Nice hotel !!Genuine Hotels.com guest review
"Should have slept in my car..."
Loud water pipe noises all through the night. Attempted to take a shower, I could have had more water pressure from a water bottle.Genuine Hotels.com guest review
"Hot in Denver"
Hotel was clean breakfast was standard fare found at most hotels. Hot tub and exercise facilities extended hours which was excellent .Air conditioning in unit did not work which was disapointing considering it was above 90 employees were courteous enough but not knowledgable when asked Printer in business area and front desk didn't work all in all mediocre […] for price Read moreGenuine Hotels.com guest review
The first night I was accused by a 'security guard', wearing street clothes, of not being a guest of the hotel because I was on the internet trying to book a hotel room for another night. He never identified himself until later and asked me if I was staying there and what was my room number. I refused to tell him as I had no idea who he was or why he […] was asking. The second night, the fire alarm went off. The mechanical room was flooding. Firefighters came and said all could return to their rooms yet the alarm continued to go off in the hallways for several hours. Read moreGenuine Hotels.com guest review
The room smelled musty and like a dirty ashtray. The carpet was old and torn in several places. The ceiling had stains from water damage. It was convenient to be close to the airport but I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Close to Airport"
We stayed here due to the proximity to the Denver Airport. We had a King non smoking room which was nicely laid out for us. Our room was clean and very comfortable. The address on Hotels.com lists the hotel at 3300 N. Ouray. Do not enter that address in your GPS or you will end up in a residential neighbourhood. DO NOT PUT the N. in the address. When […] we checked in others had the same problem with their GPS as well. Just enter 3300 Ouray and you will find the place. Read moreGenuine Hotels.com guest review
For the price I was impressed. It was a little bit of a mess due to renovations, but the rooms were clean and smelled nice. The staff was friendly and the shuttle was on time and in good working condition. I would recommend this hotel and will stay there again myself.Genuine Hotels.com guest review
"Much better places to stay for the price"
We stayed at this hotel for a little over $100. I think there are much better places to stay around this cost. The carpets in our room were stained. The coffee maker in the room was missing pieces. The room did not even have a number on the outside; only a piece of paper taped on the outside of the door with our room number on it. Stay somewhere else […] unless they will lower their price to $80/night. Read moreGenuine Hotels.com guest review
"Could have been good but...."
The hotel could have been good. It was under some construction but that was being handled well. Front desk folks were very gracious and professional. Problem...the AC in the room didn't work. We let the front desk know and they said they'd send someone down to check. I stayed in the room all evening while my family went swimming, waiting. No one ever […] came. Went up front and reminded...again told someone would come. No one came. Spent a hot, sweaty night in a room with very little sleep following by a full day of traveling. Then lady running breakfast was very unpleasant and breakfast was poor. Read moreGenuine Hotels.com guest review
I was very pleased to see how clean and beat the lobby was. The attendant very pleasant and helpful. The room was more than I expected. Had lots of fun and got a good nights rest. Will definitely stay there again.Genuine Hotels.com guest review
"Construction, smoke residue and holes in the curta"
You get what you pay for. Service staff were very nice. The hotel is abysmal, reeks of smoke and is under significant construction.Genuine Hotels.com guest review
"One night only!"
I enjoyed my stay, clean room, soft bed, clean covers! Hot inside the hallway and doing some remodeling but hey that's just to better the hotel! 24 hour pool and gym access... Love the face that check-in is at 2pm and checkout isn't until 12 noon so i enjoyed sleeping in with a hot breakfast!!!!Genuine Hotels.com guest review
"Don't use if you are flying"
We were not allowed to use the advertised long term parking with free shuttle to airport because we used a third party to book the room.Genuine Hotels.com guest review
Ceiling leaked from shower above.Genuine Hotels.com guest review
"Shuttle Wait Stinks"
Waited 2 hours for Shuttle. One Shuttle broke down. Other shuttle was so full never could get on. Called hotel repeatedly. Others took expensive taxi to hotel. All they said was doing best we can. Other shuttles were picking people up every 15 minutes. Shuttle to airport in the morning was full, so they said take a cab. Wish I had stayed somewhere else […] nicer and spent taxi money on a better place. Read moreGenuine Hotels.com guest review
Seedy hotel with seedy employees. Badly stained carpet (wine or blood) and dingy.Genuine Hotels.com guest review
would not stay again.Genuine Hotels.com guest review
Hotel needs updated, bed very uncomfortable, walls need cleaned and/or repainted. Bathroom very small, air conditioner didn't work. Workers were very friendly and location was in a good part of town.Genuine Hotels.com guest review
Wonderful stay, very confortable bed. Shower leaked water aloong the tub and alot of water ran down on the floor. Service, check in and out was very efficient. Hot breakfast was excellent. Noise from hallway was bothersome.Genuine Hotels.com guest review
It's still a ways to the airport from this hotel. Only one elevator to serve four floors and not many eating options nearby. Only McD's and a Denny's.Genuine Hotels.com guest review
"Smelled like smoke. wouldnt recommend"
Room smelled like smoke so much we had to leave. Carpet torn, room worn. Front desk wasn't helpful. Wasn't expecting much as it was airport hotel but didn't meet any expectations.. Definitely not worth the price. Do not recommend even for an airport stay.Genuine Hotels.com guest review
"overnight to catch a flignt"
The main reason I booked this hotel was because it had a 24 hour shuttle and I had an early morning flight.I had a comfortable evening and slept well. The only food options were Dennys, Mc Donalds, and a truck stop convenience store. The hotel also had a variety of snacks available for purchase. Overall it was a comfortable, convenient place to spend […] the night. Read moreGenuine Hotels.com guest review
"Not worth it."
I could have gotten the same type of room at a motel for half the price. For how much they charge, you would have thought the rooms would be nicer or at least a bit more modern. I wouldn't waste my money on this place.Genuine Hotels.com guest review
Unhappy. Soiled sofa, Thick dust on window coverings. No window screens. Dead moths in the light fixtures. Old style TV. At least the bed was clean and comfortable.Genuine Hotels.com guest review
"Not bad, not great"
The hotel was not in the best shape, but it was near the airport, had a decent breakfast, and the staff was very nice.Genuine Hotels.com guest review
My parents waited for 1.75 hours for the shuttle. Ever time I called some one said the shuttle was 10 mins away.Genuine Hotels.com guest review
"nice must see"
very nice place to stay,Genuine Hotels.com guest review
"Attack of the moths"
As soon as I entered my room, There were like five moths, on the walls, and on the floor. I had to spend time trying to kill them all before going to bed. Not CoolGenuine Hotels.com guest review
"Not great value for the cost"
Since Hotels.com did not offer many affordable options near the airport with shuttle service, I chose this one. Waited 45 minutes for the airport pick-up and a 30 min wait to return the next day. The cost was high for what I got. hated the instant coffee maker. I always bring my own coffee and get rooms with coffee makers as my mornings are sacred time. […] I was not able to use my own coffee. tHE BED WAS COMFORTABLE AND CLEAN. tv HAD VERY LIMITED CHANNELS. Breakfast not impressed. Read moreGenuine Hotels.com guest review
"Disappointed and disturbed"
We reserved and charged our room the morning of our arrival. As we were at the reception desk to check in, two nice looking men in military uniform came to ask for a room. The man at the desk quoted them a rate of $60 higher than we had just paid. He said there was no military discount. I was very unhappy to see our military personal treated in this […] rude manner. The hotel is having renovations, we asked for luggage storage overnight and were denied. At the same time an Asian family was given storage in a very large room. Read moreGenuine Hotels.com guest review
"Better than sleeping at airport"
Staff rude, half the machines in the exercise room broken (and no AC), trash lying around the exercise room and shuttle, nasty stain on my carpet, and after I was told to come down to the lobby 15-20 min before I wanted the shuttle, it actually took 45 min to get a shuttle. So it's a place to crash as a last resort, but not much more.Genuine Hotels.com guest review
Very clean rooms and hospitable staff. Not the most up to date and nice hotel but perfect for the price.Genuine Expedia guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Thank you very much for taking the time to give us a review .We would like to hope you stay with us again an maybe your experience will be a lot better
although the shower head holder was broken everything was just fine.. We especially enjoyed the .breakfast . It was one of the best we have had at several places that we have stayed.Genuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park We would like to hope you return with us and appreciate your taking the time to responds with us and your comments are very important!
"Won't ever stay there again"
Staff was rude as he*l, they stuck us in a room where the shower was having maintenance done and the shower was completely taken apart and they couldn't get someone to fix it. They the switched us to another room , we said we wanted to be on the first floor , they said they didn't have any king beds on the first floor left so they were gonna put us […] on the second floor , but instead of doing that they stuck us on the first floor with a room that had two beds not one. That rooms air conditioning wasn't working properly later that night and the room was very hot, my 14 month old had fallen asleep and they were gonna send someone in to fix it and I told them no bc I wasn't gonna risk having my son wake up. They were extremely rude about it and told me the only thing they could do was have us switch rooms at 11 at night. When checking out we went to the desk , I smiled at the lady waiting for her to ask me what room or could she help me or something, but she just looked at me like I was stupid so I said nicely "we need to check out" and in a snappy voice she said "uh what room?" Customer service was TERRRRRRIIBBLLEEE I will never stay with them ever again. Read moreGenuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Im so sorry that your experience here with us was not very good .I really would like to see if i could invite you back with us and you talk to my sales director when you stay with us his name is Mr . Andrew Archuleta.We will make your experience a lot better.
We enjoy staying here and were pleased with the hotel and staff. Definitely a great value for the money. Not the closest to the airport, but it only took a short time to get there and there was no traffic.Genuine Hotels.com guest review
"No late check out and terrible staff"
Here's what should have happened: front desk calls my room around 11am. "Sir, checkout time is 11am. Will you be staying over?" Me: "No, I need a late checkout please, noon or 12:30." Desk: "I'm sorry sir, we don't offer a late checkout. If you need to stay over, we will honor your same rate for an additional night." Here's what actually happened: […] Maids knocking on my door every 15 minutes beginning at 930am even though I had Do Not Disturb sign up. Housekeeping supervisor knocking on my door and reading me the riot act for not being out of the room. Me calling the front desk after 11 and being informed they didn't offer late checkout. Me rushing out of the room still being harassed by the housekeeping staff every 15 minutes. Me clearing out of the room sometime after noon. Me still getting charged for a second night. If you don't offer late checkout, fine. If you're going to charge a guest for an extra night for staying an extra hour, fine. But that relieves you of the privilege to keep harassing the guest to get into the room to clean it. Read moreGenuine Expedia guest review
"don't wait on their shuttle!"
got stuck at the airport during a storm - the Quality Inn would not have been my first choice, nor will it be next time. The room was clean, it was 2am and I was exhausted. But their shuttle driver took an hour to get to me and was rude when he picked me up at the airport. He did not even want to put my suitcase on the bus!Genuine Hotels.com guest review
""Low Quality" Inn"
The whole 2nd floor was hot AND humid. My room had cut outs in the wall from where plumbing pipes were repaired and not fixed well, you could see the lines. The one taxi they recommended I call out of the five was a no show after 30 minutes. You could hear walking through the walls and floors. Staff was nice. Breakfast was good. Shuttle to airport was […] far, but reliable. Read moreGenuine Expedia guest review
"Terrible room with terribly unsympathetic service."
Horrible.... Air conditioner broken, called front desk & customer service was not sympathetic or accommodating !!!! Miserable all aroundGenuine Expedia guest review
"Acceptable with airport van service"
OK -but my remote did not work which was mildly annoying and then the switch tripped on the hair dryer and I didn't realize it was the wall switch on the other side of the sink so had to call maintenance. They were very nice. The van from the airport took 45 minutes to pick up at 10:30 pm arrival but the ride back was only 15 min. The hot water was […] not very hot so the shower was lukewarm. WiFi signal was not very strong. They are remodeling so maybe the building just needs an upgrade. Read moreGenuine Expedia guest review
great room...no good food in walking distance!Genuine Hotels.com guest review
We called twice to get directions as our GPS did not show the street. When we got to the area the name on the building was NOT Quality Inn and a van with another name was parked in front - very confusing. After driving by twice we went in. After checking in we started carrying items to our room; when we opened the room door there was already someone […] it that room - we were ALL very surprised. I immediately went to the front desk - they kept saying the computer showed the room was ready and free. (A good way to get shot is what I told them.) They apologized, gave us a different room and offered free snacks from the little store - I suggested they could take the pet fee off our bill. They agreed to that. In the end we were VERY satisfied with our room, I believe they upgraded us. The pet fee was on our credit card for several day, but was removed without me calling about it. If not for the check in problem we were VERY pleased. Read moreGenuine Hotels.com guest review
I had to stay overnight in Denver because my next flight wasn't until the next morning. I got a really good rate for a king size bed that included a couch, microwave, fridge, two sinks etc. The room was very clean too! I didn't know what to do with such a big room to myself! I am sad I had to miss out on the free breakfast because my flight was so early. […] I had to wait on the shuttle from the airport to the hotel for about 40 minutes. However the driver was very friendly and talkative which I like. He pointed out many cool things on the ride and giving me fun facts. That is what I consider great hospitality. I didn't catch his name but I know he is a retired Navy, and his wife works in the catering business. Please let him know he is awesome! :) Read moreGenuine Expedia guest review
"Bad smell in room"
As soon as you get in the room it had a bad smell. Could of been the furniture that was badly stained. This hotel used to be clarion inn that is now being turned into a quality inn. This was a quick trip for me so I dealt with it but I will not stay at this hotel again when I'm in DenverGenuine Hotels.com guest review
"Functional not fancy"
I was very thankful for this hotel getting me in when a load of flights were canceled - easy shuttle got me to/from the airport. Couldn't ask for more!Genuine Hotels.com guest review
"Stinky, and not like the pictures."
This hotel must have been a smoking hotel of the past. The room did not smell like smoke, but was extremely unpleasant. I say again... extremely unpleasant. I paid up front for the room for three days. Day 1 I was so tired I slept okay after my nose got use to it. Day two I slept in the parking lot and only showered in the hotel. Day three I again slept […] in the bed. There is good and bad that comes with every hotel. This is one that you should stay away from. Take my word for it... sped a couple extra dollars and go somewhere else. This is the last time that I will be trying to save a few bucks. Just not worth it. PS, the sign says Quality Inn, but it must have been recently bought out. This is NOT the usual Quality Inn. Read moreGenuine Hotels.com guest review
"Wouldn't stay again"
The hotel didn't seem bad upon arrival, but when I arrived in my room it was dingy and old...with a full sized old stove that was not in great shape. The carpets throughout were stained and in need of replacement. The couch and the chairs in the room were all stained as well. It was gross and I was uncomfortable.On the plus side, the bedding was cl […] ean. Read moreGenuine Hotels.com guest review
"Hotel was disappointing."
The hotel was very disappointing, not as close to Denver International Airport (DIA) as other hotels, and because we booked through Expedia, we were not "eligible" to take their shuttle to DIA. The beds were very worn out! I would not stay there again.Genuine Expedia guest review
I would definitely stay here again. I got a very good deal, which happened to be my Birthday weekend. Good customer service and very clean room. I would definitely recommend this hotel to anyone that I know!Genuine Hotels.com guest review
"Ok for an overnight stay"
The room was small but the bed was very comfortable. The breakfast choices were very limited-baked goods, waffles and hard boiled eggs.Genuine Hotels.com guest review
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