Great hotel! You are in the center of everything, and it is a great place to stay for both business and travel. We will definitely stay there again next time I am in Chicago!Genuine Hotels.com guest review
Response by The James Chicago Well, we will look forward to welcoming you back during your next visit to Chicago. We do receive a very equal mix of business and pleasure travelers in our hotel which makes it ideal for any trip to Chicago. Many of the amenities we offer are geared towards various demographics such as free WiFi, complimentary morning coffee, and 24 hour in room dining to name a few. Thank you for taking time to offer feedback regarding your recent stay at The James.
As New Yorkers we love the NYC James but we were disappointed here...The location is good for all the City Center sites but the hotel itself was disappointing. We were hoping for a slice of luxury hotel feel for a weekend away but the minimal decor starts to feel more budget hotel than modern and cool once it gets scruffy and worn at the edges. The […] room was small and bland rather than minimal. Two broken items in our room and a random wet patch on the carpet appeared midway through our stay! Two tiny lifts were overwhelmed by holiday weekend traffic and unfortunately lower down rooms seem to suffer with traffic noise (not surprising but good to know in advance). With no pool or lobby bar the place missed having atmosphere in our opinion. On a positive the staff were mostly helpful and the cocktails at the Jimmy are amazing! Read moreGenuine Hotels.com guest review
Response by The James Chicago Dear Zoe, Thank you for taking time to offer feedback regarding your recent stay at The James. Jimmy us one of those hidden gems with wonderful hand crafted cocktails in an intimate setting, I am glad you were able to enjoy Jimmy during your stay. It does disappoint me that the room was not up to the quality that we have come to expect. We do our best to see that all rooms are refreshed daily and that any and all issues are addressed immediately. I do hope that during your next visit to Chicago you will give us another chance to show you that we hold ourselves to the highest of standards much like our sister property The James New York.
The hotel is very nice, clean rooms, friendly staff and perfect location.Genuine Hotels.com guest review
Response by The James Chicago Dear Steve, Thank you for your kind words and taking time to offer some feedback regarding your recent stay at The James. You touched on 3 of our biggest assets and hopefully during your next visit to Chicago you will choose The James again and take advantage of all of our amenities.
"We will be back and soon. Great location and staff"
The James is located perfectly for shopping and dining anywhere downtown. The staff went out of their way to be of any assistance we needed. We had a "loft" suite which couldn't have been more comfortable. We will definitely stay here next time in the Windy City.Genuine Hotels.com guest review
Response by The James Chicago Dear Wayne, We are eagerly anticipating your return and are so glad that The James is your go to hotel in Chicago. Our loft suite rooms are a very unique room type, I hope you were able to take advantage of the projector in the room and watch a movie or two. As I mention to anyone and everyone I will put our customer service up against any hotel in the city as it is a number one priority of ours. Thank you for taking the time to offer some feedback regarding your recent stay.
"The James is Awesome - but the n'hood is loud"
The James is well located, clean, has wonderful service (great concierge), many amenities (gym, spa, free wi-fi, access to computers in lobby) and a wonderful restaurant and bar. I give them an A+ in the factors they control! My criticism is that the surrounding neighborhood is VERY loud. From bedtime to early morning I heard non-stop sirens, tons of […] loud car stereos, banging garbage trucks and beeping delivery trucks. If you are a heavy sleeper you may do fine but I did not get a full night's sleep during my four night stay. We were on the 9th floor...maybe it was a lot better higher up...ask for the highest floor you can get but beware the elevators are limited in size and frequency. This is common in the many well-renovated hotels in this part of town. The great news about the neighborhood is you are close to the CTA, the train and tons of restaurant options running the gamut of price and quality. I love that the hotel was near Trader Joe's, Starbucks and a wonderful Jewel Osco store. I would stay again but would request a higher floor and maybe take some ear plugs. Read moreGenuine Hotels.com guest review
Response by The James Chicago Dear Christian B, Thank you for taking the time to offer some feedback regarding your recent stay at The James. Our concierge team is one of the best in the city and I am glad you took advantage of their services. Sadly, being in the heart of the River North neighborhood there can be some street noise, especially on weekends that some people can find inconvenient. On the plus side as you mentioned our location is within walking distance of several great restaurants and shopping. When you do make your next trip to Chicago please be sure to mention that you would like a room on a higher floor and we would be more than happy to accommodate your request.
"Can't do any better!"
The James was outstanding. 1st class hotel in a great area. Not the largest rooms, but updated nicely. And the service here is fantastic. Not one complaint on our side.Genuine Hotels.com guest review
Response by The James Chicago Dear Andy, Thank you for taking the time to offer some feedback regarding your recent stay at The James. While we are somewhat limited with our room size due to the age and size of our building we try to make the most of the space and offer top notch amenities including our customer service, as you mentioned, which I feel is our greatest amenity.
"Modern hotel in great central location"
We secured the James Hotel through an Expedia package a few months out at a good price. When we arrived several hours before check-in the room was ready. The concierge was very helpful with tickets to tours and shows as well as restaurant recommendations and transport directions. One morning we were able to take advantage of the courtesy car for a ride […] to meet a tour guide. When rain was threatening, complimentary umbrellas were available. Even the coffee served in the lobby each morning was quite good. On the day we checked out the hotel kept our bags all day until 7 pm while we enjoyed the full day in town before heading to O Hare. Don't hesitate to book the James for a stay in the River North area of Chicago! Read moreGenuine Expedia guest review
Response by The James Chicago Dear El Carribe, Thank you for such a wonderful review of your recent stay at The James. You mentioned a few of the many amenities that our property has available and I am happy that you were able to take advantage of them. I am not a coffee drinker myself but I do hear that the Lavazza brand coffee we offer is very good. With all of the shows and tours in Chicago these days you were right to stop and talk with one of the knowledgeable members of the concierge team. We look forward to welcoming you back during your next visit to Chicago.
"st. james hotel"
wonderful staff; fabulous restaurant; terrific location; excellent concierge staff. the rooms need some updatingGenuine Hotels.com guest review
Response by The James Chicago Dear leonore s, Thank you so much for your kind words in regards to your recent stay at The James. It is always good to know that our team members are living up to expectations when it comes to customer service. We look forward to welcoming you back during your next visit to Chicago.
Our stay at The James was perfect. The hotel is beautiful and in a great location. The room was very clean and a nice size. The staff was wonderful. Everyone was extremely friendly and very helpful. Their recommendations for dinner were right on. Will definitely come back!Genuine Hotels.com guest review
Response by The James Chicago Dear JB, Our concierge team is one of the best in the city and they are amazing at recommending some great locations for dinner. Our staff is our greatest asset and they will stop at no end to ensure a great stay for all of our guests. Thank you for taking the time to offer some feedback regarding your most recent stay.
"very good location"
Although the room was not what I expected it to be (more updated)according to the pictures, I was not totally dissatisfied because it was very neat and clean. The bed was very comfortable. Probably the most comfortable that I have experienced with any hotel. The staff was very polite and helpful. I also enjoyed having concierge available for questions […] about the city. I was allowed to check in early because a room was available. There was also a room to keep luggage if you arrived early and the room wasn't ready, or in my case waiting for my flight to leave. It is also conveniently located in the heart of the city within walking distance of a lot of attractions.These were some of the things that made my stay here worthwhile and receive my recommendation for booking. Read moreGenuine Hotels.com guest review
Response by The James Chicago Thank you for your kind words regarding your recent stay at The James. I am happy to hear that your room was available for early check in and our staff was able to help you fully enjoy your time in Chicago. Our beds are amazing, especially after a long day of eating, drinking, and shopping your way through town. We look forward to welcoming you back upon your next visit to Chicago.
"Perfect room in a great area!"
Very clean, excellent service, great amenities & location. I would definitely stay again.Genuine Hotels.com guest review
Response by The James Chicago I am glad that everything was up to your expectations here at The James. You brought up two great aspects of our hotel that we pride ourselves on; our customer service is the most important thing to us and the amenities that we are able to provide for our guests. We look forward to welcoming you back during your next visit to Chicago.
"one block off the Magnificent Mile"
very nice stay, hotel staff was professional and helpful, good newspaper selection...and thankfully umbrellas!Genuine Expedia guest review
Response by The James Chicago Dear John, While I am sad to hear that rained during your recent stay at The James I am glad we were able to provide you with some cover while you braved the elements to enjoy your day. Our customer service is of the utmost importance to us and it pleases me to know that you were able to experience that first hand. We look forward to welcoming you back on your next visit to Chicago.
