The room assigned had blood on sheets and unflushed toilet. We were reassigned another room that was fine. When we went to checked out we were told we had to pay a second time and that The amount we had already paid to Hotel.com was not credited even though that charge had already been deducted from our bank account. We are still waiting to hear if […] this transaction can be resolved almost one week later. I have called and left messages three times, left my email and still no response. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding condition of your room and that it was not properly cleaned prior to your arrival. Please be assured that we will certainly address your concerns with our staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Wouldn't go back! Room/ bathroom clean.Pool great"
The stay at the Red Lion in Yakima was a big disappointment. Yes you got me a good rate. The two rooms I booked were in the worst location possible., facing the garbage area on the farthest back building. If I'd have gotten a layout of the hotel rooms, I would have definitely requested another location,. I'd .gladly have paid more for a better location, […] or hotel. I assumed that they'd have a nice dinner restaurant. This one has none. The pool was clean, warm and my kids had a great time with that. The reception people were pleasant and helpful in directing us to a nice dinner restaurant 4 blks away. Warm pool very clean/ nice.. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center We would like to apologize for the inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. I would like to apologize for the location of your rooms as well. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
We only stayed here from 1 a.m. to 6 a.m. Parking was a bit difficult, room was clean with exception of the shower/bathtub which is very off-putting. Staff friendly.Genuine Hotels.com guest review
Sevice in the lounge was terrible.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for providing this valuable feedback so that we can address these areas with our staff. There is no reason, nor is it acceptable, to have a poorly run restaurant and bar. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
"close to baseball field"
Room very comfortable. Bed very comfortable. TV reception fuzzy. Breakfast mediocre ...potatoes overcooked, no coffee at time we were there, no breakfast pastries, cantaloupe not ripe and it was the only fruit I saw. Toaster and bread not handily positioned, causing slow down of food line . It was fairly quiet on our side of the building next to the […] convention center. Read moreGenuine Hotels.com guest review
"Good for a night"
Walking distance to Bob's was good. The rattling AC was an easy fix by putting a shoe on the control cover. The loud vending machine outside the room (which was out of everything) was annoying, as were the thin walls - very loud next door, but I could drown out that nose with the 1986 tub TV. This was probably a nice place 30 years ago, but it's showing […] its age. It was good for one night, I certainly wouldn't stay there more than that. Read moreGenuine Hotels.com guest review
The staff was very nice and rooms were clean aside from the old soup left in our fridge. There was also 3 cars that had their windows broken I the very back parking lot the first night we were there.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for providing this valuable feedback so that we can address these areas with our staff. We apologize tremendously for the experiences you encountered during your stay and we hope you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved! Kind Regards
I was pleasantly surprised by the quality of the updates. Beautiful lobby, rooms and pools. The only reason I didn't give "5's" across the board is because our air conditioning was not putting out enough cool air to be comfortable for sleeping. The front desk sent someone up to look at it and they thought they had it fixed but it needed more attention. […] We let them know as we checked out and I fully believe that it has been corrected by now. Would most certainly stay again. Read moreGenuine Hotels.com guest review
"Wine Tasting In Yakima"
We were in town for wine tasting and the location was perfect. Close to wineries and restaurants & freeway. Bed was super comfy. Had a little balcony. Everything was fabulous. Will definitely stay there again.Genuine Hotels.com guest review
So far so good but we feel lost in the time to found the room.Genuine Hotels.com guest review
Very nice, very comfortable. The property inside and out was very pleasant and well cared for. Staff was very friendly and helpful where appropriate yet respectful of privacy.Genuine Hotels.com guest review
"Clean and pleasant"
Breakfast was not included, but was worth purchasing for about $6. All-you-can-eat BACON, coffee, eggs, sausage, etc. Not amazing, but good. They have a small gym with free weights and a couple of treadmills. Not much, but better than nothing. Clean and in good condition. Room service did not replace the coffee in my room and I found some weird crumbs […] on the ground that looked like dog food. Read moreGenuine Expedia guest review
"the hotel was close to ball fields"
hotel staff was very helpful...rooms could have smelled a little more pleasantGenuine Expedia guest review
"The hotel is okay and the workout room was great,"
It was overall an okay hotel, they seem understaffed and the wait to be checked in our out was longer than other hotels. The personnel were okay but not inviting.Genuine Expedia guest review
"One of the nicer places to stay in Yakima."
The staf are very friendly and helpful, and the hotel is clean and in good condition, although a bit dated.Genuine Expedia guest review
"Was a bad hotel room"
Toilet was not clean a black ring was around the toilet bowel inside. The room I saw online showed a flat screen tv but once check into the room no flat screen but a old beat up room. I was very disappoint. My wife reserved the room for me. She was very upset because what you showed On line is not what we got. Pay for $100.00 room bit got a $45.00 room. […] Now ask yourself would you be mad? Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. Please accept my sincere apology for the condition of your room. I will pass your comments onto my housekeeping team so we can ensure we have proper cleaned rooms for our guests. I certainly hope you will give us another try in the future should your travels bring you back to Yakima.
GoodGenuine Hotels.com guest review
"Left in the cold with no WI-FI"
Stayed in Room 131, which is in the back. First night, slept in the cold with no heater working. Wi-Fi only works if your staying towards the front of the hotel. 2nd night stay, slightly warmer do to the space heater the maintanance guy left for us.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Please accept my apologies for the service you received during your stay. We have fixed the internet problem you encountered during your stay. We had to re-set the system. We have a older central heating and cooling system and we try to manage the system to have modertate heat and cooling to meet most guests needs. I have reviewed your concerns with my engineering team and they will inspect your room to ensure the system is working correctly. I hope you will give us another try if your travels bring you back to Yakima Best regards Jim
"a few gripes"
One bed was really good; the other seemed broken down a bit on one side.The toilet had not been properly cleaned under the seat. Everything else fine, especially the excellent breakfast!Genuine Hotels.com guest review
"Not what I expected"
Having never stayed at a Red Lion Hotel before, I booked the room based on its reputation for quality. The section of the hotel we stayed in was older and looked like it had been given a cosmetic cover-up when it really needs a face lift. The beds were comfortable and the towels thick, so that was a plus. There is as microwave and small refrigerator […] in the room but these were crammed in the corner in what looked like an effort to modernize the room to today's expectation. The restaurant/lounge in hotel was very good, and we enjoyed dinner there the two nights we stayed at the hotel. Our stay was okay, nothing special and next time I'm in Yakima, I will try a different hotel. Read moreGenuine Expedia guest review
"Decent stay for Yakima"
This worked just fine for our last minute night in Yakima for a State basketball tournament. It's an older hotel that they keep as clean and nice as they can. Other than a bit of a tired shower/bathroom and a kind of moldy shower mat, it was perfectly fine for the money. The breakfast buffet got us loaded with calories for the trip back over the mo […] untains. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. I will follow up with our housekeeping staff regarding your notes about the bathroom. I am glad that you found the rest of the hotel clean and that you enjoyed our breakfast. We hope to see you again if your travels bring you back to Yakima
"Having a Bar and eating facilities is very nice."
The breakfast staff were very nice, food was good. The bartenders are very good, made us feel at home.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. I am glad you found our staff helpful. I will pass this along to our associates.
"Red Lion recommended"
Staff was superb!. Everyone was so helpful and friendly. I stayed there during my mother's funeral. The hotel was quiet, clean and the staff very comforting, friendly and courteous.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your kind comments. I will pass them along to our entire staff at our hotel.
"Easy to find if people are meeting you"
The room was comfortable and clean. I only have two things that could have been better. The refrigerator ran constantly. I checked the door, and tried putting some water bottles in it to see if that would help, but it just ran the entire time. Not too loud, but a little annoying. I also like the Food Network, and was disappointed to not have it. Again, […] not a big deal, and probably more the cable company's fault, but I did miss it. Otherwise, it was a good room. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. It is through comments like yours that help us evaluate our currents services and helps us make improvements as needed. I will have our engineering department look at the refrigerator to ensure it is working correctly. If not we will replace it. Thanks again and we look forward to having you as our guests again in the future. Happy Holidays
"Could be improved"
The hotel is okay but could be improved. It seems they know they have a prime location next to the convention center and only do enough to keep it acceptable. For instance, the breakfast buffet menu could be greatly improved with waffles, yogurt, etc. and one of the pools could be made into an indoor pool for year round use with a hot tub added.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your sincere comments. I will review our current breakfast offerings and see if we can add some addtional items. The hotel currently follows our company standards for the breakfast buffet. The hotel along with our corporate office is reviewing plans to add a jacuzzi within the next few years.
Located conveniently for the conference center next door.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Glad you found our location convenient for your travels.
"Red Lion Yakima"
Dated. HVAC wouldn't cool room, regardless of setting.,, At 4 a.m. I opened doors (which face outside) to let in enough cool air in to sleep. Old tube TV. ... poor picture on some channels. No fan in bathroom ... window opens just a crack.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. I will ask our engineering crew to review the concern with our HVAC unit. You are correct the bathroom does not have a fan. We have the windows that have a security lock that keeps them from opening wide. The hotel plans to have a new television in place by the first or second quarter in 2014 which includes new microwaves and refrigerators. We are looking forward to the new televsion pacakge.
Cobwebs on ceiling, a bare patch of carpet along side the bed, dirty shower/tub bottom, room is in general disrepair, door would not lock without key when leaving (required inserting room key to latch door).Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly appreciate your sincere comments. I will review your comments with my housekeeping and engineering staff. We value your comments and want our guest to have a clean comfortable stay. Our staff conducts preventative room mainatenance on our guests rooms at least three times per year. We should have caught this during this time and I will ask our staff do conduct a more thorough review when cleaning our guest rooms. Thank you
"What started out Bad was soon corrected."
I had made reservations through Expedia,and since we had two large dogs and even though Expedia has a site for pet friendly Hotels they have no were to add the pets on the reservations. I have showed up at a pet friendly hotel before to find they don't accept pets. So I called to make sure before arriving . I also at that time added an extra day for […] the family funeral. I did this through the front desk not Expedia. I was assured that it would not be a problem even though I payed more. I wanted to NOT have to check out and Check back in and I was told "No Problem" When we arrived however the desk person that was there would not honor that pledge. I spent 15 minutes at the front desk while my family with dogs waited out in the car. I complained to the District Manager the next morning about a desk supervisor that I was told it had to be. After meeting with this person I found it wasn't her at all and apologized . With the help of the staff, and The Manager and myself we found out who it was she walked right infront of me . She was part of the maintanice staff and was covering for a desk person that had left their post. That was the bad. The Good is simple The rest of the staff especially the ladies in the bar and a technician named Mike made our visit fantastic. Mike left doggie cookies on the rail out side our room several times our dags were very spoiled as usual . The supervisor in the Bar Stacey Soto and her crew of two other young ladies made our trip. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. your sincere comments will help us evaluate our currrent service levels and help us make improvements as needed to avoid similiar situations in the future. I certainly hope you will allow us another opportunity to serve you in the future at our locations of other Red Lion Hotels. Sincerely Jim
there was a great room but don't get surprised when you get charged for breakfast it 6 dollars each person and they only offer burn bacon, potatoes that are old, imitation eggs, toast, cereal.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly apprecaite your candid comments. I will share your comments with our Chef so we can provide a better qualtiy breakfast for our guests. I certaily hope you will allow us another opportunity to be of service to you in the future. Thank you Jim
"Amazing beds, great location"
Comfortable rooms. Close to freeways and downtown area. Beds were very nice, TV was very outdatedGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly appeciate your comments. Glad you found our beds comfortable. We are evaluating our telvision package and hope to have new flat screen telvisions in place by mid year 2014. Thank you
I booked this to go to the HopUnion hop and brew school conference. Room was very nice and hotel was better than I thought it would be for the price! Overall a very nice stay.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Gald you found our accommodations was a good value for the price and you paid. We hope to see you again if your travels bring you back to another brew school in 2014.
We just needed an overnight on our way through Washington and this was perfect. Easy to find, clean rooms and friendly staff. I would recommend this hotel to othersGenuine Hotels.com guest review
"WA wine country"
Staff was very pleasant and helpful. Good value for the money.Genuine Hotels.com guest review
"Middle of the night check-in"
We were hours late checking in, we were a little rambunctious, and staff was still very friendly and helpful. Dog friendly- we got dog and cat goody bags, and we will stay there again.Genuine Expedia guest review
"The facilites seemed adequate."
We arrived on Labor Day. The restaurant was closed, thus no room service. There couldn't jave been more than 10 rooms occupied. Lots of room in the poolGenuine Expedia guest review
"Not worth the price"
We switched rooms twice finally settling for a room that 'would due'. The privacy was horrible. The rooms were dark but if you opened the blinds it was like you were in a 'fish bowl'. Our first room had a window view of everyone walking up and down the stairwell. Literally, these people were 3-4 feet away! And our second room had a view of passer-bys […] loitering outside of artco gas station. We are not picky people, but this was our first weekend away with out our son and thought we would 'splurge' for a hotel over $125- we just wanted our room to reflect that. Instead, we were disappointed! Also, the room smelled of stale cigarette smoke. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your candid comments. We have 156 guest rooms and yes some rooms are in better locations than others. We have some pool side which are in high demand during the summer. We may have been farily full thus having to place some guest in other areas of hotel. We try to use the nicer rooms first to help ensure guests have a pleasant stay. Many guests know our hotel and ask for certain rooms. This helps when hotel is running full. I will share your comments with our staff so we can help find solutions to avoid similiar situations in the future if possible.
"Old place but in good shape"
We enjoyed the facility. It is like a time capsule from the 70s.Genuine Hotels.com guest review
"Dark and dirty, glad I only stayed 1 night."
Dimly lit, musty hallways add to the outdated feel of the entire facility. Carpets feel squishy. No towels available poolside, despite asking front desk (we waited more than a half-hour before giving up). Apparently the breakfast isn't complimentary with online bookings - swiping your credit card on check-in makes it easier for them to nickle and dime […] you. Rough neighborhood; while checking out, police were taking a report for GPS stolen from car in parking lot overnight. Read moreGenuine Hotels.com guest review
Older building and it shows, not in an ugly way through. good location, clean, and friendly staff. Nice outdoor pool area....main reason for picking this over others ..."outdoor" pool. Sadly, no hot tub though.Genuine Hotels.com guest review
"Clean, Comfortable & Enjoyable"
The hotel is a little outdated and bit musty smelling, but it is very clean & kept. The staff is outstanding and the amenities are great. We loved that you don't have to pay for parking or internet, and the tv works like a tv should. We really enjoyed the outdoor pool. There are actually 2 of them. At first we thought this hotel was overpriced, but […] it was so comfortable and enjoyable that we would definitely stay here on our next visit to Yakima. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. I will pass your kind comments onto my entire staff. I am glad you enjoyed your stay and look forward to seeing you again when your travels bring you back to Yakima.
Nice hotel for the price. Clean rooms and helpful staff.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your nice comments. I glad you found our accommodations clean and comfortable. I will pass your kind comments onto my entire team
"Not the Red Lion I expected"
Decent hotel for the price. However I usually associate the Red Lion as a bit nicer. Was also disappointed a continental breakfast wasn't included.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank your for writing a comment regarding your stay. Through comments like yours help us evaluate our current offerings. We have set aside addtional capital funding for some upgrades later this year.
"Pool was okay and that's about it"
My family and I stayed at this location during the recent heat wave so having the pool was refreshing. The room however was uncomfortably warm and we had the thermostat at the lowest level possible. We asked for a fan and luckily the hotel did have a fan for us to use for the night which helped but we were still uncomfortable. The tub didn't drain very […] well so when you took a shower you were constantly standing in water which kept rising throughout the showering process. The toilet didn't flush well so you had to hold the handle down a couple of times just for one normal use. Staff was fine - it would have been nice to know what time breakfast was being served because we were too late. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center We appreciate you taking the time to comment about your recent stay with us. We apologize for your room being so uncomfortably warm. I want to apologize for the tub not draining and the toilet not working properly as well. I certainly understand why that would have an effect on the quality of your stay. We value you as a guest and we are always looking for ways to enhance our guest experience. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
"Four Day Get Away"
One of the better facilities in Yakima. Two pools that are very well kept, and with a low number of people.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Many people find our pools refreshing and relaxing. GLad to see you enjoyed your time with us. Hope to see you again.
"Sub standard parking is just the beginning"
Not up to the standards of what one would expect for a Red Lion. I suggest looking elsewhere.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. I hope you will give us another try in the future. We have set aside some capital funding for some room upgrades later in 2013.
we enjoyed our stay. the room was very clean and the beds were extra comfortable. the double sinks in the bathroom were great and the shower head was good too. no complaints here. The quality of service was good.very helpful.Genuine Hotels.com guest review
Response by Red Lion Hotel Yakima Center Glad to see you enjoyed your stay. Our staff take pride in our hotel and it shows through the service we provide our guests
"Comfortable and easy to find"
We enjoyed the location as it was very close to our destination.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center Thank you for your comments. Glad you found our hotel close to your destination. Hope to see you back again when your travels bring your back to Yakima
"This place should be on Hotel impossible."
Everywhere you look the place has issues. Dilapidated and neglected this place needs a major overhaul.Genuine Expedia guest review
Response by Red Lion Hotel Yakima Center I certainly apprecaite your candid comments. Red Lion spends capital resources each year on the property trying to enhance our offerings to our guests. I have your best interest in mind when allocating our capital dollars. Rest assured we will be spending more resources again this year to enhance our guests offerings.
"Convenient & Comfortable"
Great service, comfortable rooms and very clean. TV reception wasn't very good if you watch a lot of tv while you are in a hotel, but I just had it on when I slept so no problems here. Fairly quiet too and we had a room very near the stairs. The air conditioner was very noisy and the room was very warm without it on which is why comfort is only 4 out […] of 5. I love the idea of a lounge and a restaurant inside the hotel and I hope to visit them next time. We did spend some time relaxing in the room and it was very pleasant. We will be back. Read moreGenuine Hotels.com guest review
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