"You're paying for the location only"
As with most hotels, the staff could not do more to make your stay memorable (but then they are all working for tips ;-), however, rooms dated, my toilet was on continual flush when not in use (just what you need at 3am) but didn't flush when you really needed it. Room service menu had limited choice, overpriced average quality, and strangely for the […] USA,small portions. Poor atention to detail, order coffee and a glass of milk for breakfast. No milk jug for coffee, i expect i was supposed to use some of the milk from my glass. Toast but no butter, that sort of thing. Bieng close to city centre is great but can't make up its mind as to wether its a ciry centre crash pad, or a quality hotel and fall beween these two stools. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown John, We are very sorry that you did not enjoy your stay with us. We apologize for the running toilet and any shortfalls of our room service. At the time of your stay, we were in the process of opening a new restaurant and so our room service was very limited. We are happy to hear that you were pleased with our staff and location, however. We hope that you will visit us again, now that our new restaurant, chavez, is open, and give us the opportunity to leave you with a better opinion of our hotel. Radisson Austin Downtown
"It IS all about LOCATION"
Drove over from Houston to attend a wedding. Once inside, I expected something nice for my money. The lobby is lovely. Restaurant is under construction although there IS a limited room service menu. From the moment we arrived, there was one issue after another. I had reserved a room with 2 beds - very important since our 2 daughters were with us - and […] they are older teens. Was told that they don't guarantee my room choice from a 3rd party vendor! Gave us a king with a pull out sofa bed- the most horrible sofa bed ever! We put the mattress on the floor. It was very thin, not much more than a sleeping bag and my two adult-sized teens had to share. Had enough pillows for them but only ONE thin blanket and housekeeping couldn't find any more. The Radisson had NO extra blankets. The walls are thin and we were next to a room of teenage volleyball players -many tournaments in downtown Austin. These girls had friends in and out all night long, ran up and down the hall screaming. Management assured us that they were SURE the girls would go to bed soon as they had to play in the morning. They didn't. We watched TV to waited them out. Well after midnight, they did go to sleep for a bit and we retired to floor and bed. At about 2am, they were at it again. The king sized bed was fine - it is a sleep number bed. We slept fine when our neighbors slept. Bathroom lock was broken out. There are many great hotels in Austin. The room was no better than some lower priced competitors. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Thank you for providing feedback about your stay. We strive to provide our guests with genuine Texas hospitality and a great experience and it sounds like we fell short on your stay. We're sorry about the confusion regarding the room reservation, we attempt to fulfill each of our guest's request to the best of our ability. We apologize also for the lack of extra blankets and for your noisy neighbors. If you would like to discuss the issues you experienced during your stay, we would love the opportunity to try to make it right! Please do not hesitate to contact hotel management. Sincerely, Radisson Austin Downtown
Even though they where under construction, I really enjoyed my stay there the room was spacious and the service was great.Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Melissa, Thank you so much for taking the time to write a review. We're so happy that you enjoyed your stay. Thank you for overlooking the construction. We invite you to follow us on Facebook and Twitter for exciting updates about the hotel as well as info about Austin events and activities! We'd love to have you visit us again! Radisson Austin Downtown
"dated and outdated"
No restaraunt and the hotel is very old and dated. I cannot believe this hotel fits the Radisson Model... It should be more like Tom Burdett's motel sixGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Thank you for taking the time to share your experience. We're so sorry that it wasn't a better one. Our new restaurant will open later this month. It will feature Southwestern inspired cuisine be local chef Shawn Cirkiel. Within the next year, several other aspects of our property, including our suites, will be updated as well. We hope that you will visit us again in the future so that we may leave you with a better impression. Sincerely, Radisson Austin Downtown
"close to all must-see sights"
overall acceptable, though the room condition fail in comparison to my previous Radisson Blu Hotel experience in Cebu, which is more well maintained and luxurious in furnishing. Room service was prompt, though most of the chamber maids that came to service our rooms don't seem to speak much English.Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Hi Faith, Thank you for your review! We're happy to hear that you enjoyed your stay though we hope that next time we can exceed your expectations! Radisson Austin Downtown
great but most expensive I have ever seen for Austin 400 per night not even in New York Times Square. It is way too expensive.Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Jerry, We are so happy to hear that you enjoyed your stay with us! We strive to ensure that every guest has a great experience. We apologize that you did not feel that our prices were competitive.
