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Shangri-la Hotel, Shenzhen - Shenzhen 22.53603, 114.11262
East Side Railway Station, Shenzhen, 518001 China
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Guest review summary
- 4.4 Average rating: All Trip Types
- 86% Recommended
- 7 Reviews
- 4.4 Hotel Service
- 4.1 Room Comfort
- 4.6 Hotel Condition
- 4.4 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (7) | 4.4 |
| Business | (4) | 4.5 |
| Romance | (0) | 0 |
| Family | (1) | 4.0 |
| With Friends | (0) | 0 |
| All Others | (2) | 4.5 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (surcharge)
- Arcade/game room
- Babysitting or child care
- Beauty services
- Breakfast available (surcharge)
- Cell phone/mobile rental
- Coffee in lobby
- Complimentary newspapers in lobby
- Concierge services
- Currency exchange
- Doorman/doorwoman
- Express check-out
- Fitness facilities
- Health club
- Laundry facilities
- Limo or Town Car service available
- Multilingual staff
- Porter/bellhop
- Room service
- Room service (limited hours)
- Safe-deposit box - front desk
- Security guard
- Self parking
- Shoe shine
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Business services
- Computer rental
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- On-site car rental
- Photocopy machines
- Secretarial services
- Translation services
Accessibility Features**
- Accessible path of travel
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Rooms (all rooms include)
- Air conditioning
- Alarm clock
- Bathrobes
- Cable/satellite television channels
- Coffee/tea maker
- Complimentary bottled water
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Direct-dial phone
- Extra towels/bedding
- Hair dryer
- High-speed Internet access
- Housekeeping
- In-room safe
- Iron/ironing board (on request)
- Minibar
- Non-smoking only
- Phone
- Private bathroom
- Refrigerator
- Rollaway beds
- Satellite television service
- Smoking permitted
- Television
- Turndown service
- Voice mail
- Wake-up calls
General
- Air-conditioned public areas;
- Bar/lounge;
- Coffee shop or café;
- Elevator/lift;
- Fax machine;
- Gift shops or newsstand;
- Number of floors: 31;
- Number of rooms: 522;
- Poolside bar;
- Pool table;
- Restaurant(s) in hotel;
- Shopping on site;
- Suitable for children;
- Swimming pool - children's;
- Wired (high-speed) Internet access - complimentary
| Check-in time is | 2 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
There are no room charges for children 11 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
Dining
Coffee Garden - International and Asian cuisine. Open for breakfast, lunch, and dinner.
Shang Palace - Cantonese cuisine. Open for breakfast, lunch, and dinner.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Swimming
Guestrooms Guestrooms
Deluxe Room - Double
One king bed or two twin beds with down comforters. 30 square metres (322 square feet). Station or pool view. Located on floors 6–23. Desk. High-speed Internet access. Cable/satellite TV. IDD phone with voice mail. Coffee/tea maker, refrigerator, minibar, and complimentary bottled water. Hair dryer and bathrobes in private bathroom. In-room safe. Turndown service. Iron/ironing board on request.
All rooms include All rooms include- Air conditioning
- Alarm clock
- Bathrobes
- Cable/satellite television channels
- Coffee/tea maker
- Complimentary bottled water
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Direct-dial phone
- Extra towels/bedding
- Hair dryer
- High-speed Internet access
- Housekeeping
- In-room safe
- Iron/ironing board (on request)
- Minibar
- Non-smoking only
- Phone
- Private bathroom
- Refrigerator
- Rollaway beds
- Satellite television service
- Smoking permitted
- Television
- Turndown service
- Voice mail
- Wake-up calls
Deluxe Room - Single
One king bed or two twin beds with down comforters. 30 square metres (322 square feet). Station or pool view. Located on floors 6–23. Desk. High-speed Internet access. Cable/satellite TV. IDD phone with voice mail. Coffee/tea maker, refrigerator, minibar, and complimentary bottled water. Hair dryer and bathrobes in private bathroom. In-room safe. Turndown service. Iron/ironing board on request.
All rooms include Accessibility featuresExecutive Suite King
One king bed. City view. Separate living/dining areas. Air conditioning. Desk. Cable/satellite TV. DVD player. Direct-dial phone with voicemail. . High-speed Internet access. Fax machine. Printer. Copy machine. Minibar. Coffee/tea maker. Complimentary designer toiletries. Hair dryer. Iron/Ironing board.
All rooms include Accessibility featuresHorizon Club - Double
One king bed. Located on floors 24-28. Air conditioning. Desk. Cable/satellite TV. DVD player. Direct-dial phone with voicemail. . High-speed Internet access. Minibar. Coffee/tea maker. Complimentary designer toiletries. Hair dryer. Iron/Ironing board.
