enjoyed it!Genuine Hotels.com guest review
Overall the hotel was very conveniently located, the staff was friendly, and the room was clean and tidy. Only minor issue was a little noise bleed as my room faced the back of the hotel overlooking the a/c units. Seems like it would take only minimal cosmetic fixes to vastly improve this less than ideal impression of the hotel.Genuine Hotels.com guest review
"Loud room..freeway noise...spider in bed"
Hotel looks nice...but we found a live spider in our bed. There were peanuts on the sofa and floor...(not ours..we have a child that is severely allergic). Housekeeping needs to be a lot more detailed. Many rooms face highway...these are LOUD..ask for one on the back side if you don't mind dirty rooms. On the upside..the free breakfast was wonderful..but […] watch the rules...if you don't follow them you will be charged.. Read moreGenuine Hotels.com guest review
very good price and clean rooms, I will come back for sure. I liked it very much.Genuine Hotels.com guest review
"Nice updates, modern decor;"
makes you feel like you're spending more, but I was disappointed when I got to the room, as it smelled of pet urine. I guess the updates didn't quite cover up everything. Informed the front desk and nothing was done about it. No reply.Genuine Hotels.com guest review
this was a great hotel will book againGenuine Hotels.com guest review
Enjoyed our stay everything was great and the employees were very very nice. Would definitely stay there again.Genuine Hotels.com guest review
Very comfortable accommodations and located at a convenient location.Genuine Hotels.com guest review
"Beautiful stay, terrible service"
The hotel is nice and the rooms are amazing. But when it came down to me needing something for example I called and asked for a wine opener the worker took a deep breath like I was inconveniencing him. Then I left the A\c on 60 and the room was still hot. The hall way was alot colder. I went down stairs before going out and made a complaint and to ask […] for them to service the unit. They never got back to me with the issue and left the AC broken. I woke up at 3 am in a sweat and I called front desk and the lady said it's 3 am we can't do anything about it, all we can do is move you. I told her I will never stay at this hotel again. Read moreGenuine Expedia guest review
"Room not ready at 8 pm for check-in!"
I called at 4 pm to let the staff know I wouldn't be there until late that evening, and I was told as long as I was there by midnight, I was guaranteed my room. Well, I showed up at 8 pm, and my room wasn't ready until 8:45 pm! I was offered free drinks at the bar until my room was ready, but I still found it ridiculous that I had to wait 45 minutes […] for a room I booked a month in advance. I also thought they'd at least let me stay an hour after check out, but I was denied that request. They don't have microwaves, which I found odd since it really is a nice hotel, and the room smelled musty. It wasn't an awful stay, but I definitely don't think it was worth what I paid. Read moreGenuine Expedia guest review
Nice hotel and great location. No complaints at all! We will be staying there in the future.Genuine Expedia guest review
"Very nice Hotel"
The hotel was nice and clean, rooms are confty, but it lack of a fridge onthe room. Highly recommended for shopping and bussiness visitsGenuine Hotels.com guest review
Clearly not a "destination" hotel. Alarm clock was non-functional and don't bother asking for a wake-up call. They will cheerfully agree to call you, but they wont. The breakfast is over-priced. The shuttle drivers were nice.Genuine Hotels.com guest review
"Convenient, nice full service hotel, great price"
clean, comfortable beds, large vanity, convenient locations, attentive staff.Genuine Hotels.com guest review
"The bed and pillows were just wonderful …..."
I think the location for me as I was going to the Brazilian Consulate was perfect. But I always, before booking a hotel, look at the reviews . And these were good. Now I get to add mine for this hotel. I can not fault anything, beginning with the breakfast that was superb ( paid for ) but superb, to the hotel itself, clean, quite , and the beds were […] just great with wonderful pillows( 4 of them per bed). I will most definable go back there if I'm in Houston again.. Read moreGenuine Hotels.com guest review
We had a very enjoyable stay. We were in town for a wedding. We were on a tighy schedule and interrupted the cleaning staff after breakfast, however they continued to work around us quickly and with a positive attitude and assisted us with extra things we needed without complaint.Genuine Expedia guest review
Had a little hiccup when we checked in, but it was corrected quickly and wasn't really any issue at all. We were very pleased with the customer service and cleanliness of this hotel. Very informative front desk employee, and our overall experience was phenomenal. Should we return to Houston we will definately be staying at the Crown Plaza Houston Galleria […] Area again. Thank you so much for such a comforting stay. Read moreGenuine Hotels.com guest review
I was very pleased from the late check in to the wonderful breakfast with Mary Ann! I stopped your GM and commented on the wonderful service I had with the wonderful and clean room Overall I was very happy and so was my husband Thank You very much for everythingGenuine Hotels.com guest review
The "guest" next to our room were the loudest people I've ever heard! It's 3:30am go to sleep!!! I had to call the front desk every night to quiet then down-which would only last for about 30 minutes-then right back to the same situation-I asked to change rooms bug they said they would take care of it-didn't happenGenuine Expedia guest review
"Nice hotel at the right price"
This is my second stay at this hotel and it was just as good as I remembered from last year. A nice hotel without the pricey rate next to the free highway.Genuine Hotels.com guest review
"Close to Galleria"
I highly recommend this hotel. The staff was very nice and the room was very clean and not old looking. The pool was also very clean and my family enjoyed it. Would definitely book here again!Genuine Hotels.com guest review
Really enjoyed the stay! Loved the pool and room service! Wanted to stay longer! Just wanted to get out of the house and have fun in the pool....so we did. A girls night with my niece! An expensive way to feel like we were on vacation!Genuine Hotels.com guest review
My partner and I really enjoyed our stay here. Staff was friendly, check in was efficient, room was excellent, and my request for a quiet room was accommodated quickly and painlessly. Free parking was a huge plus; other similar hotels were charging up to $30/night for parking. Overall 5/5!Genuine Hotels.com guest review
"Convenient Good for business stay"
Adequate Fulfilled what was needed in a clean comfortable room No extras just a bit better than basic I would stay there again if in Houston Bed was fair to good Bathroom was cleanGenuine Expedia guest review
"Best Crowne Plaza I've seen in a while"
a lot of crowne plaza hotels are older. this one mus'tve been recently renovated and it looks great. my room had an odd smell, im not sure if that's new carpet or what but it was bearable and the room was nice.Genuine Hotels.com guest review
We had a great stay. We just wanted a simple room, but that still had a comfortable, luxurious feel. I loved the look, and they had exactly what we needed. Perfect location. Only downfall is you can't really walk to anything, but if you have a car, all that you need is easy-access! Staff was very friendly, and it was easy, and free to park!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area CDMS, Thank you for the wonderful review and for staying with us. Our hotel is designed to be comfortable and welcoming and while we are not in the heart of the Galleria we do offer complimentary shuttle service so not need to fight the wonderful Houston traffic. We hope you will stay with us again.
"Nice hotel near downtown area"
Definitely would stay there again. Friendly staff, great rooms, free parking, and nice amentities (gym and pool). It has a great location near downtown. Overall, very satisfied with our stayGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area sarah, Thank you taking the time to review our property. We do have a friendly staff and great amenities to make just about everyone feel at home. Our central location makes it easy to get to downtown, energy corridor, galleria or anywhere in Houston. Thanks for the review.
Pleasant. Def redo.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thanks for the 5 star review!
"close to housteon museum of natural science"
Nice. Everyone was really helpful and nice. Would recommend!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Alicia, I am glad you found our location convienent and the hotel comfortable. We appreciate you staying with us.
A Hidden Gem! Clean and Modern! The only thing I wish is that they extended their bar and room service hours. The location is very close several entertainment options, and those events can often run late. Room Service at 1AM would very much be appreciated :)Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thank you for the wonderful 5 star review. While we do not have the demand on our food and beverage outlets to keep thm open longer we now provide an assortment of sandwiches in our sundry shop for our customers that are looking for a late night snack.
I really liked the service there and the location. It was a great hotel. It was a nice place and I enjoyed it, however, me and my girlfriend did not like the comfort of the hotel room because the sheets were not that great. Pillows were too soft in my thoughts. We didn't get a good night sleep at all. But I give the hotel 4/5 other than the comfort […] of the room. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Kevin, Thank you for staying with us and for commenting on your stay. As part of our bed standard we press all our sheets and while we also have a standard for pillows we do keep an assortment in our housekeeping department for those customers looking for a different type of pillow.
Hotel was very nice and accommodating. Room was very clean and elegant. Check in was fast and simpleGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area Thank you for staying with us and for reviewing our property
"Nice place to stay but location sucks"
Our room smelled like urine when we first walked in. It eventually went away though thankfully. This hotel is right by a busy highway and located by a few small businesses nothing special though. The galleria is 10 minutes away depending on traffic so don't let the name fool you it is not near the galleria. Great service and food. I might just stay […] here again in the future. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Charles, Thank you for staying with us and for taking the time to review our property. We are disappointed to hear that your room had an odor at check in, we use several chemicals to sanitize the room before we rent it to the next customer and since the odor soon when away we believe that was the odor you detected but we will review your comments with our housekeeping staff to make sure we are using them correctly as they should not leave an odor strong enough to be offensive.PLease accept our apologies.
"Perfect for our shopping weekend getaway!"
