"Nice hotel for being closer some interesting areas"
The hotel staff is very available and supportive for all issues. They answered my needs fastier ...Genuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area Thank you for staying with us and for taking the time to review our property. We have a very guest friendly staff that sincerely enjoys helping our customers. adn we are happy to see that they impacted your stay in a positive way.
"Not like I remembered"
Didn't seem quite as nice as other crown royals.Genuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area David, We appreciate you staying with us and we are sorry to hear that we did not meet your expectations. We are a new build just over 1 year old and while we are sure you were commenting on us Crowne Royal is very good!
"Will be back!"
This hotel was excellent! Its a beautiful, clean, modern hotel with the amenities of the best hotels in the area and the cost of an average hotel. Lots of things to do close by and a beautiful pool. I stay in many 4 and 5 star hotels and pay high prices plus $30/night parking. Not here. Parking was even included. I highly recommend this hotel to Houston […] travelers. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Derek, Thanks for the great review and for staying with us.We think we have a great location close to the Galleria but away from all the traffic. Our hotel is fairly priced for the market and we do offer complimentary parking and internet to all our customers. We have a great pool for the kids and we are minutes from just about everywhere in Houston.
Pillows need major improvementGenuine Hotels.com guest review
Response by Crowne Plaza Houston Galleria Area Roc, Sorry you did not like the pillows during your stay . As part of the Crowne Sleep promise we carry a variety of pillows from soft to firm and from foam to feather in an effort to accomodate all our customer needs.We hope you will take advantage of this offering on a future visit.
The room was very nice and clean. Weekend rates were great but the weekday rates were pricy. We were satisfied overallGenuine Expedia guest review
Response by Crowne Plaza Houston Galleria Area Tonio, We are glad you found your room nice and clean as we have a very good housekeeping department that takes pride in keeping our hotel clean. We think we offer a great value to all our customers but the weekday rates tend to be a bit higher due to the demand for rooms over that time. We encourage you to shop the Crowne Plaza site for the best rate and thanks for the 5 star review.
Great hotel, would stay again, staff was awesome.Genuine Hotels.com guest review
"Great hotel, no private pool though!"
Enjoyed this hotel, good value, but was disappointed because the room description promised that we could relax in your own private pool. LOL there was no private pool!Genuine Hotels.com guest review
The location of the hotel was perfect for what we needed; easy acces to and from the interstate and there's even a Shipley's Donuts next door within walking distance. The condition of the facilities was excellent; very up to date and not your typical econo-hotel. We had a double queen room and it was nice; didn't notice any noises next door or above. […] We only stayed for one night so didn't get to use the pool. Only things that could have been better: 1) on hotel.com I booked the rate that said Full Breakfast but found out that it was only for up to $24...dissappointing; 2) while the service was generally excellent, especially at the restaurant, one of the ladies at the front desk didn't necessarily reflect that same positive attitude. Read moreGenuine Hotels.com guest review
"Great beds, Nice Stay!"
Nice staff. Great lemonade in lobby. Close to restaurants,movie theater. Felt safe in area. Near freeway, but it didn't seem too loud. Beds were wonderful!Genuine Expedia guest review
"it was just fine"
I mentioned it before booking that I am a newly wedd couple so can you put some flowers in the room n they said we don't do that, n no welcome drinks no water bottle in the room, while checking out front desk lady was rude too, but the rooms were cleaned n peacefulGenuine Hotels.com guest review
"Great place to stay!"
Great location in Houston, able to get on I-10, 610 instantly or to 45 in just a few mins. Room was clean, beds were comfortable, pool was nice, even at 10 PM. Like that they had towels out there at the pool so we didn't have to waste our room towels. Seating area around the pool was nice, we loved the little porch "pyramids". I didn't eat there, but […] my girlfriend and son had breakfast there, said it was good, son didn't like the pancakes but he is picky about his pancakes. Read other reviews about the slowness of the elevators, thought that was a silly thing to comment about until I got in the elevator, slowest elevator ever. It took like a minute and a half to get from the first floor to the 4th floor. But even with that, the stay was good, would recommend. Read moreGenuine Expedia guest review
it was nice. Happy from start to finish.Genuine Hotels.com guest review
"Nice and Modern"
Very relaxing and modern looking hotel. Great stay.Genuine Expedia guest review
A pleasant stay. Very pleasant, the staff was very helpful and accommodating. I would recommended to other family members and friends.Genuine Expedia guest review
The free parking was an great value. it's close to everything! I will stay again.Genuine Expedia guest review
The hotel was great but the other people who stayed there were loud and they were fighting all throughout the night. Then again it was memorialday weekend.Genuine Hotels.com guest review
"Great Hotel for a Family"
Very nice hotel. Enjoyed my stay. The carpet was riding up in the middle on my floor, 3rd floor. Elevators were malfunctioning at the time. Otherwise, Excellent!Genuine Expedia guest review
"Good deal for a quick stay"
Great location, nearby places to shop and dine. The staff was very friendly overall.Genuine Expedia guest review
"Nice clean hotel"
Very clean hotel, enjoyed the stay. Friendly staff and fun atmosphere in the poolGenuine Expedia guest review
"Great hotel near Galleria"
The hotel has been completely renovated from years ago. It has a nice bar and restaurant area that looked fairly packed when I was on my way out around 5:30. Great location that does not charge for parking which is always a plus.Genuine Hotels.com guest review
We were shocked at how amazing this hotel was! Very classy hotel! The pool was awesome and the hotel staff were all very friendly and helpful. We will definitely be back!Genuine Expedia guest review
"Convenient to family we were visiting"
Very good! Clean, comfortable.Genuine Hotels.com guest review
Reserved room not available even though booked far in advance, so they offered alternate room. Requested room away from highway before arriving, this requested was also not honored. Highway traffic was enough to interrupt sleep and started around 4:30 am. Room service was excellent.Genuine Hotels.com guest review
This hotel was great for us. The area did not have much traffic congestion and the location made it easy for us to get on and of the freeway. The inside of the hotel was romantic and at the same time was a great place for business groups. We do expect to visit again soon and this is considered one of our FIRST PICKS!!!Genuine Hotels.com guest review
Nice value for price. Only bad thing that happened to us is the shower came off while my daughter was taking a shower. Luckily it did not hit her. However when we told the person at reception, all he said was sorry! a little disappointed for this thoughGenuine Hotels.com guest review
"Looking for best price for quality"
It was just what we needed. Thank youGenuine Hotels.com guest review
"Nice stay in Houston!"
