Just came for the night passing through. Free breakfast was a real bonus since we had to be on the road all day. Room setup was really nice.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for the positive and upbeat review. Perhaps, if you're ever in-town again, you can hopefully check-out the area in more detail and take advantage of all the things it has to offer? And of course, you'd choose our hotel to stay at? :-) Thanks again for the kind words.
Nice stay. Typical Hyatt Place. You know what your going to get at each one and this one is as good as any. Nice hotel in a nice area.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for the accurate review and the up-front & true description of our property/hotel. We greatly appreciate the positive feedback. It helps advance our desire to become the best hotel in the city! :-) (after all, why do whatever you're doing...if you're not striving to be the best? I would surmise the focus easily being lost and/or diluted otherwise). Anyway...Thanks Again.
Excellent, very friendly and helpful. Will use again.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive and succinct response. We hope to see you again real soon! :-)
"A great suite type room"
We had a great stay here. The room had a large sitting area as well as a sleeping area with a partial wall separating them. Breakfast was great, they have complimentary Starbucks coffee service for the hotel. They also took one of our free nights credit. Over all a great experience!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive communication and sentiment. I, and the rest of the staff, truly appreciate your encouragement. We truly hope that you return soon :-). Thanks again,
"Super friendly staff"
We loved our stay at the Hyatt Place in Keystone! Will be staying there again. Every time you entered the building you were greeted by a staff member. The breakfast was surprisingly delicious and had a number of choices even for the kids. Was centrally located to everything we planned to do over our weekend stay.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your posting. We train and expect all associates to greet all guests in every interaction (not be overly friendly, where it becomes awkward and off-putting)...but to genuinely be friendly and interested in all guests' experiences. I believe the entire staff is finally 100% engaged. It's a lot tougher challenge than it might seem :-). Thanks again for your kind words.
As a frequent traveler, 180 days +, I look for an excellent neighborhood, room quality and space as well as an easy check in check out process. Whether I am at hyatt place or hyatt house I am always satisfied.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive comments. I can totally relate to your expectations and we indeed, undyingly aspire to deliver exactly what you stated in your review. Thanks and we look forward to seeing you again, real soon. Thanks,
"Convenient and Clean"
Hotel location was convenient. Ended up on the first floor so there was a little noise from the hallway, but other than that a nice stay!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Sorry about the first floor hallway noise issues. That's definitely something we're taking a new process and set of procedures to...in hopes that we can reduce and/or eliminate entirely...any and all noise sources after 9 pm. Thanks for your review and your time.
"Friendly service, some rooms w/ road noise."
The hotel was in a very convenient location for our visit. Our room was on the expressway side of the hotel, and the road noise was noticeable. I recommend to ask for a room on the parking lot side, and the noise shouldn't be an issue. They serve a complimentary breakfast and coffee in the morning, which is really nice. At night there is a plate of […] warm chocolate chip cookie bars out for guests to have. Friendly service and convenient location- just ask for a room away from the expressway side of the hall. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your very positive & helpful comments. I can't thank you enough for your honest feedback. Please be sure to see us again...next time you're in-town. Thanks so much, P.S. - I have to mention this...given the numerical amount of guests who stay on the "expressway side" of the hotel...the number that find "the noise" distracting, calculates to much less than .05% of total guests in rooms experiencing the "noise" by proximity. Sorry for digressing, but I felt it necessary to state the facts per entire past-guest-history. Regardless, thanks again for the endorsement and we'll be looking out for you in the future :-). Thanks,
"Comfort near shopping"
Very good mini suite, would have like 2nd chair to sit at table/desk. No microwave. Great breakfast selection. Nice cookie bars at check-in counter. I could not connect of Wi-Fi on my cell but I just used my serviceGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive words. We truly appreciate it...sincerely. If and/or when, you're w/ us again...please just ask and you shall receive...if you'd like a 2nd chair for the desk, or a microwave or anything else...we can & will accommodate you. Indeed, we're here to make your stay the absolute BEST hotel experience possible...and we proactively stock a number of things that people may ask for. We hope to see you again real soon :-). Thanks again,
"NOISE, NOISE, NOISE!!"