This hotel was perfectly located for our weekend of shopping! It is close to the Galleria area, Katy and malls and shops in the northwest area of Houston. And, of course, Ikea! The room was clean and comfortable and accommodated 3 adults with plenty of space. Our room was facing the interstate, which offered some noise from traffic, but majority of […] our stays in Houston have been the same so it was not an issue. All in all, I would highly recommend this hotel. We will definitely seek this locale in the future! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thank you for the great review of our property. While we are not in the Galleria we do provide complimentary transportation to both the Galleria and Memorial City Malls. As you mentioned our location also makes it easy to explore our great outlet malls and of course IKEA just accross the street. not to mention all the many fine restaurants in the area.
"Good option close to the Galleria"
We chose this hotel because it was conveniently located right off I-10, close to the Memorial City mall, the Galleria and within easy access to the museum district. The rooms are large and well kept, room service was fast and efficient, and breakfast was average for the price paid. I would have liked to have more variety so we had breakfast only once. […] The only thing that I would have liked though is to have a safety deposit box in the room for a laptop and passports. There were safe boxes at the front desk but were extremely small.... Read moreGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area Pablo, Thank you for staying with us and for commenting on your stay. We are glad you found our location convenient and our rooms clean and well kept. We have hear the request for the in-room safety deposit boxes and we will look to add them in future upgrades to the hotel. Thanks!
"Deserving of a 4.3 Rating!"
Room was small but cozy - nice extra's like feet rubbing lotion and calming room spray. Ordered room service - overpriced and small portion.Genuine Expedia guest review
Very friendly staff, courteous and helpful, thanks for the great experience. I just didn't like that there were no pool towels in pool area, but everything was greatGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Taide, Thank you for staying with us and for the 5 star review. We are sorry we ran short of pool towels during your stay.
"Really great deal"
Very friendly and helpful staff. Plenty of free parking. Very clean. Really can't think of any negatives. Hope to stay there again!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Carla, We are happy to see that you had a positive experience at our hotel. We do have a great staff , clean, comfortable rooms and plenty of free parking. We hope you will consider staying with us again in the future.
"nice service and clean hotel"
The location of the hotel was very nice. Parking was great and free (vallet available if you wanted). Rooms were very clean and comfortable. My husband ordered room service and the lady that brought it was very nice. The check in clerk was also very friendly. Will stay here again if needed.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Miranda, Thank you for commenting on your recent stay with us. We are glad you and your husband enjoyed your stay and found our staff accomodating.
It was ok. Just not what I expected.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area MJ, We are not happy to be just Ok and we will continue to working on improving our service . Thank you for staying with us.
Hotel staff was very friendly, rooms were spacious and clean, nicer than pics give credit for. Bed was HEAVENLY! Would definitely returnGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Qmac, Thank you for the wonderful review we love to see that our customers enjoy our beds and our very friendly staff.
we had a great stay and room was excelant.the room was clean and the furnishings and beds were excelant.Genuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area WOW, Another 5 star review our service team had their A game going on this weekend!Thanks
This hotel was great, it a great locationGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area We appreciate you taking to to rate our hotel and we are happy to see that you had a n enjoyable stay.
Good,needs fridge and microwave in rooms.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Thak you for staying with us and for reviewing your stay. As a full service hotel I do not think we will ever have Microwaves in all our rooms but we do have some for special requests and most of our rooms come with a smll fridge. PLease make the request the next time you stay and we will be happy to make sure you have both.
The only thing I did not care for was the hotel being on the service road. I could hear all kinds of traffic.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area AB, We are sorry you found your room noisy we have over half of our room inventory that faces the back of the hotel so please make that request prior to your next stay with us.
This place was great! Everyone was friendly and the hotel is beautiful! Food is awesome. Will definitely recommend this place to anyone!!!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Constance, Thank you for the wonderful review and by your comments it looks like you just did recommend our hotel to everyone!
The service was good but our room kinda smelled funny. Not as nice as what I was expecting but an ok hotel overallGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area B, Sorry you did not find our hotel as nice as you expected. A smelly room is disconcerning and we will share your comments with our housekeeping staff.
Overall, the Hotel was very nice and convenient location. The rooms had a beautiful, lovely decor, especially the bedding. I do feel that breakfast was a little steep at $14.95 a person because of that reason, I did not participate.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Letitia, Thank you for the wonderful review, we appreciate you staying with us.
"Crown for the Crowne"
We really enjoyed everything about your hotel. We will definately come back!Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Jennifer, Wow, a crown for the crowne! I assume you willl bring that on your next visit? Thanks for staying with us and for the wonderful review.
My husband and I were in town for a wedding. We didn't have time to take advantage of all the different amenities of the hotel, but walking through the lobby I could tell they've taken great pride in creating a nice atmosphere. The only complaint I had was of the 3 elevators, 2 were not working consistently. We'd stay here again on our next trip to […] Houston. Read moreGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area D, Thank you for staying with us and we are sorry our elevator maintenance had a negative impact on your stay. We hope to see you again soon!
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