"Good location, but extremely poor customer service"
We booked (and pre-paid) for a 3-night stay at the LaQuinta Inn Austin Capitol. When we arrived, we were greeted byan extremely condescending female attendant. We were not given the King bed that we reserved and pre-paid for. Instead, we were given a room with two double beds right next to an extremely noisy heating unit that ran the duration of our […] three night stay. The lady that checked us in was in a word...rude. She stated at one point while we were discussing our room accomodations "that's the downfall of booking online. We can't guarantee a room with a king bed for any nights of your stay. We're overbooked for every night." This is simply poor form on the part of the hotel. Don't overbook room when guests are pre-paying. You're guaranteed the money! While the room was decently clean, it certainly wasn't worth the money we paid for the duration of our stay. Read moreGenuine Hotels.com guest review
"Decent hotel with very favorable rates"
Stayed two nights...got a bit of street noise at night from garbage trucks, deliveries (my room was in front)Genuine Expedia guest review
"Comfortable and convenient"
It met my expectations for a reasonable price, convenient location, and comfortable room. The included breakfast was a nice benefit.Genuine Hotels.com guest review
"La Quinta Austin downtown"
This is a really old LQ property. Room was nice enough & very clean but bags rolling down the outside concrete walkway in the wee early morning hours were really noisy. Also sounded like there was no carpet on the room above us. Some woman kept walking across floor in her heels.Genuine Expedia guest review
"Mediocre, will not stay there again"
A place that doesn't make you like to go back to it in the future.Genuine Hotels.com guest review
perfect location downtown, but what made it exemplary was the quality of the staff, from the desk clerk who helped access our boarding passes to the valets who were extremely courteous and helpful.Genuine Hotels.com guest review
"Quick Unexpected Trip"
Don't like the mandated valet parking... its an inconvenience to get something from your car if need it, even if on first level, as well as constant tipping if in/out. Hotel is in need of renovation as showing its age. Staff overall friendly, and good downtown location within walking distance of various venues and activities. Price was right, and good […] for a quick overnight stay. Read moreGenuine Hotels.com guest review
"You pay for location"
I was not impressed by the hotel. The elevator was filthy and needed to be cleaned. Overall the hotel design and decor was outdated. It is in need of new everything. The carpet was old and the bathtub was stained. The bed was nice and clean, but that was the only positive thing about the room. The service was friendly but again, you pay for the location. […] You are forced to valet your car and an additional fee is tacked onto your room for that. I did quite enjoy the ability to walk to several restaurants and businesses. However, I would not stay there again. Read moreGenuine Hotels.com guest review
"best location, ok hotel"
Perfectly located directly downtown, only a few blocks from all of Austin's best monuments, bars, restaurants, and music venues. I didn't mind the valet parking (which is mandatory $12/day), cause my car was safe and I could just walk anywhere I needed. Basic room, clean, friendly front desk staff, I saw a pretty nice pool and workout room although […] I didn't get to experience either. The breakfast was well managed and quiet. The only thing that bothered us, which also seemed to bother plenty of other guests, is the noise! a lot of parties going on at the hotel, also lots of loud college-aged kids that were there to go out drinking downtown, so you can imagine the noise around 5-6pm, and around 1-2am. Me and my wife slept ok regardless because most of the noise was distant from our room, but it would have been smart to bring some earplugs. I Heard from some other guests that hotel security was trying to keep the noise down, but they can only do so much when it's multiple rooms over and over. For the price and location though, I would certainly stay here again. Read moreGenuine Hotels.com guest review
"standard motel with a decent location"
The room was clean and the location was close enough to walk to the convention center.Genuine Hotels.com guest review
"Hotel next to the Texas Capitol"
A yellow corner building near the Austin Capitol and great view to the city. The hotel is old, but with a great staff any hotel can be rated as 5 star hotel. As long as the room is clean and the bed is comfortable you can not ask for anything else. I would stay here again, but rather be on a leisure trip with my wonderful family.Genuine Hotels.com guest review
The hotel is incredibly noisy. It's not the most up-to-date property I've ever stayed at, but it is clean and the staff is very helpful and flexible.Genuine Hotels.com guest review
I was originally going to give this four stars--based on other reviews, I wasn't expecting a lot, but the room was decently clean and that was really what I just needed. (Yes, it smelled a little musty, and you wish they had those small amenities that make a big difference, but that is what you pay for. And, location is pretty convenient.) What brought […] my experience down to four stars was seeing how my room was visible from the street: a little concern for privacy (though the rooms are only accessible through the lobby elevator), and also the noise/draft from the streets. Unfortunately there was a construction going on during my stay, which is not the hotel's fault, but it was hard to sleep. Read moreGenuine Hotels.com guest review
We didn't pay attention on the fact that the hotel was by Austin University and mostly filled with students during the week end, As a consequence the night was a bit noisy outside our room and we didn't manage to sleep for a couple of hours, The manager of the hotel gaves us a discount, which was much appreciated.Genuine Hotels.com guest review
"Excellent staff and comfort"
Hotel is located close to business I had to do. The staff was excellent,the room was very clean an comfortable. I rate this hotel an excellent rating would recommend it to anyone. Enjoyed the stay thank you very much.Genuine Expedia guest review
"Very clean room"
The room was very clean. The hotel's location is convenient, and it's a good value for downtown. I did not like that you are charged for parking even though you already paid to stay at the hotel. Parking should be included. Also you could hear other guests pretty well through the walls.Genuine Hotels.com guest review
"The nightmare hotel"
Water smelled room smelled door did shut all the way unless pulled great location close to it and sixth street breakfast buffet is awful front desk day staff or very nice breakfast attendant and night staff are rascist and rude to black peopleGenuine Expedia guest review
"great hotel if you're looking to get rowdy on 6th"
the room was comfortable & clean. couldn't hear other people in the rooms on either side or across the hall, which was nice. definitely a large college-aged crowd. it's a quick 5 block walk to 6th street and about a block from the capitol. the hotel parking is valet only. it's kind of a mess, especially at check out time. they only had ONE valet guy […] working (a housekeeper helped pull some of the weight) and we had to wait almost 45 minutes to get our car on a saturday morning. if you have to be somewhere at a certain time, I would definitely advise you to plan ahead. nonetheless, when I go back to austin, I will be staying here. you really can't beat the price for it's close proximity to some attractions Read moreGenuine Expedia guest review
"Business in Austin"
Our stay was very comfortable. The staff is so very friendly. Definitely worth the cost.Genuine Hotels.com guest review
The rooms were clean and beds comfortable. The hotel was walking distance to 6th St. and restaurants. Breakfast was good.Genuine Hotels.com guest review
"La Quinta Downtown Austin"
Met with friendly reception dispite the hour (Midnight). Valet parking was excellent and friendly despite severe weather (below freezing, sleet and freezing rain). Convenient location, clean room. Well worth the cost.Genuine Hotels.com guest review
"Older La Quinta."
Seems to be an older La Quinta with some cosmetic issues on the exterior. My room was great and housekeeping did a great job of cleaning each day. The staff was very friendly and helpful.Genuine Expedia guest review
Not a place to stay if your looking for a quiet motel. If your there to party it is ideal. Walking distance to 6th street. People out socializing after bar hours (the party relocated here). Rooms were clean and I saw no bugs like other reviews I read. Vallet guys very helpful. Desk staff looked miserable and irritated. Not mean just looked like they […] hated there job. Read moreGenuine Hotels.com guest review
I did not like the fact that I had to pay for parking. This was not posted on the web-site when I was looking for hotels. I was close to the elevator and it was very noisy traffic passing my room from other guests. I go to Austin frequently and I will not be staying at this hotel again. I did not find the value for the dollar amount I spent.Genuine Hotels.com guest review
"Great location, cheap rooms."
My hotel experience was satisfying, the staff was very friendly and helpful. The location is a few blocks from the main strip, easily within walking distance, and the Capital is right next door. The hotel amenities were what you would expect for this price range. The only complaint I have is my room smelled very strongly of whiskey and I did not like […] the cab company the hotel recommended I use (yellow cab). If you are on a budget I would highly recommend this hotel. Read moreGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"It's all about the location."
Let's be honest. It's clean and within walking distance of the Capital, 6th street, Zilker Park, and South Congress, what more can you want?Genuine Hotels.com guest review
Having to pay for mandatory valet parking was a bummer. The staff was helpful with maps and information of the area.Genuine Hotels.com guest review
We didn't spend much time there. Staff were friendly and helpful.Genuine Expedia guest review
"Nice hotel nearby many interesting places"
Good location, warm and comfortable on a rainy, cloudy and cold weatherGenuine Expedia guest review
"Not worth staying in this hotel."
The front desk staff will not pick up phones till it rings and rings. Not friendly at all.Genuine Expedia guest review
The room was very comfortable, staff helpful, wireless, cable and breakfast. This is a good economy hotel. I'll stay here again.Genuine Hotels.com guest review
"Not for sleepers!"
The location of the hotel was great and the staff was very accommodating. The problem was that on the Friday and Saturday nights that I was there, once the bars closed at 2 AM, hotel guests returning from the bars were loud and disruptive. They continued their party in the hotel so sleep was nearly impossible from 2:30- 5:30 AM.Genuine Expedia guest review
"Nice staff, needs to be updated!"
Came into town for a work conference, and chose to stay here because of price of room, and had stayed at La Quinta in several other states and had very exceptional accommodations. We arrived well before the check in time of 3 and were pleased to be able to get our rooms. The hotel itself is very outdated, and needs lots of TLC! Our rooms were easy to […] locate and well marked. The rooms had double beds, one rooms beds were very old, one they were new. Updated TVs, but that's about it. Awkward bathroom doors, small bathrooms, the shower heads are in the middle of the shower wall, making it very awkward for anyone over 5'5 to shower. The temps dropped into the 30's and upon returning after a day at work conference, walking into the reception/main entrance, you were hit with a wall of extreme heat. Once in our hallway, the heat was turned up even higher, making it literally unbearable. With a request to the front desk, it was turned down. Our beds were always made, towels folded, although they were very thin. Read moreGenuine Expedia guest review
"The bed was very comfortable"
The room was very clean, staff was friendly and were available when you need some help. The hotel was also very close to several areas that we visited.Genuine Expedia guest review
There was consturction outside my room so it was noisy. Also, the curtains were not very good and there was a bright light right outside my room.Genuine Expedia guest review
"Convenient and affordable."
Overall, an affordable hotel in downtown Austin. The staff is very helpful, and the location is great. Located conveniently near the capitol, and 10min walk from the downtown restaurants. Main problems: The room was spacious and clean, but did not smell good. I'm a non-smoker and it smelled like a room for smokers. I don't know if there is an option […] to choose the room type when booking. It is a bit noisy. It is built like a motel, and the room doors are directly facing the street. Currently, there is a construction site in front of the hotel, which makes it impossible to sleep after 6:30am. If you want to avoid the high prices at fancier downtown hotels, this hotel is not a bad option at all. Just keep in mind the two problems I mentioned. Read moreGenuine Expedia guest review
"Sleepless in Austin"
My room was right next to an elevator and there was a big construction going on close by. In addition, the place is close to a highway, making for perfect sleepless nights :( I wish I had spent a little more money and booked a nicer hotel than this one.Genuine Expedia guest review
"convenient and good value"
Hotel room provided everything I needed for a short 2 night stay. Every hotel staff person I encountered was extremely pleasant and accommodating. I was thoroughly impressed with the quality and delightful attitude of all staff memebers. I'd definitely stay here again.Genuine Hotels.com guest review
The room smelled really strange, a candle did not help. Could any car that drive past, uncomfortable bed and pillows , the shower curtain had orange mildew on it as well. I felt dirty the whole time I was there.Genuine Hotels.com guest review
the beds were comfortable enough. the bathroom walls were falling apart. the tub didn't drain efficiently during a shower. the bathroom doors were a joke. a refrigerator in the room would have made the experience much better.Genuine Hotels.com guest review
I found the staff very helpful and the wi fi fast! I will book with La Quinta again.Genuine Hotels.com guest review
"IF YOU ONLY NEED THE ROOM TO SLEEP AT NIGHT...."
We went to Austin to a Seminar and had to bring our kids with us, 16 and 10. We only stayed there because it was close to where the Seminar was; the Hotel it's very old. The walls look like they have been painted 500 times over. The seat on the toilet is the cheapest one I have ever seen, I don't think you can even find those in Walmart. The first night, […] there was a lot of drunk people around 3:00am laughing, yelling, arguing, etc... and we could hear everything...terrible night. Since we are from San Antonio, TX, the next day after the Seminar, we decided to drive back to our house in San Antonio and stay there for the second night, then we drove back in the morning to Austin. Read moreGenuine Expedia guest review
Staff were very helpful but the hotel is showing its age. It's close to the capitol but in a very nondescript area.Genuine Hotels.com guest review
"Careful when you stay."
I liked this hotel overall. The room was more than adequate and quite clean. However I stayed over Halloween and the night before a Texas home game (separate nights). The rooms are situated in a 4 story square around the parking lot and room doors open onto outdoor corridors. The noise echos and reverberates and continued virtually all night on those […] occasions, and I am usually a pretty good sleeper. The other nights were relatively quiet. Read moreGenuine Expedia guest review
"Valet packing not neccessary"
I can't stand the valet parking, it is an unnecessary service that I don't want. I will never stay here again due to that alone and I can't recommend this place to anyone. They have an outdated terrible motel that stays in business due to location alone.Genuine Hotels.com guest review
Never, I repeate NEVER, stay in this hotel if you want a quite night of sleep.Genuine Hotels.com guest review
"You get what you pay for, but you pay more."
Great location for everything in Austin. Its an older hotel and it shows. For the next few months construction is going on right across the street. So if you do stay get a room that is not on the street side. Valet parking is a little pricey but the guys who are working are on it, they hustle. Hotel staff are ok. Its all about the customer service, […] have to remember that. I would recommend a stay here if your in town for a show or some type of event. Not the best for a family or weekend getaway. No fridge or microwave in rooms. They might want to look into that to justify the price per night. Take note La Quinta. Read moreGenuine Expedia guest review
"Walking distance to ACL Shuttle"
We picked this hotel because it was within walking distance of the ACL shuttle. Overall the hotel was clean and well kept. The staff were friendly and helpful. I especially appreciated the guys at the valet station. They were quick to get your car and offer directions. We stayed for three nights, Friday, Saturday and Sunday. There were loud people in […] the hallway late Saturday night. Other than that everything was great. I would stay here again. Read moreGenuine Hotels.com guest review
Staff at desk not friendly. Didn't smile. Didn't feel welcomed. Valet employees were very helpful, courteous and polite. Curtains don't block out light from parking lights. The location was loud and room was bright. Made it difficult to sleep.Genuine Hotels.com guest review
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