"Reasonable Price for This Hotel"
Front desk staff RJ and Jon were most helpful when I checked in. Other staff were equally accommodating and courteous throughout my four-night stay. Complementary parking was excellent, and I soon learned the best way to navigate back to the Woodway/Voss vicinity. My room could have stood a little updating. The in-room coffee maker was missing a hinged […] lid for the the water reservoir. Upholstery on the chair by the window was frayed. Pull chains for both lightbulbs on the floor lamp were missing, and the lamp had to be unplugged at the wall to turn it off each evening. I consider these minor annoyances, but other guests might not. Read moreGenuine Hotels.com guest review
Excellent service, spotless hotel, comfortable bed, I couldn't ask for a better experience. I will be staying here agian.Genuine Hotels.com guest review
I thought the hotel was nice!Genuine Hotels.com guest review
Clean and comfortable rooms. Restaurant was good. There was a Jack in the Box in walking distance but for anything else you would need a car or taxi.Genuine Hotels.com guest review
"Perfect room for the price!"
I really enjoyed my stay here. I booked online so I didn't have to do anything other than go in and pick up my key and I was in my room within 3 minutes. My room was nice and clean. I loved the decorations and ambiance of it - it felt very comfortable. The bathroom was nice and super clean, filled with a lot of towels for all my needs and the lighted, […] magnified vanity mirror was the perfect touch. The bed wasn't too hard or too soft and the pillows were comfy and plentiful. I don't have anything bad whatsoever to say about the room or my experience while staying here. I will definitely be back! Read moreGenuine Hotels.com guest review
"No disappointments here"
Excellent appearance. Lovely room with large footprint. Great bathroom ergonomics. Will stay again if the price is right!Genuine Hotels.com guest review
"Will Stay Here Again"
This hotel was a plesant surprise. Very nice property with extra amenities.Genuine Hotels.com guest review
"Based on last stay, will not stay again..."
Upon checking in, I asked if room service was still available - I was told no, it had already closed (at 10:45 pm). I explained that I had been stuck on a plane for 2.5 hours, while it was delayed and they suggested I call and order pizza from a local Dominos (that had terrible reviews, and told me if I ordered it would take about 45 minutes to receive […] food). Upon settling in to my room (after 11 pm), the information in the room indicated room service was avaialble until 11 pm. Had I known that during check-in, I would have placed an order from the front desk... The air conditioner in the room did not regulate properly - the room was either too hot or too cold the entire night. The sink in the bathroom was a very slow drain... I ordered room service for breakfast the next morning becuase I knew I would be hungry - I scheduled it to arrive between 7:00 and 7:15 am; however, it arrived before 7:00 am and it was cold. I paid $27+ for cold eggs, potatoes, and toast - definitely not worth it. I completed a comment card at the hotel as I checked out, and have not heard anything from the hotel based on my feedback, nor have I heard anything from the corporate office. Unfortunately, based on this stay, I cannot recommend this hotel. Read moreGenuine Hotels.com guest review
I have to bring up that the service here is great and they have did a good job renovating this hotel from what I remember it looked like before the Crown Hotel. But the only down fall and this is a big matter that you can hear the people next to you business. Walls are thin and does not help with noise cancelation.Genuine Hotels.com guest review
enjoyed it!Genuine Hotels.com guest review
Overall the hotel was very conveniently located, the staff was friendly, and the room was clean and tidy. Only minor issue was a little noise bleed as my room faced the back of the hotel overlooking the a/c units. Seems like it would take only minimal cosmetic fixes to vastly improve this less than ideal impression of the hotel.Genuine Hotels.com guest review
"Loud room..freeway noise...spider in bed"
Hotel looks nice...but we found a live spider in our bed. There were peanuts on the sofa and floor...(not ours..we have a child that is severely allergic). Housekeeping needs to be a lot more detailed. Many rooms face highway...these are LOUD..ask for one on the back side if you don't mind dirty rooms. On the upside..the free breakfast was wonderful..but […] watch the rules...if you don't follow them you will be charged.. Read moreGenuine Hotels.com guest review
very good price and clean rooms, I will come back for sure. I liked it very much.Genuine Hotels.com guest review
"Nice updates, modern decor;"
makes you feel like you're spending more, but I was disappointed when I got to the room, as it smelled of pet urine. I guess the updates didn't quite cover up everything. Informed the front desk and nothing was done about it. No reply.Genuine Hotels.com guest review
this was a great hotel will book againGenuine Hotels.com guest review
Enjoyed our stay everything was great and the employees were very very nice. Would definitely stay there again.Genuine Hotels.com guest review
Very comfortable accommodations and located at a convenient location.Genuine Hotels.com guest review
"Very nice Hotel"
The hotel was nice and clean, rooms are confty, but it lack of a fridge onthe room. Highly recommended for shopping and bussiness visitsGenuine Hotels.com guest review
Clearly not a "destination" hotel. Alarm clock was non-functional and don't bother asking for a wake-up call. They will cheerfully agree to call you, but they wont. The breakfast is over-priced. The shuttle drivers were nice.Genuine Hotels.com guest review
"Convenient, nice full service hotel, great price"
clean, comfortable beds, large vanity, convenient locations, attentive staff.Genuine Hotels.com guest review
"The bed and pillows were just wonderful …..."
