Room didn't have an iron or ironing board but a call to the front desk and a few minutes later that issue was resolved.Genuine Hotels.com guest review
"It was just one night"
My stay was very nice, short but nice.Genuine Hotels.com guest review
"Very nice place"
My Husband and I enjoyed our stay was able ti rest without housekeeping coming to clean they setup for housekeeping services is sweetGenuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd I appreciate you taking the time to write such a pleasant review. I'm glad that you enjoyed your stay and were able to relax while you were here. I'm happy that you had an opportunity to use our free WiFi and enjoyed the grab-and-go breakfast. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"Spacious and Clean"
Great location close to the airport. Very spacious and clean. Quiet. Definitely recommend.Genuine Hotels.com guest review
Great room for the priceGenuine Hotels.com guest review
Front desk person was a bit rude when we asked about setting up the Wi-Fi. Over all stay was perfect.Genuine Hotels.com guest review
We only needed a hotel for one night. This one was clean and close to the places we were visiting.Genuine Hotels.com guest review
Functional XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXGenuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay and found great value in our services and amenities. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Everything was as Advertised"
Everything was fine. We were satisfied with the quality and service of this hotelGenuine Hotels.com guest review
"pass on this one"
Upon arrival, the staff was wonderful. But that is where it ends. The room was not clean, nor updated. The neighborhood was scary. The bed was uncomfortable, the list goes on.......I would not recommend.Genuine Hotels.com guest review
"Nothing seemed to be cleaned."
The employees need to have their work checked or go through training again. The floors in the bathroom were not swept, old plastic bag tie on lamp, fridge had not been cleaned out, toilet needed to be cleaned inside too.Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. There is no excuse for the room conditions you experienced and we are very sorry. Our team is committed to satisfying our guests, so I have shared this review with them. Additional training will be provided on cleanliness standards and room inspections. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The hotel is shabby. The carpet are filthy, the hotel smells and it makes you feel that you should check everything twice. The staff is great but they can only clean the carpets so many times before you replace them.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd I appreciate you bringing your experience to our attention. I am sorry to hear that your stay was less than pleasant. As this hotel’s manager, I can assure you that I have taken appropriate action to ensure our carpets are cleaned properly and improvements have been made to the hotel's offerings. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
My stay was great, room was clean & the amenities were great & the staff was excellent.Genuine Hotels.com guest review
"Nice hotel near to interstate."
The room was clean and comfortable with the necessary accruotraments. Staff was most gracious, courteous and helpful. I had a very pleasant stay.Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"Convenient & Affordable"
My friend Sharon and I stayed for one night and were comfortable. It is very close to the airport and safe enough area too.Genuine Hotels.com guest review
couldn't wait to checkoutGenuine Hotels.com guest review
This was the most disgusting hotel ever. We arrived to no one at the check-in desk...had to wait 10 mins before someone came to check us in. There was a musky smell throughout the hotel...there were people outside sitting on the curb drinking...the room was not clean...thank God we brought are own sheets, blankets, towels and pillows. The bathroom sink […] had a hair clog that I had to dig out with the unclean knife found in the silverware drawer. The kitchenette was scary...dried food stains everywhere...will NEVER waist my time and money there again. Read moreGenuine Hotels.com guest review
Enjoyed my stay there.i like this hotel nice size the kitehen areas almost feels like home. Everything was good. Did alot while i was in st louis visit alot of places.Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Hi there, Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us in St. Louis. We look forward to seeing you in the future, should your travels bring you back to our area. Thanks, again!
"STL Emerson Park Meeting"
The room was clean but the furniture in the room was badly worn with signs of water damage. The morning breakfast bar was extremely under stocked with no be beverages except coffee and hot water. The staff was nice and accommodating.Genuine Hotels.com guest review
"Thought I wasn't that picky, but..."
Neither one of us could sleep all night because the bed was so stiff.Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy your sleeping arrangements. Our bedding is chosen based on guests feedback. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We will keep it in mind as we continue to improve our offerings. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"tear down this hotel!"
Ok just saying this hotel was in terrible condition in dangerous neighborhood. Would not suprise me that this location is also a meth lab, and a drug center. Felt frightened to be out after night fall. I have stayed here before many years ago and it was great. Changes in the area must have had impact on this location. Torn carpet marks on walls, burn […] marks on counter tops and bath surfaces. Was very disappointed as I have always relied on your hotel to provide clean rooms and comfortable conditions at a fair price. Read moreGenuine Hotels.com guest review
"Worst hotel I've ever stayed at!"
The toilet overflowed into the kitchen area. So I went to the front, and asked if I could move my things to another room to get ready. The woman at the front desk just, handed me a plunger, and told me to come back if I couldn't fix the problem! There was nothing in the toilet to be plunged, water just kept flowing out, so I went back to the front desk […] again, and asked a second time if I could switch rooms. There was no one else at the front, she wasn't doing anything except some type of paperwork, so I tried explaining that I was very late for the meeting that I had come to town for. The lady interrupted me by holding her hand in my face, telling me to be patient, and then continued her writing for another full minute before calmly looking up, and informing me that she could now follow me to my room to see if she can fix the problem. And then the next day at checkout, I came down at 11:36 to ask for a later checkout. I usually stay at Extended Stays everywhere I go, and have gotten late checkouts MANY times. There was a different lady at the front this time, and she told me that I wasn't able to ask for a late check-out before 11:30, without a fee. And if I had come down 6 minutes earlier, she could have helped me, so I was charged $25 extra to checkout at 1:00. Read moreGenuine Hotels.com guest review
"Horrible place to stay"
The hotel was nothing like the online pictures. They might as well be renting rooms by the hour for pimps and pros by the example of customers they allowed to stay there. I will NEVER stay at another extended stay america hotel. I did not feel safe.Genuine Hotels.com guest review
"good place for extended stay"
good place to stay, close to airport and is set up for family travelGenuine Hotels.com guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the location of our hotel. As well, that you found our property to be a great place for families to stay when traveling. We really appreciate your comments. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
family groups that can be annoying but good hotel. very convinient the coin laundry. Great coffe in themorning!Genuine Hotels.com guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the onsite laundry facilities and the new grab-and-go breakfast we offer for all of our guests to enjoy. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"Excellent!! Exceeded my expectations!"
I arrived at midnight , the staff was very friendly. Got me in quick!!Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you received exceptional guest service while staying with us. We appreciate your comments and will keep them in mind as we continue to develop our newest feature, the grab and go breakfast. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"Decent enough for a quick stay"
Stayed here as a one night stopover on a roadtrip. Front desk staff was friendly and polite, and the room was clean, if somewhat on the worn side. Not much in the way of amenities in the room (only one "body bar" and one "face bar" in the bathroom, no extra shampoos or lotions), but the TV was a new flatscreen and the bed was comfortable. The room was […] also missing an alarm clock-bring your own. Breakfast was pleasant but sparse. Overall, it was a decent value and I would be willing to stay here again for a quick stay (1 or 2 nights). Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Seth - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the new upgrades that we have been making to our hotel. We hope you will stay with us again when they are complete!
