After driving 13 hours, all we wanted to do was sit in the hot tub. The hot tub was broken! The Web site we booked our hotel on also pictured a nice fitness room which was not in the hotel. The beds were extra firm. A musty smell in the room. The pool did not open until 1000 am, so if you were an early riser you were out of luck. It was clean. We felt […] like we over paid for what we got. A bed and a pool. Breakfast ok. Read moreGenuine Hotels.com guest review
If you are looking for a cheap and reasonable hotel this is your ticket. The breakfast was slightly better than expected. The rooms have been fairly recently renovated and are clean.Genuine Hotels.com guest review
This was a very pleasant and restful stay for us. We will use this hotel again.Genuine Hotels.com guest review
"Very clean, wonderful staff & delicious breakfast!"
Called the night before we wanted to stay. Got right in, stopped when we arrived in town at 11:30 AM room was ready so got to check in right away. Went to the Casino close by, had a great time & returned to hotel for a good night sleep about 2:00 AM. Will stay at this motel whenever we are in the area needing a place to stay. Thanks!!!! G & J BrownGenuine Expedia guest review
ladies at the front desk were friendly and helpful (one could cheer down just a bit HAHA!!). housekeeping was cordial and accommodating (extra towels, not quite ready to check out yet). pool looked clean and relaxing. warm/cold breakfast offered many choices to start the day with a full stomach. we found parking to be a bit inconvenient, but overall […] it was a nice place to stay. Read moreGenuine Expedia guest review
"Clean, Friendly, Responsive"
The staff is very friendly, efficient, and professional making sure all needs are met. This is the first motel In which I've stayed where the manager was cleaning and washing the tables after guests had eaten in the breakfast area! In my experience I am usually left to eat at a dirty table or find an attendant for a cloth to clean the table. There was […] an issue with another guest being inappropriate. The manager was very apologetic, addressed the issue and then called me with a follow up. THAT is customer service at its best! I highly recommend this motel. Read moreGenuine Expedia guest review
"Nice, clean stay"
It would have been nice to have a fan only option on the air conditioning unit. Other than that, no complaints.Genuine Hotels.com guest review
"2 Days business trip"
Older hotel with recent update. My biggest complaint would be the tv size it was very small less then 32 inches hard to see from the sofa. Hotel staff was very nice and friendly.Genuine Expedia guest review
"Adequate place to stay but a little underwhelming."
This hotel is okay. Nothing to write home about. We arrived late and the staff was nowhere to be found so I had to call on the internal phone for someone to show. As I was initialing the 'Automatic two-hundred dollar fee for pets' I decided I better come clean and tell them about my dog. It took them over 10 minutes to figure out how to add the twenty-five […] dollar pet fee to my bill which was quite annoying after driving 10 hours to get there. At this price point, I've done considerably better. Read moreGenuine Expedia guest review
"Great, friendly, clean place to stay"
This hotel was very clean, comfortable beds, friendly staff and good breakfast. I highly recommend this as a place to stay when in Waterloo, IA.Genuine Hotels.com guest review
Rooms were very clean and comfortable. Newly renovated and you can see that much thought went into selection of furniture, carpet, colors, etc. Very good value for money.Genuine Hotels.com guest review
"For a Few Dollars More"
I chose to pay a little more and was glad I did. Everything was good.Genuine Hotels.com guest review
"Great service, perfectly clean"
I travel quite a bit and this was one of the very few times I received a call from the front desk to check to see if everything was okay with my room so big points for service. The room was clean if basic, no complaints at all. The vanity area was a little small & the location isn't bucolic but it was close to anything needed.Genuine Hotels.com guest review
"Above average breakfast"
They need more than 1 luggage valet, the one they do have needs repairGenuine Expedia guest review
"Better than I expected"
clean, friendly staff and recently updated... would stay there again.Genuine Hotels.com guest review
"Good location, just off the interstate"
Very friendly staff and easy checkin and out. I was pleased by the size of the room. But, I was not impressed by the size of the pool and the fact that the review I read mentioned a hot tub and when we got there the hot tub was "out of order".Genuine Expedia guest review
This hotel was convenient and comfortable.Genuine Hotels.com guest review
"Good value for the money."
Decent options for a "serve yourself" style of breakfast. Room and decor were great. They allowed our little dog for a fee, which was a reason I picked it. Pool was in service.Genuine Expedia guest review
More than accomadated us Thank youGenuine Hotels.com guest review
"Really nice place"
We went to Iowa City to go to the Iowa game and the weather was bad so we needed to stop on the way home. Everyone there is very nice, and the beds were comfortable. The only thing I did not like is that the curtains do not shut all the way so you can see the lights from the car dealership in our room.Genuine Hotels.com guest review
"Warm Stay in Waterloo"
Room was very clean. Possibly the most comfortable bed I have ever slept in. Breakfast choices good. Only negative was the whirlpool doesn't work. I would still recommend it.Genuine Expedia guest review
We enjoyed our stay here! The staff was very friendly & welcoming. We will be coming back here next time we stay.Genuine Expedia guest review
Great service. Friendly people.Genuine Hotels.com guest review
WAS REALLY IMPRESSED WITH THIS HOTEL,FRONT DESK PERSONEL WERE FRIENDLY,EVERY THING WAS AWESOME.Genuine Expedia guest review
Needed a dog friendly accommodation in Waterloo. Have now stayed twice. Totally refurbished. Friendly, helpful staff, clean, comfortable rooms, good breakfast offering. We would stay here again even if our dog was not with us.Genuine Expedia guest review
This was a Comfort Inn that got a full remodel to become Comfort Suites. I really like the brand & what you get for the money. When I arrived, Nick on the front desk was exceptional!Genuine Hotels.com guest review
"Clean and welcoming"
12/11/14 Steve W
Desk clerk at check in was very friendly and efficient. The room and property were all very clean. The comlimentary breakfast was very fresh with cheese omlets,, sausage, biscuits and gravy, along with the other normal items for the continental breakfast. The price was good compared to the other close by hotels. Several good restaurants within short driving distance. Would definitely stay here again.
12/02/14 RinkerDSM West Des Moines, Iowa
Stayed here for three nights just after the Thanksgiving holiday and it did not disappoint!! The professional and friendly staff could not have been nicer whether answering hotel-related concerns to simply offering directions around town. The new design that Comfort Inn is now using is a welcome change and this property is a shining example! As someone who currently works in the hospitality industry - I wouldn't hesitate to stay here again and would feel completely comfortable encouraging others as well!
11/14/14 Toni F Waterloo, Iowa
The staff (Anna) was absolutely WONDERFUL!!!!! The room was very clean and the hotel, overall, was amazing. I would recommend this hotel to anyone coming to Waterloo!! Thank you so much for a wonderful experience
Great place to stay, friendly staff, and maybe the most comfortable bed I have ever slept in at a hotel. If you have the opportunity go to casino buffet, desserts alone worth the price. The hotel is real easy to find right of the main road and close to the mall and restaurants.
"Better than expected"
10/28/14 Steve B Wilmington, Illinois
Two things stand out about this facility. First, it is very clean and has been kept up very well. Second is the great attitude of every staff member we encountered during our stay. We were in town for the pre-season wrestling tournament last weekend, and had three rooms. The staff were very accommodating in making special arrangements to get two rooms together. The breakfast was typical fare, but plenty of it and well prepared. I would recommend this hotel when in the area.
"Great stay great environment"
Great stay overall, we stay at alot of hotels for work and this specific hotel is always a home away from home in measure of comfortability cleanliness and quality. The hotels location is right next to the highway and is extremely handy for use. Its very easy to find and all the staff have been very helpful with questions and while booking my room.
"my stay at the Comfort inn in Waterloo"
10/15/14 DantheMan50 Norwalk, Connecticut
Really enjoyed my stay the staff was just awesome and very easy to work with great stay thanks to Andrea she went out of her way for me. The beds are comfortable and breakfast is great. I will be back my next time through. Thanks
"Always a great stay"
10/15/14 Whit2013 Des Moines, Iowa, United States
I've stayed at this hotel a hand full of times. It's always clean and the staff is so friendly. The hotel is in a good location with lots of food choices around it as well. Would definitely recommend this hotel to anyone!
"Extremely nice stay"
09/20/14 Lynn B Philadelphia, Pennsylvania
The room was clean, roomy and had comfortable beds. We always enjoy a complimentary hot breakfast. I absent mindedly left my smartphone in my room and received exceptional staff help when housekeeping staff turned the phone into the front desk staff, and the manager arranged for my phone to be mailed back to my home per my request. Thank you all so much. I really appreciate your customer service teamwork.
09/13/14 Marie R Oconomowoc
Very nice, clean hotel. Great staff - pleasant, courteous, helpful. Fabulous room, new bed & pillows - very comfy! Bathroom nice & big. Wish the hotel we stayed at last night was this nice... We are definitely impressed! Thanks Comfort Inn for making our last vacation day so pleasant!
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