1 - I paid for a river-view suite- did not get it - 2 - I paid for a suite to comfortably accommodate two adults & two children. One dresser (aka TV stand) had only two drawers & a broken shelf that was available for clothes. Only a few hangers were available in the closet too. IN THE KING SIZE BED AREA: 3 - I had to request bedding for this bed. I […] requested pillows, sheets & comforter. They gave me two flat sheets (instead of one & one fitted sheet) & I had to make/fix the bed myself. Never received fitted sheet entire stay. 4 - I had to request a lamp due to no light(s). They gave me a bent/broken lamp that needed the wall to stay up/still. 5 - The overhead projector continuously broke down & had continuous scratching sounds throughout DVD playing. IN THE MAIN SITTING ARA: 6 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally. IN THE QUEEN SIZE BED AREA: 7 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally. Read moreGenuine Expedia guest review
Response by The James Chicago Dear Lisa, First of I want to thank you for taking time out to offer feed back in regards to your recent stay. I am very disappointed to hear that your accommodations were not up to our high standards. Unfortunately all of our loft suites do face the inner courtyard rather than the street. I do hope that during your stay our engineering team was able to look into the your noisy A/C unit. We would love to welcome you back during your next visit to Chicago so our true colors can shine through and improve on your initial experience.
"Room was on top of a trucking facility ..."
24-7 operation with trailers drop off and pick up. None stop noise. 3 nights there and not one good night of sleep. On top of that their valet made is wait nearly 30 min for the car. Yikes.Genuine Expedia guest review
Response by The James Chicago Dear ML, Thank you for taking the time to offer us feedback in regards to your recent stay. It is our intention to provide our guests with a clean comfortable, and quiet room for their stay so I do apologize for any unpleasant street noise you experienced in the evenings from your guest room. We would love the opportunity to make your next stay at The James Chicago much more comfortable by placing you on a higher floor or a room that was quieter facing our courtyard.
"Sophisticated decor, excellent service"
A couple of my girlfriends and I spent a weekend at The James, as recommended by another friend. The entire staff was incredibly, providing prompt service when needed and excellent recommendations on the surrounding area. The James is close enough to all the downtown Chicago attractions while being away from some of the Michigan Avenue traffic. Our […] room was very well appointed and comfortable, with lots of small unexpected amenities like free WiFi and free water that made our stay even nicer. I would definitely stay at The James my next time in Chicago. Read moreGenuine Hotels.com guest review
Response by The James Chicago I am very happy to hear that while in Chicago you and your girlfriends chose The James and were not disappointed. The level customer service that our staff offers is the most important thing to us and we are glad that you received nothing but the best from them. The complimentary WiFi and water are just a few of the little amenities we offer to our guests to make their stay that much more enjoyable. I hope your next visit to Chicago isn't too far away and we can see you soon.
Great location to use as a base for a downtown Chicago visit.Genuine Expedia guest review
Response by The James Chicago Thank you for taking the time to leave a review about your recent stay. I am very glad that you were so satisfied with the location of the hotel and that it met all of your needs while in Chicago.
Stayed a weekend with my daughter and couldn't have been happier with the hotel. Great location downtown. Very clean, quiet. Would stay here again.Genuine Hotels.com guest review
Response by The James Chicago Peter, It sounds like you and your daughter had a memorable trip to Chicago. Thank you for the kind words regarding your stay at The James and we would love to welcome you back on your next trip to Chicago.
"Great staff, perfect location."
I have stayed at The James before, and it seems to only get better as the years go by. The location is outstanding, the staff is professional and friendly and I have never had one complaint with the quality or cleanliness of the rooms. This is my go-to hotel in Chicago. Looking forward to staying there again.Genuine Expedia guest review
Response by The James Chicago Paul, Always great to hear from a return guest. I take great pride in knowing that guests continue to return to The James with so many other options in Chicago. I look forward to welcoming you back on your next trip to town.