When I walked in the staff was great and my room was beautiful. Unfortunately that is where the positive ends. My room faced the interstate and was extremely loud all night. The a/c helped to drown out traffic because it sounded like a jet engine taking off. There was a street light right outside my window that filtered through the opening in the shades. […] The bed and pillows might as well have been a slab of concrete. Considering my room cost $180, I was severely disappointed. I would not recommend this room to anyone who requires a good night's sleep before a business meeting. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm so sorry to hear that you were dissappointed by the noise-level present from the highway. In all honesty, we rarely hear complaints when truly compared to the number of guests who sleep on the highway-side of the hotel. Regardless, I'm sorry your experience wasn't positive or "return-worthy". If you ever did return, I would urge you to ask for earplugs, an ambiant noise machine, or anything else you can imagine...which we indeed have on-hand, ready and waiting...to lend out/give away on-demand. Thanks & sorry again.
Stay was very comfortable. Close to where we needed to be. Location was a little difficult to find.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive comments. We truly appreciate them, and I will share them w/ the entire staff. I apologize that you had a little trouble finding us. We don't normally hear that at all...as our location is almost always listed as one of the aspects of our hotel, that guests find most desirable. Regardless, thanks again for your positive survey/review. Much appreciated.
I have booked this hotel for 5 different people within our company in the past month. The first time I booked it, they ALL requested to go back to the same hotel every time they need to stay in that area. I'd say that is a GREAT recommendation :-)Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I completely agree with your assessment! :-) Thank you so much. Your words are greatly appreciated and mean more than you could ever probably fathom. Thanks again.
Wonderful experience! My kids wanted to live there!Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for your positive review. Will most-definitely share w/ the entire staff. And you and your kids are more than welcome to "move-in" any time! :-) We'd be absolutely thrilled to have you. Thanks again,
"Close to all shopping and eating ...."
Hotel location/Cleanliness of the room/hotelGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positivity. We all greatly appreciate it so much, and look forward to welcoming you back sometime in the very near future. Thanks,
"Very Nice and Excellent Service"
This hotel is very clean and the rooms are spacious. Located very conveniently off Keystone and not far from 465, with lots to do around it. What surprised me was after I left I realized I forgot my travel alarm in the room. I called and spoke to Steve, who took my number to call back after checking the room and with the maid. He didn't find it, but […] offered to replace it for me. I didn't take him up on it, but the offer was just one of those unexpected extras. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your specific travel-experience details. Please rest-assured that I will most definitely share your positive comments w/ Steve ASAP. He deserves the well-received recognition, by all means. Thanks again, Tim
While this Hyatt Place was a bit older looking (bathroom showed the most wear), the room was still very clean, the bed comfortable, and the staff friendly and helpful.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so very much for your astute observations and accurate opinion. I tend to agree w/ you regarding our bathroom appearance, which is why it's the main focus of the property maintenance team who are going room-to-room and evaluating/replacing/cleaning/painting, etc. every inch of every bathroom on property. Long story short...please be assured...WE'RE ON IT! :-) Thanks again for your extremely positive review...will share w/ the staff ASAP. Thanks,
Very nice hotelGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for the positive confirmation on all of our efforts :-)! Thanks,
"Great room, noisy highway"
The hotel was great. The staff friendly. I-465 was quite noisy. That's what you can expect with any hotel this close toa major highway.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your nice compliments. I agree, there are indeed a few people who are sensitive to the noise caused by I-465...but please believe me, the number of guests who have a problem w/ it, vs. the number of guests who stay in rooms close to it...is minimal at best. In doing a mathematical evaluation, during the entire year of 2012, I was able to determine that 1.2% of ALL guests staying in a room close to the highway, actually had a problem w/ the noise, due to it. Food for thought I guess :-). Thanks again,
"Great place to stay!!"