"Wait till this hotel gets renovated"
The location was amazing. But Austin was chilly that day and night and my hotel room's heater didn't work. FREEZING!!! Overall the service was just okay. It honestly felt like a lot of young people were staffing the key positions and weren't 100% in control. However, the concierge made an awesome recommendation for a local eatery that I went back to […] several times. The hotel is getting renovated soon and it looks like it will up their game. In the meantime, avoid this place. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown We appreciate your feedback and apologize for the negative aspects of your stay. We especially apologize for the malfunction of your heater! We hope that you will give us another chance and visit again. Our concierge staff IS great and we think that you will enjoy our updated suites, new restaurant and gift shop, and renovated meeting spaces. Radisson Austin Downtown
"Great Location - Needs better Management"
Three night stay. The location was great. Room was big and well appointed. Constant negatives kept popping up throughout my stay. Without the following items, I would have given it an overall rating of 4. With them my experience was a 2. Restaurant was closed for remodeling ; pool was closed on the weekend; First morning as I was showering, I noticed […] a large wad of long hair on the shower wall which made the rest of my shower not so pleasant; Other parts of the bathroom were poorly cleaned; the second day they didn't come to make-up the room until after 3:30pm. Cable TV went out Friday night and was not corrected until late Saturday afternoon (reportedly it goes out when it rains); at checkout, they had a problem printing my receipt and the staff commented how old and problematic the printers are (if you business relies on printers, then buy a couple.) I expect more from stay costing over two hundred dollars, and many of these are east management fixes... Read moreGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Bill, Thank you for taking the time to share your feedback with us. We are dedicated to providing a wonderful experience for our guests, and it sounds like we did not achieve this during your visit. We want to let you know that we are listening and are taking the necessary steps to prevent a similar experience from happening again. We are happy to share that our new restaurant will be opening in January. It will feature Southwestern-inspired cuisine by local chef Shawn Cirkiel. Radisson Austin Downtown
The hotel is in a good location in the middle of downtown and close to UT ... But the rooms are getting dated... And there is no Fridays in the hotel anymore. The only Resturant is Starbucks...Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Hi, Thank you for your review. We are currently in the process of updating our property. Our new restaurant, featuring Southwestern cuisine by local chef Shawn Cirkiel, is opening in January. We hope that you will visit us again so that we can leave you with a better impression. Radisson Austin Downtown
Swimming pool closed because of construction Cable out because of high winds No restaurantGenuine Expedia guest review
After sleeping on the Sleep Number bed I will never buy one. I actually wouldn't stay in a hotel with a Sleep Number bed. Also, be careful when starting the shower - the shower-head was pointed out and need to be turned prior to turning the water on (unless you would like to flood the bathroom). The first morning I thought it was a mistake. It was moved […] each time the room was cleaned. Read moreGenuine Expedia guest review
"Weekend in Austin"
The price tag was too expensive for the room.Genuine Hotels.com guest review
"close to moody theatre"
Came to Austin to see a couple of concerts at the Moody Theatre. The Radisson was less than a 10 minute walk away. The area felt safe at night and was clean. Good bars and restaurants within easy walking distance. I will deffinitely stay here again.Genuine Hotels.com guest review
"Overpriced and out of date"
They look like they are renovating rooms, but the floor that i stayed in was outdated and dirty. Considering the price, very disapointedGenuine Hotels.com guest review
"Nice hotel right downtown"
The Radisson Hotel & Suites Austin-Downtown is extremely convenient to all of the things to do in downtown Austin. Metro bus service right there, within walking distance of all of the cool restaurants and bars, the South Congress Street district, the trails and parks along Lady Bird Lake, and easy access to I-35 for a quick trip down to San Antonio […] . Read moreGenuine Expedia guest review
Terrible experience. Hotels.com should not have listed star rating for this hotel because it was under construction. Phone in room not working. Restaurant closed, terrible experience.Genuine Hotels.com guest review
"Great Location... a Bit Dated."
