Best Western Royal Hotel - Jersey

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Genuine Hotels.com guest review

A good choice for St Helier. Within walking distance of downtown. Great bar food and service. Two desk clerks a bit snarky. Another waiter/general help guy was wonderful. Clean, enough space for suitcases in room, nice place to stay. This was our second visit with them.

Genuine Expedia guest review

A good choice for St Helier. Within walking distance of downtown. Great bar food and service. Two desk clerks a bit snarky. Another waiter/general help guy was wonderful. Clean, enough space for suitcases in room, nice place to stay. This was our second visit with them.

Genuine Expedia guest review

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Genuine Hotels.com guest review

First night continual dripping or pipework tap tapping noise. Next morning asked for room change and given one without any bother. Excellent level of service. A little bit further from the bus terminal than we thought but still within walking distance.

Genuine Hotels.com guest review

Lovely hotel, the room was split into 2 halves which is helpful for familes sharing a room. The car park is very small, fine for the autumn but I would imagine if you stayed in the summer you would struggle to get parked. Location was fantastic, breakfast was great, service for the evening meal a little slow. We stayed for our anniversary and a gift […] of champagne was there when we arrived. The room was clean and nicely laid out. Not too noisy. Read more

Genuine Expedia guest review

we had great food, the service was excellant and everyone very friendly.only slight problem the noise above the bar in the evening was loud on the front.

Genuine Expedia guest review

All staff extremely nice helpful. Nice room. Have to say the food in the bar was lovely and had a nice choice at good prices

Genuine Expedia guest review

On arrival we were warmly greeted by the staff at reception. We had requested a quiet room and we had a large room and very quiet. All the staff were extremely friendly and very helpful nothing was too much trouble for them. The food was very good, we ate in the bar in the evenings and the food and choice was excellent. This hotel and it's position […] close to the shopping area was a very good choice. It was our first time to Jersey and the island and all the people we found very friendly and courteous especially when crossing the roads. We can thoroughly recommend this hotel. Read more

Genuine Expedia guest review

Staff are excellent - nothing is too much trouble. Breakfasts were filling and tasty. Location is ideal so long as you do not have any problems walking. Shops/restaurants/bus station are all between 5 and 15 minutes walk on the level. On site bar also provides good food. Room was a good size for the prize and efficiently maintained. Only small grumble […] was that, being on the top floor, it was difficult to control the shower particularly during the morning 'wash hour'. Read more

Genuine Expedia guest review

We were put in room 300 which was right next door to the 3rd floor lift. Not normally a problem, but the floor boards were so noisy & moved that we were woken everytime somebody left the lift, as they had to walk past our room to get to theirs (The Floor & Bed actualy moved as they walked by) even though we had 2 windows on 2 aspects The room was also […] very hot with no air con. Apart from that the hotel was clean but the bathroom could do with a bit of TLC. Breakfast was good (once they found you a table) Location was the strongest point of the hotel but the car park was so small & tightly packed that if we had taken our own car we would have paid to park it elsewhere. overall I would rate this hotel at 6/10 Read more

Genuine Expedia guest review

This is an excellent hotel in all respects. Without exception all of the staff were attentive and friendly. The breakfast service and quality of food is of the highest standard. The hotel is a 10 minute walk from the centre of St Helier but there are chemists, convenience stores and resteraunts on the hotels doorstep. The hotel receptionist made all […] the arrangements on our behalf when we hired a car, making the whole experience hassle free. On our next visit to Jersey we will return to this hotel. Read more

Genuine Expedia guest review

Nice clean hotel with excellent breakfasts,and very tasty evening meals, albeit very small portions.This hotel is a short walk into st. Helier so ideally situated. Enjoy!!

Genuine Expedia guest review

We were disappointed with the unsatisfactory wi-fi connection in our room. However, the staff were sympathetic, and offered us another room, but it seemed too much bother to move, so we used the wi-fi in the public areas. A refrigerator would have been nice in the room, since there was no way to keep drinks cold in the very warm weather. Otherwise, […] a nice little hotel with some history, and tucked away in a quiet area without being too far from the "action". Read more

Genuine Expedia guest review

Hotel staff were very friendly and extremely helpful. Breakfast was excellent (lots of choice). Room was immaculately clean. Good bar area and food. Pleasant sun terrace. Hotel situated not far from restaurants, main shopping centre and Prom. Only downside was that our room was on the front corner of the hotel and the traffic from two busy roads was […] very noisy well into the night (with windows closed). We also had no air conditioning and the room became uncomfortably hot. The fact that we couldn't open a window during the night because of the noise of the traffic made the situation worse. Read more

