"Great pet-friendly hotel"
Great hotel, wonderful if you are travelling with pets. They put us in a 1st floor room close to the side door for easy access to the outdoors. When we arrived, there was a large gift basket of goodies for the dog which was a nice surprise. It was quiet, clean, convenient and comfortable. Definitely going to stay there again.Genuine Hotels.com guest review
Rooms were very clean, location for us was greatGenuine Hotels.com guest review
Staff was great! Facility was ok. We had a issue with sewer back up and just got moved to another room. I feel as tho we should have got a bit of.a refund or somethingGenuine Expedia guest review
"Very nice hotel."
I had a wonderful stay at the Executive Royal Hotel. The bed was very comfortable. The room had a nice décor. My pillows were nice and fluffy. Loved the quilt on the bed. The staff at the lounge were very friendly. If you get a chance you should check out the Sunday Brunch. It was delicious. My whole family came for the brunch. They totally enjoyed […] it as well. Next time I'm in town I will definitely stay there again. I highly recommend this hotel. Donna, Happy Customer Read moreGenuine Expedia guest review
Was clean and quiet. Have a number of breakfast places close enough to walk to (i.e. McDonalds and Dennys) to name a couple. Hotel staff was polite and efficient.Genuine Expedia guest review
Very modernly update of a vintage hotel: cinder block hallway walls but nice interiors. Clean, comfortable rooms, and loved the nice touch of makeup remover cloths. Free wifi, free parking, lots of restaurants in the vicinity. I didn't eat at the hotel restaurant, but they don't open very early for breakfast (I left at 6:45 and it was still dark). A […] little slow on the check-in/out process. Read moreGenuine Hotels.com guest review
Staff were great....rooms very comfortable and quite!Genuine Hotels.com guest review
"Three times not a Charm"
Our first time "we" stayed it cost us $100 and a $10 dog fee and taxes--"we" were very happy The second time it cost us $129 and a $10 dog fee and taxes--third time cost us $139 and a $25 dog fee and taxes! The first and second time we were given a doggie basket--third time they had none. All 3 times the room was freezing and the fridges never kept […] drinks cold. Will not stay here again and if you do good luck--If you book through hotels.com the 10% won't be honoured at check out time either if you have a promo code Read moreGenuine Hotels.com guest review
"Good overall, exceeded what I expected"
Just updated, and everything looks good and clean. The only complain might the AC that it is old and loud.Genuine Hotels.com guest review
"Love this hotel"
Beds very comfortable. Room quiet. Staff very pleasant and helpful. Close to shopping. Will stay here again.Genuine Hotels.com guest review
It was a pretty good place to stay! Other then the fact they brought us a broken playpen then "forgot" to bring a new one!Genuine Hotels.com guest review
I arrived in Edmonton very late and was glad to get a room close (literally right across the highway!) to the airport. It was convenient to be able to take the shuttle back to the airport the next morning to pick up a car rental.Genuine Expedia guest review
Will stay again for sureGenuine Hotels.com guest review
Very Enjoyable overall. Bathroom could use a good caulking and TV was only 37", in poor viewing location and very small for the size of the King room; we watched my laptop on the bed instead. Very Clean. Comfortable, spacious. Located right near main traffic veins. Don;t get confused by the one way streets ;)Genuine Hotels.com guest review
"Best place to stay !"
Absoulutely loved my six night stay at this hotel. Everything I needed was within a two mile radius. The West Edmonton Mall, Walmart, amazing restaurants and Denny's across the street. The food at the hotel was very good and we enjoyed room service many times. Best trip to Edmonton yet !Genuine Hotels.com guest review
"Good Hotel needs security for loud peuple"
Was very loud people staying and staff said nothing they can do.Genuine Expedia guest review
"It's going to be beautiful after renovations!"
Not sure what to expect and was very surprised. Called the front desk and in a matter of minutes there was a knock on my door. Would stay there again.Genuine Hotels.com guest review
"Edmonton for the business traveler"
One the best Hotels for the price, everyone else seems to have gotten their prices unreasonably high for what they offer. Good location for me on the west end.Genuine Expedia guest review
"Clean hotel in Edmonton"
I'd booked this hotel quite last minute, so my expectations were not sky high. On the whole, the best memories I have are the nice room, and the cleanliness within. Improvements can be done to front desk staff friendliness, and to make the nearest elevator work or at least place a sign to say that it's under repair. I'd waited in vain for 10mins before […] realising that it was non operational. Read moreGenuine Expedia guest review
"would stay again"
Nice clean hotel. Good size rooms and very cleanGenuine Hotels.com guest review
The room was close to the train railway! Very loud every 4 hours throughout the night.Genuine Hotels.com guest review
"Dirty rugs and noisy"
Rugs were so filthy. It was also very noisy. We has stayed at this hotel before but our room was much more run down. Suited it's purpose though.Genuine Hotels.com guest review
"Our recent stay"
Hotel starting to show its age. Room was very clean. Common areas need some attention.Genuine Hotels.com guest review
Very relaxing. Good in restaurant very tastyGenuine Hotels.com guest review
"Not royal, or executive."
A mechanical issue arose requiring a room move the first day in our stay, which the front desk was not empowered to fully solve; however, after a call to the manager it was quickly resolved. Housekeeping schedules were strange, and they always replaced every toiletry (used or unused) and towel (used or unused), much to our confusion. Rubbish was left […] in the hallway and stairwells for extended periods. Read moreGenuine Hotels.com guest review
"BEWARE of ROOM TYPES are OVERSOLD"
heater/air conditioner doesn't turn off. difficult to have room climax level. vending machine ate money, reported to front desk & never received coins back. clean room. BEWARE room/suite type changed upon check-in room types are oversold.Genuine Hotels.com guest review
"Overall good stay"
Maids ran out of clean facecloths though!Genuine Hotels.com guest review
"Top notch facility"
Great location, awesome food and the room was great. I will stay again.Genuine Hotels.com guest review
Stayed for a night and went to waterpark for the day. Was very close to mall, easy parking. Our room looked to be renovated, but had a very old musty smell to it. Room service delivered cold food. I don't like giving bad reviews, but was not totally impressed with this hotel.Genuine Hotels.com guest review
Cleaning staff have no respect for people sleeping....location of our room added to that...storage for supplies...bannging doors and chatting very loudly...Genuine Hotels.com guest review
It was our anniversary, pleasant and quiet.Genuine Hotels.com guest review
"Nice place but wont be back!"
Nice place but room was way too hot and the pillows were way too fat, sore necks hard to get comfortable.Genuine Hotels.com guest review
"While this is a nice hotel it is on the dirty side"
This would be a nice place to stay if they would simply clean there carpets. The restaurant on site could have better atmosphere for a dinning experience but the worst is some culprit pulled the fire alarm at 3 a.m. and there was no fire, making things very unpleasant for a family member who just had surgery and come out of the hospital that afternoon […] to stay at the hotel. :( Read moreGenuine Expedia guest review
"Good value for West Edmonton"
Good location in West Edmonton, good value, clean and all amenities, will make this my go to spot in EdmontonGenuine Hotels.com guest review
"An ok stay"
The cleanliness of the horel is questionable. The bedding is always clean and fresh- But dust and grime on lamps garbage left in night stand drawer and fridge. They have a wonderful pet policy and an amazing pet gift basket that our fur baby adores so we do continue to stay here despite the cleanliness issues. My recomendations are bring lysol wipes […] like we do! Read moreGenuine Hotels.com guest review
older lady, I'm put in the furthest room from the entry, Very Long haul with 2 bags. NO help offered nor was there a cart in sight or I'd have taken it! Was NOT told there was an elevator very close: instead directions were explicit- down to the statue then r. down to end of hallway, turn r. at the end of that hallway, go through the fire doors and […] to the r. at end of hall is an elevator to your floor & at the end of that hall your room. Day 1 of 3 night stay maid left a dirty paper coffee cup, took out garbage & left a towel in my sink. Next day my bed was straightened (not day before), new towels up, garbage gone but did not leave me any coffee for next a.m. BUT left the contents of my cosmetic case strewn on the bathroom floor. Check out day 2 suitcases+ found a closer entry/exit & took larger suitcase & bag down, leaving my purse along with 2nd case in room. I'd written a note explaining I was not leaving a tip as I believe tips should be given to those who provide "service"... I returned into hotel to find the elevator no longer working so made LONG trek to get back room. I Can ONLY presume I was "set-up" (staff have walkie-talkies) as the elevator worked when I went back a third time to get some ice. The previous day I'd bought 2-$50 KOBO cards from London Drugs. I have the receipt. POINT of 'set-up' was to reward themselves and as I discovered later that day someone from the Executive Royal West Hotel had stolen one $50 KOBO gift card from my purse (THE ONLY TIME IT WAS EVER OUT OF MY SIGHT) while I made the trek to my car. Not ONE staff member in that place was welcoming, kind, accommodating or concerned. Except for a nice quiet room (I loved the laminated wood flooring!) & the location close to where I needed to be I would now drive further rather than stay THERE ever again! There are a dozen+ hotels in that area but I booked late and can see why this hotel was one of three that had any space left. I couldn't report the theft to police as one actually has t Read moreGenuine Hotels.com guest review
Service was great. Didn't eat at the restaurant... but staff was friendly and helpful. We needed more towels and they were there right away. We had difficulty turning the tap in the shower, but someone came right away and showed us (needed lots of muscle). The location is great - being close to West Edmonton Mall and other shopping, however Stony Plain […] Road is a nightmare to drive through with the one-way streets and 4 or 5 lanes across! Read moreGenuine Hotels.com guest review
"close to WEM"
We stayed one night and were comfortable. Small bar in the lobby for that after-shopping nightcap.Genuine Expedia guest review
"Wonderful hotel & nice location!"
Had a great stay! Very good food & room service was very quick! Staff was very friendly and helpful. Really large room and extremely comfortable beds! Will definitely stay here next time I am in the city!Genuine Expedia guest review
"Quiet and nice hotel"
We were impressed with how nice the Hotel was. We needed more coffee and asked the front desk for more. Within 5 mins. they delivered to our room several cups for our coffee machine. At the front desk they placed a bowl of apples for anyone to help themselves.Genuine Expedia guest review
The hotel is starting to get old, extreme musty smell in the Executive Wing.Genuine Expedia guest review
"One night in Edmonton"
Everything was very good. I enjoyed my stay.Genuine Hotels.com guest review
"OK place to stay"
Pretty good hotel but needs a little attention to maintenance. Beds were a little soft and my wife and I rolled into the middle of the bed. Hot tub was a bit gungy. Back door didn't lock properly so a bit of a security issue.Genuine Expedia guest review
upon check in the lady at the front desk was rude and unprofessional. I doubt that I will stay there again.Genuine Hotels.com guest review
"Good hotel. Near west edmonton mall."
Rooms clean, and hotel staff seems friendly. Good food and bar.Genuine Expedia guest review
Good experience, good staff, good location, restaurant is also very good with excellent staffGenuine Expedia guest review
"Close to many shops."
Have stayed here before, and treatment was same. Clean, polite staff, close to shopping, reasonable rate, high speed wireless.Genuine Expedia guest review
"Not the best"
Hotel is ok. Staff isn't very friendly. Server in lounge was not polite at all. Front desk clerk on check out was snappy.Genuine Expedia guest review
"Excellent location close to shopping"
Close to shopping and dining, Room was very comfortable and quietGenuine Expedia guest review
I thought the hotel was quite nice. I was a little concerned about the security of our room as the door did not close and lock unless you physically pulled it closed. I had to let the front desk know that the housekeeping was not ensuring it would lock behind them leaving our room open to anyone. They need to repair these types of things but very comfortable […] overall. Read moreGenuine Hotels.com guest review
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