Room was ok for the price, get a none~ smokingGenuine Hotels.com guest review
"Stuck at 4am"
We were running late and called the hotel to tell them we would be arriving around 3-4am. The girl who answered told us no problem, she would let the night manager know. When we arrived at 3:45 we were told that our reservation was cancelled. I tried to explain that we called ahead to let them know we would be late and prepaid for the room. I was told […] that we were checking in too late and there was nothing he could do for me leaving me without a room after a full days work and an 8 hour drive. I left, went down the street and found a nice hotel that was very accommodating to my situation. When I called Hotels.com the customer service rep handled my refund promptly and professionally. Read moreGenuine Hotels.com guest review
GOODGenuine Hotels.com guest review
"HOTEL TROUBLE!!! BEWARE!!!"
towels enough for 2,There are 5 of us. The shower had no w a pressure. The kids could not take a bath, the tub drain was messed up I sat with my foot over the drain and bathed the kids and washed there hair. We got this pool cause of the great indoor pool. Well guess what??? It was under construction. the kids were very disappointed. That was the whole […] reason for booking this hotel. The morning breakfast was very little, if anything ran out they did not refill it, and they were closing it all up by 9:15am. My husband got know pastries. I went to get morning coffee, and some lady talking Spanish said I closing up...I closing up..I said what?what? and made my coffee anyway and ignored her. The people looked very shady, some living out of the hotel, the beer boxes pilled up by the trash cans should of been a big red flag right off. I have slept in a lot nicer places for less money.. They should refund any experience like this one. The lady at the front was polite enough. There was another man and woman who told a maid hey this is our room, we forgot our key, let us in, she did no questions asked, she should of followed protocol, that could of lead to something very bad.I thought what if that had been my room, she let them into, I would be minus a lap top, and no telling what else. Oh all drink machines were out of order in the hotel, and the frig down front was down too 2 diet cokes. Read moreGenuine Hotels.com guest review
Carpet was so stained we were afraid to walk barefoot. Our non-smoking room wreaked of cigarette smoke. Tub/shower did not look clean.Genuine Expedia guest review
"not so good"
The hotel was bad tv remote didn't work, had mold growing in the bath tub. Didn't have towels, elevator floor broke up it was so slow you didn't know if you were going to get out of it.Genuine Hotels.com guest review
We checked in and the room they gave us had not been cleaned so they moved us to another room. We got back to the hotel Saturday afternoon and the card wouldn't open the door so we had to go to front desk and get the card re-scanned so it would open the door. We will not stay here again, bad experience.Genuine Hotels.com guest review
Super nice staff. Would stay again if ever back in the area.Genuine Hotels.com guest review
"awful!don't ever stay there"
it was awful! the plumbing didn't work, the coffee pot fell apart in my hands!,there was no such thing as customer service,they de-active my key before I was ready to leave, there was a baby-cockroach in my bed! , the carpet was wet and smelled of mold,my light by the bed didn't work, they refused to replace it. orange juice machine didn't work, (they […] never turned it on):/......never again Read moreGenuine Hotels.com guest review
"I'm usually not hard to please"
The only positive was the location was great , room smelled like mold, mattress lumpy and really need to be replaced, roach ran across the night stand .Genuine Hotels.com guest review
OK hotel just needs face lift and new bedding. Next to everything you need. Easy on and of of rt 40.Genuine Expedia guest review
Was an ok room but the carpet was staind and very dated hotelGenuine Hotels.com guest review
Hotel carpet was very dirty. Lots of people living at hotel. One room closed off with red signs- probably due to meth. Loud parties on Friday night. Went swimming and almost certain that a drug deal or two took place while we were there. I would not stay here ever again!!Genuine Expedia guest review
"wost bed ever"
lumpy mattress & pillows... dirty, dingy roomGenuine Hotels.com guest review
This was by far the worst hotel I have every stayed in. The room was dirty, old and poorly maintained. The lamp shades were cracked, and falling apart. The bathroom sink had a huge crack that had been repaired, but so badly it looked like it might not hold water. The shower had mold in the grout. The carpet was so dirty, I refused to take my shoes off […] in the room. The only clean thing in the room, was the bed, and trust me I checked very carefully. If there had been any hotels in the area with an available room (we were there during MCA festival) we would have demanded our money back. The staff were friendly enough, but not very enthusiastic or helpful. They didn't even have an iron I could use to iron my clothes for a job interview I had the next day. I am very disappointed in this hotel. I will be sending a letter and pictures to Corporate. Read moreGenuine Hotels.com guest review
"A very nice place to stay."
every one was very nice.Genuine Hotels.com guest review
""It is a room""
I was able to check in prior to the check in time and the room was ready; I was surprised. The room had a smell to it that we could not quite figure out but after a while we determined that it was smoke and possibly mildew. We were on the third floor and you could see water damage around all of the ceiling fixtures. The tub stopper was missing and so […] was the tray for the microwave. There was supposed to be an iron and ironing board but ours was missing. The water pressure wash barely enough to wash your hair(imagine a fast drizzling rain). We were constantly going to the front desk to have our key cards re-keyed because they stopped working; even from just sitting on the table in the room overnight. The fixtures and furnishings are very outdated and should be replaced. Our bedspreads were covered with cigarette holes and we were in a non smoking room. Read moreGenuine Expedia guest review
"The room was dirty, the baseboards were dirty."
The price was good. The room was dirty, the baseboards were dusty, the carpet needed cleaning. The A/C worked good, though. The room needs a good spring cleaning.Genuine Expedia guest review
"won't stay again"
When we chcked in the guy working was very distracted. He gave us the keys to the wrong room, which someone was already in. I can't imagine someone opening the door to my room when I'm asleep. We went to get the right room had reserved a king got two doubles instead. The beds were horrible. The bathroom was filthy.Genuine Hotels.com guest review
"overall great place"
comfortable and welcomingGenuine Hotels.com guest review
"Worst hotel ever"
They cleaned the carpets the day before we got there but left the room shut up with the air off so it was not only still wet, but smelled horrible. There was no phone in the room. The coffee pot had no decanter, so I couldn't even make coffee. The curtain was broken so it wouldn't close. To top it all off there was a cockroach crawling across the dresser. […] My daughter was afraid to even sleep under the covers. We were there for my daughter's graduation and we just didn't have the time to try to get all of our stuff together to switch rooms. When I told them the condition of the room there wasn't any offer of some sort of compensation or even an apology. The room was extremely expensive and was the worst hotel room I have ever been in. Read moreGenuine Hotels.com guest review
"Nice relaxing stay"
Nice indoor pool. Friendly staff helped with extra towels for guests we had over for a swim. Extra pillow request was not a problem either.Genuine Expedia guest review
"Probably should just be demolished"
When I arrived, I was given a room that hadn't been cleaned, yet. It looked like the cleaning person had stopped in the middle of cleaning it and walked off. The bed linens were on the floor, the TV was on, and there were dirty dishes on the dresser. The next room I was assigned had a bad odor reminiscent of cheese. I'd been on the road all day, so […] I decided to suck it up, take a shower, and sleep in my street clothes for a few hours before hitting the road again. While the staff was nice, I can't recommend this place, nor would I stay there again. Read moreGenuine Hotels.com guest review
"on a long trip a nice nights rest"
all that we needed was close at hand.Easy access to interstate.Did not see much in way of breakfast buffet but hotel was full and we were running late,luckilly theres a shoneys next door.Genuine Hotels.com guest review
"Very disappointed w/my experience"
I was very displeased that I had to stand outside for several minutes, in the rain....when I arrived to check in, b/c there was no one at the hotel window to assist me. When the hotel attendant did arrive to the window, she was rude and seemed quite irritated that we were even there. The door to our room did not close completely. The toilet in the room […] was messed up, causing it to flush and run all night, and the next morning. We also had no hot water for the shower the next day. The room was very out of doubt and not accommodating in the least. I've stayed at much nicer establishments, in the same price range, that were cleaner, more accommodating and welcoming. I will not stay at this hotel again, nor would I recommend it to anyone else moving forward. Read moreGenuine Expedia guest review
"Poor Quality Days Inn"
Upon arrival and check-in everything was fine. There was peeling wallpaper. The .light fixture over the sink was busted. The remote didn't work. The light fixtures between the beds were cooked from too strong bulbs and the pieces would just fall out. The walls were very dirty looking.Genuine Expedia guest review
the matress needed to be replaced and the nonsmoking room stunk of smoke the bed spread had a burn in it. the front desk service was very goodGenuine Hotels.com guest review
we actually got our money back. These rooms had been smoked in and was non-smoking rooms. The locks were falling off the doors! And the people staying there made it look like a drug hotel. The rooms are entered the outside area. The pool is heated, however you have to walk outside to go back to your room. The beds felt like you could snap them in half. […] RUN AWAY!! LOOK ELSEWHERE! Holiday Inn Express next door, Motel 8 Laquinta In. They couldn't pay me to stay there! NASTY SHOULD BE CONDEMED Read moreGenuine Hotels.com guest review
"worse hotel in a while i have stayed at"
the service was terriable, the rooms were dirty and the showers werent clean. the breakfast bar wasnt kept up and ran out of things to eat. our key to the room wouldnt work and we wont be back. i wanted to complain and get my money back but i didnt.Genuine Expedia guest review
First room TV remote did not work and the room was loud. Second room found a bug in the room and the AC was very loud. Staff was not helpful and did not know anything about the area.Genuine Expedia guest review
"Never again !!!"
Toilet wouldn't flush, fan in bathroom hanging out of celing, one set of towels . Tried to change rooms they said none available. Beds uncomfortable, puke stain on floor, dried dirt, tub nasty. Breakfast was served but never refilled and that was every day. The poor girl in front was worked to death and spread too thin, too much for her to do alone […] . Never will return .. Never!!!!!! Read moreGenuine Expedia guest review
We really enjoyed our time in Lebanon! It was so nice to have a place to meet family and hang by the pool. The weather was gorgeous and we found many kid friendly activities and places to take them! The pool area was clean and well kept. There was a really nice area to picnic by the pool. The breakfast area was really nice and well stocked. The staff […] were very friendly and helpful! We will definately be back! Read moreGenuine Hotels.com guest review
Great location but room need improvement it's good if you just want a place to grab a few hours of rest. Rooms smaller than I thoughtGenuine Hotels.com guest review
I was a little disappointed our room didn't smell very clean at all. Our mattress had a huge dip in the middle of it and pillows were horrible and bedding smelled dirty. Because of my son who has respiratory issues we carry Lysol spray with us. So we sprayed everything down but still the room needed an overall deep cleaning.Genuine Hotels.com guest review
I was disappointed with the condition of the room. Peeling paint, clogged bath tub, rundown property, and really low water pressure. Would not stay there again.Genuine Hotels.com guest review
"Comfortable and clean"
My only complaint is we got a non smoking room and it had obviously been a smoking room previously and was VERY smelly.Genuine Hotels.com guest review
Mattresses were flat and lumpy you could see the ripped bottom of the mattress sticking out from under the bed, the carpet felt sticky and looked dirty. The pillows were flat and lumpy. The shower had hair in it and the curtain was moldy. There was vomit on the sidewalk the next morning when we got up. This hotel has cheap prices but I won't be bac […] k. Read moreGenuine Expedia guest review
The beds are very old and uncomfortable. Pillows definitely need replaced as well. I guess there are pets allowed? Dog poop in the elevator? Very noisy right next to the interstate. I can put up with the noise, but the beds and pillows have seen better days. We come to Lebanon once a year for an event my kids participate in, will never stay here ag […] ain. Read moreGenuine Expedia guest review
staff member was very rudeGenuine Hotels.com guest review
There were no lamp shades on the first roomnot to mention it was a smoking room and was not supposed to be and then on the second room they tried to put us in someonewas already laying down naked in the beds when we went in... so we got our money back and went next door. Never againGenuine Hotels.com guest review
"checked in and then left"
this was a very poor experience. We checked in and the staff was very friendly and helpful. We went to our room and it was not prepped from the last guests. We took it in stride and they got us another room. This room didn't have the key card programmed so back down to the office. I had lost my cheery demeanor by this time and stated that the last one […] had to be correct. It wasn't they put us in a smoking room and we are asthmatic non-smokers. we returned the room cards and left. 3 strikes and we are gone! overall the property was in poor repair, trash and cigarette butts all over, beat up rooms, of the one we saw and no box springs under the main mattress. This hotel is on its' last legs before it goes into homeless shelter mode. Days Inn needs to pull their name away from this operator. it damaged their reputation. Read moreGenuine Hotels.com guest review
Nice stay, close to shopping, will stay here again.Genuine Hotels.com guest review
"Nice little home away from home."
I enjoyed the luxury of nice wooden furniture, a sort of cabin get-away only with more stylish furniture. The mini fridge was even enclosed in a wooden cabinet. The only thing I would recommend adding is hot breakfast food such as eggs and sausage, ham or bacon.Genuine Hotels.com guest review
the first room smelled like someone smoked in it for about 20 yrsGenuine Hotels.com guest review
"Rancid beyond words!"
It was absolutely horrible! The beds were swayed in the middle, absolutely nothing plush about them, stingy with the towels, we were a family of 5 and there were 2 towels, 2 hand towels, and 2 washcloths, we went back and asked for more towels and were given 2 more. We constantly had to get our hotel keys reprogrammed and when the desk clerk said if […] we had them around cell phones or anything else magnetic that would cause an issue, we took everything but the keys out of our pockets and still when we got back to our room my key would not work and my husband's did. The bathroom had hair in it, there was feces at the bottom of a door facing on the inside of the bathroom. Door knobs to the clothing drawers were bent to the point of near breaking. The remote to the television would only work when you were within a couple of feet of the TV. When we first got to the hotel they put us in a smoking room instead of the non smoking that I booked. If that is the smoking room, I actually feel sorry for the smokers. There were no lamp shades on the lights, there were pock marks on the countertop of the bathroom. It was beyond wreaking from thick cigarette residue. The top of the nightstand had dried paint and scratches all over it. The beds were WORSE in that room if that is even humanly possible. The only reason we stayed is because we were so insanely tired from being in Nashville which is an over 30 mile drive from the hotel by the way. Read moreGenuine Hotels.com guest review
This is the second year that we have stayed here. The staff is wonderful. The rooms could use a little updating but comfortable. I will probably stay here again when I visit family.Genuine Hotels.com guest review
My room had to have the worlds most uncomfortable mattress in it. I was also awakened at 5am by noise from someone's stereo.Genuine Hotels.com guest review
Poor ratings for cleanliness and overall disrepair, will pay the extra 15 dollars to stay at the Ramada ,where I usually stop, in the futureGenuine Hotels.com guest review
The staff was nice; the breakfast assortment was small; room smelled like stale smoke, but was comfortable. The hotel's just old, but overall it was fine for a quick overnight stop while on the road.Genuine Hotels.com guest review
"Cheap - but not very clean"
For the money, I guess that i shouldn't expect much. However, the bathroom --- specifically the shower --- was pretty disgusting. The front window was also cracked all the way across. The hotel needs an overall update and it certainly isn't the pictures exhibited on their websiteGenuine Hotels.com guest review
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