Very convenient, easy access, secure and upscale hotel. We will be staying there again.Genuine Expedia guest review
"Business Travel location"
When we arrived at the hotel, I was concerned about safety. I worried about parking the car in the lot because of location right on highway. However, as soon as we walked through the door, I found the staff pleasant, the room nicely appointed and the overall experience was very nice.Genuine Expedia guest review
Over all my stay at the hotel was good. The rooms were nice and clean. It was convenient to the local points of interest. However, the breakfast that we prepaid for was horrible. We stayed two nights and had breakfast the first morning, after the first mornings experience, we decided not to have breakfast at the hotel the next morning.Genuine Hotels.com guest review
Great clean hotel with warm and contemporary feel throughout. Breakfast selection was okay. If it weren't for the herky-jerky elevators... i would've rated them a 5.Genuine Hotels.com guest review
"Nice room with comfy bed"
Overall, room was nice and spacious. Staff very helpful and courteous. Good food for good price in the hotel restaurant. Elevators need some work.Genuine Hotels.com guest review
The hotel is fine.. the entry to the hotel is limited to one-direction on the service road.Other than that, well worth the stay.Genuine Hotels.com guest review
"Girls Weekend Getaway"
This hotel had a very modern, hip vibe with nicely appointed rooms. Our room had a very comfortable bed and nice sectional sofa and ottoman for lounging. The elevators were very small and slow. The hotel staff was efficient but not overly helpful or friendly. Overall, I would definitely stay here again.Genuine Expedia guest review
"Spring Break 2013"
We stayed at the Crowne Plaza in SIlver Spring, MD and really enjoyed our stay which was why we chose the Crowne Houston. Staff was very helpful with shopping and restaurant staff was very attentive and friendly. We will stay here the next time we head to Houston.Genuine Hotels.com guest review
We really enjoyed our stay! We stayed for one night. The front desk staff were very nice and helpful when we checked in and out. Our room was very elegant and CLEAN!!! Great location!! We plan on using this hotel again!Genuine Hotels.com guest review
"crowne plaza houston galleria ate"
The rooms were very clean. Lobby and reception area was very well kept and staff was greatGenuine Hotels.com guest review
the staff of the hotel were not kind and a staff was even rude. The room was not cleanedGenuine Expedia guest review
Very nice staff. Breakfast was very nice and the people were very nice.Genuine Hotels.com guest review
"Hard to find- but you're better off not"
They said it was a new location - new is relative. The rooms have been redone - but the rest of the building is falling apart. Location is SCARY if you can even find it under three highways - afraid our car would be broken into - and no where near Galleria-would take an hour to get there in rush hour. Elevators scarier - got stuck 3 times and had to […] call fire department once. TV in room did not work. OH-and staff is completely apathetic - everyone of them should be fired - apparently they have no problem with rappers doing shots and beers in the dining room at 7:00 am. Read moreGenuine Hotels.com guest review
"Beautiful Modern and Clean Hotel"
I really loved the decor and the atmosphere of the hotel. I will definitely stay there again. It also seems like a beautiful hotel to have a wedding at.Genuine Hotels.com guest review
Great hotel, service and facilities; the only inconvenience is the noicy freeway trafic at night.Genuine Expedia guest review
Nice hotel.Genuine Hotels.com guest review
good looking hotel but ask for a room close to the ground floor (elevators slow & small) & a room that faces AWAY from the freeway. this place sits right up against the access road.Genuine Hotels.com guest review
Very convenient to the freewayGenuine Hotels.com guest review
"Good bed but noisy"
hotelis fine, but the front side is at a busy highway with traffic all night. Despite a good bed still slept lousy.Genuine Expedia guest review
"Comfortable room terrible elevators!"
We spent nine days here and it was generally excellent but for the smelly and slow elevators. I understand the management is going to renovate these soon, but they should have done this along with the recent remodel. Their room keys didn't work most of the time and had to be reprogrammed regularly. However, the staff was wonderful and the beds really […] comfy so it was 9/10 for us. The rates were very competitive but not in the center of the action at the Galleria. Hotel is located right off the 10 freeway and luckily we had a room facing the pool so it was quiet. Read moreGenuine Hotels.com guest review
"clean, comfortable, and friendly"
very satisfied with this stay. would stay again.Genuine Hotels.com guest review
"wonderful place to stay!"
we had the pleasure of staying there for the new year and we had a great time!!Genuine Expedia guest review
"Hotel in the Galleria Area"
Staff very friendl, bed very comfortable. Close to enough to the Galleria for my buisness meeting. I would recommend and stay there again. Good breakfat in the morning.Genuine Hotels.com guest review
the hotel and room were both very pleasant surprises. Modern, updated, very clean and comfortable. Next time, we will request a room on the back side of the hotel...away from IH 10. The highway noise interrupted our sleep.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )