The hotel entrances, hallways and elevators smelled of cigarette smoke. Especially the area closer to the casino and side entrance. Because of the bad smell we are not returning for another night and have booked a different hotel. In addition the ice maker was broken and did not produce ice for most of the first afternoon, evening.Genuine Hotels.com guest review
Response by Red Lion Hotel Kalispell I appreciate your review. All feedback, good or bad, assists us in making our guests stay more comfortable. I have taken steps with my team to evaluate your comments. We value our guests and look forward to possibly having you stay with us again.
"They accept pets!"
The room was okay, nothing great, the beds were worn, but the pillows were nice. The tv was fine, and had all the channels. The bathroom was a bit small, but again, fine. The surprise? Jacuzzi tub! Although it looked like no one had cleaned it (or used it) since the 90's. It was in it's own separate room, behind some furnature. (Yes, we moved the furnature […] out of the way to check it out!) it was gross, but hilarious! It's quite a hike to get to glacier from this hotel, like, a 45 minute drive. And for a $15/night fee, we brought our cat. (Camping kitty) all in all, about $60 too much, and I wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Double bills you"
The room was very nice and the facilities were well kept. However, this is the second time I've had my staff stay there and both times they double charged me. They say they are just reserving a deposit in case there are incidentals but it exactly the same price as the room. It takes them over a week to get that amount refunded on to my card. Would they […] have refunded the second charge if I hadn't brought it up? Why does it take over a week to refund money it took them 20 minutes to take. I run a business and it doesn't take that long to refund money. I will try to have my staff stay at a different hotel if possible. Read moreGenuine Hotels.com guest review
I booked this room to avoid a 2 hour drive after a late night arrival. My plans changed last minute. Red Lion staff was very accommodating, altering specifics and for the late check in. The rooms are outstanding, comfortable, with all the extras you like to see. Def will stay againGenuine Hotels.com guest review
the screen door did not work very well , had to really work at it.in the morning the maid did not knock, assumed we were gone.Genuine Hotels.com guest review
"Great hotel close to Kalispell airport"
One night stay, very good room, gracious staff, quiet, clean, helpful.Genuine Expedia guest review
"Nice room too noisy"
Really liked the room and everything about our stay. Good size room, good breakfast. handy to shop. We heard other guests talking like they were right in our room.Genuine Expedia guest review
Great deal with Expedia. Very nice complimentary breakfast.Genuine Expedia guest review
"Nice stay, casino connected kinda cheesy ..."
great breakfast, nice staff, good location, limited places to eat in immediate area, I was not aware there was a connecting casino which was sort of cheesy, however no issues. Room was nice, lobby was inviting. Watch out for tons of bird dung falling as you enter the lobby, pretty gross all on the ground, I am sure they have been dealing with that forever. […] Overall nice stay, would stay again .... Read moreGenuine Hotels.com guest review
Very comfortable. First visit to Montana for birth of grandbabyGenuine Expedia guest review
"Hotel coneniently connected to mall."
Very convenient and clean hotel. Free breakfast was super.Genuine Expedia guest review
"Great location, older hotel"
Being attached to the mall, the Red Lion is located in a very convenient location. However, it's an older hotel in need of updating and the rooms smell like smoke.Genuine Hotels.com guest review
"WAS OUR 59TH ANNIVERSARY"
WE MENTIONED THAT WE WERE CELEBRATING OUR 59TH ANNIVERSARY. THE STAFF WAS SO SWEET AND CONGRATULATORY. WE WENT TO DO SOME CHRISTMAS SHOPPING AND WHEN WE RETURNED, THERE WAS A LOVELY BOTTLE OF SPARKLING CIDER ON ICE WITH 2 LOVELY GLASSES TO DRINK IT FROM. HOW THOUGHTFUL....AND WE APPRECIATED IT SO MUCH. BREAKFASTS WERE WONDERFUL TOO.Genuine Expedia guest review
This is a older hotel but in a great location attached to the mall. The carpet, curtains and bed covers were outdated and my room smelled like smoke. The bed was comfortable enough and the complimentary breakfast was great.Genuine Hotels.com guest review
"8 Day Stay"
The Red Lion is great value! All of the staff - from the front desk to the housekeepers are very pleasant and friendly. The rooms are kept clean and are very comfortable. And if you have to take care of business or just want to surf the web on your computer, you will find a comfortable desk chair and plenty of work space. I will be returning to Kalispell […] a number of times in the future and will plan on staying at the Red Lion each trip. I liked that the hotel was connected to the mall so I could go to "Anna's" for great Greek gyro. Read moreGenuine Expedia guest review
"Really nice place, very relaxing!"
Loved this place! Street view wasn't the most attractive but the inside was excellent! Very restful! Breakfast was fantastic!Genuine Expedia guest review
"In downtown Kalispell"
The hotel was easy to find and conveniently located in historic downtown Kalispell. The room was comfortable and I really enjoyed the full hot breakfast in the morning. I would definitely stay again and recommend the hotel to my friends and family.Genuine Expedia guest review
"Nice place in walking distance."
