Stayed for a night and went to waterpark for the day. Was very close to mall, easy parking. Our room looked to be renovated, but had a very old musty smell to it. Room service delivered cold food. I don't like giving bad reviews, but was not totally impressed with this hotel.Genuine Hotels.com guest review
Cleaning staff have no respect for people sleeping....location of our room added to that...storage for supplies...bannging doors and chatting very loudly...Genuine Hotels.com guest review
It was our anniversary, pleasant and quiet.Genuine Hotels.com guest review
"Nice hotel. Friendly helpful staff"
We arrived at the hotel at 2:30 in the afternoon and had no problem with early check-in. Bed was very comfortable. Room was quiet and clean.Genuine Expedia guest review
"Nice place but wont be back!"
Nice place but room was way too hot and the pillows were way too fat, sore necks hard to get comfortable.Genuine Hotels.com guest review
"While this is a nice hotel it is on the dirty side"
This would be a nice place to stay if they would simply clean there carpets. The restaurant on site could have better atmosphere for a dinning experience but the worst is some culprit pulled the fire alarm at 3 a.m. and there was no fire, making things very unpleasant for a family member who just had surgery and come out of the hospital that afternoon […] to stay at the hotel. :( Read moreGenuine Expedia guest review
"Good value for West Edmonton"
Good location in West Edmonton, good value, clean and all amenities, will make this my go to spot in EdmontonGenuine Hotels.com guest review
"An ok stay"
The cleanliness of the horel is questionable. The bedding is always clean and fresh- But dust and grime on lamps garbage left in night stand drawer and fridge. They have a wonderful pet policy and an amazing pet gift basket that our fur baby adores so we do continue to stay here despite the cleanliness issues. My recomendations are bring lysol wipes […] like we do! Read moreGenuine Hotels.com guest review
older lady, I'm put in the furthest room from the entry, Very Long haul with 2 bags. NO help offered nor was there a cart in sight or I'd have taken it! Was NOT told there was an elevator very close: instead directions were explicit- down to the statue then r. down to end of hallway, turn r. at the end of that hallway, go through the fire doors and […] to the r. at end of hall is an elevator to your floor & at the end of that hall your room. Day 1 of 3 night stay maid left a dirty paper coffee cup, took out garbage & left a towel in my sink. Next day my bed was straightened (not day before), new towels up, garbage gone but did not leave me any coffee for next a.m. BUT left the contents of my cosmetic case strewn on the bathroom floor. Check out day 2 suitcases+ found a closer entry/exit & took larger suitcase & bag down, leaving my purse along with 2nd case in room. I'd written a note explaining I was not leaving a tip as I believe tips should be given to those who provide "service"... I returned into hotel to find the elevator no longer working so made LONG trek to get back room. I Can ONLY presume I was "set-up" (staff have walkie-talkies) as the elevator worked when I went back a third time to get some ice. The previous day I'd bought 2-$50 KOBO cards from London Drugs. I have the receipt. POINT of 'set-up' was to reward themselves and as I discovered later that day someone from the Executive Royal West Hotel had stolen one $50 KOBO gift card from my purse (THE ONLY TIME IT WAS EVER OUT OF MY SIGHT) while I made the trek to my car. Not ONE staff member in that place was welcoming, kind, accommodating or concerned. Except for a nice quiet room (I loved the laminated wood flooring!) & the location close to where I needed to be I would now drive further rather than stay THERE ever again! There are a dozen+ hotels in that area but I booked late and can see why this hotel was one of three that had any space left. I couldn't report the theft to police as one actually has t Read moreGenuine Hotels.com guest review
Service was great. Didn't eat at the restaurant... but staff was friendly and helpful. We needed more towels and they were there right away. We had difficulty turning the tap in the shower, but someone came right away and showed us (needed lots of muscle). The location is great - being close to West Edmonton Mall and other shopping, however Stony Plain […] Road is a nightmare to drive through with the one-way streets and 4 or 5 lanes across! Read moreGenuine Hotels.com guest review
"close to WEM"
We stayed one night and were comfortable. Small bar in the lobby for that after-shopping nightcap.Genuine Expedia guest review
"Wonderful hotel & nice location!"
