Very clean and convenient hotel. There was noise in the halls during the night.Genuine Hotels.com guest review
Nice hotel, they over booked the night I stayed and walked into a room with 1 bed when I booked 2 queens. Ended up getting a room with a bed with a fold away bed. Wasn't very clean, found a pair of women's underwear under the bed and stains on the carpet. Other than that it was ok. Close to west ed mall and good neighborhoodGenuine Hotels.com guest review
"hotel needs renovation"
Hotel needs to renovate. Good location but would not stay there again.Genuine Hotels.com guest review
This hotel is always clean, staff are always friendly and I would say the rooms are above average for this price. Beds are very comfortable!Genuine Hotels.com guest review
"Room was dirty and housekeeping was not friendly!!"
Room was not clean properly. I stay there three night I can tell that housekeeping didn't charge the pillow case and the lining.Genuine Expedia guest review
"Great hotel at an amazing Location"
Day of my arrival was too early to check in, so I did a walkabout, The Executive Royal Hotel is near a fashion depot, best buy, a superstore, commercial plaza with restaurants and 5 dinning establishments just across the street from it. I took a 12 minute bus ride too the West Edmonton Mall. It's simply in a prime location for those who drive and don't. […] It was a Sunday and the Hotel offers a 4 star breakfast buffet from its internal restaurant Steel which occupies it's great hall. and and the Amenities are outstanding. I sat in one of its twin hot tubs for at least an hour and was so relaxed. And lucked out by staying in its Executive Wing with its own separate entrance. Its miles above a dull hotel stay, and the staff and room service is stellar. Zero complaints by this visitor. Read moreGenuine Expedia guest review
"Within Walking Distance of Restaurants and Shoppin"
Hotel is within walking distace of restaurants and shopping. Complimentary parking and high speed internet It is busy location and showing wear and tear. Room was not properly cleaned, iron was broke, one lamp did not work and there was evidence of previous occupant. Fitness room was adequate but not clean and water cooler and towels were not reple […] nished. Read moreGenuine Expedia guest review
"Not a good hotel experience"
The hotel overall was filthy. The stairwells (all of them) smelled of old garbage and vomit. Service at the front desk was slow because the number of staff was not adequate to deal with the volume of customers. Without any reason or rationale, my key cards wouldn't work on the third day of my stay. I won't be returning to this hotel.Genuine Hotels.com guest review
"not worth the money I spent for that room"
Room came with a broken air conditioner. It was completely torn apart. Room should have never been used, never mind not having help to move all our bags over to a new room. Took a long time to get a new room. Second room was good.Genuine Expedia guest review
"Great place to stay"
Great place to stay, close to everything you need. Room was clean, bed comfortable ask for anything but the first floor unless you don't mind not being able to open curtains.Genuine Expedia guest review
Great Location, yummy food, rooms were clean.Genuine Hotels.com guest review
"Hotel is dated. Needs to be refreshed."
