"would stay again"
The front lobby was really nice, but the room were ok. The beds were very comfortable. Great for what we needed and the price was good. Would of been nice if the room came with breakfest but other then that it was good.Genuine Hotels.com guest review
The staff were incredibly helpful and friendly. Was very pleased to have chosen it as our hotel.Genuine Hotels.com guest review
Clean rooms, comfortable bed, wonderful pillows. Had to ask kids playing in the hall to stop yelling (not the hotel's fault and where were their parent?).Genuine Hotels.com guest review
"Close to WEM and cant beat the price,modern clean"
Loved the Keurig machine in rooms ans great cozy beds. Awesome fluffy duvet and pillows. Made stay very comfortable. Will return for sureGenuine Expedia guest review
"Excellent location to access west end appointments"
Front staff are friendly. Rooms are nice and don't smell because if recent renovations. Beds are very comfortable and have lots of fluffy pillows to choose from. Lounge always has friendly staff. Brunch on Sundays is amazing. Selection is very appealing and we really appreciated the dresh squeezed jug of juice put on our table. We have stayed here numerous […] times even before the renovations. We have not been disappointed yet! Read moreGenuine Expedia guest review
"Conveniently located for my staty."
Over all the Executive Royal was great stay. No complaints for a reasonable priced accomodation. Nice people, food was good, a little pricey in the restaurant. Could hear the occasional hall noise but with the tv on it was minimal. I would definitley stay again. This was a pet free room. The parking lot was a bit messy but the grounds around were n […] ice. Read moreGenuine Hotels.com guest review
I really enjoyed the hot tubs and steam showers after a long day of walking through the west Edmonton mallGenuine Expedia guest review
Not very many amenities for the price. Bottom line. When you pay this amount of money you expect a pool, continental breakfast and so forth. Neither of which were included.Genuine Expedia guest review
"good nights sleep"
OK but we were there overnight a very short stay Ok price for the locationGenuine Expedia guest review
"The best staff"
We came up for a family trip! We stayed here once before. I work in customer service and I am pleased to say that from the front desk to the waitresses..everyone was beyond kind and helpful. The brunch buffet was great, kids loved it! The only thing they needed was a pool, but really you are literally minutes from West Edmonton Mall Waterpark. So maybe […] they just could of had packages for west Ed activities. Other than that, the stay was great! Read moreGenuine Hotels.com guest review
"Did not had a pleasant stay."
We stayed there for 2 nights. on the second day we left early in the morning and specifically ask for housekeeping. when we got back at 9 in the evening, our room is still dirty and the lights are on like someone has been inside and theres a sign at the door that says do not disturb. It is very disapointing but we never had the energy to complain coming […] from a tiring day we had, and just ask for fresh towels. Not staying on this hotel again. Read moreGenuine Expedia guest review
"Good location for our needs"
This was a good clean hotel to use for a quick trip to Edmonton. The bed was way too soft for me however, so sleep quality was not great. The hotel was quiet and in a good location for our meetings. It was also nice that this hotel is pet friendly as we had to bring our 5 1/2 month old puppy with us on this trip.Genuine Hotels.com guest review
Staff made the difference in the stay. Very friedly and helpful.Genuine Expedia guest review
I booked this hotel through the Unpublished Rates and boy was I apprehensive about what kind of hotel I would end up getting. After reading the online reviews I was still nervous as many people had given it pretty average ratings. Well I have to say that when you drive up to the hotel it is pretty below average looking and the interior of the lobby […] is only marginally better. But things started to look up with the very friendly front desk staff only to crash back down as we walked down a rather weird looking hall with cinder block walls and crazy retro carpet! But all that was forgotten when I walked into a very, very clean and well appointed room. I was very pleasantly surprised! The bathroom was spotless, the beds were clean and comfortable. If you are looking for a clean comfortable place to stay for a very reasonable rate the Executive Royal is a really good choice, I will definitley stay again :) Read moreGenuine Expedia guest review
"Pets definitely welcome!"
