"Great little hide-a-way hotel"
Very impressed. The staff was helpful, the rooms spacious and very clean. We were just a couple of blocks from the main strip of stores and restaurants but it is tucked back in a complex so I felt like I was miles away from the chaos of shoppers.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We're sincerely glad that your hotel experience was a very positive one. That's the only thing, we indeed strive for, w/ each and every guest. Thanks so much for your kind words and awesome score. We most assuredly appreciate it, more than you could ever probably know :-). Thanks,
"Trip to Chicago"
One elevator was out of order. Breakfast offerings were marginalGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I apologize for your displeasure regarding both our breakfast offerings and out-of-order elevator. Indeed, the elevator was working, but was acting a bit too sporadic for our comfort. The elevator maintenance company was contacted, but couldn't tend to the problem until the following day. The hotel staff made (what I believe to be) the right decision to shut the elevator down and not risk our guests' safety and/or security. I hope that makes sense and again, I'm sincerely sorry for the inconvenience you encountered.
"Great stay - again!"
Stay here when we come in to see family and its a great stay every time. Staff is really friendly and room is very comfortable.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much (again) for your very positive score & comments. You and the entire family are welcome-back EVERY TIME! :-) We hope to see you again real soon.
"Future frequent visitor"
Just an overnight, but would stay here for longer length since room was so comfortable. We have found our go to hotel in Indianapolis!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I gotta tell ya...THAT'S THE SINGLE-MOST, GREATEST THING I'VE EXPERIENCED THIS WEEK! Thanks so much for your positive review and be assured that I will most anxiously share your opinion(s) w/ the entire staff...tout suite. Thanks again.
"Everything was great"
Hotel was great! Price was great! Breakfast was great!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Sincerely...Thank you so much for your positive feedback and affirmative comments regarding your hotel experience. Will share w/ the entire staff ASAP, as I'm sure they'll all be very excited about your stated opinion. Thanks again...and please look-us-up next time you're in and/or around Indy. Thanks,
"Very nice place"
I had to switch rooms twice: first room already occupied and the second room had a strong odor. Staff was apologetic and friendly and my third room was great. Comfy beds, breakfast was ok, good location for shopping. Their food prices was a little pricey for me, but it was good and fresh.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Huh? I apologize again for the mistake(s) made. Thanks,
Very good stay. The staff was very pleasant and accomodating. however, I did let them know that my refrigerator was not working in the morning and when I came back that day, I was told that there wasnt any maintenance on site all day, but they would take care of it then. They were quick to send someone up in the evening, but I had food in the fridge […] all day and that was not good. Other than that. All was very good. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I am deeply sorry about your leftovers and our inability to recognize that you had such...and we contributed to making the situation far worse than it already was. Obviously, that's not the standard we aspire to...by any means. Again, I apologize for the fridge/leftover situation and hope you'll give us at least a brief glance if / when you're ever in town again. :-) Thanks for your input.
"Overnight shopping trip."
It was exactly as reviewed--outstanding and a great value compared to neighboring hotels!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so very much for your positive comment(s). We definitely look forward to welcoming you back again (the sooner the better) :-). Thanks again.
"The roar of the freeway."
This hotel is just feet from the freeway. If your room is on the freeway side you will not get any sleep. The roar of the traffic is very loud even late at night.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I apologize that your stay was disrupted by the highway and its accompanying noise. I would like to state that overall, only less than 10% of guests who stay in highway-side rooms, verbalize any sort of aversion to their hotel experience. In addition, and if they did, we'd be more than happy to take any or all of the following actions: 1) Move to a different room 2) Provide complimentary, disposable earplugs 3) Provide complimentary ambient noise-producing machine, etc. Again, I'm sorry for your poor experience, and hopefully, given the stated remedies described above...you won't be a stranger to our property. Thanks so much for your honest feedback. It's very much appreciated, and is the single best source of origin, we use for improving our hotel and all it has to offer. Thanks again,
"Fashion Mall Business Trip"
The Good: Hotel looks great! Very close to where we needed to go. The Bad: The AC/Heat was very hard to control. Either is was freezing or to hot. Adjusting the temp made no difference. Our rooms where next to the freeway and would wake us up every few hours with noise from passing trucks or vehicles.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for your valuable feedback and insights. I apologize for your less-than-great hotel experience. Please be assured that the hotel is doing everything it can to solve the "highway noise issue". In addition, your room's A/C - Heater was already looked-at and been given a "good bill of health". Thanks again for your suggestions and feedback, and we hope to see you again if you're ever in the Indy area. Thanks and have a great weekend.
"Very Happy Traveler"
Convenient for business. Lots of restaurants near by. Bed was very comfortable. Would stay againGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive and encouraging comments. We most definitely look forward to seeing you again in the near future! :-) Have a great week and thanks again.
