"Comfortable & Quiet."
Very quiet & comfortable. Very nice kitchen. Staff was very friendly, pleasant, and helpful.Genuine Expedia guest review
Would not stay at hotel again. Staff was not helpful.Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta Thank you for your recent review of your stay. I am sorry to hear that our staff was not helpful to your needs. In response to your feedback, I am scheduling a meeting with staff to review the procedures for providing optimum customer care. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Nice staff, ok room"
The room was spacious and clean, but not very comfortable. The bed was very hard and gave both of us backaches by the morning. Also, the lights are all florescent which made the room feel very industrial, and not warm.Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta Hi Jeff, Thank you for taking the time to write a review of your stay. It is so nice to hear how much you enjoyed interacting with our staff, however, I am disappointed to read that you did not have a most comfortable rest. We rely on our guests' feedback to make improvements at our hotel so I really appreciate you letting us know not only about the bed but about the lights as well. I will be sharing these comments with my supervisor to see how we can make improvements. We would love to see you again the next time you are in town to visit your son! Thanks again!
"close to PGA Championship"
Understand it was " Extended Stay" , but rooms really need to be updated. Bathrooms were not clean. Trash barrels were very dirty. Just replacing bags is not good enough. The room just need to be updated.Genuine Hotels.com guest review
We booked this because it was right off the highway and we were just staying for one night. We did not need the kitchen as we got there late and left in the morning.Genuine Expedia guest review
Very clean and kept up; however, there was only one employee working the front desk when we needed to check in and he wasn't there when we arrived. We waited around 10 minutes for his arrival.Genuine Hotels.com guest review
"GOOD FOR FAMLIES"
It wasn't for me. First time I have ever stayed @ a staybridge extended motel. The lobby was very very small !!! No public area really !!! The free wifi didn't really work until you paid $3.00. Away from everything !!! The worst part was the toilet handle jam my finger and the seat caught my butt !!! It seem like you were using the toilet near the floor!!! […] It did flush good !!! Next time I book a hotel I'm going to look for something better !!! Read moreGenuine Expedia guest review
"Reservations don't matter much"
Despite booking several months in advance, a non-smoking room was still not available. The staff at the front desk were bickering constantly, despite the manager's reminding them that it was less than professional to fight in front of guests. The fued has apparently been going on for two months as one had complained about the other's behavoir continuing […] for sixty straight days. The hotel is tucked away near a shopping center, so you really have to look for it. Signs are not out front, but rather its squirreled away on a side street. It did have a nice fridge, microwave and hotplate. Read moreGenuine Expedia guest review
Excellent, convenient kitchen, attentive staffGenuine Hotels.com guest review
"12 midnight repeated knock on door"
We were checked into our room at 6 PM. At midnight, we got four separate knocks on the door about 3 to 5 minutes apart. First one person and finally three persons knocking saying we were in the wrong room. We refused to open the door and stated that our check in slip indicated this room and our key works. We were finally asked to state our name and […] when we did one person said they had made a mistake. We repeatedly called the front desk during this disturbance and got no answer. The answering service for the hotel took our compliant. The next morning the front desk said that the only person on duty was from housekeeping. The front desk stated that we had been entered into the computer as occupying the next room number above ours and that someone else had mistakenly been assigned our room. We had difficulty sleeping that night!!! Read moreGenuine Expedia guest review
If you're looking for five stars, then pay for five stars. This place was full of folks who are on the road for work. They left early, worked all day, and came home...the place was not full of partying college students. Great place for a cheap overnight if you want a kitchenette. Don't place too much stock in the "grab and go breakfast." Staff was wonderful. […] My room was very clean. (I had a smoking room by choice and am accustomed to smoking rooms being shabbier than the others...this was great. No fancy anything, but a great value for a clean room. Read moreGenuine Hotels.com guest review
it was just what we needed it was just great and the place was clean and i enjoy everythingGenuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta Tony - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your clean room and our wonderful staff. As well, it is great to read that you found our location to be ideal, close to the mall and local grocery store. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
OK in this price categoryGenuine Hotels.com guest review
"A great, cheap stay"
I spent two nights in a smoking room at this hotel. I was looking for a good value, and this hotel certainly hit the nail on the head. Housekeeping doesn't come every day like some places, but I didn't mind. The room was a nice size and had a good layout. I would definitely stay there again.Genuine Expedia guest review
"nice place to stay"
This was a very nice place to stayGenuine Hotels.com guest review
"Not a bad hotel"
The hotel wasn't too bad. We had booked a smoking room but when we checked in they had us in a non smoking room and there were no smoking rooms available so my husband had to go down stairs and outside to smoke (not really the best area to be standing outside late at night). There was a group of teens outside being loud and kept going in and out of […] the hotel. The lady at the front desk was very friendly and the bed was very comfortable. The toilet could have been cleaned better but other than that pretty clean room. Read moreGenuine Hotels.com guest review
"Fine for the basics to sleep."
This place was fine for what I needed, just staying in town for a quick wedding. This might be how it is, but no maid service came around during the tow nights i was there. The fact that there was now shampoo was weird. The attendant i found in the hall with a cart, also didn't know if they had any. So I became creative. If you just need the basics […] for cheap its fine. Read moreGenuine Hotels.com guest review
"Hard to find"
The hotel was tucked back in behind a shopping center and hard to locate at night. The hotel was comfortable and the employees were helpful and friendly.Genuine Hotels.com guest review
The front desk clerk was very pleasant & helpful. The room was clean & the rate was very reasonable. I would definitely recommend this hotel to anyone.Genuine Expedia guest review
please go there. ok hotel. hotel is ok. hotel can be a tad bit betterGenuine Expedia guest review
"Great hotel for a reasonable price"
Room was large and featured a full kitchen. Staff were extremely helpful and courteous.Genuine Expedia guest review
"Close to R.I.T. and decent bang for the buck"
Very spacious room. No frills, but certainly affordable if you are only looking for a bed for the night. This was my 2nd time at an Extended Stay America, and I will stay at this chain again.Genuine Hotels.com guest review
Surprise that the room was that good, no king bed though, front desk clerk Zachary had no knowledge of anything I asked him but overall okayGenuine Hotels.com guest review
Response by Extended Stay America - Rochester - Henrietta I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about your stay; however, we apologize that we were unable to accommodate your need for a king bed. To uphold our company's high standards, we will be sure to inform guests of the room types that we have available moving forward. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
It was a nice stay, outside the fact that they didn't clean the garbage someone else left under the bed it was fine. They need a better breakfast selection as well.Genuine Hotels.com guest review
Good facility but needs double beds!Genuine Hotels.com guest review
"Comfortable, but not fancy"
This hotel was a great value. Don't expect any fancy amenities, but it's clean and serves its purpose. In the mornings they put out coffee and snacks, and there are also a number of restaurants close by. The kitchen setups mean you can cook, too, if you're so inclined. There are also laundry facilities if you need them.Genuine Hotels.com guest review
"A nice couples getaway !"
I stayed in rm 212 the room was great but the refridgerater needs to be replaced it was making a sound like a small earth quake. I also was not to able to regulate the tempeture in our room it was either too cool or tool hot ! The other problem we had was that the guest above us I guess had children and they were extremely loud especially late at night […] and during the day I tried to be nice about it but they were so loud they were shaking the table in our room ! If you leave out those two items I mentioned our stay was great ! Read moreGenuine Expedia guest review
Was very nice, clean and reasonable! Definitely great for families or travelersGenuine Expedia guest review
There is still a smell that this hotel has. I have stayed here twice in the past couple months and was hoping it was from the remodel. But it is not a pleasant smell and although its a great value I will not be staying here anymore.Genuine Hotels.com guest review
"very convient location for all of our plans"
We did enjoy the room sizes however the no dishwashing thing kind of threw me off. For a 2 night stay you think a small amount of dish soap would have been in the room.Genuine Hotels.com guest review
"close to RIT college"
Everything was great except when we arrived at 12:30 am and the woman working the front desk was not nice or accommodating with the booking situation that had happened stemming from the hotel.com reservation.Genuine Hotels.com guest review
This hotel has been completely refurbished within the past year. Only complaint was that the room smelled pretty bad but was otherwise very nice and very clean. Very pleasant experience. Loved the kitchenette!Genuine Hotels.com guest review
Decent Overnight place to stay, good location to Malls & Restuarants.Genuine Hotels.com guest review
"Near the University of Rochester"
The front desk persons were nice and cared about your stay.Genuine Hotels.com guest review
"Perfect for a traveling sports family!"
This hotel worked very well for my family while traveling for a youth hockey tournament. The room was more spacious than a traditional hotel room, and the kitchen helped keep traveling costs down. I was able to bring breakfast foods along and make my son eggs and French toast for breakfast before his game! Healthier and less expensive than eating out! […] My son missed the housekeeping service - but really who cares- no one makes their beds at home anyhow! The price was very affordable and better than any options we had! We would certainly stay again and will look for more extended stay America's in other cities for these reasons! Read moreGenuine Expedia guest review
"Nice hotel, close to all amenities."
I was comfortable, felt safe and looked after. Having your own kitchenette was a bonus and very helpful. Staff was very friendly and helpful. What I liked most about the staff was their efficiency during registration.Genuine Expedia guest review
"Reasonable Rates, Reasonable Hotel"
Overall decent service, friendly staff. Not super clean in the washrooms, but very spacious rooms for the price. Breakfast was disappointing.Genuine Hotels.com guest review
"Not pleased with the room"
Booked the hotel with hotels.com. I specifically request a non smoking room, and expect a non smoking room. When I got there, I had a smoking room, so that started it off wrong. The windows open, but one was missing a window screen. Not only that, but there was also no shower curtain! Not sure how you can have a hotel room with no shower curtain but […] apparently they can. Was not what I expected and won't stay there again. Read moreGenuine Hotels.com guest review
"Room not cleaned"
We stayed in Room 114. The first room on the ground floor. The shower head is broken with water leaking when shower. The toilet bowl wasn't properly cleaned. The bed sheet has a big brown stain. The room is big with a big kitchen. The staff is friendly.Genuine Expedia guest review
friendly front staff comfortable room at good rateGenuine Expedia guest review
We were very pleased with our stay. Loved the mini kitchen in the room. #ill stay there again. Price sure was right. ThanksGenuine Hotels.com guest review
"Great renovations and staff as pleasant as always."
Always stay at the location when in Rochester and pleased as usual.Genuine Hotels.com guest review
mein Zimmer hatte einen dauernden niederfrequenten Lärm wie von einem gedämpften Ventilator. Diesem war leider nicht beizukommen. Zusammen mit der ebenfalls nicht leisen Air-Conditioning und dem Kühlschrank ein kräftiges Ensemble. Das Jetlag machte alles erträglich aber nicht wünschenswert. I.A. muss man wissen, ein 'continental breakfast' ist in den […] USA eine sehr kleine Angelegenheit. Wird manchmal auch als 'grab and go' bezeichnet, was das Angebot ehrlicher umschreibt. Nicht zu vergleichen mit gleichlautenden Angeboten in Europa. Read moreGenuine Expedia guest review
"Für eine Nacht super ausreichend"
Hallo, auf der Durchreise haben wir ein Hotel für eine Nacht zu einem angemessenen Preis gesucht und mit diesem gefunden.Genuine Hotels.com guest review
"Good location, but disappointing rooms"
We stayed for 6 nights. Upon arrival we noticed that the drawers were dusty, the kitchen cabinets had not been wiped from the inside and there were toe nail clippings on the carpet. Also the kitchen was far from the promised "fully stocked", as there were only utensils, plates, cups and glasses for one person. I notified the staff and got more utensils […] etc. immediately and that part was quickly solved with apologies. To make up for the untidyness, we were offered a cleaning the following day, but based on our observations, nothing had been done while we were out and about the following day. The lights in the room were bright industrial grade and did not make the room comfortable. The one window was small, so could not take advantage of natural light either. The AC in the room was efficient, but noisy. The room was located close to the elevator, and the sound-proofing was good because we did not hear the noisy elevator at all. The grab'n'go breakfast consisted of instant oatmeal, granola bars, muffins, fruit and coffee and we were satisfied with it. The staff was friendly. On paper the concept of a studio with a kitchen, laundry facilities on site etc. seems ideal for our travel needs, but as a whole there were things missing. Read moreGenuine Hotels.com guest review
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