Needs some upgrading other than that it was a great place to stayGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Please know that we're getting upgrades each and every month (beginning w/ January w/ the elevators)...and this will undoubtedly continue until we're hopefully the BEST HOTEL IN THE NATION :-). Regardless, please be assured, we're never happy until we achieve complete perfection...which is a tall order. Thanks,
"Comfortable, spacious, rooms"
This was a great hotel at a reasonable price for what all you get. The room was very big, with two double beds (with soft, feather pillows), a huge (I'm guessing maybe maybe 46 inches?) TV with accessible ports for plugging in any of your brought electronic devices, a mini-fridge and kitchen sink, an extra-large couch with ottoman, desk, and closet. […] The beds were comfortable. The heater (as we stayed in the winter) did have temperature control but weirdly never seemed to shut off. If the room got too warm, it would start to blow out cooler air. That was the one thing that we didn't like about the room, but it was a small thing as overall we were quite comfortable. The breakfast provided was great, with different hot items on the two mornings that we were there. One morning had pancakes, eggs, and sausage, and the other morning had cinnamon french toast (which was very tasty) and a spinach egg sandwich. There was also (on both days) oatmeal with raisins and brown sugar to add, homemade-looking bread, bagels, donuts, and cereal. The staff was all very friendly and welcoming. The lobby was comfortable with a little nook you could sit in if you wanted some semi-privacy. Read moreGenuine Expedia guest review
"great hotel-not walking distance to mall"
This is a beautiful place to stay. Our room was wonderful. However, we thought it was connected to the mall, and it was not. Great staff.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Unfortunately, I hate to admit, we are indeed not connected to the Indianapolis Keystone Fashion Mall...and are, in fact, located roughly .15 to .2 miles from the closest entrance. It's usually (seasonally-speaking) never a problem w/ the brisk walk :-). Thanks again for your input.
"We'll be back!"
We hadan event at the fairgrounds and neededa last minute hotel. We chose this one due to the price, location, and prior ratings. Our stay at this hotel was absolutely wonderful. The rooms were clean, the staff was extremely friendly, The breakfast was yummy! We have blocked 30 rooms for our next event!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks,...BOTH for your encouraging words and your future business! We look forward to welcoming you & your group in the future. We will make sure your hospitality experience is unmatched! Thanks,
My son and I were in Indianapolis, IN. for a Beta Club Convention. Our stay here was comfortable and enjoyable! This hotel is nice. The staff is friendly and helpful. We enjoyed our stay here. Great Hotel!!!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Great to Hear! Of course...we look forward to your return! :-) Thanks so much,
"Great location and very clean"
The room was quite spacious and comfortable. Simple hotel, well-done. Breakfast included, and there are a couple healthy options. Hot breakfast food not good quality. Hotel service was very responsive. Location is perfect with immediate access to business on Keystone Dr., a local mall, good restaurants, and 74. I stayed on the mall side, not the highway […] side, so noise was not an issue. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments and input. I'm sorry about your dissatisfaction w/ food & beverage. Thanks,
"Great place to relax."
Had a great time, but in future will ask for room on south side away from traffic.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm glad you had a great time. If you ask, please be assured we'll do whatever you can to accommodate you on the south side of the building. But we really, truly, rarely get complaints from the north side. In all honesty. Thanks,
"Good option in North Indianapolis"
The Hyatt/Keystone is a good option for someone doing a day or two stay in the north end of Indianapolis. The hotel is a bit older, but is in good shape. Nicely decorated. The room was a bit larger than a normal hotel room; advertised as a suite but more of a half-suite. Great bed. (Really). Nice furnishings. The common areas (lobby, etc) were small […] and a bit oddly laid out ... but that is not really a problem, is it? The location was proximate to the Keystone-area "fashion" mall (if you like that sort of thing) and a lot of restaurants. Also to the 465 beltway as well as to downtown. With the Expedia discount, the price was acceptable. Still a bit high for what you get, but it is a Hyatt and you know that is going to be the case. Read moreGenuine Expedia guest review
Very Good Hotel. Everything was perfect.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for your positive words. I will definitely share w/ the rest of the staff ASAP. Thanks again,
Very convenient location!Genuine Expedia guest review
"Nice place to stay"
The room was inviting and the layout was different but pleasant, the only thing was that the bathroom space is tight. Brealfast was pleasing, but there was limited space to sit.Genuine Expedia guest review
"great location and good price"
overall, it was good. we stay exclusively at hyatt hotels, and would have to say this was probably at the bottom. It did seem older and more broken down than the ones we have stayed at, but the price was good, location was great, and bed was super comfortable.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you for your comments. Please be assured that we're continually doing maintenance to spruce-up the aesthetic appeal of our property. Thanks again.
The staff were amazing. The overall stay here was great, I definitely would return and would recommend this hotel. Thank you for a wonderful stayGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We all appreciate your comments very much. We look forward to seeing you again! Thanks,
"Great hotel but"
It was right next to the freeway and im probably sensitive to the noise but it was noticeable. If i had a room facing the parking lot i think my stay woukd have 5 stars all around.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm sorry to hear the proximity to I-465 caused you discomfort. Indeed, in my 2+ years at the property I have only heard a handful of complaints about noise from thousands and thousands of guests. Regardless...I'm sorry your experience wasn't perfect (as it should have been). Thanks for your comments,
"Close to great restaurants and shopping"
This was a geat away weekend in my town. Excellent stay and close to great restaurants and shopping.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone The staff and I greatly thank you for your nice comments. We hope to see you soon. Thanks,
"Close to shopping"
Front desk very helpful and friendly. Breakfast would have been better if eggs and pancakes were hot!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. We will work on our breakfast offerings and re-inspect our warming equipment to make sure it's operationally sound. Thanks for your comments and please be assured we're on it! Thanks,
"Excellent Stay!!!! I always never want to leave!"
Like always when we stay at the Hyatt Place, we always and appreciate the professionalism and courteousness that the hotel's staff provides to us, even with the minor billing mistake at the time of check in (that was corrected immediately) they stay was still superb and comforting...like always when we are spending time in the city this will always […] be known as our go to hotel...since it has proven to us, time after time that not only does it meet our expectations, but exceeds them as well. Hyatt Place I commend you on the 5 star quality service that you and your staff provides! Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your positive comments and I apologize for the billing error. I hope to see you very soon. Thanks again,
"Hyatt Place Indianapolis"
It was very comfortable. the staff were very friendly and helpful. Perfect location for food, shopping and rest!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Than you so much for your great comments and awesome score. I will be sure to share w/ the rest of the staff immediately. Thanks again and we welcome you back anytime! :-)
"Convenient location, great stay."
Front desk staff was very helpful and efficient, room was clean, beautiful, and comfortable. The breakfast was not super extensive, but it was a nice variety and was tasty.Genuine Expedia guest review
"Our Room Smelled Upon Arrival"
Friendly Staff went out of way to make us feel welcome. However, Our room smelled like stinky socks upon arrival....it was a nice room but It smelled....and the smell did not go away when they cleaned our room. This was our only complaint I would reccommend this hotel to a friend...and will come back. The breakfast was outstanding...and exceeded our […] expectations. The rates were great as well! No problems at all besides the stinky room. Hopefully the other rooms don't stink! Also, there was no duvet cover for the feather comforter... Just a sheet beneath and on top. But for the price of the room, it was okay. The pool is outdoors....and was okay, it backs up to expressway...and the hotel room views arent that great, but this did not bother me...for the price of the room...I think it was well worth the stay. Read moreGenuine Expedia guest review
Enjoyed stay,unfortunately some stains on carpet in room and odor from one pillow. Loved size of room and location of hotel. Staff very friendly and breakfast better than average.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Please be assured that we have just recently gotten every square inch of carpet professionally steam-cleaned this past week. Thanks again.,
Check in was a little rough, but the remainder of the stay was niceGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone I'm so sorry about your check-in experience. We apparently had a problem w/ our central reservations system which stopped communicating w/ all of the online booking engines (Hotels.com, Expedia.com, etc.). This obviously tripped us up in our service delivery and I apologize profusely for that. I'm glad the rest of your stay was ok and you got to enjoy the holiday weekend. Thanks,
"Close to everything"
It was very enjoyable. Bathroom/vanity area is a little small.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your comments. Please believe that we're doing everything we can to address the bathroom-size issue. Thanks,
"One night stay."
