The first night I was accused by a 'security guard', wearing street clothes, of not being a guest of the hotel because I was on the internet trying to book a hotel room for another night. He never identified himself until later and asked me if I was staying there and what was my room number. I refused to tell him as I had no idea who he was or why he […] was asking. The second night, the fire alarm went off. The mechanical room was flooding. Firefighters came and said all could return to their rooms yet the alarm continued to go off in the hallways for several hours. Read moreGenuine Hotels.com guest review
"Nice place--close to airport"
Was easy to get to and from the airport, which was our main considerationGenuine Expedia guest review
"A family friendly place for the entire time"
Nice breakfast the kids enjoyed it and we all enjoyed the indoor pool niceGenuine Expedia guest review
The room smelled musty and like a dirty ashtray. The carpet was old and torn in several places. The ceiling had stains from water damage. It was convenient to be close to the airport but I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Close to Airport"
We stayed here due to the proximity to the Denver Airport. We had a King non smoking room which was nicely laid out for us. Our room was clean and very comfortable. The address on Hotels.com lists the hotel at 3300 N. Ouray. Do not enter that address in your GPS or you will end up in a residential neighbourhood. DO NOT PUT the N. in the address. When […] we checked in others had the same problem with their GPS as well. Just enter 3300 Ouray and you will find the place. Read moreGenuine Hotels.com guest review
For the price I was impressed. It was a little bit of a mess due to renovations, but the rooms were clean and smelled nice. The staff was friendly and the shuttle was on time and in good working condition. I would recommend this hotel and will stay there again myself.Genuine Hotels.com guest review
"Much better places to stay for the price"
We stayed at this hotel for a little over $100. I think there are much better places to stay around this cost. The carpets in our room were stained. The coffee maker in the room was missing pieces. The room did not even have a number on the outside; only a piece of paper taped on the outside of the door with our room number on it. Stay somewhere else […] unless they will lower their price to $80/night. Read moreGenuine Hotels.com guest review
"Could have been good but...."
The hotel could have been good. It was under some construction but that was being handled well. Front desk folks were very gracious and professional. Problem...the AC in the room didn't work. We let the front desk know and they said they'd send someone down to check. I stayed in the room all evening while my family went swimming, waiting. No one ever […] came. Went up front and reminded...again told someone would come. No one came. Spent a hot, sweaty night in a room with very little sleep following by a full day of traveling. Then lady running breakfast was very unpleasant and breakfast was poor. Read moreGenuine Hotels.com guest review
I was very pleased to see how clean and beat the lobby was. The attendant very pleasant and helpful. The room was more than I expected. Had lots of fun and got a good nights rest. Will definitely stay there again.Genuine Hotels.com guest review
"Construction, smoke residue and holes in the curta"
You get what you pay for. Service staff were very nice. The hotel is abysmal, reeks of smoke and is under significant construction.Genuine Hotels.com guest review
"One night only!"
I enjoyed my stay, clean room, soft bed, clean covers! Hot inside the hallway and doing some remodeling but hey that's just to better the hotel! 24 hour pool and gym access... Love the face that check-in is at 2pm and checkout isn't until 12 noon so i enjoyed sleeping in with a hot breakfast!!!!Genuine Hotels.com guest review
"Hotel nearby Denver Airport"
We choosed this hotel since it is closeby the Denver INternational Airport and offers a shuttle service. I have never stayed in such a terrible hotel. The first room they offered had a damagend bathroom door so. After I complained they give us a different room. But here the stopper of the sink did not work. I had to complaint again. The hotel is sited […] very close to the highway and it seems that they have not heard from the state-of-the-art soundproofed windows. The internet on the computer at the business center did not work, there was no paper in the printer. We stayed there for 2 nights and had no housekeeping. Complaining AGAIN I was told they this is only on request when you stay more than 1 night. Nobody told us when we registered and I have never heard that hotels act like that. Breakfast is okay and shuttle service too. Read moreGenuine Expedia guest review
"Nice enough, but needs cleaning, REAL cleaning"
Check in was efficient and the the common areas seemed well-kept. In the room however there was (I hope it was just) mud above the headboard, and just below that you could tell that a very dirty rag had been repeatedly wiped across the headboard leaving a gray stain. There was mold growing above the shower on the ceiling. I'm no priss; I'm happy to […] pay $70 a night for a 2-star room, but for $175, I expect things clean. Read moreGenuine Expedia guest review
It was ok, breakfast could f been fresher I know it was working I. RemodelGenuine Expedia guest review
"Don't use if you are flying"
We were not allowed to use the advertised long term parking with free shuttle to airport because we used a third party to book the room.Genuine Hotels.com guest review
Ceiling leaked from shower above.Genuine Hotels.com guest review
The hallways were being renovated, with the guest rooms scheduled for renovation next, so no comments on cleanliness of hallways or guest room furniture. However, the old guestroom was spacious, clean and very comfortable. There was a mini-refrigerator, microwave and coffee maker. The bed and linens were really clean and very comfortable. For the price, […] it was a terrific value. Read moreGenuine Expedia guest review
"Shuttle Wait Stinks"
Waited 2 hours for Shuttle. One Shuttle broke down. Other shuttle was so full never could get on. Called hotel repeatedly. Others took expensive taxi to hotel. All they said was doing best we can. Other shuttles were picking people up every 15 minutes. Shuttle to airport in the morning was full, so they said take a cab. Wish I had stayed somewhere else […] nicer and spent taxi money on a better place. Read moreGenuine Hotels.com guest review
"Easy access and comfortable"
Easily access and comfortable. Good food at nearby Denny's tooGenuine Expedia guest review
"Nice Basic Hotel"
We had a nice sized room with a large bathroom. There was a nice comfortable chair in the room with two queen beds. The beds were very comfortable.Genuine Expedia guest review
"One night stay to be near airport"
Stayed one night to be near airport since flying out next morning. Floor wet underneath airconditioner. Reported to front desk when checking out next morning. Clerk said they had been working on to resolve. Facial hair in one of sinks when we checked in. Thought we had a message on phone when returning from dinner. Message was actually from another […] room to someone outside of hotel, recorded two weeks before our stay of July 25. Other than things mentioned, room was clean. Would probably stay again. Read moreGenuine Expedia guest review
Seedy hotel with seedy employees. Badly stained carpet (wine or blood) and dingy.Genuine Hotels.com guest review
would not stay again.Genuine Hotels.com guest review
Hotel needs updated, bed very uncomfortable, walls need cleaned and/or repainted. Bathroom very small, air conditioner didn't work. Workers were very friendly and location was in a good part of town.Genuine Hotels.com guest review
Wonderful stay, very confortable bed. Shower leaked water aloong the tub and alot of water ran down on the floor. Service, check in and out was very efficient. Hot breakfast was excellent. Noise from hallway was bothersome.Genuine Hotels.com guest review
It's still a ways to the airport from this hotel. Only one elevator to serve four floors and not many eating options nearby. Only McD's and a Denny's.Genuine Hotels.com guest review
Hotel had a very disturbing odor in entire facility .. Did not have an extra blanket in hotel .. Toilet made a whistling sound the entire night had to shut bathroom door just to sleep.. Hotel staff was as attentive as could be... Overall very disappointingGenuine Expedia guest review
I would never stay at this hotel again. Way overpriced.Genuine Expedia guest review
I would like to say that Jelena did an incredible job handling all the guest that were checking in at the same time due to all the flights being canceled due to the weather. She was very friendly and maintained a positive attitude while handling the rush of people.Genuine Expedia guest review
"Smelled like smoke. wouldnt recommend"
Room smelled like smoke so much we had to leave. Carpet torn, room worn. Front desk wasn't helpful. Wasn't expecting much as it was airport hotel but didn't meet any expectations.. Definitely not worth the price. Do not recommend even for an airport stay.Genuine Hotels.com guest review
"overnight to catch a flignt"
The main reason I booked this hotel was because it had a 24 hour shuttle and I had an early morning flight.I had a comfortable evening and slept well. The only food options were Dennys, Mc Donalds, and a truck stop convenience store. The hotel also had a variety of snacks available for purchase. Overall it was a comfortable, convenient place to spend […] the night. Read moreGenuine Hotels.com guest review
"In a Tight Spot"
The spa was warm , and did not work . there where only one luggage cart.Genuine Expedia guest review
"Not worth it."
I could have gotten the same type of room at a motel for half the price. For how much they charge, you would have thought the rooms would be nicer or at least a bit more modern. I wouldn't waste my money on this place.Genuine Hotels.com guest review
Unhappy. Soiled sofa, Thick dust on window coverings. No window screens. Dead moths in the light fixtures. Old style TV. At least the bed was clean and comfortable.Genuine Hotels.com guest review
"Not bad, not great"
The hotel was not in the best shape, but it was near the airport, had a decent breakfast, and the staff was very nice.Genuine Hotels.com guest review
My parents waited for 1.75 hours for the shuttle. Ever time I called some one said the shuttle was 10 mins away.Genuine Hotels.com guest review
"nice must see"
very nice place to stay,Genuine Hotels.com guest review
"Attack of the moths"
As soon as I entered my room, There were like five moths, on the walls, and on the floor. I had to spend time trying to kill them all before going to bed. Not CoolGenuine Hotels.com guest review
"Not great value for the cost"
Since Hotels.com did not offer many affordable options near the airport with shuttle service, I chose this one. Waited 45 minutes for the airport pick-up and a 30 min wait to return the next day. The cost was high for what I got. hated the instant coffee maker. I always bring my own coffee and get rooms with coffee makers as my mornings are sacred time. […] I was not able to use my own coffee. tHE BED WAS COMFORTABLE AND CLEAN. tv HAD VERY LIMITED CHANNELS. Breakfast not impressed. Read moreGenuine Hotels.com guest review
"Disappointed and disturbed"
We reserved and charged our room the morning of our arrival. As we were at the reception desk to check in, two nice looking men in military uniform came to ask for a room. The man at the desk quoted them a rate of $60 higher than we had just paid. He said there was no military discount. I was very unhappy to see our military personal treated in this […] rude manner. The hotel is having renovations, we asked for luggage storage overnight and were denied. At the same time an Asian family was given storage in a very large room. Read moreGenuine Hotels.com guest review
"Better than sleeping at airport"
Staff rude, half the machines in the exercise room broken (and no AC), trash lying around the exercise room and shuttle, nasty stain on my carpet, and after I was told to come down to the lobby 15-20 min before I wanted the shuttle, it actually took 45 min to get a shuttle. So it's a place to crash as a last resort, but not much more.Genuine Hotels.com guest review
"Ok for overnite travel stay"
Close to I70 but old with a musty smell. Rooms were clean and air conditioning worked well . Stayed overnight on the way to mountains . Breakfast was good but staff kept getting in way of guestsGenuine Expedia guest review
For a suite the only tv was in bedroom and we had to move it to living area; no closet in bedroom; could not access front desk by phone; no ice machine on fourth floor; elevators very slow and did not show correct floor when stopped. Otherwise very clean and spacious.Genuine Expedia guest review
Very clean rooms and hospitable staff. Not the most up to date and nice hotel but perfect for the price.Genuine Expedia guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Thank you very much for taking the time to give us a review .We would like to hope you stay with us again an maybe your experience will be a lot better
although the shower head holder was broken everything was just fine.. We especially enjoyed the .breakfast . It was one of the best we have had at several places that we have stayed.Genuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park We would like to hope you return with us and appreciate your taking the time to responds with us and your comments are very important!
"Won't ever stay there again"
Staff was rude as he*l, they stuck us in a room where the shower was having maintenance done and the shower was completely taken apart and they couldn't get someone to fix it. They the switched us to another room , we said we wanted to be on the first floor , they said they didn't have any king beds on the first floor left so they were gonna put us […] on the second floor , but instead of doing that they stuck us on the first floor with a room that had two beds not one. That rooms air conditioning wasn't working properly later that night and the room was very hot, my 14 month old had fallen asleep and they were gonna send someone in to fix it and I told them no bc I wasn't gonna risk having my son wake up. They were extremely rude about it and told me the only thing they could do was have us switch rooms at 11 at night. When checking out we went to the desk , I smiled at the lady waiting for her to ask me what room or could she help me or something, but she just looked at me like I was stupid so I said nicely "we need to check out" and in a snappy voice she said "uh what room?" Customer service was TERRRRRRIIBBLLEEE I will never stay with them ever again. Read moreGenuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Im so sorry that your experience here with us was not very good .I really would like to see if i could invite you back with us and you talk to my sales director when you stay with us his name is Mr . Andrew Archuleta.We will make your experience a lot better.
We enjoy staying here and were pleased with the hotel and staff. Definitely a great value for the money. Not the closest to the airport, but it only took a short time to get there and there was no traffic.Genuine Hotels.com guest review
"No late check out and terrible staff"
Here's what should have happened: front desk calls my room around 11am. "Sir, checkout time is 11am. Will you be staying over?" Me: "No, I need a late checkout please, noon or 12:30." Desk: "I'm sorry sir, we don't offer a late checkout. If you need to stay over, we will honor your same rate for an additional night." Here's what actually happened: […] Maids knocking on my door every 15 minutes beginning at 930am even though I had Do Not Disturb sign up. Housekeeping supervisor knocking on my door and reading me the riot act for not being out of the room. Me calling the front desk after 11 and being informed they didn't offer late checkout. Me rushing out of the room still being harassed by the housekeeping staff every 15 minutes. Me clearing out of the room sometime after noon. Me still getting charged for a second night. If you don't offer late checkout, fine. If you're going to charge a guest for an extra night for staying an extra hour, fine. But that relieves you of the privilege to keep harassing the guest to get into the room to clean it. Read moreGenuine Expedia guest review
"don't wait on their shuttle!"
got stuck at the airport during a storm - the Quality Inn would not have been my first choice, nor will it be next time. The room was clean, it was 2am and I was exhausted. But their shuttle driver took an hour to get to me and was rude when he picked me up at the airport. He did not even want to put my suitcase on the bus!Genuine Hotels.com guest review
""Low Quality" Inn"
The whole 2nd floor was hot AND humid. My room had cut outs in the wall from where plumbing pipes were repaired and not fixed well, you could see the lines. The one taxi they recommended I call out of the five was a no show after 30 minutes. You could hear walking through the walls and floors. Staff was nice. Breakfast was good. Shuttle to airport was […] far, but reliable. Read moreGenuine Expedia guest review
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