Pool was not working which that's why we booked there so my kids were not happy. When I asked the front desk she told me it just got cleaned won't be ready til morning. Next morning guy at front desk says around 930-10 am. Went down at 1030 seen pool half drained, now he says there was miscommunication, pool not gonna open at all, broken filter. I switched […] hotels right away!! Read moreGenuine Hotels.com guest review
"Business friendly location."
One week stay on business. Good location for making sales calls. Friendly staff. Rooms are not laptop friendly. No outlets at work desk.Genuine Hotels.com guest review
Customer Service was a joke. They all seem unapproachable & very much so less friendly as if we were an inconvenience. The pool water was not heated and when asked to have the problem fixed, they took their time. So besides the poor customer service and ridiculous length of time it took to fix the pool problem, the hotel was great! Clean, smelled good […] and comfortable. Read moreGenuine Hotels.com guest review
"Lazy Desk Clerk"
I was given Room 135 when I checked in. When I went to close my door after getting luggage inside, it would not close. I went to front desk attendant who said he "didn't do maintenance" and gave me another room key. I transferred all my things to the other room, went back to double check if I'd left anything behind, and then, from the outside, went […] to close the door and it closed! I discovered if I just lifted the door while closing it would latch. So I transferred all my stuff back to that room and took the new room key back to clerk who didn't seem to care either way what I did. The lack of concern on his part was unappreciated. If he had just come to "try" the latch he may have saved me a lot of labor. Read moreGenuine Hotels.com guest review
"Convenience with Some Fall colors added"
I wasn't sure at first about staying right downtown Anchorage, but was pleasantly surprised at the surrounding area. It was relatively quiet and peaceful. The room was comfortable and the staff very accommodating. I would not hesitate to stay there again.Genuine Hotels.com guest review
"Great place to stay if you travel by train"
Within walking distance from the Anchorage depot. Situated on a nice river with a great walking trail. Room was comfortable. I recommend you get a room on the river side of the hotel--mine was on the train side, and it was noisy when the trains roll in. It didn't bother me, but if you are a light sleeper, you'll be awake a lot. The hotel has a shuttle […] that will take you wherever you want to go (within reason), but it's also close enough to downtown to walk (although there is a steep hill right off the bat) Read moreGenuine Hotels.com guest review
Hotel met all of our expectations. It was great to walk out back door and take a little walk on the trail and watch the fishermen.Genuine Hotels.com guest review
We were there in May 2014 and the view was nice, the hotel staff very helpful, took us where we needed to be and the breakfast was very good.Genuine Hotels.com guest review
"Wasn't as good as advertised"
Paid for a roll-away bed and didn't get it until the second night, when to ask the front desk but couldn't find anyone. The bathroom door stuck so bad that kids had problems trying to go to the bathroom. The shower curtain didn't stay in the tub so each shower turned the floor into a pool. DisappointingGenuine Hotels.com guest review
"Great Location for the Railroad"
I enjoyed my three days here. The staff were well-meaning.. The rooms were fine and the breakfast was basic but adequate. Best was the location - steps away from the railroad depot, so it was easy to make the early train departures. I also enjoyed being close to the river although some may not appreciate the uphill walk to downtown. Note that there […] is only ONE shuttle for many guests. When I arrived at the Anchorage airport, I called and was told that "railroad passengers have priority"so I should wait for 45 minutes. I waited for an hour, but the shuttle never arrived.. When I called back, they said to take a taxi and the hotel would pay. Read moreGenuine Hotels.com guest review
"Friendly, helpful staff"
Clean facility, with minor updates needed. Staff was pleasant and helpful. Breakfast was fully stocked and good variety. Room was clean and comfortable.Genuine Hotels.com guest review
I really appreciated my stay at the Comfort Inn. The staff was very friendly and helpful, and the hotel had a very warm family feel. The rooms were clean, and comfortable. The hotel is pet friendly, but as a guest without pets, I did not have to deal with noises or discomforts from other peoples animals. Finally, the hotel is a short walk from a fantastic […] restaurant called The Bridge, I would definitely recommend eating there! Read moreGenuine Hotels.com guest review
"Nice hotel for walks."
The hotel is located within walking distance to downtown Anchorage and has a great walking, running and biking path next to Ship Creek with wonderful views of the mountains. If you like trains the sound of train horns occurs on occasion but not often enough to drive you crazy. Breakfasts were abundant. The biggest disappointment for my stay was that […] the room was too hot in the evenings. The air conditioner had to be run all night and the windows open. My stay was in May and although is was a warmer than usual May for Anchorage I would be worried of those folks staying in my room in the Summer months. Read moreGenuine Expedia guest review
"Very nice hotel."
Excellent staff . Very close to Alaska railroad. Very nice room.Genuine Expedia guest review
"Not centrally located, but good for downtown needs"
I had nothing to complain about. The room felt stuffy when I walked in, but the windows open fully - nice. The stairwell carpet needed vacuuming, but otherwise I didn't notice any uncleanliness. I used to manage a hotel housekeeping department, so I try not to look too hard now that I'm out of the profession (I know too much about where dirt hides), […] but I notice when things are not right. Only one night, no time for facilities other than a decent breakfast (eggs were not rubbery!), but the bed was comfy with lots of pillows. Staff pleasant. Read moreGenuine Hotels.com guest review
We like this place because the dogs are welcome!Genuine Hotels.com guest review
The room was clean, warm, and dry. It offered everything needed. No complaints at all.Genuine Hotels.com guest review
"Next to train station"
First off room was way to hot. Then pool was dirty and freezing when I was checking out 6 other people were leaving because poor conditionsGenuine Hotels.com guest review
we were very happy with the hotel. The pool was down for maintenance, but will look forward to using it our next stayGenuine Hotels.com guest review
The hotel itself was nice enough but the customer service was horrible. Our group went swimming and there were no towels, when we asked for some , we were told NO. We had to run to our hotel room , freezing and wet.Genuine Hotels.com guest review
"Nice hotel. Good location. Nice veiw"
Great experience! Nice location. Comfy beds large rooms. Frendly staff.Genuine Expedia guest review
"Nice hotel. Good location. Nice veiw"
Great experience! Nice location. Comfy beds large rooms. Frendly staff.Genuine Expedia guest review
"Good hotel for a cheap price..."
Besides the smoke we smelled in the hallway(non smoking hotel), out neighbors yelling at each other all night, and the hotel manager no being friendly....it was a good stay. Could not beat the price of 85.00 per night which is the reason we chose those hotel.Genuine Expedia guest review
"Sleeping by the train tracks"
The staff was very helpful and friendly. The pool area was dirty, the water was dirty, VERY VERY COLD pool, and their is NO Jacuzzi tub like pictured. The continental breakfast was okay. Didn't enjoy the whinning barking dogs in the room next to us. The rooms were very clean, spacious, base heater wasn't very good, but the beds were SUPER comfortab […] le. Read moreGenuine Expedia guest review
"Great view of Fireworks"
Fur Rondy on the first weekend is local people so we stayed with our 2 grand-daughters. The hotel is down a hill by Ship Creek . Great food at The Bridge and the free BP bus picked up and dropped off close to the hotel. The beds were soft and had firm and soft pillows. The pool is small, but clean. It has a lift for people that need to be put into and […] lifted out of the pool. There was a good view out of the pool to the Snow Sculpture contest across the street. We plan to return to this hotel this spring. Read moreGenuine Expedia guest review
"Great place. Everything u need!"
Loved the hotel. Was the first I've we stayed there, very pleasantly surprised. Value for money. Rooms have been renovated, indoor pool, internet in rooms. Everything you need to be comfortable.will def stay there again. Great location too. Train wasn't noisy like other reviews mentioned.Genuine Hotels.com guest review
Overall the hotel was excellent. Staff was friendly, the amenities they have. Ecspecially the pool.Genuine Hotels.com guest review
The staff was courteous, helpful, friendly and well trained.Genuine Expedia guest review
Awesome so nice to get away with no worries.Genuine Expedia guest review
"Nice clean rooms"
We where on the third floor and it was really nice new carpet ceiling fan and a great staffGenuine Hotels.com guest review
"Great jumping off point"
We started our stay in Alaska with 2 nights and ended with one night at Ship Creek Comfort Inn. Only draw backs were the pet hair on furniture, and a clogged bath tub drain - both fixable. We had rooms 222 and 320. Very large, very nice. We will book here again on our next trip to Anchorage.Genuine Expedia guest review
Everthing was okay its quite the room are clean. The only problem is the elevetor was broken . other than that 3 star..Genuine Hotels.com guest review
"very nice hotel"
This hotel is very clean, staff very friendly, location fine if you have a car (would be a bit of a walk to downtown), free breakfast good/varied, room rate very reasonable (but city taxes adds a huge amount), beds very comfortable, fridge and microwave in the room, and they allow pets for a reasonable rate. We were disappointed that there is no jacuzzi […] next to the swimming pool (the online picture looked like there was). We were told they are in some rooms and you'd have to rent those rooms. The other thing of note is the room was so warm, too warm while sleeping, couldn't get the window to open. But those things said, we would stay here again. Read moreGenuine Hotels.com guest review
