I was unsure about the James having not been in Chicago for many many years. Could not have been more pleased. It was a hip yet elegant hotel with first rate, excellent service. Every staff person we encountered was genuinely helpful and friendly. They went out of their way to accommodate our every need. The amenities were great from the cool in room […] bar and fridge to the workout facility. Every evening we returned to find beds turned down, robes on beds, cookies, fresh water, dim lights and music playing. It was amazing. Highly recommend The James. So much nicer than the chain hotel experience. Read moreGenuine Expedia guest review
I enjoyed my stay and the staff at the James oculd not have been more hospitable. The only negative comment was our bathtub was stopped up our entire visit and that seemed to never be somethign that could be fixed. That wasnt a very pleasant part of the stay. Otherwise great experience!Genuine Hotels.com guest review
Stayed there for business trip, had to book only 2 days before stay and paid to much. Next time if I have to do same thing will definitely stay at some others area hotels.Genuine Expedia guest review
"Exactly what we wanted."
We spent 4 nights eating and drinking out way through Chicago, and coming back to the James was just what we needed each day. Pleasant staff, overly-helpful doormen, and friendly housekeeping service. Having David Burke's restaurant in our hotel was just a perk - had a fabulous dinner one night at the bar. Service is top-notch.Genuine Expedia guest review
"Great boutique hotel"
Really loved this hotel and it's staff. One amenity I was happily surprised about was the private car service that drove me to my meeting even after I checked out and it was at no charge.like will definitely stay at Te Jaes on my next visit to Chicago.Genuine Hotels.com guest review
Loved itGenuine Hotels.com guest review
The hotel is in a great location, close to a ton of amazing bars, restaurants and shopping! The restaurant inside the James (Primehouse) is awesome and a place we have probably eaten there on a dozen different occasions. The staff at the hotel is extremely accommodating and pleasant. Our door quit working and we were locked out of our room and it look […] literally 5 minutes for someone to be there to fix it. The downfall (only fail) of our visit is that i left my Clarasonic ($$$ face cleansing tool) in the room upon checkout and it was not able to found after calling once we arrived home (4 hrs later). It is so disappointing that people aren't more honest. It was a valentines gift from my husband and I am really bummed that it was removed from the room and not placed in lost and found. Read moreGenuine Expedia guest review
"Excellent boutique hotel"
The convenience and location of this small hotel, plus the friendliness of the staff, makes this a great place. There are many small things that add up to a luxury stay - complimentary bicycles and Audi SUV, excellent bedding, great concierges, and on and on. The rooms are a little small and are decorated in a minimal contemporary style but more than […] adequate. The restaurant in the building has excellent food and good prices. Would stay there again. Read moreGenuine Hotels.com guest review
Staff very friendly, excellent proximity to restaurants & shoppingGenuine Expedia guest review
"Great hotel for couples"
My wife and i had never been to Chicago for pleasure so we decided to come tin late May and seewhat the fuss was about. We had a great time in the Windy City and the James Hotel was a major factor. Within a block of the Magnificent Mile and great nightlife and a short cab ride to major attractions the hotel made us feel like we were in the middle of […] all the action without being at traffic central. The suite we stayed in was a almost too small and the way the bed was positioned made it hard for the person sleeping next to the window made it hard to maneuver going to the bathroom at night. However, the staff was exceptional and took time to give us great advice to maker sure we enjoyed our stay. We now have a "spot" in Chicago to enjoy whenever we travel to the Windy City. We loved The James Hotel. Read moreGenuine Expedia guest review
"Minimal style, Maximum experience"
Lovely. Minimal rooms with nice details. Incredible beds. Good art throughout hotel. Some but few gimmicks. Great proximity to shops and culture. Front desk and door staff outstanding. The restaurant doesn't exactly mesh with the scene. Room service was a little off. Dining room at breakfast playing way too loud music.Genuine Expedia guest review
"Great Hotel for Couples and Business Travelers"
I stayed here for three nights with my boyfriend. The staff was friendly when checking in and out. The room was clean and modern and upbeat. The only thing I dislike is the sink. It got cloaked quickly and started to leak water under the sink. I called the front desk and they contacted the person to look at it, but the problem wasn't severe, so it never […] got resolve. Overall, this is good experience stay at this hotel for me and my boyfriend. Read moreGenuine Expedia guest review
"The James Rocks"
People take care of you there. I really like this place. Great workout area. Nothing not to like.Genuine Hotels.com guest review
"Great boutique hotel"
Perfect location and exceptional staff; ready to help you with every need. Rooms are quiet and comfortable. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel boutique, impeccable service"
Great location, excellent service, great decoration style, classy amenities, a lot of empathy and kindness of the whole staff.Genuine Expedia guest review
"Cool hotel with fabulously designed rooms."
