"Nice hotel. Enjoyed my stay."
This hotel was beautiful! I had a great time there. However, there was a period of electricity outage for approximately 3-4 hours, but I'm sure that was not an everyday event. The ponds were beautiful and the breakfast was very delicious.Genuine Expedia guest review
"Great location for passers-thru Houston"
Surly desk clerk told me upon check-in that no twin beds were available, when reservationist went to great lengths to verify availability when I made the reservation by phone. Ultimately, we got the room we wanted. Overall a very good place to stay.Genuine Hotels.com guest review
"Nice clean hotel with expensive wifi"
I enjoy my stay. Just cannot understand why someone still charge for wifi nowaday.Genuine Hotels.com guest review
We were there 3 nights and our room was never cleaned by housekeeping. We were given fresh towels, but that's it. We were very busy, and by the time we got back to the room we were exhausted and didn't want to call down and wait for them to come and clean the room. Basically we just dealt with it and straightened up ourselves. Aside from that, we enjoyed […] our stay! Read moreGenuine Hotels.com guest review
"Omni Hotel Review"
The hotel was as good as Hiltons or any other 4 stars. Freebies were hard to get here. restaurants have no association with this hotel. It was modern. The traffic noise can wake up Monday morning. It was a nice hotel overallGenuine Hotels.com guest review
"Great place to stay!"
I highly recommend this hotel. Great place, large and clean rooms.Genuine Hotels.com guest review
Great stay...I'll be backGenuine Hotels.com guest review
Its was a busy weekend from the hotel ans there were a lot of children yelling and play. Over my stay was fine.Genuine Hotels.com guest review
"Nice hotel if you need to be in that area"
The hotel has a great lobby area, it is very relaxing. You forget that right outside the door is the busy city and highway.Genuine Expedia guest review
"Service & lack of knowledge"
The cafe was understaffed and was not educated on their computer systems. I was charged an extra transaction both times my party dined at the cafe. The service was very slow. I had to give my information in hopes that I was credited the $ amount that was incorrectly charged to my card. I would assume after this happened on two separate occasions, that […] my meal would have been taken care of. I had to wait over 20 min to get someone's attention. The food was great and a good price, however I will not be choosing to done there in the future. The hotel in itself was nicer than I had imagined. My daughter had a good time. The evening outdoor family movie and fish feeding were a nice touch. I had only wished management would have been a little more understanding with my frustrations. Read moreGenuine Hotels.com guest review
"Close to shopping I wanted to do."
Enjoyable experinceGenuine Hotels.com guest review
"Overall, a nice stay"
Our hotel room was very nice and clean. The common areas of the hotel are out-dated, but still a nice hotel. I thought it was a nice room at a reasonable cost. Also has really cool Koi fish ponds in the lobby.Genuine Hotels.com guest review
"Kind of far from downtown"
This hotel is great. The staff was friendly, the restauraunt is good, there is plenty of space to park your car. I think my only gripe has more to do with the layout of Houston as a city than anything else. There isn't much to do right around the hotel, you definitely need a car to get to some of the major places. The hotel is right near the highway, […] though, so you can be downtown or in midtown Houston in 30 minutes. Apart from that, I had a great experience at the hotel. The woman who runs the little coffee and souvenir shop in the morning on weekdays is extremely pleasant. She is so warm and welcoming every time you step into the cafe. Read moreGenuine Hotels.com guest review
"short distance from home"
my stay was wonderful and relaxing. I slept in til 10 the first day and I never do that! It was a nice two day getaway by myself.Genuine Hotels.com guest review
"Nice Hotel good location and easy access"
Greeted by very courteous staff and ready to assist with luggage and valet parking. When I got there to check-in, I was surprised with a $50 incidental deposit. I got a card key for the room and a card with a key. It wasn't explained to me that the key was to open the refrigerator with soda, beer and juice. As a matter of fact, I didn't even know that […] there was a fridge in the room or even a coffee pot. I found out because my son is a frequent traveler and he is the one who told me where to find these things. I turned on the TV and pressed the guide button to see the channels and didn't have a clue where to find certain regular tv shows. The parking slots are kind of narrow, especially for a truck. Overall I was very pleased and will stay at the OMNI again if the need ever comes again. I am not a regular traveler and all this is new to me. Read moreGenuine Expedia guest review
There was a dancing convention at the hotel last weekend and 8-13 year old girls sharing rooms were scattered all over the hotel and not put in one section making every part of the hotel really loud. We heard giggling, talking and slamming of doors until 4am. Absolutely exhausting. Nice hotel if quiet, but be sure to ask what groups are booked when […] you're there! Read moreGenuine Hotels.com guest review
"No hot water in the top floor"
When I went to take a shower there was no hot water in the top floor. After 30 minutes hot water came back. The manager in the front desk try to accommodate me. Very very nice people. Gave me dinner and lunch on the on house. They made it better I would stay there againGenuine Hotels.com guest review
Beautiful hotel & friendly staff. Only complaint was continuous problems with hotel elevators. There were 3 elevators all of which ran very slowly & most times only one was working. Overall wonderful hotel. Kids loved the beautiful ponds with Coy fish and turtles!!!Genuine Hotels.com guest review
Overall great service.Genuine Hotels.com guest review
"Great Hotel with Great Service"
This hotel provides superior customer service! The staff go above and beyond in ensuring their customers are taken care of.Genuine Hotels.com guest review
"Close to sights and restaurants"
This Omni has all the eye candy with the waterways,koi fish-just a beautiful property! It was close to restaurants, Miller Outdoor Theatre, and other sights. We relaxed, enjoyed the breakfast downstairs,and was very pleased with our stay. We will do this again!Genuine Hotels.com guest review
Very nice hotel for the price. Excellent rooms and service. The only thing that concerned me during my stay was the elevator. The electric motor was humming very loud and it was very slow. In fear that the elevator would break, I just used the stairs.Genuine Hotels.com guest review
"Nice Hotel - Great Rates"
The Omni Westside Houston was very clean and the staff was very welcoming. One great amenity is the large lounge areas on the bottom floor. One lounge area is outside near a waterfall. The scenary and feel were more than I bargained for. The restaurant and bar was also a nice addition. The Omni is actually closer to a resort than a hotel. Rates were […] great on a popular website I used. Great value.....great stay!!!! Loved the pond of fish in the lobby, too!! Thanks. Read moreGenuine Hotels.com guest review
"Beautiful hotel, quiet atmosphere"
Excellent pick by me :) Friendly staff, greeted with all the necessary goodies upon arrival. Breakfast was served swiftly and dinne like wise.Genuine Expedia guest review
"Nice hotel in Houston"
Everything was outstanding, the staff was friendly and helpful, plenty of elevators, clean rooms with plenty of towels. Pool area clean and tidy, clean and well equipped exercise room.Genuine Expedia guest review
"Great Hotel That Needs a Staff"
We have mixed feelings about our stay. Overall, the property is attractive and clean - but severely understaffed! Upon arrival, we waited at the valet for 15 minutes with nobody in sight to park our car. We had to get a parking ticket from the front desk and leave the car. Meanwhile, we had to schlep our own bags as there was no bellman and no cart […] to use ourselves. Later, we went to the bar for a bite to eat since regular food service was closed. No one was behind the bar. It was at least 15 minutes before anyone emerged to offer us menus. Later that evening, upon returning to the hotel, we again waited unsuccessfully for the valet. I again had to go to the front desk and tell them we were too tired to keep waiting and were leaving the car and going to our room. The next morning we decided to try the breakfast buffet. We stood at the hostess stand for 15 minutes waiting to be seated while the hostess talked on the phone. So we chose to seat ourselves. The food was excellent. But for a $40 breakfast, one would expect an accommodating host. Later, ready to depart, we again found ourselves waiting on the valet. After 20 minutes, I again went to the front desk where a nice young woman in a beautiful designer suit fetched our keys and braved the 95 degree Houston heat to bring us our car. Bless her heart. Will we stay there again? What do you think? Read moreGenuine Hotels.com guest review
never stayed at an Omni hotel before, but definitely would stay again! Everything was great, the only negative is that they do not give you free wifi. in this day in age that shouldn't be an extra charge.Genuine Hotels.com guest review
"OK hotel for a shopper stay"
The hotel was fine but nothing really special for a 4 star rating.Genuine Expedia guest review
"Very Nice, but needs some minor updates"
Hotel is in a fairly good location near some major companies. The lobby area appeared to have been renovated recently, but other areas could be slightly updated (such as the hallways). Staff is helpful, but I had to ask twice for a luggage cart. Room was nice, but the shower could be updated as it had an older looking tile. Only issue I had with the […] room was that the entry made it difficult to get the luggage cart into the room. There is restaurant and bar in the hotel, but many eating places are a mile or farther away. Would stay here again if I got the same rate. Parking is interesting. The hotel has a valet service, but there is a parking garage which seemed to have every guest battling for a spot on the lower level. Read moreGenuine Hotels.com guest review
Great service, perfect location, and everthing we needed for a stop over on the way to Florida. Staff was professional and efficient, food was outstanding, and easy booking and checkout.Genuine Hotels.com guest review
Wonderful! Ambiance was superb. Would recommend it for a weekend getaway anytime for anyoneGenuine Hotels.com guest review
great as alwaysGenuine Hotels.com guest review
It is the best hotel in the Katy area. You can tell the property has been there awhile but Omni has done a great job keeping it clean and up to date. I would definitely recommend it to anyone staying in that area of Houston.Genuine Expedia guest review
"Great place to sleep"
This was an awesome place to stay, very clean and beautiful.Genuine Expedia guest review
"Omni Westside Houston"
The staff (besides housekeeping) was very friendly and the room was wonderful!! I was in town for a wedding and convience the bride and groom to stay at the same hotel for their honeymoon!! They loved it and so did I!!Genuine Expedia guest review
"great hotel in general"
It is amazing, the room was little but was ok, the music in the pool was great,.Genuine Expedia guest review
Enjoy my stay. The room was great, clean and comfortable. I checked in and after I got to my room, I asked for a room witha better view and without hesitation I was given another room.Genuine Hotels.com guest review
"Quality quarters close to Katy"
Full service. Clean and maintained well. Convenient to Katy.Genuine Expedia guest review
"Good Start in a Good Hotel"
Good hotel for good rate for our weekend stay. Had a little problem with the air conditioner in our room, but turned out fine for a very humid weekend. Would return again.Genuine Hotels.com guest review
"Awesome hotel with great amenities"
Clean rooms and great service I expected from 4star hotel. I would definitely come back. You will appreciate beautiful architec of building along with peaceful presence of koi fish indoor.Genuine Hotels.com guest review
I left not 1 but 2 iPads in a bedside table! Liz, the Director of housekeeping was wonderful. She located them and shipped them back to us. Customer service at its best!Genuine Hotels.com guest review
"Friendliest and wonderful staff"
I felt the price was high for the hotel itself. Beautiful lobby and entry but the rooms were average. I was taken away with the staff from the maid to the reservation people the went above and beyond so I was not disappointed. Traveling with a 15 month old is never easy but they all went above and beyond I felt that my money went to them and I was not […] disappointed. Read moreGenuine Hotels.com guest review
"Well appointed and comfortable"
Good hotel. Convenient to my work and right near Interstate 10. Outdoor pool looks nice. Restaurant was acceptable.Genuine Expedia guest review
"Always a great stay"
Great staff, good location. Always a pleasure staying here!Genuine Expedia guest review
"Close to everything"
Very comfortable and loved that check out is not til NOON !!!!!!Genuine Hotels.com guest review
"Not what I expected for the price"
I stayed at this hotel with my mom and 2 sisters after seeing the pictures online. I have been to the Sapphire condos and know how lovely they are, so I though that the Pearl would be just as nice. Unfortunately, its just an old Sheraton that they slapped some paint on. The carpets weren't even changed and the beds must be decades old. The bed felt […] like a sinkhole, I woke up the next morning with a sore back and neck from the lack of support. The bathroom tiles looked like they had never been scrubbed, I never once walked barefoot in the hotel room. The only positive thing I can say is that the staff was nice, even at the restaurant, the waitress offered to make me some a special order of eggs and include it in the price of the buffet. For almost $200/night I was expecting a much nicer hotel and was extremely disappointed. Overall prices in SPI are getting very ridiculous, I didn't even pay this much when I stayed at a 4 star hotel in Miami. Read moreGenuine Expedia guest review
"Close to Family"
This is our fourth time to stay here. We come in to visit with family throughout the year and this is a good hotel that is close to a few of our stops. We stay here during our Christmas visit as well. Always decorated nice and the staff is friendly and accommodating. Bed is very comfortable, room is clean and neither of us have gotten sick from staying […] here like we have at other hotels. Read moreGenuine Hotels.com guest review
My wife and I since we meet had only stayed at the Omni Hotel. It's our hotel of choice. We love the koi fishes and as always the service. The valet driver was funny and he made us laugh and we really needed it after the long drive. There was another customers who was truly rude to him (valet driver) and even though he notice it as well we did he was […] very professional. Koodos points to him. Wish stuck up rich people would notice were all here on this planet together equally. Money dont make you better than anyone else, it just makes you lonelier. Read moreGenuine Hotels.com guest review
"NICE HOTEL NEAR THE GALLERIA"
THE ROOM WAS USE IT, WAS A TERRIBLE NOISE ALL THE NIGTH. AND THE FOOD AT THE RESTAURANTE CAFE, WAS TERRIBLE. VERY SLOW SERVICE, AND THE FOOD VERY BAD. THE FRONT DESK PERSON NOT KIND.Genuine Expedia guest review
"Greatest staff ever."
Service beyond belief. Excellent food. Comfortable beds. I really felt the royal treatment. The atmostphere was so relaxing.Genuine Expedia guest review
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