After driving 13 hours, all we wanted to do was sit in the hot tub. The hot tub was broken! The Web site we booked our hotel on also pictured a nice fitness room which was not in the hotel. The beds were extra firm. A musty smell in the room. The pool did not open until 1000 am, so if you were an early riser you were out of luck. It was clean. We felt […] like we over paid for what we got. A bed and a pool. Breakfast ok. Read moreGenuine Hotels.com guest review
If you are looking for a cheap and reasonable hotel this is your ticket. The breakfast was slightly better than expected. The rooms have been fairly recently renovated and are clean.Genuine Hotels.com guest review
This was a very pleasant and restful stay for us. We will use this hotel again.Genuine Hotels.com guest review
"Nice, clean stay"
It would have been nice to have a fan only option on the air conditioning unit. Other than that, no complaints.Genuine Hotels.com guest review
"Great, friendly, clean place to stay"
This hotel was very clean, comfortable beds, friendly staff and good breakfast. I highly recommend this as a place to stay when in Waterloo, IA.Genuine Hotels.com guest review
Rooms were very clean and comfortable. Newly renovated and you can see that much thought went into selection of furniture, carpet, colors, etc. Very good value for money.Genuine Hotels.com guest review
"For a Few Dollars More"
I chose to pay a little more and was glad I did. Everything was good.Genuine Hotels.com guest review
"Great service, perfectly clean"
I travel quite a bit and this was one of the very few times I received a call from the front desk to check to see if everything was okay with my room so big points for service. The room was clean if basic, no complaints at all. The vanity area was a little small & the location isn't bucolic but it was close to anything needed.Genuine Hotels.com guest review
"Above average breakfast"
They need more than 1 luggage valet, the one they do have needs repairGenuine Expedia guest review
"Better than I expected"
clean, friendly staff and recently updated... would stay there again.Genuine Hotels.com guest review
"Good location, just off the interstate"
Very friendly staff and easy checkin and out. I was pleased by the size of the room. But, I was not impressed by the size of the pool and the fact that the review I read mentioned a hot tub and when we got there the hot tub was "out of order".Genuine Expedia guest review
This hotel was convenient and comfortable.Genuine Hotels.com guest review
"Good value for the money."
Decent options for a "serve yourself" style of breakfast. Room and decor were great. They allowed our little dog for a fee, which was a reason I picked it. Pool was in service.Genuine Expedia guest review
More than accomadated us Thank youGenuine Hotels.com guest review
"Really nice place"
We went to Iowa City to go to the Iowa game and the weather was bad so we needed to stop on the way home. Everyone there is very nice, and the beds were comfortable. The only thing I did not like is that the curtains do not shut all the way so you can see the lights from the car dealership in our room.Genuine Hotels.com guest review
"Warm Stay in Waterloo"
Room was very clean. Possibly the most comfortable bed I have ever slept in. Breakfast choices good. Only negative was the whirlpool doesn't work. I would still recommend it.Genuine Expedia guest review
We enjoyed our stay here! The staff was very friendly & welcoming. We will be coming back here next time we stay.Genuine Expedia guest review
Great service. Friendly people.Genuine Hotels.com guest review
WAS REALLY IMPRESSED WITH THIS HOTEL,FRONT DESK PERSONEL WERE FRIENDLY,EVERY THING WAS AWESOME.Genuine Expedia guest review
Needed a dog friendly accommodation in Waterloo. Have now stayed twice. Totally refurbished. Friendly, helpful staff, clean, comfortable rooms, good breakfast offering. We would stay here again even if our dog was not with us.Genuine Expedia guest review
This was a Comfort Inn that got a full remodel to become Comfort Suites. I really like the brand & what you get for the money. When I arrived, Nick on the front desk was exceptional!Genuine Hotels.com guest review
"Great stay great environment"
Great stay overall, we stay at alot of hotels for work and this specific hotel is always a home away from home in measure of comfortability cleanliness and quality. The hotels location is right next to the highway and is extremely handy for use. Its very easy to find and all the staff have been very helpful with questions and while booking my room.
"my stay at the Comfort inn in Waterloo"
10/15/14 DantheMan50 Norwalk, Connecticut
Really enjoyed my stay the staff was just awesome and very easy to work with great stay thanks to Andrea she went out of her way for me. The beds are comfortable and breakfast is great. I will be back my next time through. Thanks
"Always a great stay"
10/15/14 Whit2013 Des Moines, Iowa, United States
I've stayed at this hotel a hand full of times. It's always clean and the staff is so friendly. The hotel is in a good location with lots of food choices around it as well. Would definitely recommend this hotel to anyone!
"Extremely nice stay"
09/20/14 Lynn B Philadelphia, Pennsylvania
The room was clean, roomy and had comfortable beds. We always enjoy a complimentary hot breakfast. I absent mindedly left my smartphone in my room and received exceptional staff help when housekeeping staff turned the phone into the front desk staff, and the manager arranged for my phone to be mailed back to my home per my request. Thank you all so much. I really appreciate your customer service teamwork.
09/13/14 Marie R Oconomowoc
Very nice, clean hotel. Great staff - pleasant, courteous, helpful. Fabulous room, new bed & pillows - very comfy! Bathroom nice & big. Wish the hotel we stayed at last night was this nice... We are definitely impressed! Thanks Comfort Inn for making our last vacation day so pleasant!
09/10/14 peppergirl1 Schaumburg, IL
We enjoyed this hotel very much. We used it as a stopping point on our way to South Dakota. It had been recently remodeled, so everything was clean and nicely appointed. Mattress was a pillow top and very comfortable. Staff were very friendly and helpful. They had a nice breakfast with, eggs, sausages and biscuits and gravy and the other usual items at this chain. It was a little pricey for the area, but I'm always glad to find a nice place to stop. It was close to the highway but quiet.
08/29/14 Mary T
This hotel is a very busy place but they manage it very well. When we arrived guests were waiting to check in and the clerk was very efficient. Unfortunately, when we got to our room the air conditioner was making quite a racket but the staff moved us immediately to a much quieter room. Our room was very comfortable and quiet. We did not realize the interstate was as close as it was. The free breakfast was adequate and good.
"Very Comfortable and clean with outstanding customer service"
08/15/14 Michelle S Bay City, Michigan
Perfect place to stop after a long trip. Check in was easy and staff extremely friendly and outgoing. The bed was very comfortable and the room very clean. Breakfast was very good. Can't say enough good about this establishment.
08/12/14 Tony D
On July 25th & July 26th Financial Decisions Group held a Family Fun Day event and reserved a total of 45 rooms here. The Manager, Jim, & his staff provided EXCELLENT service and took care of all of our needs.
"Very nice hotel, great people,"
08/11/14 John M
This is a great hotel and the people are very friendly. The breakfast was very good with many choices. The manager mentioned that this hotel has only been a Comfort Inn and Suites since last October. Reviews before October were for the Fairfield Inn. I was happy here, with a Target Walmart, and many restaurants nearby.
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