"Clean, comfortable and great staff"
I don't remember the guys name working the counter (Jim?) but he was extremely polite, efficient and professional. Even the next morning he greeted me by name and inquired as to my stay. Above and beyond what one usually expects.Genuine Hotels.com guest review
"Thank you for being a smoke-free hotel!!!"
Everything was good except the noise of the heater.Genuine Expedia guest review
Response by Comfort Inn & Suites Thank you for taking the time to write this comment. We appreciate your feedback, and have fixed that issue. We remodeled our entire hotel about a year ago, and we are still getting compliments. Our fitness center is almost complete as well. We are looking forward to your next visit! Sincerely, JIM General Manager
We checked in late and left early so we weren't there long. The room was spotless!Genuine Expedia guest review
After driving 13 hours, all we wanted to do was sit in the hot tub. The hot tub was broken! The Web site we booked our hotel on also pictured a nice fitness room which was not in the hotel. The beds were extra firm. A musty smell in the room. The pool did not open until 1000 am, so if you were an early riser you were out of luck. It was clean. We felt […] like we over paid for what we got. A bed and a pool. Breakfast ok. Read moreGenuine Hotels.com guest review
Response by Comfort Inn & Suites I apologize for not exceeding your expectations. Since we remodeled last year, we have not had a hot tub. Our fitness center is being built, and should open in the next month or so. Our pool opens at 7am, and stays open until 10pm. I would love the opportunity to host you again, and show you what our hotel has to offer. Sincerely, JIM General Manager
If you are looking for a cheap and reasonable hotel this is your ticket. The breakfast was slightly better than expected. The rooms have been fairly recently renovated and are clean.Genuine Hotels.com guest review
This was a very pleasant and restful stay for us. We will use this hotel again.Genuine Hotels.com guest review
"Very clean, wonderful staff & delicious breakfast!"
Called the night before we wanted to stay. Got right in, stopped when we arrived in town at 11:30 AM room was ready so got to check in right away. Went to the Casino close by, had a great time & returned to hotel for a good night sleep about 2:00 AM. Will stay at this motel whenever we are in the area needing a place to stay. Thanks!!!! G & J BrownGenuine Expedia guest review
ladies at the front desk were friendly and helpful (one could cheer down just a bit HAHA!!). housekeeping was cordial and accommodating (extra towels, not quite ready to check out yet). pool looked clean and relaxing. warm/cold breakfast offered many choices to start the day with a full stomach. we found parking to be a bit inconvenient, but overall […] it was a nice place to stay. Read moreGenuine Expedia guest review
"Clean, Friendly, Responsive"
The staff is very friendly, efficient, and professional making sure all needs are met. This is the first motel In which I've stayed where the manager was cleaning and washing the tables after guests had eaten in the breakfast area! In my experience I am usually left to eat at a dirty table or find an attendant for a cloth to clean the table. There was […] an issue with another guest being inappropriate. The manager was very apologetic, addressed the issue and then called me with a follow up. THAT is customer service at its best! I highly recommend this motel. Read moreGenuine Expedia guest review
"Nice, clean stay"
It would have been nice to have a fan only option on the air conditioning unit. Other than that, no complaints.Genuine Hotels.com guest review
"2 Days business trip"
Older hotel with recent update. My biggest complaint would be the tv size it was very small less then 32 inches hard to see from the sofa. Hotel staff was very nice and friendly.Genuine Expedia guest review
"Adequate place to stay but a little underwhelming."
This hotel is okay. Nothing to write home about. We arrived late and the staff was nowhere to be found so I had to call on the internal phone for someone to show. As I was initialing the 'Automatic two-hundred dollar fee for pets' I decided I better come clean and tell them about my dog. It took them over 10 minutes to figure out how to add the twenty-five […] dollar pet fee to my bill which was quite annoying after driving 10 hours to get there. At this price point, I've done considerably better. Read moreGenuine Expedia guest review
"Great, friendly, clean place to stay"
This hotel was very clean, comfortable beds, friendly staff and good breakfast. I highly recommend this as a place to stay when in Waterloo, IA.Genuine Hotels.com guest review
Rooms were very clean and comfortable. Newly renovated and you can see that much thought went into selection of furniture, carpet, colors, etc. Very good value for money.Genuine Hotels.com guest review
"For a Few Dollars More"
I chose to pay a little more and was glad I did. Everything was good.Genuine Hotels.com guest review
"Great service, perfectly clean"
I travel quite a bit and this was one of the very few times I received a call from the front desk to check to see if everything was okay with my room so big points for service. The room was clean if basic, no complaints at all. The vanity area was a little small & the location isn't bucolic but it was close to anything needed.Genuine Hotels.com guest review
"Above average breakfast"
They need more than 1 luggage valet, the one they do have needs repairGenuine Expedia guest review
"Better than I expected"
clean, friendly staff and recently updated... would stay there again.Genuine Hotels.com guest review
"Good location, just off the interstate"
Very friendly staff and easy checkin and out. I was pleased by the size of the room. But, I was not impressed by the size of the pool and the fact that the review I read mentioned a hot tub and when we got there the hot tub was "out of order".Genuine Expedia guest review
This hotel was convenient and comfortable.Genuine Hotels.com guest review
"Good value for the money."
Decent options for a "serve yourself" style of breakfast. Room and decor were great. They allowed our little dog for a fee, which was a reason I picked it. Pool was in service.Genuine Expedia guest review
More than accomadated us Thank youGenuine Hotels.com guest review
"Really nice place"
We went to Iowa City to go to the Iowa game and the weather was bad so we needed to stop on the way home. Everyone there is very nice, and the beds were comfortable. The only thing I did not like is that the curtains do not shut all the way so you can see the lights from the car dealership in our room.Genuine Hotels.com guest review
"Warm Stay in Waterloo"
Room was very clean. Possibly the most comfortable bed I have ever slept in. Breakfast choices good. Only negative was the whirlpool doesn't work. I would still recommend it.Genuine Expedia guest review
We enjoyed our stay here! The staff was very friendly & welcoming. We will be coming back here next time we stay.Genuine Expedia guest review
Great service. Friendly people.Genuine Hotels.com guest review
WAS REALLY IMPRESSED WITH THIS HOTEL,FRONT DESK PERSONEL WERE FRIENDLY,EVERY THING WAS AWESOME.Genuine Expedia guest review
Needed a dog friendly accommodation in Waterloo. Have now stayed twice. Totally refurbished. Friendly, helpful staff, clean, comfortable rooms, good breakfast offering. We would stay here again even if our dog was not with us.Genuine Expedia guest review
This was a Comfort Inn that got a full remodel to become Comfort Suites. I really like the brand & what you get for the money. When I arrived, Nick on the front desk was exceptional!Genuine Hotels.com guest review
03/12/15 tandys_trainer Minneapolis, Minnesota
Eh. Mostly clean, very small room (king) felt sort of claustrophobic. Noisy. Gal at front desk was pretty unhelpful about restaurants etc. Manager in the am did waive our pet fee, which was nice because they were outrageously high. Breakfast typical--ok not great. I wouldn't go out of my way to avoid staying here, but neither would I work hard to go back.
03/09/15 marmil59 Council Bluffs, Iowa
We were in town for wrestling we had a lot of kids with us. The hotel staff was great. They helped us with anything that we needed. They have a breakfast buffet and it was what we are accustomed to when we stay with a Comfort Inn and Suites, The rooms have all been remodeled and were comfortable. Each room has a small refrigerator and microwave in them. The beds and pillows were comfortable. The inside of the Hotel was clean. The outside looks a little dated. We were able to use the tables by the breakfast area to eat dinner at night as long as we were out of the area by 10pm. I would recommend this hotel to anyone and they have an affordable price.
"Better than expected"
02/16/15 MisterSmith Parkersburg, Iowa
The reviews were good, and since I use them to predict the best hotel choices, the history of comments about Comfort Inn and Suites says it all. Great experience for the price. Breakfast was what I expected and the staff was pleasant and helpful. Being in hospitality over 20 years, This property receives good marks for a reason.
"Very nice hotel stay"
01/23/15 ma6907 Nashville
We were in town for a funeral and the whole family stayed here. The hotel and staff bent over backwards to accommodate us and could not have been nicer, in any way. They let us check in early and even offered to start the breakfast buffet early if we needed (we did not). When the 7 kids got a little restless at the visitation for the funeral, we brought them back to the hotel. The guy at the desk offered to basically let us take over the whole pool, order pizza and eat it in the pool area. This really helped the family and made it "fun" for the kids. The rooms were very clean and the beds were comfortable. Coffee in the rooms and available all day in the buffet area. The guy who checked us in even recognized my voice from the reservation phone call and greeted me by name. Excellent service that made a somber gathering fun. I would recommend this hotel to anyone wanting an affordable, nice, clean hotel that has not forgotten what it means to do the little things. I regret not remembering specific names, I wish I could call them out directly.
"Older hotel on the outside, but very nicely remodeled on the inside"
01/12/15 Deb266 Champaign
We had a great stay at this hotel. I was a little nervous by the exterior appearance but was thrilled once I saw our room. The room was recently remodeled and had a very modern look. There was a microwave and a small refrigerator and the beds/pillows were very comfortable. The pool was clean and looked to be better cared for then many hotel pools I've seen. The staff was friendly and helpful and continental breakfast is always appreciated. I would stay here again.
"Wonderful place to stay"
01/08/15 drphil1119 Dubuque, Iowa
I stay here on a weekly basis and it is one of the most clean and welcoming places I've ever stayed. Kimmy and the entire staff do everything to make my stay enjoyable. I would definitely recommend staying if your ever in the area.
"Clean, Comfy and Excellent customer service at all times"
01/08/15 karl g
I have stayed at this hotel many times and every experience has been great. The rooms are spotless, comfortable and clean with a modern remodel, attention to detail can be seen throughout the hotel. The complimentary breakfast is always fresh and satisfying. the pool is Clean they are even installing a new workout room. The staff is friendly, efficient and goes above and beyond to make sure you are enjoying your stay, it Shows that they take personal pride in the operation of the hotel, this can be seen even by the hands on management of the hotel doing everything from Preparing breakfast to snow shoveling. I will definitely be returning
"Comfort Inn and Suites Waterloo, Iowa"
01/07/15 rousell1092 Hayti, Missouri
I really enjoyed my stay at the Comfort Inn in Water. Every member of staff there was very nice and definitely as helpful as could be. The rooms were great as well, the king suite has an abundance of room. The breakfast is definitely a plus. I ate the breakfast every morning at the hotel and it was awesome! I would highly recommend this hotel to anyone, great place!
01/06/15 dack0830 Waterloo, Iowa
My family and I stayed at this hotel the weekend after Christmas this year. The rooms were great, beds very comfortable!! The service was excellent and very friendly, courteous staff. We enjoyed our stay and would highly recommend this place. My family will be back for another stay for sure!
"Unfriendly night staff"
Asked for extra pillows because the pillows on the queen beds were twin sized (not queen pillows) the night shift woman told me "only one extra pillow per room for 2 queen sized beds". Might I add she was very matter of fact and kind of snooty when she spoke with me.
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