Had a great stay! Very good food & room service was very quick! Staff was very friendly and helpful. Really large room and extremely comfortable beds! Will definitely stay here next time I am in the city!Genuine Expedia guest review
"Quiet and nice hotel"
We were impressed with how nice the Hotel was. We needed more coffee and asked the front desk for more. Within 5 mins. they delivered to our room several cups for our coffee machine. At the front desk they placed a bowl of apples for anyone to help themselves.Genuine Expedia guest review
The hotel is starting to get old, extreme musty smell in the Executive Wing.Genuine Expedia guest review
"One night in Edmonton"
Everything was very good. I enjoyed my stay.Genuine Hotels.com guest review
"OK place to stay"
Pretty good hotel but needs a little attention to maintenance. Beds were a little soft and my wife and I rolled into the middle of the bed. Hot tub was a bit gungy. Back door didn't lock properly so a bit of a security issue.Genuine Expedia guest review
upon check in the lady at the front desk was rude and unprofessional. I doubt that I will stay there again.Genuine Hotels.com guest review
"Good hotel. Near west edmonton mall."
Rooms clean, and hotel staff seems friendly. Good food and bar.Genuine Expedia guest review
Good experience, good staff, good location, restaurant is also very good with excellent staffGenuine Expedia guest review
"Close to many shops."
Have stayed here before, and treatment was same. Clean, polite staff, close to shopping, reasonable rate, high speed wireless.Genuine Expedia guest review
"Not the best"
Hotel is ok. Staff isn't very friendly. Server in lounge was not polite at all. Front desk clerk on check out was snappy.Genuine Expedia guest review
"Excellent location close to shopping"
Close to shopping and dining, Room was very comfortable and quietGenuine Expedia guest review
I thought the hotel was quite nice. I was a little concerned about the security of our room as the door did not close and lock unless you physically pulled it closed. I had to let the front desk know that the housekeeping was not ensuring it would lock behind them leaving our room open to anyone. They need to repair these types of things but very comfortable […] overall. Read moreGenuine Hotels.com guest review
"Please remember you are in the service business."
Some of the staff seemed mad, bothered or upset when asked a question about hotel facilities and area attractions. The front desk staff where helpful aswell and the management team too most of the time.Genuine Hotels.com guest review
"Nice hotel good price good location"
It's walking distance to a lot of store and restaurant and the room service was great!Genuine Expedia guest review
Very clean and convenient hotel. There was noise in the halls during the night.Genuine Hotels.com guest review
Nice hotel, they over booked the night I stayed and walked into a room with 1 bed when I booked 2 queens. Ended up getting a room with a bed with a fold away bed. Wasn't very clean, found a pair of women's underwear under the bed and stains on the carpet. Other than that it was ok. Close to west ed mall and good neighborhoodGenuine Hotels.com guest review
"hotel needs renovation"
Hotel needs to renovate. Good location but would not stay there again.Genuine Hotels.com guest review
This hotel is always clean, staff are always friendly and I would say the rooms are above average for this price. Beds are very comfortable!Genuine Hotels.com guest review
"Room was dirty and housekeeping was not friendly!!"
