All hotels in Austin, Texas, United States of America
1 room, 2 adults
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111 E Cesar Chavez St, Austin, TX, 78701, United States of America, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 406 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"best room view"
great location and room, The view of the Lake would be better as all the highrises obstruct the view from the city view side...
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Coke, Thank you for your 5-star review. We're happy you enjoyed your stay with us and were pleased with our location, rooms, and views. Radisson Austin Downtown
1 night business trip Aug 17, 2015
Coke A
US
5.0 / 5Outstanding
Took my parents for a weekend getaway and it was just perfect. They have a restaurant called "dine" it was superb!
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Elizabeth, Thank you for your 5-star review! We're happy your and your parents found your stay with us "perfect" and our restaurant "superb." We hope you'll visit us again next time you're in Austin. Happy travels, Radisson Austin Downtown
1 night family trip Aug 10, 2015
Elizabeth
US
4.0 / 5Excellent
"Nice but small"
The hotel was nice, the pool was great, but the rooms and the beds are small.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Julia, Thank you for your review. We're happy you enjoyed the hotel and our pool. We hope you'll visit us again in the future. Radisson Austin Downtown
5 night trip with friends Aug 5, 2015
Julia
US
4.0 / 5Excellent
"Went batty in Austin"
Nice Hotel with a great view. Everyone was super nice and the restaurant was really good as well. We didn't know there would be a bat show every night. The Sleep Number beds weren't particularly comfortable though.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're happy you enjoyed your stay and were pleased with our staff and restaurant. We're also glad you got to see the bats fly every night. We're sorry you didn't enjoy our Sleep Number Beds. We hope you'll visit us again next time you're in Austin. Radisson Austin Downtown
4 night family trip Aug 6, 2015
A Traveler
US
4.0 / 5Excellent
"OK stay."
A/C in the room wasn't working properly. There was about 4 clerks at the front desk and no line but for some reason it took more than 5 min for them to even acknowledge me. I felt awkward waiting for someone to even say hello while there was no one else i line or being serviced.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're sorry for the malfunctioning air conditioner and the poor customer service you received from our front desk staff. We're happy you enjoyed the rest of your stay. Radisson Austin Downtown
1 night trip with friends Aug 9, 2015
Mark
US
5.0 / 5Outstanding
"A great stay"
We were in Austin to attend "RTX", and the Radisson was probably the best choice to stay in while at the convention. We were checked in early, which is always a nice bonus, and we received any requests that we had in a timely manor.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your 5-star review. We're glad you enjoyed your RTX stay with us and that you think we were "the best choice" for the convention. We're happy our staff was able to quickly accommodate your requests. We hope to see you again next time you're in Austin. Happy travels, Radisson Austin Downtown
2 night trip with friends Aug 7, 2015
A Traveler
US
4.0 / 5Excellent
It took quite a while to cool down the room. We had the A/C on 60 and it still felt hot sometimes. Everything else was good.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're sorry for the malfunctioning air conditioning but happy you enjoyed your stay. Radisson Austin Downtown
3 night trip with friends Aug 6, 2015
A Traveler
US
3.0 / 5Good
"Rather disappointed..."
