All hotels in Rochester, New York, United States of America
1 room, 2 adults
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700 Commons Way, Rochester, NY, 14623, United States of America, ‏‎800-658-6760
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3.4 / 5Good

Score breakdown (from 124 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.5
  • Comfort
    3.5
  • Condition
    3.4
  • Neighborhood
    3.8
5.0 / 5Outstanding
"good, affordable hotel"
I stayed here two nights for a concert. The room was spacious, the bed was comfortable, and the shower had great pressure and very hot water. Will be staying again!
Genuine Hotels.com guest review
1 night trip Oct 11, 2013
Heather
US
4.0 / 5Excellent
"Easy access to main highway and food"
Easily accessed from main highway and surrounded by good food locations. Very nice accommodations for short or extended stay. Room very comfortable and excellent amenities. Staff was very friendly and helpful.
Genuine Hotels.com guest review
3 night business trip Sep 20, 2013
A Traveler
US
4.0 / 5Excellent
"s"
the place could use better front desk staff especially late at night
Genuine Hotels.com guest review
1 night business trip Sep 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Just what I needed"
The staff was friendly. The room was clean and the bed comfortable. It was nice to have the option to make my own food. I would stay there again without reservation.
Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta
Joelle - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you took advantage of your fully equipped kitchen to cook and that you found your room to be clean and comfortable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Other trip Sep 24, 2013
Joelle
US
3.0 / 5Good
LIghting in the room was poor - all flourescents. Also continental breakfast was a joke. Room was nice sized though and well maintained.
Genuine Hotels.com guest review
3 night business trip Sep 16, 2013
A Traveler
US
2.0 / 5Fair
toilet seat was broken, mattress was sunken in in the middle but we were told they were new. Dishes were not clean in cupboard. No bathroom in lobby.
Genuine Hotels.com guest review
4 night trip Aug 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel for the price!"
Stayed at Extended Stay Henrietta at Rochester for a few days. The location wasn't tremendously exciting, but the interior was in great shape. The room was spacious and clean. All the equipment worked fine (TV, AC, microwave, fridge etc.). One thing to keep in mind is that housekeep DOESN'T clean up your room everyday. And they charge you for extra pillows/blankets etc. Another thing that I wasn't too crazy about was that I forgot something in the room. I realized it soon after and called within hours to retrieve it. Yet when I returned to the hotel they didn't have it. Other than that, I had no complains.
Genuine Expedia guest review
Other trip Sep 16, 2013
A Traveler
US
4.0 / 5Excellent
Room service not on time
Genuine Hotels.com guest review
7 night business trip Aug 27, 2013
A Traveler
US
4.0 / 5Excellent
"Comfortable & Quiet."
Very quiet & comfortable. Very nice kitchen. Staff was very friendly, pleasant, and helpful.
Genuine Expedia guest review
Other trip Sep 5, 2013
A Traveler
US
1.0 / 5Poor
"No comment"
Would not stay at hotel again. Staff was not helpful.
Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta
Thank you for your recent review of your stay. I am sorry to hear that our staff was not helpful to your needs. In response to your feedback, I am scheduling a meeting with staff to review the procedures for providing optimum customer care. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Other trip Sep 4, 2013
A Traveler
US
3.0 / 5Good
"Nice staff, ok room"
The room was spacious and clean, but not very comfortable. The bed was very hard and gave both of us backaches by the morning. Also, the lights are all florescent which made the room feel very industrial, and not warm.
Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta
Hi Jeff, Thank you for taking the time to write a review of your stay. It is so nice to hear how much you enjoyed interacting with our staff, however, I am disappointed to read that you did not have a most comfortable rest. We rely on our guests' feedback to make improvements at our hotel so I really appreciate you letting us know not only about the bed but about the lights as well. I will be sharing these comments with my supervisor to see how we can make improvements. We would love to see you again the next time you are in town to visit your son! Thanks again!
Other trip Aug 25, 2013
Jeff
US
2.0 / 5Fair
"close to PGA Championship"
Understand it was " Extended Stay" , but rooms really need to be updated. Bathrooms were not clean. Trash barrels were very dirty. Just replacing bags is not good enough. The room just need to be updated.
Genuine Hotels.com guest review
2 night trip Aug 10, 2013
A Traveler
US
3.0 / 5Good
"Overnight stay"
We booked this because it was right off the highway and we were just staying for one night. We did not need the kitchen as we got there late and left in the morning.
Genuine Expedia guest review
Other trip Aug 13, 2013
LB
US
3.0 / 5Good
Very clean and kept up; however, there was only one employee working the front desk when we needed to check in and he wasn't there when we arrived. We waited around 10 minutes for his arrival.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
A Traveler
US
3.0 / 5Good
"GOOD FOR FAMLIES"
It wasn't for me. First time I have ever stayed @ a staybridge extended motel. The lobby was very very small !!! No public area really !!! The free wifi didn't really work until you paid $3.00. Away from everything !!! The worst part was the toilet handle jam my finger and the seat caught my butt !!! It seem like you were using the toilet near the floor!!! It did flush good !!! Next time I book a hotel I'm going to look for something better !!!
Genuine Expedia guest review
Other trip Jul 30, 2013
Candace
US
2.0 / 5Fair
"Reservations don't matter much"
Despite booking several months in advance, a non-smoking room was still not available. The staff at the front desk were bickering constantly, despite the manager's reminding them that it was less than professional to fight in front of guests. The fued has apparently been going on for two months as one had complained about the other's behavoir continuing for sixty straight days. The hotel is tucked away near a shopping center, so you really have to look for it. Signs are not out front, but rather its squirreled away on a side street. It did have a nice fridge, microwave and hotplate.
Genuine Expedia guest review
Other trip Jul 24, 2013
Jefe
US
5.0 / 5Outstanding
"Excellent"
Excellent, convenient kitchen, attentive staff
Genuine Hotels.com guest review
1 night trip with friends Jul 14, 2013
former Rochesterian
US
3.0 / 5Good
"12 midnight repeated knock on door"
We were checked into our room at 6 PM. At midnight, we got four separate knocks on the door about 3 to 5 minutes apart. First one person and finally three persons knocking saying we were in the wrong room. We refused to open the door and stated that our check in slip indicated this room and our key works. We were finally asked to state our name and when we did one person said they had made a mistake. We repeatedly called the front desk during this disturbance and got no answer. The answering service for the hotel took our compliant. The next morning the front desk said that the only person on duty was from housekeeping. The front desk stated that we had been entered into the computer as occupying the next room number above ours and that someone else had mistakenly been assigned our room. We had difficulty sleeping that night!!!
Genuine Expedia guest review
Other trip Jul 15, 2013
Hank
US
4.0 / 5Excellent
"Great value!"
If you're looking for five stars, then pay for five stars. This place was full of folks who are on the road for work. They left early, worked all day, and came home...the place was not full of partying college students. Great place for a cheap overnight if you want a kitchenette. Don't place too much stock in the "grab and go breakfast." Staff was wonderful. My room was very clean. (I had a smoking room by choice and am accustomed to smoking rooms being shabbier than the others...this was great. No fancy anything, but a great value for a clean room.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2013
A Traveler
US
4.0 / 5Excellent
"Great!!!!!!!!!!!!!!!!!"
it was just what we needed it was just great and the place was clean and i enjoy everything
Genuine Expedia guest review
Response by Extended Stay America - Rochester - Henrietta
Tony - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your clean room and our wonderful staff. As well, it is great to read that you found our location to be ideal, close to the mall and local grocery store. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Other trip Jul 2, 2013
Tony
US
3.0 / 5Good
OK in this price category
Genuine Hotels.com guest review
12 night trip Jun 2, 2013
A Traveler
US
4.0 / 5Excellent
"A great, cheap stay"
I spent two nights in a smoking room at this hotel. I was looking for a good value, and this hotel certainly hit the nail on the head. Housekeeping doesn't come every day like some places, but I didn't mind. The room was a nice size and had a good layout. I would definitely stay there again.
Genuine Expedia guest review
Other trip Jun 17, 2013
Jesse
US
5.0 / 5Outstanding
"nice place to stay"
This was a very nice place to stay
Genuine Hotels.com guest review
1 night family trip Jun 6, 2013
Jeanette
US
4.0 / 5Excellent
"Not a bad hotel"
The hotel wasn't too bad. We had booked a smoking room but when we checked in they had us in a non smoking room and there were no smoking rooms available so my husband had to go down stairs and outside to smoke (not really the best area to be standing outside late at night). There was a group of teens outside being loud and kept going in and out of the hotel. The lady at the front desk was very friendly and the bed was very comfortable. The toilet could have been cleaned better but other than that pretty clean room.
Genuine Hotels.com guest review
1 night trip May 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Fine for the basics to sleep."
This place was fine for what I needed, just staying in town for a quick wedding. This might be how it is, but no maid service came around during the tow nights i was there. The fact that there was now shampoo was weird. The attendant i found in the hall with a cart, also didn't know if they had any. So I became creative. If you just need the basics for cheap its fine.
Genuine Hotels.com guest review
2 night trip May 9, 2013
Dan
US
5.0 / 5Outstanding
"Hard to find"
The hotel was tucked back in behind a shopping center and hard to locate at night. The hotel was comfortable and the employees were helpful and friendly.
Genuine Hotels.com guest review
1 night trip Apr 30, 2013
Bob O
US
4.0 / 5Excellent
"Friend Staff"
The front desk clerk was very pleasant & helpful. The room was clean & the rate was very reasonable. I would definitely recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Apr 30, 2013
Mari
US
3.0 / 5Good
"ok hotel"
please go there. ok hotel. hotel is ok. hotel can be a tad bit better
Genuine Expedia guest review
Other trip Apr 25, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel for a reasonable price"
Room was large and featured a full kitchen. Staff were extremely helpful and courteous.
Genuine Expedia guest review
Other trip Apr 23, 2013
A Traveler
US
4.0 / 5Excellent
"Close to R.I.T. and decent bang for the buck"
Very spacious room. No frills, but certainly affordable if you are only looking for a bed for the night. This was my 2nd time at an Extended Stay America, and I will stay at this chain again.
Genuine Hotels.com guest review
1 night trip Apr 20, 2013
A Traveler
US
3.0 / 5Good
"No bad"
Surprise that the room was that good, no king bed though, front desk clerk Zachary had no knowledge of anything I asked him but overall okay
Genuine Hotels.com guest review
Response by Extended Stay America - Rochester - Henrietta
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about your stay; however, we apologize that we were unable to accommodate your need for a king bed. To uphold our company's high standards, we will be sure to inform guests of the room types that we have available moving forward. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Other trip Apr 16, 2013
JH
US
5.0 / 5Outstanding
"Nice stay"
It was a nice stay, outside the fact that they didn't clean the garbage someone else left under the bed it was fine. They need a better breakfast selection as well.
Genuine Hotels.com guest review
1 night romance trip Apr 13, 2013
Angie
US
5.0 / 5Outstanding
"Conveniently located"
Good facility but needs double beds!
Genuine Hotels.com guest review
5 night trip Mar 16, 2013
Fred
US
4.0 / 5Excellent
"Comfortable, but not fancy"
This hotel was a great value. Don't expect any fancy amenities, but it's clean and serves its purpose. In the mornings they put out coffee and snacks, and there are also a number of restaurants close by. The kitchen setups mean you can cook, too, if you're so inclined. There are also laundry facilities if you need them.
Genuine Hotels.com guest review
1 night trip Mar 8, 2013
A Traveler
US
3.0 / 5Good
"A nice couples getaway !"
I stayed in rm 212 the room was great but the refridgerater needs to be replaced it was making a sound like a small earth quake. I also was not to able to regulate the tempeture in our room it was either too cool or tool hot ! The other problem we had was that the guest above us I guess had children and they were extremely loud especially late at night and during the day I tried to be nice about it but they were so loud they were shaking the table in our room ! If you leave out those two items I mentioned our stay was great !
Genuine Expedia guest review
Other trip Feb 18, 2013
Lisa
US
4.0 / 5Excellent
"Nice"
Was very nice, clean and reasonable! Definitely great for families or travelers
Genuine Expedia guest review
Other trip Nov 26, 2012
A Traveler
US
2.0 / 5Fair
There is still a smell that this hotel has. I have stayed here twice in the past couple months and was hoping it was from the remodel. But it is not a pleasant smell and although its a great value I will not be staying here anymore.
Genuine Hotels.com guest review
1 night business trip Nov 1, 2012
A Traveler
US
4.0 / 5Excellent
"very convient location for all of our plans"
We did enjoy the room sizes however the no dishwashing thing kind of threw me off. For a 2 night stay you think a small amount of dish soap would have been in the room.
Genuine Hotels.com guest review
2 night trip Oct 26, 2012
Glenda
US
5.0 / 5Outstanding
"close to RIT college"
Everything was great except when we arrived at 12:30 am and the woman working the front desk was not nice or accommodating with the booking situation that had happened stemming from the hotel.com reservation.
Genuine Hotels.com guest review
1 night trip Oct 26, 2012
A Traveler
US
4.0 / 5Excellent
This hotel has been completely refurbished within the past year. Only complaint was that the room smelled pretty bad but was otherwise very nice and very clean. Very pleasant experience. Loved the kitchenette!
Genuine Hotels.com guest review
2 night business trip Oct 19, 2012
A Traveler
US
4.0 / 5Excellent
"Stop Over"
Decent Overnight place to stay, good location to Malls & Restuarants.
Genuine Hotels.com guest review
1 night trip Oct 12, 2012
Ron
US
5.0 / 5Outstanding
"Near the University of Rochester"
The front desk persons were nice and cared about your stay.
Genuine Hotels.com guest review
Other trip Oct 2, 2012
Mary Beth
US
4.0 / 5Excellent
"Perfect for a traveling sports family!"
This hotel worked very well for my family while traveling for a youth hockey tournament. The room was more spacious than a traditional hotel room, and the kitchen helped keep traveling costs down. I was able to bring breakfast foods along and make my son eggs and French toast for breakfast before his game! Healthier and less expensive than eating out! My son missed the housekeeping service - but really who cares- no one makes their beds at home anyhow! The price was very affordable and better than any options we had! We would certainly stay again and will look for more extended stay America's in other cities for these reasons!
Genuine Expedia guest review
Other trip Sep 24, 2012
Hockey Mom
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice hotel, close to all amenities."
I was comfortable, felt safe and looked after. Having your own kitchenette was a bonus and very helpful. Staff was very friendly and helpful. What I liked most about the staff was their efficiency during registration.
Genuine Expedia guest review
Other trip Nov 3, 2013
Noor
CA
3.0 / 5Good
"Reasonable Rates, Reasonable Hotel"
Overall decent service, friendly staff. Not super clean in the washrooms, but very spacious rooms for the price. Breakfast was disappointing.
Genuine Hotels.com guest review
2 night trip Aug 7, 2013
A Traveler
CA
2.0 / 5Fair
"Not pleased with the room"
Booked the hotel with hotels.com. I specifically request a non smoking room, and expect a non smoking room. When I got there, I had a smoking room, so that started it off wrong. The windows open, but one was missing a window screen. Not only that, but there was also no shower curtain! Not sure how you can have a hotel room with no shower curtain but apparently they can. Was not what I expected and won't stay there again.
Genuine Hotels.com guest review
1 night business trip Jul 12, 2013
A Traveler
CA
3.0 / 5Good
"Room not cleaned"
We stayed in Room 114. The first room on the ground floor. The shower head is broken with water leaking when shower. The toilet bowl wasn't properly cleaned. The bed sheet has a big brown stain. The room is big with a big kitchen. The staff is friendly.
Genuine Expedia guest review
Other trip Jun 25, 2013
A Traveler
CA
4.0 / 5Excellent
"comfortable"
friendly front staff comfortable room at good rate
Genuine Expedia guest review
Other trip Jun 2, 2013
A Traveler
CA
5.0 / 5Outstanding
We were very pleased with our stay. Loved the mini kitchen in the room. #ill stay there again. Price sure was right. Thanks
Genuine Hotels.com guest review
1 night trip Apr 20, 2013
Gloria
CA
5.0 / 5Outstanding
"Great renovations and staff as pleasant as always."
Always stay at the location when in Rochester and pleased as usual.
Genuine Hotels.com guest review
2 night business trip Nov 16, 2012
DrLDoyle
CA
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