"Nice Place but!"
Far too much road noise and freeway access is not convenient given that the hotel is on a major freeway. If I ever stayed there again I would have to have a room on the backside of the hotel.Genuine Hotels.com guest review
My husband and I booked to stay here for Valentine's Day the staff and their hospitality was great!Genuine Hotels.com guest review
"Good for business traveller"
I needed somewhere convenient to the office I was visiting. And something affordable. This fit the bill. It should not be listed as Galleria Area, as it is a little more removed than that. The hotel was easy to find. The front desk staff were fantastically friendly and helpful. I would stay again.Genuine Hotels.com guest review
It was ok, lady at the front desk seemed to have issues with clothing fitting properly. Also no room service if you need extra towels.Genuine Hotels.com guest review
Great hotel for the price. Great location.Genuine Hotels.com guest review
My Stay was nice up until everyone got locked out of their rooms because the pass key wouldn't work. The staff had to go around to all the rooms and let people in and give them a new key. Unfortunately they could not get my door to open. I made three trips to the lobby and they finally sent someone up who spent 30 min trying to get the master card to […] work. No one ever offered to make me more comfortable and was content for me to sit in the hallway outside my room. At one point I was even on the elevator with the manager who never had one word of apology for the situation and wouldn't even make eye contact. It took them 3 hours to finally get around to breaking the lock so I could get my belongs out of the room and be moved to a room across the hall. I was told I would be compt one night for my inconvenience but when I checked out they told me because I booked through Hotel.com there wasn't anything they could do. It really is all about the service when it all comes down to it. I wasn't be unreasonable because I understand that things happen. This hotel is really lacking in a nice, personable Manager!! Even someone on the staff told me he was a "jerk". Really needs a lesson in people skills! Read moreGenuine Hotels.com guest review
Several issues with hotel. Key machine was not working had to have people escort me to room. Very load rooms if you face the highway, not insulated well. Breakfast buffet is $12.95 and terrible. Bread dry, eggs not fresh and runny. Not good. I do not know why this hotel gets as good of review. It is in a central location and the rooms are clean.Genuine Hotels.com guest review
"Nice place to stay!"
Very nice hotel. Good price and liked the restaurant and bar.Genuine Hotels.com guest review
"Nice rooms, slow breakfast service"
Booked a 1 night stay for business. Very comfortable bed, clean room, good water pressure and good amenities. Had table service breakfast the following morning. The restaurant was at best 1/3 full. It took 30 min to get 2 eggs over med and when they finally brought the order over, it was missing the potatoes that came with the order and the eggs were […] cold. Advice to hotel, you need to speed things up for busy business travelers. Read moreGenuine Hotels.com guest review
"Classy hotel with several classless guests."
The hotel is very nice & classy. Service could be better. Dinner took over 30 minutes to be served at the hotel restaurant on Thursday night. On Friday or Saturday a high school band checked in. Teens were loud and running thru the halls all time of the day & night. Hotel management didn't come up to ask them to be quiet. Saturday night there was a […] formal party. More kids that were better behaved however the music was loud and kids were strolling around the hotel. The party guest took up most of the free parking meant for guests. The free shuttle to shopping malls and surrounding areas was awesome. Read moreGenuine Hotels.com guest review
"Great Hotel, rude guests"
Everything was great except for the loud guests we stayed near, and the random banging on our door. Other than that, I recommend.Genuine Hotels.com guest review
Very clean spacious room in good location. Underrated should be given four stars. Only con is heat/ac register is right next to bed, making it uncomfortable to sleep.Genuine Hotels.com guest review
great experience!Genuine Hotels.com guest review
A very pleasant stayGenuine Hotels.com guest review
Very comfortable stay, love noon check out:)Genuine Hotels.com guest review
Good HotelGenuine Hotels.com guest review
"Very nice and clean, polite staff."
We s were planning to stay for two nights but because of the great service and room cleanness, we extended our stay instead of moving to a hotel close to Airport. Very clean and comfortable. The room we got fist was facing the Highway and when I asked to have one on the back side of the hotel, the staff did it immediately. Very polite and helpful staff. […] Overall, it was a pleasure to stay in this place. Read moreGenuine Hotels.com guest review
"in town getaway"
It was a nice getaway nice clean rooms located in a good location of town.Genuine Hotels.com guest review
"would definitely stay here again"
Great rate, comfy bed, easy highway access and easy to findGenuine Hotels.com guest review
"GREAT PLACE TO STAY"
THE STAFF WAS FRIENDLY AND HELPFUL.Genuine Hotels.com guest review
Stay was great!! Was a little slow checking in though.. But only for about ten minutes. Other then that everything was perfect!!Genuine Hotels.com guest review
Stay was great . Perfect location to family that I was visiting. Once you master wanting to go I-10 west upon leaving hotel it's simple the next time. I appreciate that self parking sign is very visible so you don't think you have to use valet.Genuine Expedia guest review
Great stay from beginning to end!Genuine Hotels.com guest review
Nice, convenient hotel but traffic noise was a problem.Genuine Expedia guest review
"Bad weather, nice hotel"
The Houston storm was bad but the hotel was nice! It was great for the amount of people we brought. Nice rooms and bathroomsGenuine Expedia guest review
"Excellent hotel in the Galleria area."
The hotel was clean, easy to find and the staff was extremely friendly and helpful. This my hotel of choice in Houston when I'm there.Genuine Expedia guest review
One night stay, very nice, clean, convenient to Galleria area, easy access from IH 10, would stay there again.Genuine Hotels.com guest review
"Excellent customer service"
You are received by a very warm and professional staff. Room service was excellent, the room was very clean and nicely decorated. Everyone made you feel welcomed.Genuine Expedia guest review
...at all. Eveything was perfect and professional from check in to the lounge staff to the restaurant staff. The room was clean and contemporary as well as the rest of the hotel. I think this may be my go-to hotel every time I stay in the area.Genuine Expedia guest review
"Not the cleanest!"
Overall the stay was okay, but first getting there we had to switch rooms because the first room we got was a mess. The tv was still on, the bed wasn't made and there were dirty towels on the floor and in the bathroom. You would think it would have been clean since our check in time was noon and we got there after 2 pm.Genuine Hotels.com guest review
My husband and I spent Halloween Night here because we were gonna spend Halloween at Dave and Busters. It was decorated very festive for the day and even had a pumpkin decorating contest where we could vote for our favorite pumpkin. Loved it!Genuine Hotels.com guest review
"more than adequate."
Had some small difficulty checking in,but once that was resolved it was a pleasant stay.Genuine Hotels.com guest review
"The Epitome of Hotel Quality"
Again, It was the Epitome of Hotel QualityGenuine Hotels.com guest review
"Mediocre hotel + Mediocre experience"
When I arrived to check in, a woman at the front desk was just finishing up a complaint. I dismissed it and went about getting check in. I and my children took the elevator up to our room and were greeted by fast food bags and dirty towels on the bathroom floor. I was beyond disappointed. I asked if the room had been inspected prior to assigning it […] to me. They put me in another room, but I questioned how clean it really was. There is nothing exceptional about this hotel. If you need an inexpensive place to stay overnight, then it's just fine. If you are looking for something awesome, look elsewhere. Read moreGenuine Hotels.com guest review
"Great hotel. Bad location."
Great hotel. Clean rooms. Friendly staff. Location was less than desirable. I think the title "Galleria Area" is a little misleading given that this hotel is off I-10 and Silber. Its closer to Memorial or Spring Branch area than Galleria. They do offer shuttle service to both the Galleria and Memorial City mall which is nice. But if you want a bite […] to eat other than hotel food, you are driving. Read moreGenuine Hotels.com guest review
"very nice hotel"
Very nice and quiet hotel staff very friendlyGenuine Hotels.com guest review
"Very nice hotel in Galleria area."
My wife and I booked our room through a web site and were pleasantly surprised when the hotel and room were extremely nice. The room was clean and very comfortable.Genuine Expedia guest review
Great hotel with a great location. Staff was friendly & parking was free with stay. They have morning breakfast & a good bar to get that quick glass of wine or whiskey.Genuine Expedia guest review
"Need more housekeepers"
We stayed at the Crowne Plaza for two nights. Our first night was great. The room was immaculate, and in great condition. The folks at the front desk were nice and helpful. Our second night wasn't so great. The maid did make our beds while we were out for the day, but that was about it. The floor wasn't cleaned, and there were no towels or washcloths. […] It was almost 11:00pm before they brought us enough towels so we could all bathe. Overall, the front desk folk tried to do the right thing, and everyone was very polite. They were just very understaffed. Read moreGenuine Hotels.com guest review
I stayed 2 nights for my birthday here. The hotel is pretty new so everything looks great. Very nice lobby/lounge area and the bar as well. I had a few friends come by and they continued to tell me how nice the hotel is. It has a very modern chic feel which I like! It is also located near the marque center and galleria mall. Will be back soon!Genuine Hotels.com guest review
"Nice Hotel by the Freeway"
The hotel is very nice and clean. Room was very comfortable, and nicely decorated. Near plenty of restaurants, and entertainment The only downside is if your room is on the side facing the highway. Not a good view. Can be noisy if big rigs are zooming by.Genuine Expedia guest review
A friend and I stayed here to get ready for her Bachelorette Party, and we loved it. The room was perfect size for 3 of us to move around doing hair and make up, plus the location was great for us. We live further north, but wanted to be closer to town. It was within a few miles of the restaurant we chose as well as the bars we went to. There was plenty […] of free parking available in their parking lot which was a huge plus for that area of town. Overall, it was a great place for us to stay. Read moreGenuine Hotels.com guest review
"Not a good stay!"
It was not a good experience for us. The hotel was having a noisy party right below our room and we had to change rooms in the middle of the night. The furniture was chipped and the air vents were clogged with ugly grey and black stuff. The room had dust everywhere on the furniture. lamps and on the fridge. The shower drain was also clogged and so we […] had to shower in a foot of water. The material on the complimentary robes were so rough, we didn't want to wear them. Getting on I-10 was very difficult from the hotel as well. The location is a little akward. Read moreGenuine Hotels.com guest review
Good place great price excellent staff.Genuine Hotels.com guest review
"Convienience to Downtown and Uptown"
Located only 15 min from downtown and 5 min from Galleria and 25 min to one of the Outlet Mall (Premium). Of course no traffic times. The only issue is freeway traffic you can hear from our room on the freeway side. But everything else we can't complain. We stayed here before not on the freeway side and it was perfect as far as noise levels. Rated 3 […] for noise and 5 for Convenience. Read moreGenuine Hotels.com guest review
Very clean, very nice stay. I'll be backGenuine Hotels.com guest review
"Great Stay for my Birthday"
I enjoyed my stay, decided to stay a night for my birthday and the hotel was a great choice.Genuine Hotels.com guest review
Clean, safe and very comfortable.Genuine Hotels.com guest review
I have been to a crown plaza hotel in every major city in Texas and this was by far the best.Genuine Hotels.com guest review
"Excellent value, excellent service"
Great location, close to everything you need. The service was outstanding. The only thing was that the room smelled a bit and the mattress was a little worn. Otherwise, great hotel, great value!Genuine Hotels.com guest review
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