"Love this hotel !"
I stay at the Red Lion at the Park every time it am in Spokane . The service is outstanding and they truly make you feel like you are at home. Close to everything downtown and if you need a ride to somewhere within a reasonable distance, they offer a free shuttle to and from your destination.Genuine Hotels.com guest review
"It's all a facade"
I travel around 60% of the time for my job, so I stay in lots of hotels. This hotel has a lobby and pictures of rooms that are not what my room looked like at all. I made a reservation for a king suite with a view. I got a full size bed with a view of the cement awning where cars pull in and they wouldn't switch me rooms. The furnishings are outdated, […] the thermostat fell off the wall when I went to adjust it, and the service in the restaurant bad. I waited almost 20 minutes before someone came to my table and it was about an hour before I got my food. Read moreGenuine Hotels.com guest review
Great place to stay, it's close to everything and easy to find. Staff was very helpful and friendly. Food at the restaurant is excellent, best club sandwich ever!!!Genuine Hotels.com guest review
"A great place to stay"
We enjoyed our stay. It's a great hotel. However, we were disappointed that the price didn't include at least one breakfast. On Hotels.com there was no mention of a $9/day parking fee, which would have been nice to know.Genuine Hotels.com guest review
"would not recommend"
There was mold all over the shower. The bed was not comfortable. The sheets were worn out. I would not stay here if they gave it to me. I have stayed at 10+ hotels in Spokane and this is the first one that really sucked. If you are on a budget, the Ramada at the airport is way better. For something nice, I recommend the Davenport.Genuine Hotels.com guest review
Conveniently located within short walking distance to the Spokane Arena. The rooms have their issues; 1. Bathroom is tiny, door would not even open properly. 2, Noise level from neighbors was bad, can hear talking on both sides. Restaurant food was outstanding!!Genuine Hotels.com guest review
Clean friendly atmosphereGenuine Hotels.com guest review
Nice hotel. Good location. Breakfast could be better.Genuine Hotels.com guest review
"Pig Out In The Park"
My husband and I were in Spokane to shop for a Travel trailer. We stayed here because we could walk to the Pig Out In The Park Event. The hotel was nice and clean. Bed was very comfortable. I was really surprised how quiet it was at night after the music stopped in the Park. The hotel outdoor dining was very nice and the staff was also very efficient […] and friendly. I do think the hotel is over priced, I was expecting a little more luxury for what we paid, but it might have been the holiday pricing. For the same price we could have stayed at Northern Quest which is very luxurious, but we couldn't have walked to the park. Read moreGenuine Hotels.com guest review
"Located right by Waterfront Park"
Everything was great including the restaurant and the 2 pools! Loved the short picturesque walk to the Waterfront Park. This was our 2nd stay at this hotel and we'll stay there again the next time we come to Spokane!Genuine Hotels.com guest review
"need automatic doors"
hotel needs to retrofit its doors with automatic door systems. Many guests with strollers or luggage are having to pull open a door to enter or exit. This is not very convenient. An automatic door would be much more manageable and much more efficient for the guestsGenuine Hotels.com guest review
I recieved a confirmation # from Hotels.com. Red Lion had no clue what the # meant. I had to make a new reservation in a room very different than the one Hotels.com said I had reserved. I have contacted my VISA card to deny the payment to Hotels .comGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for this feedback. While there can be, at times, some sort of reservation/booking issue, we trust the resolution was satisfactory in the end. We look forward to having you back. Best Regards, Zach
We had a very nice experience at this hotel. It was clean and the room was modern with comfortable beds. Will for sure stay again sometime!Genuine Hotels.com guest review
Room needed some air freshner & the view was the top of the roof of the other building, other than that it was niceGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for providing this feedback about your stay. I'm sorry to hear that you experienced a room that didn't smell clean. It's our intention to provide every guest with a room that not only looks and feels clean, but also smells good too. We will remind our housekeeping team of this standard. Thank you for staying with us! Best Regards, Zach L
"Nice Pet Friendly Hotel"
Loved the location on the Spokane River with bridge to the beautiful park on the other side. Watch out for the chocolate cake. It's a killer.Genuine Hotels.com guest review
We thoroughly enjoyed our stay. Ate on site and had good service and food was quite good, too!Genuine Hotels.com guest review
"Very Very Poor accomodations!"