All in all this was a great place to stay. We went to one of the many fine dining spots in the area and then out to some of the night life in the area as well. The hotel stay was very peaceful and well kept and the staff was very courteous and helped us out with all of our needs. The location is a bit tricky to get to if you have never been in the area […] before, but nothing that a good GPS can't find with an address. I would recommend this hotel to all my friends and family. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for your descriptive and complimentary comments. We all truly appreciate it, sincerely. I understand your comment regarding our location, "tucked back" behind the office buildings. I wish I had a viable solution to improve our visibility. I'll just have to keep on trying. Thanks again,
"Convenient to shopping and highway"
The hotel staff was excellent.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I will be sure to share your comments w/ the entire staff at our morning huddle meeting ASAP. Thanks for the good news,
As expected with every time I stay at this hotel it was excellent! First class service and accommodations.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Just a quick, simple note expressing our appreciation for your positive comments. Thanks,
Nice big room, close to shopping & restaurants, great breakfast options.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for taking time out of your day to add your positive opinion regarding our hotel. Just wanted to say thanks very much.
Enjoyed it very much, will consider it for my next tripGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We hope you do! :-)
Good place to stay, clean comfortable room. Some what of a pain with mall trafficGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm sorry about the traffic situation. I'm afraid traffic is always a result of any area that gains popularity. Nonetheless, thanks for your encouraging words.
It was a wonderful hotel, free cookies, free breakfast, absolutely loved it.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for your positive comments. I will definitely share w/ the entire team...as I'm sure, you made everyone's day! :-) We expect your return visit - very, very soon! :-) Thanks again and please enjoy the week. Thanks,
My wife and I selected the Hyatt Place at Keystone for a Valentines weekend getaway. Hotel is located at Keystone at the Crossing near shopping, dining and entertainment. We were greeted enthusiastically by the staff and even had a nice conversation with a housekeeping maid in the hallway. Room was clean and spacious. King-size bed and nice couch were […] comfy. Breakfast buffet was good, although eating area was crowded at 9:30 on a Sunday morning. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for sharing your Valentine's Day hotel experience! We expect to see you, at the minimum, in February 2015! :-) I'm glad you both enjoyed the weekend and had a positive experience. Indeed...that's really all we continually strive for (perpetually and persistently). Thanks again,
Hotel was very reasonable. It was in a great location for dining, shopping, and entertainment. The bed were excellent, great service, clean hotel, and a quality continental breakfast.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive comments sir. They'll most-assuredly be shared amongst the staff later-on today. Greatly appreciated. Thanks and have a great weekend.
"Nice Place To Visit"
This facility is a little out of the way but the staff is very friendly and the hotel is clean and comfortable. We didn't spend much time in the hotel other than to sleep but I would stay there again.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive comments. And I guess, "hidden gem" would be an apropos term?. :-) HA. Regardless, thanks again for your words and I will be sure to share w/ the rest of the enthused staff. Thanks,
Staff here is phenomenal!! They went out of their way to accommodate our large group. Hotel is clean and comfortable. Great location.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your positive review. Be assured I will share your comments w/ the entire staff. Thanks again,
"OK but not awesome"
First things first-The staff was wonderful. The room was so-so. The sofa was terribly uncomfortable for sitting. Did not try it as a sofabed. The linens on the bed has a rough quality to them and so that cool against the skin feeling especially was from the pillows was impossible to attain. But I did feel the room was clean. Another quirk one might […] want to know about if staying more than a night or two..There was no dresser or chest of drawers in the room. The free continental breakfast was no better and no worse than any other we've had. The seating for eating was not well enough protected from the main hotel entrance and so was quite chilly. Design flaw that could probably be corrected. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your useful, very specific suggestions. They are all well-thought insights, and please believe that I am doing everything I can, to possibly address any and all of them. Thanks again for your feedback.
"Best Hotel Yet"
I have stayed at many of the different Hotels on the north side of Indianapolis while visiting relatives. We tried this one because of the pet friendly note on Hotels.com. It turned out to be in error but the staff made it right and let our overweight dog stay with us anyway. Check out the pet restrictions and costs ahead of time. Otherwise it ws the […] most quiet and also one of the larger rooms I have stayed in. The staff was exceptionally friendly and the breakfast was a really nice feature too. I'll be back to this hotel when we return to Indy. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm sorry about the pet-policy confusion / mis-communication. I will take your comments and use as a training-tool to better inform all associates moving forward. Thanks so much for your patronage, and we look forward to seeing you again real soon.
The hotel decor and layout were clean and modern. The room was comfortable. The staff were very friendly and helpful. Unfortunately, our room faced the interstate, and the traffic noise affected our sleep quality. In addition, the music being played in the breakfast area was too loud and obnoxious.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm so sorry that the highway and the lobby music was too loud. We don't normally get too many complaints about noise from the highway...unless people are walking-into the hotel w/ pre-conceived notions that it'll already be too loud...and then, undoubtedly, it is. I wish you had said something during your stay. We have disposable earplugs, white noise machines, etc. that we could have supplied you complimentarily. In addition, if the lobby music was too loud...just ask us...and we'd be more than happy to turn it down. I'm afraid that perhaps...we're so used to it...we may not realize it's volume decibel level. Indeed...definitely our mistake and I will be sure to review this w/ everyone ASAP. Thanks for your suggestions and comments.
"Hard to find but nice"
The hotel was hard to find because it is hidden behind buildings. I gave it a 3 star because although the room was really nice we had a problem. This hotel allows dogs. The people crossed from us had left their dog for most of the evening and it barked loudly and for over an hour straight. When we called the front desk they were unhelpful. Basically, […] they told us to deal with it. We asked if we could move rooms and she told us nothing was available. The dog continued to bark until 11pm when I assume the people returned. Also, the staff were all standing around the front when we arrived and did not move or stop conversing so I could check in. Read moreGenuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone I cannot state my level of apology, nor embarrassment enough regarding your situation. The staff obviously did not react to your situation well...and we performed well below PAR throughout your experience. Please be assured that w/ every guest who indeed has a pet...we take down their cell phone numbers and test them at check-in to make sure we're all on the same page. The front desk staff repeatedly called the owner of the dog in question referenced in your stay-description...but, apparently they chose not to answer. A very helpless situation to leave a hotel operator in, I feel. Regardless, this doesn't make up for the staff's callous treatment towards you and again, for that, I am sorry. Please believe me when I state that your experience w/ the staff was a rare anomaly probably caused by the stress of wanting to make all guests happy...but not having any control over it. Thanks for your time.
"Very nice HOTEL!!"
The hotel was very nice and clean and the staff was very accomodating.Genuine Expedia guest review
This is a great hotel. The staff and overall service was great. The 4/5 stars is for the bathroom; extremely small and difficult to move around in. Would definitely stay again though.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments and suggestions. I agree w/ you regarding the bathroom size...and please believe me, that I have been privy to our hotel brand's ideas and plans on remedying this common complaint. From what I've seen so far...the future physical product is very exciting! Thanks again,
I was pleasantly surprised with the ideal location and quality of the hotel for the price. I would definitely recommend this hotel to a friend.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone That's what we like to hear! :-) A recent guest recommendation is, (we believe), the most powerful tool for a hotel to use - to carve out a successful future w/. We appreciate it so much. Thanks,
"Great hotel close to everything"
I arrived in the wee hours of the morning and the clerk on duty was so welcoming and kind. The staff were wonderful, the breakfast was great, and the room was so comfortable. I will book there again and will recommend the hotel. It was a terrific stay!Genuine Expedia guest review
Hidden gem; half the price of Marriott & Sheriden next door, generous free breakfast, free Wifi, huge room/living space & super friendly staff. Bathroom is small but not a huge deal. Clean & great location close to Fashion Mall. Definitely will book here again!Genuine Expedia guest review
"Very nice 4 star hotel"
Very nice 4 star hotel & the price was reasonable too... I had no complaints. I would recommend this hotel to anyone who is staying in the areaGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank very much for both your positive review and more importantly, your recommendation. Have a great year! Thanks,
Needs some upgrading other than that it was a great place to stayGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Please know that we're getting upgrades each and every month (beginning w/ January w/ the elevators)...and this will undoubtedly continue until we're hopefully the BEST HOTEL IN THE NATION :-). Regardless, please be assured, we're never happy until we achieve complete perfection...which is a tall order. Thanks,
"Comfortable, spacious, rooms"
This was a great hotel at a reasonable price for what all you get. The room was very big, with two double beds (with soft, feather pillows), a huge (I'm guessing maybe maybe 46 inches?) TV with accessible ports for plugging in any of your brought electronic devices, a mini-fridge and kitchen sink, an extra-large couch with ottoman, desk, and closet. […] The beds were comfortable. The heater (as we stayed in the winter) did have temperature control but weirdly never seemed to shut off. If the room got too warm, it would start to blow out cooler air. That was the one thing that we didn't like about the room, but it was a small thing as overall we were quite comfortable. The breakfast provided was great, with different hot items on the two mornings that we were there. One morning had pancakes, eggs, and sausage, and the other morning had cinnamon french toast (which was very tasty) and a spinach egg sandwich. There was also (on both days) oatmeal with raisins and brown sugar to add, homemade-looking bread, bagels, donuts, and cereal. The staff was all very friendly and welcoming. The lobby was comfortable with a little nook you could sit in if you wanted some semi-privacy. Read moreGenuine Expedia guest review
"great hotel-not walking distance to mall"
This is a beautiful place to stay. Our room was wonderful. However, we thought it was connected to the mall, and it was not. Great staff.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Unfortunately, I hate to admit, we are indeed not connected to the Indianapolis Keystone Fashion Mall...and are, in fact, located roughly .15 to .2 miles from the closest entrance. It's usually (seasonally-speaking) never a problem w/ the brisk walk :-). Thanks again for your input.
"We'll be back!"
We hadan event at the fairgrounds and neededa last minute hotel. We chose this one due to the price, location, and prior ratings. Our stay at this hotel was absolutely wonderful. The rooms were clean, the staff was extremely friendly, The breakfast was yummy! We have blocked 30 rooms for our next event!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks,...BOTH for your encouraging words and your future business! We look forward to welcoming you & your group in the future. We will make sure your hospitality experience is unmatched! Thanks,
My son and I were in Indianapolis, IN. for a Beta Club Convention. Our stay here was comfortable and enjoyable! This hotel is nice. The staff is friendly and helpful. We enjoyed our stay here. Great Hotel!!!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Great to Hear! Of course...we look forward to your return! :-) Thanks so much,
"Great location and very clean"
The room was quite spacious and comfortable. Simple hotel, well-done. Breakfast included, and there are a couple healthy options. Hot breakfast food not good quality. Hotel service was very responsive. Location is perfect with immediate access to business on Keystone Dr., a local mall, good restaurants, and 74. I stayed on the mall side, not the highway […] side, so noise was not an issue. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments and input. I'm sorry about your dissatisfaction w/ food & beverage. Thanks,
"Great place to relax."
Had a great time, but in future will ask for room on south side away from traffic.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm glad you had a great time. If you ask, please be assured we'll do whatever you can to accommodate you on the south side of the building. But we really, truly, rarely get complaints from the north side. In all honesty. Thanks,
"Good option in North Indianapolis"
The Hyatt/Keystone is a good option for someone doing a day or two stay in the north end of Indianapolis. The hotel is a bit older, but is in good shape. Nicely decorated. The room was a bit larger than a normal hotel room; advertised as a suite but more of a half-suite. Great bed. (Really). Nice furnishings. The common areas (lobby, etc) were small […] and a bit oddly laid out ... but that is not really a problem, is it? The location was proximate to the Keystone-area "fashion" mall (if you like that sort of thing) and a lot of restaurants. Also to the 465 beltway as well as to downtown. With the Expedia discount, the price was acceptable. Still a bit high for what you get, but it is a Hyatt and you know that is going to be the case. Read moreGenuine Expedia guest review
Very Good Hotel. Everything was perfect.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for your positive words. I will definitely share w/ the rest of the staff ASAP. Thanks again,
Very convenient location!Genuine Expedia guest review
"Nice place to stay"
The room was inviting and the layout was different but pleasant, the only thing was that the bathroom space is tight. Brealfast was pleasing, but there was limited space to sit.Genuine Expedia guest review
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