Good experience. Room was comfortable though dated. Restaurant brunch was expensive and food was adequate.Genuine Expedia guest review
"Perfect for me"
An amazing price for an adorable clean room. My intention for my stay in Edmonton was to go to WEM so this hotel was in an excellent location for me. It was close to some restaurants, a couple gas stations and a best buy! Perfect! The executive royal inn will now be my go to hotel when I head to Edmonton. Thank you for you services.Genuine Expedia guest review
Clean and comfortable bedGenuine Hotels.com guest review
Very accommodating front desk staff. Was given a room in the exec. wing for quiet. Close to West Edmonton Mall so I could walk to and from the mall without concerns about transportation.Genuine Expedia guest review
Check-in quick, front desk staff friendly & efficient. Had microwave delivered up to room in just 10 mins. Hotel clean, had excellent health centre & nice-looking bar in foyer. Highly recommend this hotel.Genuine Hotels.com guest review
"2 night stop over"
Very clean, comfortable motel, close to mall and other shops and foods.Genuine Expedia guest review
"Nice welcome for my olf pupps"
It was very nice. They left a welcome gift for my dog which was very sweet. I did not see anything of the hotel other than the front lobby as I parked around the back to access the dog room area. I felt it was really expensive for one night but it was Fringe weekend and my options were limited. My dog says woof you very much :)Genuine Hotels.com guest review
Apparently this hotel does weddings... So if you are there on a Saturday, you can expect the lobby to be filled with people (they have food for wedding guests in the lobby) and you can be sure that the noise from all the wedding guests will fill all the hallways from 10 pm until 2am so don't plan on getting any sleep. Also don't plan on finding anywhere […] remotely close to park near the door. Read moreGenuine Expedia guest review
I have already sent and email. But the only thing that needs to be addressed is the lack of messages or special request from the customer ,thru Expedia . Other than that our experience was great.Genuine Expedia guest review
Have stayed at a number of Executive Royals and the staff is friendly and helpfull, food is great and the room is always perfect. If you want a place that is well appointed and a great price then check them out.Genuine Expedia guest review
"Nice hotel for a stop over"
I was fiest placed in 123 but it smelt so ill of smoke that i had to ask for a change. My next room was 212 and was much much much better. I slept very well. I did have to unplug the fridge as it was so noisy as well, the cleaning staff were having a discussion outside my door all morning, however its minor details and i would moat likely stay there […] again. Read moreGenuine Expedia guest review
Clean, comfortable and friendlyGenuine Hotels.com guest review
"Nice hotel, great location, quiet and comfortable."
This seems to be the hotel we stay at lately when we come to Edmonton, like the above says, Nice hotel, great location, quiet and comfortable. Only issue is couldn't connect to the wifi and thats not that big of a deal.Genuine Expedia guest review
"Needs an update and good clean in common areas."
Room fine just seemed dated and a bit dirty in common areasGenuine Expedia guest review
Staff was great food was great we enjoyed out room the hotel is pet friendly and that was good We would stay again nice walking distance to west Edmonton mallGenuine Expedia guest review
"Clean place and courteous staff"
Needed a hotel to stay at as we live out of town. Room was clean.Genuine Expedia guest review
Had our3year granddaughter and wanted a nice supper. So ordered room service and was excellent. Would stay again.Genuine Expedia guest review
"not a nice hotel."
Staff not friendly, not well known hotel's floor plan, denied customer's comment.Genuine Expedia guest review
The location of the hotel is the main plus. Staff were pleasant and accommodating. The hotel had only 1, very slow elevator. The bath had faucets that were very difficult to work.Genuine Expedia guest review
This hotel location can't be beat. there are at least 30 resteraunts within 2 miles of this hotel, many within walking distance. It is located just off Anthony Henday drive and a block off Highway 16 West. there are also grocery stores, banks and anything you could want in very close proximity.Genuine Expedia guest review
"Good but some improvements needed"
The hotel is very comfortable and is close to many local amenities. As I was in by myself for a medical appointment, having fast food restaurants and a grocery store within walking distance was very nice. However, one of the lamps in the room was not functional and the deposit for the room that I left have yet to be returned. Assuming they return the […] deposit in the next day or two, I will choose to stay again. Read moreGenuine Hotels.com guest review
"Close to shopping"
Nice hotel, clean room, TV remote wasent working when we arrived but was fixed right away.Genuine Expedia guest review
"West edmonton hotel"
Good beds. Close to west edmonton mall. Good prices.Genuine Expedia guest review
"Decent hotel at a reasonable price!"
I choose this hotel because we were hauling a U-Haul trailer. The hotels in the West Ed mall area are notoriously short on space. This hotel has a nice big parking lot! It is an older hotel but the rooms are renovated and clean. Check-in and out was fast and efficient. I have stayed there a couple of times and the experience was similiar each time. […] I would recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Nice, clean, quiet and friendly place to stay."