Austin is a great city to be in if you're looking for good eats and a lively atmosphere. The Radisson is in a great location on the corner of Cesar Chavez and Congress. It's within walking distance of 6th St. and all of its rowdy nightlife. The King Bed suite is very spacious and can technically sleep 4 with the pullout in the other room. Check-in was […] a breeze and the lobby area is quite comfortable. Guests can sit on the many couches and the hotel serves cocktails in the lobby in the late afternoon/early evening. The on-site Starbucks is a plus if you need a convenient caffeine fix. Read moreGenuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Steve, Thank you for telling us about your stay with us. We are so glad that you stayed with us. We value all guest feedback. Thank you for your time. We hope that you will consider us again in the future. Sincerely, Radisson Hotel Austin Downtown
"What a view"
My view was a wall ... Try to stay off the 3rd floor if you want a viewGenuine Hotels.com guest review
"Great stay for conference"
The hotel is walking distance to the Austin Conference Center It has a Starbucks downstairs as well as pool and fitness center Another plus is that there is a complimentary breakfast The rooms are clean and accommodating, but recommend bring your own shampoos and conditioners as the products that they have available aren't very good Friendly staff although […] it took many rings or another phone call to reach room service Read moreGenuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for telling us about your stay with us. We value all guest feedback. We are so glad that you enjoyed the hotel. We will make sure to pass this feedback on to our staff. Thank you for your time. We hope to see you again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
"In the heart of Austin!"
This facility is in the heart of Austin, you cannot ask for a better location! But the facility itself, well she's a little tired. Still nice but a little tired and dated.Genuine Expedia guest review
"Nice hotel close to downtown"
This is the 3rd time I have stayed here. Very close to everything in downtown Austin, including 6th street. Nice parking garage.Genuine Expedia guest review
Overall the hotel was okay for a 1 night stay. The room was too small for 2 adults, a teenage, and a baby. The first room we were given had no view. The hotel gladly moved us to another room that had a much better view. They were also accommodating when I requested a mini fridge and a crib. The pool was very nice. The hotel is on the old side but I […] believe they were in the middle of updating it. I almost forgot! Some of the beds have the sleep number beds. Our room did and those beds are terrible! I felt like I was sleeping on an air mattress. Read moreGenuine Hotels.com guest review
"VERY close to the convention center"
Very nice remodel! Even though the restaurant was under construction they tried their best to accommodate. Very clean hotel and the staff was very nice. Loved the fish tanks in the lobby!Genuine Expedia guest review
Knowing that the restaurant/room service was out of commission would have been nice before booking. Employees were great and location is great but for the cost I was highly disappointed.Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Chris, Thank you for your feedback about your stay. We are very sorry that we did not provide you with the information about the restaurant. Our new restaurant will be debuting January of 2014. We really do understand your concern about the loss of value that you incurred. We hope that you will return in the future to enjoy what we will have to offer. Thank you for your feedback about our staff. We will pass that on to them. Sincerely, Radisson Hotel & Suites Austin Downtown
"Great place, but weak on environmental impact"
I was disappointed that even though they say that they invite us to re-use our towels, they still replaced all of them every day AND even though they are only supposed to change bed sheets every other day, they changed them every day! The housekeepers put the AC on high blast at only 65 degrees. The internet was spotty but otherwise a great hotel.Genuine Hotels.com guest review
Restaurant closed for remodeling. Not a close replacement.Genuine Hotels.com guest review
"Good downtown hotel"
Pretty nice hotel for a good price if you he it as an express deal.Genuine Expedia guest review
"Great location for access to downtown Austin"
This hotel has everything you need for a nice stay in downtown Austin. Highly suggest that you request a room on the 'lake side' of the building. The view on the lake side is excellent and the rooms facing the street have a constant traffic noise - even 9 floors up where I stayed. This is my reason for the slight downgrade on Room comfort. The actual […] room was in very good shape. Some renovation was going on in the lobby which also had them close the restaurant, but this all appears to be wrapping up soon. Read moreGenuine Expedia guest review
"Convenient to Downtown Warehouse District"
Convenient & homey without being overwhelming like some of the bigger hotels in the same area.Genuine Hotels.com guest review
"Perfect location to see bats fly"
It is probably time for a renovation / update but comfortable nonetheless. Unfortunately we were there while the restaurant was being redone so room service was extremely limited and service was not the best. We were in town for the UT game so all is well that ends well!! Hook 'Em Horns!!!Genuine Hotels.com guest review
"I Love Austin"
It was a nice Hotel, in a great location.Genuine Hotels.com guest review
Rooms were dingy with very old furnishings. Everything in room needed attention.Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for your candid feedback. We appreciate your comments. We are currently working on making the our hotel better. Without your feedback we would be unable to do that. Thank you for your time. We hope you will consider us again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
"Not what I expected..."
Being an Expedia Elite member, I booked this hotel for the VIP perks and convenience to attractions. I was sadly disappointed. Upon arrival, we parked in the parking garage and walked to the lobby. On the way, cigarette butts littered the valet and drop off area. The lobby was decent. The staff was friendly and helpful. She handed me a letter stating […] the restaurant was closed due to remodeling. We picked this hotel because a restaurant was on site and nowhere did it mention that it was closed or I would have chosen another hotel. Now, for the room, the most disappointing part. First, the elevators are very small. My family of four with luggage barely fit! The hallways and décor was a bit dated, but looks like they are renovating. Our room had a very nice view of the river, pool and Congress Street Bridge where the bats fly out at night (another reason we picked this hotel). The room has NO safe, NO mini fridge and no outlet for the coffee maker? You have to take it to the bathroom or the desk to brew coffee? Weird and inconvenient. The beds were AWFUL. I have not slept on a “sleep number” bed, and never will again. It was like sleeping on an air mattress! My family did not sleep well. The on-site Starbucks was ok, however, it was hot. I asked if the air was broken, the staff told me that it has not worked in 7 years. They had two fans going to keep them cool. The saltwater infinity pool was a nice break for my kids while we waited to see the bats. Read moreGenuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for your valued feedback. We are addressing items such as safes and fridges in the rooms.We are glad to hear the staff was friendly, they enjoyed Starbucks and the pool and hope they will be willing to return as we continue improving the product and experience. We are very sorry that you were not completely satisfied. We will pass these comments on to our staff. Thank you for your time. We hope that you will consider us again in the future. Sincerely Radisson Hotel & Suites Austin Downtown
This hotel is in a great location for walking to some of the area attractions; the congress street bridge to watch the bats, 6th St., shopping, etc. the hotel was under renovation so the restaurant was closed and a few other minor inconveniences. The excellent hotel staff made up for the minor inconveniences and were very helpful. Overall my husband […] and I were pleased. The sleep sofa I. The sitting area is VERY uncomfortable so consider this if someone needs to sleep on it. Read moreGenuine Expedia guest review
This hotel is a few short blocks from 6th street. It is also very near the bridge where the millions of bats take flight at sun down. The pool is great and there is direct access to the town lake trails. The restaurant is currently undergoing renovations so no thoughts there but the star bucks is well stocked with breakfast goods. Hope to return in […] the future. Read moreGenuine Expedia guest review
"Heart of downtown Austin w/an irregular heart beat"
Checkin staff and valets were GREAT! Room service not so much: got in-room orders wrong and had me signing off on someone elses order. The room was very nicely decorated and updated BUT smelled stale and somewhat moldy. Not what you expect when you're paying that much for a hotel in downtown Austin.Genuine Hotels.com guest review
"Rocking Great Time at Radisson at Bat Fest!"
The Radisson Hotel was the Perfect choice for attendance at Bat Fest 2013! The temperature reached 100 degrees and the location of a main live music stage was < 100 steps away. So I could listen for awhile and retreat to the hotel to refresh by cooling down. The staff couldn't have been nicer! I traveled all the way from Seattle to stay at the Radisson […] Hotel and hear BLACK QUEEN SPEAKS! (Because my son Mike is their lead vocalist!) Read moreGenuine Hotels.com guest review
The hotel had excellent facilities. The only drawback is the sofa bed comfort.Genuine Expedia guest review
I am so glad I picked this hotel to stay for my one night in Austin. Given the reviews, I wad not sure whether this was gping to be a good choice. I love running and this hotel is located right along a running and bike trail in Town Lake. Also it is very close to the major nightlife area in Austin like 6th Street. The hotel staff wad very helpful and […] kind. I wish I could have stayed longer in Austin, but if I ever come back, which I plan to do, this would be the place to stay. BTW, I also loved the outdoor infity pool! Read moreGenuine Expedia guest review
"nice hotel in a nice location"
I would stay there again if in Austin. Breakfast was so-so. Could have better selection.Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Mike, Thank you for telling us about your stay. We really appreciate your feedback about your stay. We are very sorry that you were not satisfied with the breakfast service. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you so much for your time. We hope that you will consider us again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
wonderfulGenuine Hotels.com guest review
"Love this hotel"
Love this hotel. We stay here often for the bats and the convenience of the TGI Fridays downstairs. The paid parking fee is reasonable. They are currently making renovations but that isnt a deterrent as they are keeping it very well maintained during this phase. Perfect walking distance to 6th streetGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Kim, Thank you for telling us about your stay with us. We really appreciate all of your feedback. We really appreciate you baring with us during the construction period. We are so excited to see the changes after it is done. Thank you for staying with us. We hope that you will return again in the future. Sincerely, Radisson Hotel Austin Downtown
"convenient to downtown area"
room was comfortable and had a sleep number bed, which i have never slept on before. it gave me the opportunity to check it out.Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for your feedback about the hotel. We hope that you enjoyed your sleep number bed. We hope that you may stay with us again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
The place could have smelled better but they had free water bottles!Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for your feedback. We appreciate your comments and concerns. We will pass this feedback on to our staff. Sorry for any inconvenience that you were caused. Thank you for your time. We hope to see you again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
"Nice hotel right on the river."
We had a great room on the top floor of the hotel overlooking the river. You could also sit in the room and watch the bats coming out from under the Congress street bridge. The pool was great too, although service to the pool deck was a little slow.Genuine Expedia guest review
"Dated just a little but"
From the looks of the signs in the lobby they are about to begin some renovations. Which I think it is need of. The room was overall nice. The beds were on the firmer side which I prefer softer but the restrooms are dated and in some need for updates. The surrounding area was nice. Our room faced downtown and the noise was kind of loud. Street traffic […] but not unbearable. Overall I would stay there again but I might check out somewhere else first. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Carrie, Thank you for all of your feedback about the hotel. We value all guest feedback. We are currently working on renovations. We are looking forward to when it is all complete. Thank you for staying with us. We hope that you will consider us in the future. Sincerely, Radisson Hotel Austin Downtown
"Good central hotel with pool"
We wanted a suite as have 2 small kids. The pool was great - big shallow shelf perfect for splashing around. Hotel staff relaxed and helpful. Easy access to downtown & ladybird lake park etc. the only downside was the in house TGI Fridays where the food was very average & with no real choice. But it was easy to eat elsewhere. We would stay againGenuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown Dear Guest, Thank you for telling us about your stay with us. We value all of your feedback. We are so glad that you and your family stayed with us. We hope that you all enjoyed Austin. Thank you for you time. We hope that you will consider us again in the future. Sincerely, Radisson Hotel & Suites Austin Downtown
"Great place to chill"
Great hotel and great location. The pool was happening and it is located in a great spot. Walking distance to great restaurants and bars.Genuine Hotels.com guest review
The sleep number beds don't work properly and do not adjust with the remote control. A little on the expensive side for what you get.Genuine Hotels.com guest review
Loved this hotel. Hotel staff needs to knock before entering a room.Genuine Hotels.com guest review
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