Rate includes private check-in and check-out at the Horizon Club Lounge, late check-out until 6 PM, use of the Horizon Club Lounge during daytime hours, buffet breakfast, evening cocktails and hors d’oeuvres, suite pressing upon arrival, daily international newspaper, in-room DVD player, concierge service, coffee/juice/soft drinks throughout the day.
All rooms include Accessibility featuresHorizon Club - Single
One king bed. Located on floors 24-28. Air conditioning. Desk. Cable/satellite TV. DVD player. Direct-dial phone with voicemail. . High-speed Internet access. Minibar. Coffee/tea maker. Complimentary designer toiletries. Hair dryer. Iron/Ironing board.
Rate includes private check-in and check-out at the Horizon Club Lounge, late check-out until 6 PM, use of the Horizon Club Lounge during daytime hours, buffet breakfast, evening cocktails and hors d’oeuvres, suite pressing upon arrival, daily international newspaper, in-room DVD player, concierge service, coffee/juice/soft drinks throughout the day.
All rooms include Accessibility featuresSuperior Room - Double
One king bed or two twin beds with down comforters. 30 square metres (322 square feet). City view. Located on floors 6–23. Desk. High-speed Internet access. Cable/satellite TV. IDD phone with voice mail. Coffee/tea maker, refrigerator, minibar, and complimentary bottled water. Hair dryer and bathrobes in private bathroom. In-room safe. Turndown service. Iron/ironing board on request.
All rooms include Accessibility featuresSuperior Room - Single
One king or two twin bed with down comforters. 30 square metres (322 square feet). City view. Located on floors 6–23. Desk. High-speed Internet access. Cable/satellite TV. IDD phone with voice mail. Coffee/tea maker, refrigerator, minibar, and complimentary bottled water. Hair dryer and bathrobes in private bathroom. In-room safe. Turndown service. Iron/ironing board on request.
All rooms include Accessibility featuresTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
Less than 0.5 mile
- Luohu - Downtown Shenzhen - 800 yards
0.5 - 1.0 mi
- International Foreign Trade Center - 900 yards
- Shun Hing Square - 1400 yards
1.0 - 3.0 mi
- Shenzhen Museum - 1.2 miles
- Lizhi Park - 1.3 miles
3.0+ mi
- City Centre Futian - 3.9 miles
- Minsk World - 8.0 miles
- Splendid China - 8.3 miles
- Hong Kong Wetland Park - 8.4 miles
- Happy Valley - 8.8 miles
- Hong Kong Intl. Airport (HKG) - 19 miles
- Shenzhen Intl. Airport (SZX) - 20 miles
- Macau Intl. Airport (MFM) - 43 miles
- Huizhou Airport (HUZ) - 47 miles
Reviews
Filter by:
-
All (7)
- Recommended (6)
- Not recommended (1)
"Too far from everywhere"
Reviewed by M of USA on Oct 1, 2009
The hotel lobby looks grandeous but not the room. It is very small, it does not have area for the coffee maker and it does not have outlet for hairdryer at the bathroom, hence I had to do all my activities for making coffee and hair drying at the desk area together with internet surfing. No room service and hotel service booklet placed in the room, I had to request one. However, the food for the room service is tasty. The location of the hotel is so far away from everywhere, particularly from the airport. It is very costly to ride taxi in Shen Zhen, the disappointment also came with knowing (after I arrived at the hotel) that actually Shangrila provide airport transfer shuttle, but it was never mentioned at the hotel.com detail. There are no tourist attraction flyers or place of interest flyers located in the lobby, when I talked to the concierge staff, who only spoke a little bit of English, he said I had to tell him what I wanted to see for him to search for me from his computer. Oh well... if I am a tourist for the first time in Shen Zhen how would I know where I would like to go or to see??? If there are flyers placed at the lobby like any other hotel, wouldn't it be easier for us, first time tourist in Shen Zhen, to know where to go and what to see?
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 3.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by a Hotels.com guest on Sep 17, 2009
Very friendly and helpful staff
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"convenient"
Reviewed by a Hotels.com guest on Sep 13, 2009
good hotel, convenient after crossing the border from Hong Kong into Shenzhen, China. Area is a bit rough but really convenient for business travel.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 7, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Veli of Apex on Sep 6, 2009
Great value for money with their promotion they were running. I got an upgrade on a price of one breakfast. Upgrade gave me access to executive lounge with complimentary everything for two including happy hour & breakfast. Very safe and convenient when going from Hong Kong to mainland China.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Class A hotel"
Reviewed by Dennis of Vicksburg on Apr 21, 2009
I have stayed at the Shangri-La Shenzhen a number of times over the years and service and accommodations have always been outstanding. If staying be careful of the neighborhood. Turning right out of the property can get you hustled by many street vendors. Turn left going toward LoWu commercial center and you should have no issues.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"HOTEL TRES CONVIVIAL"
Reviewed by J of SEPTEME on Jan 16, 2009
CONVIVIALITE, SERVICE? FACILITE D'ACCES DEPUIS HONG KONG
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews