with English. Hardly anyone in the hotel spoke good english. Lounge service was very very slow and had to get up and go to the service staff to get service. Had a couple times staff rang the doorbell 6 times in 3 minutes and two attempts to enter the room when I was otherwise occupied in the room. Waited an hour for a limo to Hong Kong and […] it never showed ended up taking the train with a lot of luggage. Overall the quality of the hardware is a 5 - Excellent. The Quality of the software a 3 - needs a lot of improvement and management should be working with their lower level staff to improve. Read moreGenuine Expedia guest review
"Your business Hotel's choice !"
excellent location and people, however they can be a bit cheaper in the VIP floors comparing to Shanghai or other Hotels, the rest is quite good.Genuine Hotels.com guest review
""Not the best Shangri-la for a 1st impression ""
My room was nice but the hotel condition is very old. When you have been to other Shangri La's and you stay at this one, you will be disappointed. If this is your 1st one, its not bad but not the best 1st impression of my favorite hotel chain.Genuine Expedia guest review
"Not flexible if your travel times/dates change"
We were unable to make it to the hotel due to a Visa complication. We called the hotel and our booking agent to make sure they knew we would not be able to make our intended arrival. We came the next day after calling both the agent and the hotel who both were happy to refund our one night's stay. Upon arrival we were told that we were a "no show" and […] we would be charged for the night we were unable to stay. I would expect better service out of this hotel and more flexibility with business traveler's schedules. Read moreGenuine Expedia guest review
"Not a five stars, more like a two stars"
Doesn't feel like a four or five stars hotel. Staff doesn't speek any English at all, and not very accommodating. Hotel is old, the Reims are plain. Just a big shiny lobby and that's about it.Genuine Hotels.com guest review
The location and high quality service this hotel provides is why I stay here every time I come to China. I have stayed at other hotels near by and they just dont match up. This hotel offers a great variety of restaurants, and is very close to the boarder of Hong Kong for those traveling in and out of mainland.Genuine Hotels.com guest review
"Great location - Great hotel- Old rooms"
Good hotel. Rooms are very old, but bed is very comfortable. When coming via train, this is a great location and everyone knows where it is. If you want a hotel that is walking distance from train station, this is it. I stay their often. The rooms are older now, but property is nice.Genuine Hotels.com guest review
"Close train and shopping malls"
Stay was great, but missed all the add on packages I accepted from the front desk as I was too busy with supplier meetings. Remember to demand that the massage service be made a daily option and not a one time service per stay while the package is paid daily!!Genuine Hotels.com guest review
"Very comfortable hotel"
I stayed for a couple of days and nights. It is a most luxurious hotel with very attentive staff. In fact, the staff could not have been more helpful. Definitely one of the best hotels in China!Genuine Hotels.com guest review
EXCELLENT STAFF VERY HEPFUL AND COURTEOUS ANY HOUR OF DAY OR NIGHTGenuine Hotels.com guest review
"Great hotel close to shopping"
Good hotel experience! Would say it wasn't 5 star but a good 4 star. Perhaps a little over priced for what it is. Stayed elsewhere in Shenzhen for cheaper and wouldn't stay in shangri la again because of price.Genuine Expedia guest review
"Love this Hotel"
I have stayed at this hotel a few times now and I can totally recommend it. The service by staff is always perfect, the rooms fantastic and the buffet is really good value for money. Close to transport, taxis are easy to get and the markets are just across the road. This is my hotel of choice in Shenzhen.Genuine Hotels.com guest review
Hotel is in top location for business and entertainment.Staff friendly and helpful. would stay here againGenuine Hotels.com guest review
"Great place to stay"
First time stay at this hotel and was not disappointed. Stayed early February for 2 nights. Hotel is walking distance to the Lo Wu/ Hong Kong/Shenzhen border and Shenzhen underground system and the main reason for booking this hotel. Check in and out fast and efficient and the large scented lobby area a welcoming and picturesque sight. Hotel staff […] were friendly and English more than acceptable. We did not eat in the hotel as we knew of several places close by where we could dine, but the hotel does have many eating outlets and at reasonable prices. The room was large, clean and well appointed with a vast array of amenities. The large bed was a little hard for my liking, but not hard enough to be back breaking. Hot shower and good water pressure. No noise from inside or out. Will stay at this hotel again when next we find ourselves in Shenzhen and well worth a recommendation. Read moreGenuine Expedia guest review
"The worst experience!"
