"Never stay at this hotel!!!"
Room was supposed to have a fridge and microwave, only had the microwave and a giant hole where the missing fridge should have been. Room had stains and cracks in the ceiling as well as the bathroom floor. There was something on the sink faucet that I was afraid to touch as it looked like some kind of bodily fluid that had molded itself onto it. Iron […] available, but no ironing board. Hair dryer was ripped off of the wall and also missing. Mattress (and I use that term loosely) was like sleeping on a Swedish rack, springs in my back all night, only got about an hour of sleep. Very noisy, paper thin walls. The only thing missing were bed bugs. Worst hotel experience I've ever had and I travel quite a bit. Read moreGenuine Expedia guest review
"Won't be staying here again."
We stayed here last year, and they were working on it, so we thought it would be done this year,not so. The rooms down from ours looked to be finished and you would think we would have been given one of those since we had made a reservation. Our room was pretty shabby on the outside and the inside had been repainted but there were drips of paint on […] the floor, on the carpet, even on the toilet. In the bathroom, part of the ceiling was coming down. The mattresses on the beds sloped and the wooden frame on one of the beds was too long. My husband and I both stumped on toes on it more than once. The second time my husband did,we were afraid that he had broken his toe.This was kind of dangerous especially for an older person who might stay there. One of the reasons we had booked this hotel was because it had listed a continenal breakfast. Of course, they didn't have that due to all the construction, we would have booked another hotel if we had known. So-no coffee naturally. Also, the man at the desk wasn't friendly at all. There were other things but this is enough to let you know we will look for another hotel next year, This is the first bad review I have ever left of a hotel, they have always been pretty nice,,guess it was bound to happen. Read moreGenuine Expedia guest review
The "suite" was a nice size room. Bed was comfortable enough. We had SERIOUS problems in getting hot water. We arrived Thurs night around 9:00 and reported the hot water was not working. We did not get any hot water until Saturday morning shortly before we checked out. We reported it a total of 3 times. Our room was not the only room that didn't have […] hot water. We were not happy. The desk manager tried to get us another room only to find out there was no hot water in our side of the building. We were not moved to another room and we were not compensated in any way. Read moreGenuine Expedia guest review
"Do NOT stay at Hot Springs Econolodge"
On check-in, the heater didn't work. I was sent to a second room where the heater also did not work. I was sent to a third room and the heater worked but it was a non-smoking room - not what I reserved. There were no rooms which had heat and allowed smoking. I spent over half an hour walking from room to office and back and back and back. The bed frame […] was unfinished framing lumber. The TV reception was snowy. There were only 2 small, thin bath towels. The exterior needed paint and maintenance. The ice machine did not work. The soda machine did not work. The room, the furniture, and the fixtures were shabby and worn. If my arrival had not been so late at night, I would have demanded a refund and gone elsewhere. This entire complex needs major maintenance inside and outside. The night clerk was very embarassed, having been told by management that the rooms were ready to rent. He suggested that I demand a discount from the manager in the morning. In the morning, I had not no patience left to speak to a manager who so obviously does not care about property conditions or inconvenience. We will simply not book at Econolodge again and we will tell all of our many travelling friends to blacklist this dismal motel. Read moreGenuine Expedia guest review
"Great Service - Bobbie and Paige"
09/16/14 Don U Walls, Mississippi
Bobbie on the front desk was very helpful in directing us to places of interest and just very friendly. Paige, Breakfast hostess, was very accommodating. We stayed four days and the breakfast was good every day. We would say this was one of the best motels we have stayed at for the money. It was clean and tidy.
"Best complementary breakfast."
09/15/14 Ray R Royal, Arkansas, United States
The hotel was great. The room clean and the staff friendly and helpful. They serve a free breakfast which was the best I can remember ever having at a hotel. This is a hotel I would recommend to others and will stay at again when in the area.
"Very nice and great breakfast!"
09/12/14 Michael W
The price was great and room was very clean and comfortable. Generally I don't eat breakfast at hotel but when I was checking out I say it and t was great. The people here are very friendly and helpful. Last time I stayed at candlewood suites down the street and they where horrible! Glad to have a hotel that is customer service orientated and knows what there doing!
09/11/14 Melissa H
We had a late check in and the staff was very accomidating. The rooms were very clean and fresh paint. Only default was that the air conditioning never got cold in the room. It was tolerable but not cold.
"Great people, especially Paige Grimmett!!!"
09/06/14 David H Gulf Breeze, Florida
Just want to thank all of the staff, especially the smiling Paige Grimmett for a WONDERFUL stay. We chose another Hotel the week before which was a resort...Or was supposed to be ...then switched to Quality Inn the following week and what a pleasant surprise it was! Great service super clean rooms and the staff was just as friendly as Family...Thank you Paige...We will be back!!!! Dave from Florida
"Not too Bad"
The outside of the hotel does look dated, but the room I stayed in was updated nicely. However, the bed was a little too firm for me. Also the shower water varies in temperature. Overall, adequate for the price. Didn't try the breakfast so can't speak to that.
08/22/14 ellobo2nd San Antonio, Texas
Extremely pleased with cleanliness. Breakfast stays full and clean..best part of my week so far. Flat screens in room..beds comfortable...quiet area at night. Would recommend to anyone traveling or working in area
08/11/14 Lori B
no complaints, need a good clean safe place to stay, not to far from everything. Rooms were clean, clean sheets, bathroom room clean.The cleaning staff was terrific, kudos to them, they were johnny on the spot for any need we had. We were there for 2 days. My only2 complaints was the clerk upon check in, we arrived, 9 pm on 8/8/14, the young guy was less than friendly acted like he could care less about if we were there or not, I think he maybe the one that took our reservation over the phone, not at all helpful acted like a real jerk. And the ice machine, don't know if I got down there after everyone else filled their cooler or what, but I got about a half bucket of ice before it quit giving ice, the front cover was off the machine, like they left it like that for quick access to tinker with if it quit working all together, very unsightly....The breakfast, it satisfied our needs until we got hungry, first morning the lady taking care of it, well, did the best I suppose, but, refilled when she felt like it, the 2nd morning, a tottally differnet lady, was really hopping to keep everything filled. Had reservations at the Arlington, cancelled that b/c some of the people that was coming decided not to come, so this was the for the money the next best thing, would stay there again.
"Customized Service-Excellent Accomodations"
08/04/14 Beth Y Lakeland, Florida
I have stayed at many Quality Inns, but never had such a great experience until I stayed at the Quality Inn in Hot Springs, AR. The manager, Mr. Vishal Patel, was so helpful. He made sure our needs were met, provided answers to all questions, and was genuinely kind. I really enjoyed that stay and will always choose this location when traveling back to Hot Springs. I felt absolutely spoiled by Mr. Patel, he took great care of us. The Quality Inn was also close by to bath house row, and downtown Hot Springs. Dining choices all within a block or so.
"Keep going...do not stop"
08/03/14 Billie P
We stayed at this Inn on Aug. 2. I made early reservations. If I would have been able to cancel, I would have. The room stunk of cigerette smoke, even though was supposed to be given a no smoking room, coffee maker spit and sputtered, but would not make coffee, sink stopper laying on counter and plug in hanging out of wall, bed hard and uncomfortable. Less than acceptable. Do not stay here. Overpriced and terrible accomodations.
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