"Great hotel and Great location"
I would highly recommend The James Hotel. It's in a perfect location. The staff, hotel, room, and restaurant were all fantastic!Genuine Expedia guest review
Response by The James Chicago I am so glad to hear that you were satisfied with everything our hotel had to offer during your time in Chicago. We are blessed to be in an ideal location, just one block off Michigan Ave. It makes me very proud that our staff in all areas of the hotel were very accommodating for you. I hope we have the opportunity to see you the next time you visit Chicago.
From the moment we pulled up in front of the hotel, the service was superb. My wife and I were both impressed by the professionalism of each and every member of the staff that we interacted with during our five-day stay. More than the cleanliness of the room and the fantastic location, it was the personal attention of the staff that stands out. The […] James is our new personal favorite for Chicago, and we hope to stay there every time we visit the city. Read moreGenuine Hotels.com guest review
I thought the hotel was very accomodating in terms of friendliness of staff, cleanliness of the lobby and the hotel rooms and the location. I was very happy with the service and would stay at this hotel again when visiting Chicago. I also enjoyed the lounge area near the bar as well as the restaurant attached to the hotel.Genuine Hotels.com guest review
I booked this hotel solely based on the reviews. All the reviews stated it was very clean, friendly staff and conveniently located. The reviews were all correct. I would definitely stay here again.Genuine Expedia guest review
Well located with smallish bathrooms, average closet space and only one single drawer in which to put clothing. Very friendly and helpful staff.Genuine Expedia guest review
Everything was great. We loves the late check out time of 2 pm, the location and the good sized rooms. The concierge could have been more helpfulGenuine Expedia guest review
"Can't wait to stay here again"
I stayed here while attending a conference at a hotel down the street. I am so glad I did because it was far more comfortable than the conference hotel! Elegant rooms with plenty of space to work and relax. The only downside was having to call room service to get ice delivered since they don't have public ice machines. Other than that, our stay was […] fantastic--a few blocks from Michigan Ave. and near many restaurants. A few blocks from the Red Line and a short 15-minute walk from the Blue Line, which was handy since we came in/out of O'Hare. Will definitely try to get a room there next time I'm in Chicago! Read moreGenuine Hotels.com guest review
Great hotel. Very clean. The restaurant was awesome. Best lamb chops I ever had. Perfect location.Genuine Hotels.com guest review
"A room well done"
I stayed at 3 hotels in downtown area during my trip and the James ranked up there with the others - let's face it, Chicago is an awesome city and it is hard to go wrong but I really loved the room layout in the James, the complimentary local water, the complimentary morning coffee and the excellent service -- for the great price I got on hotels.com, […] I would call it one of the best values ever - highly recommend Read moreGenuine Hotels.com guest review
The hotel staff was extremely helpful, patient and accomodating. We were a difficult, high maintenance group of 3 adults and 3 teenagers. They handled every special request (and there were lots) with a smile. The James is a great location within a block from Michigan Ave. and a Trader Joe's across the street. I would love to return again.Genuine Hotels.com guest review
I didn't care for the shampoo, conditioner, or soap. I think for the price of the hotel you should have at least received free shampoo bottles.Genuine Hotels.com guest review
"Great Place to stay and great location"
Room was great people were fantastic.Genuine Hotels.com guest review
You couldn't ask for better service or a better place to stay in Chicago! Hands down the best pick in the windy city.Genuine Hotels.com guest review
The James was a treat! We had a nice room the bed was comfy. Staff was very helpful. The James was right in the middle if everything. Close to the L and plenty of nice restuarants and shopping.Genuine Expedia guest review
"Didn't feel like a 4.5 star hotel"
Most 4.5 star hotels are pretty nice, but this one is different. I thought this hotel should be 3.5 stars.Genuine Expedia guest review
"Fabulous boutique hotel in downtown Chicago"
It was fabulous from check in to check out.Genuine Hotels.com guest review
Loved the room and staff. Room could use another mirror for when the bathroom is occupied.Genuine Expedia guest review
Room was beat up and Air Conditioner not working correctly. The repair service came to our room but couldnt do anything and they had no more rooms.Genuine Expedia guest review
"Best Staff & Location"
