Our room was not cleaned after the first night. The second night, the fire alarm went off at 3am. There were no staff outside informing guests. It was a false alarm. No apology or even an acknowledgement by the hotel staff.Genuine Expedia guest review
dissatisfied. bathroom had mold on ceiling. coffee cup had puncture in bottom, not wrapped in paper, coffee straw was dirty from previous people, unwrapped and sticky. fire alarm went off at 3am which was a false alarm, clerks did not know why it went off. had to go outside with my family in pj's, freezing till coast was clear. not offered any kind […] of refund,free hotel night nothing in lieu of this experience even after all of these issues were discussed with the clerk the next day., Read moreGenuine Hotels.com guest review
Room preference was not accommodated and room had not been cleaned well.Genuine Expedia guest review
"nice hotel close to river front park"
Booked my room online with expedia( saved me $) didn't check in until after my wedding. Walked into the lobby still in my wedding dress to check in ..got upgraded to a king suite with balcony view at no charge. Wished there was a mini bar in room though...Genuine Expedia guest review
It was nice that the hotel was 1 block from the convention center and the bed was nice but that really is the only praise I can give it. Upon entering the room we found a used towel on the kitchenette sink. Some updates have been made to the hotel but a lot of the details are outdated. Our head board had a few things broken off, also the hair dryer […] mount was broken so it was just laying on the sink. Lastly we had 2 bars of face soap and no body soap. The breakfast at the"atrium resturant" was not worth $12.95 for the buffet. I've had better free breakfasts at any Hampton Inn. The bacon and sausage was cold and the selection was poor. We could have ordered something but we were on a time crunch to get out. I'm not a fan at all of hotels boasting a restaurant for breakfast, overcharging, and serving the same low quality food as a cheap hotel. My last complaint was the $9 charge to park our vehicle at the hotel we paid to stay at. Read moreGenuine Hotels.com guest review
"Hotel was disappointing"
I checked in and went to my room which was very small Room 1212 , I was expecting something like they show in the pictures on the website.the bathroom was not clean, shower head broken. ( wouldn't stay in position and sprayed all over the place). The room was on the ground level and I had to walk through a maze to find it tucked away by the board rooms. […] This is the 2nd time I have been put in an undesirable room at this property. The bar not much better, I ordered a glass of Pinot Grigio it tasted like the bottle had been opened for many days and was very bitter. I only had a couple of sips and left. Read moreGenuine Expedia guest review
Response by Red Lion Hotel at the Park - Spokane I would like to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize for the lack of space you came across regarding your room. This is definitely not the type of stay we want our guests to have! We value you as our guest, and look forward to having you with us again soon. Regards, Brent A.
"not fancy, but clean and convenient"
Hotel is very centrally located. Took a nice walk through the park into downtown. Service was good and everything clean. Its not hip or very fancy, but a nice 3.5 star experience.Genuine Hotels.com guest review
"Great Downtown Value"
I have stayed here before and will most likely return. The location on the river is so nice after a long day. The restaurant serves good comfort food (the hand-cut fries are delicious). The gym is sufficient to counteract the comfort food. Overall a great value if your business takes you to downtown Spokane.Genuine Hotels.com guest review
"Terrible check in service"
Upon arrival, the hotel entrance ramp near the office for check in was blocked solidly by vans and other cars. I had to park far away and lug my bags back in because not a luggage cart was in sight nor no employee to help. Upon entrance, I saw a long line for check-ins, most guests not having a smooth time of it. There was a suited employee and another […] employee milling about, one at an official looking podium right near the long line. No one greeted guests, no one said sorry for the line, do you need a luggage cart, nothing. Additionally, the bathrooms are small and not upgraded. All hotel room doors and bathroom doors in our six booked rooms had gouges or scratches. My tub was not completely clean. Breakfast service was slooooowww. Read moreGenuine Expedia guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for providing your feedback on your recent stay with us. We take all customer issues very seriously. I'm sorry to hear our Guest Services & Front Desk Teams did not handle your arrival with professionalism. Please accept my apologies and I hope if you us a chance to make it up to you on your next stay. Regards, Brent A.