I was forced nor rather book a flight back to my country because of my disappointment in how their concierge service handle their guest.. Shangrila I know you knew what i mean with this and i dont have time to elaborate more!! Dont ever plan to get their limo serviceGenuine Hotels.com guest review
"Nice hotel, great location"
Horizon club lounge staff were amazing certainly worth the extra money. Location for shopping and train services was fantastic. The 360 bar and restaurant make amazing cocktails and dinner was outstanding! Would certainly stay here again.Genuine Expedia guest review
This is a beautiful hotel, that makes you feel so welcome. My husband and I had our 20th wedding anniversary, and Yolanda and Jason organized a special bottle of wine and a personalized written card for us! Every staff member gave exceptional service! Will definately stay there again! Ivan and MarinaGenuine Expedia guest review
"Brilliant hotel very impressed"
Really enjoyed our time at hotel. Staff could not do enough to assist and answer any questionsGenuine Expedia guest review
"Nice hotel but rooms need to be refurbished"
The hotel is 20 years old and although the lobby and common / public areas have been nicely renovated, my room on the 8th floor really looked beaten and old; not what you would have expected from a hotel of this category. Very disappointing. However, the staff were very friendly and the breakfast selection sumptuous. Location is very close to the train […] station and the Hong Kong border, but quite far from the industrial areas if you are there for business. Read moreGenuine Hotels.com guest review
Great stay for 2 nights on the Horizon Club floor. The room was spacious and comfortable, great view towards the busy terminal and border to HK. The staff was very friendly, everyone speaks english, I asked them to write the places I wanted to go so that the taxi drivers could drive me easily and it worked out perfectly! The spa is good but not high […] standard for "knowers" so don't expect amazing treatments (johnsons baby oil is what they use for massage), the gym could also be better. The horizon club was great, nice food, amazing views, and again the staff, they were amazing! Champs bar was a very good option as my fiancee was just tired of chinese food, nice american sports bar food, but massive portions. The margaritas and daiquiris were also great. The 360º bar on the other hand was a disappointment, amazing views yes, but dead in atmosphere and the cocktails served were a disgrace...! So much for the expected fun! Read moreGenuine Hotels.com guest review
"very dated hotel that needs upgrading"
Apart from the main lobby on the ground floor that's the Shangri-la standard - posh & grand, the room that i stayed, (if it's the general state of condition in my class) really needs upgrading. Though clean, the room furniture is dated, slightly worn out & the toilet is not as luxurious too. With about SGD$350/nite without breakfast, one can easily […] find similar 5 star for better facilities & environment. It's a disappointment!! Not worth it at all, Read moreGenuine Hotels.com guest review
"Business visit to Shenzhen"
Just excellent, nothing else to sayGenuine Hotels.com guest review
Hotel is overcharging everything. Had coffee in the morning at the lobby bar and can't believe there was a minimum charge per person. And the waitress was constantly chasing us to order afraid of we were not ordering anything. Aging rooms need refurnishing immediately.Genuine Hotels.com guest review
"Great service, good location."
Good size rooms. Nice amenities. Club breakfast a bit lacking but staff helpful. Overall a pleasant stay.Genuine Hotels.com guest review
The staff were lovely and always ready to help organise a car, MTR questions, translate on the phone for me etc. The Horizon Club happy hour was a fantastic way to end a day.Genuine Expedia guest review
"Close to shopping needs"
Wonderful, short, sweet, focussed.Genuine Hotels.com guest review
"Simply the best"
The best service and location in Shenzhen. This hotel is across from Lo Wu commercial center and the area has really improved the last few years. Service fo the staff and the cleanliness of the room are among the best I have seen across the globe. Staff are very helpful and attentive to all needs. I always stay at the Shangri La in Shenzhen because […] it is the very best of the best in Shenzen. Read moreGenuine Expedia guest review
The hotel is central to the main shopping area just outside the train station door. The hotel is beautiful, and offers many differnt services the guests, the rooms are lovely and big. Clean, modern and quite. Directly across the road for the market. I have stayed there many times, and become a member of the chain, it is a great place to stay in She […] nzehen Read moreGenuine Expedia guest review
"Good location but rooms are old"
Given its so called 5 star rating and price tag, they really need to refurbish their room furniture and fixtures as they are old, carpet as well; but location is good. I think can find better local hotels near by with cheaper rates.Genuine Hotels.com guest review
"Great service, spacious room."
Very nice room, lots of space, staff were very friendly and helpful.Genuine Hotels.com guest review
"Not what I expect from Shangri-La"
The first time I stayed at this hotel was last December and I had a standard room which I was disappointed with. So this time I decided to opt for a Deluxe room thinking it would be more in keeping with what I have come to expect from the Shangri-La chain... I was mistaken! The "Deluxe" room was small, dated, tired and had an unfresh feeling. It wasn't […] dirty but most likely because it was old it felt a little unfresh. The "over the bath" shower was a joke. If I said the water trickled out I would be being unkind but it really didn't have any force or power and the shower curtain kept chasing me around the bath clinging to me at every opportunity - YUK! There was an unsightly large section of wallpaper hanging from the wall outside the guest room next to mine - this was rectified before the end of my stay but nevertheless it was like this for well over 24 hours - I did take a photo, so I have evidence! Hotel facilities were good, lobby lounge etc was clean, the food and drink were good. Public areas are seemingly cherished far more than the guest rooms. Read moreGenuine Expedia guest review
非常满意Genuine Hotels.com guest review
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