Loved the location. Great bed and room layout, not super spacious but they make the best use of the space available. Has the look and feel of a super trendy hotel without the attitude. Staff very attentive and it's a great location.Genuine Expedia guest review
For a luxury hotel, the staff was so warm and friendly, not stuffy like some other pretentious hotels. I loved it.Genuine Hotels.com guest review
"quaint hotel good location"
We stayed in a room with two double beds. The bathroom area included the closet space, so that was a little inconvenient. If there had been an extra mirror in the bedroom area, this configuration would have been easier to manage. I feel like the hallways and elevator could have been a little cleaner.Genuine Expedia guest review
"Very well located, good staff, and very quite."
Was very good clean, good location, near from restaurants, shopping centers, hospital and amenities.Genuine Expedia guest review
"Big room, great location"
Our clean, spacious room was on the 16th floor with a great view. Hotel is located in a great area with lots of restaurants and shopping. All staff that we came in contact with were very accomodating. Received a great lunch tip from the doorman. I would stay here again.Genuine Expedia guest review
Everything was impeccable. Service was attentive. The property was clean, eco friendly, modern, and vibrant. The location was safe and central to everything. Will not stay anywhere else except for The James!Genuine Hotels.com guest review
"Staff are fantastic"
Our room was comfortable and quiet. The bar was very well stocked if you were interested. What really sold us on this hotel was the staff. We were celebrating our 20th wedding anniversary and when the staff found out, they had a bottle of sparkling wine and chocolates sent to our room. In addition, all of the staff we encountered were friendly and very […] customer focused. The staff of The James helped to make our anniversary weekend even more special than we imagined. A big thanks to them. Read moreGenuine Expedia guest review
"Best value hotel in downtown"
The James has a perfect location and fantastic amenities, with spacious rooms. I will exclusively stay there next time I am in ChicagoGenuine Hotels.com guest review
the hotel is located 1 block off Michigan ave. near many great restaurants, shopping and close proximity to anywhere. the staff treated us like we owned the hotel and had come for a visit. the room bed comfort, shower were fantastic. the only 1 minor drawback would be a larger refrigerator in the room. instead of a coffee pot the give you an electric […] kettle. at first I didn't like the thought of using it, but it sure came in handy when only one of us wanted coffee or tea. Read moreGenuine Expedia guest review
""Definitely staying at The James Chicago again!""