Hello, I have been staying at the Red Lion Inn at the Park since 1980. This stay was the biggest night mare and I only return once a year to see my children and grand children. The Hotel maitanace was the poorest I have ever seen. They claim to be family and animal friendly. This is great but they have dog area were children play ouyt side my room and […] my grandaughter rolled in dog feces and dogs were allowed in pool area where there was dog feces and a area at the end of the pool area with slime and bacteria that I had taken pictures of for three days with no cleaning until I personally did a walk thru with a manager. The toilet in our room did not fuction until I returned a call an demanded it to be repaired. The room I was promised was not available then I was placed in it two days later. They did not charge me for the night the toilet did not work. the manager could have offered my husband believes to have a complimentary stay when we return next year but even this was not offered and I did not ask after such poor service and the attitude of the maitaince man who came to our room to have to make a reapir so our sliding door would open. The Manger was rude and avoided the situation leaving a very nice manager Zach to clean up his unprofessional behavior. People we spoke wwith were having the same issues they want to charge full rates of lavish and in return no customer service care that was pleasant. We will be contacting corporate again before the end of the week. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for the detailed comments regarding this stay. I apologize for the issues you encountered, and I'm glad to have been able to connect with you in person and resolve them. I assure you our teams have taken the necessary steps to address what you mentioned, and we hope to have the opportunity to welcome you back in the future. Best Regards, Zach
Great hotelGenuine Hotels.com guest review
The reviews and pictures had us excited for our stay. When we arrived and checked on our room in the tower was filthy. We asked for another room and it was better but still not as clean as it could have been. We travel a lot and have been to many hotel chains and the Red Lion properties we've been to have all been old and dirty.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane I'm sorry to hear this was your experience at our hotel. It is never our intention for cleanliness to be a concern, and this isn't usually an issue. Still, we will use your feedback to coach our staff in striving for our high standards. We hope to have you back soon so we can provide the type of stay you deserve -- issue-free and relaxing. Best Regards, Zach L
"Clean rooms are overrated"
There's nothing more disappointing than driving for seven hours across Montana and Idaho only to be given a room at the Red Lion hotel in which the beds are unmade, wet towels are hanging in the bathroom, and garbage is still in the garbage cans. We basically walked into our room and walked right out. It was disgusting. We were given a new room that […] initially appeared clean, but featured towels with human hair on them and stains of an unknown origin. Yikes! Read moreGenuine Hotels.com guest review
Having stayed at Red Lion in Spokane frequently on business, I was disappointed with my most recent stay. Hotel very crowed with families & front desk seemed overwhelmed. Requested a top floor, secluded area away from large families & was put on top floor in Exective Tower. Didn't sleep much since constant doors slamming & loud conversations in hallway […] all night long. Not a good hotel for business travelers. Won't be staying again. Read moreGenuine Hotels.com guest review
"we had a great time"
It was the most comfortable sleep I had all week. We will most certainly be back!Genuine Hotels.com guest review
"Fun water park for the kids"
Comfortable room, great location (not too far off the interstate). Indoor pool was nice, but outdoor pool with waterslide was awesome. Great way for the kids to burn off some energy before jumping in the car again!Genuine Hotels.com guest review
"First visit to Spokane"
The hotel has an excellent downtown location with easy access to the heart of Spokane. The pool was a pleasant addition since it was about 100°. The hotel was clean and comfortable and the beds were easy to sleep in. I would prefer noon check out instead of 11 AM but otherwise it was an excellent experience and I would go backGenuine Hotels.com guest review
The hotel room was wonderful, the pool fantastic!! Breakfast delicious!Genuine Hotels.com guest review
I have stayed there before and enjoyed stay. I was told I had a pool side room I had to look out the far corner of my window to see the pool. Room was not that clean. When I went to bed there was hair on my sheets. Also was charged for parking which was included in my price the last stay. On line was not a great deal.Genuine Hotels.com guest review
We absolutely loved the hotel, really comfortable beds and especially the outside pool with slide. Only 2 draw-backs for us: the continental breakfast is an extra $12 per person which we weren't told about when making the reservation and the rate for one night was so high that we couldn't stay multiple days. All together, we would have loved to stay […] longer but it was too spendy for us. Read moreGenuine Hotels.com guest review