Staff was excellent and very friendly. Rooms comfortable and clean.Genuine Expedia guest review
I usually stay at this hotel when I go to Edmonton. Good location, just off Stony Plain Rd, just up the street from West Edmonton mall, easy to get to other parts of town from here. The rooms have been re-decorated, and are fairly contemporary. Good restaurant and pub in the hotel. The gym/fitness facilities are not very good if you are serious about […] exercise, but if that's the case, Gold's Gym is in West Ed Mall. When you book your room and check in, ask for a room NOT NEXT TO THEELEVATOR. I had a room right next to it once, and was kept awake all night by it. Good hotel overall. Good staff. We will definitely stay there again. Read moreGenuine Expedia guest review
"Old hotel needs work."
The fan in the room had a high whistle that needs work. The sheets and pillow cases were so rough and smelled so badly of bleach that I couldn't sleep.Genuine Expedia guest review
"Pretty cool and hospitable staff"
Its quite and good to relax then..so its realy perfect to stay for having fun at west edmonton mallGenuine Expedia guest review
"Nice Hotel, close to almost everything you would n"
I enjoyed my stay, and the restaurant opens early enough to have breakfast. Food was very good and quick.Genuine Expedia guest review
"Close to malls and easy access to main roads"
Stay often because of affordable cost for excellent serviceGenuine Expedia guest review
"Good enough for a one night stay"
Check in and check out were painless, although they required a $100 hold on my credit card in case of incidents. The room smelled a bit like smoke, but it was allegedly a non-smoking room. There wasn't enough light in the main room for me, but that's a personal preference. Everything looked clean, and the bed was comfortable. There is a hotel restaurant […] and a lot of places to eat within walking distance. Read moreGenuine Expedia guest review
"Nice hotel and very close to everything"
The staff here we're very friendly. Was pleased with the condition of the room was very nice, quiet and comfortable place to stay. Liked that it was so close to West Edmonton Mall and many other shopping and restaurants. Would definitely stay here again n recommend to allGenuine Expedia guest review
Was a little noisy, they had a wed dinner or such going on, sounded like some of the guests were staying in the Inn.Genuine Hotels.com guest review
"Not a Classy Place at all."
Rooms not kept up to the cleanliness standards. Run down, party place. Not quiet. High noise levels in the hallways and can be heard in the rooms. Room amenities such as soap and shampoo extremely basic and minimal. Misleading description of bed size. Not Queens. Access in and out from hotel are all one ways. Dark appearance through out hotel. Drab, […] nothing spectacular here. Read moreGenuine Hotels.com guest review
"Nice hotel in West Edmonton."
As always this hotel was pleasant for my stay. Friendly staff and clean comfortable rooms.Genuine Expedia guest review
Good service even booked last minute friendly service and good pricesGenuine Expedia guest review
Recommended!Genuine Hotels.com guest review
"West Edmonton Hotel"
Good hotel experience. Staff were very pleasant and accommodating. Hotel is beginning to get a bit shabby around the edges. Needs some updating. Overall a good "middle of the road" hotel at a reasonable price.Genuine Expedia guest review
"Misbehaving staff, very unprofessional"
I did book 3 rooms, 2*double beds. The reception has issues us the rooms, on opening one of the room a lady came out in bath dress and replied us like we force fully entered her room. The mistake was done by reception desk of giving us the wrong room. On reporting to the reception desk, they replied that, they do not have any more room and they are […] willing to give us the room with one double bed and one sofa bed irrespective to our room. I was travelling with my another two friends and each of us were having small children. We were reached at hotel at around 11 PM and able to check-in after 2 hours. We were completely tired our children were crying to sleep. The staff was no longer willing to understand our problem. I fed up explaining them and requested to see their manager. Manager has immediately arrange the appropriate room as per our booking. I would like every one to request to take care before booking this hotel. Even the staff was asking to contact Expedia as I did book the hotel through Expedia. It was completely disgusting experience. Read moreGenuine Expedia guest review
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