I have traveled to Chicago several times. Each time staying at different hotels. The James Chicago was wonderful. The staff was very friendly. The rooms are very clean. Location is wonderful, a block off of Michigan, a few blocks from Rush Street. I will be going back to Chicago in a few weeks, and I will most definitely be staying at The James Chi […] cago! Read moreGenuine Expedia guest review
"Awesome style and location"
We love The James. We've stayed before. When we checked in, the woman working the desk did a great job of upgrading us to a super apartment. The style of the room was great. It had some wear issues. bulbs under the bar were out. The closet door in the bathroom was warped. Some of the upholstery was worn. The lobby is starting to show some wear as well. […] Overall, we love the attitude and location of the hotel and we'll stay again. Read moreGenuine Hotels.com guest review
Nice boutique hotel, friendly staff. Valet service was convenient (a little pricey), slow retrieving cars. Location is perfect, right off the magnificent mile, Chicago's first deep dish pizza restaurant & minutes from the sites. Kids were disappointed at the limited tv station selection. Overall great stay.Genuine Hotels.com guest review
"location was excellent"
I thought the hotel was very nice.The location was fabulous. My only suggestion would be to have the floors vacuumed better, especially the bathroom and exhaust fans in the bathroom.Genuine Hotels.com guest review
I stayed at the James in Chicago for two nights on business and had an excellent stay. It was affordable and the staff was helpful. I used the office center to print a couple hundred pages when kinkos couldn't do it, and the staff only asked if I needed more paper. The room was big and the king size bed was comfortable. There is a Starbucks on the block […] for breakfast and I was able to walk to good restaurants. No complaints at all. Read moreGenuine Hotels.com guest review
"Excellent affordable stay"
This hotel would be perfect for a business or personal stay. Just two blocks down from the Magnificent Mile, walking and exploring was easy. Hotel staff was extremely friendly and accomodating. Returning home at night to turn down service, low lighting, blinds drawn, bathrode laid out was delightful. I was on business, but would definitely choose this […] place for a romantic stay too. Room size was generous for a downtown hotel. Lots of nods to environmental friendliness and sustainability. Clean, modern room for a great price. Read moreGenuine Hotels.com guest review
"The James the best"
One of the best hotels I have ever stood inGenuine Hotels.com guest review
"not good for kids"
They were renovating bar/restaurant so you could only order up room service or order at the front desk and wait. Beds were very comfortable and bathrooms were very nice. Housekeeping came twice a day. The TV only has about 20 analog channels,.when I called to ask about it I was told the hotel is in between cable companies. The staff makes you.want to […] come back, not the hotel itself. Lucky there is a Trader Joe's across the street for snacks or drinks. The navy pier is a 6 dollar can ride away, that is awesome for kids. Good location, no pool, not intended for children. Read moreGenuine Hotels.com guest review
"Great for a girls weekend in Chicago"
The location is great. There are excellent restaurants on the same block and nearby. The Magnificent mile is a short walk away. No car is needed because it's easy to catch a cab anywhere that you need to go. Staff is friendly and helpful. Rooms are very clean and comfortable. I had a fantastic massage at the spa. Rates on Expedia were amazingly low […] for such a great hotel. This is now the only hotel for me in Chicago. Read moreGenuine Expedia guest review
"Great locaion, relaxing stay"
Location: excellent Decor: all white, very calming and something most people would not dare to do at home, so it was a nice escape Comfort: bed super comfortable, quiet location off of Michigan Ave.; bathroom sleek and functional Stayed with my teenaged daughter while doing college visits. We both really enjoyed our stay and will return next time we […] are in Chicago. Will stay there again! Read moreGenuine Expedia guest review
I've been traveling to Chicago frequently for the last three years to visit my daughter and have stayed at various hotels, but have never stayed in the same place twice. The James is the first hotel I've stayed in that I would like to return to. It is a very calming environment. The room was quite spacious and serene. The staff was the most courteous […] I've encountered. And then there's the wonderful Asha spa. The hotel is just two blocks from the red line, which makes it easy to get any where in the city. Read moreGenuine Hotels.com guest review
"Affordable Luxury and Excellent Service"
The James is an older property that has been refurbished into a modern luxury hotel. The staff was very accommodating from the beginning of the stay to the end. They have a business center in the lobby which was very convenient, and the lounge area was comfortable as well. They are doing construction on their lobby bar, so it can get a bit crowded in […] the evening, but otherwise we found it a very nice atmosphere. Our room was small but well appointed (we upgraded to the one room studio), the bed was absolutely the best hotel bed that I have slept in in recent memory. Two minor complaints about the room furnishings - a general lack of storage for clothing (drawers, etc) unless you wanted to live out of your suitcase, and no desk. There were a couch and two chairs as well as a coffee table but nowhere comfortable to do work on my computer. There were two televisions, but the room was small enough that they would only interfere with each other if they were both on at the same time. Housekeeping was more than happy to work around our schedule, but if you plan on staying in the room for the afternoon, it can be a bit noisy as they complete their work in adjacent rooms. They were happy to provide more coffee and tea when asked, however. Other than a small snafu with the in-room Honor Bar (which they promptly addressed) our stay was pleasant and we'll gladly stay again! For the rate we paid, the service was spectacular. They even took us to the train station in the house car. Read moreGenuine Expedia guest review
Had a wonderful stay. In a safe and tourist friendly location.Genuine Hotels.com guest review
Convenient to everything I wanted to do. Great customer service, not only did they get me a room at 9:30 am, many hours before the usual check-in time but I did not have to check out until 2:00 p.m. the following day. I would definitely stay at a James Hotel again!Genuine Expedia guest review
Fantastic hotel with incredible service. Centrally located. Very good size rooms. Loved the nightly turn down service!Genuine Expedia guest review
"Be prepared for noise.."
