"GREAT PLACE TO STAY"
THE STAFF WAS FRIENDLY AND HELPFUL.Genuine Hotels.com guest review
Stay was great!! Was a little slow checking in though.. But only for about ten minutes. Other then that everything was perfect!!Genuine Hotels.com guest review
Great stay from beginning to end!Genuine Hotels.com guest review
One night stay, very nice, clean, convenient to Galleria area, easy access from IH 10, would stay there again.Genuine Hotels.com guest review
"Not the cleanest!"
Overall the stay was okay, but first getting there we had to switch rooms because the first room we got was a mess. The tv was still on, the bed wasn't made and there were dirty towels on the floor and in the bathroom. You would think it would have been clean since our check in time was noon and we got there after 2 pm.Genuine Hotels.com guest review
My husband and I spent Halloween Night here because we were gonna spend Halloween at Dave and Busters. It was decorated very festive for the day and even had a pumpkin decorating contest where we could vote for our favorite pumpkin. Loved it!Genuine Hotels.com guest review
"more than adequate."
Had some small difficulty checking in,but once that was resolved it was a pleasant stay.Genuine Hotels.com guest review
"The Epitome of Hotel Quality"
Again, It was the Epitome of Hotel QualityGenuine Hotels.com guest review
"Mediocre hotel + Mediocre experience"
When I arrived to check in, a woman at the front desk was just finishing up a complaint. I dismissed it and went about getting check in. I and my children took the elevator up to our room and were greeted by fast food bags and dirty towels on the bathroom floor. I was beyond disappointed. I asked if the room had been inspected prior to assigning it […] to me. They put me in another room, but I questioned how clean it really was. There is nothing exceptional about this hotel. If you need an inexpensive place to stay overnight, then it's just fine. If you are looking for something awesome, look elsewhere. Read moreGenuine Hotels.com guest review
"Great hotel. Bad location."
Great hotel. Clean rooms. Friendly staff. Location was less than desirable. I think the title "Galleria Area" is a little misleading given that this hotel is off I-10 and Silber. Its closer to Memorial or Spring Branch area than Galleria. They do offer shuttle service to both the Galleria and Memorial City mall which is nice. But if you want a bite […] to eat other than hotel food, you are driving. Read moreGenuine Hotels.com guest review
"very nice hotel"
Very nice and quiet hotel staff very friendlyGenuine Hotels.com guest review
"Need more housekeepers"
We stayed at the Crowne Plaza for two nights. Our first night was great. The room was immaculate, and in great condition. The folks at the front desk were nice and helpful. Our second night wasn't so great. The maid did make our beds while we were out for the day, but that was about it. The floor wasn't cleaned, and there were no towels or washcloths. […] It was almost 11:00pm before they brought us enough towels so we could all bathe. Overall, the front desk folk tried to do the right thing, and everyone was very polite. They were just very understaffed. Read moreGenuine Hotels.com guest review
I stayed 2 nights for my birthday here. The hotel is pretty new so everything looks great. Very nice lobby/lounge area and the bar as well. I had a few friends come by and they continued to tell me how nice the hotel is. It has a very modern chic feel which I like! It is also located near the marque center and galleria mall. Will be back soon!Genuine Hotels.com guest review
A friend and I stayed here to get ready for her Bachelorette Party, and we loved it. The room was perfect size for 3 of us to move around doing hair and make up, plus the location was great for us. We live further north, but wanted to be closer to town. It was within a few miles of the restaurant we chose as well as the bars we went to. There was plenty […] of free parking available in their parking lot which was a huge plus for that area of town. Overall, it was a great place for us to stay. Read moreGenuine Hotels.com guest review
"Not a good stay!"
It was not a good experience for us. The hotel was having a noisy party right below our room and we had to change rooms in the middle of the night. The furniture was chipped and the air vents were clogged with ugly grey and black stuff. The room had dust everywhere on the furniture. lamps and on the fridge. The shower drain was also clogged and so we […] had to shower in a foot of water. The material on the complimentary robes were so rough, we didn't want to wear them. Getting on I-10 was very difficult from the hotel as well. The location is a little akward. Read moreGenuine Hotels.com guest review
Good place great price excellent staff.Genuine Hotels.com guest review
"Convienience to Downtown and Uptown"
Located only 15 min from downtown and 5 min from Galleria and 25 min to one of the Outlet Mall (Premium). Of course no traffic times. The only issue is freeway traffic you can hear from our room on the freeway side. But everything else we can't complain. We stayed here before not on the freeway side and it was perfect as far as noise levels. Rated 3 […] for noise and 5 for Convenience. Read moreGenuine Hotels.com guest review
Very clean, very nice stay. I'll be backGenuine Hotels.com guest review
"Great Stay for my Birthday"
I enjoyed my stay, decided to stay a night for my birthday and the hotel was a great choice.Genuine Hotels.com guest review
Clean, safe and very comfortable.Genuine Hotels.com guest review
I have been to a crown plaza hotel in every major city in Texas and this was by far the best.Genuine Hotels.com guest review
"Excellent value, excellent service"
Great location, close to everything you need. The service was outstanding. The only thing was that the room smelled a bit and the mattress was a little worn. Otherwise, great hotel, great value!Genuine Hotels.com guest review
Liked the room, only complaints are no microwave to warm food, and coffee maker is placed in bathroom.Genuine Expedia guest review
The room was not ready when we arrived at 3:30pm. The room was hot and cold. The a/c stayed off too long and then made the room cold.Genuine Hotels.com guest review
Overall the stay was good. The highway noise was way too loud. Couldn't sleep at night because of the sound.Genuine Hotels.com guest review
"Reasonable Price for This Hotel"
Front desk staff RJ and Jon were most helpful when I checked in. Other staff were equally accommodating and courteous throughout my four-night stay. Complementary parking was excellent, and I soon learned the best way to navigate back to the Woodway/Voss vicinity. My room could have stood a little updating. The in-room coffee maker was missing a hinged […] lid for the the water reservoir. Upholstery on the chair by the window was frayed. Pull chains for both lightbulbs on the floor lamp were missing, and the lamp had to be unplugged at the wall to turn it off each evening. I consider these minor annoyances, but other guests might not. Read moreGenuine Hotels.com guest review
Excellent service, spotless hotel, comfortable bed, I couldn't ask for a better experience. I will be staying here agian.Genuine Hotels.com guest review
"Great hotel and Great location"
Great hotel. Room Nice and comfortable.Free Parking and free wifi.Genuine Expedia guest review
I thought the hotel was nice!Genuine Hotels.com guest review
"great hotel at a great location"
I had a great experience at the Crowne Plaza Galleria. Rooms were really clean and staff very friendly. I couldn't be in a better location.Genuine Expedia guest review
Clean and comfortable rooms. Restaurant was good. There was a Jack in the Box in walking distance but for anything else you would need a car or taxi.Genuine Hotels.com guest review
"Perfect room for the price!"
I really enjoyed my stay here. I booked online so I didn't have to do anything other than go in and pick up my key and I was in my room within 3 minutes. My room was nice and clean. I loved the decorations and ambiance of it - it felt very comfortable. The bathroom was nice and super clean, filled with a lot of towels for all my needs and the lighted, […] magnified vanity mirror was the perfect touch. The bed wasn't too hard or too soft and the pillows were comfy and plentiful. I don't have anything bad whatsoever to say about the room or my experience while staying here. I will definitely be back! Read moreGenuine Hotels.com guest review
"No disappointments here"
Excellent appearance. Lovely room with large footprint. Great bathroom ergonomics. Will stay again if the price is right!Genuine Hotels.com guest review
"Will Stay Here Again"
This hotel was a plesant surprise. Very nice property with extra amenities.Genuine Hotels.com guest review
"Based on last stay, will not stay again..."
Upon checking in, I asked if room service was still available - I was told no, it had already closed (at 10:45 pm). I explained that I had been stuck on a plane for 2.5 hours, while it was delayed and they suggested I call and order pizza from a local Dominos (that had terrible reviews, and told me if I ordered it would take about 45 minutes to receive […] food). Upon settling in to my room (after 11 pm), the information in the room indicated room service was avaialble until 11 pm. Had I known that during check-in, I would have placed an order from the front desk... The air conditioner in the room did not regulate properly - the room was either too hot or too cold the entire night. The sink in the bathroom was a very slow drain... I ordered room service for breakfast the next morning becuase I knew I would be hungry - I scheduled it to arrive between 7:00 and 7:15 am; however, it arrived before 7:00 am and it was cold. I paid $27+ for cold eggs, potatoes, and toast - definitely not worth it. I completed a comment card at the hotel as I checked out, and have not heard anything from the hotel based on my feedback, nor have I heard anything from the corporate office. Unfortunately, based on this stay, I cannot recommend this hotel. Read moreGenuine Hotels.com guest review
"Nice hotel, good location!"
I have stayed at this Hotel several times already and I really like it. It's new and clean, it has very good service, and breakfast is nice! Location is also great. Close to the Galleria and easy access to I-10.Genuine Expedia guest review
I have to bring up that the service here is great and they have did a good job renovating this hotel from what I remember it looked like before the Crown Hotel. But the only down fall and this is a big matter that you can hear the people next to you business. Walls are thin and does not help with noise cancelation.Genuine Hotels.com guest review
enjoyed it!Genuine Hotels.com guest review
Overall the hotel was very conveniently located, the staff was friendly, and the room was clean and tidy. Only minor issue was a little noise bleed as my room faced the back of the hotel overlooking the a/c units. Seems like it would take only minimal cosmetic fixes to vastly improve this less than ideal impression of the hotel.Genuine Hotels.com guest review
"Loud room..freeway noise...spider in bed"
Hotel looks nice...but we found a live spider in our bed. There were peanuts on the sofa and floor...(not ours..we have a child that is severely allergic). Housekeeping needs to be a lot more detailed. Many rooms face highway...these are LOUD..ask for one on the back side if you don't mind dirty rooms. On the upside..the free breakfast was wonderful..but […] watch the rules...if you don't follow them you will be charged.. Read moreGenuine Hotels.com guest review
very good price and clean rooms, I will come back for sure. I liked it very much.Genuine Hotels.com guest review
"Nice updates, modern decor;"
makes you feel like you're spending more, but I was disappointed when I got to the room, as it smelled of pet urine. I guess the updates didn't quite cover up everything. Informed the front desk and nothing was done about it. No reply.Genuine Hotels.com guest review
this was a great hotel will book againGenuine Hotels.com guest review
Enjoyed our stay everything was great and the employees were very very nice. Would definitely stay there again.Genuine Hotels.com guest review
Very comfortable accommodations and located at a convenient location.Genuine Hotels.com guest review
"Beautiful stay, terrible service"
The hotel is nice and the rooms are amazing. But when it came down to me needing something for example I called and asked for a wine opener the worker took a deep breath like I was inconveniencing him. Then I left the A\c on 60 and the room was still hot. The hall way was alot colder. I went down stairs before going out and made a complaint and to ask […] for them to service the unit. They never got back to me with the issue and left the AC broken. I woke up at 3 am in a sweat and I called front desk and the lady said it's 3 am we can't do anything about it, all we can do is move you. I told her I will never stay at this hotel again. Read moreGenuine Expedia guest review
"Room not ready at 8 pm for check-in!"
I called at 4 pm to let the staff know I wouldn't be there until late that evening, and I was told as long as I was there by midnight, I was guaranteed my room. Well, I showed up at 8 pm, and my room wasn't ready until 8:45 pm! I was offered free drinks at the bar until my room was ready, but I still found it ridiculous that I had to wait 45 minutes […] for a room I booked a month in advance. I also thought they'd at least let me stay an hour after check out, but I was denied that request. They don't have microwaves, which I found odd since it really is a nice hotel, and the room smelled musty. It wasn't an awful stay, but I definitely don't think it was worth what I paid. Read moreGenuine Expedia guest review
Nice hotel and great location. No complaints at all! We will be staying there in the future.Genuine Expedia guest review
"Very nice Hotel"
The hotel was nice and clean, rooms are confty, but it lack of a fridge onthe room. Highly recommended for shopping and bussiness visitsGenuine Hotels.com guest review
Clearly not a "destination" hotel. Alarm clock was non-functional and don't bother asking for a wake-up call. They will cheerfully agree to call you, but they wont. The breakfast is over-priced. The shuttle drivers were nice.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )