"View non existent"
did not have the room I believed I booked. expected an ocean view and got a balcony that did not see the sun at any stage of the day. lifts very slow. housekeeping turned up at 5.15pm on one day.Genuine Expedia guest review
Response by Crowne Plaza Terrigal Dear Traveler, Thank you for your feedback. I am disappointed that the room you stayed in wasn't what you believed to have booked. We will be taking your feedback on board and will discuss the issues with our housekeeping and front office team. Best Regards Lachlan Walker General Manager
"Nice hotel, nice staff, close to the beach"
Very nice. Will go there again. Staff were great, helpful and accommodatingGenuine Expedia guest review
Response by Crowne Plaza Terrigal Hi Joseph, Thank you for your recent feedback. We hold with great value the comments regarding our staff ‘’helpful and accommodating’’. We look forward to welcoming you back to the Crowne Plaza Terrigal again soon. Best regards Lachlan Walker General Manager
I booked this hotel for a special dad and daughter overnight treat. As I was only booked for one night it was important to us to be able to make the most of our time there including the hotel facilities. The stated check in time was 3pm. This was already an hour later than most hotels. When we arrived the room was not ready and we were only given access […] to our booked accommodation after 4pm. Not what I would expect from a four and a half star hotel. Read moreGenuine Hotels.com guest review
"The Ultimate Getaway"
Weather was perfect, went to sleep with sound of waves breaking. Room was spotless, bed comfy, room service excellent. Will definitely be back.Genuine Hotels.com guest review
Great service, good food. Very clean. Loved the bowls of fruit scatted everywhere around the hotel giving me some easy heathly snacks. Great inititive.Genuine Hotels.com guest review
"Great location across from beach, shops & cafes."
Friendly staff, comfy room & a beautiful ocean viewGenuine Expedia guest review
"Not young people friendly"
The hotel staff were rude from the moment we checked in making us girls who are in our early twenties feel like naughty children. We arrived back to our hotel room after some birthday celebrations only to have the hotel night manager demand that we come to reception in our night gowns after a noise complaint. Upon check out we were charged extra. It […] was an overall horrible experience !!! Read moreGenuine Expedia guest review
Room was very comfortable. View fantastic. Only issue was the tv and the connect wasn't too good. They have complimentary videos including not released ones which is fantastic.Genuine Expedia guest review
A great hotel with an excellent buffet breakfast and friendly service.Genuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Verified Traveller, Thank you for your feedback. It is wonderful to find you enjoyed your stay with us and experienced our delicious breakfast offerings. Best regards Damien Crook General Manager
"Across from the beach"
The hotel was nice & clean. Needs some updating but otherwise it was clean and the bed was comfortable.Genuine Expedia guest review
"Close to everything"
Perfect location and great service. room was quite and good size.Genuine Expedia guest review
"Well presented hotel with beautiful views"
Beautiful view, lovely breakfast with coffee made to order. Wish I had stayed longerGenuine Expedia guest review
"Beautiful hotel overlooking beach"
Fantastic very relaxing my husband and I stayed the weekend and it was just perfectGenuine Expedia guest review
"Excellent for a quiet weekend getaway"
We arrived early but room was made available soon after we arrived. Staff were friendly and helpful. The hotel is quiet with all the facilities needed for a retreat away from a busy lifestyle. Plenty of eating places close by and a beautiful long beach for swimming or taking a walk. Will definitely go back again.Genuine Expedia guest review
"Beautiful food, great service, gorgeous location"
A very relaxing and comfortable hotel. ..highly recommendGenuine Expedia guest review
"Great location but rooms are disappointing"
The room of the hotel is dirty there were bugs everywhere. The hotel location is great but the room wasn't happy with.Genuine Expedia guest review
Great place to stay friendly staffGenuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Newlookscreens and doors, We appreciate your feedback and are pleased to find you had a pleasant stay with us. We look forward to your return. Best regards Lachlan Walker General Manager
Very comfortable & clean, slightly dated bathroom (shower curtain), fantastic location, amenities,view and staffGenuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Nicki, Thank you for taking the time to provide your feedback. It was wonderful to read that you enjoyed our beachside location and found our hotel to be of great value. We certainly look forward to welcoming you back on the next occasion. Best regards Lachlan Walker General Manager
"Perfect service. 5 star all the way"
Can't fault it. Perfect check in. Great room. Bar food/drink service fantastic. We'll be backGenuine Hotels.com guest review
Response by Crowne Plaza Terrigal Thank you for taking the time to provide your feedback. It is wonderful to receive such wonderful recommendations, I am delighted that you had a perfect stay. We certainly look forward to welcoming you back on the next occasion. Best regards Lachlan Walker General Manager
"Great location near the beach and shops"
Had a great time pity the weather wasnt the sameGenuine Hotels.com guest review
Response by Crowne Plaza Terrigal Thank you for taking the time to provide your feedback. I am delighted to read that you enjoyed our beachside location. Hopefully next time you stay you will have better weather. Best regards Lachlan Walker General Manager
"Orchid show at Mingara club"
Everything good,as I expected having stayed there previously !Genuine Hotels.com guest review
"Fantastic location & services"
We have been coming here on vacation often because of its fantastic location, really friendly services and great food. And we will continue to come here in the future. One tiny note for the hotel is that it's a room for two people, but there is only a one-seater sofa and a study chair in the room, which makes having room service a bit challenging. The […] one-seater sofa is too low to eat at the study desk while the study chair is too high to eat using the ottoman as a table. Read moreGenuine Hotels.com guest review
"Crown Plaza Terrigal"
when we arrived staff were very pleasant and friendly even giving the chance to upgrade if we wanted (at a price of course). The room was sizeable and bathroom clean and the view was amazing. The only downfall was we stayed on a Saturday night and the Balcony glass doors must not be double glazed as the sound from the band playing at the bar downstairs […] was extremely load and it was very hard to get the kids to bed. The pillows were uncomfortable and as with any Hotel there was not enough milk in the fridge. Read moreGenuine Expedia guest review
Response by Crowne Plaza Terrigal Dear Greg Thank you for taking the time to provide your feedback. I was delighted to read that our staff provided pleasant and friendly service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We look forward to welcoming you back to the hotel on the next occasion. Best regards Lachlan Walker General Manager
"Quality clean, comfortable in central location"
Excellent. The gentleman assisting us with check in spent a lot of time ensuring that all we had requested would be met. Thank you! Night of 19 June. Indeed, a quiet comfortable room well away from the lifts.Genuine Hotels.com guest review
"Nice hotel. Breakfast pretty busy and disorganised"
Yeah we were pleased. Staff were attentive but breakfast was so busy. We Cancelled our omelette as there was only one egg person and there should have been three. We'd been waiting for half an hour and were full on other food. Ditto re coffee person. Linen and bathroom very nice and the robes but bed was soft and lumpy. Only one small container of milk […] so there could have been extra or powdered stuff and also a skim or light option get with the times here. Although a very clearly marked no smoking hotel we had to leave our balcony door shut and had to go inside as another room people were puffing away madly on their balcony. We didn't complain because we didn't think anything could be done. Nice stay. I'd go again maybe Read moreGenuine Expedia guest review
Response by Crowne Plaza Terrigal Dear Traveler, Thank you for taking the time to provide your feedback. I was delighted to read that you had a nice stay, however, disappointed that you experienced breakfast delays and issues relating to other guests smoking, This is certainly not the experience we desire for our guests. This is a no smoking hotel and we definitely could have spoken to the guests who were smoking had we been alerted. I hope these issues have not marred future opportunities for you to stay with us and we look forward to welcoming you back on the next occasion. Best regards Lachlan Walker General Manager
My stay at Crowne Plaza Terrigal was outstanding. I was travelling with our 2 young children on my own and everyone from the lovely concierge lady to the receptionist ladies did everything they could to help me and make our stay as chilled out and relaxing as possible. I was amazed. Our room was very spacious and the view from our balcony was beautiful. […] Was so close to the beach and lots of lovely restaurants and cafés. I could not fault a thing during out stay. Thank You Crowne Plaza Terrigal we will most definitely be back and will highly recommend. Read moreGenuine Hotels.com guest review
Staff seemed eager to provide a great service, nothing was to much trouble. Very child friendly, our 3 year old was well catered for. The room was of a good standard, I want to find out what were those pillows, loved them!!! Buffet breakfast was the nicest buffet we had been to in a while, great service here as well. Only complaint was the old lift […] (2 in service) was a little scary, shut the doors on our 3 year old as we were trying to enter. Moment of panic!!, thanks to the couple in the lift who brought him right back :) Overall a splendid stay. Read moreGenuine Expedia guest review
Response by Crowne Plaza Terrigal Dear Catherine, Thank you for taking the time to provide your feedback. I was delighted to read that our staff provided a great service, you found the hotel very child friendly and enjoyed the buffet breakfast. We apologise for the inconvenience relating to the lift and the incident with your 3 year old. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We look forward to welcoming you back to the hotel on the next occasion. Best regards Lachlan Walker General Manager
Very nice, some minor construction going on during our stay. All together very recommendable.Genuine Hotels.com guest review
"Really friendly staff, great location."
Nice helpful staff. Perfect for families.Genuine Expedia guest review
Easy access to the beach and pleasant helpful staff.Genuine Hotels.com guest review
"Close to all amenities"
great destination to get out of Sydney as its a short drive. Sea Salt restaurant food was beautifulGenuine Expedia guest review
Great place for familiesGenuine Hotels.com guest review
Great short escape from the city lifeGenuine Hotels.com guest review
We had a short stay but enjoyed it thoroughly even though it rained over the two days of our stay. The spa was a treat and we lounged over a great breakfast. Service was first class for everyone we came in contact with.Genuine Expedia guest review
very disappointed extremely over priced. looked tired and empty. restaurant beautiful food and popular but way over priced. regret going could have stayed and spent less going to sydney. 17yrs ago had our wedding night here, then it was spectacular.Genuine Hotels.com guest review
"Terrigal is a lovely little resort"
Lovely hotel for relaxation. Nice pool, very close to beach and lots of eating places close to handGenuine Expedia guest review
The hotel itself was in good condition. The walls and decor seemed to be slightly outdated, and yet somehow managed to fit in perfectly with the hotel's relaxed atmosphere and location setting. There were a number of quality restaruants within easy walking distance, and I cannot rate the views highly enough to do them justice. Just spectacular.Genuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Anonamous, Thank you for taking the time to provide your feedback. It was wonderful to find that you had a seamless experience with us enjoying our beachside location, spectacular views and surrounds. We look forward to welcoming you back to the hotel on the next occasion. Best regards Lachlan Walker General Manager
Very clean rooms, good location, very helpfully staff, will be happy to stay againGenuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear J B traveller, Thank you for taking the time to provide your feedback. I was delighted to read of your stay and experience with us. We look forward to welcoming you back to the hotel on the next occasion. Best regards Lachlan Walker General Manager
Good room, excellent view of beach, friendly and efficient staff. Avoid rooms that overlook the ground floor Florida Bar and its band noise. Fortunately, our room was on the south side of the hotel and we could only hear faint band noise.Genuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Leigh, Thank you for taking the time to provide your feedback. It was lovely to receive your kind comments regarding our location and friendly and efficient service. We look forward to welcoming you back to the hotel on the next occasion. Best regards Lachlan Walker General Manager
if DJ is working down on the bar as on sunday evening it is very loud even in the room. Fortunately he ended at 9:00 PMGenuine Hotels.com guest review
Good Hotel with good facilities. Its one of a few places near the beach where you can find a 4+ star hotel on the east coast.Genuine Hotels.com guest review
"Nice hotel close to the beach"
My experience was pleasant and relax, my little daughter love the swimming pool and that it was closer to the beach. :-)Genuine Expedia guest review
It was excellent. The concierge, Josh, was very friendly and helpful. Thank you again Josh!. Our room is located on level 2, we could hear the music and the beat from the bar close by at around 12.30am... I guess there's nothing I could have done about it? As I dont think I want to move room in the middle of the night.Genuine Hotels.com guest review
Response by Crowne Plaza Terrigal Dear Eddy, Thank you for taking the time to provide your feedback. It was wonderful to read that you enjoyed our service. Thank you for highlighting Josh as a stand out staff member. I will most definitely ensure Josh receives your kind comments. We appreciate your observations regarding room noise and have taken your comments on board as we are continually working on ways to improve our guest experience. We hope that this has not marred future opportunities for us to welcome you back to the hotel. Best regards Damien Crook Reservations and Front Office Manager
"Nice hotel. Close to the beach."
A bit expensive but staff service is A1Genuine Expedia guest review
Hotel staff very friendly and helpful, great location and viewsGenuine Hotels.com guest review
Great location. Clean but older décor. Our room cleaner was lovely, Julie. Bar was a bit disappointing on the night we visited it. Cocktails were poorly made and service slow. We basically used the hotel as a base and spent a lot of time at the beach and beautiful local cafes and restaurants.Genuine Expedia guest review
I took the opportunity to meet up with friends. The Crown Plaza is in a great location across from the beach and walking distance to cafes and boutiques. A relaxing location.Genuine Hotels.com guest review
My only criticism of my stay was to be told when paying the bill that there was a surcharge on all credit cards. I think this should be pointed out on arrival ,not on departure.Genuine Expedia guest review
"Good hotel, but not perfect."
It's clean and quite nice rooms and facility. But couple things not perfect. 1) The hotel charge $18+surcharge for credit for a night parking in hotel's underground. I can see a big Free parking building just next of Hotel. It's not a big money, but if add it to price of one night it becomes $198 which is not cheap, I found the parking fee only after […] payment. 2) The Expedia web site mentioned free newspaper, but the staff told me I can pick it up from restaurant. I newspapers on other room in the morning, so I feel like the service only for the full paying customer. 3) Sauna is so small and only 2 or 3 peoples can be sit together which explains why they do not show it on the picture. 4) Pool is not heated.. Not sure if they heat the pool only during winter time. I may expected too much as I saw many good reviews and one of friend recommended it. The hotel is just average and don't think it's worth more than $180... Specially parking fee was too much. I like the place, so I may go again if see bargain.. But don't want to pay too much. Read moreGenuine Expedia guest review
"fantastic location and great service"
very relaxing timeGenuine Hotels.com guest review
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