Cons: For the discounted rate of $259+tx/fees a night - I would not recommend. Checked in late and had to have housekeeping come change "stained" sheets. Bathroom sink very slow drain to almost stopped up. There was no where to put my luggage except on floor ... no luggage rack. We found out that one of the two cards didn't work and when we went downstairs the 2nd morning - person behind desk seemed annoyed especially when they gave us the card and we went directly up and tried it and that one didn't work either ... came back down for another and in a negative tone was asked if we had it near our cell phone ... we said no - we took it from your hand and went directly upstairs and it didn't work. There were two of us and both drink coffee so one morning left tip along with note on top to leave a few more creamers as there was only one for each cup of coffee ... money gone ... no extra creamers. Didn't leave tip next morning. :-( Positive: Location
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Jonathan, Thank you for sharing your experience. We're sorry that you had a negative experience at our hotel. We apologize for the housekeeping issues, key card problems, and poor service you received. We would welcome the opportunity to leave you with a better impression of our hotel. Radisson Austin Downtown
3 night romance trip Aug 6, 2015
JONATHAN
US
2.0 / 5Fair
"Room Was Like A Sauna"
We had to call the front desk at midnight due to the room being almost 90F, and the a/c not doing anything except making a continuous fan noise. The maintenance guy showed up with a box fan as a "fix", and said the a/c was out for everyone on that floor, and that it got like that when it was hot out due to the load! Called the front desk again and asked to be moved to another room, which they did without question, to another floor, and although the a/c unit there was working, every time it cycled it was a noisy enough *bang* to wake us. Every time! The service they provided to move us was good, but it was not a very restful night at all.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
We're very sorry for the negative experience you had during your stay with us. We apologize for the problems with the air conditioning and the resulting hot room. We're happy that our staff was able to move you to a cooler room. We hope you'll visit us again in the future so that we have the opportunity to leave you with a better (and cooler) impression of our hotel. Radisson Austin Downtown
1 night romance trip Aug 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Super Gem in Austin Down Town"
In Town for Concert, this Hotel was Super Clean, modern decor and views of the River GREAT.. Starbucks right down in lobby and The Four Seasons right next door.. RESTAURANTS ALL around.. Will be Back.. Ps. Breakfast downstairs was Top notch without breaking the Bank.. Our Suite was Awesome..
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your 5-star review. We're so happy that you were pleased with your stay and that you enjoyed our decor, views, Starbucks, restaurant, and location. We look forward to seeing you again next time you're in Austin. Happy travels, Radisson Austin Downtown
1 night romance trip Jul 25, 2015
A Traveler
US
2.0 / 5Fair
"Looking Worn and Tired"
Great location on the River. Needs remodeling. The room looked dated and tired. A very average room.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Steven, We are currently in the process of renovating all of our guest rooms. It sounds like you stayed in a room we haven't gotten to yet. We're sorry about that and hope you'll visit us again soon so you can tell us what you think of our new look. Radisson Austin Downtown
1 night business trip Jul 30, 2015
Steven
US
4.0 / 5Excellent
"Great pool!"
Great location, with direct access to town lake walking/running trail, and this hotel has a great outdoor pool to beat the heat!
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Amber, Thank you for your review. We're happy that you enjoyed your stay and were pleased with our pool and proximity to the Lady Bird Lake trail. Radisson Austin Downtown
1 night family trip Jul 21, 2015
Amber
US
4.0 / 5Excellent
"Great service, good overall"
Centrally located and had a rennovated suite, which was excellent and much better than the 'green' room advertised. Restaurant, pool and bar areas also nice, but still need to rennovate other areas. Great location by 'bat bridge'.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're glad you enjoyed our location and recently renovated suites. Radisson Austin Downtown
4 night business trip Jul 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Good for business or personal stay,"
Great place
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your 5-star review, Ray. We hope to see you again soon. Radisson Austin Downtown
1 night business trip Jul 22, 2015
ray
US
3.0 / 5Good
"Bad Front Desk Service"
The front desk receptionist was very standoffish and matter of fact, instead of welcoming and approachable. Did not speak much other than to give us the room key. She did not explain the wifi service, she did not offer upgrades or any room services. The other receptionists, including the manager, Brad, stood around and spoke to each other instead of dispersing and helping other guests. I almost wrote the entire hotel off, until the next morning when we asked to move because of the noise level on the Ceasar Chavez street the hotel was facing. The new receptionist was able to move us up but not away from the noise. She mentioned she COULD move us to the riverside but she'd have to charge us an upgrade fee of $20 dollars and when we agreed she said she couldn't full fill the wish after all as the hotel was booked solid. Way to bring us up and knock us down. Also, if we were already staying, typically hotels will eat the cost and move us anyways free of charge. Despite the rotten front desk service, after all the face of the hotel, we still enjoyed our hotel stay, The pool was nice and cool when we got in despite the 100 degree weather, there is convenient walking areas along the river and the fitness center was nice and clean and the air was pleasant. The plus side, the walk to the river is right beside the Congress street bridge where you can watch the bats at night.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Mary, We're very sorry to hear about the negative experience you had at our hotel. We apologize for the poor customer service that you received during your visit, and for the road noise you experienced. We're glad to hear you enjoyed the hotel's facilities and amenities. Radisson Austin Downtown
2 night family trip Jul 24, 2015
Mary
US
3.0 / 5Good
"Somewhat Disappointed"
The room we were given was on the third floor and overlooked a wall. It seemed to be small for the price, with no view, no breakfast, and a refrigerator that wouldn't cool and smelled of rotten meat. The valet was nice. However, would have expected better service from other staff members- as an example, someone to help open doors for guests with strollers, etc at a hotel in this price range.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Melanie, Thank you for your review. We're sorry that you were disappointed in your stay with us and that you didn't find our hotel to be a good value. We apologize for malfunctioning refrigerator. Radisson Austin Downtown
1 night family trip Jul 24, 2015
Melanie
US
3.0 / 5Good
Decided to enjoy Austin nightlife and not drive home. Good location for watching the bats and many restaurants/bars. Parking is limited here unless you valet. Okay hotel for the price.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thanks for your review, Chris. We really appreciate feedback from Austin locals. We look forward to seeing you again soon. Radisson Austin Downtown
1 night romance trip Jul 24, 2015
Chris
US
5.0 / 5Outstanding
"fun times in ATX"
had a great time at the Radisson in Austin! customer service at the front desk and pool area was awesome. valet was also super helpful and kind. promptly responded to a request for AA batteries for tv remote.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your 5-star review. We're so pleased that you received excellent service from all of our staff. We look forward to your next visit. Happy travels, Radisson Austin Downtown
1 night family trip Jul 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome Austin hotel"
Great location, we stayed for the 4th of July and couldn't have made a better choice. Front row seats to a great firework display. Awesome river views and clean upscale hotel. The only hiccup was the restaurant seemed overwhelmed that night but it was to be expected. Would definitely stay here the next time we are in town.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your 5-star review, Brandon. We're happy that you enjoyed your 4th of July stay with us and that you got to see the fireworks. We look forward to seeing you next time you're in town. Happy travels, Radisson Austin Downtown
1 night family trip Jul 4, 2015
Brandon
US
4.0 / 5Excellent
"Great location."
Love the access to the waterfront. We went on a nice walk. The Radisson also has a nice pool.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Carole, Thanks for your review. We're glad that you enjoyed your stay and were pleased with our waterfront access and pool.' We hope you'll choose to stay with us again next time you're in Austin. Happy travels, Radisson Austin Downtown
1 night family trip Jul 12, 2015
Carole
US
5.0 / 5Outstanding
"Enjoyable"
Kind and helpful
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thanks for your 5-star review. We're glad you found us kind and helpful. We look forward to your next visit. Radisson Austin Downtown
2 night family trip Jul 11, 2015
A Traveler
US
1.0 / 5Poor
"I don't recommend this place"
Charged me 200 dollars by accident. After checking out I called them to correct it and was told, "that never happened". I had to drive back to the hotel and show them my back statements to get them to refund the money. The money still hasn't shown up in my account after 3 days. The bed that I slept in was lopsided and hard to fall asleep on. It was slanted at a slope to where my head was lower than my body. The valet guy broke the door handle to my car.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Adrian, Thank you for sharing your experience. We're sorry for the billing issue you experienced and we're happy we were able to resolve it for you. It can take up to 10 business days for your bank to refund the charges to your account. We apologize for the slanted bed and we hope you brought the broken car handle to the attention of hotel management while you were on property so that they could resolve this as well. Radisson Austin Downtown
1 night business trip Jul 12, 2015
Adrian
US
3.0 / 5Good
Nice staff
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review, Brian.
3 night family trip Jul 6, 2015
Brian
US
4.0 / 5Excellent
Good expirience. We love the swimming pool.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're glad you enjoyed our pool. Radisson Austin Downtown
1 night romance trip Jul 2, 2015
Luz Elena
US
5.0 / 5Outstanding
"Hip suite!"
The three us reserved a suite even though the pictures looked like suites had not been renovated. We were pleasantly surprised the one we walked into was and it was beautiful! It was super clean and very modern. The pool was beautiful too even though it was super crowded. Get there early to get a chair! Overall extremely pleased with our stay!
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thanks for your review, Lacey. We're happy that you like our newly renovated suites and that you think they're beautiful and modern. We look forward to seeing you again next time you're in Austin. We'll save you a seat by the pool. Happy travels, Radisson Austin Downtown
1 night trip with friends Jul 4, 2015
Lacey
US
5.0 / 5Outstanding
The room was very nice and the price was very competitive.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Michael, Thank you for your 5-star review. We're happy that you enjoyed your stay and found our prices competitive. We hope to see you again soon. Happy travels, Radisson Austin Downtown
2 night trip with friends Jul 3, 2015
Michael
US
4.0 / 5Excellent
"Fun stay for a holiday weekend"
We had fun and enjoyed our stay. The AC didn't work great (did not cool to thermostat temp) and the bar service was lacking. We'd give it another shot.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're glad that you had a fun stay with us. We apologize for the issues with your air conditioner. We look forward to seeing you again next time you're in Austin. Radisson Austin Downtown
1 night family trip Jul 4, 2015
A Traveler
US
4.0 / 5Excellent
"Cool place"
We had a very nice stay being it was the 4th of July weekend. People at the front desk we all super friendly. Our kids both 7 & 10 LOVED the Pool. We plan to be back when we have more time to check out downtown Austin. We like being by the river and downtown Austin.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Cyntia, Thank you for your review. We're glad that you enjoyed your 4th of July stay with us and that you found our staff friendly. We're also pleased that your kiddos loved the pool. We look forward to seeing you again soon! Happy travels, Radisson Austin Downtown
1 night family trip Jul 4, 2015
Cyntia
US
5.0 / 5Outstanding
Very clean room and great view!!
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Daniela, Thank you for your 5-star review. We hope to see you again soon. Radisson Austin Downtown
1 night trip with friends Jun 26, 2015
Daniela
US
4.0 / 5Excellent
"Great pool small room"
Great pool small room
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review, Mario. Radisson Austin Downtown
2 night family trip Jun 25, 2015
Mario
US
3.0 / 5Good
"Great Location, Tired Room Interiors"
It appears the hotel is trying to make upgrades, perhaps more so to the common areas. Room was decent size but the interior was dated and in need of a remodel. The hotel is not worthy of its ideal location. A legit Starbucks in the hotel lobby is the hotels best feature. Would I stay again? Yes, so long as the price point was reasonably cheaper than its competition within a couple blocks.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Tyler, Thank you for your review. We're sorry that you didn't enjoy your stay with us more. You are correct, we are in the process of updating the entire hotel. Our pool, restaurant, and meeting spaces have been renovated and we are currently updating our guest rooms. Radisson Austin Downtown
1 night business trip Feb 3, 2015
Tyler
US
5.0 / 5Outstanding
"Fabulous Hitel"
Hotel was wonderful location. Room and view was spectacular
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
JoAnn, Thank you for your 5-star review. We're happy that you enjoyed your room and view. We hope to see you again next time you're in Austin. Happy travels, Radisson Austin Downtown
1 night romance trip Jun 18, 2015
JoAnn
US
4.0 / 5Excellent
"A good option when the city is busy"
Good hotel at a great rate.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Jason, Thank you for your review. We're happy that you enjoyed your stay and look forward to your next visit. Radisson Austin Downtown
2 night business trip Jun 16, 2015
Jason
US
4.0 / 5Excellent
"4 out of 5"
the room was for my girlfriend and I. From what I can tell it was cozy, not tiny, but reasonably big for the two of us; it was very sufficient. Nice view but not extravagant from the 7th floor, I imagine the view from riverside is much more captivating but my experience was enjoyable nonetheless. I only gave a neutral score of 3 stars for the service because I never ordered anything it was only available till 11pm and was overpriced for my taste considering you can probably find better food within walking distance i suspect 3 stars is a reasonable score for that. Many things within walking distance and an assortment of activities relevant to the river next door that other hotels would require more travel for, plenty of night life activities are close enough to walk to also, especially if you plan to get super drunk. The place was clean, staff was friendly, bar, restaurant, and Starbucks all under one roof. My overall experience was pleasant, no complaints here, if someone asked me to recommend a hotel in downtown Austin I just may be inclined to recommend this one.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're happy that you enjoyed your stay and that you "may be inclined to recommend" our hotel. We're glad that you liked our location, rooms, and views. We hope to see you again next time you're in Austin. Radisson Austin Downtown
2 night romance trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Austin Radisson."
