I traveled with mi son and senior parent with a recent leg fracture. My only issue with the hotel there was no elevator. We were on the second floor; not bad but it was painfully inconvenient for my dad otherwise we were greatly pleased.Genuine Hotels.com guest review
The hotel was elegant. The staff were welcoming, helpful, and on "top of things." The room was visually pleasing and comfortable. The pool was heated and the hot tub was hot! Some aspects of the hotel are aging but it doesn't interfere with having a great time...Delicious wine tasting with appetizers at 5 pm was welcome and unexpected. This hotel is […] a gem. Read moreGenuine Hotels.com guest review
"Hotel is over rated"
Although the concierge/front desk service was excellent, overall we were disappointed. The carpets in the public areas were worn, rooms had no view. The pool was much too small and felt like it was in a canyon. One day we did not even get housekeeping service. At half the price this might have been acceptable. We will not stay there again.Genuine Hotels.com guest review
The room was very nicely appointed. Staff very helpful. The hotel needs an elevator, and the carpet in the stairway desparately needs a deep cleaning. Very little parking space. Nice lounge!Genuine Expedia guest review
"Tired but convenient"
Facilities were old, carpeting in main areas were gross but beds were comfortable.Genuine Expedia guest review
"Wine tasting when you get off work"
High end amenities and service without the high end price. Very safe, nice jog around wine country. Only negative is the slightly inconvenient proximity to the intersection of two streets at a light which can be challenging at rush hour.Genuine Hotels.com guest review
Highly overpriced weekend stay. I've enjoyed myself better at Best Western for a 4th of the price. Small rooms, over priced restaurant and they are "dog friendly", which meant I was awake all night with a yappy dog next door. The walls were so thin that not only was in up all night because of the dog, but his owners snoring as well! Both WiFi & TV satellite […] were down & maintanence had to come. AC barely worked Clearly disappointed Read moreGenuine Hotels.com guest review
I have stayed here many times. Great place to stay. Staff is always very friendly. Food is excellent at the restaurant.Genuine Hotels.com guest review
"Stay in Santa Rosa"
The room was on the bottom floor and people above me were running above me most of the night.Genuine Hotels.com guest review
I was extremely dissatisfied with the whole experience. After indicating a "late arrival" in my initial reservation and (later that same evening) calling the front desk to re-emphasize and confirm, my party reached the hotel only to find out our handicapped accommodations had been given away. We had driven for hours, it was the middle of the night, […] and we were very tired. The hotel front desk could not explain why they sold our room and they could not offer comparable alternate lodging of any type. (I never got to see the rooms, so I cannot honestly comment on their quality. Yet, the website would not allow me to leave my ratings blank.) Read moreGenuine Hotels.com guest review
"Very comfortable, and private."
Overall a really nice and choice for just about any purpose. Small business gathering would be ok there. Really love the setting. Nice big clean room, a tad sparse for a Jr Suite. Breakfast ordered in room was not so great. Other meal of scampi was very good. I do really like this hotel and will return. Best in the area for the price especially. Service […] was excellent, not of the obsequious 5 star variety but very responsive and accommodating. I do always wonder why hotels don't let me check in before 3 when I arrived a little earlier. Many people check out in the early morning. It seems that some rooms would be ready to occupy by 2 or even 1. Why not? One night stays inhhotels are expensive. I think we should be able to occupy when we arrive any time after noon. It only serves their convenience to make check in so late. Are they that under staffed? The second night I left my room at noon and when I came back at 4 the maid was still cleaning the room. I like the service but I really want my privacy when I spend the money to stay at a hotel. This is a general observation about hotels in general. IMO they could staff and manage cleaning more to be at the convenience of guests more than their own priorities.Overall I would give the Fountaingrove a 4.5 or better out of 5 for its class. Read moreGenuine Hotels.com guest review
First stay here - very nice & comfortable room. Staff courteous and helpful. My room in conference center - party or celebration going on - lots doors slamming which was annoying until about midnight. Bed very comfortable.Genuine Hotels.com guest review
Not a very good value. For an expensive room, they did not even provide a bottle of water in the room. The exercise facility was meager/outdated and the outdoor pool and spa is in dire need of a complete renovation. The view from the room was into a slope leading up to a parking lot, leaving you feel as if you were in the basement. I felt totally ripped […] off and would never stay again at this hotel based on the very poor value proposition. Read moreGenuine Hotels.com guest review
"Clean and comfortable"
The room was very spacious, clean and comfortable. The service was excellent. The restaurant's food was delicious but expensive.Genuine Hotels.com guest review
"Good location, clean room"
The hot tub was out of commission for 3 of the 4 days we stayed. The doors are not all that soundproof, so groups talking after hours in the hall can be heard.Genuine Hotels.com guest review
"Not what it used to be"
The room was clean and spacious, however dark. We couldn't open the curtains due to the parking lot outside our window and visibility into our room. Our coffee cups we're rinsed out not replaced daily. The pool is in total disrepair. The staff was always prompt and friendly. I think overall for the price we paid for the room and the aging conditions […] of the hotel we will NOT choose this hotel again unless a major renovation has happened. Read moreGenuine Hotels.com guest review
"A wonderful experience"
The hotel is wonderful and the staff awesome. The hotel allows pets for a small extra fee. They have a great restaurant and bar too! I love the beds......Genuine Expedia guest review
Great service,cleanliness. Very Bad Mattress( room 142). Dirty pool and out of service spa pool (which I chose this hotel for) Not recommend for Napa areaGenuine Hotels.com guest review
"mostly OK . . ."
Our stay was fine, but our dinner at the restaurant was marginal! The sea bass was not FRESH! It just tasted old and stringy. Other than that we loved our stay, thanks!Genuine Hotels.com guest review
I was extremely satisfied with this hotel. It was in a nice neighborhood, (not residential), the room was very clean and the customer service went above and beyond. My only complaint...the lack of plugins in the room. My husband had to pull the nightstand away from the wall so we could plug in and charge our electronic devices. That was literally the […] only plugin (other than the single one in the bathroom)!! Other than that, no complaints. We will definitely stay here again! Read moreGenuine Hotels.com guest review
"Nice hotel. Windows need cleaning and screens"
Dog friendly ! Dark room. Big windows but dirty and need screen on window. Only able to open one of the two windowsGenuine Expedia guest review
"Nice hotel, convenient location in Santa Rosa area"
Have stayed here several times, as its so convenient. Only difficulty was air conditioning. Room was quite chilly, even after turning the air conditioning to warmest setting but everything else was fine. Well, the TV remote and format was a bit quirky--kind of like airplane menus. Fairly spacious and comfortable room with free wifi that works.Genuine Expedia guest review
"Nice place, friendly staff."
A great place to stay for a few days when in Santa Rosa. The rooms were large, modern, and clean. The staff was super friendly, and provided hot chocolate Kurig pods for our two boys. My only complaint is that the restaurant refused to serve us breakfast at 10 AM, stating they had already turned over the kitchen for lunch. No problem, there are plenty […] of excellent breakfast restaurants in Santa Rosa that were happy to take our money. We would probably stay here again the next time we are in the area. Read moreGenuine Hotels.com guest review
We will definitely stay here again. The hotel employees are very well trained in service! Make sure you get the best price. The room costs fluctuate immensely especially if they have vacancies several days from the booking date.Genuine Hotels.com guest review
"Great hotel in a perfect location"
Staff was amazing! The hotel was way worth it's price and it's centrally located to perfect little getaways! Can't wait to come back for another weekend getaway... Now we know where to stay ;)Genuine Expedia guest review
Perfect for our trip heading up to Mendocino! Pool is small but perfect for relaxing after a long drive. Staff were excellent. Restaurant at the hotel was really really good with a good local wine selectionGenuine Expedia guest review
"what a charming place"
Attractive, comfortable, salt water pool (vs chlorine). I was so delighted, we immediately extended our stay by an additional night. Wonderful folks. Quiet even though on a main through way.Genuine Hotels.com guest review
"Not worth it"
Not impressed with the hotel. I will not stay here again not worth the value of the room.Genuine Hotels.com guest review
"Great value & location"
Great location between Healdsburg and Sonoma for wine tasting!Genuine Hotels.com guest review
"Very nice hotel"
We don't normally stay in hotels this nice, so perhaps we're easily impressed. Front desk staff was great at check in and check out. Nice rooms, great beds. We didn't have a chance to use any of the amenities, but the pool looked nice. We would stay here again.Genuine Hotels.com guest review
"Lovely hotel in wine country"
Great service and lovely atmosphere.Genuine Hotels.com guest review
"Easy to reach Santa Rosa"
I think that the hotel is lovely overall. I was disappointed in two things. The quality of the housework was different day to day - some days it was great, others, it was as if very little was done at all other than make the bed. The second problem was that the internet service was terrible - I had to log back in a number of times per day and the signal […] was very weak and went out in the middle of work projects I needed to finish. The staff at reception were wonderful. Read moreGenuine Hotels.com guest review
"Best hotel I've stayed in for a long time."
First class hotel. Definitely worth the money. Very comfortable bed and room. Great amenities. Made me feel special.Genuine Hotels.com guest review
"Santa Rosa stay"
it was average. We had a deluxe King room and it was the size of most regular rooms in similar type hotels. No frills. It was conveniently located off 101N. The shower pressure was low-probably due to water issues in CA. No breakfast or extras included. TV worked-sometimes. I found it to be average but fine for short stay.Genuine Hotels.com guest review
The staff was very courteous and professional. The only problem I had was that it was quite a distance from the parking lot to our room. Other than that we were pleased with the facility.Genuine Expedia guest review
"Don't Stay Here"
We had two rooms. In one room the TV didn't work. The Wireless was out all weekend. The hotel didn't honor our reservation for two double beds because we booked via third party - Hotels.Com. And the water was very low. THIS HOTEL IS AWFULGenuine Hotels.com guest review
We spent one night here on a trip to LA. The room was comfortable, and clean. Staff was professional. The hotel is antique.Genuine Expedia guest review
The AC didn't work very well...we had to sleep with the window open. The tv screen is as small as a laptop screen!Genuine Hotels.com guest review
"Nice hotel, sketchy characters after dark in pool"
Overall, the hotel and staff was good. But the pool area is not restricted and allowed non-hotel guests to wander in after dark.Genuine Expedia guest review
"Was ok not great service could have been better"
Best part of hotel they allowed our dog Our dog is usually used to nicer venues However overall we give it 3 paws up!Genuine Hotels.com guest review
"good for overnight stay"
hotel was reasonable, clean, service was acceptable. Would recommend for stay.Genuine Hotels.com guest review
"sparkling but. . ."
well-kept room but, for the price, the drapes shouldn't present drawing problems. Loved the bath soap and the comfortable beds.Genuine Hotels.com guest review
"Very nice hotel"
Front desk was very nice and helpful! Only stayed one night, but will definitely be back next time. Rooms were very clean and quiet.Genuine Expedia guest review
To Be honest we didn't spend much time in the hotel. Just to crash.Genuine Hotels.com guest review
"Great reception clerk"
The arrival was delayed because of airlines. The clerk on duty was Madeline. She was the most pleasant and helpful of any clerk at any hotel where I have stayed. I have stayed in hotels all over the world. She really was a picture of a pleasant young woman who enjoyed her work. Many thanks to her and your hotel. Jerry PurswellGenuine Hotels.com guest review
"Nice location in Santa Rosa"
Nice clean hotel. Beautiful lobby when you enter and the room is very comfortable. We didn't eat at the local hotel restaurant (just too many other great choices in that area). But the overall experience was one I'd highly recommend.Genuine Hotels.com guest review
"Best hotel south of a the Dry Creek wine country"
Fantastic as always!! Outstanding staff. Everyone from the desk staff to the maintenance staff are friendly and helpful.Genuine Hotels.com guest review
"Okay for a one nighter"
Overall, we can't complain about the hotel itself. For the one night stay we went it's a good place to stay at with easy access from the freeway. --- The rooms were very clean (though the smell of cleaning agents never really disappeared throughout) and the staff was friendly and always willing to help. --- The room(s) we booked seemed a little cramped […] with a low ceiling. This cramped feeling was exaggerated even more by having only one window looking against the side of a man made street that was above the height of the ground floor and not letting much light into the room. Free internet that was at a decent speed, the TV was mediocre at best with a burned in after image and the coffee maker was in the bathroom?! --- As I mentioned before for a one/two night stay this is a good place to be, wouldn't really care for it for a longer period stay though --- Definitely recommend the hotel's own restaurant though, very good food for breakfast and lunch with a very friendly and caring staff. Read moreGenuine Hotels.com guest review
"Their Restaurant sucked !."
We arrived at 10:30 for breakfast and were told that the "chef" had left for lunch and the buffet was all they had after they seated us.. It was nearly "EMPTY" and disgusting and doesn't merit a better description, suffice to say, we walked out after returning tour seats and told that was our only choice. We wouldn't have eaten there for free after […] seeing what was served . Since we weren't offered buffet vouchers ( They asked for them ) in the first place , the time wasted in there was frustrating to say the least. The restaurant staff seemed put out to have customers and we overheard other customers complaining as we walked out. Carrows, directly across the hwy was happy to see us and we had a wonderful meal there. Read moreGenuine Expedia guest review
"Nice Hotel, close to surrounding hot spots"
Had a really nice stay, very clean, nice staff, but the we wanted to sit around the fire pit and asked the front desk about getting the fire pit going and they said they would let a manager know, Well the manager never showed and there was no contact from any other hotel staff. None of the vending machines were working in the hotel.Genuine Expedia guest review
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