Nice place in walking distance to a lot of downtown shops and restaurants.Genuine Expedia guest review
"Lived up to rating"
Nice facility and staff. Would be glad to return.Genuine Hotels.com guest review
I checked in somewhat early and they settled me in a room right away. I was very tired from a day of travel and that was greatly appreciated.Genuine Hotels.com guest review
"Great Staff, Very Comfortable"
The rooms at the hotel were pretty standard for this price range (they were nice but no mind-blowing features, although they do have a coffee pot, mini-fridge and microwave). However, the staff was wonderful! They were all super-friendly, especially Jason at the front desk. He was really helpful with guiding us toward local resources. We stayed for […] 3 nights and went to Glacier National Park for two of the days. It's a little bit of a drive (~60 minutes) to get into the park, but not bad. There's lots of fun places to stop along the way, too (i.e., huckleberry-themed stores). The breakfast was amazing (made-to-order omelettes, eggs, potatoes, meat, pancakes, waffles, french toast, breads/muffins, juice, coffee, milk, and probably more that I'm forgetting!). Some reviews I read on here mentioned that there is no restaurant in the hotel, but there are at least 3-4 within the same block (Pizza Hut, KFC, local bar with really good pizza) and one nearby grocery store, so I didn't think that was much of an issue! Overall, great place to stay! Read moreGenuine Expedia guest review
Good hotel with a nice breakfast included and small but decent fitness center. There are many good restaurants that are close to the hotel and of course it is close to Glacier National Park. I was a little surprised that the pool was not heated but overall it is a nice hotel and I would stay there again.Genuine Hotels.com guest review
"Too expensive for moderate quality."
the room was decent enough, just more appropriate for $75, and not $175. I would not stay here again.Genuine Expedia guest review
Response by Red Lion Hotel Kalispell We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize that the hotel was less than you expected. We value you as a guest and we are always looking for ways to enhance our guest experience. We do hope that we will have the opportunity to serve you better during your next visit.
The bed uncomfortable. slept sitting up in grubby chair. Whole place dirty. Halls filthy. Worst place we have ever stayed. Will not be back.Genuine Hotels.com guest review
Response by Red Lion Hotel Kalispell We appreciate you taking the time to post a review of your various experiences while visiting our property. We apologize that your bed was uncomfortable and that you had to sleep in the chair. This is definitely not the type of stay we want you to have. In the future, if you are having any troubles with your guest room, please do not hesitate to contact our front desk for additional assistance. Thank you for being a valued guest and we look forward to serving you again!
"Disappointing for a Red Lion"
I was disappointed in this site. Have stayed at numerous Red Lions and would probably not go back to this one. There is no restaurant or bar on this property. While it seemed clean and the room was nicely updated, the hallways and bathroom in our room were not very clean. The hallway was needing a vacuum. Our bathroom floor was not clean as noticed […] by dropping my black pants on the floor and the pan in the shower was in need of a good scrubbing. There is a card to put on your bed when you leave if you want your sheets changed daily which we did not use but when we returned to the room, there was a poor attempt to even make the bed. The pillows were just stacked up rather than stood up as in arrival, the decorator pillow was piled on top with one on the floor and the runner at the foot of the bed was 1/2 on like someone sat on it. Our exit was the north entrance where the elevator entrance "dumped" you at the laundry. The door to the laundry was open all the time and in the mornings it was very congested with cleaning carts and staff standing around waiting to start their day. In the afternoon there were baskets of laundry in the hallway. None of which guests should have to see. I booked through Expedia and was not able to collect my air miles nor use our AARP card. My lesson to learn. I think this hotel charges more than the true value. And, don't expect the famous Red Lion cookies at check in. They don't have them. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Kalispell We appreciate you taking the time to post a review of your various experiences while visiting our property. I apologize that your guest room was not properly cleaned prior and during your stay. I would also like to apologize for the exit you utilized being so crowded with our housekeepers and their carts early in the morning. This is something we will be looking into and following up with our housekeeping staff on. Thank you for being a valued guest and we look forward to serving you again!
"Red Lion Kalispell"
Everything was great except for outside noise coming in thru a window that couldn't be closed tightly & the ac unit.Genuine Expedia guest review
Response by Red Lion Hotel Kalispell We would like to apologize for any inconveniences you experienced with all of the outside noise you were able to hear in your room. We certainly understand why that would have an effect on the quality of your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
Convenient and cleanGenuine Hotels.com guest review
Most overpriced hotel I have ever stayed in. Outside looks great. Inside is average at best. With all the great scenery around, the hotel is dead downtown in the parking lot of a mall. For half the price we paid, it would have been adequate.Genuine Hotels.com guest review
Response by Red Lion Hotel Kalispell We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. We value you as a guest and I apologize that the hotel was less than you expected. We do hope that we will have the opportunity to serve you better during your next visit.
