All hotels in Shenzhen, China
1 room, 2 adults
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Jianshe Road, Luohu DistrictShenzhenGuangdong518001China, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 302 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Bar and Beverages
    Bar is awesome
  • Breakfast
    Tasty breakfast
  • Comfort
    Uncomfortable
  • Vibe
    Poor vibe
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5.0 / 5Outstanding
I think they had wired Internet. Location to Lowu is the best and it's straight ahead. No need to take any taxis and many people will try to ask you to ride with them. Expect that if you have big bags coming from Lowu station, there will be stairs that you have to climb up to get to hotel.
Genuine Hotels.com guest review
3 night romance trip Mar 7, 2016
A Traveler
US
1.0 / 5Poor
Suck....hotels.com sucked
Genuine Hotels.com guest review
4 night trip Jan 30, 2016
steve
US
4.0 / 5Excellent
"president of company"
nice stay
Genuine Hotels.com guest review
3 night family trip Dec 9, 2015
jun
US
4.0 / 5Excellent
"Short stay"
Short stay for Business meeting. The Pub was service was a pleasant experience. Food was good.
Genuine Hotels.com guest review
1 night business trip Dec 6, 2015
A Traveler
US
3.0 / 5Good
old interiors . small rooms and bathroom not what i expected from shangri la. despite travel reports
Genuine Expedia guest review
Other trip Nov 26, 2015
J Neumann
US
5.0 / 5Outstanding
"Always very nice stay at the Shangri-La"
I always enjoy my stay at this hotel. The staff is courteous, friendly and professional. Very convenient to the train station to Hong Kong
Genuine Hotels.com guest review
2 night business trip Oct 27, 2015
stephen
US
4.0 / 5Excellent
"close to border and easy access to rail to Hong Ko"
Hotel is dated. needs upgrade. Food is very expensive.
Genuine Expedia guest review
Other trip Jul 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Overall a great hotel to stay in."
Extremely friendly, very helpful staff, great location, very clean room. Food was lacking variety and short on taste.
Genuine Hotels.com guest review
3 night business trip Jul 9, 2015
Vijay kumar
US
5.0 / 5Outstanding
"Peace near the station"
Outstanding. Beautiful, well appointed rooms. Very convenient. Loved the 360 Lounge.
Genuine Hotels.com guest review
2 night business trip Jun 4, 2015
John
US
4.0 / 5Excellent
"Bed sheet was dirty."
Lobby and restaurant are nice. Food was great. But the room was disappointed.
Genuine Expedia guest review
Other trip May 23, 2015
jenny
US
5.0 / 5Outstanding
"Great hotel and value in China"
Wonderful place to stay and very affordable. I was constantly on the move and working 12+ hour days so it was nice to have somewhere clean, well air conditioned and comfortable to return to every night.
Genuine Expedia guest review
Other trip May 9, 2015
A Traveler
US
1.0 / 5Poor
"Shangri la what a joke"
Should never be called the Shangri la I really not quite sure how they allow that name to hang over the door Quite simply shocking , this hotel has needed a complete refurbishment for the last 10 yrs
Genuine Hotels.com guest review
1 night business trip Apr 27, 2015
A Traveler
US
4.0 / 5Excellent
"Bathroom"
It's very good western style hotel. But, I have one opinion in bathroom. Bathroom is clean and good, and if I could have used a washlet function on the toilet, I'd like to give the max point.
Genuine Hotels.com guest review
2 night romance trip Feb 5, 2015
Kazuyuki
US
5.0 / 5Outstanding
"Just Plain Wonderful"
There was nothing less than Five Star service or accommodations. Very enjoyable and fairly priced.
Genuine Expedia guest review
Other trip Mar 21, 2015
Tom
US
4.0 / 5Excellent
"close to the railway and to the boarder"
nice hotel...room too small...beautiful view of harbour
Genuine Expedia guest review
Other trip Feb 25, 2015
sam
US
4.0 / 5Excellent
"good value"
Good value. Hotel is a bit dated but location close to the gate make it a good choice.
Genuine Hotels.com guest review
2 night business trip Feb 12, 2015
A Traveler
US
3.0 / 5Good
"Disappointed..."
One of the worst Shangri La I've stayed... The room was very old and needs renovation badly. I would compare to a 3-3.5 star rooms. Very few staff spoke English and had difficult time communicating.
Genuine Hotels.com guest review
2 night business trip Jan 16, 2015
James
US
5.0 / 5Outstanding
"Couldn't be happier"
I could not have been any more pleased with my stay at the hotel. The Shenzhen Metro access is directly in front of the main entrance, only 30 meters away. Access to the Hong Kong Metro is only about 500 meters, so you could not beat the location. The hotel staff are extremely accommodating. Shenzhen is a very clean and modern city as compared to many parts of Hong Kong, although Hong Kong is also a great place to visit, and has a very unique charm. Hong Kong reminds me a lot of San Francisco because it is hilly, and also has electric streetcars, but they are double decker streetcars. Sitting in the top of a double decker streetcar, one can get a panoramic view whilst traversing the city.
Genuine Expedia guest review
Other trip Jan 3, 2015
Bobby
US
1.0 / 5Poor
"Worst Stay!"
It needs renovating. All around worst hotel stay ever! Out dated Lobby. Cramped rooms for the price of ~$200/n Worst Shower Area. Smallest Tub Could not place my 2 feet side by side. I wear size 43Regulars. No outlets for hair dryer in Bathroom. Mildewed shower curtain. Uncomfortable bed.
Genuine Expedia guest review
Other trip Dec 9, 2014
Jaz
US
4.0 / 5Excellent
"Service maximus"
Travel into the area often on business and the service from this hotel is exceptional
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
steve
US
2.0 / 5Fair
"Overpriced Low Luxury Hotel"
The room was much smaller then similarly priced or even much cheaper hotels. The room was very out dated. Visible cups stains everywhere. I had a deluxe room and did not feel deluxe at all. In addition, bed felt like a soft brick. I do not recommend.
Genuine Expedia guest review
Other trip Dec 4, 2014
Erick
US
3.0 / 5Good
"in need of entire renovation except restaurants"
Staff is always friendly and helpful.....long lines at check-in, only two receptionists. Stayed at this hotel about 12 nights per year for 15 years. Been thru a complete renovation about 12 years ago....time for another.....except restaurants, which have recently been updated. Still a convenient location for me at reasonable prices......but certainly not 5 stars. A real 5 star hotel is one mile away.....Grand Hyatt....wow!!
Genuine Expedia guest review
Other trip Nov 25, 2014
Richard
US
3.0 / 5Good
"Shame for a Shangri-La hotel"
I just want to say that I have stayed a couple of times and is still the same, Old, take care with a Minimum, while all Shenzhen and Guangzhou is Making new and great hotels, Shame on the Hotel Chaine. This is a 3 star hotel compare with many of the área. Compare with the one in Guangzhou is pittyfull.
Genuine Expedia guest review
Other trip Nov 17, 2014
dr Jorge
US
5.0 / 5Outstanding
"1st visit to China"
Great hotel, great staff, great food, great location
Genuine Hotels.com guest review
4 night family trip Oct 6, 2014
A Traveler
US
3.0 / 5Good
"The rooms are old"
The hotel is getting old. The rooms are really old. The hotel rooms definitely need an urgent renovation. Room cleaning should be better. The restaurant is great. Great location right next to the Lohu train station.
Genuine Hotels.com guest review
1 night business trip Oct 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel"
Excellent service all the staff are very professional the rooms are very clean
Genuine Expedia guest review
Other trip Oct 26, 2014
moe
US
4.0 / 5Excellent
"Good for business travelers"
I paid for a room upgrade and the room was pretty small so I wonder what a regular room is like. Anyway, I had a very pleasant frictionless stay. Staff was very helpful when I need to go somewhere in town and didn't know how to get there.
Genuine Expedia guest review
Other trip Sep 29, 2014
Check Writer
US
4.0 / 5Excellent
"Great stop at the train station"
It's a great hotel at the otherwise seedy train station. There is nothing of note around the place, but inside is 5 star service and the best room service we've had in Asia. Highly recommended hotel if you're stuck in this area.
Genuine Hotels.com guest review
1 night business trip Aug 6, 2014
Bdavlin
US
4.0 / 5Excellent
"An oasis"
This hotel provides quite an oasis in a busy neighborhood. Ironically, they do not provide any free seat facilities in their huge empty hobby.
Genuine Hotels.com guest review
4 night trip Aug 24, 2014
Sancisco
US
5.0 / 5Outstanding
Very pleasant stay; solicitous hotel staff, great pool.
Genuine Expedia guest review
Other trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
OK
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
Gary
US
4.0 / 5Excellent
"Centrally located closed to the border"
A nice hotel although room a bit dated. It is near Lowu border, shopping centres and railway station. Metro station is just a footstep away. Easy to move around and there is a mini bus station to travel to HK airport by land at the hotel east gate which is very helpful .
Genuine Expedia guest review
Other trip Jul 8, 2014
Lina Chandra
US
5.0 / 5Outstanding
"Near HK and Shenzhen Border China Silicone Valley"
Clean Room. Staff is knowledgeable among near by District that I need to conduct business. Spacious room, modern design very quite even near busy intersection. Food is great from Western to East Asia varieties.
Genuine Expedia guest review
Other trip Jun 18, 2014
Budiman
US
4.0 / 5Excellent
"Close to Luohu train station."
If you're arriving in Shenzhen at the Luohu train station, this hotel is a 5 minute walk from there. To be classified as a modern 5 star hotel, the rooms need to be upgraded. They are clean, but a little tired. The staff is friendly, the price was right and I would recommend it.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"close to shopping"
Great place to stay, although I was in Shenzhen for business this hotel was very close to the Luohu shopping area and it was safe and easy to go shopping at night. Also nice gym and pool area, nice rooms, good internet service. I will stay here again.
Genuine Hotels.com guest review
3 night business trip May 13, 2014
Shelly Stokes
US
4.0 / 5Excellent
"Nice hotel in lousy neighborhood"
It's a nice hotel but in my room, carpet and drapes had seen better days. Beautiful swimming pool, and the fitness facility was adequate. Food was delicious but not cheap. Had sports bar.
Genuine Expedia guest review
Other trip May 7, 2014
Joe
US
5.0 / 5Outstanding
"Love this Hotel"
Pay no attention to any of the other reviews posted here that does not praise this hotel to the max. I've been coming here for years and have never been disappointed at all. Nothing beats Shangri-La "Club Level" rooms and service. 5 star all the way!!
Genuine Hotels.com guest review
1 night trip Apr 30, 2014
Allan
US
5.0 / 5Outstanding
"Excellent hotel"
This is my second shangri-la hotel and it was great... So far so good with this hotel chain...
Genuine Expedia guest review
Other trip May 3, 2014
Jose
US
5.0 / 5Outstanding
"you are paying for its name"
The rooms are spacious but for the price charged you are paying for the name. Only stayed one night so was able to justify paying that price. But a one time thing for us.
Genuine Hotels.com guest review
1 night trip with friends Mar 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel but too far away of the center"
Loved the hotel, but it was too far away from the center. When you don't speak the language and just want to discover of you own the city, it's too far away from the real center. Everything inside the hotel incl. the staff absolutely fantastic!
Genuine Hotels.com guest review
2 night trip Mar 5, 2014
Monica
US
5.0 / 5Outstanding
"San Diego visits China shopping"
Great location for discount shopping at Luohu Commercial City. Also very close to Hong Kong Golf Club just across the border. Short 1 hour ride for $150 from HKG Airport. Excellent quality at low price for 5 star hotel. Good American food in hotel. We stayed here in 2012 and will come back again.
Genuine Hotels.com guest review
4 night trip Mar 1, 2014
G & K
US
5.0 / 5Outstanding
"Very friendly service"
Everything was great, staff is exceptional. The only problem I faced was with the shower head, which was not very functional, it was stuck on a flow type and not easy to change.
Genuine Hotels.com guest review
6 night business trip Jan 20, 2014
Sajid
US
3.0 / 5Good
"Efficient"
Business needs hits the buttons.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2014
A Traveler
US
1.0 / 5Poor
"Hotel is nice good location management steals"
I was charged $5131.00 for incidentals. I charge one limo service at $160.00, 2 packs of cookies from mini bar. 4 bottles of bourbon for gifts to my clients, one bottle of wine for guest, and one dinner in restaurant for three people. For this I was charged over $5,000.00 The hotel said they would send me an accounting of this i never received. i have requested three times now. what can i do it is out right stealing
Genuine Expedia guest review
Other trip Jan 7, 2014
Larry
US
4.0 / 5Excellent
"Nice older hotel in older part of town"
great hotel. room and bath tub is a bit small. other than that, it's great!! Not much nearby. Starbucks is 5 min walk away.
Genuine Expedia guest review
Other trip Nov 3, 2013
John
US
5.0 / 5Outstanding
"pleasant stay"
We enjoyed our staying in Shangri-La and the hotel staffs are very professional.
Genuine Hotels.com guest review
1 night trip Jul 25, 2013
frank
US
5.0 / 5Outstanding
"Very Nice and worth every penny"
From the moment of checking in till checking out you are indulged in grand quality. Great swimming pool, and fitness facility's. In room dining is as good as going to any of the restaurants in the hotel.
Genuine Expedia guest review
Other trip Jul 9, 2013
Mike
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"I found Shangri-La in Shenzhen"
I had a wonderful experience at the Shenzhen Shangri-la Hotel. From the greeting I received on arrival to the final friendly checkout I could not have been more pleased. The staff at all levels in this establishment are the most accommodating I have experienced in all of my travels any where in the world. The restaurant food is good but not great,however any shortcomings is more than compensated by fabulous service. The housekeeping staff were also great, any request I made was attended to very promptly and with a smile. This is obviously a very well managed establishment. This will be my first choice when staying in Shenzhen.
Genuine Hotels.com guest review
7 night business trip Feb 18, 2016
Gregory John
AU
2.0 / 5Fair
"Dont Stay there, meal and dining are OK."
Dont expect that Shangri-la hotel will have such a washroom !? Old, dark, small, uncomfortable....
Genuine Hotels.com guest review
1 night business trip Feb 13, 2016
Edward
AS
3.0 / 5Good
"Overall a satisfactory stay"
It is a Shangri-la after all. Staff was great and courteous. Buffett breakfast was acceptable. Rooms were well maintained but very aged. Would give a much better score if a major revamp is carried out.
Genuine Hotels.com guest review
1 night trip with friends Feb 6, 2016
Edgar
SG
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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