Staff was very attentive.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Anthony, Thank you for your review. We're happy that you enjoyed your stay and found our staff attentive. Happy travels, Radisson Austin Downtown
1 night romance trip May 23, 2015
Anthony
US
5.0 / 5Outstanding
"Great hotel for the money/great location!"
Was very impressed with all of the staff at this hotel. The location is within walking distance to the Capital and 6th street fun. My suite was spacious and modern...great view from my room too. Will definitely return to this hotel
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you for your review. We're happy that you enjoyed your stay and that you found our location convenient. We're glad that you were pleased with your room and your view. We're particularly pleased that you were impressed with our staff. We hope to see you again on your next visit to Austin. Happy travels, Radisson Austin Downtown
Other trip May 26, 2015
austin lover
US
5.0 / 5Outstanding
"Nice Hotel"
There was a little remodeling going on - but nothing too intrusive. Service at bar and resturant was fabulous. Accomdations were great, very comfortable.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Jeanne, Thank you for your 5-star review. We're happy that you enjoyed your stay and that you found our accommodations comfortable. We're glad that you liked our restaurant and bar. We're in the process of renovating our rooms - we're glad the construction didn't bother you. We hope to see you again soon, Radisson Austin Downtown
3 night business trip May 19, 2015
Jeanne
US
5.0 / 5Outstanding
"Fun in Austin"
Very pleasant. Nice location to Austin central district.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Richard, Thank you so much for your 5-star review. We're happy that you enjoyed your stay with us and that you found our location convenient. We hope to see you again soon. Radisson Austin Downtown
1 night trip with friends May 11, 2015
Richard
US
4.0 / 5Excellent
It was a great experience. I enjoyed the live music, food and the sights.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Tim. Thank you for your review. We're happy that you had a "great experience" at our hotel. We hope you'll stay with us again next time you're in Austin. Radisson Austin Downtown
Other trip May 18, 2015
Tim
US
5.0 / 5Outstanding
"Checks all the boxes: A+"
I stayed for 23 nights for a work conference and was please to find the hotel convenient to Austin attractions (Moody Theater, "bat bridge", 6th street hot spots, and several appealing restaurants). Staff was very hospitable and attentive. I would stay there again.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Thank you so much for your 5-star review. We're happy that you enjoyed your extended business stay with us and that you found our location convenient to the Austin sights you wanted to see. We're glad you found our staff hospitable and attentive. We look forward to seeing you again soon. Happy travels, Radisson Austin Downtown
3 night business trip May 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Good ol time in Austin"
Wonderful hotel in a perfect location downtown. Room was very nice and the staff was very accommodating. We were able to easily change our room from a king to a king suite with pull out couch to accomodate the four of us traveling. The couch wasn't the comfiest but we made it work. Some construction sounds under U.S. On the Monday we left but nothing too loud. Would definitely stay there again.
Genuine Hotels.com guest review
3 night trip with friends May 1, 2015
Ben
US
4.0 / 5Excellent
"4* hotel"
Restaurant staff we great. Staff at entrance not friendly and offered no assistance while I struggled to get my luggage through the rotating door.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Binns, Thank you for your review. We're happy that you enjoyed your stay and that you found our restaurant staff "great." We're sorry that our usually very helpful valet/bell staff did not offer you assistance. We hope you'll choose to stay with us again next time you're in Austin. Happy travels, Radisson Austin Downtown
3 night business trip Apr 28, 2015
Binns
US
3.0 / 5Good
"Good location"
Tired rooms In need of an update. Great location handy to down town and arts district.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Lee, Thank you for your review. We are currently in the process of updating all of our guest rooms. We're pleased that you enjoyed our location. Radisson Austin Downtown
1 night romance trip Apr 27, 2015
Lee
US
2.0 / 5Fair
"Wouldn't stay here again."
