All hotels in Houston, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here7611 Katy Fwy, Houston, TX, 77024, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 658 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Great Place close to everything..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel and great stay.
Genuine Hotels.com guest review
1 night trip with friends Jun 19, 2015
A Traveler
US
5.0 / 5Outstanding
"ACN regional event"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
only complaint is we reserved double queen they gave us king....room was great and location was good
Genuine Hotels.com guest review
1 night trip May 15, 2015
A Traveler
US
4.0 / 5Excellent
"Birthday Celebration"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was very very nice,only problem was the a/c was not cooling and the only reason I didn't call for assistance was we made it back to the room really late and tired.
Genuine Hotels.com guest review
1 night trip with friends Jun 6, 2015
Cynthia
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good stay, close to the freeway and lots of shops and food places nearby.
Genuine Hotels.com guest review
1 night trip May 29, 2015
A Traveler
US
4.0 / 5Excellent
"Happy weekend with wife"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed at a King bed Superior room for 2 nights. It was spacious with a clean bathroom. We feel comfortable spending time in. We purchased buffet breakfast (for 2 people x 2 days) at booking for a small price, and we thoroughly enjoyed the breakfast service. The front desk was also very friendly and helpful. We like the hotel very much. The only complain we had was the lack of complimentary drinking water in the rooms.
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
Spencer
US
5.0 / 5Outstanding
"Galleria area value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great hotel for the price and location. Free self parking gives this one an advantage over other Galleria area hotels.
Genuine Hotels.com guest review
1 night trip with friends May 29, 2015
Preston
US
4.0 / 5Excellent
"Great experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
People at the front desk were nice. Only complaint was the drains in sink and tub we blocked up.
Genuine Hotels.com guest review
2 night trip with friends May 22, 2015
Chantell
US
5.0 / 5Outstanding
"Nice trip to Houston before flood ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was great! Staff was very helpful . For the price definitely will stay there again.
Genuine Hotels.com guest review
1 night family trip May 22, 2015
Anna
US
3.0 / 5Good
"why"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Dont say you have a shuttle if you dont pick up at the airport!!It costs $65 for a cab.
Genuine Hotels.com guest review
1 night business trip May 24, 2015
David
US
5.0 / 5Outstanding
"best hotel. made my trip wonderful."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Best customer service. I loved it!!
Genuine Hotels.com guest review
1 night family trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Enjoyed Stat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed stay....
Genuine Hotels.com guest review
2 night family trip May 22, 2015
Juan
US
5.0 / 5Outstanding
"Very pleased"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing management and staff! I would definitely recomend to others.
Genuine Hotels.com guest review
2 night business trip May 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Easy freeway access. Friendly staff. The rooms always smell clean.
Genuine Hotels.com guest review
2 night family trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Giddy-up!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All was great! I appreciate the staff, their willingness to always assist, great manners, polite, and very friendly.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
Rick
US
5.0 / 5Outstanding
"perfection"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it
Genuine Hotels.com guest review
1 night business trip May 16, 2015
A Traveler
US
5.0 / 5Outstanding
"LOVE THIS HOTEL!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
One night stay for a baseball game. We fell in love with the Crowne Plaza. We will be returning. My son loved the pool especially that he was the only one. The on-site gym was perfect. The staff was friendly. :o)
Genuine Hotels.com guest review
1 night family trip May 13, 2015
Paty
US
4.0 / 5Excellent
"Quiet and comfy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice quiet room. Housekeeping did leave a wet washcloth hanging in the shower, but that's really not that big of a deal. We slept really good and weren't bothered, which is all we wanted. I'd stay there again.