I think the location for me as I was going to the Brazilian Consulate was perfect. But I always, before booking a hotel, look at the reviews . And these were good. Now I get to add mine for this hotel. I can not fault anything, beginning with the breakfast that was superb ( paid for ) but superb, to the hotel itself, clean, quite , and the beds were […] just great with wonderful pillows( 4 of them per bed). I will most definable go back there if I'm in Houston again.. Read moreGenuine Hotels.com guest review
Had a little hiccup when we checked in, but it was corrected quickly and wasn't really any issue at all. We were very pleased with the customer service and cleanliness of this hotel. Very informative front desk employee, and our overall experience was phenomenal. Should we return to Houston we will definately be staying at the Crown Plaza Houston Galleria […] Area again. Thank you so much for such a comforting stay. Read moreGenuine Hotels.com guest review
I was very pleased from the late check in to the wonderful breakfast with Mary Ann! I stopped your GM and commented on the wonderful service I had with the wonderful and clean room Overall I was very happy and so was my husband Thank You very much for everythingGenuine Hotels.com guest review
"Nice hotel at the right price"
This is my second stay at this hotel and it was just as good as I remembered from last year. A nice hotel without the pricey rate next to the free highway.Genuine Hotels.com guest review
"Close to Galleria"
I highly recommend this hotel. The staff was very nice and the room was very clean and not old looking. The pool was also very clean and my family enjoyed it. Would definitely book here again!Genuine Hotels.com guest review
Really enjoyed the stay! Loved the pool and room service! Wanted to stay longer! Just wanted to get out of the house and have fun in the pool....so we did. A girls night with my niece! An expensive way to feel like we were on vacation!Genuine Hotels.com guest review
My partner and I really enjoyed our stay here. Staff was friendly, check in was efficient, room was excellent, and my request for a quiet room was accommodated quickly and painlessly. Free parking was a huge plus; other similar hotels were charging up to $30/night for parking. Overall 5/5!Genuine Hotels.com guest review
"Best Crowne Plaza I've seen in a while"
a lot of crowne plaza hotels are older. this one mus'tve been recently renovated and it looks great. my room had an odd smell, im not sure if that's new carpet or what but it was bearable and the room was nice.Genuine Hotels.com guest review
We had a great stay. We just wanted a simple room, but that still had a comfortable, luxurious feel. I loved the look, and they had exactly what we needed. Perfect location. Only downfall is you can't really walk to anything, but if you have a car, all that you need is easy-access! Staff was very friendly, and it was easy, and free to park!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area CDMS, Thank you for the wonderful review and for staying with us. Our hotel is designed to be comfortable and welcoming and while we are not in the heart of the Galleria we do offer complimentary shuttle service so not need to fight the wonderful Houston traffic. We hope you will stay with us again.
Pleasant. Def redo.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thanks for the 5 star review!
"close to housteon museum of natural science"
Nice. Everyone was really helpful and nice. Would recommend!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Alicia, I am glad you found our location convienent and the hotel comfortable. We appreciate you staying with us.
A Hidden Gem! Clean and Modern! The only thing I wish is that they extended their bar and room service hours. The location is very close several entertainment options, and those events can often run late. Room Service at 1AM would very much be appreciated :)Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thank you for the wonderful 5 star review. While we do not have the demand on our food and beverage outlets to keep thm open longer we now provide an assortment of sandwiches in our sundry shop for our customers that are looking for a late night snack.
I really liked the service there and the location. It was a great hotel. It was a nice place and I enjoyed it, however, me and my girlfriend did not like the comfort of the hotel room because the sheets were not that great. Pillows were too soft in my thoughts. We didn't get a good night sleep at all. But I give the hotel 4/5 other than the comfort […] of the room. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Kevin, Thank you for staying with us and for commenting on your stay. As part of our bed standard we press all our sheets and while we also have a standard for pillows we do keep an assortment in our housekeeping department for those customers looking for a different type of pillow.
"Nice place to stay but location sucks"
Our room smelled like urine when we first walked in. It eventually went away though thankfully. This hotel is right by a busy highway and located by a few small businesses nothing special though. The galleria is 10 minutes away depending on traffic so don't let the name fool you it is not near the galleria. Great service and food. I might just stay […] here again in the future. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Charles, Thank you for staying with us and for taking the time to review our property. We are disappointed to hear that your room had an odor at check in, we use several chemicals to sanitize the room before we rent it to the next customer and since the odor soon when away we believe that was the odor you detected but we will review your comments with our housekeeping staff to make sure we are using them correctly as they should not leave an odor strong enough to be offensive.PLease accept our apologies.
"Perfect for our shopping weekend getaway!"
This hotel was perfectly located for our weekend of shopping! It is close to the Galleria area, Katy and malls and shops in the northwest area of Houston. And, of course, Ikea! The room was clean and comfortable and accommodated 3 adults with plenty of space. Our room was facing the interstate, which offered some noise from traffic, but majority of […] our stays in Houston have been the same so it was not an issue. All in all, I would highly recommend this hotel. We will definitely seek this locale in the future! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thank you for the great review of our property. While we are not in the Galleria we do provide complimentary transportation to both the Galleria and Memorial City Malls. As you mentioned our location also makes it easy to explore our great outlet malls and of course IKEA just accross the street. not to mention all the many fine restaurants in the area.
Very friendly staff, courteous and helpful, thanks for the great experience. I just didn't like that there were no pool towels in pool area, but everything was greatGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Taide, Thank you for staying with us and for the 5 star review. We are sorry we ran short of pool towels during your stay.
"Really great deal"
Very friendly and helpful staff. Plenty of free parking. Very clean. Really can't think of any negatives. Hope to stay there again!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Carla, We are happy to see that you had a positive experience at our hotel. We do have a great staff , clean, comfortable rooms and plenty of free parking. We hope you will consider staying with us again in the future.
"nice service and clean hotel"
The location of the hotel was very nice. Parking was great and free (vallet available if you wanted). Rooms were very clean and comfortable. My husband ordered room service and the lady that brought it was very nice. The check in clerk was also very friendly. Will stay here again if needed.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Miranda, Thank you for commenting on your recent stay with us. We are glad you and your husband enjoyed your stay and found our staff accomodating.
It was ok. Just not what I expected.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area MJ, We are not happy to be just Ok and we will continue to working on improving our service . Thank you for staying with us.
Hotel staff was very friendly, rooms were spacious and clean, nicer than pics give credit for. Bed was HEAVENLY! Would definitely returnGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Qmac, Thank you for the wonderful review we love to see that our customers enjoy our beds and our very friendly staff.
we had a great stay and room was excelant.the room was clean and the furnishings and beds were excelant.Genuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area WOW, Another 5 star review our service team had their A game going on this weekend!Thanks
This hotel was great, it a great locationGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area We appreciate you taking to to rate our hotel and we are happy to see that you had a n enjoyable stay.
Good,needs fridge and microwave in rooms.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thak you for staying with us and for reviewing your stay. As a full service hotel I do not think we will ever have Microwaves in all our rooms but we do have some for special requests and most of our rooms come with a smll fridge. PLease make the request the next time you stay and we will be happy to make sure you have both.
The only thing I did not care for was the hotel being on the service road. I could hear all kinds of traffic.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area AB, We are sorry you found your room noisy we have over half of our room inventory that faces the back of the hotel so please make that request prior to your next stay with us.
This place was great! Everyone was friendly and the hotel is beautiful! Food is awesome. Will definitely recommend this place to anyone!!!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Constance, Thank you for the wonderful review and by your comments it looks like you just did recommend our hotel to everyone!
The service was good but our room kinda smelled funny. Not as nice as what I was expecting but an ok hotel overallGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area B, Sorry you did not find our hotel as nice as you expected. A smelly room is disconcerning and we will share your comments with our housekeeping staff.
Overall, the Hotel was very nice and convenient location. The rooms had a beautiful, lovely decor, especially the bedding. I do feel that breakfast was a little steep at $14.95 a person because of that reason, I did not participate.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Letitia, Thank you for the wonderful review, we appreciate you staying with us.
"Crown for the Crowne"
We really enjoyed everything about your hotel. We will definately come back!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Jennifer, Wow, a crown for the crowne! I assume you willl bring that on your next visit? Thanks for staying with us and for the wonderful review.
My husband and I were in town for a wedding. We didn't have time to take advantage of all the different amenities of the hotel, but walking through the lobby I could tell they've taken great pride in creating a nice atmosphere. The only complaint I had was of the 3 elevators, 2 were not working consistently. We'd stay here again on our next trip to […] Houston. Read moreGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area D, Thank you for staying with us and we are sorry our elevator maintenance had a negative impact on your stay. We hope to see you again soon!
Beautiful hotel and staff , excellent bar and the rooms are very cleanGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area Happy Customer, Thank you for commenting on your stay and your interaction with our staff.
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