Room was not clean properly. I stay there three night I can tell that housekeeping didn't charge the pillow case and the lining.Genuine Expedia guest review
"Great hotel at an amazing Location"
Day of my arrival was too early to check in, so I did a walkabout, The Executive Royal Hotel is near a fashion depot, best buy, a superstore, commercial plaza with restaurants and 5 dinning establishments just across the street from it. I took a 12 minute bus ride too the West Edmonton Mall. It's simply in a prime location for those who drive and don't. […] It was a Sunday and the Hotel offers a 4 star breakfast buffet from its internal restaurant Steel which occupies it's great hall. and and the Amenities are outstanding. I sat in one of its twin hot tubs for at least an hour and was so relaxed. And lucked out by staying in its Executive Wing with its own separate entrance. Its miles above a dull hotel stay, and the staff and room service is stellar. Zero complaints by this visitor. Read moreGenuine Expedia guest review
"Within Walking Distance of Restaurants and Shoppin"
Hotel is within walking distace of restaurants and shopping. Complimentary parking and high speed internet It is busy location and showing wear and tear. Room was not properly cleaned, iron was broke, one lamp did not work and there was evidence of previous occupant. Fitness room was adequate but not clean and water cooler and towels were not reple […] nished. Read moreGenuine Expedia guest review
"Not a good hotel experience"
The hotel overall was filthy. The stairwells (all of them) smelled of old garbage and vomit. Service at the front desk was slow because the number of staff was not adequate to deal with the volume of customers. Without any reason or rationale, my key cards wouldn't work on the third day of my stay. I won't be returning to this hotel.Genuine Hotels.com guest review
"not worth the money I spent for that room"
Room came with a broken air conditioner. It was completely torn apart. Room should have never been used, never mind not having help to move all our bags over to a new room. Took a long time to get a new room. Second room was good.Genuine Expedia guest review
"Great place to stay"
Great place to stay, close to everything you need. Room was clean, bed comfortable ask for anything but the first floor unless you don't mind not being able to open curtains.Genuine Expedia guest review
Great Location, yummy food, rooms were clean.Genuine Hotels.com guest review
"Hotel is dated. Needs to be refreshed."
Good experience. Room was comfortable though dated. Restaurant brunch was expensive and food was adequate.Genuine Expedia guest review
"Perfect for me"
An amazing price for an adorable clean room. My intention for my stay in Edmonton was to go to WEM so this hotel was in an excellent location for me. It was close to some restaurants, a couple gas stations and a best buy! Perfect! The executive royal inn will now be my go to hotel when I head to Edmonton. Thank you for you services.Genuine Expedia guest review
Clean and comfortable bedGenuine Hotels.com guest review
Very accommodating front desk staff. Was given a room in the exec. wing for quiet. Close to West Edmonton Mall so I could walk to and from the mall without concerns about transportation.Genuine Expedia guest review
Check-in quick, front desk staff friendly & efficient. Had microwave delivered up to room in just 10 mins. Hotel clean, had excellent health centre & nice-looking bar in foyer. Highly recommend this hotel.Genuine Hotels.com guest review
"2 night stop over"
Very clean, comfortable motel, close to mall and other shops and foods.Genuine Expedia guest review
"Nice welcome for my olf pupps"
It was very nice. They left a welcome gift for my dog which was very sweet. I did not see anything of the hotel other than the front lobby as I parked around the back to access the dog room area. I felt it was really expensive for one night but it was Fringe weekend and my options were limited. My dog says woof you very much :)Genuine Hotels.com guest review
Apparently this hotel does weddings... So if you are there on a Saturday, you can expect the lobby to be filled with people (they have food for wedding guests in the lobby) and you can be sure that the noise from all the wedding guests will fill all the hallways from 10 pm until 2am so don't plan on getting any sleep. Also don't plan on finding anywhere […] remotely close to park near the door. Read moreGenuine Expedia guest review
I have already sent and email. But the only thing that needs to be addressed is the lack of messages or special request from the customer ,thru Expedia . Other than that our experience was great.Genuine Expedia guest review
Have stayed at a number of Executive Royals and the staff is friendly and helpfull, food is great and the room is always perfect. If you want a place that is well appointed and a great price then check them out.Genuine Expedia guest review
"Nice hotel for a stop over"
I was fiest placed in 123 but it smelt so ill of smoke that i had to ask for a change. My next room was 212 and was much much much better. I slept very well. I did have to unplug the fridge as it was so noisy as well, the cleaning staff were having a discussion outside my door all morning, however its minor details and i would moat likely stay there […] again. Read moreGenuine Expedia guest review
Clean, comfortable and friendlyGenuine Hotels.com guest review
"Nice hotel, great location, quiet and comfortable."
This seems to be the hotel we stay at lately when we come to Edmonton, like the above says, Nice hotel, great location, quiet and comfortable. Only issue is couldn't connect to the wifi and thats not that big of a deal.Genuine Expedia guest review
"Needs an update and good clean in common areas."
Room fine just seemed dated and a bit dirty in common areasGenuine Expedia guest review
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