Genuine Expedia guest review

On arrival we were allocated a good sized room at the front of the hotel but after the first night we asked to be moved as the noise outside kept us awake. We were offered a room at the back of the hotel even though it was considerably smaller and did not have a bath it was worth it to get a good nights sleep. The buffet breakfast was excellent and […] the staff could not do enough for you. Overall we had a good stay pity the weather could not have been a bit better. Read more

Genuine Expedia guest review

Very clean, restaurant lovely, bedrooms very dated, need refurb, Overall lovely stay,

Genuine Expedia guest review

We were delighted with this hotel and will probably stay there again in a future trip to Jersey. The staff were very helpful and courteous. The food was perfect. The room was great, though because of the heat in July we had to leave windows open at night, which meant those evil seagulls annoyed us. Do seagulls never sleep! The wireless Internet needs […] looking into as is was weak (and often dropped out) in our room. Apart from that, our stay in The Royal Hotel was wonderful. Read more

Genuine Expedia guest review

The staff were all very polite,friendly and attentive. They looked after us very well and dealt with every request promptly, endeavouring to please the customer. They could not have done more to make our stay pleasant and comfortable. The hotel itself was very comfortable, but people with mobility problems would need to check the position of their room, […] as we were on the second floor at the side of the hotel and even taking the lift in the foyer of the hotel, we still had a long walk and stairs to negotiate; not easy with heavy cases. Towels and sheets were changed 3 or 4 times during our 10 day stay and the room was kept spotlessly clean. Overall, we were very satisfied with the service and choice of hotel. Read more

Genuine Expedia guest review

Extremely pleasant and helpful staff. The buffet breakfast was excellent with a wide variety of choice.Would certainly stay there again . Easy to walk into town. As its not a modern hotel it involves alot of walking up and down corridors if in the quieter/newer part.

Genuine Expedia guest review

BEST WESTERN ROYAL HOTEL St HELLIER. Good location, good rooms good food , best of all good staff all round, no demarcation as every body works together, with a smile and time for anyboby. Fair price given it's Jersey.

Genuine Expedia guest review

Although a little tired in some places in the main part of the hotel, my room was immaculate, very comfortable and the biggest bathroom in a hotel that I have ever come across. Food good. Only 10 minute walk to town centre so great location.

Genuine Expedia guest review

The hotel was, I thought, a little bit frayed around the edges, but I am prepared to forgive this as the staff were superb in all areas-reception-bar-restaurant and cleaners, very friendly and personable. The food was also excellent.

Genuine Expedia guest review

Staff were friendly and helpful. Great location - within walking distance of shops, places to eat and bus station.

Genuine Expedia guest review

Good quality hotel with friendly, helpful staff. Has a sister hotel with spa facilities but this is not apparent prior to arrival.

Genuine Expedia guest review

Stayed at this hotel for five nights.Situated in a good location at the back of St Helier.Whilst the hotel may have been refurbished in the past two years it has not been brought up to modern day standards.There is only one lift which is located at one end of the hotel.You face a route march to get to your room along corridors which have a series of […] steps and slopes with creeking floorboards to boot.Would hate to try and find a way out in an emergency.There is no swimming pool if you want one you have to go to the sister hotel 500metres away.The room we had was very well appointed with a comfortable bed extremley clean with tea and coffee making facilities in room,the downside was the shower which had no pressure whatsoever and was totally useless.The reception staff were very good and the food in both the resteraunt and the bar were excellent.The breakfast in the morning was buffet stye but again was of the highest stardard and the service impecable.In our opinion the hotel is of a very good stardard but not on par with other hotels that we have previosley stayed in in Jersey Read more

Genuine Hotels.com guest review

not a bad place to stay, the hotel was about a 5 minute walk from town, but a bit noisy during the night. It was hot and we had to have the windows open so that obviously didn't help. Worth a visit.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hôtel bien placé dans une rue calme à 5 min de marche du centre ville. L'accueil est cordial, la chambre propre et le petit déjeuner est copieux. De plus, l'hôtel dispose de places de parking réservées à sa clientèle. Bien pratique lorsque l'on dispose d'une voiture. Le Wifi est gratuit mais le signal est trop faible pour surfer correctement. Dommage. […] Sinon rien à redire, je suis très satisfait de cet hôtel. Read more

Genuine Hotels.com guest review