"Good Hotel for the price"
The hotel staff were quite freindly, room was nice, exercise room was clean and offered a nice variety.Genuine Expedia guest review
A girl at the front desk, Hanna, made the stay very enjoyable. The rooms were very nice, clean and comfortable. We will be back.Genuine Hotels.com guest review
Just to start the staff was very friendly and accommodating, however upon arriving in the room it smelled of cigarette smoke, but Hannah was kind enough to give us a different room without any questions. The bathroom in both the rooms had a wanting of a good scrubbing, there was small amounts of black mold noted to the ceiling and tiles. Overall the […] stay was fine, just a little more attention to detail and this place could be a lot more inviting. Read moreGenuine Expedia guest review
"Our favorite place to stay in Spokane."
We have been staying in this hotel for years. It is our favorite one in Spokane. However, this time our room had a musty smell and mildew in the bathroom. Also, there was a torn curtain and a tear in the carpet.Genuine Hotels.com guest review
"Great downtown location - close to many parks etc."
Great place to stay in SpokaneGenuine Hotels.com guest review
"Comfortable, Clean, Affordable"
Very nice hotel. We were in Spokane for a boys soccer game and overnighted here. I particularly liked that the rooms were located on the outside of the lobby area and centered in the middle, all covered and easy access from the rooms was the lobby w/dining room, bar, weight room. Bar staff was especially accommodating with a busy Saturday night crowd […] he took the time to switch some of the TV stations for us to view our local teams play. Lots of monitors in this bar. Read moreGenuine Expedia guest review
"Expedia Secret Deal Not Such A Deal"
Unadvertised parking fee in Expedia's so called secret deal. Room 50 yds from elevator. Direct TV-no thanksGenuine Expedia guest review
"Expected more :("
I have stayed there several times and had a great experience, but never before in the tower. This time, I was in the tower in a non smoking room that smelled like smoke. When you turned on the bathroom fan, it smelled worse- the smoke smell permeated everywhere. The shower and sink did not drain so you were standing in a puddle of backed up water before […] you even lathered up. Disappointing stay. Read moreGenuine Expedia guest review
"Pretty nice hotel"
We liked the hotel and it was in a great location! Parking was excellent. You had to keep your room key upon checkout to exit the parking lot. When we arrived the room smelled a little musty, and that was cured with a quick spray of Lysol. The only thing wrong with the room is that the windows had broken seals, and were all fogged up. It could not be […] wiped off, but needed to be replaced. Had a little trouble with the TV (something wasn't connected) and the staff came within minutes of calling and fixed it. He was very friendly and helpful! Read moreGenuine Expedia guest review
"Satisfactory but nothing special"
I choose the Red Lion for its riverside location, and wasn't disappointed--it's convenient and easy to get to. Service was friendly but careless. Parking is extra and not especially convenient. So--nice enough, but I'll try someplace else the next time I visit Spokane.Genuine Hotels.com guest review
"Good access to Gonzaga U."
My daughter and I came for one night to see Gonzaga. I expect if we stayed longer, we'd have enjoyed more of the local sites because the location of the hotel seemed good for downtown and river access as well. The pool looked very nice (has a slide!) but we weren't there long enough to appreciate it. We came in at night, in the dark and the hotel was […] very well lit and easy to find. Read moreGenuine Expedia guest review
iT WAS GREAT STAY. THE KIDS LOVED THE POOL WITH THE WATERSLIDE. IT WAS A HITGenuine Hotels.com guest review
"GOOD RATINGS FOR RED LION HOTEL AT THE PARK"
GREAT. WONDERFUL WALKING PATH AROUND THE RIVER AND PARK.Genuine Hotels.com guest review
"Always a Good Choice"
We choose this motel whenever we stay in Spokane. Its central location makes it convenient to both downtown and Gonzaga University. The staff is pleasant and helpful. The rooms are well appointed and quiet. Another plus is the lounge and restaurant on the premises which makes no need to venture out if one is a tired traveler.Genuine Expedia guest review
"Red lion at the park"
The location of the hotel's right next to the park so accessibility there is convenient. What's not so convenient is the sprawl that makes up the hotel itself. There are three "wings" that are on different sides and seem to transition mid-floor. To some this wouldn't matter, but since I was there along with family and friends, it made finding each other […] rather difficult. Something else worth mentioning...breakfast isn't free and morning coffee will run you Starbucks prices. The pools are nice, but the outside one gets crowded and is often surrounded by sunbathers. The indoor pool was better for quiet swimming. The rooms were clean and the beds pretty comfortable. The staff were polite. I realize these two things are what people are generally interested in...but hopefully this lends some insight to the "extras". Just try to book your party's rooms close together, I guess :-) Read moreGenuine Hotels.com guest review
"Bad Service, Nice Hotel"
Hotel must be understaffed as I waiting 3 hours to check in. The guaranteed a 3pm which did not happen which was very inconvienent since we had to be at a wedding at 4:30pm. Staff acted like we were we were inconvienencing them. Hotel was nice but staff was not so nice.Genuine Hotels.com guest review
Would have like to stay longerGenuine Hotels.com guest review
"Nice but not very personal hotel in downtown"
Great location next to the river and park in central Spokane. Hotel is architectural dates but still pleasant and well maintained. Kids enjoyed the pool. Staff were efficient but not overly warm.Genuine Hotels.com guest review
"Great location, great outdoor pool!"
Location next to Riverfront park allows for great family exploring. Outdoor pool and waterslide was a hit with kids. Room was very clean and comfortable. Great value!Genuine Hotels.com guest review
Will rebook again???Genuine Hotels.com guest review
"Close to work"
Hotel was clean, good quality, staff were friendly and helpful.Genuine Hotels.com guest review
"Good place to stay"
The hotel was clean and the staff friendly. The beds were comfortable - important after a day of driving. Room service was reasonably priced and the fruit was all Local and really good. The only downside is the noise, the walls are a little thin.Genuine Hotels.com guest review
"Ok but not for the money"
Ok experience but for the money there is nicer with breakfast included. Pool was nice staff was considerate there was a wait at check-in. On a positive they did listen and stopped having guest pay for parking.Genuine Expedia guest review
"They don't tell you everything..."
First, the hotel is expensive. As old and run-down (outdated, too) as it's getting, it's a little pricey for what you get. Second, when we checked in we were told that we had to pay an additional $9 for parking. (Really? It's their lot - and we never had to pay before.) Also, they neglect to tell you to KEEP your room key with you in order to leave […] the parking lot the next day. I can't imagine how many travelers did what we did, which was leave the keys in the room and try to exit the parking lot. Thank heavens their was a shuttle driver to let us out with his key, because we were backing up traffic and didn't know what to do! It's still a convenient place to stay, but it's getting as spendy as some of the really nice places downtown. I don't know that I would stay there again. Read moreGenuine Expedia guest review
Outdoor pool has water fall and a water slide, with ability to purchase food and beverages there. It is fun for young and old alike! It has an indoor pool and hot tub as well.Genuine Expedia guest review
"Great location and rate"
Beds were comfortable and a good shower. The only complaint was that children were in the pool at 7:00 am playing Marco Polo which woke us up. Wish the pool hours were enforced.Genuine Expedia guest review
"Convenient hotel close to town center"
We booked at the Red Lion on last minute notice after a problem with another property. We would definitely stay there again - staff were friendly, location was convenient, and bed was extremely comfortable.Genuine Expedia guest review
It was great!Genuine Hotels.com guest review
"Classy and accommodating"
We were very pleased to be treated as 'special' guests. Everyone was professional and courteous. The rooms were comfortable and the hotel is close to everything in town.Genuine Expedia guest review
Overall the room itself was nice but when our family showered in the morning the bathtub backed up and did not drain, therefore we were in standing water throughout our shower. It was a very unpleasant experience for a Red Lion Hotel.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you very much for providing helpful feedback regarding your stay. I am glad you enjoyed our hotel. I am sorry to hear about the difficulty you had regarding your shower drain. I have passed this info on to Engineering Dept. We take all of our guest’s comments seriously as they assist us in providing better service. We hope you will be staying with us again so we can prove our ability to exceed your expectations. Regards, Brent A.
"Comfortable Hotel in a Great Location"
We will definitely consider this hotel for future visits to Spokane. Comfortable room, great outdoor pool for kiddos and great location for access to downtown and several local restaurants and amusements.Genuine Hotels.com guest review
"Access to park and downtown area"
Great location within walking distance of park, cafes,bakeries and movie theatres. The hotel seemed a bit understaffed in the summer with long waits at reception. Rooms are comfy with great bedding.Genuine Expedia guest review
The stay was okay. The location is great. The lobby and pool are lovely, however the rooms need some updating and the bathroom smelled like urine and the toilet was leaky.Genuine Hotels.com guest review
"Nice hotel overlooking Spokane River"
This hotel (and the nearby Holiday Inn) have garnered THE premier hotel locations in Spokane. This is a very pleasant and comfortable hotel and I enjoyed my stay there. I may have enjoyed it even more because in the prior week, I had stayed in some really awful properties.Genuine Expedia guest review
"Great downtown access"
The stay was great but I was a litle dissappointed that there was no breakfast included with the cost..Genuine Hotels.com guest review
"Great Location & Convenient Shuttle"
If you aren't familiar with Red Lion, this compares to a Hilton or Hyatt. It is a great location. The walk across the bridge & through Riverside Park is beautiful, and you are within a mile of several good downtown restaurants. The hotel also has an airport shuttle. A taxi to downtown from the airport is about $25, so it was worth the extra $15 we paid […] for this hotel. There is a restaurant in the hotel, but the breakfast buffet was $12.95 - and it wasn't great. Next time we will forgo the buffet & walk downtown for breakfast. There is a nice pool, geared toward families. Get there early, as people were draping towels over chairs to claim them by 8 a.m. Only negative was the position of the a/c unit. It blew into the desk, so the room did not cool quickly. Read moreGenuine Hotels.com guest review
"Close to touring historical buildings and sights,"
Nice to have free shuttle to from train 24/7. Friendly, professional staff all aroundGenuine Hotels.com guest review
fast check in, friendly staff, perfect location for our needs, beautiful views, enjoyed our stay, hated having to pay extra for parking and breakfast, and our linen did not get replaced once during our 4 night stayGenuine Expedia guest review
"One of the best!"
We slept like babies. We were so trilled by the genuine feel of helpfulness the exuded from the staff. And not just one person but every single person you walked by o who walked by you made certain that all your needs had been met before they leave your presence. AMAZING! Will definitely book here next time we are in SpokaneGenuine Hotels.com guest review
"Poor Experience at Red Lion at the Park"
Parking was impossible, our room was not made up after leaving at 830am and returning 6pm. Service items stacked on a tray were left in the room. Absolutely poor experience for being charged $159 per night and the room was located on the main floor in a high traffic area used by both guests and employees. When I asked why our room was in such poor […] condition, the desk attendant suggested perhaps the do no disturb sign was on the door. I did not place the sign on the door and was the last person out. The room was partially made - in my opinion the housekeeping staff was lacking in effort. We did not move furniture around but with four kids, yes, sheets and pillows were all over the beds. Housekeeping was offered so my children and I were to what? Wait in the lobby? The purpose of having the room was to get some privacy after a long day. Utterly disappointed and will not stay in any Red Lion property. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel at the Park - Spokane Thank you for your comments regarding your recent stay with us. I apologize that we failed in making your stay a pleasant and relaxing one. We hope that you will visit us again so that we may right our wrong and give you the service and amenities you deserve.
"Great location. Good value."
Attended a conference at the hotel. Room was more than adequate for the price. Loved the location near the river and proximity to three park and downtown amenities. Staff was friendly and attentive. I also enjoyed the pool.Genuine Expedia guest review
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