I always enjoy staying here, we travel with our Dog and she is always welcome! The even give a wonderful dog basket which is well worth the $25 pet fee!! Rooms are always clean and beds are very comfortable.Genuine Hotels.com guest review
It is really a good place to stay! Great locations and great price! I will stay again!Genuine Expedia guest review
Maintenance and service quality is very unsatisfactory.Genuine Hotels.com guest review
i'm paralysed on the left side and found the room inadequate for me. The phone was on the desk and not on the bedside table and so i would not be able to reach it in case of an emergency. The grab bars for the toilet were behind the toilet and not beside. The grab bar for the shower was outside attached to the wall and not the tub. The toilet paper […] was behind the toilet where it could not be reached. The door to the bathroom butted up against the toilet making it impossible to sit correctly on the toilet. Without the assistance of my partner i would not be able to stay in their handicapped room. And the door to the room was on a spring and shut so quickly that it took two people to get me in and out of the room. They had hand soap and not liquid soap and i could not remove the soap from the dish provided once it was wet. Read moreGenuine Expedia guest review
"Need softer beds"
Beds were too firm, sore back after 2 nights. Now I need a massage to fix it. Hot tubs were out of commission, told there was a stink & they haven't figured it out yet ... that's scary. On the positive side, is was a quiet night's sleep.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Nice choice for couples or someone without kids."
Very good location. Found it to be a little quieter than other hotels we have stayed at in the area. Probably because they have only two hot tubs and no pool so less kids around. Might be noisy on a weekend though because it looked like a big wedding was happening as we were checking out on a Saturday. Hotel is in pretty good shape for an older hotel. […] Overall a good value. Read moreGenuine Expedia guest review
Excellent choice to stay at in West Edmonton. Very quite and all the amenities of a top brand name hotel. Highly recommend anyone consider staying here.Genuine Hotels.com guest review
Close to west Ed ! Perfect location although we were there for 2 nights and our room didn't get cleaned after our first night ... But that's ok ! Bartender would rather socialize with her friend then serve drinks other than that it was okGenuine Hotels.com guest review
Just a top notch hotel. Will be back.Genuine Hotels.com guest review
"Nice hotel for cost"
Very nice hotel for the cost. Only issue I had, was the in room entertainment for ordering movies and such was not working.Genuine Hotels.com guest review
although the exterior or the hotel was dated, the interior especially the rooms were very clean neat and well kept. They were very clean, and the décor was great. The staff were super friendly and willing to assist.Genuine Expedia guest review
"Amazing hotel, only one issue"
Very clean, only issue was parking was a nightmare on a Saturday night.Genuine Expedia guest review
Good beds, great pillows, clean room, fresh apples at reception and helpful staff. All in all a good two nights.Genuine Expedia guest review
"Edmonton on a budget"
The room was a good size . The beds were too soft for us and we had a view of the garbage containers on parking lot below our window.Genuine Expedia guest review
Clean hotel, great service, excellent restaurant. Appearance of hallways strange, all cinder block made us feel like we were in bomb shelter or prison. That was the only flaw.Genuine Hotels.com guest review
I had a request for a microwave which I never recieved but that was not a big deal. For the price well worth it.Genuine Expedia guest review
"Good for one night stays or business trips"
As its name implies, this is a good business stay hotel. Small rooms, cool and impersonal. We were travelling with kids, so good for one night, but probably not more.Genuine Hotels.com guest review
"close to west edmonton mall"
i enjoyed my stay at the hotel and i have absolutely no complaints whatsoeverGenuine Hotels.com guest review
Found the overall appearance of carpets in room, hallways, etc to be dirty looking & stainedGenuine Expedia guest review
Nice room, recently redone. Hotel is a little far from shopping you can walk to but overall it was a pleasant stay.Genuine Hotels.com guest review
Clean, reasonably priced, great location. If you want a great place to put your stuff and sleep at night, this is a great hotel for it. Nice and quiet!!!!!! Rooms are comfy.Genuine Expedia guest review
"A pleasant, affordable place to stay."
The room was spacious (for 2), clean, well kept and I would guess recently renovated, at least in the bathroom. A quick response followed a request for missing shampoo and the reception folks were lovely. The pillows were a little puffier than I would personally have liked but they were plentiful and I'm sure just the right puffiness for many others. […] I would suggest steering clear of the hotel restaurant - the worst pot pie I've ever been served came to our table...but to their credit, when I handed them my credit card saying it was terrible and could I just pay so that I could go elsewhere and find acceptable food, they offered to replace the meal and when I declined, they refused to accept payment and apologized. There are no shortage of good restaurants in the area so it's no real loss that the hotel one is weak. A convenient location on the west edge of the city - I'd go back. Read moreGenuine Expedia guest review
"Would never stay here again!"