. .We had a good experience with this hotel. We had never stayed in a Hyatt Place. We needed a place to stay after an event and it did the job. We will consider this hotel again.Genuine Expedia guest review
Enjoyed the room and it's comforts.. Excellent..Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive & concise review & score. We all truly appreciate it.
If I come back to indianapolis in the future, or had to recommend a hotel for someone going there, I would recommend the Hyatt. The customer service was great and I always found everything clean and well kept. The overall experience I had there was great and for a good price.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your kind words which I will most assuredly share among the rest of the staff. You made our week! Thanks so much!
"Nice At First Glance"
Very nice staff, and appearance. But when you look at the details it's disappointing. I went into the bathroom and the bathroom fan was not working. The culk and pait was done sloppy throughout the bathroom. Movie rentals were way over priced on the room's TV. Lastly, the bathroom did not have a trash can. There were two trash cans in the room, but […] neither had trash bags. Besides all of that, the room and hotel was great. Read moreGenuine Expedia guest review
"Very nice hotel"
Temperature in the room was easy to control. Heavy comforter and extra blanket (I usually get cold at night.)Genuine Expedia guest review
"Very nice hotel stay"
I stayed here for one night in the middle of a road trip/move from the east coast to the midwest. The beds were very comfortable after a long day of driving. The staff was friendly, I liked the free wifi and the breakfast buffet was good in the morning. My car was safe there packed with all my stuff from my move.Genuine Expedia guest review
We booked the King size bed on a "Summer Special". We were at down town for an event and the drive was not bad out to the north side of the loop. It was nice to come back to a clean, quiet and comfortable room. The staff was always helpful and friendly. There was a good selection on the breakfast bar. Plenty of shopping close by. We did enjoy just window […] shopping at the Mall 4 blocks away. I would have liked to seen the coffee and tea available all day in the lobby. Over all, was worth what we paid. Thanks !! Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your encouraging comments. I will be sure to pass along to the enthusiastic staff which will all be thrilled to receive. Thanks again and we look forward to seeing you soon :-)
We were looking for a hotel closer to the airport. It wasn't hard to find, just 40 minutes from the airport. Everything was very nice and kept up. I wish there was complimentary coffee available during the day. You could get coffee, for a price. I would stay there again. It was close to the Children's Museum, which was very nice.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for the positive comments. Just a quick note...all the rooms have coffeemakers and coffee in the rooms and we'll be happy to deliver more free coffee packets. I know it's not the same as fresh, lobby coffee...but just wanted to state that real quick. Again, thanks for the very appreciated, positive comments.
"Great hotel at a great price!!!"
We loved this hotel - great service, great food & great location! Would totally stay here again!Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone We're glad your experience was positive. Thanks for the encouraging score & comments. WE WILL SEE YOU SOON! :-)
"Great Place to stay!"
Very convenient, right next to Fashion Mall at Keystone Crossing! My room had a King bed and a living room area with a sofa bed, which was really a sectional as well! Lots of space. The room also had a small fridge, sink and very large tv that swiveled from the living room area to the bedroom area. The breakfast the next morning was great, everything […] that you would want. Very convenient to 465. Will definitely stay again!!! Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank You so much for your positive feedback. We'll hold you to your statement to return :-) We hope to see you again real soon. Thanks,
"Met our needs and beyond !"
Provided all our needs like home, thanks! Front desk was prompt and helpful when we had questions/needs.Genuine Expedia guest review
"Great hotel, great value"
This was my first stay at the Hyatt Place, and I was very impressed. I had stayed here years ago when the building was an Amerisuites Hotel, and was quite impressed with the improvements current management has made to the rooms and lobby. Great hotel, great service, great value.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so very much, for your encouraging and positive comments. I will be sure to pass-along to the rest of my colleagues so everyone can share the accolades. Thanks,
"Nice location...close to shopping"
The hotel was both friendly upon arrival but left me alone to rest while on a work trip.Genuine Expedia guest review
"Great stay and accommodations.."
Breakfast was more than your typical roll, bagel, cereal, and yogurt.. Well done.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your refreshing and welcomed breakfast comments. They're extremely appreciated.
The hotel was wonderful. It was close to where we were going and easy to get to. Our room was huge. It had a large sectional sofa in the living area and the bed was fabulous.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your great survey review and comments. We're glad you enjoyed your stay and hope to see you back real soon. Thanks
Comfortable place to stay. The quality of the food for the continental breakfast was better than what Hyatt Place's competitors usually provide. The "extra" food items were also a nice plus--the food available for sale at the front desk, free cookies and apples, good quality coffee available all day--as well as free newspapers every day. The only negative […] was the sheets on the bed, which had a bit of an unpleasant odor. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for your positive views and comments/opinions. Please trust that I'll research the bed linen / sheets issue and figure out what happened & how to fix it. Regardless, thanks again and we hope to see you again soon.
"Great hotel to stay at"
Will be back.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Great! Please be assured, we look forward to seeing you again :)!!! Thanks so much.
"Convenient to activity."
Pleasant experience. Location was ideal for event attended. Polite staff. Would stay again.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your very kind comments and sentiment. It's very much appreciated.
"Close to Meeting Location"
The staff was very informative and friendly. Gave me a tour of lower level, breakfast room, exercise facility, etc.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for the awesome score and positive words.
"Clean, clean, clean!"
This was absolutely the cleanest hotel we have ever stayed in. The best ever breakfast in the morning and the best bathroom amenities.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you so much for such encouraging words! You have made an entire hotel staff's day :). Thanks again and we hope to see you soon.
"Nice neighborhood, quiet location."
Off the beaten path, near business buildings and very secluded but close to shopping, restaurants, etc. Breaksfast was very good. Room had a musty order but very clean and a good size for family of five including a 2-year-old. Fashion Mall is VERY close but VERY pricey stores, not your typical store selection for middle class families. But the hotel […] was nice, easy parking, clean and staff very accomodating. Read moreGenuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for your kind words and constructive criticism. In regards to the "musty odor", we are getting all of our a/c units completely cleaned out, from top to bottom all week next week. So this should entirely eliminate any and all odor issues. (FYI) Thanks again for your comments and opinions. They are very much valued.
"By Keystone Corssing Mall"
Overall I was very pleased with our stay and the hotel. I would recommend it to a friend staying in the north east part of Indianapolis.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks so much for your kind words and recommendation. Very much appreciated.
Hotel was a nice affordable overnight stay. A little disappointed in the complimentary breakfast service.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks very much for your comments and suggestions. We're continually and constantly trying to find better ways to provide breakfast service on weekends in anticipation of a much larger number of guests than usual. Please be assured that we will not rest until it's absolutely perfect! Thanks,
"Why would anyone stay anywhere else?"
The front desk crew was sensational. The welcome was cheerful, sincere and helpful. The room was the best value we have received anywhere with any product. My wife, who accompanied me, had the best shpping available in Indiana within walking distance. Why would anyone stay anywhere else?Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you for your kind words. The entire staff and I truely appreciate them. Hopefully we will see you again soon!
""TT" Toilet Trouble"
Our stay was Great, with one small issue. The Toilet needed extra attention on certain flushes, had to shake handle to get it to stop running.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thank you for your positive comments, and the feedback about your toilet. We have fixed the problem, and it is now working properly. Thanks again, and we hope to see you again soon!
We really enjoyed our stay. The room was vey nice and we especially enjoyed the sectional couch for watching March Madness games! The hotel is close to many things and we would definitely stay again.Genuine Expedia guest review
Response by Hyatt Place Indianapolis/Keystone Thank you very much for your positive comments. We're glad we helped you enjoy March Madness that much more :).
"Great location for shopping"
We really enjoyed our stay. The hotel was great, except that the elevator was out of service for a short time. Not bad for us as we were on the 3rd floor, but not so for people on 6th floor. The location can't be beat for shopping as it is adjacent to a high-end shopping mall. Will definitely stay here again when we are in Indy.Genuine Hotels.com guest review
Response by Hyatt Place Indianapolis/Keystone Thanks for your positive and helpful comments. I apologize for the elevator problem. It was extremely unfortunate and we were able to get the problem rectified the next day. I'm sorry for the inconvenience nonetheless. Hope to see you again soon.
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