"Terrible customer service"
(Continuing previous review) fee in cash rather than putting it on my credit card, I would not be given a refund until the room had been "checked". I was also warned this could take a long time. My request for a fan was completely ignored. I will not be staying at or recommending this hotel to anyone ever. The rooms also had cheap, thin, plastic glasses […] like you get at a cheap motel rather than regular glasses, and the toiletries consisted of a bottle of shampoo and nothing else. Only positive things I can say is great view of the river, and the beds were comfortable. Read moreGenuine Hotels.com guest review
Great place, very clean! All the staff is so friendly & helpful. Love the shuttle service especially since we arrived on a snowstorm. We will definetly be back!!Genuine Hotels.com guest review
Great location! Restaurant in hotel was awesome at a fair price. Definitely would stay again!Genuine Hotels.com guest review
Excellent view of New Year's Eve fireworks and we didn't even request it- Lovely surprise! Hate that we have to pay for parking - $9.00- It's Spokane for crying out loud. We had soap, but no shampoo/conditioner (I'm sure we would've gotten some if we had asked). The room was functional, nothing special. Will definitely come back for the Bloody Mary […] they advertised - looks amazing! Read moreGenuine Hotels.com guest review
Excellent accommodations. Very comfortable and quiet considering it was New Year's Eve. Lounge server was friendly, and efficient.Genuine Hotels.com guest review
Location is great, right on the river. Didn't like that there were no on demand movies in the room. Bathroom fan didn't work too well and the door was worn. Otherwise, the room was in good condition. Wifi easy to use.Genuine Hotels.com guest review
"Ask and you shall receive."
We were given a room that was three doors down from a room with a barking dog. Went to use the phone to ask for another room, the phone did not work. We tried turning on the heat and the heater/AC did not work. Gathered our bags and asked for another room on the other side of hotel. Pleased with room. Thanks.Genuine Hotels.com guest review
"Great place to stay."
We stayed with our puppy, and the hotel was able to honor our request to be near an exit, as we didn't want any "accidents".Genuine Hotels.com guest review
"Holiday Get Away"
Extremely comfortable in every way. From the warm greetings at the front desk on check in and check out to all the holiday attractions and decorations throughout the hotel inside and out. Excellent hospitality in clean comfortable, safe rooms. Exquisite breakfast lounge food and staff.Genuine Hotels.com guest review
we were in town to celebrate Christmas with family. It was a great weekend.Genuine Hotels.com guest review
"Convenient, clean, friendly accommodations.,"
I am surprised to pay for self parking in an open lot. Need to paint with lighter shade of paint for interior of building. The tv channel selection was very poor. The beds were very comfortable. Fan in bathroom very loud. Liked the coffee in room. Staff was very nice.Genuine Hotels.com guest review
Crystal and Britney were awesome! Thanks for a great stay.Genuine Hotels.com guest review
Housekeeping failed to replenish my coffee- disappointing since that is what I look forward to every morning.Genuine Hotels.com guest review
"Fair to Good"
We stayed at the hotel during a conference weekend and enjoyed the downtown location and the amenities of the hotel. The room wasn't well cleaned though and it was obvious that the housekeeping rushed it. We may or may not stay there again because of this.Genuine Hotels.com guest review
"no comforter, not power doors on front entrance"
Not a warm comforter on the bed... asked front desk, they gave us a lightweight "throw" - thoight the room was warm, so that was good.Genuine Hotels.com guest review
"Red Lion Inn at the Park"
the bottom of the door and the floor that let in a lot of hallway noise and lots of light. Had to put a towel down to block it off. Bathroom fan was extremely noisey.Genuine Hotels.com guest review
"sleepless in Spokane"
between the noise from the pool and the wind whistling through the windows I got very little sleepGenuine Hotels.com guest review
I checked in late, it was a good stay. Staff was friendly and courteous.Genuine Hotels.com guest review
Have stayed at this hotel numerous times over the years. Service is always outstanding and the rooms are always clean and comfortable. A great value.Genuine Hotels.com guest review
We were in town to see Motley Crue. The hotel has an airport shuttle and is located near the arena and Riverfront Park. Great service and room was clean. The only thing was it didn't have a clock.Genuine Hotels.com guest review
"top notch staff"
Great location. Front desk, room service, and lounge staff are top notch. Thought I had paid enough for the room that I shouldn't have had to pay $9 to park my rig.Genuine Hotels.com guest review
"Close to Arena"
Great stay! Walking distance to the Spokane Arena. The bar stayed open late after the concert. That's refreshing in a hotel. Staff gave me the number to a pizza place who delivers pizza to this hotel. Pizza was quick and very good!Genuine Hotels.com guest review
The running of the restroom fan continuosly was a bother sleeping.Genuine Hotels.com guest review
Our stay was outstanding. I will recommend to all my friends and family.Genuine Hotels.com guest review
We had a great timeGenuine Hotels.com guest review
"Wonderful stay. Great front staff!"