Not worth the cost. They did not honor my reservation for a king bed. The front clerk said "well I do have king beds but I have been instructed by my manager not to upgrade anyone to a king unless they pay for it." But I did pay for it and I showed her my reservation. Then she said "well if you were staying more nights with us, I could do it but your just staying the one night." I ended up with a very hard, uncomfortable full bed. Not happy. I'll pay plenty for a room but I want to get what I reserved. And I want you to treat me like I matter as a customer. If you don't, you don't get my money in the future.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Christine, Thank you for sharing you experience. We sincerely apologize for the lack of service you received from our front desk and for not fulfilling your request for a room with a king size bed. We hope you'll consider staying with us again, as we would welcome the opportunity to leave you with a better impression. Radisson Austin Downtown
Other trip Apr 26, 2015
Christine
US
5.0 / 5Outstanding
"Nice hotel"
Everything was clean and staff was very friendly. Happy hour at the restrauntant was awesome.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
KC, Thank you for your review. We're happy that you enjoyed your stay and our happy hour. We hope to see you again soon. Radisson Austin Downtown
Other trip Apr 25, 2015
kc
US
4.0 / 5Excellent
"Middle of the road"
The Radisson is pretty nice in the lobby & location. Rooms are so/so. Hallways and rooms had a very strong disinfectant aroma.
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Harrison, Thank you for your review. We're happy that you liked our lobby and location. We are in the process of updating our rooms at the moment. We hope you'll visit us again and let us know what you think! Radisson Austin Downtown
1 night trip with friends Apr 11, 2015
Harrison
US
3.0 / 5Good
"Wait for the Renovation"
This facility is undergoing renovations and if the literature they supply in the rooms is any indication, what's coming sounds nice. Right now, the furnishings are OK, the beds are OK, the staff is VERY friendly, and the amenities are fine. I guess you are treated differently and placed on better floors if you don't have a discount. My floor (4th) was very noisy. Renovations may include better sound buffering. The full price seems quite steep for what you get right now. The new infinity pool outdoors by the bar looks great.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Michael, Thank you for your review. We're happy that you enjoyed our location and found our staff friendly. We're also glad that you liked our new pool. We apologize for the noise you experienced during your stay. We hope you'll visit us again after our room renovation is complete - we'd love to hear what you think. Happy travels, Radisson Austin Downtown
Other trip Apr 12, 2015
Michael
US
4.0 / 5Excellent
"Bat Bridge stay"
Need to keep small cars off first level parking - irritating..,. Otherwise great stay. Also a $15 glass of wine is Washington DC prices - needs to go to $12...great staff though...
Genuine Hotels.com guest review
Response by Radisson Hotel & Suites Austin-Downtown
Stephen, Thank you for your review. We're happy that you enjoyed your stay. We'll pass your feedback about the parking garage and wine pricing on to hotel management. Happy traveling, Radisson Austin Downtown
3 night family trip Apr 3, 2015
Stephen
US
4.0 / 5Excellent
"Really close to the bat bridge."
Our room overlooked the bridge and the lake. Lovely view.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Terri, Thank you for your review. We're happy that you enjoyed your stay and that you liked our location and views. We'll pass your feedback about the fitness center on to hotel management. Happy travels, Radisson Austin Downtown
Other trip Apr 9, 2015
Terri
US
4.0 / 5Excellent
"Good Location & Value, Great Staff"
Within easy walking distance of downtown attractions and entertainment, and particularly great for activities around the lake, including views of the famed bats and their nightly departure from underneath the Congress Street bridge. Great Texas decor in the pubic areas, really celebrating the Austin heritage. Rooms are standard "corporate" at first glance, but they have awesome beds that allow you to control the firmness. Bathrooms a bit tight. Really great staff, with sincere friendly attitude was the highlight.
Genuine Expedia guest review
Response by Radisson Hotel & Suites Austin-Downtown
Leigh, Thank you for your review. We happy that you enjoyed your stay and that you found our location convenient. We're glad that you liked our Texas decor, Sleep Number Beds, and staff. We hope you'll choose to stay with us again next time you're in Austin. Happy travels, Radisson Austin Downtown
Other trip Apr 9, 2015
Leigh
US
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