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
Lisa
US
5.0 / 5Outstanding
"parent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a beautiful hotel my family loved it
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Michelle
US
5.0 / 5Outstanding
"Ana"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Ana
US
5.0 / 5Outstanding
"Girl's Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I went to Houston for a girl's weekend getaway. I was so in between deciding which hotel I wanted to stay in. Finally on the day of, I booked the Crowne Plaza. The hotel was beautiful and the staff were extremely nice. Two downfalls however: 1. It took forever for the elevator to get to the 1st floor. 2. The cold water in the bathroom sink didn't work, only hot which was unfortunate when brushing my teeth. But overall, great hotel. I loved having the bath robe too!
Genuine Hotels.com guest review
1 night trip May 1, 2015
A Traveler
US
2.0 / 5Fair
"Quality of service"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The room was small so there not much space to walk around if you have a few luggages with you, it have this funky smell all the time , probably from old carpet. House keeping just come in without knocking . ...when i book it said the place got 4 star for 99$ a night , thats good but dissapointed after i got there, will not go there again cuz not comfortable
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
Huyen
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a birthday weekend with friends. The hotel was nice.. Right off the highway and close to the galleria.
Genuine Hotels.com guest review
1 night trip with friends Apr 25, 2015
Christie
US
5.0 / 5Outstanding
"Wife's birthday weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We actually used this hotel in 1973 for our rehearsal dinner. Very nicely furnished. Could have used some towel racks in bathroom.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
Robert H
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really liked the hotel and would definitely stay here again.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2015
Shelley
US
4.0 / 5Excellent
"Iffy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The microwaves are in suites only so be careful if you're in a regular room. Also, Valet is available but not always there. The room service is fast. If we had a problem, it was fixed right away.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
Kortney
US
4.0 / 5Excellent
"Spending a weekend waiting for an elevator"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Hotel was full or near full. There were 3 very small 3 ft x 5 ft elevators in the lobby with one elevator out of service. Because the remaining two elevators were constantly full, guests were waiting sometimes 2 to 3 cycles to use the elevator.
Genuine Hotels.com guest review
1 night family trip Mar 28, 2015
Evelyn
US
2.0 / 5Fair
"Farther from downtown then told when I called to i"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Upon arriving, we were given. Room that was still occupied by another guest. Our new room was noisy. Could hear traffic all night long. Asked to be moved however no accommodations were made so we had to deal with it. Bathtub kept getting cloged. No towels avail by pool. We had to use the ones available in our room. Took 45 to get more towels upon arriving back to our room.
Genuine Expedia guest review
Other trip Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient & comfortable!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room was very clean and comfortable. The location was convenient for our needs but not the prettiest. The heated pool was a nice treat in March!
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Lisa
US
5.0 / 5Outstanding
"Halsey concert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were in town for a concert at the House of Blues. It was pouring rain when we arrived early and were welcomed to our room. The front desk staff was professional and friendly. Went up to our room and it was Amazing. Nice and roomy and comfortable. The breakfast in the morning was very good - waitstaff was very accommodating. Overall great experience.
Genuine Expedia guest review
Other trip Mar 27, 2015
Dee
US
4.0 / 5Excellent
"Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay and location definitely will come back
Genuine Hotels.com guest review
2 night trip with friends Mar 20, 2015
A Traveler
US
3.0 / 5Good
"No no no"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
None of the staff spoke english. Enough said. It was frustrating playing charades trying to explain myself. I will not return to this hotel at all.
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
4.0 / 5Excellent
"I really enjoyed my stay until the last day."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The maid didn't leave towels or restock the coffee. Which I thought no big deal. I can go down and get coffee in the morning. But on Sundays they don't put coffee out. Also the towels I had to wait for my towels for 30 minutes.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"It was nice:)"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
There are one priblem that i faced it was internet was verey baaaaaad .very slowly
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"enjoyed Houston Rodeo weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beds are incredibly comfortable! Heated pool was nice too! Was a little concerned initially about the neighborhood, but was pleasantly surprised and we would go back!
