Travel into the area often on business and the service from this hotel is exceptionalGenuine Hotels.com guest review
"1st visit to China"
Great hotel, great staff, great food, great locationGenuine Hotels.com guest review
"The rooms are old"
The hotel is getting old. The rooms are really old. The hotel rooms definitely need an urgent renovation. Room cleaning should be better. The restaurant is great. Great location right next to the Lohu train station.Genuine Hotels.com guest review
"Great stop at the train station"
It's a great hotel at the otherwise seedy train station. There is nothing of note around the place, but inside is 5 star service and the best room service we've had in Asia. Highly recommended hotel if you're stuck in this area.Genuine Hotels.com guest review
This hotel provides quite an oasis in a busy neighborhood. Ironically, they do not provide any free seat facilities in their huge empty hobby.Genuine Hotels.com guest review
Very pleasant stay; solicitous hotel staff, great pool.Genuine Expedia guest review
OKGenuine Hotels.com guest review
"Centrally located closed to the border"
A nice hotel although room a bit dated. It is near Lowu border, shopping centres and railway station. Metro station is just a footstep away. Easy to move around and there is a mini bus station to travel to HK airport by land at the hotel east gate which is very helpful .Genuine Expedia guest review
"Near HK and Shenzhen Border China Silicone Valley"
Clean Room. Staff is knowledgeable among near by District that I need to conduct business. Spacious room, modern design very quite even near busy intersection. Food is great from Western to East Asia varieties.Genuine Expedia guest review
"Close to Luohu train station."
If you're arriving in Shenzhen at the Luohu train station, this hotel is a 5 minute walk from there. To be classified as a modern 5 star hotel, the rooms need to be upgraded. They are clean, but a little tired. The staff is friendly, the price was right and I would recommend it.Genuine Expedia guest review
"close to shopping"
Great place to stay, although I was in Shenzhen for business this hotel was very close to the Luohu shopping area and it was safe and easy to go shopping at night. Also nice gym and pool area, nice rooms, good internet service. I will stay here again.Genuine Hotels.com guest review
"Nice hotel in lousy neighborhood"
It's a nice hotel but in my room, carpet and drapes had seen better days. Beautiful swimming pool, and the fitness facility was adequate. Food was delicious but not cheap. Had sports bar.Genuine Expedia guest review
"Love this Hotel"
Pay no attention to any of the other reviews posted here that does not praise this hotel to the max. I've been coming here for years and have never been disappointed at all. Nothing beats Shangri-La "Club Level" rooms and service. 5 star all the way!!Genuine Hotels.com guest review
This is my second shangri-la hotel and it was great... So far so good with this hotel chain...Genuine Expedia guest review
"you are paying for its name"
The rooms are spacious but for the price charged you are paying for the name. Only stayed one night so was able to justify paying that price. But a one time thing for us.Genuine Hotels.com guest review
"Good hotel but too far away of the center"
Loved the hotel, but it was too far away from the center. When you don't speak the language and just want to discover of you own the city, it's too far away from the real center. Everything inside the hotel incl. the staff absolutely fantastic!Genuine Hotels.com guest review
"San Diego visits China shopping"
Great location for discount shopping at Luohu Commercial City. Also very close to Hong Kong Golf Club just across the border. Short 1 hour ride for $150 from HKG Airport. Excellent quality at low price for 5 star hotel. Good American food in hotel. We stayed here in 2012 and will come back again.Genuine Hotels.com guest review
"Very friendly service"
Everything was great, staff is exceptional. The only problem I faced was with the shower head, which was not very functional, it was stuck on a flow type and not easy to change.Genuine Hotels.com guest review
Business needs hits the buttons.Genuine Hotels.com guest review
"Hotel is nice good location management steals"
I was charged $5131.00 for incidentals. I charge one limo service at $160.00, 2 packs of cookies from mini bar. 4 bottles of bourbon for gifts to my clients, one bottle of wine for guest, and one dinner in restaurant for three people. For this I was charged over $5,000.00 The hotel said they would send me an accounting of this i never received. i have […] requested three times now. what can i do it is out right stealing Read moreGenuine Expedia guest review
"Nice older hotel in older part of town"
great hotel. room and bath tub is a bit small. other than that, it's great!! Not much nearby. Starbucks is 5 min walk away.Genuine Expedia guest review
We enjoyed our staying in Shangri-La and the hotel staffs are very professional.Genuine Hotels.com guest review
"Very Nice and worth every penny"
From the moment of checking in till checking out you are indulged in grand quality. Great swimming pool, and fitness facility's. In room dining is as good as going to any of the restaurants in the hotel.Genuine Expedia guest review
"A "Fading Lady"; However the Staff Makes It Shine"
I travel roughly 275 days a year, primarily to Asia and have a number of "stays" at Shangri-La's in China and Taipei. Sans the lobby, which maintains the elegance of the chain, the rooms and common areas, while comfortable, are showing their age. Why I keep coming back is the incredibly friendly staff. Having recently had an obvious medical procedure, […] they ensured my room was stocked with ice, without me asking, 24x7. My only real complaint this trip, was that because of a convention at the hotel, they closed a number of restaurants. Because I was conducting interviews and meeting with clients, I was "forced" to move off-property Read moreGenuine Expedia guest review
"functional chosen for location"
a little sprucing up of the rooms would go a long way for the price you payGenuine Hotels.com guest review
"Nice Older Hotel"
The service is top notch. The only issue is that the hotel is a bit older compared to others in the area. The location worked for me due to my schedule but other told me there are nicer places to stay within the true city center.Genuine Hotels.com guest review
"Best of Shen-Zhen"
Attentive & Friendly. Everything you need is inside or within 5 walking minutes of the hotel.Genuine Expedia guest review
"Close to great bargain shopping"
Area looks sketchy to Americans but it was extremely safe. We walked around at night and there was nothing to fear. You can walk to the Lo Hu commercial center where you could spend about two weeks and half your net worth on great, low cost products ranging from jewelry, purses, mens/womens clothing, hair care, massage, watches, electronics, AND vegetables. […] Also very convenient to the Hong Kong Golf Club for enjoying the HK Open Golf tournament, although the border can be a mild waste of time. Great bar on 2nd floor with excellent Philipino singers. Good health club / massage for about $40 per hour VS 3-4 times that much in good hotels in US. Staff very helpful. Cabs VERY cheap and dependable. Read moreGenuine Hotels.com guest review
"niece hotel in a convinient place"
Hotel and facilities are oustanding.jusr the housekeeping use to knock the door, even if the DND light is on red. That's very disturbing.Genuine Expedia guest review
"Hardware 5 software 3"
Had issues with English. Hardly anyone in the hotel spoke good english. Lounge service was very very slow and had to get up and go to the service staff to get service. Had a couple times staff rang the doorbell 6 times in 3 minutes and two attempts to enter the room when I was otherwise occupied in the room. Waited an hour for a limo to Hong Kong and […] it never showed ended up taking the train with a lot of luggage. Overall the quality of the hardware is a 5 - Excellent. The Quality of the software a 3 - needs a lot of improvement and management should be working with their lower level staff to improve. Read moreGenuine Expedia guest review
"Your business Hotel's choice !"
excellent location and people, however they can be a bit cheaper in the VIP floors comparing to Shanghai or other Hotels, the rest is quite good.Genuine Hotels.com guest review
""Not the best Shangri-la for a 1st impression ""
My room was nice but the hotel condition is very old. When you have been to other Shangri La's and you stay at this one, you will be disappointed. If this is your 1st one, its not bad but not the best 1st impression of my favorite hotel chain.Genuine Expedia guest review
"Not flexible if your travel times/dates change"
We were unable to make it to the hotel due to a Visa complication. We called the hotel and our booking agent to make sure they knew we would not be able to make our intended arrival. We came the next day after calling both the agent and the hotel who both were happy to refund our one night's stay. Upon arrival we were told that we were a "no show" and […] we would be charged for the night we were unable to stay. I would expect better service out of this hotel and more flexibility with business traveler's schedules. Read moreGenuine Expedia guest review
"Not a five stars, more like a two stars"
Doesn't feel like a four or five stars hotel. Staff doesn't speek any English at all, and not very accommodating. Hotel is old, the Reims are plain. Just a big shiny lobby and that's about it.Genuine Hotels.com guest review
"Do NOT stay here under any circumstance!"
Worst hotel experience I have ever had in my life. This hotel is dated, and certainly not up to Shangri-La standards. It's more like a Holiday Inn. The staff is absolutely incompetent, messing up my business arrangements royally, refusing to let me sit in the lobby to wait for my taxi unless I paid for a drink (why would I when I could go to the Club […] Lounge and drink for "free"??) and randomly sending a tray of bananas to my room late at night when I was in bed. The hotel experience was horrible and the manager was useless, the check in took ages because their computer system was terrible. From someone who travels extensively for work and stays in many hotels, trust me, do not stay in this hotel, ever. In fact, I have never given a hotel review this poor. And this is supposed to be the Shangri-La?!?! Read moreGenuine Hotels.com guest review
"Great location, great service."
We have stayed here 3 times and as always the service and friendliness of staff is excellent. Rooms are a good size and have great facilities. Decor is looking a bit tired and pillows are too soft but overall a great place to stay. Location is good for shopping and transport.Genuine Hotels.com guest review
"Great hotel with a lot of improvement made"
Very pleased! Great upgrade, receptionist very helpful extended with 1/2 day as flight was at 11.55pm!Genuine Hotels.com guest review
Excellent hotel, great staff.Genuine Hotels.com guest review
"Great location, rooms a little tired"
Location is perfect for business in Shenzhen, close to rail station, metro, taxis etc. The surrounding area is great, lots of shops, cafes and places to eat. Rooms in the hotel are a little hotel, I guess it reflects the age of the hotel. Generally clean. service is goodGenuine Hotels.com guest review
"Very nice stay"
Nice hotel in a very interesting city.Genuine Hotels.com guest review
Fabulous hotel. Club floor service is fantastic, however the rooms could do with a revamp and some more comfortable beds. Will stay again.Genuine Hotels.com guest review
It's location location location, nice and clean.Genuine Hotels.com guest review
"Close train and shopping malls"
Stay was great, but missed all the add on packages I accepted from the front desk as I was too busy with supplier meetings. Remember to demand that the massage service be made a daily option and not a one time service per stay while the package is paid daily!!Genuine Hotels.com guest review
Great hotel. Swimming pool was a great relief as it was very hot. Upgraded to horizon club with all the benefits.Genuine Expedia guest review
Very convenient if your are coming to Shenzhen from Hong Kong. Just walking distance from the Luohu custom.Genuine Expedia guest review
"Very comfortable hotel"
I stayed for a couple of days and nights. It is a most luxurious hotel with very attentive staff. In fact, the staff could not have been more helpful. Definitely one of the best hotels in China!Genuine Hotels.com guest review
"good hotel beside shopping center"
good experience,hotel should consider changing carpets and some remodelling is requiredGenuine Expedia guest review
EXCELLENT STAFF VERY HEPFUL AND COURTEOUS ANY HOUR OF DAY OR NIGHTGenuine Hotels.com guest review
"OK not great"
The interior of the hotel is a bit outdated and you don't feel like staying at Shangri-la.Genuine Expedia guest review
"Nice Hotel, Excellent Staff!!"
Besides the lifts and the sound they make every thing else was excellent. A special mention for the friendly staff who is always willing to accommodate you and make you feel at home. Would definitely want to go back!!Genuine Expedia guest review
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