Be careful if you are one of those people who is warm no matter what - my husband and I could not figure out how to cool the room off without opening a window (an idea that doesn't work terribly well in Alaskan winters). I have stayed here other times, and felt that this was the worst. There was no fruit at breakfast (the woman stated that she "couldn't […] carry it, so she didn't put it out"). Our room was ridiculously warm, even after putting it on "HI COOL" - I think mostly because there was no air circulation. The beds were comfortable and the room was clean. The service was mostly helpful (except for the 10 minutes I spent waiting to check out while the shuttle driver stood at her computer clicking on things). Read moreGenuine Hotels.com guest review
Pay extra for the king room because it has a Jacuzzi tub. Great hotel in a quiet location. They even put out a plate of fresh cookies that we smelled and sampled on our way out.Genuine Hotels.com guest review
"Gone downhill fast"
I stayed at this hotel, because I have stayed here before and it was always superb. This time, it was quite a disappointment. Since the last time I've stayed here they have made it pet friendly, which wouldn't be a problem if I wasn't allergic to almost all pets. I would've stayed somewhere else based on the pets, but nowhere else allows guests under […] 21 to rent rooms. The elevator was broken, upon arriving, but at least the receptionist was quite friendly. My room was honestly disgusting, In the bathroom there was a wall of boogers near the light switch, also a beetle on the floor (which isn't a big deal, but still weird). All the walls in the room were dingy and even the ceiling had scuff marks. The complimentary coffee pot didn't make sense, because all the outlets near it were gotten rid of in favor of one super outlet with a power strip. So I had to move the coffee pot to behind the tv to use it. The complimentary breakfast wasn't that good, and the dining area was a mess. The staff I did meet was very nice, I just wish the hotel itself was nicer. Read moreGenuine Expedia guest review
"when they say they have a breakfast they mean it"
it was great the rooms is big and breakfast is even better so homemadeGenuine Hotels.com guest review
While it was a quick stop, we had a great stay. The staff at chech-in was very helpful. We'll stay there again.Genuine Hotels.com guest review
Cleanliness of room/hotel -excellent Hotel amenities-good Hotel location-goodGenuine Hotels.com guest review
"Great Room with Jacuzzi tub (pet friendly)"
Very comfy bed, clean and nicely sized room. Appreciate they allow pets for $15 nr fee per pet.Genuine Hotels.com guest review
I paid for a suite and got a regular sized room, it was super hot in the room. VERY loud and the food for the breakfast was picked over and messy.Genuine Hotels.com guest review
"Location very close to train station."
Purpose of the trip was the train trip. Just did not know that AK charged for everything! Public parking here means free parking. After we got back we were hit with a $35.00 parking free, NOT nice.Genuine Expedia guest review
"Great location, great breakfast."
This hotel is in the middle of everything but still quiet. We love the breakfast, it sets you up for the day.Genuine Expedia guest review
"nice comfy hotel, right by the train station!"
Very convenient hotel right by the Alaskan Railroad train station. A shuttle is provided to the station even though its only two blocks away. Also, there is a free breakfast served before the train leaves in the morning.Genuine Expedia guest review
"A real gem"
After leaving a competing downtown Anchorage hotel 2 days early due to deplorable conditions, we and another couple booked 2 rooms for 2 nights at the Comfort Inn. I've stayed at Comfort Inn's before and generally find adequate conditions. The Anchorage Ship Creek Comfort Inn is exceptional and should be the benchmark that Choice Hotels uses to compare […] all of their properties against. A true delight staying here. Management and staff should be proud. Read moreGenuine Expedia guest review
They said they had freezer space for my fish but when I arrived their freezer was full. They were helpful in making it work but I will make other arrangements next time.Genuine Hotels.com guest review
"Very good transportation service"
I stayed at the Ship Creek Inn just one night; I chose it because of its convenience to the Alaska Railroad. The van from the airport to the Inn was timely and convenient; likewise the transportation from the Inn to the Railroad. A good--if highly priced--restaurant is located in easy walking distance; the setting is pleasant and scenic. The staff […] seemed under-trained, not very spiffily turned out, and not very welcoming. The morning staff seemed more professional than the evening staff. Read moreGenuine Expedia guest review
"Nice Place To Stay"
Nice hotel, location great for train travel, shuttle right beside the hotel for one downtown location. Great stay. Excellent breakfast!Genuine Hotels.com guest review
The staff was amazing. They were friendly, efficient, and complete in all tasks. They went the "extra mile" for any requests Location was unbeatable for connection to all forms of transportation Location close to bike, creek trail, shopping. The shuttle was always there for us. I would recommend this location in Anchorage to anyone.Genuine Expedia guest review
"Easy access to train"
Great place to stay if you are getting on or off th Alaska RailroadGenuine Expedia guest review
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