Genuine Hotels.com guest review
1 night family trip Mar 20, 2015
Timothy
US
3.0 / 5Good
"Bad service at the restaurant"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Big room. Very poor service at restaurant. We were the only guests for dinner at 8pm yet it took 1 hour for the bar tender who was also serving dinner to attend to us. This was a real apology.
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
Freeman
US
2.0 / 5Fair
"Bad hotel in a bad location"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Alarm went off at 2am! My room was never completely cleaned. The neighborhood is the highway, not the galleria. The lobby is dated, ugly and worn. The hotel is literally on top of the highway. So many better hotels in the area. Very over priced. This is a 3 star hotel at best.
Genuine Hotels.com guest review
2 night business trip Mar 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is one of the best in Houston, TX. My husband and I always enjoy our stay at Crowne Plaza. The staff is wonderful, attentive and helpful. A special kudos to the entire staff in the restaurant deserves awards for excellent customer service. The breakfast buffet was fresh, cooked well and delicious! Thanks Crowne Plaza Houston Galleria!
Genuine Expedia guest review
Other trip Mar 18, 2015
Monique
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Check in was fast with friendly service!
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"pat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great stay
Genuine Hotels.com guest review
1 night business trip Mar 14, 2015
Patsy
US
5.0 / 5Outstanding
"Home away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a perfect overnight stay for a short getaway!!!
Genuine Hotels.com guest review
1 night romance trip Mar 13, 2015
Mia
US
2.0 / 5Fair
"sucks"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
It sucked
Genuine Hotels.com guest review
3 night business trip Mar 11, 2015
alex
US
5.0 / 5Outstanding
"NICE AND CLEAN! GREAT STAFF! CLOSE TO GALLERIA MA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
NICE EXPERIENCE, CLEAN ROOMS AND EVEN GREATER STAFF! WILL BE STAYING HERE AGAIN!
Genuine Expedia guest review
Other trip Mar 16, 2015
A
US
3.0 / 5Good
"crown plaza"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
They were still cleaning rooms at 8pm and I walked in my room as they were walking out. The room was fine but didn't seem too clean. Hair on the floor in bathroom and the coffee supplies were half used so they forgot to replace them.
Genuine Hotels.com guest review
2 night business trip Mar 11, 2015
Laura
US
3.0 / 5Good
"Nice hotel but right next to I10"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel, room, facilities but I could hear the traffic in my room at night so did not sleep well.
Genuine Expedia guest review
Other trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel with a bar, heated outdoor pool and room service at a great price!
Genuine Hotels.com guest review
1 night trip with friends Mar 7, 2015
Karen
US
5.0 / 5Outstanding
"Girls trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great stay.
Genuine Hotels.com guest review
2 night trip with friends Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Just like home but more perks! !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
LOVE this hotel!!!!! I Travel to Houston every other month. My daughter(9) and i had taken a girls trip for the weekend. This is by far one of the nicest hotels I've stayed in. The staff were GREAT and extremely courteous. Located across from movies, dave and busters, and comedy club . 7 minutes from the mall, 20 minutes from the childrens museum. At the end of our stay my daughter begged to live at the hotel!!!. I guess it's because they treated her so special. This is now my weekend hotel every time I travel to H-Town. See u all in a couple of weeks!
Genuine Expedia guest review
Other trip Mar 9, 2015
stephanie
US
5.0 / 5Outstanding
"Wonderful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Truly a great experience and it was great to have the Shipley's right next door! Hotel staff was wonderful and friendly, room was huge for the price, bed was VERY comfortable.
Genuine Expedia guest review
Other trip Mar 9, 2015
kathryn
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service from Kyle at the front desk. Took care of all of our needs, plus some. Hotel was clean & had a modern feel. Our suite was amazing. Will definitely come back to this hotel whenever in Houston.
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Wanted to stay longer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I stayed one night while in town for a funeral. I wish my stay was longer. The room was terrific and a great bargain.
Genuine Hotels.com guest review
1 night trip with friends Mar 6, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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