Excellent, Excellent service! The hotel staff went overboard to treat each and every customer great. The condition and location of the hotel was perfect. Definitely where I would stay every time!!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank You So Very Much! We Most Assuredly Expect to See Your Return As Soon As Possible :-). Thanks for the kind words...we all appreciate them so much more than you would probably ever imagine. Salutations.
"Nice, but skip the breakfast."
Veru nice overall stay. Quiet (other reviews vomplain about highway noise bit the AC drowns it out), comfortable bed. Faster wifi connection than manu others. Drawbacks: very mediocre breakfast. Maybe the trend to free buffets should be stopped as none of them are anything more than a convevience. The hotels restaurant/carry out menu for nighttime was […] better but not memorable. I would atay here again on spite of the rough edges if a doscount is available. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for the suggestions on how we can improve. Please believe me, we take these all as gospel and will get to work immediately. Thanks again.
"Weekend Get Away"
My wife and enjoyed our stay at the Hyatt. Neighborhood shopping and dining was excellent. The staff was pleasant, friendly and offered suggestions about places to go in the area. We live in Chicago, but we wanted to get away for the weekend after renewing our wedding vows. Superb choice and we will return.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so very much for your kind words and opinion. We hope to see you back again soon. Thanks,
Everything abut the hotel was perfect - except for the fact that someone on our floor decided to smoke in their room. We complained to the front desk, but it continued all night and all the next morning. I realize that this is probably a tricky situation for the management to deal with, but come on - not only is it stinky and gross, it's against the […] law! Everything else was great, but this was kind of a big deal, especially because we had a pregnant woman with us. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm so sorry about your hotel experience...that's obviously NOT what we strive to create for our guests. I think it's very unfortunate that few guests ruin the experiences of so many by either smoking in their room, drinking and getting unruly, and/or simply making a lot of noise rendering sleep next to impossible. Indeed, we do everything we can to limit this activity and try desperately to ensure everyone is kept happy. Unfortunately, more often than not, we get no assistance from the guests creating the problem. Pretty much the Webster definition of "a rock and a hard place". Thanks,
Staff was very friendly. Room was comfortable. Would stay againGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Margo: Just wanted to take a second and express our gratitude for your positive comments and score of our hotel. We're going to hold you to your last comment and hope to see you again whenever / if ever in the area again :-). Thanks again.
Very clean and friendly. I would recommend this place to everyone.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for the positive feedback and great score. Very much appreciated.
Best breakfast varietyGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We're glad that you enjoyed the complimentary breakfast. Thanks so much for your positive comment. We hope to see you soon, once again.
"Close to all the high dollars stores"
Our stay was very good overall. the clerks on duty where very helpful, kind and professional.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We're glad your hotel experience was good overall, and hopefully, next time we can reach what we aspire to..."Great Overall". Thank you for your positive review. We greatly appreciate it.
"Great hotel, great staff, and great breakfast"
The staff was friendly and helpful, the hotel and room were clean and the breakfast was amazing! The bed was a little uncomfortable for my taste but I usually sleep on a very firm mattress. The location of this hotel was perfect! Would deffinatly visit again.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your kind words. We're going to hold you to that statement if you're ever in Indy again :-). Truth be told, we appreciate your business and hospitably invite you back :-). Thanks again,
Hotel was nice. Offered a decent breakfast. Had very good snacks available at check in.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Just a really quick note to say: "Thanks Very Much For Your Positive Words/Opinion". We all greatly appreciate the sentiment...and hope to see you again in the eventual future. Thanks,
"Very nice with close shopping"
The hotel is located right next to a shopping center. So if you need to pick up a few things, you're in walking distance. As far as distance to Indianapolis, it's about time a 20-30 minute drive to downtown but for the price it's pretty good. The rooms were kept very clean and neat when I arrived and returned each night. The only issue I had with the […] room I stayed in were the pillows. They weren't very thick for pillows and felt a little worn out. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for your overall positive opinion and I'm glad your experience was a good one. Thanks for the input on the pillows. Truth be told, I've always had the narrow view that as long as there were the proper amount of pillows on the bed...then we were good-to-go. I have to admit that I never really thought much about replacing the pillows on a regular basis...until your comment really made me realize that it's indeed a needed, continual task. Thanks again,
"Great value with wonderfuls perks and amenities."
Good value with large clean room with seating area and comfortable beds with nice amenities. Great hot breakfasts includedGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Just a quick note...to thank you for your very-much-appreciated score & comments. Will share w/ rest of staff. Thanks and I hope you have a great weekend!
Exactly what I expected from a Hyatt PlaceGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your stated opinion about both our hotel and the brand in-general. I LOVE the Hyatt Place brand and its design, amenities, concepts, etc. And that's not just b/c I'm the GM of one. It's b/c I've been in the hotel business 19 years...and to me, Hyatt Place "gets it". Thanks so much again for your message.