The front staff was awesome!Genuine Hotels.com guest review
"Great Visit - Fair Service"
Great hotel. Close to everything downtown. Of course, navigating downtown Spokane is a nightmare but still close to everything. We did ask for a courtesy van at 5:45 to attend an event at the Spokane Arena and we were their at 5:40. At 5:50 we started to get nervous and asked about the van and were told the van already left and that we could wait for […] the next one. I guess they don't wait for you when you ask for a van ? Don't know what happened. We were 5 minutes early according to my cell phone so maybe their clocks are fast ? Only 4 tenths of a mile from the Spokane arena so a very quick walk which worked out well for us. Sheets were really wrinkled like the bed had been slept in and made ? Don't know - but was to tired to ask for fresh sheets. Read moreGenuine Hotels.com guest review
The girl that checked us in had a great personality and gave us a great room. Very friendly staff, room was clean and everything worked - great water pressure on the 10th floor! Gorgeous view of River Front Park. Located near some great trails/paths for taking a nice walk along the river.Genuine Hotels.com guest review
"Overall a 3 out of 5"
This could be a great hotel with just a couple of fixes. 1. The indoor pool was freezing! After only 5 minutes my granddaughter's hands, feet and lips were blue. Unfortunately, the indoor pool was the reason we chose this hotel. 2. The hotel buffet (which came with our room) you had to make reservations for. Never have I had to make reservations to […] have a complimentary buffet. The first morning we went down to the buffet, picked up a plate, served ourselves, and sat at a table. Then a hostess comes up and tells us we will have to leave because that table is reserved. What?? We apologized and left. We learned the hard way. Would have been nice to know their policy when we checked in. On the plus side the personnel was extremely nice and the food was good:-) Read moreGenuine Hotels.com guest review
"Thank you, Red Lion at the park"
Our family of 5 stayed 4 nights to attend a wedding. The staff on every level was great! The hotel was clean and well equipped. The room was a little on the small side for our rambunctious family but proximity to the park made up for it.The bonus of breakfast included was a stress saver all the way around. Overall it was a wonderful stay and something […] we will definitely do again. Read moreGenuine Hotels.com guest review
"Great Dog Accommodations"
The Hotel is older and the soaring lobby is a mishmash of decorator styles, with th '70s predominating. The front desk staff were very pleasant and welcoming. Traveling with dogs, we were grateful to be given a ground-level room with sliding doors opening onto a well-maintained lawn, complete with a clean waste-station. It was extremely convenient, […] and remarkable dog accommodations, especially for a downtown hotel. Read moreGenuine Hotels.com guest review
"Would stay again"
Room was dirty but staff rectified that immediately. Wonderful service, friendly staff.Genuine Hotels.com guest review
"PERFECT IN EVERY WAY!"
We booked a couple of nights before and after our wedding. I really was not expecting very much because I paid very little for the rooms. When I checked in, I was upgraded to the Presidential Suite! WOW!! I have stayed a lot of places but this was wonderful! Staff were so very nice, everywhere we went! Positively the best place in Spokane! Just a few […] steps to take a walk in the park. The trees were changing color everywhere and beautiful! The hotel has been well taken care of through the years, clean and neat everyplace I went. We held a holiday party there last year and I was already impressed with the treatment, this stay topped everything I have experienced in Spokane ever! I am very pleased and I will book more nights there soon! Read moreGenuine Hotels.com guest review
"Nice hotel in good location"
The staff was very good and the hotel was very well maintained. The room, however, was a bit small and lacked furniture. In addition to the bed, it had only a desk, desk chair, and padded stool. Controls for the heating/air conditioning unit were difficult to manage; I thought the room was warm and stuffy.Genuine Hotels.com guest review
"Great deal not so great!"
