Quality Inn & Suites - Hot Springs

It was an okay stay. The room was really not worth what I paid for it, but it was okay for the last minute trip...

Genuine Hotels.com guest review

Well the room was suppose to come with a Coffee Maker, Microwave, and a Refrigerator and it was not in the room. When I went to the front desk to ask can the items be brought to my room, I was told I could get the coffee maker but the microwave and refrigerator were only in there suits. So I showed the clerk my receipt and it clearly stated that the […] room would have all of the amenities. So I was told that management would bring me the refrigerator and microwave on Saturday. Well guess what I never received the items. Other than that little mix up it was and ok stay. The breakfast made up for it. Hot waffles, boiled eggs, oatmeal , bagels, muffins, cinnamon rolls, biscuits, gravy, sausages, apples, oranges, bananas, cereal, oj, coffee. Read more

Genuine Hotels.com guest review

Good stay and the staff was extremely courteous and helpful

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

rooms clean TV not to good the HBO not working very old tv's should up-grade

Genuine Hotels.com guest review

Staff inadequate, no clocks or radios in rooms. Promised an alarm clock upon check-in, but never delivered. Tax of 9% on rooms to start with and then about a 12% "Recovery Act" and "Loss" charged on total bill--never explained. One night desk lamp, at bed, was gone, never replaced, shows they don't inspect their rooms. Room was was dark and gloomy, […] uses about 40 watt light bulbs. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall hotel was OK. Need more towels and also need coffee pot in room.

Genuine Hotels.com guest review

I had 2 rooms for a recent vacation. When I went to check in the lobby was very clean and tidy but the smell of cigarette smoke was nearly unbearable! Room 1: clean sheets, carpets, no dust, sink, tub, and toilet were clean..I would have to say that I felt comfortable staying there. There was trash in the can in the bathroom. Kind of gross but at least […] the rest was clean. Room 2: cleaned to the same degree as the first but there was empty shampoo bottles on the top of the shower. Kind of hard to see but I inspect everything so I noticed. There was also a mini fridge in the room for us to use. Unfortunately, it was frozen into a solid block of ice on the inside and the door wouldn't shut all the way. Both rooms had functional Air units and TV's. I read several complaints about the blankets.. I did notice that the sheets were a little rough but probably due to no fabric softener being used.. but they probably cant use it because of people with allergies. The Pool was clean but there were no lawn chairs for anyone to sit down. It stormed the whole time we were there so we didn't get to use it anyway. I was afraid to stay after some of the reviews that I read but after my stay I would stay again. If you are planning a trip and do not plan to use your room for anything other than sleeping and showering as I did.. then I would say this was a perfect fit for you! Read more

Genuine Hotels.com guest review

Only up side was the room was clean. Otherwise would have asked for a refund and left. This Motel really needs a lot of work. Just plain worn out. Pool was clear but debris and dirt in bottom.

Genuine Hotels.com guest review

There was mold growing on ceiling, a broken bed spindle, mold on shower curtain, corners of floor were dirty in the bathroom, toliet lid and been puttied for repair???, and cigarette burns on bedding and sheets. Breakfast was a waste of time and compared to other Quality Inn and Suites was well below standard. The hotel appears to be recently updated, […] but they did not finish it. Paint splatter across window and garbage and debris along parking walls. Read more

Genuine Expedia guest review

It was awful. First of all, I couldn't find it because they had changed the name. It was supposed to be Econo Lodge. It was dirty, the carpet was just nasty. Cigarette burns in the carpet and bedding. It was supposed to be a non-smoking room. Had reservations for two nights but only stayed one.

Genuine Hotels.com guest review

not good at all

Genuine Hotels.com guest review

It was a good place away from home

Genuine Hotels.com guest review

My only issue with the hotel was the wifi, when we first arrived we couldn't axcess the wifi, when we returned from our night out we were able to axcess it, but it was very slow.

Genuine Expedia guest review

The place was run down. Our toilet did not work properly. It took 2 to 3 flushes to flush all the way. The internet was horrible. I would get to a point to finish a transaction and it would go out. Kept saying local service only. Most of the plugs did not work. Found stains on the sheets.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Asked for a non-smoking room. The room we were given obviously used to be a smoking room, because the smoky smell was very strong. Also, it took a long time to get hot water in the shower.

Genuine Hotels.com guest review

We had several rooms, one room had a microwave and refrig. and the other ones didn't. One room had a ironing board but no iron, another room had a iron but no ironing board. No working vending machine.

Genuine Hotels.com guest review

Construction was going on to expand the hotel which madeit a little dusty and a little uncomfort. People were nice and seemed to want to help you.

Genuine Hotels.com guest review

Construction was going on to expand the hotel which madeit a little dusty and a little uncomfort. People were nice and seemed to want to help you.

Genuine Hotels.com guest review

Room was supposed to have a fridge and microwave, only had the microwave and a giant hole where the missing fridge should have been. Room had stains and cracks in the ceiling as well as the bathroom floor. There was something on the sink faucet that I was afraid to touch as it looked like some kind of bodily fluid that had molded itself onto it. Iron […] available, but no ironing board. Hair dryer was ripped off of the wall and also missing. Mattress (and I use that term loosely) was like sleeping on a Swedish rack, springs in my back all night, only got about an hour of sleep. Very noisy, paper thin walls. The only thing missing were bed bugs. Worst hotel experience I've ever had and I travel quite a bit. Read more

Genuine Expedia guest review

We stayed here last year, and they were working on it, so we thought it would be done this year,not so. The rooms down from ours looked to be finished and you would think we would have been given one of those since we had made a reservation. Our room was pretty shabby on the outside and the inside had been repainted but there were drips of paint on […] the floor, on the carpet, even on the toilet. In the bathroom, part of the ceiling was coming down. The mattresses on the beds sloped and the wooden frame on one of the beds was too long. My husband and I both stumped on toes on it more than once. The second time my husband did,we were afraid that he had broken his toe.This was kind of dangerous especially for an older person who might stay there. One of the reasons we had booked this hotel was because it had listed a continenal breakfast. Of course, they didn't have that due to all the construction, we would have booked another hotel if we had known. So-no coffee naturally. Also, the man at the desk wasn't friendly at all. There were other things but this is enough to let you know we will look for another hotel next year, This is the first bad review I have ever left of a hotel, they have always been pretty nice,,guess it was bound to happen. Read more

Genuine Expedia guest review

The "suite" was a nice size room. Bed was comfortable enough. We had SERIOUS problems in getting hot water. We arrived Thurs night around 9:00 and reported the hot water was not working. We did not get any hot water until Saturday morning shortly before we checked out. We reported it a total of 3 times. Our room was not the only room that didn't have […] hot water. We were not happy. The desk manager tried to get us another room only to find out there was no hot water in our side of the building. We were not moved to another room and we were not compensated in any way. Read more

Genuine Expedia guest review

On check-in, the heater didn't work. I was sent to a second room where the heater also did not work. I was sent to a third room and the heater worked but it was a non-smoking room - not what I reserved. There were no rooms which had heat and allowed smoking. I spent over half an hour walking from room to office and back and back and back. The bed frame […] was unfinished framing lumber. The TV reception was snowy. There were only 2 small, thin bath towels. The exterior needed paint and maintenance. The ice machine did not work. The soda machine did not work. The room, the furniture, and the fixtures were shabby and worn. If my arrival had not been so late at night, I would have demanded a refund and gone elsewhere. This entire complex needs major maintenance inside and outside. The night clerk was very embarassed, having been told by management that the rooms were ready to rent. He suggested that I demand a discount from the manager in the morning. In the morning, I had not no patience left to speak to a manager who so obviously does not care about property conditions or inconvenience. We will simply not book at Econolodge again and we will tell all of our many travelling friends to blacklist this dismal motel. Read more

Genuine Expedia guest review

On check-in, the heater didn't work. I was sent to a second room where the heater also did not work. I was sent to a third room and the heater worked but it was a non-smoking room - not what I reserved. There were no rooms which had heat and allowed smoking. I spent over half an hour walking from room to office and back and back and back. The bed frame […] was unfinished framing lumber. The TV reception was snowy. There were only 2 small, thin bath towels. The exterior needed paint and maintenance. The ice machine did not work. The soda machine did not work. The room, the furniture, and the fixtures were shabby and worn. If my arrival had not been so late at night, I would have demanded a refund and gone elsewhere. This entire complex needs major maintenance inside and outside. The night clerk was very embarassed, having been told by management that the rooms were ready to rent. He suggested that I demand a discount from the manager in the morning. In the morning, I had not no patience left to speak to a manager who so obviously does not care about property conditions or inconvenience. We will simply not book at Econolodge again and we will tell all of our many travelling friends to blacklist this dismal motel. Read more

Genuine Expedia guest review

The hotel is older, the room was adequate for our needs, but the bathroom needed to be thoroughly cleaned. The recent paint is the room was evident due to the splatters left on the bathroom counter. Good place to stay for what you pay there. Close to everything, quiet, would stay there again.

Genuine Hotels.com guest review

We reserved four rooms for a girlscout function. In two of the rooms, the lamps didn't work. TV didn't work well in at least one of the rooms. Air-conditioning not working well in one of the rooms. Two rooms called office and got no help! Hair on bed in at least one of the rooms. Phone not working in at least one of the rooms. I would love a response […] from hotels.com since I booked thru them. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great centrallized location.

Genuine Hotels.com guest review

The rubber/latex blankets were the most uncomfortable. I couldn't touch them because of the texture. While we appreciated the new coat of paint, the sloppyness of the job was disturbing.

Genuine Hotels.com guest review

Overall our stay was good but 2 of the outlets did not work and what happened to the coffee pots in the rooms . I will be staying at the Econo lodge if at all possible when in Hot Springs

Genuine Hotels.com guest review

The motel was very dirty and didn't have the items promised. The ice box in room was so frozen up that the door stayed open and dripped water on the floor all the time. Refused to stay past the first night and wouldn't have stayed at all if I could have found another room. Will not stay there again or recommend it to anyone.

Genuine Hotels.com guest review

The room was dirty, I could write my name in the dust on top of the armoire along with the dead bugs laying on top, it was also broken and would not close. The room was listed as a non smoking room, we had to wash our clean unworn clothes to remove the smell of smoke. The floor had not been vacuumed for some time. Some of our food was missing from the […] small refrigerator, which we left for later. The Ice machine was broken, and we had to go to the office for clean towels. The bed spread reeked of cigarette smoke, I don't think they were ever cleaned. Paint was peeling in the shower, and exposed wires were hanging from the smoke detector that was missing. I could list more, however you will get the general idea on the room condition Read more

Genuine Hotels.com guest review

The staff and mangement were great, they helped in every way rooms were big and clean. It was a nice stay and we will stay again.

Genuine Hotels.com guest review

This hotel stay was better than the one last month because I asked for and they put me in another building which was newer. Room was comfortable and fairly clean although the maids need to close the doors while they clean the room because they let flies in the room, i guess. Staff was availble and the women were were curteous but all the men need to […] work on hotel etiqquete. Card keys worked better this trip. WL Read more

Genuine Hotels.com guest review

A so-so experience. You can do better

Genuine Hotels.com guest review

The fact that the room did not have a coffee pot disappointed me. Also, the blankets on the bed were unlike anything I've ever seen. They felt like a sticky rubber blanket !! We did not even use the blanket because it felt that way. Get some other more comfortable blankets !!!

Genuine Hotels.com guest review

Econo Lodge was in a good location; staff was friendly and helpful. Room was dirty and linen not changed in my 3 nites. Room had Flies in it. Snack and drink locations were convienent an cheap, free paper.

Genuine Hotels.com guest review

We booked 3 rooms, one was a handicap room. It had no microwave, iron or board, coffee pot or any kind of cups. Room 2, the bathroom was dirty and the fridge didnt work. Room 3, the bathroom was not very clean and it had no iron and board. The swimming pool was green and slimy. There was 10 of us total and we were not very happy. However, the girls […] at the desk were very friendly and nice. Read more

Genuine Hotels.com guest review

Table, end table, counter-top were full of dust, it seems was not cleaned for long time. Bed sheet was not changed either with stain and hairs. I had to check out the second day.

Genuine Expedia guest review

just bad, bad, bad!

Genuine Hotels.com guest review

Honestly, when booking this hotel we expected the worse b/c of the prev. reviews, but it wasn't that bad. The room for was clean. They were updating the place because the room had been newly painted. The people up front were very nice and fast. If I had to stay there again, we would.

Genuine Hotels.com guest review

It needed some detail cleaning. It also needs to be updated. I could not get a non- smoking room so the smell was pretty bad.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was the worst place I have ever stayed. The beds look like they came out of the dumpster. They had huge brown spots all over. The rooms smelled worse than an outhouse. I will never stay at another. We ask for our money back, but that did not happen! They gave us another room & it was worse than the other. I did not sleep at all. I was scared the […] rats would come out of the walls, no baseboards, huge holes, mold mold mold !!!!!! You had plenty to read in the bathroom.... it was like a bar room.. so & so loved so & so. For a good time call so & so !!! You get the picture. Oh I did take pic's of this hellhole... This lodge will never be on my list to waste my hard earned money. I will stay in gutter.... cause that is what this room was. Read more

Genuine Hotels.com guest review

Our room was dirty and the bathroom was nasty. I have stayed at alot of hotels and this is the first bad review I have written. Its by far the most nasty hotel I have ever stayed at. I wouldn't recomend this place to anyone. No wi-fi either!

Genuine Hotels.com guest review

When I checked in, it wasn't a suite. There wasn't a kitchen to cook. It was a regular motel with a small refrigerator and a microwave without coffee maker. There was a patch job on the ceiling in the bath, which had not been taken care of well. It seemed very old motel needed to update. One good thing is a location. Everything is close and near. For […] the price, it is just OK motel. Old Basic. Read more

Genuine Hotels.com guest review

The door would not open for the first room we tried to check into, so we were given another room. Our next room had trash in the corner, carpet that I would not let my kids walk on with bare feet, and exposed carpet pad where carpet was missing. The drywall above the shower was falling down and had begun to grow mold. When I discussed these issues with […] the front desk I was told they would, "look into it". When I called the front desk to deliver 1 extra towel to the room (we only had three and our reservation stipulated we had four), I was told to come up to the lobby, because they were busy. I cannot nor would not recommend this hotel to anyone. Read more

Genuine Hotels.com guest review

The only real problem was construction starting early every morning in the parking lot.

Genuine Hotels.com guest review