Looked at other hotels but chose this one for the outdoor pool, the breakfast, and it had nice reviews and photographs. We were a little farther from the Speedway but it was no big deal. I would drive an extra few miles to stay here again.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone That's what we like to hear! :-) Thanks so much for your glowing comments. They will be shared w/ the entire staff ASAP. And I can guarantee that they'll be appreciated more than you could know. We hope to see you again in the future. Thanks,
"Expected higher standards"
I thought for the cost the hotel would have had higher standards. It was all ok not exceptional. Better suited for families not a couples get away.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone I'm sorry we didn't WOW you w/ your entire hotel experience. That is indeed our only goal and we continue to focus and re-focus on achieving it. We continue to improve each day, and I know we will not be denied :-). Thanks very much for your constructive input.
Great Morning Breakfast, friendly staff, safe and FREE parking! Super Loud air conditioner and very small bathroom. Love the living space in the room:)Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your constructive comments. We truly appreciate them. I apologize as there's not much we can do about the size of the bathroom...but you'd better believe we'll attend to the air conditioner immediately. Thanks again,
"Excellent Hotel stay"
Very friendly staff and great breakfast.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I can't express in volume, the amount of gratitude we all feel in response to your kind-hearted and appreciative words. Thanks so much,
"Quality hotel, easy access for business travelers"
Pleasant surroundings and close to many amenities. Breakfast was adequate and the food looked freshly prepared. Quiet surroundings. Rooms were comfortable and the living room area was a welcome addition.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Just wanted to take a quick moment and thank you for such a positive review & stay-description. Myself and the rest of the entire staff appreciate your words as validation for our hard work, very much. Thanks,
Just came for the night passing through. Free breakfast was a real bonus since we had to be on the road all day. Room setup was really nice.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for the positive and upbeat review. Perhaps, if you're ever in-town again, you can hopefully check-out the area in more detail and take advantage of all the things it has to offer? And of course, you'd choose our hotel to stay at? :-) Thanks again for the kind words.
Nice stay. Typical Hyatt Place. You know what your going to get at each one and this one is as good as any. Nice hotel in a nice area.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for the accurate review and the up-front & true description of our property/hotel. We greatly appreciate the positive feedback. It helps advance our desire to become the best hotel in the city! :-) (after all, why do whatever you're doing...if you're not striving to be the best? I would surmise the focus easily being lost and/or diluted otherwise). Anyway...Thanks Again.
Very convenient for my conference and lots of nice amenities, pleasant staff, and amazing breakfast spread.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your very welcomed and positive comments. I hope we see you again soon! :-) Thanks so much,
Excellent, very friendly and helpful. Will use again.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive and succinct response. We hope to see you again real soon! :-)
"A great suite type room"
We had a great stay here. The room had a large sitting area as well as a sleeping area with a partial wall separating them. Breakfast was great, they have complimentary Starbucks coffee service for the hotel. They also took one of our free nights credit. Over all a great experience!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive communication and sentiment. I, and the rest of the staff, truly appreciate your encouragement. We truly hope that you return soon :-). Thanks again,
Rooms are clean and staff is awesome. Breakfast is good. Location is good.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Hello: Just had to say...really quickly... Thanks so much for your positive sentiments and motivating score. Just wanted to stress how important and far-reaching every bit of encouragement is worth. Thanks again,
"Super friendly staff"
We loved our stay at the Hyatt Place in Keystone! Will be staying there again. Every time you entered the building you were greeted by a staff member. The breakfast was surprisingly delicious and had a number of choices even for the kids. Was centrally located to everything we planned to do over our weekend stay.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your posting. We train and expect all associates to greet all guests in every interaction (not be overly friendly, where it becomes awkward and off-putting)...but to genuinely be friendly and interested in all guests' experiences. I believe the entire staff is finally 100% engaged. It's a lot tougher challenge than it might seem :-). Thanks again for your kind words.
As a frequent traveler, 180 days +, I look for an excellent neighborhood, room quality and space as well as an easy check in check out process. Whether I am at hyatt place or hyatt house I am always satisfied.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive comments. I can totally relate to your expectations and we indeed, undyingly aspire to deliver exactly what you stated in your review. Thanks and we look forward to seeing you again, real soon. Thanks,
"Good for going out to broadripple!"
We went for a bachelorette party. Had 2 rooms. Lots of space in the room. Very friendly and helpful staff. Only about a $20 cab ride to broadripple. Great time!Genuine Expedia guest review
"Convenient and Clean"
Hotel location was convenient. Ended up on the first floor so there was a little noise from the hallway, but other than that a nice stay!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Sorry about the first floor hallway noise issues. That's definitely something we're taking a new process and set of procedures to...in hopes that we can reduce and/or eliminate entirely...any and all noise sources after 9 pm. Thanks for your review and your time.