Overnight stay for a family birthday. Next morning found no hot water in shower. By the time it could be fixed we had to leave. So no shower and no no contact from front desk. What really bothers me though is what the maintainence man said. " i'm guessing the guest that stayed in this room before you twisted the faucet handle, bi-passing the hot water […] connection." Hmmmmmm, what did housekeeping use to clean out the shower, tub??? Lastly, went downstairs to get some breakfast. Very disorganized. We thought breakfast was included with room. We got about a cup of oatmeal and a piece of toast with coffee and were charged the price of one buffet @ $12.00. Our great rate just became not so great. Read moreGenuine Hotels.com guest review
The hotel and stay were fabulous. However the cafe food prices were EXPENSIVE!Genuine Hotels.com guest review
Great Spot. It's just a short walk across the park to town. We took the bridge right behind the hotel into town. It's about an 8-10 minute stroll. (I might not do this walk alone late at night though.) We had a 2 queen room that overlooked the river and the pool from the 5th floor. The outdoor pool was not being used at the end of October. The beds […] were very comfortable. We've stayed at three other hotels in downtown Spokane and this one was the best. The other spots were nice too and more affordable. If you're on a budget there are plenty of nice places. I might stay here again but I might shop around too. We did not eat there so I can't comment on that. Read moreGenuine Hotels.com guest review
"Bate and switch... bed."
We booked the room with a queen bed and got a double bed, I was not happy being 6'5 my wife did not want to complain. The room size was just big enough to walk around that double bed.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for submitting this comment for our review. I apologize for what you experienced. It is never our intention to have a guest feel as if they've been tricked. I hope you'll try us again in the future so we can provide the type of high-quality experience you deserve. Best Regards, Zach L
We enjoyed our stay. The room was clean, modern, and comfortable. Convenient location. The staff was very accommodating and helpful in multiple occasions. We ate in the bar once and it was good. I liked the feel of the lobby. Felt like a major hotel. Minor negatives were the A/C was a bit noisy but certainly not the worst I've had. They charge extra […] for Bacon/Sausage at breakfast which seemed a bit cheap for a $200/night room. Eggs were of the powdered variety or so it seemed. We went out for breakfast at Dolly's (highly recommended up the street) the 2nd morning. Didn't eat at the restaurant. Didn't use the pool. Read moreGenuine Hotels.com guest review
"I'm not one to give excellent ratings.."
It was a positive experience for the moment I walked in with the greeting, the check-in went smoothly and quickly, the room was relaxing, the overall accommodations exceeded what most places offer these days. Close enough to walk downtown. Great stay. Will definitely recommend to others and revisit in the future. Thank you.Genuine Expedia guest review
"Favorite hotel in Spokanr"
Perfection from the moment we drove up until we left. Friendly, efficient staff, good breakfast, love that we didn't have to pay for parking as im the past.Genuine Hotels.com guest review
"Convenient location, friendly staff"
Smiling friendly staff, nice improvement! Convenient location to performing arts center. Room was on the small side, nice view of the river. Bed sheets were not fitted and slide all over the place. Room had a bit of funky smell, we forgot our air freshener we usually travel with for that purpose. Could have used an extra blanket since we ran the air […] conditioner and no we did not call, so our fault. Read moreGenuine Hotels.com guest review
Great stay!! Only thing better would have been hot dinner I'm a timely fashion. Waited an hour. By the time it was done and I got up to my room it was cold.Genuine Expedia guest review
Fine hotel but nothing special. Rooms and corridors feel dated but it has a nice pool.Genuine Expedia guest review
"Spokane get away"
Wasn't told there was a fee for parking until I arrived. The hotel comped the parking which I appreciated. The breakfast buffet was crowded and we were not told we would need a reservation. I asked for a cup of coffee while we waited the fifteen minutes for a table and they said we would have to go to the coffee kiosk and purchase a cup. This was poor […] customer service but I believe it could be corrected with proper training. Read moreGenuine Hotels.com guest review
beautiful sunrises. clean pools! Great coffee and hot chocolate. Elevator rides amazing!Genuine Expedia guest review
"A great place to stay"
Very nice...we parked the vehicle and walked everywhere we wanted to go...a great time away from workGenuine Expedia guest review
"Right on the River"
Hotel was clean, but a little dated. Right on the Spokane River and the Centennial Trail which follows the Spokane for miles. Hotel is a mere half mile from the falls. Walk across the bridge and you are at a beautiful park. Hotel had a nice bar and okay food. Our daughter loved the giant outside pool which had a slide and waterfall. College is an easy […] walk from hotel. Read moreGenuine Expedia guest review
"Quality and comfort"
The room was appointed beautifully, and as we were on the 8th floor, we appreciated the always-quick elevators. Parking was abundant, and the ease of traveling through downtown from this location by a main street was excellent.Genuine Hotels.com guest review
We have stayed here two times!!! And I'm always happy!! Great location by park and you can walk to the mall!! Pool is amazing and free bike rentals!!! Will definitely stay here again!!! :DGenuine Expedia guest review
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