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""Reviewed by a Hotels.com guest on Jan 31, 2012
It was the Third Times i am staying in this Hotel. Service is good, staffs are friendly. Great Location. Only the Room and breakfast Area could Be nice if it is a Bit cleaner.
"Outstanding"Reviewed by a Hotels.com guest on Jan 29, 2012
My second stay at the panorama. Excellent location! Easy access to the mtr and within walking distance of the many places to shop and sightsee. The staff is very courteous and accommodating! The rooms are clean and well insulated. Would suggest this hotel to anyone
""Reviewed by a Hotels.com guest on Jan 24, 2012
Nice budget hotel. Excellent location for public transport .
"Lessons on how to treat a customer!!"Reviewed by a Hotels.com guest on Jan 23, 2012
I arrived as a single female to Hong Kong for Christmas and would recommend it to anyone. Straight into town on the very clean, efficient express train and a free shuttle to your Hotel. Perfect after a long flight and the staff of city Garden hotel couldn't have been nicer. As the customer, you are the most important.
Reviewed by a Hotels.com guest on Jan 18, 2012
This guest did not leave a comment.
Location.
Situated in the heart of Shenzhen, Shangri-la Hotel, Shenzhen is a business-friendly hotel close to Lo Wu Border Crossing, International Foreign Trade Center, and Shun Hing Square. Also nearby are Shenzhen Museum and Lizhi Park.
Hotel Features.
Shangri-la Hotel, Shenzhen has a health club, a steam room, a sauna, and a fitness facility. Complimentary wireless Internet access is available in public areas. This 5-star hotel features business amenities including a business center, a meeting/conference room, and limo/town car service. The hotel offers 3 restaurants along with a coffee shop/café, a poolside bar, and a bar/lounge. For a surcharge, guests have access to a roundtrip airport shuttle. Onsite parking is complimentary. The staff can arrange concierge services, tour/ticket assistance, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, a children's pool, and a coffee shop/café. The property has designated areas for smoking.
Guestrooms.
The 522 air-conditioned guestrooms at Shangri-la Hotel, Shenzhen include minibars and safes. Rooms have city, mountain, or pool views. Televisions are equipped with satellite channels and free movie channels. All accommodations provide desks and direct-dial phones with voice mail. Complimentary wireless and wired high-speed Internet access is provided. In-room refrigerators, coffee/tea makers, and complimentary bottled water are provided. Bathrooms offer shower/tub combinations with deep soaking bathtubs and handheld showerheads. Bathrooms also include phones, bathrobes, and hair dryers. Additional amenities include irons/ironing boards and complimentary toiletries. In addition, amenities available on request include a turndown service, in-room massages, and extra towels/bedding. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.
Shang Palace - This restaurant serves lunch and dinner.
Room service during limited hours is available.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club, a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Good location but rooms are old"
Given its so called 5 star rating and price tag, they really need to refurbish their room furniture and fixtures as they are old, carpet as well; but location is good. I think can find better local hotels near by with cheaper rates.
"Excellent Hotel"
The location and high quality service this hotel provides is why I stay here every time I come to China. I have stayed at other hotels near by and they just dont match up. This hotel offers a great variety of restaurants, and is very close to the boarder of Hong Kong for those traveling in and out of mainland.
This guest did not leave a comment.
"Great service, spacious room."
Very nice room, lots of space, staff were very friendly and helpful.
"Great location - Great hotel- Old rooms"
Good hotel. Rooms are very old, but bed is very comfortable. When coming via train, this is a great location and everyone knows where it is. If you want a hotel that is walking distance from train station, this is it. I stay their often. The rooms are older now, but property is nice.
This guest did not leave a comment.
This guest did not leave a comment.
"Shangri-la Hotel Shenzhen"
I was extremely satisfied with My recent stay at this hotel from the happy, attentive service from the staff to the comfort and cleanliness of our room, It is worth paying a little extra to have a horizon club room and being able to use the club lounge. The staff and amenities there were great especially the breakfast Also enjoyed Happy Hour in the […] evening.Good position for Business and also we were able to do some shopping next door the 5 floor shopping building Would higly recommend this hotel Read more
"very helpful staff, perfect position for shopping"
The hotel is perfect for shoppers, just a 2 min walk to 5 floors of shopping The staff were very friendly and helpfull. The food was good and the rooms very clean, overall a very nice place to stay. I would recommend this one for sure.