"Too big, not as pet friendly as they say, too big"
Not a fan at all, if I knew the size of the place I would have never booked, almost 5000 rooms, like 3 different hotels connected, bad layout. Don't bring a barking dog, so many teenagers/kids being loud. Food is overpriced and not that great. Teenagers were practically have intercourse in the hot tub. Just stay somewhere else.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane I'm very sorry to hear you had a difficult time on your most recent stay with us. Sometimes, the 400 rooms can come across as quite large, but we still desire to provide the "small" hotel feel in terms of service and friendliness. We pride ourselves on being pet-friendly, and, while we do ask that guests respect others by following a pet policy, we never intend it to come across as excessive. Regarding the issues with the teenagers, we do not allow for this kind of behavior and strongly encourage you to notify management the moment you witness such an issue, so we can address it immediately. We hope you'll visit us again in the future, so we can provide the relaxing experience you ought to receive each time. Best Regards, Zach
Very fun for the children in the outdoor pool.Genuine Hotels.com guest review
i would definately stay again.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane It's great to hear you would stay with us again on a future visit to the Spokane area! We hope to welcome you back! Best Regards, Zach L
This was a great experience for business training. The room was expensive for a one night. No special offer or discounts for being a teacher, student or part of the conference. Dinner at the hotel was alright, price was perfect and enjoyable. Everything was alright ecept for the service, our waiter disappeared and we waited for 20 minutes before someone […] (the manager) took our order. We couldn't use the pool facility or the hot tub because a child puked in it.. I would have loved to stay longer but Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for telling us about your recent stay. In the future, feel free to check with our Front Desk for any applicable discounts you might receive as a government employee -- we're always happy to look and often have them available. Also we're sorry about the service issue you mentioned, but hope to welcome you back in the future to prove this is not normal to our hotel. I'm glad you stayed with us and trust the conference you were here for went very well. Best Regards, Zach L
"Great location and an all-in-one hotel!"
I like the fact that there were two pools. One indoor and the outdoor pool with water slide. Also they had a restuarant there which was a bonus. You didn't have to venture out and get lost in a big city looking for somewhere to eat.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane I'm so glad you found our hotel offerings convenient and highly satisfactory. We love the flexibility of having two pools and the Dam Bar and Grill located in our hotel is definitely a good spot to grab some grub. However, we're always happy to help you explore downtown Spokane too! Next time, try our complimentary downtown shuttle so you don't have to worry about getting lost but still get to enjoy what Spokane has to offer! Best Regards, Zach L
We stayed for one night in July. Enjoyed the swimming pools and the great food at the restaurant. We also enjoyed the great walks we took in Riverfront Park. Cant wait until next month, when we will be staying for 4 nights. We will be attending a wedding at the Flour Mill, which is walking distance to hotel.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane It's great to hear these comments about your recent stay with us. Our proximity to fun locations in Spokane like Riverfront Park and the Flour Mill is definitely a big plus. We're looking forward to hosting you when you come in August and hope the wedding goes perfectly! Also, there are several historic buildings in Spokane that have self-guided walking tours and we'd be glad to recommend some for you. See you again soon! Best Regards, Zach L
Over priced room and nothing for it not even a breakfast. I was disappointed because I payed a lot of money for one night and all I did was pay for a bed.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for letting us know about your recent experience at our hotel. I'm very sorry that the value wasn't what you expected based on your reservation. We will look for ways to improve our offerings so that you have a better stay in the future. We look forward to welcoming you back soon. Best Regards, Zach L
We just loved the hotel and location! Kristin at the front desk gave us a map with all the downtown (walkable) locations to check out - the book store, the Irish Pub (good appetizers), Madeline's for breakfast. Because we had just gotten married, we were upgraded to a penthouse room with a separate spa room and nice big balcony with views of the river! […] Will never forget our stay there. The front desk is one of the best I've ever seen as far as service and helpfulness! Read moreGenuine Hotels.com guest review
"Easy access from the Highway"
