"In a Tight Spot"
The spa was warm , and did not work . there where only one luggage cart.Genuine Expedia guest review
"Not worth it."
I could have gotten the same type of room at a motel for half the price. For how much they charge, you would have thought the rooms would be nicer or at least a bit more modern. I wouldn't waste my money on this place.Genuine Hotels.com guest review
Unhappy. Soiled sofa, Thick dust on window coverings. No window screens. Dead moths in the light fixtures. Old style TV. At least the bed was clean and comfortable.Genuine Hotels.com guest review
"Not bad, not great"
The hotel was not in the best shape, but it was near the airport, had a decent breakfast, and the staff was very nice.Genuine Hotels.com guest review
My parents waited for 1.75 hours for the shuttle. Ever time I called some one said the shuttle was 10 mins away.Genuine Hotels.com guest review
"nice must see"
very nice place to stay,Genuine Hotels.com guest review
"Attack of the moths"
As soon as I entered my room, There were like five moths, on the walls, and on the floor. I had to spend time trying to kill them all before going to bed. Not CoolGenuine Hotels.com guest review
"Not great value for the cost"
Since Hotels.com did not offer many affordable options near the airport with shuttle service, I chose this one. Waited 45 minutes for the airport pick-up and a 30 min wait to return the next day. The cost was high for what I got. hated the instant coffee maker. I always bring my own coffee and get rooms with coffee makers as my mornings are sacred time. […] I was not able to use my own coffee. tHE BED WAS COMFORTABLE AND CLEAN. tv HAD VERY LIMITED CHANNELS. Breakfast not impressed. Read moreGenuine Hotels.com guest review
"Disappointed and disturbed"
We reserved and charged our room the morning of our arrival. As we were at the reception desk to check in, two nice looking men in military uniform came to ask for a room. The man at the desk quoted them a rate of $60 higher than we had just paid. He said there was no military discount. I was very unhappy to see our military personal treated in this […] rude manner. The hotel is having renovations, we asked for luggage storage overnight and were denied. At the same time an Asian family was given storage in a very large room. Read moreGenuine Hotels.com guest review
"Better than sleeping at airport"
Staff rude, half the machines in the exercise room broken (and no AC), trash lying around the exercise room and shuttle, nasty stain on my carpet, and after I was told to come down to the lobby 15-20 min before I wanted the shuttle, it actually took 45 min to get a shuttle. So it's a place to crash as a last resort, but not much more.Genuine Hotels.com guest review
"Ok for overnite travel stay"
Close to I70 but old with a musty smell. Rooms were clean and air conditioning worked well . Stayed overnight on the way to mountains . Breakfast was good but staff kept getting in way of guestsGenuine Expedia guest review
For a suite the only tv was in bedroom and we had to move it to living area; no closet in bedroom; could not access front desk by phone; no ice machine on fourth floor; elevators very slow and did not show correct floor when stopped. Otherwise very clean and spacious.Genuine Expedia guest review
Very clean rooms and hospitable staff. Not the most up to date and nice hotel but perfect for the price.Genuine Expedia guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Thank you very much for taking the time to give us a review .We would like to hope you stay with us again an maybe your experience will be a lot better
although the shower head holder was broken everything was just fine.. We especially enjoyed the .breakfast . It was one of the best we have had at several places that we have stayed.Genuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park We would like to hope you return with us and appreciate your taking the time to responds with us and your comments are very important!
"Won't ever stay there again"
Staff was rude as he*l, they stuck us in a room where the shower was having maintenance done and the shower was completely taken apart and they couldn't get someone to fix it. They the switched us to another room , we said we wanted to be on the first floor , they said they didn't have any king beds on the first floor left so they were gonna put us […] on the second floor , but instead of doing that they stuck us on the first floor with a room that had two beds not one. That rooms air conditioning wasn't working properly later that night and the room was very hot, my 14 month old had fallen asleep and they were gonna send someone in to fix it and I told them no bc I wasn't gonna risk having my son wake up. They were extremely rude about it and told me the only thing they could do was have us switch rooms at 11 at night. When checking out we went to the desk , I smiled at the lady waiting for her to ask me what room or could she help me or something, but she just looked at me like I was stupid so I said nicely "we need to check out" and in a snappy voice she said "uh what room?" Customer service was TERRRRRRIIBBLLEEE I will never stay with them ever again. Read moreGenuine Hotels.com guest review
Response by Quality Inn & Suites Denver Airport - Gateway Park Im so sorry that your experience here with us was not very good .I really would like to see if i could invite you back with us and you talk to my sales director when you stay with us his name is Mr . Andrew Archuleta.We will make your experience a lot better.
We enjoy staying here and were pleased with the hotel and staff. Definitely a great value for the money. Not the closest to the airport, but it only took a short time to get there and there was no traffic.Genuine Hotels.com guest review
"No late check out and terrible staff"
Here's what should have happened: front desk calls my room around 11am. "Sir, checkout time is 11am. Will you be staying over?" Me: "No, I need a late checkout please, noon or 12:30." Desk: "I'm sorry sir, we don't offer a late checkout. If you need to stay over, we will honor your same rate for an additional night." Here's what actually happened: […] Maids knocking on my door every 15 minutes beginning at 930am even though I had Do Not Disturb sign up. Housekeeping supervisor knocking on my door and reading me the riot act for not being out of the room. Me calling the front desk after 11 and being informed they didn't offer late checkout. Me rushing out of the room still being harassed by the housekeeping staff every 15 minutes. Me clearing out of the room sometime after noon. Me still getting charged for a second night. If you don't offer late checkout, fine. If you're going to charge a guest for an extra night for staying an extra hour, fine. But that relieves you of the privilege to keep harassing the guest to get into the room to clean it. Read moreGenuine Expedia guest review
"don't wait on their shuttle!"
got stuck at the airport during a storm - the Quality Inn would not have been my first choice, nor will it be next time. The room was clean, it was 2am and I was exhausted. But their shuttle driver took an hour to get to me and was rude when he picked me up at the airport. He did not even want to put my suitcase on the bus!Genuine Hotels.com guest review
""Low Quality" Inn"
The whole 2nd floor was hot AND humid. My room had cut outs in the wall from where plumbing pipes were repaired and not fixed well, you could see the lines. The one taxi they recommended I call out of the five was a no show after 30 minutes. You could hear walking through the walls and floors. Staff was nice. Breakfast was good. Shuttle to airport was […] far, but reliable. Read moreGenuine Expedia guest review
"Terrible room with terribly unsympathetic service."
Horrible.... Air conditioner broken, called front desk & customer service was not sympathetic or accommodating !!!! Miserable all aroundGenuine Expedia guest review
"Acceptable with airport van service"
OK -but my remote did not work which was mildly annoying and then the switch tripped on the hair dryer and I didn't realize it was the wall switch on the other side of the sink so had to call maintenance. They were very nice. The van from the airport took 45 minutes to pick up at 10:30 pm arrival but the ride back was only 15 min. The hot water was […] not very hot so the shower was lukewarm. WiFi signal was not very strong. They are remodeling so maybe the building just needs an upgrade. Read moreGenuine Expedia guest review
great room...no good food in walking distance!Genuine Hotels.com guest review
We called twice to get directions as our GPS did not show the street. When we got to the area the name on the building was NOT Quality Inn and a van with another name was parked in front - very confusing. After driving by twice we went in. After checking in we started carrying items to our room; when we opened the room door there was already someone […] it that room - we were ALL very surprised. I immediately went to the front desk - they kept saying the computer showed the room was ready and free. (A good way to get shot is what I told them.) They apologized, gave us a different room and offered free snacks from the little store - I suggested they could take the pet fee off our bill. They agreed to that. In the end we were VERY satisfied with our room, I believe they upgraded us. The pet fee was on our credit card for several day, but was removed without me calling about it. If not for the check in problem we were VERY pleased. Read moreGenuine Hotels.com guest review
I had to stay overnight in Denver because my next flight wasn't until the next morning. I got a really good rate for a king size bed that included a couch, microwave, fridge, two sinks etc. The room was very clean too! I didn't know what to do with such a big room to myself! I am sad I had to miss out on the free breakfast because my flight was so early. […] I had to wait on the shuttle from the airport to the hotel for about 40 minutes. However the driver was very friendly and talkative which I like. He pointed out many cool things on the ride and giving me fun facts. That is what I consider great hospitality. I didn't catch his name but I know he is a retired Navy, and his wife works in the catering business. Please let him know he is awesome! :) Read moreGenuine Expedia guest review
"Bad smell in room"
As soon as you get in the room it had a bad smell. Could of been the furniture that was badly stained. This hotel used to be clarion inn that is now being turned into a quality inn. This was a quick trip for me so I dealt with it but I will not stay at this hotel again when I'm in DenverGenuine Hotels.com guest review
"Functional not fancy"
I was very thankful for this hotel getting me in when a load of flights were canceled - easy shuttle got me to/from the airport. Couldn't ask for more!Genuine Hotels.com guest review
"Stinky, and not like the pictures."
This hotel must have been a smoking hotel of the past. The room did not smell like smoke, but was extremely unpleasant. I say again... extremely unpleasant. I paid up front for the room for three days. Day 1 I was so tired I slept okay after my nose got use to it. Day two I slept in the parking lot and only showered in the hotel. Day three I again slept […] in the bed. There is good and bad that comes with every hotel. This is one that you should stay away from. Take my word for it... sped a couple extra dollars and go somewhere else. This is the last time that I will be trying to save a few bucks. Just not worth it. PS, the sign says Quality Inn, but it must have been recently bought out. This is NOT the usual Quality Inn. Read moreGenuine Hotels.com guest review
"Wouldn't stay again"
The hotel didn't seem bad upon arrival, but when I arrived in my room it was dingy and old...with a full sized old stove that was not in great shape. The carpets throughout were stained and in need of replacement. The couch and the chairs in the room were all stained as well. It was gross and I was uncomfortable.On the plus side, the bedding was cl […] ean. Read moreGenuine Hotels.com guest review
"Hotel was disappointing."
The hotel was very disappointing, not as close to Denver International Airport (DIA) as other hotels, and because we booked through Expedia, we were not "eligible" to take their shuttle to DIA. The beds were very worn out! I would not stay there again.Genuine Expedia guest review
I would definitely stay here again. I got a very good deal, which happened to be my Birthday weekend. Good customer service and very clean room. I would definitely recommend this hotel to anyone that I know!Genuine Hotels.com guest review
"Ok for an overnight stay"
The room was small but the bed was very comfortable. The breakfast choices were very limited-baked goods, waffles and hard boiled eggs.Genuine Hotels.com guest review
It was okGenuine Hotels.com guest review
Checked in at 11pm and room was clean enough. In morning, though, i found the shower didn't work and didn't have time to change rooms since I was catching a flight.Genuine Hotels.com guest review
Hard and brown water. Hot tub and exercise room are a joke. And only thw hotel manager can make a descion. Do not recommend.Genuine Hotels.com guest review
"it was okay"
I really can't rate this hotel very high. It's older so much noisier. It's fine for a quick few hours of sleep because everyone is coming and going. Highway is close so loud trucks all night long.Genuine Hotels.com guest review
We stayed at this hotel so the kids could swim and when I called to ask about the indoor pool, the person I spoke with did not tell me the pool was closed. There was only one bath towel in the room and on the bed near the window there was several hairs on the sheets, I wonder if they were clean sheets?Genuine Hotels.com guest review
"Very dissatisfied customer"
Motel pool was under remodeling which was not on website we used for booking. Due to the remodeling motel did not work with our needs for relocation! This was a birthday fun weekend and was totally ruined due to them not having updated information and our needs being met!Genuine Hotels.com guest review
"Not the worst but won't stay again."
Negative: Bad lighting. Bad acoustics. (Feel like you have to be really quiet to not disturb others) Dirty coffee cup. Small Stain on bedspread. Expensive for quality. Didn't offer discount when things were not up to par. Positive: Free Shuttle to airport Window in room opened to let in fresh air. Didn't smell bad. Lazy boy recliner in room. Pets welcome […] for $10 extra/day. We reserved this room for three reasons. Close to the airport, pet friendly, and the indoor SWIMMING POOL. The swimming pool was completely under construction so we paid more than we would have for nothing and low quality. They would not offer us a refund so we could change locations. Very unlikely we will ever stay here again. Read moreGenuine Expedia guest review
We stayed here prior to an early morning flight. The hotel was fine, clean, and beds comfortable. If you have much luggage and use the luggage cart, getting on and off the elevator and through the doorway is a pain. There is no breakfast onsite (with out paying). The shuttle driver did not ask the passengers which airline they were flying so we had […] to tell him and request being taken to the correct terminal. I would not hesitate to recommend this hotel because overall it served its purpose. Read moreGenuine Hotels.com guest review
"Left me underwhelmed......"
Location decent, and the stay started out fairly unremarkable but....safety hatch on door broken, handle on sink fell off, elevator out of service (both of them) and the "breakfast bar", while appearing promising, was less than expected - after paying an additional amount for it. Not sure I would consider a second stay here.Genuine Expedia guest review
"Near Univeraity of Colorado Hospital"
I feel like charging over $7.00 for breakfast with your nightly charge is out of line. The room seemed clean enough although there was soap scum on walls of shower. There was very little in the way of "service"Genuine Hotels.com guest review
I like the large rooms and great staff. always stay their when in town!Genuine Hotels.com guest review
"convenient location, nice hotel"
The hotel is situated just off of Airport Boulevard at I-70, east of downtown. It has a free shuttle to the airport, so it is a good choice for an overnight before a morning flight out of DIA. The staff was very friendly and helpful. The grounds were fine. The extra cost ($10) for a pet was minimal. The room was typical -- comfortable and clean but […] nothing fancy. Didn't try the breakfast or use any of the hotel's other facilities. Read moreGenuine Hotels.com guest review
"Denver WESA trip"
We booked our hotel on Expedia. Somewhere in this Expedia set us up for a handicap room. These rooms are much smaller because the bathrooms are bigger but they are wheelchair accessible, meaning NO tub. We asked to have our room changed because we wanted a table and a tub. They were not able to the first night because of cancelled flights and they were […] booked solid. They were able to switch rooms for us the next day and even moved everything over for us because we had to leave early. There was not much for hot water, which may have been because of the solid booking. I have stayed in this hotel for several years and the breakfast they now charge $7 for. We opted out of this because we could eat at the Denny's next door for $5.99 for breakfast. Read moreGenuine Expedia guest review
"Great place for early flights"
Enjoyed our second stay here for early morning flight. Hot tub and pool were nice bonus especially for price. Pets allowed even larger dogs got small fee, very helpful for us. Would definitely stay again!Genuine Hotels.com guest review
"Noisy and cold."
They gave us a corner room at the hotel over the highway, it was difficult to sleep. Even after Confirming reservations earlier, the room was cold when we arrived late in the evening taking over an hour to warm up.Genuine Expedia guest review
The swimming pool and the jacuzzi were disappointed.Genuine Expedia guest review
"Hot water malfunctioned"
Everything was find until we went to catch our flight at DIA. The hot water was tepid, never got hot. A cruel awakening at 3:15 am.Genuine Hotels.com guest review
I have nothing negative to say about this hotel. Great clean room , curteous staff, nice convenient location. I'd definitely recommend staying here.Genuine Hotels.com guest review
"Good service, clean, very affordable"
Was stuck in a snow storm, but the heater worked great!Genuine Hotels.com guest review
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