This guest did not leave a comment.
This guest did not leave a comment.
"Shangri-la Hotel, Shenzhen- close to Luohu Shops"
As this was purely a pampering and shopping trip i could have not asked for any more--hotel was conveniently located near Luohu Commercial Shopping Centre,Queen Spa(day spa) had free shuttle to and from hotel so pampering was catered for and the hotel service was outstanding by far (horizon club included food,drinks etc so no other expenses as it was […] all inclusive) Will be going back with group of girls in near future so definetly will be using Shangri La Hotel Shenzhen again! Read more
"Shenzen Hotel China"
Top location great hotel could not fault it. Staff at Horizion Club were great.
Very good hotel for Mainland China.
"Pleasant stay"
Great location. Rooms were clean and tidy. Excellent to see non smoking rooms. Very pleasant and helpful staff. Would stay there again.
"Beautiful hotel, only one negative thing"
Beautiful hotel, great restaurants and room service food was good as well. A gem in Shenzhen. Had a bonus choice booking that offered a free massage. Massage was good, but the staff would ask if "inappropriate" services were required during the massage which was very uncomfortable. Once you say no it's fine, but still uncomfortable. Would expect that […] from such a professional hotel otherwise Read more
Great Hotel !!
"Shangri-la Shenzhen - Fantastic Experience"
This was one of the nicest hotels I have stayed at with supurb service. On check-in we upgraded to the Executive Floor which was well worth the additional charge (which wasn't all that expensive). All the staff were fantastic to deal with and spoke excellent English - especially those in the Executive Lounge. I would recommended this hotel to anyone […] visiting Shehzhen, especially those shopping at the nearby Lo-Wo Commercial Centre. Read more
"Too far from everywhere"
The hotel lobby looks grandeous but not the room. It is very small, it does not have area for the coffee maker and it does not have outlet for hairdryer at the bathroom, hence I had to do all my activities for making coffee and hair drying at the desk area together with internet surfing. No room service and hotel service booklet placed in the room, […] I had to request one. However, the food for the room service is tasty. The location of the hotel is so far away from everywhere, particularly from the airport. It is very costly to ride taxi in Shen Zhen, the disappointment also came with knowing (after I arrived at the hotel) that actually Shangrila provide airport transfer shuttle, but it was never mentioned at the hotel.com detail. There are no tourist attraction flyers or place of interest flyers located in the lobby, when I talked to the concierge staff, who only spoke a little bit of English, he said I had to tell him what I wanted to see for him to search for me from his computer. Oh well... if I am a tourist for the first time in Shen Zhen how would I know where I would like to go or to see??? If there are flyers placed at the lobby like any other hotel, wouldn't it be easier for us, first time tourist in Shen Zhen, to know where to go and what to see? Read more
"Outstanding Hotel"
Very friendly and helpful staff
"convenient"
good hotel, convenient after crossing the border from Hong Kong into Shenzhen, China. Area is a bit rough but really convenient for business travel.
This guest did not leave a comment.
"Outstanding Hotel"
Great value for money with their promotion they were running. I got an upgrade on a price of one breakfast. Upgrade gave me access to executive lounge with complimentary everything for two including happy hour & breakfast. Very safe and convenient when going from Hong Kong to mainland China.
"Class A hotel"
I have stayed at the Shangri-La Shenzhen a number of times over the years and service and accommodations have always been outstanding. If staying be careful of the neighborhood. Turning right out of the property can get you hustled by many street vendors. Turn left going toward LoWu commercial center and you should have no issues.
"Bien situé"
Mauvaise insonorisation de chambres. Restaurant 360° correct mais prix injustifiés par rapport à qualité, surtout viande hors de prix pour qualité médiocre.
"em frente a estaçao de trem"
hoteis da rede shangrilá sao ótimos esse esta localizado em frente a estaçao de trem e ao famoso mercado de compras de Shenzhen o lou lou
"Shangri-la Hotel, Shenzhen"
Helt underbart! Trevlig & hjälpsam personal, ALLT var toppenbra!!
This guest did not leave a comment.
"konforlu"
otel konumu çok iyi yerde,rahat ,temiz ve güzel.
This guest did not leave a comment.
"深圳罗湖香格里拉酒店"
Everything is good and I'm very happy to staying in this hotel.
"A dos pasos de la estacion de tren de Lo Wu"
This guest did not leave a comment.
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