The moment we arrived at The James Hotel, we were greeted by very pleasant staff. Our room wasn't ready, so we were offered drinks (complimentary & delicious) in the lounge while we waited. The room was amazing! A lounge area in our room that had a projector TV with surround sound, a sitting area with another flat screen, and a very comfortable bed....of […] course with yet another flat screen! The rooms were very quiet. It's located in a very desirable area of downtown. The dinner was phenomenal! A must! Read moreGenuine Expedia guest review
A friend and I decided to book at The James hotel last minute at the 4th of July because everywhere else seemed to be booked. The moment we asked for help at the valet was a red flag and should have known better to stay with this hotel. The valet was very rude and unwelcoming as we were just trying to find other alternatives to park besides valet because […] we have had a bad experience in the past with valet services. The pretty much set the mood for the entire evening as we only stayed for one night. The double queen room we was very loud and uncomfortable as were trying to get a quiet nights rest. It was pretty obnoxious with all the police sirens and ambulances and overall noise from the streets as we could hear EVERYTHING. I would not recommend this hotel at all. The $250 plus $50 parking was not worth it period. Would have rather stayed somewhere else and paid for a much cheaper room not in the city had we known that it was going to be an experience like this. Read moreGenuine Expedia guest review
Loved our stay. All of the staff were very friendly and helpful, and the room was lovely.Genuine Hotels.com guest review
Service was excellent...valet was very helpful. I left my jacket in the car and they ran to grab it and brought it right up to my room. I thought that was nice lol.Genuine Hotels.com guest review
"Great hotel in the Magnificent Mile district"
This very well located hotel provided an excellent basis for our short stay in Chicago. Our room was clean and comfortable. It was easy to walk to most of the places we went to. Breakfast was tasty. Definitely a place we could stay at again in the future.Genuine Hotels.com guest review
"Chicago City Break"
The James hotel is ideally situated, just off the Magnificent Mile, and extremely close to all main attractions; whether you wish to walk or taxi. The staff are very polite and concierge extremely helpful. The hotel itself has a very bespoke feel and atmosphere adding to an all-round perfect stay. I would recommend this hotel to anyone wishing to stay […] somewhere central with a special personal touch. Read moreGenuine Expedia guest review
"Loved the location!!"
We loved how central the hotel was and the staff was very helpful.Genuine Expedia guest review
"Overpriced for level of service and quality"
Although the hotel is in a fabulous location, we were not impressed with the front desk customer service and the slow housekeeping.Genuine Hotels.com guest review
My boyfriend and I visited The James over the 4th of July holiday and we couldn't have asked for a better hotel! The rooms were great size, well appointed, luxurious, the beds were so confotable, the lighting was abundant and great! We were on the 11th floor and had a decent view of some of the surrounding residential buildings. The concierge was so […] helpful and got us a table at David Burke's in about 15 minutes (one of the best steakhouses in the city is right in the hotel). The staff was so friendly, the hotel as a whole was very quiet, aside from street no use. Even though it was one of the busiest weekends for the hotel, it never seemed crowded, too loud, or anything negative. The location is PERFECTION as it's one block off Michigan so it's a less crowded street, but its walking distance to everything, including Navy Pier. I truly cannot express how satisfied we were with The James. You absolutely can't go wrong here! Read moreGenuine Hotels.com guest review
"Great hotel right in the middle of everything"
My wife and I visited Chicago for a few days in July we absolutely love the hotel right locations restaurants and shopping courteous and kind staff clean hotel room overall a great experienceGenuine Hotels.com guest review
We had a wonderful experience with this hotel and its staff and will definitely recommend and plan to stay again. The main restaurant, David Burke's Prime House was a bit disappointing though given the ratings it has received. The rib eye I had was nothing exceptional and my wife's scallops were cool inside. We commented on it and they did replace with […] a whole new plate which was definitely much better and excellent dish since I tasted both. Read moreGenuine Hotels.com guest review
"Standout among a sea of boutique hotels"
Have stayed in almost every similar size/style hotel at this same price point in Chicago. The James is my favorite based on decor, great water pressure, front desk service and the always welcome 2pm standard checkout time. Highly recommend when you are trying to choose amongst many similar products in the area.Genuine Hotels.com guest review
Very nice staff , centric place , clean, good restaurants aroundGenuine Expedia guest review
AndGood location very good restaurant! But old looking with dark and small corridors and rooms. Very nice and helpful staff. Best part close to Lake Michigan and Michigan Avenue!Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )