"Convenient & comfortable"
All good except no cleaning service. Came back to room end of day to discover bed not made and bathroom not serviced. Stayed two nights.Genuine Hotels.com guest review
"Comfy bed and pillows makes for a restful night"
The front desk staff was very nice and helpful.Genuine Hotels.com guest review
"Stay for Family Wedding"
We were not happy at all with our stay at this Red Lion hotel. I have stayed in many different Red Lion's and this one falls dramatically short of my expectation of others. Check in time is 3pm. We were able to finally get checked in at 4:15pm. After a 3 1/2 hour drive that's all we wanted to do was sit around and wait another hour and a half to get […] checked in. TV did not work when we got in room and maintenance did come and get fixed within an hour. Balcony was not clean. Looks like it had not been swept in months and cigarette butts out there as well as a dying baby bird. Room was clean on inside. The reason we were given for late check in was that someone was on vacation and they were behind. Seriously, an hour and a half late. And check out is at 12 noon so it took them 4 1/2 hours to get our room clean. I would highly suggest another hotel in Yakima as this one is not good at all. Breakfast buffet was constantly out of food and they were slow to refill or stay on top of it. Do not stay here. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center I wanted to take a moment to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize for the inconveniences you experienced when you arrived to check in. I would like to apologize for our breakfast buffet not being properly stocked as well. This is definitely not the type of stay we want our guests to have! We have very high standards here at the hotel, and the issues you experiences will be addresses accordingly with our staff. We value you as our guest, and look forward to having you with us again soon
"Convenient for wine touring and restaurants"
Quiet and comfortable room, but walking access to street means walking through parking lot, between buildings, and through the main building from the townhouse building. The Pool was a plus.Genuine Hotels.com guest review
"Pool not functional in August? UR kidding?"
I should have heeded the negative Internet reviews of this place, but the brand has always been strong elsewhere I've stayed. Pool was not working; front desk staff did not seem to care. It's 90 degrees in Yakima in August. Never again.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for taking the time to comment about your recent stay with us. I truly apologize for the pool being out of service during your stay. We certainly understand why that would have an effect on the quality of your stay. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
Every thing in the room was either broken or old. Also it smelled like stale cigarettes.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. I would like to apologize for the condition of your room and that it had a cigarette odor. Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future.
"won't stay again."
The cleaning staff was very nice. The girls in the office were CLUELESS. They screwed up our reservation, gave us keys that didn't work, We were put in a room with a huge hole in the ceiling and it took them a couple of hours to get us moved. The rooms were clean. And all of the staff outside of the office was very nice and helpful. This is the prime […] example of old school Red Lions that need to be updated. I watched more than one person walk out because the front end girls couldn't pull it together. Seriously anyone who works in customer service knows it begins when you walk in the door. And this is the only hotel EVER that I have been asked to pay money for a regular continental breakfast, and the cost was more than what it was to take my family to a restaurant. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. I would like to apologize for any for any unprofessionalism that was shown to you by our front desk agents. I would also like to apologize for the condition of the room you were checked into as well. Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future
The room assigned had blood on sheets and unflushed toilet. We were reassigned another room that was fine. When we went to checked out we were told we had to pay a second time and that The amount we had already paid to Hotel.com was not credited even though that charge had already been deducted from our bank account. We are still waiting to hear if […] this transaction can be resolved almost one week later. I have called and left messages three times, left my email and still no response. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding condition of your room and that it was not properly cleaned prior to your arrival. Please be assured that we will certainly address your concerns with our staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Wouldn't go back! Room/ bathroom clean.Pool great"
The stay at the Red Lion in Yakima was a big disappointment. Yes you got me a good rate. The two rooms I booked were in the worst location possible., facing the garbage area on the farthest back building. If I'd have gotten a layout of the hotel rooms, I would have definitely requested another location,. I'd .gladly have paid more for a better location, […] or hotel. I assumed that they'd have a nice dinner restaurant. This one has none. The pool was clean, warm and my kids had a great time with that. The reception people were pleasant and helpful in directing us to a nice dinner restaurant 4 blks away. Warm pool very clean/ nice.. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center We would like to apologize for the inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. I would like to apologize for the location of your rooms as well. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
We only stayed here from 1 a.m. to 6 a.m. Parking was a bit difficult, room was clean with exception of the shower/bathtub which is very off-putting. Staff friendly.Genuine Hotels.com guest review
"An ok hotel"
Most of the hotels in Yakima are in this area. This is nothing special about this hotel. Seemed like a bunch of buildings that were disjointed together. Ended up parking in what seemed like the alley. Doors enter from outside instead of doors that are enclosed into a hallway. Don't like that for security reasons. Balconies faced each other so had to […] sit on balcony facing all the other residents. If I ever need to stay in Yakima again, I will try to find a hotel with better security and privacy. Read moreGenuine Expedia guest review
Sevice in the lounge was terrible.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to have a poorly run restaurant and bar. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
"Stay in Yakima"
If it were not for the very unhelpful staff...almost to the point of rude...I would come back to Red Lion. However, I probably will not stay in this hotel again.Genuine Expedia guest review
"Nice Hotel close to many conveniences"
Picked this hotel per the reviews. Rooms were clean, beds were comfortable. The tv was a little out of date. Unfortunately there was no complementary breakfast. My overall Score for this hotel is a 3.4. Price was reasonable. Good resturants were close by. Rooms were quiete.Genuine Expedia guest review
"close to baseball field"
Room very comfortable. Bed very comfortable. TV reception fuzzy. Breakfast mediocre ...potatoes overcooked, no coffee at time we were there, no breakfast pastries, cantaloupe not ripe and it was the only fruit I saw. Toaster and bread not handily positioned, causing slow down of food line . It was fairly quiet on our side of the building next to the […] convention center. Read moreGenuine Hotels.com guest review
We stayed at the Red Lion Hotel during the busy Memorial Day Weekend. There was also obviously a children's baseball tournimant being accomidated at the hotel. The room was a little late being ready but the Hotel staff were very pleasant and offered to comp us for breakfast. The room was nice and clean. We also brought our old dog who has trouble climbing […] stairs. The staff ensured that I had a ground level room. It was nice to see all the kids enjoying themselves. It was a very friendly environment. Read moreGenuine Expedia guest review
"Good for a night"
Walking distance to Bob's was good. The rattling AC was an easy fix by putting a shoe on the control cover. The loud vending machine outside the room (which was out of everything) was annoying, as were the thin walls - very loud next door, but I could drown out that nose with the 1986 tub TV. This was probably a nice place 30 years ago, but it's showing […] its age. It was good for one night, I certainly wouldn't stay there more than that. Read moreGenuine Hotels.com guest review
The staff was very nice and rooms were clean aside from the old soup left in our fridge. There was also 3 cars that had their windows broken I the very back parking lot the first night we were there.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for providing this valuable feedback so that we can address these areas with our staff. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
The hotel was presentable and clean. We were only in Yakima for one night to visit family and it worked perfectly! When we were checking in the front desk gave us two options, we could check in right away but our room would be right next to a lot of little league players or if we waited a half an hour they would put us on the opposite side. We waited […] of course! I really appreciated that they gave us that option. Cause I didn't want to hear a bunch of kids running up and down the hall way all night. Read moreGenuine Expedia guest review
Easy right off freeway and right in the heart of Yakima. Love the pools.Genuine Expedia guest review
"Large rooms w/outside deck"
Easy to walk to wine tasting, resturants & grocery store.Genuine Expedia guest review
I was pleasantly surprised by the quality of the updates. Beautiful lobby, rooms and pools. The only reason I didn't give "5's" across the board is because our air conditioning was not putting out enough cool air to be comfortable for sleeping. The front desk sent someone up to look at it and they thought they had it fixed but it needed more attention. […] We let them know as we checked out and I fully believe that it has been corrected by now. Would most certainly stay again. Read moreGenuine Hotels.com guest review
"Wine Tasting In Yakima"
We were in town for wine tasting and the location was perfect. Close to wineries and restaurants & freeway. Bed was super comfy. Had a little balcony. Everything was fabulous. Will definitely stay there again.Genuine Hotels.com guest review
So far so good but we feel lost in the time to found the room.Genuine Hotels.com guest review
Toilet did not flush well, took at least three times. Refrigerator was noisy at nightGenuine Expedia guest review
We can't found a remote control for the tv and we need to go upstairs and we not see an elevator .Genuine Expedia guest review
Very nice, very comfortable. The property inside and out was very pleasant and well cared for. Staff was very friendly and helpful where appropriate yet respectful of privacy.Genuine Hotels.com guest review
"Clean and pleasant"
Breakfast was not included, but was worth purchasing for about $6. All-you-can-eat BACON, coffee, eggs, sausage, etc. Not amazing, but good. They have a small gym with free weights and a couple of treadmills. Not much, but better than nothing. Clean and in good condition. Room service did not replace the coffee in my room and I found some weird crumbs […] on the ground that looked like dog food. Read moreGenuine Expedia guest review
"the hotel was close to ball fields"
hotel staff was very helpful...rooms could have smelled a little more pleasantGenuine Expedia guest review
"The hotel is okay and the workout room was great,"
It was overall an okay hotel, they seem understaffed and the wait to be checked in our out was longer than other hotels. The personnel were okay but not inviting.Genuine Expedia guest review
"One of the nicer places to stay in Yakima."
The staf are very friendly and helpful, and the hotel is clean and in good condition, although a bit dated.Genuine Expedia guest review
"Was a bad hotel room"
Toilet was not clean a black ring was around the toilet bowel inside. The room I saw online showed a flat screen tv but once check into the room no flat screen but a old beat up room. I was very disappoint. My wife reserved the room for me. She was very upset because what you showed On line is not what we got. Pay for $100.00 room bit got a $45.00 room. […] Now ask yourself would you be mad? Read moreGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"Left in the cold with no WI-FI"
Stayed in Room 131, which is in the back. First night, slept in the cold with no heater working. Wi-Fi only works if your staying towards the front of the hotel. 2nd night stay, slightly warmer do to the space heater the maintanance guy left for us.Genuine Expedia guest review
"a few gripes"
One bed was really good; the other seemed broken down a bit on one side.The toilet had not been properly cleaned under the seat. Everything else fine, especially the excellent breakfast!Genuine Hotels.com guest review
"Not what I expected"
Having never stayed at a Red Lion Hotel before, I booked the room based on its reputation for quality. The section of the hotel we stayed in was older and looked like it had been given a cosmetic cover-up when it really needs a face lift. The beds were comfortable and the towels thick, so that was a plus. There is as microwave and small refrigerator […] in the room but these were crammed in the corner in what looked like an effort to modernize the room to today's expectation. The restaurant/lounge in hotel was very good, and we enjoyed dinner there the two nights we stayed at the hotel. Our stay was okay, nothing special and next time I'm in Yakima, I will try a different hotel. Read moreGenuine Expedia guest review
"Decent stay for Yakima"
This worked just fine for our last minute night in Yakima for a State basketball tournament. It's an older hotel that they keep as clean and nice as they can. Other than a bit of a tired shower/bathroom and a kind of moldy shower mat, it was perfectly fine for the money. The breakfast buffet got us loaded with calories for the trip back over the mo […] untains. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. I will follow up with our housekeeping staff regarding your notes about the bathroom. I am glad that you found the rest of the hotel clean and that you enjoyed our breakfast. We hope to see you again if your travels bring you back to Yakima
"Having a Bar and eating facilities is very nice."
The breakfast staff were very nice, food was good. The bartenders are very good, made us feel at home.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. I am glad you found our staff helpful. I will pass this along to our associates.
"Red Lion recommended"
Staff was superb!. Everyone was so helpful and friendly. I stayed there during my mother's funeral. The hotel was quiet, clean and the staff very comforting, friendly and courteous.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your kind comments. I will pass them along to our entire staff at our hotel.
"Easy to find if people are meeting you"
The room was comfortable and clean. I only have two things that could have been better. The refrigerator ran constantly. I checked the door, and tried putting some water bottles in it to see if that would help, but it just ran the entire time. Not too loud, but a little annoying. I also like the Food Network, and was disappointed to not have it. Again, […] not a big deal, and probably more the cable company's fault, but I did miss it. Otherwise, it was a good room. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. It is through comments like yours that help us evaluate our currents services and helps us make improvements as needed. I will have our engineering department look at the refrigerator to ensure it is working correctly. If not we will replace it. Thanks again and we look forward to having you as our guests again in the future. Happy Holidays
"Could be improved"
The hotel is okay but could be improved. It seems they know they have a prime location next to the convention center and only do enough to keep it acceptable. For instance, the breakfast buffet menu could be greatly improved with waffles, yogurt, etc. and one of the pools could be made into an indoor pool for year round use with a hot tub added.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your sincere comments. I will review our current breakfast offerings and see if we can add some addtional items. The hotel currently follows our company standards for the breakfast buffet. The hotel along with our corporate office is reviewing plans to add a jacuzzi within the next few years.
Located conveniently for the conference center next door.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Glad you found our location convenient for your travels.
"Red Lion Yakima"
Dated. HVAC wouldn't cool room, regardless of setting.,, At 4 a.m. I opened doors (which face outside) to let in enough cool air in to sleep. Old tube TV. ... poor picture on some channels. No fan in bathroom ... window opens just a crack.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. I will ask our engineering crew to review the concern with our HVAC unit. You are correct the bathroom does not have a fan. We have the windows that have a security lock that keeps them from opening wide. The hotel plans to have a new television in place by the first or second quarter in 2014 which includes new microwaves and refrigerators. We are looking forward to the new televsion pacakge.
Cobwebs on ceiling, a bare patch of carpet along side the bed, dirty shower/tub bottom, room is in general disrepair, door would not lock without key when leaving (required inserting room key to latch door).Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly appreciate your sincere comments. I will review your comments with my housekeeping and engineering staff. We value your comments and want our guest to have a clean comfortable stay. Our staff conducts preventative room mainatenance on our guests rooms at least three times per year. We should have caught this during this time and I will ask our staff do conduct a more thorough review when cleaning our guest rooms. Thank you
"What started out Bad was soon corrected."
I had made reservations through Expedia,and since we had two large dogs and even though Expedia has a site for pet friendly Hotels they have no were to add the pets on the reservations. I have showed up at a pet friendly hotel before to find they don't accept pets. So I called to make sure before arriving . I also at that time added an extra day for […] the family funeral. I did this through the front desk not Expedia. I was assured that it would not be a problem even though I payed more. I wanted to NOT have to check out and Check back in and I was told "No Problem" When we arrived however the desk person that was there would not honor that pledge. I spent 15 minutes at the front desk while my family with dogs waited out in the car. I complained to the District Manager the next morning about a desk supervisor that I was told it had to be. After meeting with this person I found it wasn't her at all and apologized . With the help of the staff, and The Manager and myself we found out who it was she walked right infront of me . She was part of the maintanice staff and was covering for a desk person that had left their post. That was the bad. The Good is simple The rest of the staff especially the ladies in the bar and a technician named Mike made our visit fantastic. Mike left doggie cookies on the rail out side our room several times our dags were very spoiled as usual . The supervisor in the Bar Stacey Soto and her crew of two other young ladies made our trip. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. your sincere comments will help us evaluate our currrent service levels and help us make improvements as needed to avoid similiar situations in the future. I certainly hope you will allow us another opportunity to serve you in the future at our locations of other Red Lion Hotels. Sincerely Jim
there was a great room but don't get surprised when you get charged for breakfast it 6 dollars each person and they only offer burn bacon, potatoes that are old, imitation eggs, toast, cereal.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly apprecaite your candid comments. I will share your comments with our Chef so we can provide a better qualtiy breakfast for our guests. I certaily hope you will allow us another opportunity to be of service to you in the future. Thank you Jim
"Amazing beds, great location"
Comfortable rooms. Close to freeways and downtown area. Beds were very nice, TV was very outdatedGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly appeciate your comments. Glad you found our beds comfortable. We are evaluating our telvision package and hope to have new flat screen telvisions in place by mid year 2014. Thank you
I booked this to go to the HopUnion hop and brew school conference. Room was very nice and hotel was better than I thought it would be for the price! Overall a very nice stay.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Gald you found our accommodations was a good value for the price and you paid. We hope to see you again if your travels bring you back to another brew school in 2014.
We just needed an overnight on our way through Washington and this was perfect. Easy to find, clean rooms and friendly staff. I would recommend this hotel to othersGenuine Hotels.com guest review
"WA wine country"
Staff was very pleasant and helpful. Good value for the money.Genuine Hotels.com guest review
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