"easy to find"
The breakfast was first rate with eggs to order, etc.Genuine Expedia guest review
We have stayed here the last two summers for 2-3 nights both times. We knew it was a bit overpriced from last years stay, but its proximity to the mall and downtown area is handy. This year however, it was a bit dissappointing. The outside hot tub was closed, the indoor hot tubs jets werent working and wasnt really very hot either. The downtown area […] of Kalispell is kind of shrinking with the new commercial construction happening on the north side of town. Thus I dont think I would plan on staying here just for the proximity again. Its a decent hotel and the staff are super, but we paid ~40-50% more for a room here than we did at any other equally equipped hotel on our 3 week vacation. Read moreGenuine Hotels.com guest review
Nice, clean and comfortable hotel. Excellent breakfast included in the price of the room. They also offer complimentary hotel shuttle, which is really great. We did not get our rental car despite having a reservation (thank you Alamo, really professional), and Red Lion shuttle came to pick us up from the airport. They also gave us a lift to the airport […] next morning to get the rental car. That was really really helpful, as we would have a problem getting a cub late in the evening at the Kalispell airport. Thank you Red Lion. Read moreGenuine Expedia guest review
"Nice hotel close to everything"
The staff met our requirements! They were all very helpful and treated us with great respectGenuine Expedia guest review
"Close to Glacier National Park"
I like the breakfast. it would have been nice to have a mirror in the room where the beds are located. the lily ponds and Gardens were beautiful.Genuine Expedia guest review
"In the heart of town"
Very nice place. A soid 4 star hotel with great breakfast. close to town. quiet and clean room. I would stay there again.Genuine Expedia guest review
Comfortable great location nice staff.....walked to county fair. Pick up at airport Effortless. Easy walk to town.Genuine Expedia guest review
The sleeping room was clean and in good condition. However, the public areas (breakfast area, hallways) were a bit tired. The breakfast was good, but guests were required to eat on plastic plates with plastic cutlery and foam coffee cups. The hotel is seriously not concerned with their environmental impact.Genuine Hotels.com guest review
We stayed at the hotel while our son recovered post-surgery. The hotel staff was very helpful in getting us into a room for an early check-in, even though the hotel was clearly packed. Service was great, the room was quiet, we were very happy.Genuine Hotels.com guest review
"Red Lion Kalispell"
Extremely attractive hotel and wonderfully welcoming staff. I loved the bed. So comfy, I slept like a baby. The lines were impeccable. The whitest, fluffiest towels. And an extremely quiet room. Breakfast was great. Having the Mall adjacent is just a super extra plus. I will definitely stay here again.Genuine Expedia guest review
Clean rooms, good service...pool and hot tub were nice.Genuine Expedia guest review
Nice hotel and convenient for shopping in the mall. The courtyard was a good spot to relax.Genuine Hotels.com guest review
"Red Lion needs to put some TLC in this one."
This is a hotel similar to Holiday Inn or Best Western. It's okay for its class-type. Not fancy. Kind of on the grubby side. The air conditioner in the room was antiquated and made the room smell like "Las Vegas", giving the room a cold damp lingering cigarette smell. We tried with great effort to open the window. They hadn't been opened in years. The […] carpet in the whole place could be replaced. The staff however was very friendly and accomodating. Read moreGenuine Expedia guest review
"room was a littl;e smokey and they did not catch"
We liked the stay for the most part. Would stay again. The smoke smell they over looked was not a big deal. The good service they gave us did outweight that issue. Good beds, free breakfast, super clean city. Lots of things to see and do and an attached mall too.Genuine Hotels.com guest review
"Nice hotel, great comfortable beds!"
The hotel was very nice. Go location. Rooms were clean and comfortable. The halls really need some carpet cleaning. Over all I would stay here anytime. They also had a good free breakfast.Genuine Expedia guest review
NiceGenuine Hotels.com guest review
Nice room and location. Room was over priced.Genuine Hotels.com guest review
Excellent place to stay.Genuine Hotels.com guest review
"Close to everything"
Nice room, and the. Outside garden very nice. Could of had breakfast could be longer than 9:00 10:00 would better .Genuine Hotels.com guest review
"Room wasn't clean."
I would not recommend this hotel. The room wasn't ready at check in time, so we were given an upgrade. But the new room wasn't properly cleaned. There was spit in the sink, the counter was dirty and the couch had big stains all over it. For $200, we expected much better.Genuine Hotels.com guest review
Response by Red Lion Hotel Kalispell Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to be checked into a room that was not properly cleaned. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
We had a non smoking room that clearly had significant tobacco smell.Genuine Hotels.com guest review
Location was in a less desirable part of town. Lot's of homeless people around the motel and bagging.Genuine Hotels.com guest review
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