"close to highway"
it was good for the price.Genuine Hotels.com guest review
"The price was right"
The outside looked better than the inside. The room showed its age but was clean. Our no-smoking room smelled like it was a smoking room at one time. Friendly staff. Overall, no frills but the price was right.Genuine Hotels.com guest review
This hotel has a good location. The staff was so nice and they were eager to help anytime.Genuine Expedia guest review
Response by Extended Stay America - St Louis - Airport - N Lindberg Blvd Nick - Thank you so much for posting a review of our property. I'm so pleased to hear that you received excellent service from the staff while staying with us. It is so rewarding to know that we were able to attend to your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
There was no iron in the room neither was there dishes. When I called the front desk the front desk clerk seem so busy and that caused her attitude to be very rude.Genuine Hotels.com guest review
"Just Something To Hold Me Over"
We got caught in a snowstorm and was stuck in St. Louis. It was cheap and convenient for one night. If you are not picky, then it will do. The hallways smelled funny, but the room was reasonably clean. Front desk was very nice.Genuine Hotels.com guest review
Overall I was very pleased with my stay. I had stayed at an ESA in Cincinnati and was VERY disappointed. I would recommend ESA St Louis Airport. The staff was great.Genuine Hotels.com guest review
I REALLY ENJOYED MY STAY AT THIS HOTEL,WHEN I COME BACK TO S.LOUIS I WILL BE STAYING BACK AT THIS SAME LOCATION!!I REALLY WAS SATISFIED WITH EVERYTHING!!! THE STAF WAS AWESOME!!Genuine Hotels.com guest review
Easy to find and convenientGenuine Hotels.com guest review
The stay overall was OK. I felt like it was false advertisement because of the detail of the hotel. Also the bathroom in the room was not cleaned properly, their was old soap left in the room and which i did complain about. As for the employees they were all nice and easy to get along with. I was hoping for a oven lol only because i cant really coo […] k. Read moreGenuine Hotels.com guest review
Staff are very friendly, but room is not clean and comforter is very thin.Genuine Expedia guest review
"this hotel needs a make over asap"
Well my family and i were checking in and the lady at front desk ask me for my i.d so i showed her my passport after reviewing my passport she gave it back to me and asked me whats my name,i couldn't believe the seriousness that this lady had.the rooms were very dirty i will never stay there again.Genuine Hotels.com guest review
"Exactly what I needed"
The only person I spoke to was the front desk clerk. She was quite courteous and nice, very accomadating! I thought the kitchen would have an oven but did not. That was ok. Location to the airport was perfect. Room and bed sheets were clean. Would stay there again!Genuine Hotels.com guest review
"Over night sop over"
Was clean, comfortable, the staff were very friendly and I would definately recommend it and stay there again myselfGenuine Hotels.com guest review
i wouldn't tell noone...omg nooooooooooooooooooooooooooooooooooooooGenuine Expedia guest review
"This location gives Extended Stay a bad reputation"
I changed rooms twice and both rooms smell like smoke. The curtains had apparently been caught on fire at one time or another because there were fire stains coming up from the bottom. The carpet was the most uncomfortable sight. There were stains on the carpet at every turn, of all colors...it was horrible. On a lighter note, the front desk was nic […] e. Read moreGenuine Hotels.com guest review
"Could use improvement"
Our room smelled of smoke terribly. We put our luggage in the car for the day so it would not adsorb the smell. The room was pretty outdated and wasn't the cleanest. They are off my list of acceptable accommodations!Genuine Expedia guest review
"Nice place to stay..."
The hotel staff was very friendly and helpful. The room was nice and clean. For the price it was a great place. I would definitley stay there again!Genuine Hotels.com guest review
"It's a room"
The room was okay. The comforter was stained and had whole in it. There was no shampoo. I probably could have requested some. Not really super close to anything but not a terrible drive to the mall and airport. For the price I'd probably stay again or maybe check out another similarly priced hotel.Genuine Hotels.com guest review
The room was OK, clean enough. The staff were wonderfully helpful and friendly. Easy access, not much of a neighborhood.Genuine Hotels.com guest review
"Very Nice Place"
very comfortable place to stay in. love the service and politeness.Genuine Hotels.com guest review
Hotel was great!!! The staff was very friendly. My room was also comfortable. Plenty of room for my 6 year old to play with his toys & for me to do my work.Genuine Hotels.com guest review
"close to conference we were attending"
the room was clean, it did not have a hair drier but there was one available at the desk. The kitchen amenities were wonderful.Genuine Hotels.com guest review
"It was okay."
The appliances, counters, and sinks seemed old and worn out to the point of always looking dirty and the bathroom faucet leaked. It just seemed a bit run down. Wasn't a bad place though and the people were all very nice.Genuine Hotels.com guest review
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