Comfortable room. Excellent location to shopping and great restaurants. Nice breakfast buffet. Friendly staff. I would stay there again.Genuine Expedia guest review
The hotel was a little tricky to locate but I would most certainly stay again. Every member of the staff was exceptionally friendly, hospitable and helpful. A special thank you to LaRonne from Cincinnati. She was absolutely amazing!Genuine Expedia guest review
"Friendly service, some rooms w/ road noise."
The hotel was in a very convenient location for our visit. Our room was on the expressway side of the hotel, and the road noise was noticeable. I recommend to ask for a room on the parking lot side, and the noise shouldn't be an issue. They serve a complimentary breakfast and coffee in the morning, which is really nice. At night there is a plate of […] warm chocolate chip cookie bars out for guests to have. Friendly service and convenient location- just ask for a room away from the expressway side of the hall. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your very positive & helpful comments. I can't thank you enough for your honest feedback. Please be sure to see us again...next time you're in-town. Thanks so much, P.S. - I have to mention this...given the numerical amount of guests who stay on the "expressway side" of the hotel...the number that find "the noise" distracting, calculates to much less than .05% of total guests in rooms experiencing the "noise" by proximity. Sorry for digressing, but I felt it necessary to state the facts per entire past-guest-history. Regardless, thanks again for the endorsement and we'll be looking out for you in the future :-). Thanks,
"It was lovely!"
The staff was very accommodating and the breakfast was a bonus!Genuine Expedia guest review
"Comfort near shopping"
Very good mini suite, would have like 2nd chair to sit at table/desk. No microwave. Great breakfast selection. Nice cookie bars at check-in counter. I could not connect of Wi-Fi on my cell but I just used my serviceGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive words. We truly appreciate it...sincerely. If and/or when, you're w/ us again...please just ask and you shall receive...if you'd like a 2nd chair for the desk, or a microwave or anything else...we can & will accommodate you. Indeed, we're here to make your stay the absolute BEST hotel experience possible...and we proactively stock a number of things that people may ask for. We hope to see you again real soon :-). Thanks again,
"NOISE, NOISE, NOISE!!"
When I walked in the staff was great and my room was beautiful. Unfortunately that is where the positive ends. My room faced the interstate and was extremely loud all night. The a/c helped to drown out traffic because it sounded like a jet engine taking off. There was a street light right outside my window that filtered through the opening in the shades. […] The bed and pillows might as well have been a slab of concrete. Considering my room cost $180, I was severely disappointed. I would not recommend this room to anyone who requires a good night's sleep before a business meeting. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm so sorry to hear that you were dissappointed by the noise-level present from the highway. In all honesty, we rarely hear complaints when truly compared to the number of guests who sleep on the highway-side of the hotel. Regardless, I'm sorry your experience wasn't positive or "return-worthy". If you ever did return, I would urge you to ask for earplugs, an ambiant noise machine, or anything else you can imagine...which we indeed have on-hand, ready and waiting...to lend out/give away on-demand. Thanks & sorry again.
Stay was very comfortable. Close to where we needed to be. Location was a little difficult to find.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive comments. We truly appreciate them, and I will share them w/ the entire staff. I apologize that you had a little trouble finding us. We don't normally hear that at all...as our location is almost always listed as one of the aspects of our hotel, that guests find most desirable. Regardless, thanks again for your positive survey/review. Much appreciated.
I have booked this hotel for 5 different people within our company in the past month. The first time I booked it, they ALL requested to go back to the same hotel every time they need to stay in that area. I'd say that is a GREAT recommendation :-)Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I completely agree with your assessment! :-) Thank you so much. Your words are greatly appreciated and mean more than you could ever probably fathom. Thanks again.
Wonderful experience! My kids wanted to live there!Genuine Expedia guest review
"Close to all shopping and eating ...."
Hotel location/Cleanliness of the room/hotelGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positivity. We all greatly appreciate it so much, and look forward to welcoming you back sometime in the very near future. Thanks,
"Very Nice and Excellent Service"
This hotel is very clean and the rooms are spacious. Located very conveniently off Keystone and not far from 465, with lots to do around it. What surprised me was after I left I realized I forgot my travel alarm in the room. I called and spoke to Steve, who took my number to call back after checking the room and with the maid. He didn't find it, but […] offered to replace it for me. I didn't take him up on it, but the offer was just one of those unexpected extras. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your specific travel-experience details. Please rest-assured that I will most definitely share your positive comments w/ Steve ASAP. He deserves the well-received recognition, by all means. Thanks again, Tim
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