Great place to rest on a long tripGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for the kind comments regarding your recent stay with us! Our goal is to provide a clean, comfortable night's rest for weary travelers, and we're glad we succeeded during your visit. It's definitely convenient to be so close to the freeway as well, but we're thankful to not have the road noise as well. Next time you're in town, we hope you're able to explore the downtown area as well because there's so much Spokane has to offer its visitors. Best Regards, Zach L
"Okay if you want to be down by the riverfront"
Not the cleanest rooms or hotel in general. Kids loved pool and very convenient location.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for submitting these valuable comments about your stay with us. I'm very sorry to hear you felt the general cleanliness wasn't acceptable. I assure you this isn't normal to our hotel and we will pass along your comments to each department, so we can use it constructively. We always strive to improve our offerings in every way, and we hope to welcome you back to provide the kind of experience you deserve. Best Regards, Zach L
Out of the three hotels we stayed at, the Red Lion at the Park was the best. The room was inviting, the bed was perfect and the view from the 11th floor room was amazing! The outdoor pool was great for the hot sunny day and the indoor pool and hot tub was relaxing for the evening. Definitely would recommend this hotel.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for the great comments about the stay you enjoyed at our hotel! It's very nice to hear you had such a positive experience in our facility and with our staff. I love the view from the 11th floor as well -- it's a gorgeous view of the Spokane area. We hope to host you again soon and are excited to provide even more happy memories. Best Regards, Zach L
"Great hotel and location"
We were on a college tour trip with three kids. Hotel pool was great for my six year old. The location was perfect for our teens as we could walk through the park to restaurants, shops and the Gonzaga campus. There were also plenty of fun things for our younger one within walking distance. Hotel was nice and workout room was great. Skip the breakfast […] buffet though--had to pay and it was worse than the free ones. Read moreGenuine Hotels.com guest review
Very nice & very wonderful!Genuine Hotels.com guest review
"Couldn't be in a more gorgeous area"
I stayed since it was so close to a wedding I came to town for. The location on the river makes it a restful and gorgeous spot to stay. It was just a short stroll along the river path to the wedding venue.Genuine Hotels.com guest review
Myself and my family have srayed at this facility many times and each time it has been wonderful.Genuine Hotels.com guest review
Very nice but busy hotel. We ate dinner in the restaurant and the food wa delicious and the waitress was personable and attentive.Genuine Hotels.com guest review
Seemed to lack hotel help. Also requested king bed but got to room and two doubles.Genuine Hotels.com guest review
"Very nice stay"
Location was very good on the park. Room was very clean and comfortable. Parking was $9, which was on the website but I did not notice it. Everything worked well in the room except that the bathroom door is showing damage from decades of high humidity. The decor is perhaps a little dated. The only thing that was bothersome was that the music was played […] outside near our room until quite late. Read moreGenuine Expedia guest review
I wish i didn't have to give them a star.The staff was EXTREMELY rude, they nickel and dime you around every corner. The pool is disgusting. And the headboard knocks against the wall every time you move the bed. Overall this was the worst time I've ever had at a hotel, period.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you so very much for your comments. I apologize that your room was lacking the cleanliness you both deserve and expect. We hope you will give us another try so that we make this right! Thank you, Brent A.
It's very nice being so close to the park and downtown without actually being down town. :) The outdoor pool is nice too!Genuine Hotels.com guest review
We loved the location of the hotel. Our room was comfortable and clean. The bed arrangements weren't what we were expecting and the staff had a roll away bed delivered before we even had our luggage up to the room. The pool was a big draw for us as we are traveling with a young child, and it was disappointing. The weather and the water temperature were […] too cold to use the big outdoor pool with the slide, and the kiddie pool was really dirty. So we moved inside to use the indoor pool and the water was really cold there too. Even the air temp in the indoor pool was too cold. Read moreGenuine Expedia guest review
"Anniversary visit to Spokane"
Was a nice room. I inadvertently scheduled only 1 night but needed two. The front desk got us another room so we did not have to move rooms the next day and at the same price we had for the first night. Was great to be walking distance to town through the park. Late night lounge food was good. Pool was good.Genuine Expedia guest review
"Nice central location in downtown Spokane"
My husband and I had a very nice stay. The room was clean and comfortable, the pools (both indoor and outdoor) were clean and well maintained, and the staff was helpful.Genuine Expedia guest review
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