"Nothing special; great breakfast."
The hotel is getting run down and we were unable to get a comfortable temperature in the room. It was hot when the morning sun was coming in and it was warm t night even with the air on.Genuine Expedia guest review
"excellent location, quality hotel"
Hotel was great. One of the best free breakfasts of any hotel I have stayed. Rooms were clean. Great location. Was within walking distance of downtown attractions and at the entrance to the Smoky Mountains park. Cleaning staff left hotel towels in the shape of animals for our children which were a big hit. The only negative I have is that the hot water […] at times was hard to regulate. Would go from cold to really hot. That is why the 4 on comfort. This is something the hotel needs to address. Otherwise I would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
"close to all must-see sights"
hotel locationGenuine Hotels.com guest review
The place was in a nice location and everyone was extremely welcoming. The only con was the bathroom ceiling of our room looked to be drooping and could have used a good painting. I would definitely stay again.Genuine Hotels.com guest review
Room was small, but clean. Breakfast was good. Staff was very friendly.Genuine Hotels.com guest review
"Hotel was very convenient to everything."
The room we booked was so much more than we expected. We were pleasantly surprised. Hotel staff was very friendly and helpful. Hotel also has a complimentary breakfast; omelets prepared to order as well as small buffet. Would highly recommend this hotel .Genuine Expedia guest review
"Close to all site whiin walking destince"
It Was Great.Genuine Hotels.com guest review
"close to downtown"
It was very comfortable. The only problem was the microwave had food in it but we told the maid & she took care of it right away. We had plenty of hot water while some of the others didn't have any hot water. The staff was very friendly & nice. They took care of the customer's needs. They were also busy especially during breakfast. The location was […] perfect within walking distance to all of the downtown attractions. We will definitely stay here again. Read moreGenuine Hotels.com guest review
We loved our stay there, but a few things were out dated and a little run down. Mainly the bathroom. But other than that my self and family enjoyed our stay. We come up at least twice a year. When we do come back we will probably stay there again. Thank you, SnolenGenuine Hotels.com guest review
Nice location and clean rooms. Breakfast lines were way too long:(Genuine Hotels.com guest review
Not up to my very liberal standards...indoor pool was very cold with no towels, exercise room has a broken treadmill, two non-working weight machines and a rowing machine. The "buffet" breakfast was very limited, including the made-to-order omelets, whose only options were cheese, onions, peppers and link sausage. All of this for a $16 per night resort […] fee!! Read moreGenuine Expedia guest review
"Would stay again"
It was a nice hotel . Loved the pool!!! Hated the unexpected resort fee during check in! Should have been told by hotels. ComGenuine Hotels.com guest review
Staff was pleasant and helpful. Convenient location to the National Park and easy walking to everything on the strip. While not brand new, the hotel is a step up from the many hole in the wall locations that are on the strip. Continental breakfast is chaotic due to the number of people trying to eat. The staff tried hard to take care of everyone wanting […] a hot breakfast. Food was adaquate at best. Read moreGenuine Expedia guest review
"shocking extra fee"
Stay was great. The extra Hotel fee was a bit of a shock. The extra 32.00 for 2 nights puts the price up there with nicer hotels. The Breakfast was great.Genuine Hotels.com guest review
Great hotel. Great location. Very clean, very nice. Beds not really comfortable. Room was a little too bright. Shower was only really bad part. Either really hot or really cold water. No in between.Genuine Expedia guest review
"great hotel will stay again if fix the water"
ONLY THING HOT WATER SUCKED AS in an in a out kinda shower thing b4 u froze and no relaxing hot bubble bath it wasnt very romantic when water was barely warm, but the sink water got hotGenuine Hotels.com guest review
"Great Christmas Vacation"
A group of 6 adults stayed for two nights in december. Hotel staff were very accomadating and friendly, location was great for walking to shops and restaurants, breakfast was tasty and cozy, hotel was decorated nicely for the holidays, pool was enjoyable, deck was peaceful. Thank you!Genuine Expedia guest review
"Great hotel with one minor problem"
This is a very nice hotel. Perfect location close to the park yet walking distance to most attractions in Gatlinburg. Most of the employees were nice and professional. The hot breakfast was great but one of the servers was a little grumpy speaking to the guests in a negative tone. I know the servers were passing on the hotel policy of once through the […] food line and limiting us to 2 sausages when asked for 3, a little ridiculous, but it was the manner in which he did so. As a retired Customer Service Rep I can see the need of a little more training for these people. Customers can really be difficult at times but an employee must treat each one with respect and recognize the customer is actually paying their wages. All in all we were greatly pleased with our stay. We will definitely stay here again. Hopefully the situation with the food server will be remedied. Read moreGenuine Expedia guest review
"Great hotel great location"
Very nice and clean.....Perfect location.....very pleased with our stayGenuine Expedia guest review
Additional resort fee, $15 plus taxes, payable at the hotel. Breakfast is included. Staff were excellent, professional and friendly. Good location. All in all, a very enjoyable stay, thank you.Genuine Hotels.com guest review
Completely unaware of " resort fee". Don’t appreciate deception.Genuine Hotels.com guest review
The hotel was fine. The room a little tight but clean. Breakfast was very good. Only complaint was getting slapped with the extra fees when we checked in. Also the indoor pool is in a seperate building which makes it a bit inconvenient when the weather is cool.Genuine Hotels.com guest review
"Perfect for couples and honeymooners"
Hotel was wonderful! We were within walking distance to everything in Gatlinburg since it is right on main street. We visit here at least once a year and will gladly book at this hotel again. Only downfall was the air condition didn't work, but the fan worked and that cooled down our room plenty enough.Genuine Expedia guest review
Clerk made clerical errors with my debit card and my credit card creating over $1,000 in authorizations on my accounts. I discovered this on my way home from my trip while reviewing my accounts. Contacted the management at the hotel who explained the clerical error. The hotel corrected the pending charges, but There was never any type of apology for […] their error. Read moreGenuine Expedia guest review
"Beware of the Resort Fee"
Nice hotel in Gatlinburg, but average hotel anywhere else. Room was clean and comfortable, but you can tell that it was upgraded on the cheap. A few things to be aware of before making your reservation. You will be charged a resort fee roughtly equal to the discount of the room that basically covers stuff that normally comes with a standard room. Had […] we known about the check in fee, we would have booked elsewhere. The breakfast line is understaffed and seating area limited, but decent food. I would consider other options in Gatlinburg before I come back here again. Read moreGenuine Hotels.com guest review
"Walking distance to all the sights in Gatlinburg"
This was a good hotel in a great location. All of the people working at the hotel were friendly and the room was comfortable with a small balcony. Only complaint was the very strong chemical odor in the elevators and in the lobby - I was glad it was clean but the strong odor was unnatural and made me wonder what kind of other odor they might be trying […] to cover up! Compared to the other hotels on the 'strip' in Gatlinburg, however, this one looked like one of the nicer ones and we were glad that we had picked it. Read moreGenuine Hotels.com guest review
I love the location of this hotel. It is right downtown from all of the restaurants & shops. The parking is good. They have a pool & hot tub in the back of the hotel. It is separate from the hotel. The pool & hot tub has a slow leak it them & so maintenance crews have to come out & fill it up with water ever so often. I was hoping that they would of […] had this fixed by now. My husband & I have stayed here many of times before. They did add new furniture around the pool area. The breakfast is included with your stay. It is a hot breakfast with lots to choose from. I have noticed that a lot of families attending weddings & events stay here quite often. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Pleasing for Gatlinburg"
This is upscale for Gatlinburg. The location at the South end of the strip is conducive to quiet. Room clean and comfortable. Service very good. Above average breakfast and free parking included.Genuine Hotels.com guest review
The staff was very unfriendly. They also charged a resort fee and really could not explain what that fee was for.Genuine Hotels.com guest review
"Nice -- Overpriced with add on charge at check-in!"
We already knew we were going to pay more for a nice hotel in Gatlinburg, but we were not told about an additional "resort fee" upon check in. That made the cost over-priced in our view. It's a very nice property with great amenities, but we would not pay that price again. Complimentary breakfast was nice, but extremely crowded area.Genuine Hotels.com guest review
"close to everything"
hotel is old needs to be remodeled./they charged us $15. dollars a day for the " free breakfast" . The website says nothing about thisGenuine Hotels.com guest review
"A first class hotel"
This hotel was a winner in almost every aspect. Cleanliness of the rooms and the hotel in general was excellent. The staff was friendly and helpful (I called the front desk to ask for an extra blanket and it was delivered in less than 10 minutes). I thought the room rates were reasonable for such a high quality hotel. I would recommend this hotel to […] anyone. The only negative I can think of is that it is near the east end of Gatlinburg; I wish the Clarion Inn and Suites was more centrally located in the town. Read moreGenuine Expedia guest review
"Great hotel in Gatlinburg TN"
Very nice place to stay. In a great location for seeing the city sites. It was clean and comfortable. The breakfast was very good.Genuine Expedia guest review
At check in we were informed there was a $32.99 "RESORT FEE" for our 2 nights stay. After reviewing the Hotels.com print out which at the top said paid in full - there was fine print at the bottom that said there may be a $10 per day added fee. Hotel and location were great but I hate surprises - never happened before with Hotels.comGenuine Hotels.com guest review
"One night in the Smokey's"
Stayed one night at the Clarion in Gatlinburg and it was a nice hotel. Room clean but a little small. Not much of a view from the balcany. The breakfast was great with real omlettes served to order. Biscuits and gravy and blueberry waffles! One complaint with hotel.com. Their website states there was a $10 resort fee. When we checked in the Clarion […] said it was a $15 fee plus tax which we had to pay. hotel.com needs to update their information. Read moreGenuine Hotels.com guest review
"Another great night in Gatlinburg!"
We love this hotel. This was our second trip to Gatlinburg in a month. Our second stay here as well. The location is out of the "touristy" area and near all our favorite activities. The breakfast is phenominal. We will go again soon.Genuine Hotels.com guest review
"Was not impressed"
the room was very small, no extra pillows or blanket. the room was not well kept up not very clean and i had to pay an extra charge on check in after I paid in full for the room on line. I was not impressedGenuine Hotels.com guest review
"Great room and location"
We really enjoyed it. Nice room and great breakfast. The only inconvenience was no laundry available.Genuine Hotels.com guest review
"walking distance all attractions"
Was in walking distance to all the Gatlinburg attractions plus there are trolleys that go to the other close cities if you want to enjoy those attractions too. Hotel staff was very friendly and helpful. Hotel was very clean but the pillows were not comfortable to me but I like a harder one and these were not that hard. Hotel was a great one and especially […] the price. Would definately stay here again. Read moreGenuine Hotels.com guest review
I was very please with my stay. I liked the location of the hotel (out of the hustle and bustle of the strip) but close enough to enjoy the strip when we wanted.Genuine Hotels.com guest review
Location is perfect for walking to area attractions. The kitchen staff working during breakfast was extremely pleasant. Was somewhat surprised to to be charged an additional amount at check-in for 24/7 coffee bar.Genuine Hotels.com guest review
It was great, specially breakfast. The staff was wonderful as well.Genuine Expedia guest review
"Highly recommended for in the center of downtown"
Room 308 One Knob on air coditioner is broken and should be replaced. Cleanliness A+ All staff 5*****Genuine Expedia guest review
everything was awesome but the road construction out front was a bummer but I suppose necessary, highly recommend hotel. Hot breakfast was again awesome and the hotel staff were friendly and helpful.Genuine Hotels.com guest review
"Great value in the midst of a "resort town""
We had a great time. We'd been gone and Gatlinburg was our half-way-decompress spot on the way home. We'd had some bad experiences in Gatlinburg before I studied hotels.com. This time, I read reviews, knew what I didn't want and chose Clarion for it's being away from the mob at the end of the street and my personal preference of a duvet instead of a […] bedspread. A surprise was nearby Howard's Restaurant. We went no further and had a lovely time. The complimentary breakfast at Clarion was out of this world. Homemade omlets, eggs, grits, bagels, too much to mention. We will definitely do the Clarion again. Read moreGenuine Hotels.com guest review
I was there for a convention at the Gtalingburg Convention Center and it was perfect. Only one block away.Genuine Expedia guest review
"Within walking distance of downtown"
We loved the location of the hotel. The staff was very friendly. The room was very clean. The pool could have used some cleaning out due to leaves blowing in but overall was nice & warm. The hot tub needed a lot of maintenance in which one of the maintenance guys did an excellent job of watching the water level. He had notified us that there was a small […] leak & that a plumber was scheduled to come by next week to take a look at it. He was well aware of the situation & did something about it to keep the customers happy. We were glad that it wasn't left alone & nothing done about it. The breakfast was excellent as usual. We would definitely stay here again. Read moreGenuine Hotels.com guest review
The fitness center was not functioning. Poor quality. Was not told about the resort fee until I checked out.Genuine Hotels.com guest review
"Not the best but it will work"
The hallway floors and room floors need to be clean. They were dirtyGenuine Expedia guest review
"Clarion (Gatlinburg): Nice hotel, lost of freebies"
The hotel was in very good shape with plenty of parking behind the hotel (fairly protected). Breakfast was greater with omelets and eggs made to order and lots of other options. Room was nice - we had a small balcony on the back side of the hotel. We were almost directly across from Ober Gatlinburg which was great.. and plenty of places to walk to. […] The only time we used our car was to go to Pigeon Forge (and we could have taken the trolley if we wanted to). The only 'problem' was that there was construction on the road in front of the hotel which made for a bit more traffic congestion in front - but we didn't hear anything. There was a fridge and microwave in the room and we used both. We also took advantage of the free wi-fi! (it was a little slow, but loved it was free). All-in-all we were very pleased! Highly recommend! (Oh, the kids also loved the heated (covered) pool that came in handy when we got some afternoon rain) Read moreGenuine Hotels.com guest review
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