Surrounding area full if car horns, ambulances, and thin walls. Prefer higher up floors to help avoid this but boutique hotels are small and this one is especially so. Needs improvement in water pressure- worst shower in all my travels. On the positive side, location is convenient and beds are nice.Genuine Hotels.com guest review
"Great and not so great"
The service was exemplary. Everyone was so nice and accommodating. We went to our first room and there was one chair. With 2 people, one had to sit on the bed. So they upgraded us for a fee. For that fee, we got a smaller bed and no view of the city, however, we did get a sitting area. I didn't consider it an upgrade. The rooms need updating and cleaning. […] Our ceiling light was covered with dust and the towel holder on the back of the bathroom door was half way off. The maintenance guy who helped us with our Ipad docking station that didn't work was absolutely wonderful. So friendly. I would stay here again once they invest some money into the updating of the rooms as the service was excellent. Read moreGenuine Hotels.com guest review
"Quiet comfort steps away from busy Michigan Ave"
The personal service was impressive, while the amenities exceeded our needs.Genuine Hotels.com guest review
"Trendy, affordable, & convenient."
Beautiful lobby, staff were very helpful. Daily NY Times and coffee conveniently located in the lobby. The room was very asthetically pleasing at first glance, but was really just a quick redo of an older hotel. The carpet was dingy and some of the lights didn't work. The bed was extremely comfortable. Bathroom amenities were great, with very nice toiletries. […] I would definitely recommend this hotel for the price point I paid (~150/night). Read moreGenuine Expedia guest review
The James hotel was nice. I only had a few complaints, which I did not feel I needed to address to the hotel but is good to know for future bookings. We stayed in a studio. 1. No microwave 2. The fridge is only big enough to hold all the hotels' mini drinks 3. There were stains on it robesGenuine Hotels.com guest review
"Great hotel in Chicago"
Very clean and good. It is right opposite Burberry and other stores which are located on michigan Ave. despite its connivence, their services are really in detail and thoughtful. Overall, i would like to recommand this hotel to any of my friends.Genuine Expedia guest review
"Just off Michigan Ave"
Overall good hotel for the money. Wish I would have spent more and stayed right on Michigan Ave. Hotel is understated from the outside with great service on the inside. Would have preferred a larger bathroom but rooms were decent size and comfortable.Genuine Hotels.com guest review
The service was excellent, besides what I am about to say. The room was not. I was in a handicapped room, which was small. It was not what I requested and I should have been moved for the same rate but wasn't (no identical rooms available). That was not my fault and the hotel shold have moved me. Besides being too small, it was right next to the back […] elevator and so was very noisy and there was no hot water on two days. Overall, not very good. Though the services was good (outside of not moving me to a better room location). Read moreGenuine Hotels.com guest review
great location and service. wish we could get our own ice. also, room could use more comfortable furniture.Genuine Hotels.com guest review
"Great hotel + area, wrong room for us"
We loved the look, feel and location of the hotel. My husband and I were travelling to Chicago for a rare weekend away from the kids. The only real bummer of the experience with The James was that they did not have the room type we reserved available, only a room with two double beds. They offered us a very nice $50 credit in the restaurant but it still […] took a lot of the romance out of our hotel room experience. Read moreGenuine Hotels.com guest review
"Perfect for a Chicago Weekend"
Very conveniently located for a weekend of shopping high end stores and nightlife in downtown Chicago. The hotel has drivers available to take you to stores & restaurants in the area. The bar in the room is well stocked for cocktails with indulgent snacks. The service in the lobby bar was excellent. The concierge was resourceful.Genuine Expedia guest review
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