"Good service, clean and quiet"
Good location, clean and lots of extras. No microwave in room was dissapointing.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Nic: Thank you for sharing your comments about the Monarch. We are glad that you enjoyed your stay. I am sorry you were disappointed that we did not have microwaves in our room.
"Overall Nice Place to Stay"
This was generally really great--quiet clean room, convenient to lots of chain restaurants and the mall and 205. The only strange thing was having to wait over five minutes at the front desk while the staff person dealt with a personal phone call.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to share your comments about your stay at the Monarch. Your comments have been forwarded to the Front Office Manager to address with her staff. Tammy Thompson Director of Sales
We were not informed that we could order breakfast from the restaurant rather than have the buffet which was not at all what we wanted for our meal,especially for the price.We would have liked better notice of what was available to us.Outside of that we were extremely happy with our stay,your staff was excellent and we will be back for sure.Genuine Hotels.com guest review
"Close to where I wanted to go."
Needs updating, but friendly staff and comfortable room---good rates.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for your post! We are looking at doing some guest room updates in the Fall.
It's a medium priced hotel with a nice restaurant and friendly staff. The rooms are clean and the surroundings pleasant. Its a good value.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Earl - Thank you for your post. We are glad that you found the hotel a good value and had the chance to enjoy the restaurant. We hope to have you as our guest again in the future! Tammy Thompson Director of Sales
"The romantic date night"
It was great with early check in and very friendly staff.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for your post. We are glad to hear that you had a lovely date night with us!
SuperGenuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear BD - Thank you for rating us! We are glad that your enjoyed our service! Tammy Thompson Director or Sales
"Nice hotel that offers allergy free rooms"
The hotel is right off the freeway and is close to restaurants and a mall. The floor I stayed on did not allow pets or smoking and my room was feather-free -- a big plus for someone who has allergies and asthma. The room was clean and comfortable. The hotel staff were very pleasant and helpful.They have a helpful, customer-oriented attitude and respond […] to requests quickly. Read moreGenuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear Dee - We are glad to hear that you enjoyed your stay and found the accommodations comfortable. Thank you for taking the time to post! Tammy Thompson Director of Sales
"Clean, lobby staff pleasant, house keeping great."
The hotels double QUEEN room is furnished with full sized beds.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear RW: Thank you for your post. We are happy to hear that you found the staff pleasant and housekeeping great. All of our rooms have either king or queen size Serta, perfect sleeper pillow top beds. Perhaps since our double queen rooms are 327 sq.ft. the size of the beds appeared smaller? Thank you again for sharing your comments.
"Covnenient and confortable"
We stayed for a week during the holidays. We were treated like we were part of the family, but not over staying the visit like you would be at family members home. It was warm and cozy in the lobby with a fireplace. The restaurants were very good, high priced and not good for the morning. We went else where every morning.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear Debbie - Thank you for posting about your stay at the Monarch. We are glad that you found your visit comfortable and welcoming! We are also glad to hear that you had the opportunity to enjoy Sam's for a meal or two. We hope that your family will decide to stay with our Monarch family again in the near future! Best regards, Tammy Thompson Director of Sales
"Close to family and shopping"
Stayed here Christmas night because family lives up the street and we were hitting the mall in the morning! Would not bother paying for a jacuzzi suite again because the jets were weak to say the least, water barely moved so it just seemed noisy!Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to post. We hope you were able to find some terrific post-Christmas deals at the Clackamas Town Center! We are sorry that you didn't find the Jacuzzi tub to your liking and recommend one of our standard rooms on your next visit.
"Outdated spendy for what you get"
We stayed here 4 nights. The first night we had a first floor room where at 10:30 pm as we were about asleep, a loud thud then the sound of water woke us up quick! This happened again at 5:30am so we asked for a top floor room. The staff was nice and said she could but to be aware the 3rd floor rooms use to be smoking rooms and although they are not […] now people tend to complain on the smell. Coming out of the elevator you could smell that the carpet was old and they tried to clean it to rid the odor which was not happening. If they would replace the carpet it would be fine. Our room was much quieter with no noise and the bed was comfy. They need to update and get thicker towels too. The most disappointing thing was the expensive nearly $30 pp brunch on Christmas morning! Way over priced and the food was all very cheap, dry and processed. I would not recommend it at all. Several years ago it was excellent but now it has went downhill. The waitress we had was great and I did leave her positive feedback for the management. We will not stay here again. Read moreGenuine Expedia guest review
Good hotel. I've stayed at better and I've stayed at worse. It was somewhat disconcerting to find a set of used men's underwear under the bed. Staff apologized and tried to compensate. I don't know if there was anyone in adjacent rooms - we heard little. There were not many cars parked in the lot. On the other hand, it sounded as if the guest in the […] room above us was herding cattle. Perhaps the inter-room insulation in this property is not all it should be. Read moreGenuine Hotels.com guest review
"Not a great place"
Previous reviews have mentioned the poor internet. Let me echo that over again. I had a room right by the router. Signal was so weak, Skype didn't work. The system they use to authenticate you didnt work on my laptop 90% of the time. Food in the restaurant was overpriced for the quality. Musty smell in the lobby, the skybridge, and my room. Front desk […] staff was swearing, speaking rudely to other guests and people on the phone. Was very close to forfeiting my $700 to stay somewhere else. Maid service was less than desirable. Will not stay there again, regardless of the convenience to my jobsite. Read moreGenuine Hotels.com guest review
The Monarch continues to be a great place to stay for our annual shopping trip to the malsl. The staff was very accommodating. I did notice that it is starting to get a little run down, the bathtub finish is starting to go, but other than that it is a great price for the $$. Miss the gift shop!Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Patti - Thank you for being our guest on your annual holiday shopping trips. We miss Anna and her gift shop as well, but she was ready to move on to some new ventures. We hope to see you again this winter! Tammy Thompson Director of Sales
The outside is nice. The lobby is nice. We had high hopes about the restaurant. Boy were we wrong. We specifically asked for a non smoking room and when we got in there it smelled so overpowering of smoke that I called the front desk so I wouldn't be charged for it. Only half the outlets worked and the pillows went flat as pancakes the second you laid […] down. The breakfast was awful. Watery, soggy eggs and potatoes and the slowest service you could imagine. Just avoid this place and stay at a chain hotel. Read moreGenuine Expedia guest review
"Good value, great staff"
The facilities & amenities aren't anything special. Plenty of parking out front, overall clean, hallways smelled a bit like tobacco smoke even in the non-smoking floor (but smelled fine inside of the room), towels were rough & scratchy, walls were very thin (could hear the neighbors well into the night), location was convenient being close to freeway […] entrance/shopping/food, decent restaurant on site, printer & computers in lobby, and free wi-fi in room. Service from the staff was excellent from front desk to restaurant. One of the servers helped me out immensely when I wanted to grab something quick to eat before running to an appointment, and she was so pleasant about it. Read moreGenuine Hotels.com guest review
This hotel is close to everything and is one of "Best for the Price" we have stayed at.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center That you for your post! Tammy Thompson Director of Sales
The hotel was very nice. We enjoyed our stay.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to comment on your stay.We hope that you will be our guest again in the future!
"Okay place that has seen better days"
It was fine but overall I felt that I was back a few decades in time. Could use some modernization throughout.Genuine Hotels.com guest review
"convention seminar site"
nice clean and accommodating. Clean and quiet rooms despite the nearby highway traffic. would stay again.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear Ron - Thank you for sharing about your stay at the Monarch. We are glad to hear that you found your room clean, quiet and accommodating. I hope the convention was enjoyable and that you will think of us next time you are in Oregon! Tammy Thompson Director of Sales
"Late arrival welcoming room"
We arrived late and room was all that we expected. The next day I had a meeting that lasted all day. My wife did a late check out(noon) and then found plenty of shopping within walking distance.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Ron, Thank you for staying with us here at the Monarch! We are glad that you enjoyed your stay and that your wife was able to enjoy the shopping at the Clackamas Town Center and Clackamas Promenade. We hope you both will visit us again soon!
We enjoyed our stay and our meal . We want to give attention to your Chef.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Ron - Thank you for posting about your anniversary dinner and overnight stay. I will be sure to share your post with the Chef! Tammy Thompson Director of Sales
"Avoid if you are a non smoker"
The switch to a non smoking facility was only 30d ago so the rooms smelled like ashtrays. The staff was so kind to get us into a cleaner room. But, we didn't stay. Checked out same day. Some of the cleanliness details were seriously overlooked. Dirty, stained hallway carpets, dirt in room corners, etc.Genuine Expedia guest review
"Nice place. Very helpful with the shuttle service."
Was a very nice place. Close to a large mall and a ton of food places. Too cold to use the pool but pretty fountains on the grounds.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to share your comments about the Monarch Hotel. We are glad that you enjoyed your visit and had the opportunity to take advantage of the excellent shopping and restaurants at the Clackamas Town Center. We hope next time you will be able to come in the summer and enjoy our outdoor pool!
"Convenient but staff not friendly/helpful"
Location is convenient, facilities are ok; but staff aren't friendly and not helpful at all...we didn't even be greeted when arrived!Genuine Expedia guest review
"Hotel a LARGE disappointment!"
When checking in to a NON SMOKING hotel, you would hope that is the case. The first room we checked into absolutely reaked of cigarette smoke. When I called the front desk to request a room change, I had to drag everything back downstairs (no assistance to help us) so we could switch rooms. When walking back down, I did hear a concierge mention how […] that room had smelled in the past and he didn't want to be the one to clean it. I don't think he heard me though. I ended up with a room on the 1st floor with a building up light directly outside my window which was brighter than the sun even with the blinds closed. If anyone uses water from a shower/toliet/sink in a room next to you, it sounds like a freight train is coming through the walls. The hair dryer was absolutely disgustingly dusty/dirty with stains all over it and when you turned it on high, it sounded like it should be working, but it barely pushed a tissue off of the counter, let alone dry my hair. The shower itself was a super tiny shower head that had absolutely no pressure in it what-so-ever. Beds were uncomfortable with extremely rough sheets and flat pillows. Hallway carpets were stained and very outdated. Dust everywhere you looked. Read moreGenuine Expedia guest review
"Friend getting married.."
The hotel smelled old, musty. The room itself was clean. The bed was comfortable. I would stay again.Genuine Expedia guest review
"Nice place to stay"
We have our annual conference at the Monarch. They treat us well, the rooms are clean and the price is right.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Mike - Thank you for taking the time to post about your experience with the Monarch. We look forward to having you as our guest for your next conference! Tammy Thompson Director of Sales
"Mislead About Being Nice"
The rate we paid was WAY higher than it should have been. The hotel itself was not even nice. The carpets in the hallway looked dirty. I don't think it was worth what we paid for, it should be priced to about half of what it really is.Genuine Hotels.com guest review
"great shops and restaurants"
Surrounded by old Spaghetti Factory, Chevys, Red Robin, Clacamas Town center, Target, Kohls.... need I go on... I felt I was heaven... OH don't forget Starbucks every block, Hotel was fine, quiet room, Lounge where they knew what I was coming in for, they remembered me. Great service. Personable hotel desk people.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Yvonne - We are glad to hear that you enjoyed your stay at the Monarch and were able to enjoy the local restaurants and shopping as well! Thank you for taking the time to share your comments. We hope to see you again soon!
"Never Use Rm 360"
Rm 360 - Leaks when taking a shower, unless you intend to use all the provided towels to contain the flooding. Rm 219 smelt like a dump... Hotel staff should leave the windows open, to alleviate this condition. During check-in please request not to be assigned a room facing the freeway unless you brought your ear muffs if you are a light sleeper.Genuine Expedia guest review
"Nice hotel for the price"
The hotel was clean except for the smell of cigarets in the hallways.Genuine Expedia guest review
Wifi did not work in our room when we checked in. I called to see about having it fixed or move rooms, the front desk said they would find us another room, they never even called back to say there wasn't one available.Genuine Hotels.com guest review
I am very big into smell, and the odor of this hotel gave the impression that at one point heavy smoking was enjoyed throughout the property. Rooms need updating, refreashing. Very friendly staff.Genuine Expedia guest review
"Nice, comfortable and clean!"
The hotel was very nice and comfortable. It was clean and exceeded my expectations. The beds were very comfortable! I had a very pleasant experience staying here. The staff was friendly and cordial. Also, it is close to many places to eat. I would definitely stay here again and I recommend it to everyone.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear Jackie - Thank you for sharing about your experience at the Monarch. We are pleased that you found the accommodations clean and comfortable and the staff friendly! We hope you will be able to visit again soon!
"Lots of back to school shopping, close to mall."
After shopping for back to school clothes, we had a great time playing in the outdoor pool. Staff was friendly and helpful. The room was spacious and beds were comfortable. I appreciated the complimentary Wifi.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear CK - We appreciate you taking the time to post about your stay at the Monarch. We are glad to hear that you had the chance to enjoy the pool after the terrific school shopping at the Clackamas Town Center. We hope to see you again this summer!
"Not worth the money"
Titles says everything......Genuine Hotels.com guest review
Had a good time, was a last minute decision and the hotel was great to accomodate us.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to share about your experience with the Monarch. We are glad to hear that you enjoyed your visit!
"Vanilla but Nice"
We had a pleasant stay. The surrounding area has a lot to offer...except a grocery. The hallways are a little scary; The Shining came to mind. However, once you are in your room the feeling passes. Not afraid to walk on the carpets with bare feet; I'm sure you get what I mean. The staff was very responsive to any requests and the onsite restaraunt was […] a convenient alternative to venturing out. The pool was pretty but small. Over all a pretty decent place to stay for a short term visit. Oh, a plus if you are a single person, a lot of pilots stream through the hotel :-) Read moreGenuine Expedia guest review
"Great location, great atmosphere, wonderful staff."
We have stayed here before mainly because this hotel is near our grandchildren. It has a wonderful staff and the most comfortable beds of any hotel I've previously stayed. They offer an airport shuttle which is great. There is a nice restaurant on site and a lounge. Brian the bartender on duty is a gem and is a good ambassador for the hotel and the […] area. Our room was clean, quiet, and good sized. Wi-Fi is available throughout the premises and there is also a business center. Room rates are reasonable in my opinion. We booked with Expedia this time but have used the hotels web site before with no problems. The pool is large and a good temperature. Plenty of towels available poolside. The hotel is located across the street from many restaurants and two large shopping centers. We noticed airline staff stay here often which to me is a good sign. This is our go to place to stay when we are in the Portland/Oregon City area. We have traveled to many large US cities; Chicago, New York, San Francisco, L.A. , Dallas/Ft.Worth, Boston, Savannah, New Orleans, so we have experienced all types of hotels, and this is a favorite of ours. Its not fancy but it is a very nice place to stay. Read moreGenuine Expedia guest review
Was a greay place to stay atGenuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Beckey - Thank you for taking the time to rank the Monarch!
Great staffGenuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Smith - Thank you for taking the time to review the Monarch. We are pleased to hear that you enjoyed your interaction with the staff!
"Nice hotel; easy access to freeways and shopping"
The first impression is very good and my checkin went very smoothly with no surprises. The hallways to the room need new carpets. The bathroom was cramped. They have a very nice looking outside pool, but we did not have time to see if the perception was match by the actual experience. The breakfast from the menu in their restaurant was quickly prepared […] and mostly tasty, although I was disappointed when their "home potatoes" turned out to be undercooked hashbrowns as opposed to the much more attractive looking fried potato cubes on the buffet. I've tried other hotels in the area and this is better and the price I paid was fair. Read moreGenuine Expedia guest review
Very enjoyable. Met all expectations.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to review the Monarch. We appreciate it!
"Adequate for what we needed"
Way too loud at night Kids running up and down the hallwayGenuine Expedia guest review
Response by Monarch Hotel & Conference Center Thank you for taking the time to post your review. Based on the date that you posted, it does look like a weekend that we had multiple sports teams staying with us. We are sorry that you were inconvenienced during your stay.
"5 Star Service at a 3 Star Hotel!"
5 Star service at a 3 Star hotel, the Monarch is an excellent value! Could be the clean, fresh, Oregon air, but everyone's in a friendly mood there. ALL of the staff goes out of their way to make you feel comfortable. The hotel is conveniently located, offers a free airport shuttle, and you can easily walk to restaurants, the mall, or Target for misc. […] necessities. The rooms were spacious, comfortable bed, and room service was incredibly fast. I was attending a family wedding there, and everything about the event (food, service, banquet room) was lovely. Family/Friends spent a lot of time gathering around the pool, and a poolside phone made it ridiculously easy to place food and drink orders that arrived lightening fast; speaking of which, so were the computers/printers for checking in, and printing our boarding passes. Had an affordably fabulous time! Read moreGenuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear JL - Thank you for the wonderful review! We are pleased that you found all aspects of your stay enjoyable -from our convenient location and friendly staff to the banquet facilities and poolside service. We hope you will have the opportunity to visit Oregon (and us!) again soon.
"closest to my sons aparment"
very friendly staff,good restaurant, nice bar. I was tarveling alone and felt very safe and relaxed there.Genuine Hotels.com guest review
Response by Monarch Hotel & Conference Center Dear Jackie - Thank you for taking the time to share your comments about the Monarch. We are glad to hear that you enjoyed your interactions with the staff as well as the restaurant and bar. We hope to see you again soon!
"Okay; no better."
Noisy; right next to freeway. Blah blah blah blah blah blah blah.Genuine Expedia guest review
"Great hotel around"
The best around period. The staff was great. Clean and everything is great.Genuine Expedia guest review
Response by Monarch Hotel & Conference Center Dear Michael - Thank you for taking the time to post your comments. We appreciate your business and hope you will be our guest again soon!
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