Rooms the size of a bathroom at a rediculous price, no fresh air as windows don't open.Genuine Expedia guest review
"Nice hotel. Short shower heads."
We were passing through Edmonton and needed to stay the night some where. We picked this one based on the reviews of other users. It is a good place to stay. I only had two complaints about it. We chose a king size bed room and got a queen sized bed instead. I wasn't bent out of shape about that too much, I think that should have affected the price […] some though. I was too tired to complain about it. The other complaint is the shower head height is too low. I am 6'5" and my wife is 5'9". Even she had to stoop lower to wash her hair. So if you are a respectable height expect to squat down. If you're short you should enjoy your stay. Read moreGenuine Hotels.com guest review
We didn't stay long but it was comfortable and clean. The staff was also very nice.Genuine Expedia guest review
"Close to West Edmonton Mall"
Great Hotel, had everything I needed, close to where I wanted to be. No complaints at all.Genuine Hotels.com guest review
Excellent staff, quite room. the most comfortable bed.Genuine Expedia guest review
"Noisy Hotel with Loud Squeaky Door"
We recently stayed at the Executive Royal Inn West in Edmonton. We stayed on the main floor. It was a long narrow hallway and with the bricks on the wall it reminded me of an army bunker as we walked to our room. The room itself was lovely and huge and very clean. The mattress was a bit firm and my back ached by the time I got up in the morning. The […] shower had only minimal pressure. The worst was the hallway noise. People were so loud at all hours of the night and the early morning. Especially annoying was the loud squeaking door that kept being opened and slammed shut. Hotel maintenance should have been able to oil a squeaky hinge like that in under a minute. When I phoned the front desk to see if breakfast was included the front desk clerk just laughed at me. I would definitely not recommend this hotel especially if you want to get a good night's sleep. We stayed two nights and my sleep was so broken because of the continual noise in the hallway. Read moreGenuine Hotels.com guest review
This hotel's location was excellent to access the things that we needed to get to. It is an older hotel, and could use some upgrades. I would really like to see a complimentary breakfast included.Genuine Hotels.com guest review
Our room was not cleaned, no beds made, no clean towels, no garbages disposed, no coffee refills when returning to our room in the afternoon. No phone service in the room. I was told they would have someone look at the phone. After we were gone for the day, when returning to find our room the way we left it...Went to the front desk and complained and […] finally had someone clean our room at 4pm...I will not stay at this hotel again. Read moreGenuine Expedia guest review
"A great stay!!!"
We booked this hotel so we could visit the West Edmonton Mall and the location was great, a 2 minute drive. Since we were from way out of town we arrived at our hotel at 8 a.m. We knew check in was at 4 p.m. but the woman working the front desk (Allison) was very accommodating for us. We had all our luggage and hockey equipment that she let us store […] in a back room while we went for breakfast and until our room was ready. She called us at 10 a.m. saying we could check in! Now that's service! This was a great hotel to stay at and the staff was fantastic! I would definitely stay here again - five stars! Read moreGenuine Hotels.com guest review
"Clean; comfortable; good price."
This is a good hotel when visiting West Edmonton Mall. It is just a few minutes away and the mall is easy to get to. The hotel price was fair (averaged $137 per night), clean, and comfortable. Very satisfactory.Genuine Expedia guest review
There is nothing special about the hotel. It was ok.Genuine Expedia guest review
"Royal Inn, West Edmonton"
Staff were standard, they didn't greet us with a nice smile or in a particularly friendly manner - just kind of "plain" and seemed bored! They were not knowledgable about their town. We asked where we could go antiquing, looking for some antiques we were told "value village", I almost fell about laughing! Would not return to this hotel, NOT value […] for money at all. Read moreGenuine Expedia guest review
"Poor customer service"
We call to make a complain and I would never stay at that hotel again but I will still use u guysGenuine Expedia guest review
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